Name: Vivint
Rating: 3.4

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Verified Customer

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Nicolas Avila Adelanto, CA

We are having to restart our doorbell camera and panel often because it "Loses Signal", many of those times we have to restart our home brakers. Only reason I gave any star at all is because the home security alarm always seems to be on point.

2 years ago

Reply from Vivint

Nicolas, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Sandra C Lee Forsyth, GA

I have been pleased with the service. The only concern that I have is that I cannot cut off the green light and it is disturbing at night.

2 years ago

Reply from Vivint

This is great feedback, Sandra! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Jim Vaughan Ogden, UT

I know who is around even when I’m not. Gives my wife a secure feeling when I’m not home. Good great all around peace of mind.

2 years ago

Reply from Vivint

This is great feedback, Jim! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Desiree Weslaco, TX

The resolution on my cameras is low despite high speed internet. The sensor on one of my doors always stops and beeps. I have multiple false triggers/detections. One night, my front door sensor kept going off every minute for an hour. It was terrible.

2 years ago

Reply from Vivint

Desiree, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Fernando Laredo, TX

Very good just prices are too high and I been wanting to get outdoor cameras but can’t afford my bill to go up even more.

2 years ago

Reply from Vivint

This is great feedback, Fernado! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Y Jackson, MS

I enjoy the notifications alerts but I’m wondering why it don’t always show the recoding when a package is delivered

2 years ago

Reply from Vivint

This is great feedback, Y! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Steve Purdy Kaysville, UT

Everything works just fine. We don't use the security phase at this time because we don't need it. Only wish we would have gotten a lock for the front door.

2 years ago

Reply from Vivint

This is great feedback, Steve! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Derrick Richards Irmo, SC

My family and I are really enjoying our Vivint. Right now it's off line so it's not working correctly. We would also like to add camera to the back of the house

2 years ago

Reply from Vivint

This is great feedback, Derrick! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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[email protected] Tomball, TX

The alarm system is good but I took off the cameras in the house and outside due to bad app. It would never load or would take longer then 5 to 10 minutes to load and then it would freeze or it would just go black.

2 years ago

Reply from Vivint

Judy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Robert Jimenez Kerrick, TX

We have had trouble with our equipment a few days after it was installed. We call almost every month with one thing or another. Our camera is down at the moment due to that when we arm the house to leave it goes to to armed stay

2 years ago

Reply from Vivint

Robert, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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joel davis Tunkhannock, PA

Video takes too long to show live feed even in the house, on the highest sensitivity setting people walk past undetected, dependent on internet, dependent on outlet power, camera cuts off randomly, main issues are with cameras, but that was your only selling point. Great customer service, just find better equipment. Getting your service was a mistake. A car drove onto my front lawn directly in front of a camera and it didn't even notice. I'm dropping the service and selling or disassembling all equipment once it's paid off.

2 years ago

Reply from Vivint

Joel, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Cameron Dodd La Vergne, TN

I don’t like that when there is a weather alert and I clear it on my hub it constantly keeps popping up and I end up listening to constant beeping throughout my house.. I like feeling protected not annoyed

2 years ago

Reply from Vivint

Cameron, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Gary Girard Bellevue, NE

When I had my system installed, I was told the garage door would work with the Vivint technology. Turns out it did not and the tech did not tell toward the end of the install. I was very disappointed.

2 years ago

Reply from Vivint

Gary, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Elaine Buffalo, NY

I do not like the fact that your installer used ADT equipment. When I was promised new equipment. And when I called to report it wasn't working they said they could not repair it because it was ADT equipment. And that I would have to purchase it.

2 years ago

Reply from Vivint

Elaine, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Alfonso Diaz Springdale, AR

Few month ago somebody broke into my car and stole my stuff and the cameras didn't detected anything, few weeks ago some guy's been lingering in my yard looking into my cars and nothing again, thanks to my neighbors they didn't steal anything bah I'm wasting my money.

2 years ago

Reply from Vivint

Alfonso, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Carmen Garland Saint Louis, MO

I like that I can see my home while being away from home, I don't like the fact it be freezing up ALOT also it notify me after the the delivery person has already left.

