Name: Vivint
Rating: 3.5

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Verified Customer

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Yakki Saint Paul, MN

Customer service....If I have a problem with my security equipment a call to Vivint gets it taken care of with one call.

3 years ago

Reply from Vivint

Thank you for your feedback, Yakki! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Maynard Wratchford Odenton, MD

Panels working well.Monthly electric bill has decreased. Small problem with doorbell camera at first but problem solved.

3 years ago

Reply from Vivint

Thank you for your feedback, Maynard! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Anonymous Oxon Hill, MD

You can see when somebody comes to your door and what is going on outside. I like it. If there is a problem, they can usually resolve it.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anna Brownfield, TX

The only problem I’ve had is getting a service technician to show up on the day he said he would. I had some trouble with one of the sensors and they replaced it twice.

3 years ago

Reply from Vivint

Thank you for your feedback, Anna . We appreciate your honesty about your experience with your technician  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Kimberly Saint Augustine, FL

My cameras don’t catch everything. I miss a lot so there should be some improvements. If there is an incident, they are responsive. I thank them for the service.

3 years ago

Reply from Vivint

Thank you for your feedback, Kimberly . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Anonymous Fort Washington, MD

I have the privilege of seeing who’s at the door before I get there. There have been a few occasions where the camera goes off but it comes back on.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Valerie Houston, TX

Vivint has all the features I was looking for. It is a little expensive but easy to use. The best thing is the integration with my mobile devices.

3 years ago

Reply from Vivint

Thank you for your feedback, Valerie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Erica Arlington, TX

Their products are well built, well maintained and well monitored. Customer service is good at communicating. They are effective and informative.

3 years ago

Reply from Vivint

Thank you for your feedback, Erica! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Terri Fayetteville, AR

Never had another security system but everything seems to be working fine. I find it easy to use. I feel my house safe and protected.

3 years ago

Reply from Vivint

Thank you for your feedback , Terri! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Anonymous Port Orchard, WA

Their security system is relatively easy. It would be nice if they streamlined their customer service approach. I think their responsiveness is a little delayed.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Anonymous Portsmouth, VA

I like being able to lock and unlock my door from a remote area but I don’t know if they are truly monitoring me. They say they are but I don’t know. Customer service is nice but I am not able to get what I need from them. They were not able to do it.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Janie Antioch, TN

Worked out very well. Makes me feel secure. If anyone tries to break in, it will go off. Batteries don’t last very long. I am constantly replacing them.

3 years ago

Reply from Vivint

Thank you for your feedback, Janie ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Louise Almo, KY

I go to sleep at night knowing nobody is going to come in the door without warning. I don’t know what size battery the door sensor needs.

3 years ago

Reply from Vivint

Thank you for your feedback, Louise! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anonymous

Every time I call customer service, they answer me right away. It is very convenient and they are very polite. I can leave the house and not worry.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anonymous Harrisburg, AR

Our daughter had it and really liked it. The mobile app is good. It is all current and easy to upgrade. They are quick to respond.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anonymous

I’ve had other people come by but Vivint seemed to be more professional and honest. I don’t worry much about the house. It is good that they answer right away.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Gary Sweetwater, TX

Keep up the good work. The system has been working like it is supposed to since we added the second system. The camera does a good job.

3 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Robert San Antonio, TX

Great customer service that shows up on time and doesn’t lie. They do a good job and clean up after their mess. I haven’t seen anything better.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anonymous

The contract length is too long. The five years are way too long and should be lowered to three or something. I usually would go on to my laptop and view security cameras and the doorbell and they took that away and now I can't get in there to view alarms. I don't have a phone that can use apps so now I can't see my cameras.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Anneliesia Gonzales Jacksonville, NC

Customer service is great. All though I am having issues with some products. Car guard is no longer working after being taken out by dealership for oil change. Camera quality is not the greatest

3 years ago

Reply from Vivint

Thank you for your feedback , Anneliesia. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Kim Butler Harvey, LA

I am a little disappointed with the system. I would like to record live video when I need to. Also, the recorded clips cut off in less then a minute, therefore, causing disruptions in clips of vital incidents.

