Name: Vivint
Rating: 3.5

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Vodera D Dillon Lexington, OK

Well, if they can ever get my billing correct they might be ok, but considering the sales manager who sold it too me lied and connived to start guess I shouldn't be surprised.. but I'm stuck in a contract now and have equipment that was financed.

3 years ago

Reply from Vivint

Thank you for your feedback, Vodera! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Christian Killingsworth Clarksville, TN

Its been very solid. Being able to see at night clearly is a big plus and having audio input and output on all cameras is awesome.

3 years ago

Reply from Vivint

Thank you for your feedback, Christian! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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John Chesapeake, VA

I enjoy having the system, however I wish the emergency panel we had installed upstairs was like the old system and essentially and miniature version of the main control panel.

3 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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LaTesha Richardson Lansing, MI

Like to be able to leave a computer on to show camera view all the time period also I wish the volume for the doorbell was louder can't hear on different floors of my house

3 years ago

Reply from Vivint

Thank you for your feedback, LaTesha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Chrissy R Ricks Dublin, GA

I like how easy it is to operate. I like that you are able to operate it from your phone. My experience has been great. I have no complaints thus far.

3 years ago

Reply from Vivint

Thank you for your feedback, Chrissy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Greg iverson Colorado Springs, CO

The cameras either lose connection or become disabled. Have to restart the entire panel in most cases to get them working again. The door lock does not always completely lock causing a failure to lock.

3 years ago

Reply from Vivint

Thank you for your feedback, Greg. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Chelsey Ellenburg Maryville, TN

We have had a great experience with everything. Our camera in the front picks up more static that it ever has but it still works

3 years ago

Reply from Vivint

Thank you for your feedback, Chelsey. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Tim Houston, TX

the install was supposed to be free with a free camera and equipment because I already had better equipment than vivint provides. I canceled my services after a month or two of trying to get their $300 gift card. It's been several months and I still havent received the card. Even though Ive canceled my services they still send me a bill every month. They send 18yr old recruits out to promise great things and then don't deliver on their promises. The equipment and monitoring seems 3, but the most important thing, customer service and doing what they say they'll do, sucks.

3 years ago

Reply from Vivint

Thank you for your feedback , Tim. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Edward Kalbaugh Summerville, SC

One fault at nite when windy my driveway camera reports person detected about every 2 minutes and nothing is ever there ??? Very annoying.

3 years ago

Reply from Vivint

Thank you for your feedback, Edward. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Sherry Lincoln, NE

Nothing I don't like its great not having to recharge the unit. No matter where you are yo always know who at your door. No keys.

3 years ago

Reply from Vivint

Thank you for your feedback, Sherry! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Teresa Knightdale, NC

We were very pleased and impressed with the sale and installation process. We receive outstanding customer service when we called in for an issue.

3 years ago

Reply from Vivint

Thank you for your feedback, Teresa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Brooke Gowen Temecula, CA

Doesn‚Äôt work more than it does. We‚Äôve had cameras that aren‚Äôt showing live feed multiple times. It was completely overpriced hardware. I should have done more research and payed attention when sales/ install guy wouldn‚Äôt show me itemized price list of all our equipment.

3 years ago

Reply from Vivint

Thank you for your feedback, Brooke. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Sofia McMullen Manvel, TX

The installer for my a/c circuit board and it cost me $450 dollars to fix it and left the fresh air vent to open 50 minutes every hour and it made my electric Bill sky rocket

3 years ago

Reply from Vivint

Thank you for your feedback, Sofia. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Michele Walton Citrus Heights, CA

When someone rings the door bell it takes to long for the app to show who is at the door. I have great internet connection so I'm not sure why it takes so long to load. By the time it opens the person has left.

3 years ago

Reply from Vivint

Thank you for your feedback , Michele. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Dixie Tea, SD

We have adult children that live with us that come and go all hours of the day that will not sat the alarm, so it never gets turned on. It also affects our garage door opened as to where you it won't open till you are directly in front of it

3 years ago

Reply from Vivint

Thank you for your feedback , Dixie. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Marion Denham Springs, LA

I hate when you call that you have to wait an hour or more to talk to a human. I hate that when you have a problem that it takes forever to get a tech to come fix it. And I hate that when you say that you don't want Vivint anymore that they treat you like crap and take forever to come get the equipment. Also my doorbell has not worked since they took the equipment!

3 years ago

Reply from Vivint

Thank you for your feedback , Marion. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Dories Pearson Collinsville, OK

Vivint is doing a great job. I will get a notification every time it detects someone or something is around while I am away.

3 years ago

Reply from Vivint

Thank you for your feedback, Dories! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Tia Love Rochester, NY

The app will not turn the thermostat always read error. Camera set at 3 seconds significant lag at detecting motion. Additional charge for company to come out and take a look.

