Name: Vivint
Rating: 3.6

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Verified Customer

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Ada Blachly

Very good. Whenever I had had a question I have been answered with clarity friendly expression. The couple times alarm has gone off there has been prompt response.

4 years ago

Reply from Vivint

Thank you for your feedback Ada! We appreciate you letting us know about your experiences with us. We value our opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Mawer

Tricky. Every time you do even the smallest upgrade they renew your contract for another three years. No maintenance follow ups after initial contract; even if you still pay for the security. Scheduled texts messages from a triggered sensor can come anywhere from within 1 minute to 3 hours...not consistent!!!!

4 years ago

Reply from Vivint

Thank you for your feedback Mawer. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team, available 24/7, using this link:

Feb. 4th, 2020

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Verified Customer

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Jermaine Dickinson

Vivint is a great company only thing I dont like is u have to pay for them to come out and fix something my front door lock wont open on my key pad and it cause me to just have to lock the bottom and it has me feeling yn safe when I leave my home

4 years ago

Reply from Vivint

Thank you for your feedback Jermaine. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door lock further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

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Verified Customer

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Terrance Hughes

I've Vivnt for several years now, I like the fact it's easy to use as well as protects. I would like to see Garage Door integration with MyQ from Liftmaster

4 years ago

Reply from Vivint

Thank you, Terrance, for your feedback! It is so good to know that you're enjoying your system. We are always looking to improve our products and services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Jim

The best of the two giants; ADT & Vivint. Unfortunately I switched from Vivint to ADT! It has cost me mega bucks, can't afford to switch or I would! I

4 years ago

Reply from Vivint

Thank you for your feedback Jim! We appreciate you letting us know about your experience with us. We value the opportunity we have had to protect your home and family and would love the chance to do so again in the future.

Jan. 24th, 2020

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Verified Customer

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Maltee

I like everything but the keypad. It sometimes is touchy and you sometimes end up setting off the alarm because you can't enter the right code, my wife doesn't have that problem though, just me. Customer support is most of the time easy to talk to but there have been a few times when things happened and we didn't get a call.

4 years ago

Reply from Vivint

Thank you for your feedback, Maltee. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Twymon

It's a great experience for me being able to use my app to see anybody around my house. It is the best security for me and my family as far as I know.

4 years ago

Reply from Vivint

Thank you for your feedback Twymon! We appreciate you letting us know about your experience with us so far. It is good to know that you're enjoying your app access. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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James

I like most everything they have online. As long as you keep the batteries up, you are in pretty good shape. They're always here to help. I can easily contact support.

4 years ago

Reply from Vivint

Thank you for your feedback, James! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Daniel

They're excellent, one time we had a power outage and they contacted us because our smoke detector was off. They also moved the box for us when we remodeled our kitchen.

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Walter

I like all the different features that they have. The equipment is working fine but you do have to pay an extra twenty dollars for it so you really have to bills.

4 years ago

Reply from Vivint

Thank you for your feedback Walter! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Elsie

The feeling of safety I am very satisfied with. I am very pleased with the service quality. They are very responsive whenever there is error detection.

4 years ago

Reply from Vivint

Thank you for your feedback Elsie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Diane Anchorage, AK

I have had a glass break and smoke alarm go off they check to see if it's real or not then we confirm it wasn't really an emergency and clear the situation

4 years ago

Reply from Vivint

Thank you, Diane , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Mark burrus Bryant, AR

Good service. Not sure if some of the newer systems like Ring are not cheaper and better for tech savvy people but Vivint does the job. Nice to speak to a real person when something happens.

4 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks, using this link:

Feb. 15th, 2020

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Verified Customer

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Jack Kanab, UT

Always feeling safe at home plus CarGuard has alerted me to major problems on the road which has saved me time and money and provides wellbeing on the road!

4 years ago

Reply from Vivint

Thank you for your feedback Jack! We are so glad to hear that you're enjoying your system and that your CarGuard has helped you out! When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Shirlee

Compared to the other companies I've had theirs is the best. I like how they answer so quickly through the monitor and they are always so friendly. I am very satisfied.

