Name: Vivint
Rating: 3.6

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Verified Customer

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Beth Brown

As a elderly couple, being asked Over the phone to help troubleshoot which necessitates climbing on a stepladder to reach sensors installed on the ceiling or up high is very hard as well as dangerous.

4 years ago

Reply from Vivint

Thanks for the feedback, Beth! We love to hear about your Vivint experiences! If you're experiencing any other issues, we'd like to help. Please call us at 18002165232.

Mar. 16th, 2020

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Verified Customer

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Dennis Pezanetti

good love that i can watch from another place and see insude my home and outside. But in time get more cameras fir 360 of my home front side and back.

4 years ago

Reply from Vivint

Thanks for the feedback, Dennis! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Justin

We've had a great experience with Vivint. It can sometimes be sensitive with branches and leaves and things like that but I'd rather it do that then not catch it at all.

4 years ago

Reply from Vivint

Thanks for the feedback, Justin! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Mark

My experience has been good. I haven't had to contact customer support for anything and, thankfully, have not had any attempted break ins or fires. The app is handy and like the features.

4 years ago

Reply from Vivint

Thanks for the feedback, Markl! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Debby Fritch, TX

I like the doorbell. In the past I've had to call and see if there is any upgrades on the equipment before I got any. I would like to be notified when there is an upgrade to the equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Debby! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Jack Tyler, TX

Its able to work from a smartphone from anywhere in the country. That has come in handy a couple times. They've always been very helpful, easy to understand and friendly.

4 years ago

Reply from Vivint

Thanks for the feedback, Jack! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Jessica

I was pleased with the coverage/security per dollar. We were able to have the entire home under some level of security for a great price that fit our budget.

4 years ago

Reply from Vivint

Thanks for the feedback, Jessica! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Maria

The best thing is the ease and the convenience. It is worth the price for the peace of mind. I've always had excellent feedback from them. I don't have any issues.

4 years ago

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Verified Customer

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Curtis

Easy to use and the cameras are good and the sensors are fairly basic but they work and respond they way they are supposed to. They've always bee responsive.

4 years ago

Reply from Vivint

Thank you for your feedback Curtis! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Bonnie Salt Lake City, UT

They've been very reliable. The salesperson was excellent and it made sense to me, which is what sold me on it. It works and they are responsive when there is trouble.

4 years ago

Reply from Vivint

Thank you for your feedback Bonnie! We are so glad to hear about your experiences with us and your Smart Home Pros. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Joan E. Walden

I have had very good response. They taught me how to make my minor repairs. Can't afford extra expenses. Recommend to everyone I know. My brother is California is looking

4 years ago

Reply from Vivint

Thank you for your feedback Joan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 844-241-3243 to get your referral code that can lead to some great perks.

Mar. 4th, 2020

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Verified Customer

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Clyde Simms

I love it! System is easy to use, reliable, and gives us a sense of security that we did not have before. I have received positive comments from family and friends.

4 years ago

Reply from Vivint

Thank you, Clyde, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, give us a call at 844-241-3243.

Mar. 5th, 2020

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Verified Customer

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Joanne

I have always had positive experiences. They have come to replace old detectors. I needed to have some new Vivint signs sent to me and they were in a very short time.

4 years ago

Reply from Vivint

Thank you, Joanne, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Larry M

I have not had an emergency that required their intervention, but they are really good about helping with any issue that might arise concerning your security system.

4 years ago

Reply from Vivint

Thank you, Larry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Odelle Childress, TX

Anytime I have any questions or any issues its immediately responded to and takin care of. No issues with the equipment at all. The camera's are very clear.

4 years ago

Reply from Vivint

Thank you, Odelle, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Francese Moses Lake, WA

Anytime there's any kind of what they might consider to be a breach there's always immediate contact. They are always there and they're courteous and helpful.

4 years ago

Reply from Vivint

Thank you, Francese, for your feedback! It is so good to know that you're enjoying your system and our support service. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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T

About 2 years ago we were at best buy and they were having a promotion so we got it. Through the security cameras we can see what's going on at our summer house when we're at our main house.

4 years ago

Reply from Vivint

Thank you, T, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Dale

I have some problems with them. A lot of times when I had just a regular question I couldn't get anyone to answer the phone. I've had problems with it and couldn't get someone to come out and check it for me and they never came out during the year anything to update it or anything.