2 years ago

Reply from Vivint

This is great feedback, Carmen! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Jesse Claremore, OK

Slow app, takes forever for the live feed to pop up, doesn't always record events like its supposed to with people being outside. My front door camera goes off every 7-10 minutes between 3-7 pm, sending a notification to my phone saying someone's outside and there's no one there. You can barely hear anyone talk through the app to the cameras. Bad camera quality, the outside whistle is distorted even though we've had the system for a year.

2 years ago

Reply from Vivint

Jesse, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Katlin Music Indianapolis, IN

The product and service are fine, but the salesman misspoke about the contract terms and length. I'm told I can cancel without paying 5 years of the contract. I feel stuck and deceived.

2 years ago

Reply from Vivint

Katlin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jill Chaney Denham Springs, LA

I like the door alarms but the doorbell camera been having a major problem with it. Always going off rings inside rebooted it tons and just had to take it down. So disappointed

2 years ago

Reply from Vivint

Jill, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Evan Barish Mooresville, NC

Pretty good, system works seems to be good quality. Not sure about the marketing walking through neighborhoods no matter what time but definitely a good deal for the price.

2 years ago

Reply from Vivint

This is great feedback, Evan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Gloria Williams Fresno, TX

Sometimes it doesn't work and it doesnt catch everything like one day some threw paint on one of the cars all it said was movement didnt catch the image

2 years ago

Reply from Vivint

This is great feedback, Gloria! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Daniel Gibson Apple Valley, CA

Sales person sold me an alarm system by telling me I already has sensors installed, installer said I had no sensors. The only thing the Vivint system was hooked up to, was three motion detectors that my house already had. Anytime I tried to arm the alarm, it would count down 60sec and then unarm itself. I ended up paying $41/month for 4months for nothing. Then when I went to cancel my account I was told that it's Vivints policy to charge you for an additional 30 days from the day you want to cancel, which is the worst policy I've ever heard.

2 years ago

Reply from Vivint

Thank you for your feedback Daniel. We appreciate your honesty about your experience with  your cancellation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Raymond Whittier, CA

I like the fact that I can look at the camera system with my mobile phone, however, I do not like the long load up time, the moment missing when someone come to the door or leaves the house.

2 years ago

Reply from Vivint

Thank you for your feedback Raymond. We appreciate your honesty about your experience with  the loading delay and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Brandon Kingsland, GA

Awesome experience, quick and nice looking install. Doorbell and exterior cameras pick up anything or anyone who gets close.

2 years ago

Reply from Vivint

Thank you for your feedback  Brandon! We are so glad to hear about your experience with your installation and how you're loving your system.

May. 3rd, 2021

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Jessica Posecai-Flores Pearl River, LA

I like the ease of controlling the alarm from away. I am worried about the quality of the cameras. They are not as clear as they were advertised to us.

2 years ago

Reply from Vivint

Thank you for your feedback Jessica. We appreciate your honesty about your experience with  your camera quality and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Reginald Hughes Middleburg, FL

I like how the equipment works. Every thing has worked as advertised. The technician who came out was professional and courteous.

2 years ago

Reply from Vivint

Thank you for your feedback  Reginald! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Myrna Rohde Hockley, TX

Everything has been good just wish that the cameras would pick up more motion, our neighbors have cameras that pick up every kind of movement and records it.

2 years ago

Reply from Vivint

Thank you for your feedback Myrna. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Diane Grady Boise, ID

Much more responsive than previous company; more cameras; easier to access the panel; Only problem is the app on my phone

2 years ago

Reply from Vivint

Thank you for your feedback  Diane! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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denise moskun McKeesport, PA

equipment faulty, sensor had to be replaced within months of installment, equipment placed with USED batteries which have also needed replaced within months of installment. Also, mobile app does not always work properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Denise. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Jayne Salt Lake City, UT

Everytime they sell out to another company, the price goes up and the level of service goes down. As someone who has been a loyal customer for over 12 years, I find it offensive that they no longer have any kind of customer loyalty offerings.

3 years ago

Reply from Vivint

Thank you for your feedback , Jayne We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Jeanette Stevens

The seller lied to me, when he signed me up. He told me that I can cancel anytime as long I turn in the equipment.. He said people didn't want to be in contract, he had lied to my face and denied it he said it.. I told him that I didn't want to be in a contract.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Jeanette. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Lauren Eason Louisville, KY

I feel secure in and out of my home with the system. When the alarm is triggered, they are quick to respond. I love the control the app provides.

