Name: Vivint
Rating: 3.6

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Anonymous

Bad customer service. Nearly impossible to talk to a person. They just want to sell you something. Once you're a customer and in a contract then your stuck. If you do get to speak to a human they are usually rude.

3 years ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jan. 24th, 2022

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Dave Sutton

Terrible. I spent an hour on the phone with no ability on the phone person to help. He said someone would follow up with me. Zero follow up. I am sure that is not the norm, but I am really frustrated. I am okay with a lapse in service, but someone needs to follow up with me. I have no security, i left for a week with no service, so I need you guys to step up. I do believe you will, not just bitching here. Dave.

3 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Torrence

Vivint has provided all the amenities I've requested. I like the ease of use and the security of their system. They have high quality equipment. I wish their tech support would increase in areas they are providing service.

3 years ago

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Brenda

This system is easy and we haven't had any problems or hiccups with it. Their price is pretty average for what you get.

3 years ago

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Kenyatta

I like the security that Vivint offers. They are a helpful and diligent company, and their security equipment is easy to adjust and navigate.

3 years ago

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Nathan

When a salesman showed up at my door, they were very pleasant and professional. I like that they actively provide security.

3 years ago

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Sabrina

Customer service has resolved all my questions about technical problems I've had in the past. I like the camera monitoring and that the system is easy to reset.

3 years ago

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Anthony

I am able to get on my phone and watch the cameras on my security system. If I have any problems, they call and verify the questions we have.

3 years ago

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Jean

Their system is easy to use. When I had an issue, it was resolved fairly quickly. I've never had any problems with them. Anytime someone comes in the perimeter of my home I get a notification.

3 years ago

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Ryan Russell

Mixed. Installer was great. Products, in theory are great, but thermostats keep going "off line" and have to be reset. Customer service on the phone is up there with the worst I have ever dealt with.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

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Anthony

The cost was overpriced I felt I was mislead on discount, and it is hard to reach someone when you have a problem. But the equipment works well for the most part

3 years ago

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Nina Mallett

It's pretty good. It would be better if the video camera didn't have lines going through it at varies times. This obstructs your view and is quite annoying

3 years ago

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Mark R Clark

The technology is okay but the customer service is terrible. When you call about an issue you get bounced from one person to another and most calls end up taking 45 minutes to an hour and rarely does the issue get resolved. I am actually sorry I went with Vivint, I should have stayed with my previous security system provider.

3 years ago

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Alisha Nunnelly

Right now my Vivint account is active but I am currently paying for services that were not installed. The installation guy left several things unopened and uninstalled like my motion detector. I have tried to get someone to come out and take a look at it but have been unsuccessful.

3 years ago

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Andy Giacalone

I would not go with Vivint again. After three months with them, they changed way I could login to my account (only mobile, not by computer). Since I only have a company cell phone that does not allow uploading apps, I can no longer see my cameras or adjust my security settings. This is essentially a change of contract in my opinion. I am currently in the process of pursuing discontinuing my plan.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

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Gail

Awful. Vivint sells you items you don't need or want and doesn't protect what you want protected. You think you're signing a five year loan for equipment but they don't tell you it's for service too. Then to get out of the contract they not only require the equipment loan be paid but 50% of the service loan which in my case was 50 months. Real rip off.

3 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Dec. 10th, 2021

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Deborah Ellis

Great- but due to a multi family household have never had to arm system. Just like notifications alerting me to activity. 24 hour household!!!

3 years ago

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Anthony Gallegos

A Bit unsettling. I feel a bit misled. I wasn't informed that the equipment was aquired through a loan until afterwards. I was told it would be a soft inquiry and not affect my credit but in actually it was a loan. I do not like the manner in which this information was expalined to me and I can not help but feel info was intentionally withheld to make a sale. Now I absolutely feel stuck in this situation. How else should I feel?

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Julie T

Everything was good up until I needed to cancel my service! It took over 2 months to get it canceled and I didn't even live at that residence anymore and paid for 2 and a half months of payments! With MULTIPLE calls and hours spent on hold waiting to talk to someone and every time being told I would get credited back...IT NEVER HAPPENED!

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Peaches strange

Having the Keyless entry for my doors are the best thing ever being able to lock and secure my home from my phone and see the camera is life

3 years ago

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Kenneth

Sometimes it works. Sometimes it doesn’t. We have to call customer service to get tech support on a lot of different things. I do lie being able to operate the door and the lights when you’re not at home.

3 years ago

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Vickie

Every time I talk with them, they are polite and very helpful. I like what they showed me and I like that it is clear on my phone.

3 years ago

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Oge

It’s been working. There have been no issues. I trust them. There are a couple of options that Vivint has that made me interested in them.

