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Vivint

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8,256 User Reviews

9.4

Overall Score

Visit Site 1-(855) 866-8028

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Merrie Washburn

They have been fast and efficient throughout the process.

1 year ago

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Monica Mitchell

Not good. Customer service not grate. Most importantly, what was advertised by seller was not *really* what we got

1 year ago

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Crystal Drummond

excellent, except they forgot to leave my water sensor

1 year ago

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Dee

Fair, but still learning the system. I am not that good at technology.

1 year ago

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Gilbert Roberts

Very good , I haven't had any issues with the service.

1 year ago

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Harold Carter

I experienced long wait times when calling and the menu was confusing.

1 year ago

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James Ivy

System does not work like it should. Door bell camera loses connection with monitor. Very inconvenient.

1 year ago

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Joe

Dependable, great picture, nice employees

1 year ago

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Jreid

One of the cams is always offline, not easy to fix, not easy to get fixed

1 year ago

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Sabrina Wright

New to Vivint, good so far. i like the user friendly app

1 year ago

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Michael Chavez

Some what decent the app is slow takes a long time to load video from cam

1 year ago

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Susie

I am having a great experience with them and I love it.

1 year ago

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Felix Mason

Sales Rep lied about equipment being free.

1 year ago

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Francisco

Great service and staff, fast and efficient

1 year ago

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Debbie stolte

Great product absolutely horrible customer support after the sale.

1 year ago

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Maurice B.

Mostly positive however, sales person was misleading on several items.

1 year ago

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Janice

They are expensive and promising things that are not true. Door to door salesmen not the best idea.

1 year ago

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james

Dont like them.....false advertising..I never got my two months of free service for the inconvenience.

1 year ago

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Elizabeth Henderson

They have installer very professional staffs

1 year ago

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Joanne Carbone

All of the devices we have appear to work properly

1 year ago

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Elaine Tambone

Takes a long time to delete events but otherwise great

1 year ago

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Francis Gelay-Yeager

Overall, okay but app doesn't work as good as it should. Locks up

1 year ago

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Stephanie

Not the greatest company when it comes to customer service not the financial part of service.

1 year ago

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Mike

Poor - Salesman lied to me. Equipment installed was defective. Batteries needed to be changed after about 4 weeks

1 year ago

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Alfred

Their equipment is easy to use and it is pretty secured.

1 year ago

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Rafael

Customer support is pretty prompt and gets stuff done. They are pretty good.

1 year ago

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Betty

Equipment and local service is great, but your customer service is a 1 to 0.

1 year ago

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Morgan

My experience was poor. I been calling for my thermostat, because it is not working with my phone. Very poor service.

1 year ago

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ben oakley

not good i cancel and noting has been done i send a letter a 3 weeks ago the reason why

1 year ago

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Auldwyn

It is a convenient system but expensive

1 year ago

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Melodi Carter Suffolk, VA

So far I've had problems with the cameras staying online. Little to no resolution at this point.

1 year ago

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Reply from Vivint

Thank you for your feedback, Melodi. We appreciate your honesty about your experience with your cameras and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Jackie Florissant, MO

It is easily accessible but the cameras don’t always work and don’t record.

1 year ago

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Reply from Vivint

Thank you for your feedback, Jackie. We appreciate your honesty about your experience with your equipment and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Jean-Francois Robert Thousand Oaks, CA

Great service, more expensive than most competitors.

1 year ago

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Reply from Vivint

Thank you for your feedback Jean! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Balthrop Brownsville, TX

No problems. Everything seems to be functioning properly.

1 year ago

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Reply from Vivint

Thank you for your feedback Balthrop! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Clara Iven

They are very responsive in accidental calls.

1 year ago

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Jesse Rathbun

Great service when ever I have needed assistance.

1 year ago

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Camille St. Laurent

Very happy with years and years of service.

1 year ago

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Joe

They have good salesmen. I like being secured by them.

1 year ago

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Timothy

The best part of Vivint is the app.

1 year ago

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Justin

Easy access to customer support. The equipment works.

1 year ago

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Wendy S

Right now my system is not working. It keeps saying low battery.

1 year ago

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Reply from Vivint

Thank you for your feedback, Wendy. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Paul

I like that it works. It gives me security.

1 year ago

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Anonymous

The app on my phone is great

1 year ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Robbin

I picked Vivint for the price. The system has been reliable

1 year ago

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Reply from Vivint

Thank you for your feedback Robbin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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N Young Princeton, FL

Good system, easy to program. Satisfied with purchase.

1 year ago

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J. Wright Burleson, TX

So far so good there have been a few minor glitch’s

1 year ago

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Hermilo Ruiz Houston, TX

Very Good, recomanded Vivint to my son and my sister.

1 year ago

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Robert Houston, TX

They can definitely do better. I still haven't had my issue resolved

1 year ago

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Reply from Vivint

Thank you for your feedback, Robert. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Carl Doan Murrieta, CA

Vivint has been a responsive and easy to work with company.

1 year ago

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Lorraine

The security system from Vivint is easy to use.

1 year ago