Name: Vivint
Rating: 3.6

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Verified Customer

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MLeo

1. The video surveillance on the app is unavailable several times a week. 2. The representative has not returned numerous calls and texts that I have sent regarding my set up. He had said I could get a plug for my lamp to connect to the system.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Mariana Stephen

First I have not received my front yard signs yet, second I have not received the gift card with the amounts of money to pay for my previous company losing contracts as the agent promised me, so I'm not a happy customer!

3 years ago

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Verified Customer

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Daniel Cooke

So far the experience has been good. I'm happy that I decided to switch from my previous system. I would recommend to others without hesitation.

3 years ago

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Michael R. Carroll

I love the system but their service is terrible. Expect to wait on hold for at meat and hour every time you call. Also their service chat system is very frustrating. They will ask you to check 1000 stupidly obvious things before they get to the problem

3 years ago

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Zach

The system works great & the installer was a professional, and the sales process was easy but less transparent than I prefer.

3 years ago

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Chris

The staff has been extremely friendly however resolving my issues has not been easy. I have been charged for equipment I do not have as well as close to $1800 for future services with an interest rate. When I call to get help I'm on the phone for an hour and a half minimum and transferred two or three times. At the end of my call I'm told my information is being summited. Right now I have $2500 plus in charges for equipment and services with a interest rate unresolved. To make matters worse they ran a second credit check on me after I have the system installed causing my FICO score to drop.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

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Verified Customer

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Gilmer

Since having this system I feel more secure and safe because it let's us know someone's at the door and we can see who at door on our phone

3 years ago

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Sean

I would not recommend. I have had to about 8-10 times with an issue I'm having and there has been no follow up or resolution. The only follow up I got was from a sales rep trying to sell me more services. I even expressed my displeasure with the rep.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Nick Garofalo

Satisfactory. My camera is poor as far as functionality. It's not able to perform custom, motion triggered and live recording. The door, window, and glass break security features are fantastic!

3 years ago

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george cusson

Have only been a customer for 56 weeks, Sensors that were installed in identical doors were different with no explanation. Sensor on one door failed and another was shipped.. The support desk is intolerable in regards to clarity. I have had to call multiple times the get a clear line without background noise. Technicians scramble for a response. At one time I was offered a $15 refund in lieu of a practical solution.

3 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Dec. 10th, 2021

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Victoria

Thermostat not installed properly, blew a breaker, without AC for 4 days in the middle of July. Told we would have several months without being charged because of this, we are still charged every month in full. Was told we would recieve a check for the money we paid to have our AC fixed, we never recieved it

3 years ago

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Kimary Caldwell

Horrible!!!! Lies!! Lies!!! The salesman lied to get me to switch from ADT. Call at least 15 times to cancel service. When calling customer support sat on hold for hours and they didn't even fix what I was calling for. Worst company ever I completely wasted my money and time. I HATE VIVINT. I would never ever recommend anyone to this awful company.

3 years ago

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Dian Cracraft

Not very good. Customer service was not able to tell me how to delete camera videos or notifications off my system. The person I talked to was hard to understand and he was even sure what I was asking him to do.

3 years ago

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Christy

I wish I had not trusted. Lied to repeatedly and said cancel anytime no fees !!! 5 years !!!! Customer service I tried to call the next day after install and nope can't get through to cancel. I tried again and again. Finally one day waiting hours and I was told sorry you're in 5 yr contract. I nearly lost it. I have my son to support and I'm unemployed. Tears.

3 years ago

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Josh

Spectacular. I was on the fence for what company to trust with my home security, and I have certainly not been disappointed.

3 years ago

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Glen Richardson

Pretty good! A little more pricey than I expected! Having problems with one key sticking on the code pad for door lock and was disappointed that I only got one sign! I really need one in my front yard! I had 3 with ADT

3 years ago

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Mike

Terrible! Be careful with their salesperson. They are very aggressive and use a virtual contract to get you on recording saying yes. You have literally 3 days to cancel, and if you finance the equipment they won't notify you until after 3 days you weren't qualified for Vivint but they financed you through a third party. Their snakes at best. Much better options available. Do your research prior to dealing with Vivint. If you already have a security system most of your own system is compatible with your existing equipment.

3 years ago

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John Myers

I have had nothing but issues with my cameras. Maybe 10% of the time the camera functions work when I'm not at home on the same network. When attempting to rewind it goes back days at a time, the zoom quality is sub par, the installation was a complete joke that I was left cleaning up at 10:30pm. I can continue on and on but the words left will suffice.

3 years ago

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Jennifer Wilkins

Love it! I get alerts on my phone anytime someone is at my door, in my driveway or if my basement window (glass break alarm) has been opened.

3 years ago

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joe blow

not very efficent, had it on home... did not want it due to being ina rental.. took a month and several clls to get removed, even though called in three day window of purchase. now i am hearing from finance company.... I did NOT buy this equipment and viviant did not stop my loan appliction after I asked for removal of product. when calling they said vivant was supposed to notify them of my not buying product.So now my credit IS being affected because NO ONDE at viviant ia or will to stop this billing.... !!!

3 years ago

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Michael

Quality looks good and functions very well. I can see things while I am away. It is the best one available price wise. They are fast acting and help me resolve my issues.

3 years ago

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Arlin

The stuff they have, I like but they made a lot of promised they have not met. They were supposed to take care of the fact I had a contract with another company and as far as I know they never did anything.

3 years ago

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Courtney

It always works. I haven’t had any issues yet. It is easy to use and you can access it from your phone. They are very responsive.

