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Vivint

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8,207 User Reviews

9.8

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Tina Schroeder Sedalia, MO

You cannot cancel contract no matter what. Mother is blind and cannot use. Their installer is pushy and fast. Does not explain. Awful company that takes advantage of seniors!

3 years ago

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Reply from Vivint

Thank you for your feedback Tina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Daniel Jones Delray Beach, FL

Cameras never record properly Doorbell is hard for people to hear you talking Do like they alarm feature with sensors but could get that cheaper with any alarm I'm sure

3 years ago

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Reply from Vivint

Thank you for your feedback Daniel. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

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RCR Anchorage, AK

Worst company in the world. I would never do business with them. They are pushy and don't deliver. I tried to cancel and followed the procedures, they still billed me. I wouldn't trust them to clean outhouses.

4 years ago

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Reply from Vivint

Thank you for your feedback RCR. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Grace Brown Louisville, KY

I have an attorney because they are scamming me. Say I have a verbal agreement. I am going to report them to attorney general, BBB, and try and get a class action suit against them

4 years ago

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Reply from Vivint

Thank you for your feedback Grace. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Bob Comolli Fort Worth, TX

Purchased Vivint system a month ago. In the last week my control panel has gone blank 3 times rendering the system useless. I never had a problem with ADT. I shouldn't have left them.

4 years ago

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Reply from Vivint

Thank you for your feedback Bob. If you are experiencing issues with your panel, please contact our chat support team using this link:

Nov. 28th, 2019

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Russell Pearland, TX

Could not get a call back from loyalty program

7 months ago

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Reply from Vivint

Thank you for your feedback, Russell. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Paul

They haven’t fix the problem yet with my yard camera

7 months ago

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Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Raphael San Antonio, TX

Kept charging me after I canceled service.

7 months ago

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Reply from Vivint

Thank you for your feedback, Raphael. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Breanna Clayton Southfield, MI

Lying sales representative and broken doorbell

7 months ago

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Reply from Vivint

Thank you for your feedback, Breanna . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Alysha Brannon Dover, DE

Poor. There is always an excuse when call about an issues

7 months ago

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Reply from Vivint

Thank you for your feedback, Alysha . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Rene Richthofen West Palm Beach, FL

Equipment service is completely unreliable

7 months ago

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Reply from Vivint

Thank you for your feedback, Rene . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Shamar Briscoe Baltimore, MD

Not knowledgeable about product in troubleshooting

7 months ago

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Reply from Vivint

Thank you for your feedback, Shamar . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Charles Gainer Griffin, GA

Don’t like the way they treat you. Service is poor.

7 months ago

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Reply from Vivint

Thank you for your feedback , Charles. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Pam McGhee Midway, GA

I have been unable to receive my products that I paid for.

7 months ago

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Reply from Vivint

Thank you for your feedback, Pam . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Casandra Lott-Woods Raywood, TX

The stuff goes offline, nothing fixes its problems

7 months ago

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Reply from Vivint

Thank you for your feedback, Casandra . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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DS Strongsville, OH

Sales guy lie about the price and opening up a line credit

7 months ago

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Reply from Vivint

Thank you for your feedback  DS. We appreciate your honesty about your experience with  the sales rep and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Nicole Anniston, AL

Equipment is faulty and too expensive. Bad service.

7 months ago

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Reply from Vivint

Thank you for your feedback Nicole. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Craig Eubanks Indianapolis, IN

Not what we expected. Plus rushed to sign up.

8 months ago

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Reply from Vivint

Thank you for your feedback, Craig . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Clint Schmidt Aurora, CO

System does not work. Camera and arming away.

8 months ago

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Reply from Vivint

Thank you for your feedback , Clint! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Jamal Abdelhadi Moreno Valley, CA

Still waiting for tech to come and finish the work

8 months ago

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Reply from Vivint

Thank you for your feedback, Jamal! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Chris Allen Pennsauken, NJ

I don’t like how my back yard camera is always offline.

8 months ago

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Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Tracy Torres Thousand Palms, CA

Poor quality equipment and poor customer service.

8 months ago

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Reply from Vivint

Thank you for your feedback, Tracy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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James Smith Beaumont, TX

Lie from the start and not customer friendly.

8 months ago

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Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Juan M Denver, CO

Low quality products for high prices. PUSHY sales guys

8 months ago

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Reply from Vivint

Thank you for your feedback, Juan. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Jeremy Adamowicz Brownsburg, IN

Terrible software. Always going off line

8 months ago

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Reply from Vivint

Thank you for your feedback, Jeremy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Jacob Reutter Grand Rapids, MI

my bill is always wrong and no one can help

8 months ago

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Reply from Vivint

Thank you for your feedback, Jacob. We appreciate your honesty about your experience with your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Tyrone Charlotte, NC

Horrible sales rep as well as customer service.

