Name: Vivint
Rating: 3.4

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JamieD Orange, CA

I love vivint! I have a high level of trust in the company and I love their customer service team. High quality

4 years ago

Reply from Vivint

Thank you, Jamie, for your feedback! It is so good to know that you're enjoying your system and service. When you can, reach out to our chat team to get your referral code using this link:

Jan. 30th, 2020

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Cam McClellan Magna, UT

We have used Vivint for a long time with no problems. The service is great and we have a good peace of mind by having them.

4 years ago

Reply from Vivint

Thanks for the feedback, Cam! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 28th, 2020

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Debbie Fish Biloxi, MS

Not at all happy with the door to door salesman that knocked on my door then proceeded to get very rude with me when I insisted that I did not need his services as we already are happy with our security company.

4 years ago

Reply from Vivint

Thank you Debbie for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 15th, 2020

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Jacob American Fork, UT

Vivint is incredible. We love having our house safe and smart. Voice commands make it easy to keep an eye on things at home while I am away.

4 years ago

Reply from Vivint

Thank you for your feedback Jacob! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Annie Orr Provo, UT

Vivint Home Security has been amazing for my home. The company was so helpful with the system and setting it all up. I feel so much safer now!

5 years ago

Reply from Vivint

Thank you for your feedback Annie! We are so glad to hear about your experiences with us and how your system is helping you to feel safer. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Darleen

I am sure its a decent company but expensive monthly.

5 months ago

Reply from Vivint

Thank you for your feedback, Darleen. Cost varies depending on type and amount of equipment. We customize each system according to what the customer wants, so there isn't really a set price. So that we can find the right fit for you, please fill out this form: https://bit.ly/37YzGy5.

Nov. 7th, 2023

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Brooke Harris Tuscaloosa, AL

It is expensive but easily accessible anywhere on my phone

6 months ago

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Verified Customer

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Michele Oklahoma City, OK

My equipment needs service which isn't covered.

2 years ago

Reply from Vivint

Michele thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Amber San Antonio, TX

Because our cameras are going out constantly and our back lock doesn‚Äôt work correctly

2 years ago

Reply from Vivint

Hi Amber, thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 21st, 2021

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Verified Customer

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Esther A Neely Lexington, NC

Equipment pricing too high compared to other alarm systems.

2 years ago

Reply from Vivint

Esther, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Anthony Hackett Lithonia, GA

Do not ring loud. The garage do not operate like it should.

2 years ago

Reply from Vivint

Anthony, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jacqueline Bentonville, AR

Battery died right away on garage, issues w that And

2 years ago

Reply from Vivint

Jacqueline, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Robert ygleais Las Vegas, NV

Been trying to get you guys out here for more protection but no response!!

2 years ago

Reply from Vivint

Robert, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Gregory Baco Duncan, SC

Glitchy. Parts go offline frequently. Hard to reboot

2 years ago

Reply from Vivint

Gregory, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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ChoRhonda gwaltneyharris Gray, GA

The cameras alert you late . Our door bells don't work anymore . Cameras go off line alot

2 years ago

Reply from Vivint

ChoRhonda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jacob Gonzales Dumas, TX

Not very good never finished installing all equipment yet yall our charging me for it

2 years ago

Reply from Vivint

Jacob, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Benjamin Richardson Jackson, MS

Very poor quality service/ Trustworthiness not the best quality.

2 years ago

Reply from Vivint

Benjamin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Loria Dallas, TX

Poor response to questions. System improperly working

2 years ago

Reply from Vivint

Loria, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Germanee Dancy Macon, GA

Car feature not working after troubleshooting

2 years ago

Reply from Vivint

Thank you for your feedback Germanee. We appreciate your honesty about your experience with  the car feature and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

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Verified Customer

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Dytra Kennebrew Bonaire, GA

I regret signing back up. We were just desperate for cameras on our property

2 years ago

Reply from Vivint

Thank you for your feedback Dytra. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Tammie Graves Okmulgee, OK

Good company but not readily available after the sale.

3 years ago

Reply from Vivint

Thank you for your feedback Tammie. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Amy M Urlacher Richardton, ND

The equipment is poor quality and works when it wants to.

3 years ago

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Christopher O. White Cincinnati, OH

Live viewing does not come up fast enough.

3 years ago

Reply from Vivint

Thank you for your feedback Edythe. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Robert P Moran Westminster, CO

Not good, customer service sucks. No response to complaint or emails.

