Name: Vivint
Rating: 3.5

star star star star star

Brian Newman El Paso, TX

I have had Vivint Security for my home for seven years. My most recent need to contact them was February of this year. I was having problems with my control panel and could not arm my system. Of course, this was on a Saturday, so I was not expecting any assistance until Monday, at the earliest. When I called the monitoring service, as the technical department was closed since it was 9 PM, I explained the problems I was having. To my surprise, the monitoring agent attempted some corrected action items, but to no avail. He stated a technician would be at my residence at * AM the next day if that was alright. I was shocked, so of course I cleared my day. The next morning to technicians arrived promptly at 8 AM. Their troubleshooting determined my control panel was defective as well as outdated. One of them went to their truck and obtained a new one and installed it all for no cost. They also recommended a doorbell camera, versus the one I had, and a new outside camera. They stated the quality of the live feed, and the playback was as clear as watching television. They stated if I did not agree, they would re-install the older equipment. They were 100 percent correct; it was top of the line. The provided the two items at a very reduced price and threw in a Vivint Wi-Fi extender for the camera outside for better quality. And they moved my panel to a location which I preferred. Great service all the way around.

1 year ago

Reply from Vivint

This is awesome! Thank you for sharing, Brian. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 24th, 2022

star star_border star_border star_border star_border

Devon Merriken Denver, CO

purchased some cameras and monitor and set up to have them come out and install I was told the installation would be $99 and $49 a month upon asking if there was any other fees the sales rep told me no. I made it very clear to the him i had two cameras & questioned if there was any extra fees and he assured me that I would only be paying the $99 installation .Day of installation the technician approaches me never introduces himself, and when I say let me grab the cameras questions I’m installing cameras first off why would the company send some technician out to my house with no acknowledgment of what he’s doing !Then proceeds to tell me what you know it’s gonna be $390. why that was never disclosed, he said, how do you think I’m supposed to get paid??!! Excuse me. I feel like I’m being scammed now !I called the 800 number and finally get somebody and rudely “aaron” tells me they’re not gonna do anything different for you. They’re waiving the $99 installation fee so now I’m confused I was only told that there was $99 installation fee but if that’s being waived, why am I still paying 290? proceed to tell him I don’t trust him I actually felt super uncomfortable with him in my home. He questioned where I got the cameras from and was very awkward. I didn’t feel safe with this technician in my house especially because all of a sudden there’s new never disclosed cost! I made him leave. Mind you I took off of work and waited two weeks for this installation upon speaking to Supervisor. The only compensation they offered was $10 off a month service charge, but then tells me it is 150 per camera to be installed that was never disclosed so unprofessional. When I asked if it would be 300 even she then tells me there’s tax I work in the service industry. I don’t understand how you can tax a service ! I’ve never heard of taxing services! .I am so disappointed with this company I feel like fro to m the beginning I was misled and deceived by the whole company! from the sales person misleading me to feeling super uncomfortable by the creepy demeanor and disrespectful technician to the supervisor only trying to compensate me with a $10 off a month on my bill as a whole this company’s completely unprofessional, horrible customer service mis informed

7 months ago

Reply from Vivint

Hi Devon. We're sorry to hear your experience with Vivint was less than satisfactory. So that we can hear more about it and provide a solution, please contact our Support Team at 1-800-216-5232.

Oct. 23rd, 2023

star star_border star_border star_border star_border

Tulsa Home Repair Tulsa, OK

If you are looking to throw your money away at the worst home security company than you have found it. The customer service is awful, they cancel 30 minutes before the end of your window for your appointment and as for the techs it is as if they ask someone if they can wire a house for $20 this is it. We have had our motion sensor literally fall on the floor and every time we call it is an inconvenience that will be charged astronomically for, I ran after the installer after he left to say there was still error messages and yes the low battery we got but for everything else THIS HAS BEEN THE WORST EXPERIENCE WE HAVE EVER HAD WITH "PROFESIONALS" do not use litterally cannot stress enough how miserable and awful and terrible the customer service is

8 months ago

Reply from Vivint

Hi Tulsa. Vivint is committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Oct. 23rd, 2023

check_circle

Verified Customer

star star star star star

Jeroo Irani Hollywood, FL

I feel very secure and safe when my alarm is on. If for any reason my alarm goes off , I am alerted immediately, mostly it's a false alarm.

