Name: Guardian Protection
Rating: 3.2

star star star star star

Linda Bires

We have been customers for over 7 years. System is easy to use and the staff is very knowledgeable and friendly if I need assistance.

5 years ago

Reply from Guardian Protection

Hello Linda,

Thank you for taking the time to leave 5 stars for Guardian Protection! We are proud to be your home security provider of choice and appreciate your business.

Dec. 27th, 2018

star star star star star

Bob

Service has been good. Only possible recommendation for change would be replacement of old equipment as technology improves dramatically.

5 years ago

Reply from Guardian Protection

Hi Bob,

Thank you for taking the time to leave a 5 star review for Guardian Protection. We are proud to be your home security provider of choice and will be here when you need us the most!

Dec. 27th, 2018

star star star star star

David Burbage Woodstown, NJ

Great service at an affordable price. If you call their toll free number, you get someone live, on the phone within SECONDS!

5 years ago

Reply from Guardian Protection

Hi David,

Thank you for sharing great feedback on your consumer experience with Guardian Protection. It's great to hear the 100% U.S. based customer service has come thru efficiently when you needed us. We appreciate your business!

Sep. 27th, 2018

star star star star star

John Middletown, DE

Oliver W was great. He did a great job installing everything, and took the time to explain everything and answering our questions.

5 years ago

Reply from Guardian Protection

Hi John,

Thank you for sharing great feedback on your installation experience with Guardian Protection and Oliver! We appreciate your time and are honored to provide you with award-winning home security services.

Aug. 21st, 2018

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Larry Luter Lutz, FL

I've been with Guardian for over 8 or 9 years now and now find that the circumstances exist that I must relocate and sell my house. I've been informed by Guardian that I must continue to pay monitoring fees throughout the contract period even though I no longer own the property. I must now bring in legal professional to challenge this policy as I write a 30 day notice to terminate services.

5 years ago

Reply from Guardian Protection

Hi Larry, I'm so sorry to hear you had a negative experience moving services. I have located your account and will have a Customer Loyalty supervisor research your account and follow up with you.

Jun. 21st, 2018

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Eric Port Richey, FL

The person I spoke to on the phone was helpful however, I mad an appointment for someone to come out and discuss possible service bit no one ever showed nor did I receive a phone call to reschedule. This is not a very professional way to represent a company the clams to be the best in the business.

6 years ago

Reply from Guardian Protection

Hi Eric, I'm disappointed to hear you did not receive a call back. If you are still interested in services I can ensure that I can get you a call back as soon as possible, please private message your contact information.

Apr. 2nd, 2018

star star star star star

Karen Debbs Manor, TX

Sean H was very professional, friendly and knowledgeable. He was able to assist me with the issues I have been experiencing.

6 years ago

Reply from Guardian Protection

Thank you for the review of your service visit, Karen. I'm so happy your issues were resolved and I will make sure Sean is complimented for your accolade!

Mar. 19th, 2018

star star star star star

Manuel Lopez San Antonio, TX

My experience with Guardian has been positive for the past few years. Highly recommend them for all home protection needs.

6 years ago

Reply from Guardian Protection

Hi Manuel, thank you for the customer testimonial! We are honored to help protect what you value most, every day.

Mar. 16th, 2018

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Richard W Albrecht Venice, FL

Surprised it takes a few minutes to get a representative in Customer Service. Not happy with the Sonos system. But representatives are always friendly and professional!

6 years ago

Reply from Guardian Protection

Thank you for the feedback Richard, we are always looking for ways to improve! We hope the security system brings your family peace of mind.

Mar. 6th, 2018

star star star star star

Ranjan Princeton Junction, NJ

The technician came to service and trouble shoot a few issues seemed very knowledgeable and took care of the problems very efficiently.

6 years ago

Reply from Guardian Protection

Hi Ranjan,

Thank you for the feedback on your service visit! It's always great to hear that everything went smoothly. I will make sure to pass along your compliments, have a safe day!

Mar. 6th, 2018

star star star star star

Kimberly Castine Irwin, PA

I have been a customer for quite awhile. They have always been helpful and considerate of my budget. This time was no exception.

6 years ago

Reply from Guardian Protection

Hi Kimberly,

Thank you for being a long time customer, we appreciate your business and are happy to help in any way we can!

