Name: Vivint
Rating: 3.6

check_circle

Verified Customer

star star_border star_border star_border star_border

Mr. Cellophane

Absolutely horrible company. Cancellation is non-existen. Customer service only gives you the run-around and never actually helps you with your problem. They don't call the police if the alarm goes off. Instead, they call you and ask you 21 questions before even notifying law enforcement. I pay premiums and have to replace the batteries myself on the fire alarms. If you don't cancel your service at the 5 year mark and not one day later, you're automatically signed up for 5 more years without any opportunity of cancelling. Absolutely trash company. Go with your own camera and sensor setup, or buy local. This company is a joke.

4 years ago

Reply from Vivint

Thank you for your feedback Mr. Cellophane. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

Ma Dolores Alejo

Very efficient and teliable when it comes to notifying us of the activities in our house whenever we are not around. Quick respone in informing us if alarms were cimes up.

4 years ago

Reply from Vivint

Thank you for your feedback Ma Dolores! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Kelly Chelsea, AL

The panel doesn't work quite right all the time, it seems like the voice after several years got tired, but otherwise they are good. The glass break detector is really sensitive and it is a good value.

4 years ago

Reply from Vivint

Thank you for your feedback Kelly! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to look into your panel's voice and get your referral code using this link:

Dec. 11th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Rapid City, SD

I've had other three other security companies and Vivint is great but there are some features that the others had that were a little bit better. I need to keep changing the battery but other than that it is really good.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and we appreciate you letting us know about your experience. When you can, reach out to our chat team to get your referral code using this link:

Dec. 11th, 2019

check_circle

Verified Customer

star star star star_border star_border

Jen

50/50my system didn't work for awhile. Every time there was an update I had issues. I wish the system could hold more cameras. I have 4 outside cameras & 1 inside camera. I can't have them all on playback. Have 2 of them turned off, which defeats the purpose of having them, in order for the other cameras to work.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team so we can look into the camera concerns further:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star star

George Fehlker

Excellent never had a problem with Vivint. If I caused a false alarm and messed up the panel their employee patiently walked me through the system to fix it.

4 years ago

Reply from Vivint

Thank you ,George, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Susan Medina

Our experience has been below par. We constantly have to reboot our system. Our doorbell with camera doesn't ring a lot when pressed. We've had it replaced once. I honestly don't know if we will continue service when our contract is over.

4 years ago

Reply from Vivint

Thank you for your feedback Susan. We appreciate you letting us know about your experiences with us and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star

Rosie Jones

It's been great. Every sense I've been with this company there is nothing that came up with my system that they didn't get right in and correct it and I thank you all.

4 years ago

Reply from Vivint

Thank you for your feedback Rosie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team for your referral code using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Trudy Myers

It's been good until you have a problem! Then when you call they want to walk you through all kinds of steps to fix the problem, that's fine if you're young but if you're up in age and a lot of people are alone you can't do it . They need to send a technician out !

4 years ago

Reply from Vivint

Thank you for your feedback Trudy! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Sarah Zvonar

Since we have been customers, at least one of our equipment has had a problem. Right now it's just the back door sensor showing low battery, but it is constant. I wish someone would call and say "hey, I notice this alarm, do you need help figuring it out?" It's not like we have a manual. That would be nice. I was in a vulnerable state when I signed us up and regret it.

4 years ago

Reply from Vivint

Thank you for your feedback Sarah. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star star star star

Vince

I've had to call a couple times for the same issue. The worker that came to the house was very pleasant and very helpful. Overall experience was great.

4 years ago

Reply from Vivint

Thank you for your feedback Vince! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

We were sold the system two years ago. We put in the maximum of six cameras. The system has ALWAYS had problems. We have had to reboot the panel constantly because the cameras would continuously go off line. After several calls to service the problem was not resolved. We actually had a theft from our property which would have been captured on one of the cameras. Unfortunately, the camera was off line at the time it mattered. Recently we happened to talk to a sales rep who told us the panel we received was never sufficient for that number of cameras. We again called for service and when the tech came out he agreed the solution was a new improved panel. Vivint refused to upgrade our systems panel without charging us the full price of $400 even though it is clear they knew the panel they initially sold us was inferior. We are still paying for the equipment and are stuck with this less than reliable system. I would strongly recommend anyone considering Vivint look elsewhere.

4 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star_border

Leocadio Fairfield, CA

They always seem to be the company that I need. Sometimes it goes out but then I call and it gets fixed. I like that I can track it on my phone and see what is going on in real time.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and camera. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star

Joan

Their customer service is excellent, very prompt. The home security equipment is good quality and I like that I can monitor my house when I am in another country.