3 years ago

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Casey

The sales person was really good. There was a lot of good information. I really like the product. It is easy to use and very reliable.

3 years ago

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Deborah

The system is fine. I am still learning some parts of it. Good service from the team, especially the ones that come here.

3 years ago

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Mattie

Easy to use, it is very efficient. Purchasing it was really good but since then they have been hard to get a hold of. I get transferred and transferred and transferred.

3 years ago

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Mark

Equipment works well. They are responsive. It is the total package and the cost is reasonable. They were flexible with what they put together for us.

3 years ago

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Christina

We decided to get Vivint because it used cellular data versus the internet. It is easy to use and they are helpful and courteous.

3 years ago

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Tracy

The cameras are really crystal clear and it doesn’t take forever to load. I like the app. When I have a problem, they fix it.

3 years ago

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Christine

I am enjoying Vivint so far. It is nice to have it. Everybody needs a system in their home when they are living by himself.

3 years ago

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Geneva

Very good. I heard about them from a friend. I like the cameras. They were kind of rude about the buy back but they did it ahead.

3 years ago

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Janice

My doorbell always goes offline but they always answer in customer service and are quickly at it. I like that I can go on my phone and see what is going on in my residence.

3 years ago

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Mike

Like their products and the technology. It is very productive and they are responsive though their technicians need to do a better job at installation.

3 years ago

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Jason

Make sure it is not causing a headache for you customers. The past four times, the customer service person dropped the ball. You need to communicate internally. When you say you are going to do something, do it. The equipment is fine when I am not having issues.

3 years ago

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Mireya

It has a lot of little hick ups that haven’t been cleared out, they need to try to make the system a little better in regards to when it downloads but they are very helpful.

3 years ago

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Peggy

Staff were professional and so far the system works great. Only thing I'm having problems with us my doorbell camera keeps going offline.

3 years ago

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Yolanda Grainger

It's been very good so far. Installation in two hours and easy to use and understand. Also, the company is receptive to inquiry and approachable.

3 years ago

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Brad Johnson

So far so good. The products work well. I haven't had a real test (ie. a break-in attempt), but the sensors seem to be doing their job.

3 years ago

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celeste bell

it doesn't always work...door bell keeps ring saying package is being delivered...i was sitting in my car in my drive way and the door bell rang...it has done that about 20 times

3 years ago

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Constance

If you have service with another company you will have to pay for all the equipment that is installed even if a sensor fails after you sign a contract with Vivint over 5000 dollars

3 years ago

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Verified Customer

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CYNTHIA BOYD

A NIGHTMARE!!!!!! SIX TECHNICIANS HAVE BEEN SENT INSIDE MY HOME SINCE SERVICE BEGAN IN JUNE! I AM 66 YEARS OLD AND HAVE BEEN SELF ISOLATED FOR 7 MONTHS!!! NEITHER TECHNICIAN HAS RESOLVED THE ISSUES (TOO MANY RECORDINGS FROM 171 TO 430 OVERNIGHT!!) NOW THE FRONT CAMERA DOESN'T RECORD AT ALL. THEY SUGGEST SENDING YET ANOTHER TECHNICIAN INTO MY HOME!! NOT GOING TO HAPPEN! VIVINT HAS FAILED MISERABLY IN UPHOLDING THIER SIDE OF A BINDING CONTRACT!! I PRAY FOR YOUR SAKE THAT YOU NEVER EXPERIENCE SUCH A NIGHTMARE!

3 years ago

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David fain

Do not like, it's very very slow. When someone rings the door bell we can't even speak to them thru the system because by the time it connects they have left. What's the point of having the app when it's always slow. Went and made a phone update thinking that might help but had nothing to do with it

3 years ago

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Debra Cox

I have nothing in writing. I have received no directions or "how to's" except in emails. Have had 3 false glass breaking alarms for no reason in the middle of the night and have spent a mo Th trying to get my money to pay off ADT... just rejected my paperwork for the second time. I wish I'd never heard of Vivint.

3 years ago

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Gary Cutrell

Not real happy with Vivint. Smart Thermostat does not work with the phone or control panel...Technician Vivint would haver the problem fixed within months, but it's been 6 months and no change. Not happy being charged full price every month and only getting part of the product. More than happy to have someone from Vivint call me.

3 years ago

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Harvey Marcellus

So far mixed. I have had to reset the WiFi several times to get the cameras back up and running. Also cannot access my cameras quickly enough after alerted to someone at the door or having rung the door bell.

3 years ago

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Jason T

Great technology. Easy to use system. Customer care is very responsive and able to address concerns over the phone through remote monitoring.

3 years ago

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Jenna Bullen

When they came to install on the first day i was on the phone for 3 and a half hours i did not have a good experience. I feel as though i am not getting my moneys worth, i was told by the sales rep for all of my trouble with them the first day he would pay for the first 6 months of my service and now that is not happening.

3 years ago

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Loren S

I am very happy with everything about Vivint. I love how safe my family feels and I love their excellent customer service.

3 years ago

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Marie

We had a good experience with Vivint. Although the schedule was messed up in the beginning, the technician was very apologetic and professional.

3 years ago

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Poor. Every time I call I lose about am hour of my time. Issues are still not resolved. I am owed referral fees which still have not been credited to my account. The recent installation had a multitude of errors, and problems with the products that I had to resolve myself. I refuse to call again as it is a waste of my time with no resolution after multiple hours spent. I would switch companies in a heartbeat if I could.

3 years ago