3 years ago

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Ebony

Customer service has been pretty good. I’ve only had a handful of issues where it has gone offline for a but overall its been good. I like the quality of the product.

3 years ago

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Michael

Everything works fine except we’ve had problems with the nest thermostat but outside of that everything’s fine. I like all the features they have.

3 years ago

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Nicky

Because of health issues with our family, I ended up stuck with it and paying monthly for something that I am not really pleased with. I did not care for the way it was handled. It does provide security at night.

3 years ago

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Godwin

Customer service is always courteous and always call you back. I love everything about it. You can always keep an eye on your home when you are away.

3 years ago

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Tara

The equipment wasn’t that expensive and works very well but the take over fee did turn out to be expensive. It was over a thousand dollars. They should have a pricelist and they should go over the contract. The salesman did not say anything about it.

3 years ago

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Raleigh

It’s a good value. I would be very likely to recommend to a friend, in fact I have already done it. The equipment is doing just fine. It gives my wife a sense of security.

3 years ago

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James

Vivint is more value for the money and we got cameras that we can access from our phone. When things happen, we’re notified immediately. It works.

3 years ago

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Carl

I have no problems with the equipment. The company is very good. I have no problems talking to the staff there. I highly recommend it.

3 years ago

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Malisa

They showed up and installed it that night. I can lock the doors and make sure the garage is shit when I am not home. Everything works fine.

3 years ago

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mark austin

I love it , it's has been so good you can answers your door from anywhere . You can actually speak with whom ever is at your door

3 years ago

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Keri Humphrey

Bad the installer was really bad he was at my house for 6 hours and the system has never worked. Tried calling them several times and have yet to talk to anyone so I can cancel my service. I'm out in the country so internet is bad but I feel like they should have know that. I'm sure that's why the installer stayed so long trying to get the system to work. Have a really bad taste in my mouth for Vivint. My next option is get my attorney involved. Can't even get someone on the phone. Really really bad experience with this company.

3 years ago

Reply from Vivint

Hi Keri, we're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Kim smith

Knowledgeable sales people and installers. Technical support if you call in with questions less so. Equipment seems excellent - but forget motion sensors if you have cats.

3 years ago

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Tammye

The service is excellent and so is customer service. The devices are easy to use. I love the app and being able to use it everywhere.

3 years ago

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William

The equipment is actually really, really good quality. It is easy to use and the I have had nothing but good experiences with customer service.

3 years ago

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Charlene Sutherland

Alarm system works....cameras inferior constantly going off line, and are slow to pick up movement. Cameras were expensive and not good quality. The images are not clear with the cameras.

3 years ago

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C

Poor, deceptive, costly. Vivint may offer you a lot of things but you are being coerced by sales reps who are more focused on lining pockets over supporting your needs. In order to get a "lower" monthly monitoring fee they wanted to charge me $2000 for $600 of equipment. It took 10 phone calls to cancel and finally get all of my money back after reading over the contract in detail and cancelling in the first 24 hours.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Cynthia

I have been happy with them so far and it is nice having the sound when hubby is outside I can yell to come just wish the night vision was a little better

3 years ago

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Joseph ( Joey)

Great value and the service is was great and we appreciate the comfort knowing that the protection is here. We look everyday and appreciate the day to day saved videos !

3 years ago

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Edna

Poor. Equipment malfunctions less than two months installed. Technician service is unreliable and takes 30 days to schedule repairs after a no show, no call. Very disappointing, cars were vandalized while key camera was down.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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William

I have had an exceptional experience with Vivint and would highly recommend it for anyone looking for a home security system.

3 years ago

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Katy

Fill my self more safe, I can control my cameras and can see if somebody on my driveway, or in front door, even if I am not home

3 years ago

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Danika

It hasnt been the best. I feel like they used to be wonderful but now is more pricier for cheaper system. Been having problems with some cameras but they never fix it when they come out. I wish i hadnt sign up to be honest.

3 years ago

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Tim Brown

I had many problems from the beginning with installation. I was also promised a camera for the drive away but every time I have asked (4 times) I get a new excuse as to why they don't have it.

3 years ago

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Jamie

We got the alarm, keyless lock, and smart thermostat and we love it all. We've always wanted to have a Smart Home and we've got a great start!

3 years ago

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Brad Keele

some mix up wiih ordering a Slideing Window Sensor, 1st received Tilt Sensor, then Water Sensor. Returning bothHope 3rd time charm

3 years ago

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Victoria

My experience was very good. Once I agreed to join Vivint with in an hr. My security system was set up. I now have a peace of mind when I travel.

3 years ago

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Joe

The app has a terrible lagging feature. I miss door bell rings and when I go to review footage. The quality at night is terrible and lags/buffers a lot

3 years ago