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Vivint

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8,228 User Reviews

9.9

Overall Score

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Balthrop Brownsville, TX

No problems. Everything seems to be functioning properly.

1 year ago

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Reply from Vivint

Thank you for your feedback Balthrop! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Clara Iven

They are very responsive in accidental calls.

1 year ago

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Jesse Rathbun

Great service when ever I have needed assistance.

1 year ago

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Camille St. Laurent

Very happy with years and years of service.

1 year ago

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Joe

They have good salesmen. I like being secured by them.

1 year ago

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Timothy

The best part of Vivint is the app.

1 year ago

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Justin

Easy access to customer support. The equipment works.

1 year ago

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Wendy S

Right now my system is not working. It keeps saying low battery.

1 year ago

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Reply from Vivint

Thank you for your feedback, Wendy. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Paul

I like that it works. It gives me security.

1 year ago

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Anonymous

The app on my phone is great

1 year ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Robbin

I picked Vivint for the price. The system has been reliable

1 year ago

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Reply from Vivint

Thank you for your feedback Robbin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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N Young Princeton, FL

Good system, easy to program. Satisfied with purchase.

1 year ago

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J. Wright Burleson, TX

So far so good there have been a few minor glitch’s

1 year ago

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Hermilo Ruiz Houston, TX

Very Good, recomanded Vivint to my son and my sister.

1 year ago

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Robert Houston, TX

They can definitely do better. I still haven't had my issue resolved

1 year ago

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Reply from Vivint

Thank you for your feedback, Robert. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Carl Doan Murrieta, CA

Vivint has been a responsive and easy to work with company.

1 year ago

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Lorraine

The security system from Vivint is easy to use.

1 year ago

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Richard

Customer service has been pretty good and I feel protected.

1 year ago

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Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Eric

Customer service and the equipment are horrible. I would sell the company to somebody that knows how to run it.

1 year ago

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Reply from Vivint

Thank you for your feedback Eric. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Mark Mueller Brentwood, CA

Good value for the money and easy to use with the phone app

1 year ago

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Reply from Vivint

Thank you for your feedback Mark! We appreciate you letting us know how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Charlotte MacPherson-Levesque

The newer panel is an improvement over the older.

1 year ago

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Reply from Vivint

Thank you, Charlotte, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Hans Hoffman

Everything works well Replaced some batteries

1 year ago

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Reply from Vivint

Thank you, Hans, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Bernard Colorado Springs, CO

Trouble with bill got bill fixed happy with experience

1 year ago

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Reply from Vivint

Thank you, Bernard, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Frances Amarillo, TX

Most problems are taken care over the phone.

1 year ago

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Reply from Vivint

Thank you, Frances, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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goldstein Tucker, GA

easy to use and program, good to see who is at door

1 year ago

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Reply from Vivint

Thank you, Goldstein, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Gonzalo Factor, Jr. San Antonio, TX

We have had no problems with the cameras and have had to replace the batteries on some of the doors but no problems.

1 year ago

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Reply from Vivint

Thank you, Gonzalo, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our support team at your convenience by calling 844-241-3243

May. 15th, 2020

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Julie

Great service friendly personnel great system

1 year ago

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Reply from Vivint

Thank you, Julie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Sandra Bowie, MD

The outside camera constantly fails to work and is offline

1 year ago

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Reply from Vivint

Thank you, Sandra, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera further. Please contact our support team at your convenience by calling 844-241-3243

May. 15th, 2020

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Anonymous Mira Loma, CA

The motion detector Vivint has is good.

1 year ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your motion detector. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Robert Colorado Springs, CO

They usually respond whenever we call. I like the cameras.

1 year ago

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Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear how you're enjoying your cameras. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Kathaleen

Equipment is reliable and dependable. Customer service is good. Prices are way too high.

1 year ago

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Reply from Vivint

Thank you, Name, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243 which can help with covering monthly payments.

Apr. 23rd, 2020

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Marvin

Horrible service, camera captures nothing. So many robbery in neighborhood and camera caught nothing

1 year ago

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Reply from Vivint

Thank you for your feedback, Marvin. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Adam Przybysz

Car guard stopped working but was nice while it lasted.

1 year ago

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Reply from Vivint

Thank you for your feedback, Adam. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Shaunda

They are not helpful. I've been having nothing but trouble with it since I moved to a new house.

1 year ago

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Reply from Vivint

Thank you for your feedback, Shaunda. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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James

It's not good at all. I don't even know if it's working. They don't come when you need them and never respond.

1 year ago

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Reply from Vivint

Thank you, James, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Kim

The equipment did not work. The customer service never answered any of my questions or handled any of my issue.

1 year ago

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Reply from Vivint

Thank you for your feedback Kim. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Greg

Great company to start but difficult to stop.

1 year ago

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Reply from Vivint

Thanks for the feedback, Greg! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 25th, 2020

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Brigitte Summerlin

The system works very well and is easy to use

1 year ago

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Reply from Vivint

Thanks for the feedback, Brigitte! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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George

Good thus far. Minor issues but customer fixes in time.

1 year ago

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Reply from Vivint

Thanks for the feedback, George! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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JEANNE M ARRO

VERY GOOD. QUICK RESPONSE WITH ALERT CALLS.

1 year ago

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Reply from Vivint

Thank you for your feedback Jeanne. We are so glad to hear about your experience with us when your alarm has gone off. Thank you for being a part of the Vivint family!

Mar. 19th, 2020

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Jim Bullard

They raised my payment about two dollars with out any previous notice.

1 year ago

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Reply from Vivint

Thank you for your feedback, Jim. We'd like to see how we can help. Please call us at 18002165232.

Mar. 16th, 2020

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Linda

Good but price keeps going up, not happy about that.

1 year ago

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Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Mike

It is good, but just never get enough information: billing, updates, etc.

1 year ago

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Reply from Vivint

Thank you for your feedback, Mike. We'd like to see how we can help you with those issues. Please call us at 18002165232.

Mar. 16th, 2020

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Susan

Very good except batteries they installed run low to fast

1 year ago

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Reply from Vivint

Thanks for the feedback, Susan! We love to hear about your Vivint experiences! If you're experiencing any other issues, we'd like to help. Please call us at 18002165232.

Mar. 16th, 2020

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Sandra Walling

Had my system updated. They did a good job.

1 year ago

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Reply from Vivint

Thank you for your feedback Sandra! We appreciate you letting us know about your experience with your Smart Home Pros. When you have a chance, give us a call at 1-800-216-5232 to get your referral code, that can lead to some great perks.

Mar. 10th, 2020

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Powell

Good overall. Very polite customer service

1 year ago

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Reply from Vivint

Thanks for the feedback, Powell! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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S H

Sound service with good products at reasonable cost

1 year ago

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Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Patricia Carlson

Hard to understand tech people hard to understand tech people

1 year ago

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Reply from Vivint

Thank you for your feedback Patricia. We appreciate you letting us know about your experiences with us, and would love to look into your concerns further. When you can, give us a call at 1-800-216-5232.

Mar. 9th, 2020

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Earnestine Thompson

False alarm but they advised me how to turn it off

1 year ago

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Reply from Vivint

Thank you for your feedback Earnestine! We are so glad to hear about your experience with us when you had a false alarm.

Mar. 4th, 2020

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Mary Lotito

That someone answers right away when the alarm goes off

1 year ago

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Reply from Vivint

Thank you, Mary, for your feedback! It is so good to know that you're enjoying your system and our services. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020