Name: Vivint
Rating: 3.5

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Verified Customer

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Alexander Miami, FL

I like the door camera where you can see the house and you know what's going on. The equipment and customer service have been good.

3 years ago

Reply from Vivint

Thank you for your feedback  Alexander! We are so glad to hear about your experience with the equipment, customer service, and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Jack Chickasha, OK

It's easy and comfortable to use. The people that I dealt with were pleasant, told me the truth, and were prompt with me on everything.

3 years ago

Reply from Vivint

Thank you for your feedback Jack ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Paul Port Saint Lucie, FL

They are excellent because of their professionalism and complete knowledge of the system, that is operating at all times.

3 years ago

Reply from Vivint

Thank you for your feedback  Paul! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Beth Las Vegas, NV

The salesperson that sold it to me was wonderful and rapid. I mean it, just wonderful compared to other ones that I have had.

3 years ago

Reply from Vivint

Thank you for your feedback  Beth! We are so glad to hear about your experience with your equipment and sales rep and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Tadric Florence, AL

I can see it on my phone, I can watch the cameras on my phone, and set the alarm with my phone. I need a better back up service for the alarm.

3 years ago

Reply from Vivint

Thank you for your feedback  Tadric! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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JoseEsquivel Harlingen, TX

Customer service we‚Äôre going to send someone to check my ring cam and never sent anyone other than that they very good and I would highly recommend

3 years ago

Reply from Vivint

Thank you for your feedback , Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Lauren L Traynor Louisville, KY

I do not like that I have to buy batteries every time I turn around. I was never told that any of the system needed batteries and they are very expensive. I don't think that I should have to pay for them.

3 years ago

Reply from Vivint

Thank you for your feedback, Lauren. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Nancy Quick Columbia, SC

takes too long to get picture of person at door to show on my phone..At 4 A.M. someone walked up to our truck and wasn't aware of it until we got up next morning. I feel there should have be some kind of alarm or something. Just not pleased with system

3 years ago

Reply from Vivint

Thank you for your feedback, Nancy. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Christina Stewart Saint Louis, MO

I like being able to control my system when I'm not at home. As well as being able to have different codes for different members of the family.

3 years ago

Reply from Vivint

Thank you for your feedback, Christina! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Gina Nardozzi Knightdale, NC

Ever since day one of installation the camera on my doorbell has barley worked. It needs to be reset constantly and you can not do that when your not home. Having the camera fail when your out of state defeated the purpose of even having the system and to not even be able to fix the issue unless your physically at the house does me no good.

3 years ago

Reply from Vivint

Thank you for your feedback , Gina! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Rosa Garcia Oxnard, CA

So far I‚Äôm pleased with Vivint home security. I like that customer service is available 24/7, to help with any technical issues.

3 years ago

Reply from Vivint

Thank you for your feedback , Rosa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Abraham Perez Jr. Carrollton, TX

Magnificent. I have called their support system and my concerns and questions have been solved in a very professional and timely manner.

3 years ago

Reply from Vivint

Thank you for your feedback, Abraham! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Ruben Fontanez Odessa, TX

Fast response when alarm goes off. When problem with the panel they guide you through the whole process until you figure it out

3 years ago

Reply from Vivint

Thank you for your feedback, Ruben! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Daniel Wedge Covington, LA

Excellent! Any time there has been a small issue, it has been easily fixed with the help of the knowledgeable employees.

3 years ago

Reply from Vivint

Thank you for your feedback, Daniel! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Sangram Swain Cypress, TX

It has been a good experience. Had experienced technical glitches couple of times.. got it sorted by calling the 1-800 number...

3 years ago

Reply from Vivint

Thank you for your feedback , Sangram! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Olivia Leonia, NJ

Unpleasant experience from installation to current. Installation was horrendous as the technician installed the control panel to my living room light switch causing us leave our lights on for weeks or else the control panel loses power. It took about 2 weeks for Vivint to finally send someone out to fix the mistake.

3 years ago

Reply from Vivint

Thank you for your feedback, Olivia! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Sandra Harp Frankfort, KY

Overall, the system is good. I have not had a good experience with customer support on two different occasions that I needed assistance with the garage door device.

3 years ago

Reply from Vivint

Thank you for your feedback , Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Alean Love Fayetteville, NC

I like the fact that I can call and speak with a live person and they talk me through what ever problems I have. I don't like automatic systems.

3 years ago

Reply from Vivint

Thank you for your feedback , Alean! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Bethany Gill Old Hickory, TN

Some components are not working as i would like them to. I cannot get the people i have spoken to on chat to understand the issues i am having, and my sales rep did not respond when i reached out to him.