2 years ago

Reply from Vivint

This is great feedback, Jeroo! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Mark & Ramona Russell Odessa, TX

They are patient and kind when I get caught up with my dogs as I enter the house. They call quickly and resolve our issues every time with a smile.

2 years ago

Reply from Vivint

This is great feedback, Mark! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Denise Midland, TX

No followup on service, we need some fine tuning and maybe an upgrade but to oldto do it all online. Need service call and can't figure our hours to get one.

2 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ida North Las Vegas, NV

The doorbell is the best part. The doorbell it rings and when I call people out they come out fix it and its better so this whole security system has been very, very good for me.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Edwin Jacksonville, FL

Customer service has been pretty responsive to my concerns and needs. I think their equipment is equivalent to the industry standard. I just like the alarm service.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Charles Surprise, AZ

We requested something several times and never received them. A lot of times the cameras weren't working. For the last while they've been pretty good but we've had troubles with that. The cameras are great when they're working.

2 years ago

Reply from Vivint

Charles thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Travis Victorville, CA

Customer service reps are very familiar with the company. The equipment is easy to maintain. They are good at emergency response.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Tom Pittsburgh, PA

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Major Walls, MS

Good service and quality that work well and I appreciate. I like the camera and the manual box so you can see who's at the doors.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Sarah Cary, NC

My equipment meets my needs. It is easy to use. They are very responsive. I never have a problem that they didn't respond to right away.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Thomas Fayetteville, GA

Vivint is the best. It gives me peace of mind. It is easy to use and understand. The staff is fast, friendly, and knowledgeable.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Don Colorado Springs, CO

It seems to be state of art for the time. It is priced a little high but it is a good product. They respond quickly if the alarm goes off and resolve issues quickly.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Angel Fayetteville, AR

The best part is being able to monitor my home while I am away. It is very reliable. They are very courteous and care about my needs.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Rita Saint Louis, MO

Love the app on my phone. I can arm and disarm the system from my phone. I like the price. I have no problems with the equipment.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Elena Detroit, MI

Support team is good with communication, I get prompt response. It is easy to get a human on the phone. The system is excellent quality.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Chrissi Parrish Dallas, TX

I love them great experience. I love when something happens they make sure to have all the info just a great experience overall.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Davlyn Evans Paris, TX

It’s worked well. I like the cameras abs ability to review the last recordings and the sound. The app is nice to access via the phone.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Patty Z Hudson, FL

Quality products, excellent support, and they respond very quickly if alarm goes off! I feel safe knowing that Vivint is looking out for our safety!

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Marc Cerrato Las Vegas, NV

Very good tech support. Made me feel very comfortable walking me through an issue with my front door not being seen by the panel.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star_border

William Saint Peters, MO

The system works extremely well. My only concern is the delay to my phone. The seconds to minute it takes means I can’t get to see who is there quickly enough.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Stephanie Fahrenbruch Pueblo, CO

App is horrible. Half the time you can’t review a notification because the app just spins or gets frozen. The cameras have been down 3 times in the last month and this time I’m having an issue getting 2 of them back up.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star_border

Stacey Chavez Big Spring, TX

I rate like this because you all do a great job but the price of equipment is kinda high . We would probably get more cameras but they are just too expensive.

2 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Ric Martin Lansing, MI

The service has been excellent. Always friendly and responsive. And I feel more secure with their service. Great peace of mind.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Kristina Coleman Springdale, AR

It is simple to use. I like the deter noise on the front porch and the driveway. My favorite items are the doorbell & driveway cameras.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Sandra Jenkins Columbus, GA

I'm enjoying my service, it's on point..I didn't know if have a false alarm & the police has to cone you're being charge for that.

2 years ago

Reply from Vivint

Hi Sandra, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Daphene Fitchpatrick Cordova, TN

The system is working properly ( the camera, doorbell). We feel secure with this system. The price fir monitoring and equipment ie economic for us.