3 years ago

Reply from Vivint

Thank you for your feedback, Kim . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Terri Naney Little Rock, AR

I have only had a couple of instances where I have had to contact them. Things were immediately addressed satisfactorily.

3 years ago

Reply from Vivint

Thank you for your feedback, Terri! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Brandy Nalbone Fayetteville, NC

Positive experience - when the alarm has been triggered we receive a phone call right away from Vivint to check in with us.

3 years ago

Reply from Vivint

Thank you for your feedback, Brandy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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M. Flores Lubbock, TX

I still have issues with our sensors anytime we lose power. I‚Äôve made multiple calls that never seem to completely resolve it. If we lose power the process starts all over again having issues with rebooting and sensors.

3 years ago

Reply from Vivint

Thank you for your feedback, Flores . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Beena Kazi Orange, CA

I really like the company and the setup and the products. But the customer service department is really difficult to work with and I haven‚Äôt been satisfied with their troubleshooting and problem solving.

3 years ago

Reply from Vivint

Thank you for your feedback , Beena. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Greg Sun Valley, NV

The alerts on camera have a big delay, when a body is outside to send notification. The motion sensor inside never has worked. My 30 lb dog sets it off.

3 years ago

Reply from Vivint

Thank you for your feedback, Greg. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Jeff Jerome Parker, CO

My system works ok overall. The cameras are good quality. The lock doesn't trigger correctly and its a pain to do updates. Usually the device needs to be manually reset after every update. It's stopped recognizing my phone too so every time I open the app I get and email and the app won't notify my phone any more.

3 years ago

Reply from Vivint

Thank you for your feedback, Jeff . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Eduardo Glendora, CA

We had a tech come out and he said that our patio door sensor is too far from the panel and requires a booster which was never delivered. Apparently tech-related issues are not a priority for Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback, Eduardo . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Cameron Stribling Bossier City, LA

Unremarkable, after the sales representative was done helping us we haven't been impressed with customer service, starting with the installation technician. He left two large holes in our walls and filled out my customer satisfaction survey in my place.

3 years ago

Reply from Vivint

Thank you for your feedback, Cameron . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Gina Williams Cypress, TX

The original "glass breaker" mounted in the living room was defected and I had to fight to get it replaced free of charge. For the equipment that I am still paying $2400, and had to fight to get a defective part replaced.

3 years ago

Reply from Vivint

Thank you for your feedback, Gina . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Jalisha Brown Meridian, MS

It has been great. We had Vivint at our old home and we have it at our new home! The prices for equipment are a bit expensive.

3 years ago

Reply from Vivint

Thank you for your feedback, Jalisha! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Monique Lumpkin San Bernardino, CA

I do like the doorbell camera. Unfortunately it did not record some activity that I was watching real time. But, overall I am well pleased with the service.

3 years ago

Reply from Vivint

Thank you for your feedback, Monique. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Robert Memphis, TN

My cable and internet has been offline for 4 days now due to weather and I'm unable to view the cameras when I get an alert. When I do have internet everything is good.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Yvette G. Flores Berkeley, CA

I like the cameras, the vigilance. we feel safer. I can see what is going on in my home regardless of where I am physically.

3 years ago

Reply from Vivint

Thank you for your feedback , Yvette! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Joe Cortez Boerne, TX

I like the sales rep. Jordan L., he has done an excellent job making everything is ok. I like the quick response to any issues I have.

3 years ago

Reply from Vivint

Thank you for your feedback , Joe. We appreciate your honesty about your experience with Jordan and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Chance Disney Idaho Falls, ID

The product is easy to use and the staff has been friendly. Batteries replaced so far are easy to do and require little effort.