3 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Gregory Bruce Kansas City, MO

Having trouble with my garage door opener

3 years ago

Reply from Vivint

Thank you for your feedback Gregory. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Brian Roy Mount Juliet, TN

Billing for the first 4 months were messed up

3 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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alyssa San Antonio, TX

customer service is awful. constantly transferred with no real help ever. on hold for forever

3 years ago

Reply from Vivint

Thank you for your feedback, Alyssa. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Lyne

The call center has not been very helpful in the past

3 years ago

Reply from Vivint

Thank you for your feedback, Lyne. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Denise Belleville, IL

Sensor keeps falling off and no one will replace it

3 years ago

Reply from Vivint

Thank you for your feedback, Denise. We appreciate your honesty about your experience with your sensor and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Tracy Collins Arabi, LA

Ok. Automatic door lock does not work properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy . We appreciate your honesty about your experience with  your door lockand would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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James Sharper Paulsboro, NJ

My camera is not working, also why am I paying almost 60 dollars for this system?

3 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Katrina R Lyons Knightdale, NC

To many problems with doorbell camera and long appointment times

3 years ago

Reply from Vivint

Thank you for your feedback, Katrina . We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Kyle Gathers Duncan, SC

Your equipment sucks! Thermostat eats up battery life. App takes long to load. Live feed lags.!

3 years ago

Reply from Vivint

Thank you for your feedback , Kyle. We appreciate your honesty about your experience with  your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Freda Banks Fairview Heights, IL

Don‚Äôt like the fact that you can‚Äôt get help.

3 years ago

Reply from Vivint

Thank you for your feedback, Freda . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Candi Wallace Liberty, MO

No one has reached out to me since the installment.

3 years ago

Reply from Vivint

Thank you for your feedback, Candi . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Brenda Holt Huntington, WV

How my bill increased after my equipment was paid off!

3 years ago

Reply from Vivint

Thank you for your feedback  Brenda. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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george malfair

billing was up and down and not according to the contract

3 years ago

Reply from Vivint

Thank you for your feedback  George. We appreciate your honesty about your experience with  billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Eva Fix Waldorf, MD

Wait time for assistance on the phone is too long

3 years ago

Reply from Vivint

Thank you for your feedback  Eva. We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Mario Dubois Warren, NJ

Not reliable, the camera barely works. If I could get out of it I would

3 years ago

Reply from Vivint

Thank you for your feedback  Mario. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Natasha Wells Jacksonville, FL

The service rarely works properly. My camera doesn‚Äôt pick up activity like it is suppose to.

3 years ago

Reply from Vivint

Thank you for your feedback , Natasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Althea Cuff Upper Marlboro, MD

Sales and installation was horrible and deceiving

3 years ago

Reply from Vivint

Thank you for your feedback, Althea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Rebecca Gomez Richlands, NC

System equipment is of poor quality constantly failing. I do love the phone app

3 years ago

Reply from Vivint

Thank you for your feedback, Rebecca. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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J. Mark Wills Owasso, OK

Good. Not always reliable. App slow to respond at times.

3 years ago

Reply from Vivint

Thank you for your feedback , J Mark! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Greg Schultz Corpus Christi, TX

Customer service is terrible,, they don't care at all about my problem

3 years ago

Reply from Vivint

Thank you for your feedback , Greg. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Major and D'Shana Newsom Portsmouth, VA

The customer service is subpar equipment kicks offline often

3 years ago

Reply from Vivint

Thank you for your feedback, Major. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Belinda Chamberlain Buffalo, NY

Some of my alarms are not functioning and some other things aren't working.

3 years ago

Reply from Vivint

Thank you for your feedback , Belinda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Albaro Long Denton, TX

I‚Äôve experienced some latency camera Malfunction

3 years ago

Reply from Vivint

Thank you for your feedback, Albaro. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Ernest Ramirez Nurillo, TX

Unreliable service and systems! Would not recommend this security system to anyone!

3 years ago

Reply from Vivint

Thank you for your feedback, Ernest. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Robbie Savannah, GA

Don't like that the devices go offline from time to time.

3 years ago

Reply from Vivint

Thank you for your feedback , Robbie. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Bridget Radford Lansing, IL

Poor service alarm was offline and I did not know how long the system was not working properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Bridget. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021