Guardian Protection
8.6
Overall Score
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Verified Customer
Review Source
Linda T Assard Greensburg, PA
2 years ago
Reply from Guardian Protection
I am happy to know that our professional technician was knowledgeable and took the time to patiently and clearly explain the operation of your Guardian smart home security system. I think you will appreciate its many benefits and conveniences. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 22nd, 2021
Verified Customer
Review Source
Kevin Johnson Cleveland, OH
2 years ago
Reply from Guardian Protection
Glad to know that you are finding response times to be rapid within your Guardian Protection smart home security system. Our monitoring center specialists are on duty 24/7. We never sleep so that you can have peace of mind knowing we are there when you need us most. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 22nd, 2021
Verified Customer
Review Source
Alma Vicente Decatur, TX
2 years ago
Verified Customer
Review Source
George K Gibsonia, PA
2 years ago
Verified Customer
Review Source
Tracey Brick, NJ
2 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jun. 10th, 2021
Verified Customer
Review Source
Victor Selbyville, DE
2 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us and to make a recommendation on an opportunity for improvement. So that we can provide some coaching and additional training, please feel free to email the name of the sales consultant who served you to [email protected]. Or, email your account info (full name, premises address, phone number) so that I can research that information. If you can provide any details to us, that would be helpful. Thanks again for your comments. They are appreciated. I hope that you continue to enjoy the benefits of your Guardian smart home security system. Please give us a call at 1-800-PROTECT (800-776-8328) if we can be of additional service.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
May. 3rd, 2021
Verified Customer
Review Source
Ijeoma Celina, TX
2 years ago
Verified Customer
Review Source
Deelores Ruskin, FL
2 years ago
Reply from Guardian Protection
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
May. 4th, 2021
Verified Customer
Review Source
Kim Mc Cordsville, IN
2 years ago
Reply from Guardian Protection
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jun. 10th, 2021
Verified Customer
Review Source
JC Capitol Heights, MD
2 years ago
Verified Customer
Review Source
Patti Fishers, IN
3 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
May. 4th, 2021
Verified Customer
Review Source
Mel Sauceda Cincinnati, OH
3 years ago
Verified Customer
Review Source
Teresa Crowder Grove City, OH
3 years ago
Reply from Guardian Protection
We couldn't agree more! One of the best features of a Guardian alarm system is that the security and automation all work through one simple app. Thanks for being a customer!
Kevin
Customer Satisfaction Advocate
May. 3rd, 2021
Verified Customer
Review Source
Chantell Bell Valrico, FL
3 years ago
Reply from Guardian Protection
It's great to hear that you are happy with your smart home security system. Please give us a call so that we can provide you assistance when you are having glitches with the App. Our customer care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. You can also visit Guardian Protection's You Tube channel to watch a number of quick videos from our "App in a Snap" series. They are filled with tips and tricks! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
Gloria Creese-Ash Dover, DE
3 years ago
Verified Customer
Review Source
Ellene Millersville, MD
3 years ago
Reply from Guardian Protection
I am happy that you have found our teams to be courteous and professional. They love what they do and undergo many hours of training to ensure an outstanding experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Bruce M Matuson Little Elm, TX
3 years ago
Reply from Guardian Protection
Welcome to the Guardian family. We are honored to have your rating of five stars with regard to our communications. Since 1950 we have dedicated ourselves to reliability and life safety and we hope to make that part of your experience with us each and every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Brian Indianapolis, IN
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I would like to get you assistance with whatever you might need. Please email your account info (full name, premises address, phone number) to [email protected]. so that I can escalate your needs to our supervisor.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Toby Brandon, FL
3 years ago
Reply from Guardian Protection
I am happy that you have found our teams to be absolutely wonderful in responding to your needs. Our Care and Monitoring specialists are Guardian's own employees -- U.S.-based, well-trained, and dedicated to serving you!. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Brenda Monroe, OH
3 years ago
Reply from Guardian Protection
Apr. 19th, 2021
Verified Customer
Review Source
Carmella Turtle Creek, PA
3 years ago
Reply from Guardian Protection
I am glad to know that you are enjoying the convenience of being able to see what's going on at home when you are not there. Our customers tell us that they really like this feature. Technology is constantly evolving and Guardian evolves right along with it, so perhaps your idea will one day become a reality! Thank you for making us your security partner. We are here when you need us!
