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Vivint

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8,228 User Reviews

9.9

Overall Score

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Powell

Good overall. Very polite customer service

1 year ago

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Reply from Vivint

Thanks for the feedback, Powell! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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S H

Sound service with good products at reasonable cost

1 year ago

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Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Patricia Carlson

Hard to understand tech people hard to understand tech people

1 year ago

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Reply from Vivint

Thank you for your feedback Patricia. We appreciate you letting us know about your experiences with us, and would love to look into your concerns further. When you can, give us a call at 1-800-216-5232.

Mar. 9th, 2020

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Earnestine Thompson

False alarm but they advised me how to turn it off

1 year ago

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Reply from Vivint

Thank you for your feedback Earnestine! We are so glad to hear about your experience with us when you had a false alarm.

Mar. 4th, 2020

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Mary Lotito

That someone answers right away when the alarm goes off

1 year ago

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Reply from Vivint

Thank you, Mary, for your feedback! It is so good to know that you're enjoying your system and our services. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020

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Brenda Hauser

Good customer service and reliable performance when needed

1 year ago

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Reply from Vivint

Thank you, Brenda, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Frieda Hobbs, NM

They are always helpful. It's convenient.

1 year ago

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Reply from Vivint

Thank you for your feedback Frieda! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Chad Moses Lake, WA

Vivint has good equipment and security.

1 year ago

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Reply from Vivint

Thank you, Chad, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Matt Gebhard

Good service but replacement parts are to expensive.

1 year ago

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Reply from Vivint

Thank you for your feedback Matt! We appreciate you letting us know how our service is going. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Travis

Much more expensive after you have paid off the equipment.

1 year ago

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Reply from Vivint

Thank you for your feedback Travis! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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James Morrisette

Good system, good customer service, price is too high.

1 year ago

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Reply from Vivint

Thank you, James, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about pricing further. Please contact our chat support team at your convenience using this link:

Feb. 14th, 2020

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Vicki Belanger

Ok, never hear from anyone. But when I call they are more then pleasant.

1 year ago

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Reply from Vivint

Thank you, Vicki, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Mrs C. Franklin

their response is quick reference alerts

1 year ago

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Reply from Vivint

Thank you, Mrs. C Franklin, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 15th, 2020

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Tamara Wyant

Too many problems with non-working pastes and the request for me to pay when they stop working!

1 year ago

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Reply from Vivint

Thank you, Tamara, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Brett Clearfield, UT

It's reliable. I think the cameras are too expensive.

1 year ago

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Reply from Vivint

Thank you, Brett, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Alicia Bocian

I have been pleased. Wish the service calls were cheaper.

1 year ago

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Reply from Vivint

Thank you for your feedback Alicia! If you find that you have any questions about your system check out our support site using this link:

Feb. 4th, 2020

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Dulce Ruiz

I have had some not so good customer service experience with vivent.

1 year ago

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Reply from Vivint

Thank you for your feedback Dulce. We would love to look into your concerns with service you've received from us further. When you have a chance, contact our chat support team using this link:

Feb. 15th, 2020

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Tonjia Young

Good reliable system no issues just the monthly fee is too high

1 year ago

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Reply from Vivint

Thank you for your feedback Tonija! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code that can lead to some great perks using this link:

Feb. 15th, 2020

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Wayne

My problems has not been solved I'm in need of having a person come to my home and fix the alarm

1 year ago

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Reply from Vivint

Thank you for your feedback Wayne. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Gary Fisher

Great service and helpful staff (employees)

1 year ago

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Reply from Vivint

Thank you for your feedback Gary! We appreciate you letting us know about your experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Miguelita Jacksonville, FL

fast service when called and when alarm goes off

1 year ago

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Reply from Vivint

Thank you for your feedback Miguelita! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 15th, 2020

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Robert Florissant, MO

The security equipment seems to be ok other than the cameras.

1 year ago

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Reply from Vivint

Thank you for your feedback, Robert. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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anonymous San Diego, CA

When I have a problem they come right away and fix it.

1 year ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Minda Sanvictores

With my last call, I found the weekend crew not knowledgeable and not very considerate.

1 year ago

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Reply from Vivint

Thank you, Minda, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 9th, 2020

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Harold Nightingale

It has worked well for almost twenty years.

1 year ago

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Joao Melo

so far a very good experience and a very decent service

1 year ago

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Reply from Vivint

Thank you, Joao, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Tammy Midlothian, TX

Not good. I''ve had trouble with connection and the doorbell camera for over a year.