Mar. 5th, 2018

star star star star star

Ruth New Castle, DE

Techs are well versed, courteous and attentive to the customer's needs. They go above and beyond to make the customer feel valued.

6 years ago

Reply from Guardian Protection

Hi Ruth, thank you for the wonderful feedback regarding your technicians! We hope the security system is bringing you peace of mind and comfort.

Mar. 5th, 2018

star star star star star

Sandra Phoenix, AZ

Customer service is spectacular. The customer service people are very knowledgeable and can help me immediately without transferring me all around.

6 years ago

Reply from Guardian Protection

Hi Sandra, thank you for the great feedback. First Call Resolution is always our goal as we want to take care of you as efficiently as possible. Thank you for being a customer!

Feb. 22nd, 2018

star star star star star

Osagie Agboh Middletown, DE

Derek B. of Guardian Technologies was professional, friendly and very knowledgable. Never met a more smart tech before now. He deserves a raise!

6 years ago

Reply from Guardian Protection

Hi Osagie, thank you for being a valued customer of Guardian! I will make sure Derek receives your accolades, thank you for sharing!

Feb. 5th, 2018

star star star star star

Deborah Kucan Ellwood City, PA

We have always had good service from Guardian. They have answered our questions and treated us well any time we have had to call for service.

6 years ago

Reply from Guardian Protection

Hi Deborah,

Thank you for the customer testimonial! We are proud to be your home security provider and hope you have a safe day.

Feb. 2nd, 2018

star star star star star

Val Jarvis McKees Rocks, PA

Damien showed up on the day and time that was promised. He was professional and knowledgeable. Got my system up and running without a hitch!

6 years ago

Reply from Guardian Protection

Hi Val,

Thank you for taking the time to leave a review! It's wonderful to hear you had a great experience with Damien, I will make sure he receives your compliments!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 25th, 2018

star star star star star

Anonymous Centerville, GA

always active and timily. replaement parts have been free and all your services have been very good for several years now. Thanks Guardian.

6 years ago

Reply from Guardian Protection

Hello, you're very welcome. We are honored to help protect what you value most!

Jan. 23rd, 2018

star star star star star

Rose Palmieri Cincinnati, OH

Their customer services representatives are always very helpful and will stay on the phone with you until your issue is resolved.

6 years ago

Reply from Guardian Protection

Hi Rose,

Thank you for the nice feedback. We appreciate your business and hope to provide you with peace of mind for many years to come. Our Customer Care team does work 7 days a week to help when you need us the most.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 22nd, 2018

star star star star star

Joyce Reimers Saint Paul, MN

Understanding of my technical problems, quick to make service available and excellent service. Also, staff seemed sincerely concerned.

6 years ago

Reply from Guardian Protection

Hi Joyce,

Thank you for the great customer testimonial! We aim to delight our customers on every interaction.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Michael Denver, CO

I have had Guardian Protection since 8/2016 installed by a company called cingo home. The tech that installed my system has never been able to get my camera to work, and have given up. I wrote a bad review about Cingo and apparently they are the only one Guardian used to install in my area. I have tried to get this resolved and also to add fire alarms but they refuse to come back to my house. I am stuck in a contract with a company that will not respond to my needs. I would say never, never use Guardian.

6 years ago

Reply from Guardian Protection

Hello Michael, I'm sorry to hear you are dissatisfied with your security services. If you have Guardian Protection Services (not affiliated with Guardian Alarm) I would like to look into this matter. Please email your address of services to .
Sincerely,
Nathan D
Customer Satisaction Advocate

Dec. 29th, 2017

star star star star star

Kim Slattery Youngstown, OH

I had an issue with a sensor. Everyone I spoke with was helpful. The job was completed quickly and at a reasonable cost.

6 years ago

Reply from Guardian Protection

Hi Kim,

Thank you for being a valued cusotmer of Guardian. We are so happy to hear the customer experience has been pleasant, that is always our goal.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

star star star star star

Tommy Rodriguez

Ive had family members with different alarm companies but guardian really stands alone when it comes to its customer i havent had one bad experience

6 years ago

Reply from Guardian Protection

Hi Tommy,

Wow, what a great customer testimonial! Guardian appreciates the feedback and we always work to stay ahead of the competition. Our customer's safety is our business.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

star star star star star

Vernon S. Evenski Grand Rapids, MI

When alarm rings Guardian calls immediately. When we call them, they reply immediately. Any tech service is handled quickly and correctly.