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 19th, 2021
Verified Customer
Review Source
Erika Bernhard Cranberry Twp, PA
3 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Judy Massengill Apex, NC
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Joel New Braunfels, TX
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding your system reliable. That is super important when it comes to security. I would be happy to get you some assistance with your camera if it is part of your Guardian system. Please email your account information (name, address, phone number) to [email protected] if you would like me to escalate the issue for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 23rd, 2021
Verified Customer
Review Source
Samuel Liberty Hill, TX
3 years ago
Reply from Guardian Protection
So happy to know that our professional technician did a five-star job of installing your ne Guardian smart home security system. Our techs love what they do and undergo many hours of training so that they can provide an excellent experience to you, our valued customer. Thank you for taking the time to let us know. It is greatly appreciated.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 26th, 2021
Verified Customer
Review Source
Terry Thonotosassa, FL
3 years ago
Reply from Guardian Protection
Glad to know that you are feeling the benefits of our advanced interactive platform and software. It's great that you are using the Guardian App to control your security from wherever you are. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 23rd, 2021
Verified Customer
Review Source
Nancy Gelardi Bradenton, FL
3 years ago
Reply from Guardian Protection
We appreciate the positive feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Mar. 10th, 2021
Verified Customer
Review Source
John San Antonio, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Andy Cypress, TX
3 years ago
Reply from Guardian Protection
Thanks for the positive feedback. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 15th, 2021
Verified Customer
Review Source
Brooke Joshua, TX
3 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it both user friendly and good quality. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Anonymous Holmdel, NJ
3 years ago
Reply from Guardian Protection
I am so happy to hear that your Guardian Protection experience has been five star worthy. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Mar. 16th, 2021
Verified Customer
Review Source
John Rowlett, TX
3 years ago
Reply from Guardian Protection
I apologize for any frustration that you have experienced. If you are still encountering an issue, please email your account information (name, address, phone number) to [email protected] so that I can get you some assistance.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 22nd, 2021
Verified Customer
Review Source
Wendy Plank Parrish, FL
3 years ago
Reply from Guardian Protection
So glad to know that you find our customer care team to be friendly and efficient. They love what they do and it shows. All of these team members work are Guardian's own employees, 100% dedicated to our customers' life safety. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 5th, 2021
Verified Customer
Review Source
Elizabeth
3 years ago Edited January 10, 2024
Reply from Guardian Protection
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can provide you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 4th, 2021
Verified Customer
Review Source
Anonymous
3 years ago Edited January 10, 2024
Reply from Guardian Protection
Thank you for taking the time to review us. I am sorry that you currently find it not within your budget to add-on items to your system. We strive to keep our components as affordable as possible while maintaining a high level of quality and still providing professional installation. Please know that we will continue to work hard to deliver you the excellent, 24-hour monitored security you count on from Guardian. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
L Brown Frederick, MD
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us; we appreciate it. If you are still experiencing difficulties regarding follow-through after connection, please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we [email protected] and I will be happy to research your account and escalate this to our supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Amanda Goulet Brandon, FL
3 years ago
Reply from Guardian Protection
I am happy to know that you find your Guardian smart home security system easy to use. That's a good sign you will put it to work for you regularly and get the full benefit. -- here's to peace of mind! Glad that you appreciate the straightforwardness of our billing, too. We try to keep things simple. Thank you for noticing and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Ericka Somarriba Frederick, MD
3 years ago
Reply from Guardian Protection
Happy to hear that you have had a great experience with our customer care, scheduling, and service teams. Our people undergo many hours of training to ensure a great experience for you, our valued customer. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Dora Burke Florham Park, NJ
3 years ago
Reply from Guardian Protection
So happy to know that your Guardian smart home security system is delivering great benefits to you! I am glad that are finding our staff to be helpful. They love what they do and it shows. Know that we are always here if you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
C. Roundtree Middlesex, NJ
3 years ago
Reply from Guardian Protection
I am happy to know that you have found our representatives to be courteous and professional. Our teams are 100% dedicated to life safety. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Sergio
3 years ago Edited January 10, 2024
Reply from Guardian Protection
I apologize for the difficulties. Please allow me to get you some assistance with these issues. Our technical care team is here to serve you and to help ensure that your system is performing as it should. Please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Sherry Kyle, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you find our system to be user-friendly and reliable. Our 24-hour UL Certified Five Diamond monitoring center is the watchful eye you can count on always. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Jacqueline Reyna San Antonio, TX
3 years ago
Reply from Guardian Protection
I am happy to know that you've found five star satisfaction with our team. They love what they do and it shows. Welcome to the Guardian family and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Rennard Berry Dundalk, MD
3 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. We appreciate the feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Melody Wolf
3 years ago Edited January 10, 2024
Reply from Guardian Protection
I am happy to hear that you are pleased with our customer service, they are happy to answer and assist with any questions you may have. We appreciate your positive feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
David Bird Canonsburg, PA
3 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am happy to hear that your experience with Guardian Protection has been a positive one. We appreciate you.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Lisa Cruz
3 years ago Edited January 10, 2024
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Mae Henson Upper Marlboro, MD
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I have located your account and have escalated this to our supervisor. You will be hearing from us within 24 to 48 hours.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 9th, 2021
Verified Customer
Review Source
Richard Tas Georgetown, DE
3 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for your feedback and also for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Stephanie Durham, NC
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
