Name: Vivint
Rating: 3.5

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Verified Customer

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Mike Hempfling Spring, TX

The front door look has always said that it is not locked when it is locked. I followed he directions on the web site and the lock will not reset even after changing batteries.

3 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Yeni Gonzalez Spring, TX

Fantastic and easy to use. Also, lots of bang for your buck. I got 2 cameras for the same price I was paying with a competitor and no surveillance.

3 years ago

Reply from Vivint

Thank you for your feedback, Yeni! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Claire Pope Manvel, TX

Contracts are too long, quality of keypads are not up to par, no upgrades to what has already been installed other than the door camera, never got my DVR that was promised to host recordings, etc...

3 years ago

Reply from Vivint

Thank you for your feedback, Claire. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Alfredo valdes Edinburg, TX

My system hasn't worked in 2 months, and when I call customer service they keep in blaming it in my internet, I asked for a tech to come over and twice they have said they will send someone and they never did I'm about to cancel... system still dosent work

3 years ago

Reply from Vivint

Thank you for your feedback, Alfredo. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Juan Tooele, UT

My experience has been not great not bad they help answer questions i have when i call in but i don't know if it's the system or my phone company that it takes to long to load the video clips

3 years ago

Reply from Vivint

Thank you for your feedback , your services. We appreciate your honesty about your experience with your video clips and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Jacob Syracuse, UT

Unreliable equipment. I am always having to reset the equipment. Like the front control panel or the thermostat sensors. I spent 3 hours on the phone one night figuring out why my upstairs wouldn't cool down. It's annoying that if it isn't connected or installed correctly you can't have accurate temperature in your home. The away feature is annoying too. By the time it senses you are home it takes 4 plus hours for your house to reach the temperature you want. If it wasn't on this system it would take 30 minutes if that

3 years ago

Reply from Vivint

Thank you for your feedback , Jacob. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tim Olmsted Falls, OH

I'm very happy with Vivint! I can check my home from work or anywhere! It alerts me and I feel safe! I also like the sign!

3 years ago

Reply from Vivint

Thank you for your feedback, Tim! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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SAMUEL J ROBINSON SR Chicago, IL

I love my system, it does everything I expected it to do and more. I can see who is at my door and what is being delivered.

3 years ago

Reply from Vivint

Thank you for your feedback, Samuel! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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PATRICIA GRAHAM Florissant, MO

NOT HAPPY AT ALL - THE REASON THAT I WENT WITH VIVINT THEY DISCONTINUED AFTER 6 MONTHS - I USED TO BE ABLE TO ARM, DISARM AND SEE WHO HAD BEEN AT THE DOOR FROM MY COMPUTER - NOW YOU NEED A SMART PHONE TO DO THESE THINGS WHICH I DO NOT HAVE - WOULD SWITCH IF I COULD BUT I AM LOCKED INTO A CONTRACT

3 years ago

Reply from Vivint

Thank you for your feedback, Patricia. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Curtis Rathbun Salina, KS

from the start not good...from day one to order to actual installing of equipment...customer service is horrible...paying $42.00 a month for equipment wasn't planned as my equipment was suppose to work...now stuck with payment for 5 years

3 years ago

Reply from Vivint

Thank you for your feedback , Curtis. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Carlen Rhone Oklahoma City, OK

it has been okay. have had some issues. not easy to work with on the app. my porch camera picks up the sounds from inside my house and you can hear what is being said on my porch. not a fan of that at all.

3 years ago

Reply from Vivint

Thank you for your feedback , Carlen. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Wendy Chamblee Ladson, SC

Worst company ever! I was told I'd pay for the first month then get 4 free. After almost 5 months with them and 3 phone calls, I have yet to receive a free month. Honestly I would've canceled already but I've put it off because I know it'll be a run around just to do that. Every time I've called, they've been reasonably nice, I get passed around to different people or talked to like I'm making up what I was told. I fully regret giving Vivint my business.

3 years ago

Reply from Vivint

Thank you for your feedback, Wendy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Desmund Reid Hephzibah, GA

The security and ease of operation. The system is easy to understand. If anything has to be changed it can be done within minutes.

3 years ago

Reply from Vivint

Thank you for your feedback, Desmund! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Kevin Maryville, TN

Worst ever starting with the Salesman that told us many many lies. Then lied again to referrals that I gave him (big mistake) then the easy cancellation he said they had was the biggest lie of all Took me hours of being on hold and probably at least 10 different times calling to finally get a nice representative that let me cancel my service. The worst experience I ever had I don't recommend them to nobody

3 years ago

Reply from Vivint

Thank you for your feedback, Kevin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Mattie Butler Knoxville, TN

Best system I have ever used ver user friendly and I feel very secure in knowing who is at my door or yard before I have to open the door

3 years ago

Reply from Vivint

Thank you for your feedback, Mattie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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JDL Pittsburgh, PA

Honestly, I feel like I am throwing my money away. We only activated vivnt so we could have a doorbell camera, and that did not get installed; it's sitting on our counter. What's the point, really?

