Name: Vivint
Rating: 3.4

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Verified Customer

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Michelle Victoria Marlow

Great.Sometimes the network and panel disconnect.

4 years ago

Reply from Vivint

Thank you for your feedback Michelle! We appreciate you letting us know about your experience. So that we can look into your concerns with your panel disconnecting from your network please contact our chat team through this link:

Nov. 28th, 2019

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Verified Customer

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Tracy Jones

good. I have had problems with my equipment. Customer service has been good.

4 years ago

Reply from Vivint

Thank you for your feedback Tracy. We appreciate your honesty about your experiences with us, and would love to look into your concerns with your equipment further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Diane

In the beginning great . After three years if you have a problem they want to charge to fix a problem.

4 years ago

Reply from Vivint

Thank you for your feedback Diane. We appreciate you letting us know about your experiences with us, and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Amelia Williams-Marshall

Reliable services good customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Amelia! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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lisa cleveland

its good doorbell camera could be a little clearer

4 years ago

Reply from Vivint

Thank you for your feedback Lisa! It is so good to know that you're enjoying your system. When you can, contact our chat support team to address your doorbell camera's recording quality using this link:

Dec. 1st, 2019

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Verified Customer

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Oumar Keita

Great products. Horrible Contracts, customer service, and sneaky ways to lock people in contracts.

4 years ago

Reply from Vivint

Thank you for your feedback Oumar. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Delia Rochon

Many issues with the software. Otherwise very good

4 years ago

Reply from Vivint

Thank you for your feedback Delia! If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Kathy Basque

Once we removed the cameras then we have had no problem.

4 years ago

Reply from Vivint

Thank you for your feedback Kathy! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Don Richardson

great customer service when they notified us of smoke alarm

4 years ago

Reply from Vivint

Thank you for your feedback Don! We are so glad to hear about your experience with us after your alarm incident. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Eugene Palinka

good service helpful when problems occur

4 years ago

Reply from Vivint

Thank you for your feedback Eugene! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Betty

Very Good. I contacted Vivint when I was concerned about two people contact us representing Vivint, tookaction.

4 years ago

Reply from Vivint

Thank you for your feedback Betty! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Lindsey

Great company, lack training of technicians in showing clients how things work.

4 years ago

Reply from Vivint

Thank you for your feedback Lindsey. We appreciate you letting us know about your experience with Smart Home Pros. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Elizabeth Matt

Informative regarding camera view ability and responsive

4 years ago

Reply from Vivint

Thank you for your feedback Elizabeth! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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janet

easyand very helpful in maintaining my health

4 years ago

Reply from Vivint

Thank you for your feedback Janet! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Bill Davis

I can't seem to get my notifications to replay on my phone.

4 years ago

Reply from Vivint

Thank you for your feedback Bill. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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V B

The service is very good top-of-the-line

4 years ago

Reply from Vivint

Thank you for your feedback V! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Michelle

Willingness to help, their patience and professionalism

4 years ago

Reply from Vivint

Thank you for your feedback Michelle! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Maria Pruitt

It hasn't been the best, I was given the wrong equipment & wasn't given the equipment I asked for.

4 years ago

Reply from Vivint

Thank you for your feedback Maria. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Gilberto Vadillo

I usually get a quick response when I call.

4 years ago

Reply from Vivint

Thank you for your feedback Gilberto! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Emerson F Lane, Jr

Better now than years ago. Better technology now also

4 years ago

Reply from Vivint

Thank you for your feedback Emerson! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sarah Hindy

Quality service and professional products

4 years ago

Reply from Vivint

Thank you for your feedback Sarah! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rodney Angleton, TX

..good company but they can't keep their billing straight

4 years ago

Reply from Vivint

Thank you for your feedback Rodney. We would love to look into your concerns with billing further. When you have a chance, please contact our chat team using this link:

Nov. 27th, 2019

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Carrie Schlabs Omaha, NE

I like costumer service. I don't like the delay time versus real time.

4 years ago

Reply from Vivint

Thank you for your feedback Carrie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Marcie

They've been responsive and solved issues.

4 years ago

Reply from Vivint

Thank you for your feedback Marcie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Maynard

The system is accessible. They attend to some of my needs.

4 years ago

Reply from Vivint

Thank you for your feedback Maynard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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bryan Cocoa, FL

good alarms ==poor billing department, erratic statements

4 years ago

Reply from Vivint

Thank you for your feedback Bryan! We appreciate you letting us know about your experiences with us and would love to look into your concerns with billing further. When you have a chance, give us a call at 1-800-216-5232.

Mar. 8th, 2020

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Verified Customer

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James Turman

We like our alarm system, offer upgrades to loyal customers

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Finmann

they seem pricey. service has been fine

4 years ago

Reply from Vivint

Thank you for your feedback Finman! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Manlio Pharr, TX

It's easy to contact them through their web page.