3 years ago

Reply from Vivint

Thank you for your feedback, Bethany. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Judy Kraus Denver, CO

Great customer service, They explain it until you understand it and never hesitate to help when you call in with a problem.

3 years ago

Reply from Vivint

Thank you for your feedback, Judy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Valenssia Birmingham-Guillory Baton Rouge, LA

I was tricked into my contract with Vivint from the start, not a great sales rep or reputation. Then I was promised a discounted rate to match my previous carrier(ADT) and that rate has never been applied to my account.

3 years ago

Reply from Vivint

Thank you for your feedback, Valenssia. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Ronald Wahkinney Shawnee, OK

So far everything has been fantastic. The only negative being the cost. It is a little pricy compared to other security packages.

3 years ago

Reply from Vivint

Thank you for your feedback, Ronald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Mary Aaron La Porte, TX

I have been fairly pleased other than during installation a camera was placed with a wire showing in my dining room that I would not have agreed to had I been asked.

3 years ago

Reply from Vivint

Thank you for your feedback, Mary. We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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John Carradine Monroe, LA

I don't like it when I look in the driveway. and sometimes I try and switch to the front door and it get stuck when I try and get off the driveway.

3 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Dorothy Terrell Columbus, OH

Love to be able to set alarm no matter if I'm home or away via the phone. Also love the ability to see who has come to my door.

3 years ago

Reply from Vivint

Thank you for your feedback , Dorothy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Lori Ann Garcia Lubbock, TX

This is great. The cameras and notification systems work great. The app and panel are easy to understand. I think it is great!

3 years ago

Reply from Vivint

Thank you for your feedback, Lori! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Sue Griffis Durham, NC

I dislike too much to write here. Nothing works as I expected that it would when the salesman discussed it with me. Installation began too late in evening and wasn‚Äôt done until almost 1am. Salesperson said he would come back and demonstrate features since installation started late but I could never reach him. Installers seemed to have major problems with getting certain area to work correctly and I am not sure it functions as it should.

3 years ago

Reply from Vivint

Thank you for your feedback, Sue. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Irene Tkaczuk

I like the the option for my front door to see who is coming. I purchased a larger transformer so I can have same kind of door bell on my back door.

3 years ago

Reply from Vivint

Thank you for your feedback, Irene! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Brandon Forney, TX

It has been a bumpy experience so far. Since I received the Vivint equipment I‚Äôve already had someone steal off my porch while the porch camera did not show night vision. The late response on videos, I also tried calling in to inform a representative about my recent thief encounter but was not helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Brandon. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Caron Reilly Colorado Springs, CO

The initial installation was wonderful, but the doorbell keeps not working, and we keep getting notifications of connections not working. It's frustrating.

3 years ago

Reply from Vivint

Thank you for your feedback , Caron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Kerstina Hemmerling Reno, NV

The app is super slow and the cameras take forever to load so I miss when people are lingering. Also, trying to get ahold of customer service takes a ridiculously long time. I gave up trying.

3 years ago

Reply from Vivint

Thank you for your feedback, Kerstina. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Cindy Culotta Lafayette, LA

I don‚Äôt really know how to use the pad and no one has called me to check on me after I purchased it to see how things were going. It‚Äôs like they got the sale and that was it.

3 years ago

Reply from Vivint

Thank you for your feedback , Cindy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Ashley West Nampa, ID

Literally the worst security system I've ever had and the customer service lies and isn't helpful whatsoever. We were told we were getting credit on our account and never did. The app rarely works, rarely has color on the "hd" picture, constantly just loads and won't record video its supposed to yet my garage that usually never has movement is the camera that records millions of videos of specks of dust floating in the air... I wish I could get rid of it and I would definitely never recommend it to anyone else!

3 years ago

Reply from Vivint

Thank you for your feedback, Ashley. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Anna Razo Sacramento, CA

I like the camers they are very clear and the door bell speaker works 5 . When you need to speak to someone the voice command is very clear..

3 years ago

Reply from Vivint

Thank you for your feedback, Anna! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Tiffanie Pope Yucca Valley, CA

Looks great seems like its going to work then it doesn't. Customer service is a huge waste of time. My Camaras do not record when it does it breaks up the footage all the time. When I try to rewind it doesnt. My neighbors all got rid of theirs and we kept ours because they came and hard wired them. They still don't work.