4 years ago

Reply from Vivint

Thanks for the feedback, Shirlee! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 15th, 2020

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Verified Customer

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Jody Tallahassee, FL

It's easy and it can be done wherever you are. We have some battery issues with the central system with the hurricanes that happened. They've always been very responsive.

4 years ago

Reply from Vivint

Thank you for your feedback Jody! We are so glad to hear that you're enjoying your system., When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Jorge Antioch, CA

I like that they provide everything. I even have solar with them. They always help us whenever we have any issues. They have high tech equipment that's very easy to install.

4 years ago

Reply from Vivint

Thank you, Jorge, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Russ

I like the control from my phone. It is difficult to get through to the person you want to talk to when you get service. I have had some difficulties with the equipment that needed to be updated.

4 years ago

Reply from Vivint

Thank you for your feedback Russ. We are so glad to hear that you're enjoying using your app, and appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Ellen Athens, TX

It seems to work pretty well but the camera sometimes goes off line and I am not sure why and I have not had much luck with the technical support at my home. The service with the office is good though.

4 years ago

Reply from Vivint

Thank you for your feedback Ellen! We appreciate you letting us know about your experiences with us and your system. We would love to look into your concerns with your camera. Please contact our chat support team using this link:

Feb. 16th, 2020

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Steve Anchorage, AK

The equipment is pretty easy to use and does react when there is a problem. They are pretty response but take some time to resolve the problems, I've had some difficulty with some of the equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Steve! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Samuel SeDoris

My experience with your company is the worst I have ever had in my life. The workers have consistently been horrible toward my wife and I. The only time I have had any type of good experience is with the techs that come out to the house. I have never had a good encounter on the phone with the customer service. I have been hung up on and told that it was my fault the glass break and the fire alarm go off without any cause. That my dogs within the past 3 months [though I have had them both the entire time I have had the system] trigger the alarms. I have had to leave my job for the sensors going off. My wife set the alarm off one night because someone was outside out house lurking in the bushes when we weren't home. The company called her and she explained what was going on. INSTEAD of just calling police, they call her, THEN call me. Then I was asked since I am a police officer if I even want them to send someone. I will NEVER reccommend this company to anyone looking for home security. Why on earth would I ever send a reference for a company that makes me and my wife feel unsafe in our own home?

4 years ago

Reply from Vivint

Thank you, Samuel, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 9th, 2020

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Verified Customer

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Karen Wolf

Mostly great, had a bit of an issue with the thermostat lately. Sometimes it just won't work. Last time we had to remove the batteries from the thermostat, that was Christmas day.

4 years ago

Reply from Vivint

Thank you, Karen, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 16th, 2020

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Verified Customer

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Christine Hines

My experience with Vivint has been great. When I am away I can see who and what is going on at my front door.I shop online and I love seeing whenever my package arrived.

4 years ago

Reply from Vivint

Thank you, Christine, for your feedback! It is so good to know that you're enjoying your system and the doorbell camera feature with the app. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Jessica Lewis

We have been with you for probably 10 years or more and never get an offer for upgraded equipment. I could easily take my business elsewhere and get free equipment, so it blows my mind that a company would not offer the equipment to loyal customers.

4 years ago

Reply from Vivint

Thank you for your feedback Jessica. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Marsha Baldwin

Its been good uptil the past few months - I have not had a smoke detector in months. I am on my 3rd one and it still does work. They cannot get it to connect to my panel. Now, I am fixing to move (as we have had death in our family & where we are moving will already have Vivent). Those 2 things have been frustrating for me!

4 years ago

Reply from Vivint

Thank you for your feedback Marsha. We would love to look into your concerns with your system and moving further. Please contact our chat support team using this link:

Jan. 1st, 2020

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Monica

Not great, I had issues and a manager gave me her phone number to call and discuss the issues and when I called, it was the main phone number. I have the representative the managers name and she never heard of her or tried to connect me with someone else. I emailed the manager back and she never responded. Horrible customer service and with every customer service representative they quoted me a different price to come out for service call. Technical support takes too long over phone. I have literally been on the phone with Vivint from 5 pm to 8 or 9 pm with no resolution. It's like they would rather you stay on the phone all night than admit there's a problem that needs a service call. I give Vivint a negative rating. If I weren't heavily invested in the equipment I would dump it.vivint makes up service call fees at random, first$50 dollars to 200 bucks.