4 years ago

Reply from Vivint

Thank you for your feedback Dale. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Victor

The price is quite high and they will not let you add more equipment unless you pay for it upfront. The product is expensive but it works very well. They are always available. When the alarm goes off they will call.

4 years ago

Reply from Vivint

Thank you for your feedback Victor! We appreciate you letting us know about your experience with us so far. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Denzil

It's easy to use and everything is kind of self explanatory. They are easy to work with and usually answer all questions and get back to you in a timely fashion.

4 years ago

Reply from Vivint

Thank you for your feedback Denzil! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Michael

The equipment is doing everything that they said it would do. I'm waiting for someone to call me back because I had issues with payment and how much they're charging me. They're not good at calling back and making sure that the customer is satisfied and taken care of. I suggest that vivint reaches out to the customers when customers have issues and resolve them in a timely manner.

4 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with us and would love to look into your billing concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Alvin

Good value and trustworthy. Easy to use, thought they could consolidate it and make the equipment a little more pleasing to the eye. When I call, they respond in a timely manner.

4 years ago

Reply from Vivint

Thank you for your feedback Alvin! We are so glad to hear about your experiences with us and how you appreciate the aesthetic of your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Delores

Vivint is reliable and I like it. I have the bill automatically taken from my checking account and they always bill me for a couple of dollars here and there and I didn't notice until I checked my banking account.

4 years ago

Reply from Vivint

Thank you for your feedback Delores! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 5th, 2020

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Jim Tennyson

When I had Vivint was very pleased but when I called for help they told me there was no local service in Columbus. I would have still been with Vivint if there was service here and a local phone I could call for help. The people in the corporate office don't seem to know anything.

4 years ago

Reply from Vivint

Thank you for your feedback Jim. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Michael

In the beginning it was great. Now I can't get someone to come fix my problems with my door locks or any other issues. Plus I got charged for a new door lock that they sent me and I had acl replacement told the guy when he called and they still charged me a ton for a new lock when the old one was defective.

4 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Sheila

Customer service is available 24/7 to answer your questions. The equipment is easy to understand and use. I like having the ability to lock and secure my home from my mobile.

4 years ago

Reply from Vivint

Thank you for your feedback Sheila! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Debbie

I like the equipment and the cameras but I think that it should maybe record for longer than thirty seconds on the driveway camera and the front door camera.

4 years ago

Reply from Vivint

Thank you for your feedback Debbie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Tony

They need to get more people working for them because it takes a little while to come and fix what it wrong. When you call, they can solve stuff over the telephone and do a good job.

4 years ago

Reply from Vivint

Thank you for your feedback Tony! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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William

Law enforcement told me Vivint was good. I like the price and the technology because it gives me peace of mind. The people are friendly, courteous and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback William! We are so glad to hear about your experiences with us and how your system gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Ronald

Vivint is a good company but I have problems with their equipment. The wifi goes off a lot because of the cold weather and we don't hear from them. The people are okay and it is cheaper than the other company we had before.

4 years ago

Reply from Vivint

Thank you for your feedback Ronald. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Luke

The people I bought my house from recommended them. They've been good. It's always been pretty fast resolving issues and I like being able to control it from my phone.

4 years ago

Reply from Vivint

Thank you for your feedback Luke! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Chase Bennett

I have used Vivint for more than 8 years in my home and businesses. I currently have 5 systems, and the service and customer care has always been top notch.

4 years ago

Reply from Vivint

Thank you, Chase, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Wes

Very pleased. Wanted reliable survielance cameras that could provide event history and used mobile apps. Vivint exceeded expectations. The doorbell camera is exceptional.

4 years ago

Reply from Vivint

Thank you, Wes, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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A. Denver, CO

I'm very pleased with the equipment but I have to reboot it periodically without any notice. Customer service is excellent. Everyone is extremely polite on the phone informative and solved my problems right away.

4 years ago

Reply from Vivint

Thank you, Name, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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anonymous Cypress, TX

It's been quite fast in responding when the alarms set off. I started having problems with some of the sensors and reported it. They said I needed to replace the batteries but it continued to have problems.'