3 years ago

Reply from Vivint

Thank you for your feedback, Tiffanie. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jacque Fontana, CA

I love that I feel safe no matter what. I also like how all my smart devices link with my vivint hub so I can access them anywhere.

3 years ago

Reply from Vivint

Thank you for your feedback, Jacque! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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John Thomas Lees Summit, MO

Love the clarity of the camera. By the time camera pulls up the person is gone. Was told runs on its own wifi. Yet they hooked it up to ours. Reached out to our sales person week after installed. No answer. Let reviews no reply

3 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Earlyne Alexander Browns Mills, NJ

The customer service is great and as long as nothing goes wrong or breaks, the system runs on its own. New services are always available to. I like the monthly use check in.

3 years ago

Reply from Vivint

Thank you for your feedback , Earlyne! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Dora Miles Benton Harbor, MI

Awhile back my cameras were not working properly. I called and talked to someone and the problem wasn‚Äôt fixed right then but I was given a credit to my account.

3 years ago

Reply from Vivint

Thank you for your feedback , Dora! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Rene Rochester, NY

I like having the sense of security when I‚Äôm home alone. I just wish we would have received a key fob to arm and disarm our system like our friends.

3 years ago

Reply from Vivint

Thank you for your feedback, Rene! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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MELANIE HEITMANN Saint Charles, MO

I like being able to see that the doorbell was rung for a package delivery. It keeps me from having to crate my dogs every time the doorbell rings.

3 years ago

Reply from Vivint

Thank you for your feedback, Melanie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Rochelle K Stenner Hastings, NE

I love the quick response when we have called when one of our cameras went down. It was replaced within a hour and we were up and running again.

3 years ago

Reply from Vivint

Thank you for your feedback, Rochelle! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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W E Anderson Columbus, OH

Great installer, had all the hardware on his truck and was knowledgeable and made suggestions on locations of different devices, easy to use

3 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Moses Simpsonville, SC

I love the cameras üì∑ they make us feel safe. I can look at my driveway or front porch from anywhere in the US.

3 years ago

Reply from Vivint

Thank you for your feedback, Moses! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Chris Struve Burleson, TX

Not 3, doorbell malfunction. We live in a home that only gets DSL, we signed up with Via-Sat but their service has been horrible. We were told at the time of installation we needed 5G, which I wasn't aware of or would have never signed up. Our doorbell camera doesn't work and the ringer is now not working. We have had several false alarms, the detectors are falling off the doors. Its a cheaply made setup.

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Charles Barnett Newcastle, OK

I do not like the sales team you put in the field. I specifically said I did not wont to be stuck with this. So he did say I could cancel any time, but what he did not say is that I would only have 2 days to cancel with no Fees. I tried canceling and was shocked when I was told that I would basically have to pay $3,000 to cancel. Which is just ridiculous and miss leading. I have considered getting a lawyer and going to small claims court over this issue.

3 years ago

Reply from Vivint

Thank you for your feedback, Charles. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Claire Canal Winchester, OH

I decided not to keep it a week after they installed it. They were terrible at takin it out, it took at least a month and a half. I texted them, called them, I would talk to one person & they had know idea what I was talking about, then I called again to see if they received my text. I ever got the same person, it was like brining on a merry-go-round.

3 years ago

Reply from Vivint

Thank you for your feedback, Claire. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Morgan Barnum Elverta, CA

Dishonest. I was signed up for a 5 year contract without being told. I was told I had a free month to try out the service but was only given 3 days. After 3 days, I owe for 5 years of contract that I didn‚Äôt know I was even signing up for. The rep who signed me up lied and left out crucial information and even made up information that affected my decision to sign. Total bad business all around and I‚Äôm hoping for them to take it all back and cancel. Absolutely disgusting business practice.

3 years ago

Reply from Vivint

Thank you for your feedback, Morgan. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Steve Sheets Denver, CO

I don‚Äôt like the price and I don‚Äôt like the false alarms with the motion detector. I highly doubt that our 5 lb cat is setting off. The Xfinity sensor never gave us false alarms. I don‚Äôt like the price/loan for the equipment. If I was quicker with my decision during the trial period, I would have gotten my money back and discontinued service, now I‚Äôm locked in for 2 years...yay

3 years ago

Reply from Vivint

Thank you for your feedback, Steve. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ryan Roberson Crosby, TX

The overall security has been great. The issue i have is when we joined we were told we would get 20% off of monthly bill for miltary veterans and I never happened. We called and they said they would investigate it and get back with us... well that was months ago and we still have not heard a thing.

3 years ago

Reply from Vivint

Thank you for your feedback, Ryan. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021