Name: Vivint
Rating: 3.4

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Verified Customer

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Jom Helena, AL

Sales rep outright lied about the sale details

3 years ago

Reply from Vivint

Thank you for your feedback , Jom. We appreciate your honesty about your experience with  your sale  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Unhappy customer Ardmore, OK

I was lied to about stopping service anytime i needed too

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Victor Fuentes Mission, TX

Horrible customer service and equipment doesn't work

3 years ago

Reply from Vivint

Thank you for your feedback  Victor. We appreciate your honesty about your experience with  your equipment  and would love to  investigate  this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 20th, 2021

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Verified Customer

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Oscar F Guerrero Pooler, GA

Cameras don't work good sometimes doesn't detect

3 years ago

Reply from Vivint

Thank you for your feedback, Oscar. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Jason Wilt Des Moines, IA

I need my refund the equipment has been returned

3 years ago

Reply from Vivint

Thank you for your feedback , Jason. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Russell fredrick Snellville, GA

Poor service equipment has not work since I signed up

3 years ago

Reply from Vivint

Thank you for your feedback, Russell. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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doris shuler Grove City, OH

worst service and quality of products i have ever had

3 years ago

Reply from Vivint

Thank you for your feedback , Doris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Pat Sportsman Glendive, MT

Not So Good at all. Bad service all around.

3 years ago

Reply from Vivint

Thank you for your feedback, Pat. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Lesheena Merrell Lansing, IL

The customer service and the camera service is not good

3 years ago

Reply from Vivint

Thank you for your feedback, Lesheena. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Kerrie

They have no responded to an email I sent a few months ago

3 years ago

Reply from Vivint

Thank you for your feedback Kerrie. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Deb Davis Winchester, KY

I was miss informed from the beginning about having a loan

3 years ago

Reply from Vivint

Thank you for your feedback Deb. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Shannon Schauer Mandan, ND

wall screen doesn't work & monthly payments are crazy

3 years ago

Reply from Vivint

Thank you for your feedback Shannon. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Brittany Davis Kansas City, MO

Hasn't been any I hate the company customer service sucks

3 years ago

Reply from Vivint

Thank you for your feedback Brittany. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Alanie Aisola

Have had problems with your equipment since it was setup

3 years ago

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Verified Customer

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Virgie Mock

Bad customer service with both Vivant and Fortivia

3 years ago

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Verified Customer

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John heckman

Call center is terrible 6 calls to solve one problem

3 years ago

Reply from Vivint

We apologize that you've experienced a long wait time with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 10th, 2021

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William Fields

I don't like it. Notifications and alerts come too late

3 years ago

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J

Garbage. They lock u in into a 5 yr installment plan.

3 years ago

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Donna

I hate it !!! 2 ouy of 3 cameras dont work half the time

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Angelina

The worse ever. I do not recommend this to anyone.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Brian

Horrible. None of the equipment works as it should

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Chris

Overpriced contracts, lies, bad quality, and unreliable

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Angela Taylor

Terrible and very disappointed with customer service

3 years ago

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Sherrill

They lie to you and don't do what they say they will do.

3 years ago

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Verified Customer

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Solberg

Too Expensive for what you get, service is so/so

3 years ago

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Verified Customer

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Dakota Lee Carrington

Not great. Products don't work very well.

3 years ago

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Verified Customer

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Lee

Not good, was told one thing received another

3 years ago

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Anntoinette Kirkland

Horrible salesman follow up and transparency

3 years ago

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Verified Customer

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Vivian Eledui

The company needs improvement and more clarity.

3 years ago

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Joseph lazare

The stuff doesn't work it keeps loosen service

3 years ago

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Verified Customer

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Kenyon

Terrible, Customer service is absolutely horrible

3 years ago

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Jennifer James

pleasant,helpful,always follow up on alarms or any problems

3 years ago

Reply from Vivint

Thank you for your feedback, Jennifer! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Christopher S Powers Charlotte, NC

I'm not liking the service you can't reach anyone.

3 years ago

Reply from Vivint

Thank you for your feedback, Christopher. We appreciate your honesty about your experience with our customer support and would love to investigate this further. So that we can, please contact our chat team located on our website.

Sep. 10th, 2020

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Robert Warner Birmingham, AL

frustrated and difficult to do business with

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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heather Evansville, IN

Pushy salespeople and canceling service is difficult.

3 years ago

Reply from Vivint

Thank you for your feedback, Heather. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Deanna Littles Fayetteville, NC

It has been bad. The customer support is not good.

3 years ago

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Anonymous

Horrible customer service and empty promises by salesman.

4 years ago

Reply from Vivint

Thank you for your feedback. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Robert Mason

A new system was installed and it doesn't work

4 years ago

Reply from Vivint

Thank you, Robert, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with the system further. When you have a chance, contact our support team so we can assist by calling 1 (800)-216-5232.

Mar. 7th, 2020

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Judith A. Beville White Plains, NY

I haven't been using it. It doesn't work.

4 years ago

Reply from Vivint

Thank you, Judith, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your any concerns you are having further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Maggie

Vivint should actually offer some customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Maggie. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Tek Kuikel

Poor customer service, poor technology and poor

4 years ago

Reply from Vivint

Thank you for your feedback Tek. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Amy Altoran

Absolutely dissatisfied with the quality of the product.

4 years ago

Reply from Vivint

Thank you for your feedback Amy. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 17th, 2020

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Eva Govan

No Good, can't get no one out to my house

4 years ago

Reply from Vivint

Thank you for your feedback Eva. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Darren abney

Worst customer service I've ever experienced

4 years ago

Reply from Vivint

Thank you for your feedback Darren. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Shannon

More options to improve security cameras

4 years ago

Reply from Vivint

Thank you for your feedback Shannon. We would love to look into your concerns with your cameras further. Please contact our chat team using this link:

Feb. 23rd, 2020

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B

panel doesn't work, slow to resolve, frustrating

4 years ago

Reply from Vivint

Thank you for your feedback B. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Slidana Holthouser Jeffersonville, IN

It's a great security system but the other "features" are pretty lackluster.

2 years ago

Reply from Vivint

Sildana, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Lisa Cork

I'm very satisfied. I have no complaints.

4 years ago

Reply from Vivint

Thank you for your feedback Lisa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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heinz klehr

i like my system, keep up the good work

4 years ago

Reply from Vivint

Thank you for your feedback Heinz! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Ray

They always seem ready to help me out!

4 years ago

Reply from Vivint

Thank you for your feedback Ray! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020