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Vivint

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8,255 User Reviews

9.4

Overall Score

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Lisa Falaniko Edmond, OK

When getting the program was unaware of monitoring charges and also product cost

1 year ago

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Reply from Vivint

Thank you for your feedback Lisa. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Eben

Company lacks customer service nor do they stand behind their products.

1 year ago

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Reply from Vivint

Thank you for your feedback Eben. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Paul Sanders Laramie, WY

Good and Bad. Product works well, but way too costly. $2000 for equipment charge, that's outragous

1 year ago

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Reply from Vivint

Thank you for your feedback Paul. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Austin Hobbs, NM

Not worth it- overpriced- Rip off didn't work all of the time and had little use.

1 year ago

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Reply from Vivint

Thank you for your feedback Austin. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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David Estes Northport, AL

Not a good experience. I had several problems with the initial install.

1 year ago

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Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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April Lewis Lincoln, NE

Horrible sales experience. Salesman was RUDE. Customer service required HOURS of hold time.

1 year ago

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Reply from Vivint

Thank you for your feedback April. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Brian

Provide better equipment and be better at customer service. It does not work properly.

1 year ago

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Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Dailly aguilar

Not great, the system is slow and confusing and the customer service isn't great either

1 year ago

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Reply from Vivint

Thank you for your feedback Dailly. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Paula L. Smartt

I have had issues that haven't been resolved

1 year ago

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Reply from Vivint

Thank you for your feedback, Paula. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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James Alexander

It has been what we expected and have no problems with it at any time

1 year ago

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Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Jill Archer

Not great, the sensors are spotty at best and the equipment is VERY expensive

1 year ago

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Reply from Vivint

Thank you for your feedback Jill. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Janet Newmark

Absolutely horrible. The worst customer service I have ever experienced in my entire life.

1 year ago

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Reply from Vivint

Thank you for your feedback Janet. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Eric

Terrible customer service. Terrible customer service. Terrible customer service.

1 year ago

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Reply from Vivint

Thank you for your feedback Eric. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Cleta

System and cameras rarely work and didn't get a stand for the screen like was promised

1 year ago

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Reply from Vivint

Thank you for your feedback Cleta. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Brad Evans

They only care about getting the contract and then they leave.

1 year ago

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Reply from Vivint

Thank you for your feedback Brad. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Wanda Thompson Thompson Smith

We are still having problems withour doorbell not working!

1 year ago

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Reply from Vivint

Thank you for your feedback, Wanda. We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Cheryl Gemignani

Worst company ever. You wait hpurs on the phone. My alarm system now has 2 codes

1 year ago

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Reply from Vivint

Cheryl thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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William Torres

Ok. Still having issues, resolving signal issues, always loosing cameras

1 year ago

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Brandon Bazile

Good system, poor customer service experience.

1 year ago

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Kathy Lee

Poor ...salesperson did not deliver as proposed

1 year ago

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Madeleine Little

Very poor - pushy customer service, poor covid safety and difficult to cancel services

1 year ago

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Herbert Lewis

Not Good, system not working, long wait for someone to come out very very unhappy.

1 year ago

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Kerry Hicks

Nothing but problems. Lies from day 1 and contracts that didn't match what was promised

1 year ago

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Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Jan. 7th, 2022

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Pamela Firman

There are many features that I have no clue how to use.

1 year ago

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Robert Van Gundy

They didn't, explain financing well, was surprised when saw charges

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Thelma

They’re not the right company for me. Poor service. They need to come get their equipment.

1 year ago

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LaChannel Sanders

Called about why our bill was higher than quoted, was going to stop service

1 year ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Mark

Overall not satisfied with hidden charges

1 year ago

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Felicia Fischer

below average tech that installed cameras left a message had to call back...

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Adrian

FROM THE START IT HAS BEEN HELL THE INSTALL WAS HORRIBLE FROM THE SALES MAN TO CUSTOMER SERVICE

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Mary EllenGarcia

Bad my key pad not working send me a new like I can see and put new one in with my arthritis

1 year ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Jacqueline Sangster

You with up on the bill .you told me one thing and the bill said something else

1 year ago

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Diane

Not super. Wishing we had known more before we signed

1 year ago

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Rick

Come and pick up the system. I cancelled this last month and waiting for tech to pick up system.

1 year ago

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Robert Ciara

My door bell is currently inactive and it wont reboot. Im still waiting on service

1 year ago

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Shirley fletcher and Jimmy hickmon

Poor customer service and they let you get stuck with equipment without telling you all the facts.

1 year ago

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Danny Benford

During the installation period it was an absolute nightmare.

1 year ago

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Doesn't Matter

nothing, sale person (DeMarcus P) lied about everything. I wish I could back everything!

1 year ago

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Florine E. Roper

i would not recomen your company . i wasnot given an honest statement by the person who call on me.

1 year ago

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Janise wiggins

Poor..I was promised an credit to my account I have yet to receive it for 212.00

1 year ago

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joseph matos

not so good, cameras been offline for 3 days and haven't got word on when a technician is coming.

1 year ago

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Keith Dickerson

Have had a couple problems with batteries and sensors.

1 year ago

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Martin

Install was a mess batteries died within weeks

1 year ago

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Lisa R Carter

Didnt replace a brand new canera that i just bought

1 year ago

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Manny Alcantara

Pretty good but is not picking up people in my yard anymore

1 year ago

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Eddie Palma

It’s okay. Wish the alarm was not on the control panel

1 year ago

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Paul Schauble

Not happy with it Not worth the money for the system, thats overpriced

1 year ago

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David

Customer service has been horrible. Your representative was VERY rude and pushy!!

1 year ago

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sammy moore

vivint told me a lie,they said they would payoff my current system and they wouldnot

1 year ago

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William Caudill

The service is great but the way it was advertised to me was way wrong and misleading.

1 year ago