3 years ago

Reply from Vivint

Thank you for your feedback, Chance! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Rebecca and Don Janes Temple, TX

360 degree camera coverage doesn't cover 360 degrees; notified that someone was in back yard, but not shown on video playback; wife doesn't care for thermostat

3 years ago

Reply from Vivint

Thank you for your feedback, Rebecca. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Louis Bararata Houston, TX

Positive experience so far. The people have been good to work with; friendly, respectful.Hoping my investment in Vivint will be worth it as time goes on.

3 years ago

Reply from Vivint

Thank you for your feedback, Louis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Belinda Waldrop Shawnee, OK

They're horrible beyond words with customer service , they're never there when you need them, they're by no means reliable, there equipment and phone app both have more bugs in them than " JOES APT"!! And I'm stuck for 4 more years with an unreliable at best home protection system and 24 hr my left ear surveillance. In summation I WOULD NEVER RECOMMEND VIVINT SMART HOME.

3 years ago

Reply from Vivint

Thank you for your feedback, Belinda . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Corey Peerson Monticello, FL

I like how the system alerts you. I think that the monthly fee is to high. When I got it I had a job... now I don't . I am now having to file for disability and can't work. I was told by my salesmen that I could cancel at any time. He lied.

3 years ago

Reply from Vivint

Thank you for your feedback, Corey . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Mark Abella Virginia Beach, VA

It‚Äôs okay but very Expensive, if the company can lower their service to $20 a month like other companies with the same features then it would be competitive

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Shirley Easley Springdale, AR

So far I am happy with the system. Only issue has been the sensor for fire alarm fell off the wall. I hope it doesn‚Äôt happen again.

3 years ago

Reply from Vivint

Thank you for your feedback, Shirley! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Kelli Howell Jacksonville, FL

I love the app on my phone. I can be out shopping and see if the alarm is set. I can talk to people on my ring doorbell. It's truly amazing.

3 years ago

Reply from Vivint

Thank you for your feedback , Kelli! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Fitzroy

Customer service is quite courteous, fun, and appreciative. Everything works well except I need a serviceman to come out and check it out. Every now and then an alarm goes off when it shouldn't.

3 years ago

Reply from Vivint

Thank you for your feedback, Fitzroy . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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John Upper Marlboro, MD

The system is pretty good and easy to use. It's got a lot of good features with the doors connected with the smoke alarms and everything, so it's pretty good yeah.

3 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Anonymous Henderson, NV

What's the best thing about Vivint? I feel secure and safe. The last technician that came out here was so friendly and helpful.

3 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Keith Reeves Swarthmore, PA

I like everything about my Vivint system: the remarkable ease of using the system itself; its quality; Vivint's extraordinary customer service.

3 years ago

Reply from Vivint

Thank you for your feedback  Keith! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Shawn Uvalde, TX

Terrible. Salesman lied about contract length. Customer is absolutely terrible. BUYER BEWARE! They will sell you the equipment and when you sign up for the service, they will tell you that the contract length will depend on how long it takes you to pay off the equipment. 5 years for the equipment at 0% which isn't bad but what they don't tell you is that even of you pay off the equipment, they will charge you for however long is left on the 5 years. I would highly recommend simply safe.

3 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback  Shawn. We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Sherry Muscoda, WI

It's ok, I wish they'd stop in and do the battery changing for me, I could get by w/ just webcams vs paying a monthly fee

3 years ago

Reply from Vivint

Thank you for your feedback  Sherry. We appreciate your honesty about your experience with  your battery changes and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Tonia Harrison Jarratt, VA

Hasn‚Äôt been pleasant . Vivint customer service never follow through on anything they say. There are a lot of times you can‚Äôt pull up camera when needed or it doesn‚Äôt show what it should be visual. Not trustworthy

3 years ago

Reply from Vivint

Thank you for your feedback  Tonia. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021