6 years ago

star star star star star

Esther Schaming Renfrew, PA

A very efficient company and responds quickly. The people on the phone are very pleasant and have a good understanding of their product.

6 years ago

star star star star_border star_border

Jackie Washington, DC

There were a few glitches with the install of the main panel, however Guardian sent technicians out to repair in a timely manner. Would suggest offering a more user friendly touchscreen panel option.

6 years ago

star star star star star

jim calcutta Bridgewater, NJ

Guardian system has been easy to use and having the mobile app is very convenient. Addition of the garage door control has been very helpful.

6 years ago

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Youa Saint Paul, MN

Their sale man lied about our current security system have bought over by Guardians Protection Service. We didn't know that it was just a scam to get us to sign on to a lengthy contract with them. Now I have been charge with both security companies. I have given few calls to they about their unethical sell tactic but it didn't seem to worry them and have claim they have nothing to do with the sale man. Not a honest company! I won't trust them protecting my home and my family!

6 years ago

star star star star star

Dorothy Gary

Great reliable company....LOVE the fact I can revue whats going on in my house when I am NOT home....and the digital entry incase of any emergency...

6 years ago

star star star star star

T. Firko Elizabeth, PA

Very user friendly and great customer service. Upgraded my system two years ago and everything is still working perfect.

6 years ago

star star_border star_border star_border star_border

Knudsen

Mesa based Guardian is pitiful. We dealt with a young man, installer, who "promised" lots of things and never made good on any of it. They fired him. This company was DOUBLE billing and We caught them called Mesa office and spoke with CEO or owner. Promised restitution and refund then wait 24-48 hours. Check was supposed to arrive Monday, July 10. Nothing came! We have tried to call Guardian several times in the past few days...and no one answers. We are now demanding contract termination. No response. We will be contacting authorities and news stations to publicize this company. A scam.

6 years ago

star star star star star

Mary

Have had Guardian for 2 years. Customer service great and they did respond rapidly to an alarm. They are are good company to deal with.

7 years ago

star star star star star

Crystal Batavia, IL

My Mom has Guardian and it works great! Having protection for her keeps my mind at ease! I know I don't have to worry when I'm not there! Great customer service!

1 year ago Edited April 4, 2023

Reply from Guardian Protection

Hi Crystal,
We're pleased to hear that both you and your mom have great peace of mind thanks to the protection of your Guardian smart home security system. Our monitoring center never sleeps so that you can. Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2023

star star star star star_border

Abi Frisco, TX

My experience with Guardian in the past was good. Installation was fast, the rep was nice and friendly. The home security worked majority of the time. Overall my experience was a good one with Guardian.

2 years ago

Reply from Guardian Protection

Hi Abi,
Thank you for taking the time to connect with us. Our Care, Technical, and Monitoring teams love what they do and it shows. We are honored that you are enjoying your smart home security system and are pleased with our service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

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Verified Customer

star star star star star

Getnet Gidelew Havertown, PA

Excellent customer service, very reliable system.

2 years ago

Reply from Guardian Protection

Hi Getnet,
We're happy to know that you are enjoying five-star service and satisfaction from your smart home security system. Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 12th, 2021

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Verified Customer

star star star star star_border

Stacey Stokes Port Richey, FL

No facial recognition so it's constantly going off with 2 dogs in & out

2 years ago

Reply from Guardian Protection

Hi Stacey,
Thank you for taking the time to connect with us. I am sorry for the difficulty. You are correct in that your system does not feature facial recognition functions but I believe we may be able to assist you in resolving this issue through our customer care troubleshooting team. Please give us a call at 1-800-PROTECT (800-776-8328) seven days a week between 8:30 a.m. and 7 p.m. EST. We look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

star star star star star

JoAnn Dalmolin Canonsburg, PA

Always available/reliable/professional/informative

2 years ago

Reply from Guardian Protection

Hi JoAnn,
Thanks so much for taking the time to review us. As you know our monitoring center never sleeps so that you can enjoy true peace of mind. We will continue to strive to bring you excellence in care and service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 22nd, 2022

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Verified Customer

star star star star star

Caro Goettee Dallas, TX

App Friendly Great Cameras Superb Customer Service

2 years ago

Reply from Guardian Protection

Hi Caro,
Glad you are finding our smart home system user-friendly, and are enjoying the convenience of the mobile app. I am happy to hear that our care team has been providing superb customer service. I will be sure and pass along your comments. They are greatly appreciated! Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2021

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Verified Customer

star star star star star

Odell L Fitzpatrick Cincinnati, OH

I love them because it's low price Guaranteed till I die!!

