Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.
The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.
Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.
Vivint offers a comprehensive smart home solution, including a hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:
Vivint offers security systems that are professionally installed by a technician. This means that your sales rep will schedule a technician to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.
Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.
24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.
All Vivint equipment is under warranty for the first 120 days after installation and any needed service calls are at no charge. After 120 days, service calls are $49 and equipment is also warranted for 30 days after any service ticket.
A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.
Compatibility with these smart home products is especially helpful for improving energy efficiency in your home.
Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete smart home without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.
The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.
Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.
When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors.
By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.
If you don't want to install the camera(s) yourself, Vivint offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.
Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.
Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.
The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.
Customers can get Vivint service starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.
Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing on its website, so you will need to call Vivint's customer service reps to gather all pricing information.
Call our recommended rep over at Vivint below.
Vivint Frequently Asked Questions
What comes as standard equipment in Vivint home security packages?
Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline.
Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.
What is Vivint’s cancellation policy?
In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement.
Does Vivint require an installation or activation fee?
Vivint typically charges a $49 install fee. It does not charge an activation fee.
Does Vivint run a credit check?
Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.
How much does Vivint professional monitoring cost?
Vivint’s monthly monitoring service starts at $29.99 per month.
Do you own your Vivint home security equipment?
Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.
What devices can you use to access your Vivint cameras?
Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.
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Excellent service! We moved 3 times in one year and each time Vivint came out removed our old equipment to our new home!
Great system! Best alarm system I've used and their monitoring service is always on point. Vivint gives me and my family the added since of security!
I feel good that Vivint know I am one phone call away to see if I or my family are safe
Love the service, value of my money, the app, etc
Good! Simple to understand with many security and device settings options! Not the best on customer service and device issues after installed. They did not give my friend the referral credit as promised. A few sensors occasionally stop talking to the base from time to time, and the camera footage is slow to load most recent events sometimes. But overall we are happy with the system.
Both my husband and I have had Very positive experiences over the years with Vivent. Customer service, troubleshooting and professionalism, and
Camille St. Laurent
Very happy with years and years of service.
It's been working for us really well. We haven't had any issues so far. It's captures every single video for the most part.
Mostly good. When I have had a problem, it is usually resolved over the phone.
Vivint has been easy to work with and very reliable.
When my main board stop working they were here the next day and replaced it no charge and then checked the rest of the system.
Good company - the only issue Is the door bell video, it does not notify you when someone is there. You always have to reboot the system weekly for it to work properly.
Great service when ever I have needed assistance.
Every thing was good! The service the prompt service!
Controlling everything from my phone. I can set and unset my alarm from anywhere by using the Vivint mobile app.
Installed two years ago. Technicians are very knowledgeable and support is very good. Easy system to use.
Everything has been so easy to understand and everyone has been very helpful when answering any questions.
Very good customer service quality of exceptional customer service
Good service I have never not been called when the alarm goes off in my house.
very pleased with service and quality of equipment
Very Happy with the Extra Security. Have had a couple of 'False Alarms' that can be Very Startling ! 2:45AM Call from Vivint Operator saying 'Our Home had just been Broke Into'.. while Alarm Panel Showed Nothing ! (was No Break In !) Second ime was the 'Carbon Monoxide Detector' had been Triggered.. while Home Panel 'Showed Nothing' !
Great Company great customer service. Rates get lower the longer you are with the company I have been with them for over 15 years and they upgrade my system for free .
Great, easy to set and disarm if you set off by accident you have 30 seconds to turn off with no response from Vivint. Great customer service if you have questions about system very helpful.
Excellent customer service and friendly salespeople who don't try to oversell
Fast service and agents always very courteous and helpful.
Visit has been protecting my family for over six years. My wife and kids have never felt has secure as they do with Vivint.
Barbara H. Brown
Vivent installed my security system. They were very professional and informed of the procedure. My outdoor sign was destroyed and the customer service representative was very helpful and patient to assist me with getting the sign replaced.
Wonderful every aspect of customer service has been optimal.
James P Reedy
Good for many years. At alarms, they have been fast to reply.
Very Good with there response on calls and service
They are very responsive in accidental calls.
Good, so far, I have not had any problems because I have only had it for two months
Absolutely love their products and services.
Nothing but perfect. Great customer service and response when needed.
Good for the most part. We did have alarm set off by opening window, disarmed armed it. No panel call, no phone call and the thing we knew the police were knocking at our door. Service could not give us an explanation. Later we set duress alarm off by accident. Now we are out $50. We think that vivint should pay or give credit.
I have had a nice time with vivint new system with security doorbell camera
Great. Haven't had any problems. System works great sense it was upgraded
I've had Vivint for several years and find it to be very effective. I recently added a ping camera to my system. Customer service has always been helpful when needed.
Vivint is a good company. I hadn't had any major problems.my glass break sensor was too sensitive for a little while and we worked together and adjusted it. Recently I had a problem with my doorbell and camera after a storm. The technician came out and was very courteous and knowledgeable.
Very friendly and easy to get things done
Excellent. Customer service always prompt and solves any issues
Can't get the motion sensor to record events. Last record on this was June 23rd. One of the outside cameras by the garage last recording event was June 23rd
Excellent, alerts are prompt. Customer service has been excellent
Excellent service and professional in every aspect of the home monitoring business.
The technical people are very patient with me when I have a problem.
They’re doing a fine job. I’ve never had any trouble with them. I’ve recommended Vivint to a lot of friends.
It’s always up to date. I like the cameras and the doorbell cameras. I can see who is there.
The reason we went with Vivint is that they offered more features than the other service we had. They offered quality cameras and availability on out phone. It is even fu us, an elderly couple to understand. We have never had any issues with our Vivint system. Our interactions with the staff have been positive.
At first, I did have a problem, I wasn’t sure how everything was going to be covered, but after I explained everything, they took care of it. The equipment is made my humans so there will be failures, which I had with one piece of equipment. I do like the cameras in the front and the rear and also the app on the phone so I can keep an eye on things.
One December my alarm went off at 4 o’clock in the morning and I got a call from Vivint right away, telling me my window was broken. She stayed on the line with me and called my local sheriffs. A random bullet had shot through my window. I would never had known it had happened because it is high on the ceiling and hidden by a roman shade if it were not for the alarm.