4 years ago

Reply from Vivint

Thank you for your feedback Joan! We appreciate you letting us know about your experience, and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Kimberly Alexandria, LA

Knowing that I can access my alarm from the computer is the best thing. It is just user friendly. Customer service is always readily available. I wish they would shorten the contact, four years is really long.

4 years ago

check_circle

Verified Customer

star star star star star_border

Mark

It works well we haven't had any issues with it. We like the technology to see what's going on when we're not here. Customer service have always been very helpful to work through problems.

4 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear that you're enjoying your system. When you have the chance, contact our chat team to get your unique referral code using this link:

Nov. 27th, 2019

check_circle

Verified Customer

star star star star star_border

Mike

Our son has it and he was quite happy with it. It's good, I'm happy with it. We did have issues we had to fix by getting help over the phone instead of having a service person come out.

4 years ago

Reply from Vivint

Thank you for your feedback Mike! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star

David St Louis, MO

It's all wireless. They covered all my windows and doors and everyone else would cost 3 to 4 times the amount. Most of their people are very knowledgeable when you call.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experience with your system. If you find that you have any questions about your system, check out our support site using this link:

Nov. 27th, 2019

check_circle

Verified Customer

star star star star star

Darlene Mesa, AZ

When we are not here I'm confident we have something monitoring our house. They are always willing to answer my questions and try to help me walk through things.

4 years ago

Reply from Vivint

Thank you for your feedback Darlene! We appreciate you letting us know about your experience with your system. It is great to know that it gives you peace of mind when you're both home and away. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star_border star_border star_border

David Rapid City, SD

At the beginning when we first got it they were fantastic but this last year we transferred to a different company because we couldn't get any service from Vivint. When we had problems they wanted me to fix them instead of having somebody come out. The equipment we had was quality and worked very well. They just need to have more customer service available when people need you to come out to their house to get things fixed rather than telling you over the phone how to do it.

4 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate you letting us know about your experience and if there is anything that we might be able to assist with please contact us.

Nov. 28th, 2019

check_circle

Verified Customer

star star star star star

Joanne Anna, TX

Their equipment has never failed us. Easy installation and great quality. Every Time we've messed up they've come on and checked on us to see how we were doing.

4 years ago

Reply from Vivint

Thank you for your feedback Joanne! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

check_circle

Verified Customer

star star star star star

Richard American Fork, UT

I haven't had problems very often but they always address the problem professionally and within a good amount of time. I think they're doing a great job.

4 years ago

Reply from Vivint

Thank you for your feedback Richard. We are so glad to hear about your experience with us, and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

check_circle

Verified Customer

star star star star star

Thomas San Antonio, TX

They are reliable. If I have issues they call me, even for battery changes. I've had a couple issues and they've sent replacement parts or come out and fix it.

4 years ago

Reply from Vivint

Thank you for your feedback Thomas. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team using this link:

Nov. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Karen Johnson

I have had a positive experience with Vivint. All of the customer service folks are polite and helpful. Technicians have also been great when they have been required t ocome out for a repair.

4 years ago

Reply from Vivint

Thank you for your feedback Karen. We are so glad to hear about your experience with us, and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

check_circle

Verified Customer

star star star star star_border

Gregory Gill

I'm happy at this point, but not happy that to get an equipment upgrade. I have been told that this upgrade would cost $500+ dollars. If this is this case I'm considering look at other companies. .

4 years ago

Reply from Vivint

Thank you for your feedback Gregory! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star

Sammie Holmes

Great!!! We love the Vivint sky panel ring door bell and indoor and outdoor cameras and the door lock I would definitely recommend to family and friends

4 years ago

Reply from Vivint

Thank you for your feedback Sammie! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star

Lloyd Coleman

good experience great person on the phone very helpful and knowledgeable I had an issue with my panel frozen called customer support and had the problem resolved in no time

4 years ago

Reply from Vivint

Thank you for your feedback Lloyd! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star star star star

M. Simmons

I've been a client for 5-6 years. I had a false alarm once and they called me immediately. I know if I had a problem they would have the authorities there in no time.

4 years ago

Reply from Vivint

Thank you for your feedback M! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star star star star

Ed Luck

Vivint customer care is there when you need them. They are very caring professional prettiest and courteous. They can walk you through the steps to take care of your system.

4 years ago

Reply from Vivint

Thank you for your feedback Ed! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Jose Oliveira

I have been a customer for the last goodyrs. The system works very well and the fact that I can do almost everything from your phone is fantastic. System is easy to use and very intuitive.