4 years ago

Reply from Vivint

Thank you for your feedback Monica. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Shari

For the most part good. Don't like that they continue to charge high rates to long time customers while bringing in new customers at low rate. Also am having equipment problems and although I have called several times they couldn't do anything about it when they came out because of course it was the one day the system didn't act up so they can only replace equipment if it's acting up that minute. Wouldn't want to take the customers word for it. Not as if I was trying to get up graded equipment just replaced with same.

4 years ago

Reply from Vivint

Thank you Shari for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link so we could better assist:

Jan. 1st, 2020

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Verified Customer

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Danny Ramis

They are very professional. When I call them with a problem, they answer the call promptly. The technicians are always helpful and always are willing to give recommendations.

4 years ago

Reply from Vivint

Thank you for your feedback Danny! We appreciate you letting us know about your experience with us. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Sherwin Pagtakhan

Purchase service 4 years ago. Excellent company. Equipment is great. Service is great. No complaints so far after all these years. Highly recommended.

4 years ago

Reply from Vivint

Thank you for your feedback Sherwin! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Mary

They were having some problems when they were switching from that solar company and it got a little confusing and I finally got it straightened out. Sometimes the battery gets stopped and then you don't end up with anything.

4 years ago

Reply from Vivint

Thank you for your feedback Mary! If you find that you have any questions about your system check out our support site using this link:

Dec. 29th, 2019

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Anonymous

They were very informative and showed us everything about it. I didn't get the whole thing, I just got the doors and the alarm system. I need bigger panels that you can see.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

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Carolyn Missouri City, TX

Customer service solves the problem quickly. They are very helpful. You can see what's going on at your house at all times. You can see someone at the door and speak to them when you're not home.

4 years ago

Reply from Vivint

Thank you for your feedback Carolyn! We appreciate you letting us know about your experiences with us, and it is good to know that you're enjoying the remote access to your home through the app. If you find that you have any questions about your system check out our support site using this link:

Dec. 20th, 2019

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Susan Byram, MS

Had problems with sensor going off in cold weather sent me a new sensor charged for it and then I told them I needed someone to put it in, they said it would cost me to have someone come out. So I am looking for a new alarm company

4 years ago

Reply from Vivint

Thank you for your feedback Susan. We appreciate your honesty about your experience with us. We would love to look into your concerns regarding that sensor further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

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5 Burlington, NC

It's quality equipment and we don't typically have problems with it. It's compatible with my cell phone and smartwatch. We've always had good customer service.

4 years ago

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Verified Customer

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5 Dothan, AL

All their warnings for storms or hurricanes was excellent. If we had an issue customer service was very good and responsive. The equipment was excellent.

4 years ago

Reply from Vivint

Thank you for your feedback Ed! We appreciate you letting us know about your experience with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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5 Riverton, UT

It covers everything we asked for and we've never had problems with the equipment. They've always been able to answer our questions in a timely manner.

4 years ago

Reply from Vivint

Thank you for your feedback Steve! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Stephania A Steed

Love/Hate Meaning sometimes the system is operating properly and sometimes it is not. Example the daily events are not always current. I wish that there was a manual. Customer servcei tech are good.d. not always current when I need to review something.

4 years ago

Reply from Vivint

Thank you for your feedback Stephania. We appreciate your honesty about your experience with us. so far We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Lisa Zimmerman

They have been great. on top of every alarm triggering I have ever had. false alarms but very comforting to know how quickly they would respond in a real emergency!

4 years ago

Reply from Vivint

Thank you for your feedback Lisa! It is so good to know that you're enjoying your system and we appreciate you letting us know about your experience with us when your alarm has triggered. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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John C. Miller, Sr.

Good, it has lots of capability, however, the controller and the separate thermostat do not function together, and the A/C runs when heat is called for. The A/C is now disconnected at the exterior switch.

4 years ago

Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experiences. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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william Klein

Only 1 problem...you should have a tech person come once a year to change the batteries as it is extremely difficult for us over 75 to be safe on a ladder. $51 a month should have some perks.