2 years ago

Reply from Vivint

Hi Daphene, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Robert Stiegelmeyer Cleveland, OH

any problems are resolved quickly helpful employees quick response when alarm goes off even if it is an error because we did something stupid

2 years ago

Reply from Vivint

Hi Robert, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Elissa North Fort Myers, FL

Their service is good. If you need anything, they get you the serviceman or anything you need right away. They’re dependable.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Clarence Oakland, TN

Gives me peace of mind. I feel very secure and I like that I can watch it when I am not home. I can get in contact with them very quickly.

2 years ago

Reply from Vivint

That's what we like to hear! Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Nathy Cypress, TX

They are always knowledgeable and they're always, always respectful. I can count on them. They're on the ball if anything happens. They're awesome.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

check_circle

Verified Customer

star star star star star

Carl Homedale, ID

Good stuff. They checked up on us when our alarm went off couple days ago to make sure it wasn't a real thing instead of the cooking setting it off.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Denise Nanticoke, PA

Customer srevice solves my problems. They are quick to service if I have any trouble. The system is in a good place with easy access.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Reginald Katy, TX

I have positive experiences if I have any questions and I get them resolved. I have had no no problems with the equipment.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Turlock, CA

Anytime I've had to call them for anything they've been very open and take care of my problems. I feel very safe with Vivint.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Sep. 16th, 2021

check_circle

Verified Customer

star star star star star

Arnold Wichita, KS

I like having the security alert. Customer service is usually prompt and answers my questions. They seem like a good equipment.

2 years ago

Reply from Vivint

That's what we like to hear, Arnold! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Melissa Tampa, FL

Customer support is easy to contact and very helpful. The equipment works well. I like that it's easy and I can use it through my smartphone.

2 years ago

Reply from Vivint

This is great feedback, Melissa! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Michael Maple Heights, OH

They have good customer service. I think they're the best company out there. I like that I can look at my cameras when I'm at work.

2 years ago

Reply from Vivint

That's what we like to hear, Michael! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

check_circle

Verified Customer

star star star star star

Marjorie Corona, CA

If there's any problem you call and get somebody on the phone right away. You don't have to wait an hour or two. I've been happy with them.

2 years ago

Reply from Vivint

Thanks for sharing your positive experience Marjorie! And thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Blair Leonard Syracuse, UT

The system works fairly well, I'm starting to have problems with one of my cameras, the glass break sensors are a pain to deal with for batteries, short life, expensive uncommon battery replacement. I overpaid for the system due to shady salesman, Vivint said they would renegotiate and the did, they just didn't give me the price that was promised, several calls to customer service did not help. Not impressed.

2 years ago

Reply from Vivint

Blair thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

check_circle

Verified Customer

star star star star star

Carrie Morris, OK

I really love everything about it clear picture etc. The only thing is if WiFi is off so is the system. And I need more cameras! Lol

2 years ago

Reply from Vivint

This is great feedback, Carrie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Brendan Ian McAra

It’s been great! A long time ago I convinced my parents to get Vivint a because it was orange and looked fun and I haven’t looked back since!

2 years ago

Reply from Vivint

Brendan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

C Manning Sebring, FL

I like being able to see my home at anytime. However too often there is a video skip. Hence preventing me from viewing that footage

2 years ago

Reply from Vivint

This is great feedback, C Manning! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Nicolas Avila Adelanto, CA

We are having to restart our doorbell camera and panel often because it "Loses Signal", many of those times we have to restart our home brakers. Only reason I gave any star at all is because the home security alarm always seems to be on point.

2 years ago

Reply from Vivint

Nicolas, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Sandra C Lee Forsyth, GA

I have been pleased with the service. The only concern that I have is that I cannot cut off the green light and it is disturbing at night.

2 years ago

Reply from Vivint

This is great feedback, Sandra! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jim Vaughan Ogden, UT

I know who is around even when I’m not. Gives my wife a secure feeling when I’m not home. Good great all around peace of mind.

2 years ago

Reply from Vivint

This is great feedback, Jim! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Desiree Weslaco, TX

The resolution on my cameras is low despite high speed internet. The sensor on one of my doors always stops and beeps. I have multiple false triggers/detections. One night, my front door sensor kept going off every minute for an hour. It was terrible.

2 years ago

Reply from Vivint

Desiree, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

star star star star star

Fernando Laredo, TX

Very good just prices are too high and I been wanting to get outdoor cameras but can’t afford my bill to go up even more.

2 years ago

Reply from Vivint

This is great feedback, Fernado! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021