3 years ago

Reply from Vivint

Thank you for your feedback , JDL. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Rebecca Fairmont, WV

The young men were very knowledgeable and competent. They answered our questions and offered suggestions for what would work best for us.

3 years ago

Reply from Vivint

Thank you for your feedback, Rebecca! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021

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Stacey Garcia Indian Trail, NC

Not thrilled my sensor in my garage door fell into the door which doesn't allow it to be picked up by alarm system. I have called and nothing happens. The o e at my back door pops out half the time. The workmanship was just horrible!!!

3 years ago

Reply from Vivint

Thank you for your feedback, Stacey. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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b.j.gibson Charlotte, NC

the service could be a little faster. the 2nd keyboard needs to be improved for seniors and people with hearing lose. i used another company before switching and they gave me the same panel .

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Zac Boliou Yukon, OK

Absolutely terrible. Two separate occasions now I have needed to view important events from the indoor camera. Both times the camera happened to be recorded an event every couple of minutes. I figured they could go back and pull the event anyways but there was no help with this. Was told I was out of luck. Pretty terrible I am paying almost $100 a month for Vivint and when I really need to use my services both times I could not receive the help I needed.

3 years ago

Reply from Vivint

Thank you for your feedback, Zac. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Brian Chavarria Victoria, TX

Service has been good However, I feel it is unnecessary to purchase the hardware on a line of credit. I felt I was misled but by then it was too late.

3 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Donny Sanderson Turlock, CA

System works great. My complaints are how fast the thermostat batteries have to be changed and how often i have problems with my camera over the garage.

3 years ago

Reply from Vivint

Thank you for your feedback , Donny. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Stuart Thompson Lancaster, CA

I would not recommend Vivint to anyone. I was lied to and mislead when originally getting the system. I have had the system in place since March and now one of the cameras has multiple time slots that state ‚Äúvideo not available". What is the point of having a camera system that you can't go back and retrieve video from? The panel disconnects from the internet every month or so and I have to reboot the entire system multiple times to get things working again. I have no issues with anything else that is connected to my internet, only the Vivint system.

3 years ago

Reply from Vivint

Thank you for your feedback, Stuart. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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David Wilson Moses Lake, WA

Some aspects are great but then when you realize you spent so much money and you could have don't it on your own for 1:4 of the price it's disappointing. We got a garage door thing and it didn't get installed at service so that was a pointless buy as it still hasn't been. Wish we would have saved our money.

3 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Joel Scipio Lyman, SC

I'm definitely not happy with my Vivint experience. The equipment is great but I don't have the same functionality as my previous system and am paying for equipment not in use.

3 years ago

Reply from Vivint

Thank you for your feedback, Joel. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Candace Blacklick, OH

Not good I have a few complaints. Some of the products do not work tired to trouble shoot myself couldnt get it to work called customer service they could not help. Wanted to return said product ive been given the run around. Now I'm moving to a new address was told I could have someone come out and take equipment down and take to new home free of charge. NOT TRUE I'm being charged a fee to do this so over all I'm am very very disappointed and annoyed with vivant .

3 years ago

Reply from Vivint

Thank you for your feedback , Candace! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Mary Irene Mickoloff Marianna, PA

Went above and beyond when installing. They didn't sell us garage door opener since we had My IQ and actually linked our My IQ to our Vivant.

3 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience with your garage door controller and how you're loving your system.

Feb. 1st, 2021

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Anthony C Smith Atlanta, GA

The service has been very poor. I have been calling to fix my sensors. Batteries have been change ando still don't work. My son is having the same trouble with sensors. Very disappointing in Vivint. Your rep gave me his word that everything will be different from the other companies but it's the same. We pay our monthly but never can get someone to fix anything

3 years ago

Reply from Vivint

Thank you for your feedback, Anthony. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Tanishs ward Detroit, MI

It is great and we are very pleased. Notifications when a package is left at the door and the cameras are awesome and clear.

3 years ago

Reply from Vivint

Thank you for your feedback, Tanisha! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Gabriel North Little Rock, AR

Terrible. I was ripped off. I was under the impression I was paying $2500 for both of my systems since I have two properties. Then I found out I was paying $5000 for both which is completely ridiculous. It was too late and I could not return the equipment. One of property alarm is still having issues and they will not fix it. I will never do business with this company again.

3 years ago

Reply from Vivint

Thank you for your feedback Gabriel. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Alexia Henderson, CO

The worst ever! They told me I would get 2 week free trial and I didn't like it they'd come pick it up. Little did I know I was opening up a credit loan so I called to cancel it took them over a month to get the equipment and they never closed out my account and I was still getting charged every month through fortiva and there still calling me everyday saying I owe from aug-now when it was only suppose to be a free trial.

3 years ago

Reply from Vivint

Thank you for your feedback Alexia. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Ronald Cincinnati, OH

Very good so far. I have no problem and I really like the way door camera works. So far so good and I'll give them a five star rating.