3 years ago

Reply from Vivint

Thank you for your feedback , Tia. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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lakashia Upper Marlboro, MD

Their sales tactics are unethical. Tried to charge me twice the amount for equipment and was not clear on monthly fees. Also didn't find out until later that I needed to continue paying their monthly service to use phone app.

3 years ago

Reply from Vivint

Thank you for your feedback , Lakashia. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Carla Holman Greensboro, NC

It has been good. The monitoring is great and customer service is excellent! I appreciate being able to communicate when needed!

3 years ago

Reply from Vivint

Thank you for your feedback, Carla! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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syed maqsood Florence, SC

once you sign up, later they dont call to ask feedback about how the service is going, i tried contacting the person who helped me signed up to fix the issues, found out the the sales team and there service teams are different. Its been 6 months, and the outdoor cameras and garage openers are both messed up. not happy with their service.

3 years ago

Reply from Vivint

Thank you for your feedback, Syed. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Randall Le Collierville, TN

we live the system, but over the phone technical support has been terrible, almost like the person was just trying to get me off the phone as quickly as possible.

3 years ago

Reply from Vivint

Thank you for your feedback , Randall. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Leonard Brandon, MS

Tried to call the sale person and never return my calls. They installed the window break in my case opening and u don't do that, I was to the point I was about to tell them to come get this crap!!! And the power cord to the camera just ran across the floor and it's where we store stuff in Attic. The sensor in front door and back door comes out when the door opens, no installation was worthless and I want a refund on some of my money.

3 years ago

Reply from Vivint

Thank you for your feedback , Leonard. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Ben New Haven, IN

Video is always cutting in and out. The app is always spinning like it's loading. When you get an alert you click on it have to back out and click again for it to load. The car guard is resetting my clock in my truck all the time.

3 years ago

Reply from Vivint

Thank you for your feedback , Ben. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Lynette Martinez Edinburg, TX

I like the camera quality and app. I did not like the service provided to put the cameras up on our house. There are 4 additional holes in my walls that were made while putting up the cameras.

3 years ago

Reply from Vivint

Thank you for your feedback , Lynette. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Jim Roberts Broomfield, CO

Works well. Does most of things I could do with my ADT pulse system. Better video quality. Never received my gift card/ADT buyout. Not happy about that.

3 years ago

Reply from Vivint

Thank you for your feedback , Jim. We appreciate your honesty about your experience with your buyout and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Rachel Duncan Boise, ID

Cameras do not let you zoom on past events. If a person is detected i can not view the footage until the person has left because the camra is too slow. There is a dark spot on the doorbell camra, and the audio is going out on one

3 years ago

Reply from Vivint

Thank you for your feedback, Rachel. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Alicia wollen

How helpful every person is and easy to talk to all the way from the person at the call center to the person installing the system

3 years ago

Reply from Vivint

Thank you for your feedback, Alicia! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Douglas Kantner Columbus, OH

I cannot get their support personnel to resolve an internet problem. They even tell me Apple Safari may be a problem and to use Chrome. When that doesn't work, a man told me they are repairing their software and it will work in 24 hours. I waited - still won't work! And I hav 2 homes covered by them!

3 years ago

Reply from Vivint

Thank you for your feedback, Douglas. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Raul Garcia Oklahoma City, OK

Mediocre at best. Panels slower than an 80s mac. App almost never relays proper information. Locking remotely works about 30% of the time. Sensors randomly disconnect for seemingly no reason and customer service is a toss up between "irritated operator" and "Jupiter satellite delays." Currently considering another provider.

3 years ago

Reply from Vivint

Thank you for your feedback , Raul. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Angela Cypress, TX

My system for the most part is good but I have called and also tried to get a hold of my rep about my front door lock but have had no responses. Our lock is still not working

3 years ago

Reply from Vivint

Thank you for your feedback , Angela. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Regina White Plains, MD

I love Vivint camera and speaking access from just about anywhere. I spoke with my step daughter about changing from ADT to Vivint!!

3 years ago

Reply from Vivint

Thank you for your feedback , Regina! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Misha Spalding Ramona, OK

I have not been able to use my system for most of the time that I have had it. The doors get offline a tech comes out and will get it to working and then it's offline again within days. The thermostat has had issues since the system was installed.

3 years ago

Reply from Vivint

Thank you for your feedback , Misha. We appreciate your honesty about your experience with your issues  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Wynter Smith Tulsa, OK

I initially liked the idea of being able to see my home no matter where I am, from the app. But my driveway camera has not been working for the past 3 months or so, and I've called for help on this matter multiple times and apparently can't get the problem fixed. So.. I'm not too happy.

3 years ago

Reply from Vivint

Thank you for your feedback , Wynter. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Dawn Mailloux-Smith Mansfield, TX

The garage door opening feature cause my garage door not to work occasionally. Also we were told we would be given up to $1000 to pay off the contract that we had with a different company and we have yet to receive that.