3 years ago

Reply from Vivint

Thank you for your feedback, Lauren! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Anonymous Bakersfield, CA

Whenever there's been a problem, the people have been very patient to work with me and fix the problem. My feedback for them is to quit changing the price.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with  your pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Iob Missouri City, TX

Whenever there is a problem, they call immediately. If I have a question, they answer it. I do have a problem with the battery. It is low every two months.

3 years ago

Reply from Vivint

Thank you for your feedback , Lob. We appreciate your honesty about your experience with your batteries  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Carrie Newport News, VA

I’m satisfied. It is always there for me. They lady was very patient and helped me walk through it and got it running like it is supposed to.

3 years ago

Reply from Vivint

Thank you for your feedback, Carrie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Guadalupe Galena Park, TX

I wish it wasn’t so expensive but I think it is a real good system and I am very satisfied with it. I travel and I feel my home is secure.

3 years ago

Reply from Vivint

Thank you for your feedback, Guadalupe! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Morgan Kalamazoo, MI

I’ve had some sensors go bad but I always have my issues resolved. I love the app integration and that I got it in a deal on Black Friday.

3 years ago

Reply from Vivint

Thank you for your feedback, Morgan! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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William Camp Wood, TX

Vivint fit my style for what I was looking for. Any issues are taken care of in a timely manner. They get back to me quickly.

3 years ago

Reply from Vivint

Thank you for your feedback , William! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Nancy Lancaster, CA

Customer service is great. If you have a problem you just call them and they help. I really like that I can use all of it on my cellphone.

3 years ago

Reply from Vivint

Thank you for your feedback, Nancy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Vanessa Weslaco, TX

I really like the 2way talk. There are times it glitches too much and then i have to close the app and reopen. I was promised 6months no payments and that didn't happen.

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with the app and how you're loving your system. If you need assistance further, please reach out at 1-800-216-5232.

Mar. 11th, 2021

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Scott Ford Evansville, IN

Our experience is been great. Timely calls if alarm goes off. Great customer service over the call. Very helpful with any questions or concerns we may have.

3 years ago

Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience with your customer service and how you're loving your system.

Mar. 11th, 2021

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Liz Santiago Indio, CA

My family and i love the app. Panel easy to use notified us when windows are open . I love the notifications and reminders

3 years ago

Reply from Vivint

Thank you for your feedback, Liz! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Elisha Cedar Rapids, IA

Our doorbell rings, even when no one at the front door, causing our monitor to flash on and of. This happens multiple times a day, but like clock work every day around 6pm. It’s frustrating and annoying.

3 years ago

Reply from Vivint

Thank you for your feedback, Elisha. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Francine Wuebker Vandalia, OH

I feel Very Safe and Protected each time I set my alarm. It is easy to use.I am (80’ years old and am very comfortable using it.

3 years ago

Reply from Vivint

Thank you for your feedback, Francine! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Tony Gutierrez Converse, TX

great system...the only thing i wish is adding equipment to your existing account to have one equipment bill because the monitoring bill is added to your existing bill

3 years ago

Reply from Vivint

Thank you for your feedback, Tony. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Anhie Douglas, WY

If we've had issues with equipment we've always had a great response to the issue...the last tech that was here was above and beyond!

3 years ago

Reply from Vivint

Thank you for your feedback, Anhie! We are so glad to hear about your experience with your equipment and tech and how you're loving your system.

Mar. 11th, 2021

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Daniel Ewald Louisville, KY

when I have ever needed any help with anything such as new batteries or if I have questions Vivint has always helped me.

3 years ago

Reply from Vivint

Thank you for your feedback, Daniel! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Rebecca Midland, TX

The best part about Vivint is their customer service and reliability. I'm able to call them and they give an answer to my problem. It always works for me.

3 years ago

Reply from Vivint

Thank you for your feedback, Rebecca! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Steve Oklahoma City, OK

I chose Vivint because of the price. They are fast and friendly, and the system is easy to use. I have had no problems so far.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Angela Clarksville, TN

I like that I can use it on my phone. The product is good because it was easier for me to really understand and work it.

3 years ago

Reply from Vivint

Thank you for your feedback, Angela! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021