8 months ago

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Reply from Vivint

Thank you for your feedback, Tyrone. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Donald Leyman Aliquippa, PA

Tired of being harassed by calls. Come pick up your stuff

8 months ago

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Reply from Vivint

Thank you for your feedback, Donald. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Aleksey Rozhnev Loomis, CA

Terrible. Very 1 Quality & Installation

8 months ago

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Reply from Vivint

Thank you for your feedback, Aleksey! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 9th, 2021

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Anonymous

Their salespersons aarae not truthful or 2

8 months ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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William Apple Valley, CA

Expensive version with a unnecessary contract.

8 months ago

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Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Marie Girard Hutto, TX

Long wait on phone, bad quality equipment

8 months ago

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Reply from Vivint

Thank you for your feedback , Marie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Dwhoush New Orleans, LA

The amount of smart features Vivint offers with their plans is amazing. I didn’t buy because their customer service rep was extremely pushy.

1 year ago

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Reply from Vivint

Thank you for your feedback. If you change your mind at any time, we'd like to help you get the system. Give us a call at 877-415-1848.

Mar. 5th, 2020

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russbayles West Valley City, UT

We loved having a Vivint. Best part is their wireless system. No wires at all which makes install easy and keeps the house clean of holes. Customer service is great too.

1 year ago

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Reply from Vivint

Thank you for your feedback Russ! We appreciate you letting us know about your experiences with us.

Mar. 3rd, 2020

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Scott C. Lehi, UT

Feel secure and seems to be good technology. Like the phone app. Sales person was very helpful that sold us the product.

1 year ago

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Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with us and your system. Thank you for being a part of the Vivint Family!

Feb. 27th, 2020

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Kellen Layton, UT

Keeps your place safe and isn't all that complicated when you look at it. They always seem to be there when you need them.

1 year ago

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Reply from Vivint

Thanks for the feedback, Kellen! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 20th, 2020

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Kallie Chappell Salt Lake City, UT

I like Vivint because the app gives you control of all the locks on your doors, including the garage.

1 year ago

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Reply from Vivint

Thank you for your feedback Kallie! We are so glad to hear that you're enjoying controlling your system from the app. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Jon Robinson Riverton, UT

I worked with a home builder and we used their service on all of our model homes. We even caught a break in suspect thanks to the video provided.

1 year ago

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Reply from Vivint

Thank you for sharing, Jon! We love to hear how Vivint has helped you out in your home. Thank you for choosing Vivint to protect your home and family.

Feb. 13th, 2020

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David T Draper, UT

Vivint has been a good company protecting us. their customer service has always been great. I feel safe with my family being protected by them.

1 year ago

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Reply from Vivint

Thanks for the feedback, David! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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JamieD Orange, CA

I love vivint! I have a high level of trust in the company and I love their customer service team. High quality

1 year ago

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Reply from Vivint

Thank you, Jamie, for your feedback! It is so good to know that you're enjoying your system and service. When you can, reach out to our chat team to get your referral code using this link:

Jan. 30th, 2020

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Cam McClellan Magna, UT

We have used Vivint for a long time with no problems. The service is great and we have a good peace of mind by having them.

1 year ago

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Reply from Vivint

Thanks for the feedback, Cam! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 28th, 2020

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Debbie Fish Biloxi, MS

Not at all happy with the door to door salesman that knocked on my door then proceeded to get very rude with me when I insisted that I did not need his services as we already are happy with our security company.

1 year ago

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Reply from Vivint

Thank you Debbie for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 15th, 2020

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Jacob American Fork, UT

Vivint is incredible. We love having our house safe and smart. Voice commands make it easy to keep an eye on things at home while I am away.

1 year ago

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Reply from Vivint

Thank you for your feedback Jacob! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Annie Orr Provo, UT

Vivint Home Security has been amazing for my home. The company was so helpful with the system and setting it all up. I feel so much safer now!

2 years ago

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Reply from Vivint

Thank you for your feedback Annie! We are so glad to hear about your experiences with us and how your system is helping you to feel safer. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Oscar Castaneda Harvey, LA

Overpriced in my opinion and poor quality of installation

5 months ago

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Reply from Vivint

Oscar, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Decker Mansfield, TX

Fraudulent & deceptive representation of service(s) & equipment

9 months ago

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Reply from Vivint

Thank you for your feedback, Decker. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Antwan Lathan Portsmouth, VA

The equipment is good. Service was very bad

9 months ago

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Reply from Vivint

Thank you for your feedback, Antwan. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Biniam Lemma Manor, TX

the actual product is not as sals rep presented

9 months ago

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Reply from Vivint

Thank you for your feedback , Biniam. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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A Brandywine, MD

Poor equipment, poor service and poor customer service.

9 months ago

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Reply from Vivint

Thank you for your feedback , A. We appreciate your honesty about your experience with equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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mark Avondale, AZ

Very poor and lack of communication . not reliable .feel taken advantage of

9 months ago

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Reply from Vivint

Thank you for your feedback , Mark. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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