3 years ago

Reply from Vivint

Thank you for your feedback , Dawn. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Kishone Bussue Lansdowne, PA

I do not like the fact that if I'm having an alarm you way of contacting me is through the panel and a text AFTER THE FACT. During one alarm the panel was note even working. And I don't understand how you think I have time to read or respond to a text if I'm running to the panel during an alarm. I've had to reboot cameras several times recently.

3 years ago

Reply from Vivint

Thank you for your feedback, Kishone. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Crystal Cluff Chesapeake, VA

Not the best. I submitted all my stuff for moving and not being able to take it with me yet it has been months and I am still being charged by fortiva even though my accounts for both are closed because of the disconnect from vivnt to fortiva. I would not recommend it due to the ridiculous hassle I've had to go through with still no results.

3 years ago

Reply from Vivint

Thank you for your feedback, Crystal. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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lisa Springfield, MO

I have been trying to cancel this since i got it, i have called many times and within my timeline to cancel. A person was suppose to come to my house to take system out and never showed up. I was told by salesperson that there was NO CONTRACT and I could cancel anytime I wanted. Apparently this was a lie. I was never sent anything to fill out for cancellation. My phone calls should have been enough. Still no one has gotten back to me. Someone needs to make this right.....

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Dana Ray Metairie, LA

My experience with Vivint has been great. The system is very easy to use and allows me to feel connected, and safe, at home and away.

3 years ago

Reply from Vivint

Thank you for your feedback, Dana! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Maranda wallace Collinsville, OK

It has been okay, not as good as I was expecting. Customer service knowledge is not good at all. Service lags a lot and you can't access things from the app. Being in a five year contract sucks . If I could go back in time, I wouldn't have gotten it.

3 years ago

Reply from Vivint

Thank you for your feedback, Maranda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Carol Sue Unruh-Lavelle Kansas City, KS

The salesman told us that we would get everything he told us, in writing. Despite many attempts we have not received that information. We feel like we have been lied to. If we had known that this would happen we never would have bought the system.

3 years ago

Reply from Vivint

Thank you for your feedback , Carol. We appreciate your honesty about your experience with your sales represenative  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jen Papillion, NE

Ok. My main issue is that on my Back of siding glass doors the small white piece either has slow down or fell off and I have to tape it to my door otherwise I can't set my security alarm I got told that if someone comes out and fix it I wouldn't get charged and just to go buy glue or tape it to the door

3 years ago

Reply from Vivint

Thank you for your feedback, Jen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Terry Jones Ada, OK

Pretty Good, I have had some messages from the system that the garage is not talking to the main base. I am not sure why this has happened. The system was just put in August.

3 years ago

Reply from Vivint

Thank you for your feedback , Terry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jonathan M Lewis Salt Lake City, UT

Good system, installment was easy and customer service is professional. Easy to read the Pad and I love the cell phone app.

3 years ago

Reply from Vivint

Thank you for your feedback, Jonathan! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Michael Ceja Stockton, CA

Disappointing to say the least. When I purchased the Vivint system I had high hopes. I bought the security portion, Doorbell camera two thermostats (I have a dual system), door lock, and an interior camera. When COVID-19 hit and I needed to suspend my service to save money I quickly found out that the whole system is 100% usless since I don't pay them the full monthly fee. I explained my situation and was told there is nothing that can be done. Thermostats wouldn't work, camera, doorbell, nothing worked. So unless you want to be locked into FOREVER monthly fees, beware!

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Andrew Payne East Flat Rock, NC

I have had a lot of issues with my doorbell camera in specific. It has issue displaying images at night, and shows a very weird white ring all over the camera, making it useless at night. It has terrible mic quality, and randomly just freezes and doesn't work properly.

3 years ago

Reply from Vivint

Thank you for your feedback , Andrew. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tessa Skiatook, OK

It's okay. We only used it for a few months then moved and now we are stuck with something we can't use until we get established in our next home so paying full price for it next month isn't going to be ideal. When we were using it everything worked ok but still wasn't worth the price.

3 years ago

Reply from Vivint

Thank you for your feedback, Tessa. We appreciate your honesty about your experience with your issues  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Randy Swinson Shawnee, OK

System is flashing off. Installer completed late one evening and did not explain system. Not happy with system. Due to coved have not tested wether it works or not. Door Bell so low unable to hear at times! Thinking about having it removed. Have old system and Vivint. Believe they Peggy backed both together! Not Happy,

3 years ago

Reply from Vivint

Thank you for your feedback, Randy. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Mike Hempfling Spring, TX

The front door look has always said that it is not locked when it is locked. I followed he directions on the web site and the lock will not reset even after changing batteries.

3 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Yeni Gonzalez Spring, TX

Fantastic and easy to use. Also, lots of bang for your buck. I got 2 cameras for the same price I was paying with a competitor and no surveillance.

3 years ago

Reply from Vivint

Thank you for your feedback, Yeni! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021