4 years ago

Reply from Vivint

Thank you for your feedback William! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Dave Johnson

I have had a good experience with Vivint. I notice the cameras that I paid a lot of money for don't always pick up movement. I could have spent less money for a system that records more reliably and longer content.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Chris

Very nice and easy to deal with. Good response time when the alarm does go off. Even though we haven't had a real emergency I'm confident they'll be right there.

4 years ago

Reply from Vivint

Thank you for your feedback Chris! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Terry denton

Great service great response time. I have been a customer for years and they go above and beyond to help me save money and stay up to date with equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Terry! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Da rock

Not good, can't believe my visitor who has no password was able to resolved an alarm issue in my home. When I tried to report it one of your agents argued with me like I don't know what I'm saying, therefore he offered me a $5 reduction of my monthly bill to shut me up. Thinking that's what I'm looking for. I told him it's not about money, my family safety could not be bought with money, regardless of how much he offers. I've never seen anybody that argue with a customer like that especially about safety. That was one of the poorest customer service I've ever encountered.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Debbie

Vivint had changed systems and we were not notified our unit was no longer working, I was still being charged. I had to call to find out what was happening. Then I was informed I would have to pay for an upgrade. I argued it was not my fault for the upgrade! After a few calls i was able to get upgraded at no cost. The second problem with the up was Ii am now in a 5 year contract!!! My Spouse became disabled and we lost a household check. I asked a cu if I could cancel the service> I was told yes " for $ 1600.00" I didn't realize at that point I have been upgraded to a 5 year contract. The Rep was not that pleasant and really didn't care we really can't afford the service and has NOT USED the service for almost 2 years! I have a very expensive night light! !0stomer service Repb

4 years ago

Reply from Vivint

Thank you for your feedback Debbie. We appreciate your honesty about your experience with your system. We would love to look into this further. When you have a chance, please contact our chat team using this link:

Feb. 17th, 2020

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Gerard Palmer, AK

My experience with Vivint is truly a hit or miss. Getting everything installed years ago was fast and flawless. But getting things fixed always took time and it took 6 months for someone to finally fixed the equipment. Could definitely be better.

4 years ago

Reply from Vivint

Thank you for your feedback Gerard. We appreciate you honesty about your experiences with us, and we would love to look into your concerns further. When you have a chance, please contact our chat team using this link:

Feb. 17th, 2020

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Virginia Quincy, WA

Very good in serv' lance and the fast attention from the police, only thing I don't like is to have your service u ser a contract for many years My suggest is Can it be monthly?

4 years ago

Reply from Vivint

Thank you for your feedback Virgina. We appreciate you letting us know about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

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Jeff Mohamed Brentwood, CA

Everything started really well and was great for months. Once I called to stop service, they still kept charging me and kept telling me they stopped my service. I had to call several times and speak to different supervisors and was promised a refund for the time I kept getting charged after I stopped the service due to selling my house. Unfortunately, I took it as a loss and didnt have unlimited time to continue to pursue this issue.

4 years ago

Reply from Vivint

Thank you for your feedback Jeff. We appreciate your honesty about your experiences with us and would love to look into them further. When you have a chance, contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Nedra Las Vegas, NV

Vivint was on the spot when I had thieves break into my house. Because of my cameras and alarm the thieves were gone in 3 minutes. They didn't have time to take much.

4 years ago

Reply from Vivint

Thank you for your feedback Nedra! We are so glad to hear that your system was able to help in that burglary situation, and we value the opportunity that we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Mr. Cellophane

Absolutely horrible company. Cancellation is non-existen. Customer service only gives you the run-around and never actually helps you with your problem. They don't call the police if the alarm goes off. Instead, they call you and ask you 21 questions before even notifying law enforcement. I pay premiums and have to replace the batteries myself on the fire alarms. If you don't cancel your service at the 5 year mark and not one day later, you're automatically signed up for 5 more years without any opportunity of cancelling. Absolutely trash company. Go with your own camera and sensor setup, or buy local. This company is a joke.

4 years ago

Reply from Vivint

Thank you for your feedback Mr. Cellophane. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020