3 years ago

Reply from Vivint

Thank you for your feedback, Ronald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Jackie Woodward Barnett Mobile, AL

I'm a little underwhelmed. When something goes wrong, as is the case right now, instructions are not clear and getting help is not easy. There is also a lot of lag time between video activation and notification.

3 years ago

Reply from Vivint

Thank you for your feedback, Jackie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Greg

The sales person, didn't come through on his promise to provide a certificate of monitoring. The equipment is faulty. At nights I keep getting notifications of packages drop off. Yes I turned down the sensitivity on the sensor. Plus others that I cant remember. I keep getting my bill after the due date. I'm guessing they do this to charge the late fee.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Greg. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Maegan Bowie, MD

I haven't had the best experience after I transferred to Vivint. My garage door has a serious delay when opening because they are using an additional system to open the door. My panel is always disconnecting from the wifi...it's been more of a pain to use.

3 years ago

Reply from Vivint

Thank you for your feedback Maegan. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Mbaye Upper Marlboro, MD

worst experience ever. Hub and doorbell camera microphone do not work every other week and I cannot just be on the phone all the time for it. Also for people out there do not get into this contract because it all the way a raw deal . They delay you in answering your inquiry and you are given 48 hours to cancel. Everything is hasty. You can just purchase yourself camera and have unified network built for your and a linux server to monitor your own house for 1/10 of the price.

3 years ago

Reply from Vivint

Thank you for your feedback Mbaye. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Carol Suffolk, VA

The sales person does not tell you thewhole truth and the total price of the package $3,000 paid thru Citizen One. Also it is a 5 year plan you CANNOT opt out before that. When I sell the house, the new home owners have to agree to accept the package or I will have to remove it and leave empty places on the wall. I had Front Point and once Vivint is paid off I will goback to Front Point.

3 years ago

Reply from Vivint

Thank you for your feedback Carol. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Michael

Do better because I am about to go to someone else. The app always freezes up on me and one of cameras has disappeared off of it and I can’t get it back on. I am waiting for them to call back because most of them don’t have an answer for me.

3 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Jerome

The best thing for me is the camera. Customer service is very attentive and help troubleshoot if there are any problems.

3 years ago

Reply from Vivint

Thank you for your feedback, Jerome! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 9th, 2021

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Hailey Knight

So far I have enjoyed the vivint experience. We did have an issue with connection but they replaced the part and it works great

3 years ago

Reply from Vivint

Thank you for your feedback, Hailey! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Brian Sullivan

Frustrating and exceedingly below expectations. I have had the system for only 3-4 months and I have already had to call multiple times due to faulty devices. The problems are still there and when I called the last time to fix the problem, I was sent the completely wrong replacement, showing the person didn't take the time to understand my problem. I don't even bother to activate the system anymore because something is always wrong with it anyways so it wouldn't arm if I wanted it to.

3 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Theresa Parker

The salesman came into my house in the evening, I accepted his product because I thought it would be good to update the setup already in my house. I was surprised when they wanted to do the work on the same night. The one man doing the actual setup did not finish and did not leave until after 10 p.m. The doorbell and camera do not work or reset.

3 years ago

Reply from Vivint

Thank you for your feedback Theresa. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Arlene Henderson

Not so good. It trips every time the lights go out due to storms. We have to unplug the system and plug it back in to reset it. My garage door opener has been getting stuck. We didn't have any problems prior.

3 years ago

Reply from Vivint

Thank you for your feedback, Arlene. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Robert

Vivint is better than ADT so that is why I went with them. You can go back and look at the cameras’ video. It’s good.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Michael

I am happy with it. We haven’t had any problems with the equipment. They helped me right away when I called customer service.

3 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Ron Moore

My experience with Vivint has been good so far. My camera will freeze from time to time. I ask for a door locks from the salesman and he blow me off after i sign the contract.

3 years ago

Reply from Vivint

Thank you for your feedback, Ron. We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Elbert Ellis

I've really enjoyed it. Everything I needed in a security system. The cameras are helpful with excellent picture quality.

3 years ago

Reply from Vivint

Thank you for your feedback Elbert! We are so glad to hear about your experience with your cameras and how you're loving your system.

Apr. 5th, 2021

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Charles Darby

All good. Very pleased with the product and with the customer service. I would and have recommended this system to others.

3 years ago

Reply from Vivint

Thank you for your feedback Charles! We are so glad to hear about your experience with Customer Service and how you're loving your system.

Apr. 5th, 2021

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Anthony

I haven’t had any problems with it. I was given what I was looking for. I feel secure with the alarm system. It is nice to have.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Eric

When I bought the home, Vivint was already set up so I thought I would just stick with them but that has been a bad decision. They convinced me to restore the service with them and claimed all of my alarms would be activated but it only worked for about a week and I cant get it back online.

3 years ago

Reply from Vivint

Eric, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021