4 years ago

Reply from Vivint

Thank you for your feedback Jose! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Ember Fedirko

Poor customer service, won't send techs to fix problems, so you wait on hold for 45 minutes each time, just to have them do the same trouble shooting, and when you request a home visit, they say you have to pay $60, OR just keep trouble shooting until THEY deem it necessary to send someone out (meanwhile we pay over $100 per month, for a system that doesn't work half the time)

4 years ago

Reply from Vivint

Thank you for your feedback Ember. We appreciate you letting us know about your experiences with us, and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Barb

I was new to security systems. Have ha for about good years now. The system cant do all of the work for you. It takes time to get to know any dysrem so you have to be willing to do the work.

4 years ago

Reply from Vivint

Thank you for your feedback Barb! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Wendy Littke

Instantly calls to verify alarms. However, we have requested updates to our alarm system due to major renovations. To date have not heard back from anyone. This was a verbal request.

4 years ago

Reply from Vivint

Thank you for your feedback Wendy! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to go over your update request further using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star

Shannon Johnson

Professional service, and thoroughly check all alarms prior to calling police services. Which avoids unnecessary false alarm charges to their customers.

4 years ago

Reply from Vivint

Thank you for your feedback Shannon! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Duane L Clark

I would say almost perfect. I was told by installer he was coming back to install angle bracket on my door camera and told me twice he would never called me back or showed up!!!

4 years ago

Reply from Vivint

Thank you for your feedback Duane! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Ricky Harvey, IL

They pretty much answer all my questions to my satisfaction. There were only a couple of times where they were unable to pinpoint the issue and it took him a few times to get it right. Tther than that they're pretty good.

4 years ago

Reply from Vivint

Thank you for your feedback Ricky! We are so glad to hear about your experiences with us. When you have a chance contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Mary Kim

I love the electronic door lock/unlock from my smart phone. What Vivint can improve on is, the downloading of real time on the cameras. It takes too much time for it to download

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

C Culbreath

First of all they need better more high quality equipment. Second they should have someone come once or twice a year to check on their products and make sure that the customer is fully satisfied and getting the most out the equipment.

4 years ago

Reply from Vivint

Thank you for your feedback C. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Patrice Sears Williams

Great company! The technician that came to my house was very friendly and knowledgeable. The customer service group has also been helpful and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback Patrice! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Missy

The company representatives made every effort to address my concerns and to take some action to compensate me for any delay in repairs or disruption to service. I felt they wanted my businesd

4 years ago

Reply from Vivint

Thank you for your feedback Missy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Casondra Parker

Great Service if have a problem they will walk you through it u til it's fix and I think they should call ever now then to make sure customers are satisfied will there Service! Thanks

4 years ago

Reply from Vivint

Thank you for your feedback Casondra! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Rachel Roix

I have had their system in my home for 10 years and I love it. The company is amazing, all staff I have worked with are incredible, and their rates are very reasonable

4 years ago

Reply from Vivint

Thank you for your feedback Rachel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Shebreka

I Love How It Detect A Visitor As Soon As Someone pulls in the yard it's so convenient and I feel safe at all times No improvement needed at this time

4 years ago

Reply from Vivint

Thank you for your feedback Shebreka! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Curtis

They answer all my questions I've asked. The equipment is up to date and you can add on different features. The best thing is the ease of arming and disarming the alarm.

4 years ago

Reply from Vivint

Thanks for the feedback, Curtis! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Nov. 11th, 2019

check_circle

Verified Customer

star star star star star

Otis

When I call them they respond quickly. They are always updating their equipment. I like the camera they have. I can see everything going on at my house.

4 years ago

Reply from Vivint

Thank you for your feedback Otis! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

anonymous

They've always answered whatever we needed and helped us whenever we get a problem. I like the fact that I can access it from so many different mobile devices.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star star

Terry

I called a couple different companies and the guy I talked to when I called vivint was very nice. They are very accommodating. I'm very happy they just lowered my bill.

4 years ago

Reply from Vivint

Thank you for your feedback Terry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Elizabeth

I'm not glad I have it. They need to make the system function properly and make it better. I have a lot of problems and customer service tries to satisfy me, they've been very pleasant and helpful, but I am not happy with the system.

4 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

check_circle

Verified Customer

star star star star star

Terry

They asked me to talk through the system to find out if everything was okay when something was burning in my kitchen. It also gives me the weather. I like it all around.

4 years ago

check_circle

Verified Customer

star star star star star

Jasmine

I've not had problems with it since I got it. It's easy to use and it's convenient. I like that I can check it even in a foreign country, anywhere I have wifi.

4 years ago

Reply from Vivint

Thank you for your feedback Jasmine! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020