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about any issues with the system further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Rudolph Magna, UT

When I wanted to update customer service talked to me and upgraded the alarm system itself. I haven't had any issues with the equipment and I've had them at least 10 years.

4 years ago

Reply from Vivint

Thank you, Rudolph, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Craig Fairbanks, AK

It's convenient to monitor your home online. Any calls or concerns that I've had or any questions regarding the system they've always been real helpful. The equipment they use doesn't seem to break down or have any problems.

4 years ago

Reply from Vivint

Thank you, Craig, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Nancy

I like that you can access it all by mobile. The equipment is pretty wonderful but not totally perfect. I kind of hope that they would offer a bit of a loyalty discount, it's a little bit pricey.'

4 years ago

Reply from Vivint

Thank you, Nancy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Kazeem

Very good customer service and the product is good. Anytime anybody moves in front of my house, I get video shots in clips on my phone I think that's a big experience so far It's a very good security measure.'

4 years ago

Reply from Vivint

Thank you, Kazeem, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Joshua

I love it so much. I worked there for two years and I loved the company and the products so I continues having the service after I no longer worked there.

4 years ago

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Michael Magnolia, DE

Easy to operate. Quality is okay. System is a little slow. I would like them to make so upgrades to the speed. Customer service is very good. They respond to my needs in a timely fashion.

4 years ago

Reply from Vivint

Thanks for the feedback, Michael! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Patricia Fort Lauderdale, FL

I like the product. I like the features. The alarm and the cameras are very reliable. The keep up with the state of art equipment. They address the problem when you call.

4 years ago

Reply from Vivint

Thank you for your feedback Patricia! It is so good to know that you're enjoying your system. For a chance at some great perks, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Jacquelynn

It works great. It never breaks and I never have problems. It is easy and I like that. The people who work for Vivint and very courteous and friendly.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Jacquelynn! We are so glad to hear that you're enjoying your system and have been referring it to friends. When you have a chance, reach out to our chat team to get your referral code using this link:
It can lead to some really great perks for both you and the person you refer!

Feb. 15th, 2020

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Karl Grove Hill, AL

Makes me feel secure being able to deal with my mobile phone. It's excellent, I get service out of it. They are very good and you can troubleshoot over the phone of they will send someone out.

4 years ago

Reply from Vivint

Thank you for your feedback Karl! We are so glad to hear that your system is giving you peace of mind. When you have the chance, contact our chat team to get your referral code. It can lead to some really great perks and you can reach them using this link:

Feb. 15th, 2020

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Sandra

I like the immediate contract. They're always helpful. I would like for the security system to also be activated when someone is in the house, it's only when we leave home.

4 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear that you're enjoying your system. We do have a way to arm the system when you are at home, called "Stay" mode, which extends the protection of your system to when you are home and moving throughout your house. If you have further questions about this mode, or your system in general, feel free to contact our 24/7 chat team using this link:

Feb. 15th, 2020

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Daniel

Had a couple of hardware issues and some miscommunications with the customer service team. I like the technology and that is picks on my phone basically anywhere.

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We appreciate you letting us know about your experiences with us, and value the opportunity to protect your home and family. When you have a chance, reach out to our chat team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 15th, 2020

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Wade

It's the newest and best stuff and was the only one available in my area. I like the home automation. I can't understand the people in customer support most of the time.

4 years ago

Reply from Vivint

Thank you for your feedback Wade! We are so glad to hear that you're enjoying your system and appreciate hearing about your experiences with customer support. When you have a chance, reach out to our 24/7 chat support team to get your referral code using this link:

Feb. 15th, 2020

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Laura Lawhon

For me it does keep my house with security when I am at home or when I am not home. But sometimes I have problems with it when it's on the blink for some reason. And when I call your office for help I just get the run around. Or get someone that doesn't talk good language.

4 years ago

Reply from Vivint

Thank you for your feedback Laura. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

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Robert

There is miscommunication in what your options are when you move depending on which customer rep you get. But otherwise the system is great the tech is good

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code, that can lead to some great perks. using this link:

Feb. 4th, 2020

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Ken

For the most part it has been OK. Issues with older equipment were not identified by Vivint it was left up to me to report issues and then be put through the run around before they were rectified."

4 years ago

Reply from Vivint

Thank you for your feedback Ken! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020