1 year ago

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Reply from Vivint

Thank you for your feedback Tammy. We appreciate your honesty about your experience with us. We would love to look into your concerns with your doorbell camera further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Ben

Security system is very good. The app, not so much.

1 year ago

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Reply from Vivint

Thank you for your feedback Ben! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Leroy Rawlings

It's been good, very few problems. Very reliable.

1 year ago

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Reply from Vivint

Thank you for your feedback Leroy! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Brian Sturm

Product is just okay, service is great when I call in

1 year ago

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Reply from Vivint

Thank you for your feedback Brian! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Shirle Fifer Springfield, IL

Had them out to fix a bad sensor and to change battery.

1 year ago

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Reply from Vivint

Thank you for your feedback Shirle! We appreciate you letting us know about your Smart Home Pro. If you find that you have any questions about your system check out our support site using this link:

Dec. 17th, 2019

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Lyn e. Shannon

It's not working correctly right now, have been having back door issues!!!

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your back door further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

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Ken Weatherford, TX

App does not work half the time. Can to see full video at crucial times

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your app further. Please contact our 24/7 chat support team at your convenience using this link:

Dec. 17th, 2019

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Johnny Simpson Jacksonville, AR

Really good quality service but price to high

1 year ago

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Reply from Vivint

Thank you for your feedback Johnny! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code that can lead to some really great perks using this link:

Dec. 17th, 2019

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Gifford Miller Ruskin, FL

dont follow up with servicing regularly also system should be updated

1 year ago

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Reply from Vivint

Thank you for your feedback Gifford. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Anthony Lanzoni Dover, DE

A few problems (minor), but were solved.

1 year ago

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Reply from Vivint

Thank you for your feedback Anthony! We appreciate you letting us know about your experience so far. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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4 St Louis, MO

Sometimes we have app problems with our phones.

1 year ago

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Reply from Vivint

Thank you for your feedback Matthew! We would love to look into your concerns with your app. When you can, reach out to our chat team to get your referral code using this link:

Dec. 11th, 2019

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Katrina

Horrible customer service, takes several calls to get issues resolved. Updates not completed in a timely manner.

1 year ago

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Reply from Vivint

Thank you for your feedback Katrina. We appreciate your honesty about your experience with our service. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Dorothea

Been the worst experience with it's always a issue with the equipment like right now it's saying dinning camera offline

1 year ago

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Reply from Vivint

Thank you for your feedback Dorothea. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Mike Stanley

Customer service has declined since I became a customer.

1 year ago

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Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us. We would love to look into your concerns regarding service further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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doug

it's up n down. when its wking it's great but breaks down way to many times.

1 year ago

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Reply from Vivint

Thank you for your feedback Doug. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Keisha

First starting out it was fine, now having issues over and over

1 year ago

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Reply from Vivint

Thank you for your feedback Keisha. We appreciate your honesty about your experience with us and would love to look into your concerns further. When you have a chance, contact our chat support team using this link:

Feb. 18th, 2020

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Candyce Antelope, CA

Overall a good experience when camera's are not offline

1 year ago

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Reply from Vivint

Thank you for your feedback Candyce! We appreciate you letting us know about your experiences with us and your cameras. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

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Mary Sparks, NV

Not very good, I think Vivint 's customer service has really gone down hill

1 year ago

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Reply from Vivint

Thank you for your feedback Mary. We appreciate your honesty about your experiences with us and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Darrell Bauguess

Polite, attentive, responsive and knowledgeable.

1 year ago

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Reply from Vivint

Thank you for your feedback Darrell! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Ben

Clitchy app but super friendly support staff.........

1 year ago

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Reply from Vivint

Thank you for your feedbackBen! We appreciate you letting us know about your experience with the app. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Julie

Would appreciate a call to check in once a year.

1 year ago

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Reply from Vivint

Thank you for your feedback Julie! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Judith Tucson, AZ

They don't help the customers once they sign up. I've called and called and it is still not working.

1 year ago

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Reply from Vivint

Thank you for your feedback Judith. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 11th, 2019

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Tulsiram Narine

Poor Quality Equipment, My Neighbor has Ring and the video quality is perfect

1 year ago

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Reply from Vivint

Thank you Tulsiram for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera quality further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Daniel Harris

Great product, monthly fee way too high!!

1 year ago

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Reply from Vivint

Thank you Daniel for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about billing further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020