2 years ago

Reply from Guardian Protection

Hi Odell,
Customer satisfaction is important to us. It's great to know that you are pleased with Guardian. Thank you for choosing us to be your security partner. If we can be of any assistance, please give our team a call at 1-800-PROTECT (1-800-776-8328). We are here for you!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 22nd, 2022

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Verified Customer

star star star star star

Cutise Boswell Sterling Heights, MI

Fast service, understanding staff. I love them 😍

2 years ago

Reply from Guardian Protection

Hi Cutise,
Thank you for the five-star compliment! Our team loves what they do and I'm glad it shows. Our Care and Monitoring team are all Guardian's in-house, U.S.-based employees. They are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

star star star star star

Jackie Temple, TX

I haven’t had any issues it is clear and accurate

2 years ago

Reply from Guardian Protection

Hi Jackie,
We're happy to know that you are enjoying five-star satisfaction from your smart home security system. Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

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Verified Customer

star star_border star_border star_border star_border

Jane Cashin Durham, NC

Never have turned it on because we have questions someone was suppose to bring us a fob and answer question never happened

2 years ago

Reply from Guardian Protection

Hi Jane,
I am sorry for the difficulty. I have located your account and have escalated this to our Care team. You will be receiving a call from them in 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

star star star star star

Robert Lang Abilene, TX

I like their service. Installation was the best.

2 years ago

Reply from Guardian Protection

Hi Robert,
Thank you for taking the time to review us. I am glad to hear that you are pleased with your professional installation. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

star star star star_border star_border

Jas singh Lakeland, FL

I cannot even open my windows to get fresh air without getting ten emails and ten text messages!!

2 years ago

Reply from Guardian Protection

Hi Jas,
I am sorry for your frustration. I would like to get you some assistance. Can you please email your account information (full name, premises address, phone number) to [email protected] so that I can locate your account. I appreciate your patience and look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

star star star star star

Rachel Risler Gastonia, NC

Easy to set up an account and get installed.

2 years ago

Reply from Guardian Protection

Hi Rachel,
Thanks for taking the time to connect with us. We're glad you found it easy to begin enjoying your Guardian smart home security system. Professional installation by our team removes the hassle and the headache while the Guardian mobile app gives you complete, quick control of your system no matter where you are. It's a win-win and we're happy to have you as our customer. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

star star star star star

Manny Indianapolis, IN

Great and not bad price for all new products

2 years ago

Reply from Guardian Protection

Hi Manny,
Thanks for taking the time to connect with us. We try to keep our systems affordable so that as many families as possible can enjoy peace of mind. Glad to know that you are five-star satisfied!
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

star star star star star

Joe Crea Fort Worth, TX

Effective, good value, never miss anything.

2 years ago

Reply from Guardian Protection

Hi Joe,
Thank you for the positive feedback and for being a Guardian customer. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

star star star star star

Emmanuel Dubois Dallas, TX

Professional, prompt and courteous service

2 years ago

Reply from Guardian Protection

Hi Emmanuel,
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

star star star star star

Lloyd

0

2 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Lloyd,
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

star star star star_border star_border

Esperanca Waldorf, MD

There are on going problems with the doorbell camera but I like knowing my family and I are safe.

2 years ago

Reply from Guardian Protection

Hi Esperanca,
Thank you for taking the time to connect with us. I would like to get you some assistance with your issue. Can you please email your account info (Name, Premises Address, Phone Number) to [email protected]. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 10th, 2021

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Verified Customer

star star star star_border star_border

Jessica Silver Spring, MD

Customer service has been very thorough explaining things and they have been helpful.

2 years ago

Reply from Guardian Protection

Hi Jessica,
Thank you for taking the time to connect with us. Glad to know that our customer care team has been taking good care of you. All are Guardian's own, in-house employees. They are highly trained and love what they do . If you need anything, please don't hesitate to reach out to us at 1-800-PROTECT (1-800-776-8328). We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 10th, 2021