4 years ago

Reply from Vivint

Thank you for your feedback Manilo! We are so glad to hear about your experiences with our chat service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Raj R

Vivint offers integration with MyQ and Phillips Hue, which is great. Camera selections are good.

4 months ago

Reply from Vivint

Thank you for your review, Raj. Feel free to contact our Customer Loyalty team at 1-800-216-5232.

Jan. 25th, 2024

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Linda Russell Republic, MO

The response team is fantastic when your alarm goes off. Very secure feeling

7 months ago

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KK I Baytown, TX

Cameras are not always clear! They blame it on your internet! Not always honest upfront! They just want your money

8 months ago

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Logan Colhoff Holcomb, KS

Terrible customer service.. cancels appointment one after the other.. sales reps lie about monthly costs. Supervisor don't care. Install techs make messes and holes in walls and don't even try to fix them.

1 year ago

Reply from Vivint

Logan thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 12th, 2022

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Ramin khamissi Houston, TX

Currently a customer of Vivint company , the worst company and equipment I have ever seen although they telling you their equipments are lifetime warranty but they never attend to replace any of it.

1 year ago

Reply from Vivint

Ramin, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 6th, 2022

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alicia ridley Kissimmee, FL

Stay away from this company your bill will be high as heck before you know it Y’all are rejecting my review I had service with Vivint and your customer service sucks y’all are crooks

2 years ago Edited January 10, 2022

Reply from Vivint

Alicia, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 11th, 2022

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tom forness Lee's Summit, MO

What I like about Vivint is that the product is high quality and very easy to use.

2 years ago Edited September 14, 2021

Reply from Vivint

This is great feedback, Tom! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Troy Robinson Columbia, SC

Since joining the Vivint family, I have really loved the many features. And the customer service reps are very helpful.

2 years ago

Reply from Vivint

This is great feedback, Troy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Melanie Shively Denver, CO

Equipment doesn’t work properly and is very inconsistent. Can’t get techs out because it shows working sometimes but now I just don’t turn my alarm on due to false alarms.

2 years ago Edited September 14, 2021

Reply from Vivint

Melanie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Robin Glover Chester, PA

Horrible!!! Bad quality. Lied to about length of service and vivint won't cancel service. They just keep taking my money. I have requested a termination numerous times and get humg up on.

2 years ago Edited September 14, 2021

Reply from Vivint

Robin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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MyLife7033 Buffalo, NY

My camera continuously does not record. The last time it recorded was 04/19/21. I also have a tracker on my vehicle and I can't remember the last time it tracked my location.

2 years ago Edited September 14, 2021

Reply from Vivint

Hello Customer, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Idaho Meridian, ID

Good quality camera's and OK software, OK installation. BUT string dislike the pressure, deceptive selling of horribly overpriced and in most cases unnecessary equipment,

2 years ago

Reply from Vivint

Idaho, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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G S Fort Worth, TX

Easy to work with , have been with them for 4 years. Offers better service and value than ADT

3 years ago

Reply from Vivint

Thank you for your feedback GS! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Latoyia Moton Buffalo, NY

Do not get this service. My system has been down for a week and a half no one can come out for je next two weeks .. Reason is because they only have one technician for my area

3 years ago

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John Bivings , OK

I have been with Vivint for almost 6 years...not one time during these years could I get a service tech to my home. Constant malfunctions with sensors and the main panel. So glad to be free from this service!

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Adrian Chappell Converse, TX

Was talking to the initial representative and I informed that I was purchasing a home, meaning I am days from closing on my BRAND NEW HOME and they hung on me stating stating I am not worthy of their service.

3 years ago

Reply from Vivint

Thank you for your feedback Adrian. We appreciate your honesty about your experience with a sales representative and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jun. 7th, 2020

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Donald Sorenson Goodyear, AZ

Front doorbell camera failed the first year. Never receive a replacement after several calls. One by one all the Zwave light switches failed. Cost was about 40 bucks each to replace.

3 years ago

Reply from Vivint

Thank you for your feedback Donald. We understand your frustration and would like to see how we can assist you with a new doorbell camera and light switches. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Donald Boyles

I have received a bill that has been already paid.For the past month ,I hope they can straighten it soon.

4 years ago

Reply from Vivint

Thank you for your feedback Donald! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Kevin

Best equipment, No problems with service, Fair Pricing. "You get what you pay for".

4 years ago

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Cheryl

Love the product, service has also be exceptional. I feel so much safer at home!

4 years ago

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Catherine Newberry

They were supposed to call us to setup an appointment to have our doorbell camera installed. I haven't heard from them.

4 years ago

Reply from Vivint

Thank you for your feedback Catherine! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020