Name: Vivint
Rating: 3.4

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Verified Customer

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EJS

I have a motion detector in my garage that has never worked since the day it was installed.

3 years ago

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Rosmely Guedes

They lie, they told me it wasn't contract, that I could cancel at any time and it and im conctrat for 60 months

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Anne Groe

Not Good, They say one thing and do another! had service tech out multiple time still doesn't work correctly.

3 years ago

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Jonathan

As expected. Great system very responsive.

3 years ago

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Martin

Easy to operate at all times and any place

3 years ago

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John White

cost more then told even after using ADT equipment that I already had

3 years ago

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T Danielle

Great product. Service guy was awesome. Great product.

3 years ago

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Juan

The deal for the quality and the price is good. The wireless camera is good.

3 years ago

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Joseph

We need some assistance with our bill but the system is easy to use.

3 years ago

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Hellen

This company is horrible. I called them to cancel because I didn’t want it anymore and hey sent me to collection.

3 years ago

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Vanessa

The guy that came to me house did great service but the other that that it has not been good service. It is no good.

3 years ago

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Matthew

Friendly and fast installation with great hardware options.

3 years ago

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Merrie Washburn

They have been fast and efficient throughout the process.

3 years ago

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Monica Mitchell

Not good. Customer service not grate. Most importantly, what was advertised by seller was not *really* what we got

3 years ago

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Crystal Drummond

excellent, except they forgot to leave my water sensor

3 years ago

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Dee

Fair, but still learning the system. I am not that good at technology.

3 years ago

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Gilbert Roberts

Very good , I haven't had any issues with the service.

3 years ago

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Harold Carter

I experienced long wait times when calling and the menu was confusing.

3 years ago

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James Ivy

System does not work like it should. Door bell camera loses connection with monitor. Very inconvenient.

3 years ago

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Joe

Dependable, great picture, nice employees

3 years ago

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Jreid

One of the cams is always offline, not easy to fix, not easy to get fixed

3 years ago

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Sabrina Wright

New to Vivint, good so far. i like the user friendly app

3 years ago

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Michael Chavez

Some what decent the app is slow takes a long time to load video from cam

3 years ago

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Susie

I am having a great experience with them and I love it.

3 years ago

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Felix Mason

Sales Rep lied about equipment being free.

3 years ago

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Francisco

Great service and staff, fast and efficient

3 years ago

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Debbie stolte

Great product absolutely horrible customer support after the sale.

3 years ago

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Maurice B.

Mostly positive however, sales person was misleading on several items.

3 years ago

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Janice

They are expensive and promising things that are not true. Door to door salesmen not the best idea.

3 years ago

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james

Dont like them.....false advertising..I never got my two months of free service for the inconvenience.

3 years ago

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Elizabeth Henderson

They have installer very professional staffs

3 years ago

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Joanne Carbone

All of the devices we have appear to work properly

3 years ago

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Elaine Tambone

Takes a long time to delete events but otherwise great

3 years ago

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Francis Gelay-Yeager

Overall, okay but app doesn't work as good as it should. Locks up

3 years ago

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Stephanie

Not the greatest company when it comes to customer service not the financial part of service.

3 years ago

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Mike

Poor - Salesman lied to me. Equipment installed was defective. Batteries needed to be changed after about 4 weeks

3 years ago

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Alfred

Their equipment is easy to use and it is pretty secured.

3 years ago

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Rafael

Customer support is pretty prompt and gets stuff done. They are pretty good.

3 years ago

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Betty

Equipment and local service is great, but your customer service is a 1 to 0.

3 years ago

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Morgan

My experience was poor. I been calling for my thermostat, because it is not working with my phone. Very poor service.

3 years ago

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ben oakley

not good i cancel and noting has been done i send a letter a 3 weeks ago the reason why

3 years ago

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Auldwyn

It is a convenient system but expensive

3 years ago

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Melodi Carter Suffolk, VA

So far I've had problems with the cameras staying online. Little to no resolution at this point.

3 years ago

Reply from Vivint

Thank you for your feedback, Melodi. We appreciate your honesty about your experience with your cameras and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Jackie Florissant, MO

It is easily accessible but the cameras don’t always work and don’t record.

3 years ago

Reply from Vivint

Thank you for your feedback, Jackie. We appreciate your honesty about your experience with your equipment and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Jean-Francois Robert Thousand Oaks, CA

Great service, more expensive than most competitors.

3 years ago

Reply from Vivint

Thank you for your feedback Jean! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Balthrop Brownsville, TX

No problems. Everything seems to be functioning properly.

3 years ago

Reply from Vivint

Thank you for your feedback Balthrop! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Clara Iven

They are very responsive in accidental calls.

3 years ago

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Jesse Rathbun

Great service when ever I have needed assistance.

3 years ago

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Camille St. Laurent

Very happy with years and years of service.

3 years ago

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Joe

They have good salesmen. I like being secured by them.

3 years ago