Name: Guardian Protection
Rating: 3.2

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Verified Customer

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bud Lewes, DE

great service easy to deal with doesn't take long to get to a real person

6 years ago

Reply from Guardian Protection

Hi Bud, thank you for the great review! We strive to provide the lowest wait time possible for customer care, we are glad that's what you experienced.

Mar. 26th, 2018

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Verified Customer

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Fern La Porte, IN

amazing customer service, went above and beyond correcting an error.

6 years ago

Reply from Guardian Protection

Hi Fern, what a great testimonial! We are always happy to help you out when you need assistance.

Mar. 12th, 2018

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Verified Customer

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Greg Leesburg, VA

From installation to general questions, I have had a wonderful experience.

6 years ago

Reply from Guardian Protection

Hi Greg, thank you for sharing your wonderful experience with us here at Guardian. We appreciate your business!

Mar. 13th, 2018

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Verified Customer

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Attila Nyilas Evans City, PA

I used it previously, and I now have the same equipment that I had before, but improved.

6 years ago

Reply from Guardian Protection

Hi Attila, thank you for keeping Guardian Protection! We are honored to help protect you wherever you may go.

Mar. 14th, 2018

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Verified Customer

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Troy Purnell Millersville, MD

It was affordable. It seems to be up to date equipment, and they seem to be knowledgeable.

6 years ago

Reply from Guardian Protection

Hi Troy, thank you for choosing Guardian Protection for your security needs! We are proud to provide you peace of mind and help protect what mattes most.

Mar. 9th, 2018

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Verified Customer

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taramsu Canton, OH

I feel they have my back, they have always been very helpful

6 years ago

Reply from Guardian Protection

Hello,

We definitely have your back at Guardian, thank you for being a valued customer!
We are honored to help protect what you value most in life.

Feb. 5th, 2018

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Verified Customer

star star star star star

A. Brown Ormond Beach, FL

Awesome service, great customer service. Love the security system!!

6 years ago

Reply from Guardian Protection

Thank you for the review! We appreciate your business and are honored to help protect what you value most.

Jan. 29th, 2018

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Verified Customer

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KS Austin, TX

The install was quick and easy. And, the ease of use is simple.

6 years ago

Reply from Guardian Protection

Hi KS,

I'm so glad to hear the install went smoothly for you and the system is easy to use. We hope the system brings you peace of mind.

Jan. 29th, 2018

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Verified Customer

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David Janitor Granby, CO

Good service fom Guardian, poor service, lack of system knowledge by their subcontractor, Meridian.

6 years ago

Reply from Guardian Protection

Hi David,

Thank you for the feedback, I will make sure to pass this along to operations management. At Guardian, we are passionate about providing you with award-winning security monitoring.

Jan. 15th, 2018

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Verified Customer

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Cassaundra Ruther Glen, VA

Polite and efficient and on time. Knowledgeable about the equipment

6 years ago

Reply from Guardian Protection

Hi Cassaundra,

Thank you for being a valued customer! We appreciate your feedback and your business.

Jan. 15th, 2018

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Verified Customer

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Tony Middletown, OH

We have not had any issues with Guardian and the security system is easy to use. We really like it.

6 years ago

Reply from Guardian Protection

Hi Tony, thank you for taking the time to leave a review for Guardian on Best Company! We are so glad to hear you are enjoying the services.

Jan. 15th, 2018

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Verified Customer

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Not clear of the question Fort Mill, SC

Good experience with selection, installation & training with the system

6 years ago

Reply from Guardian Protection

Hello,

I'm glad to hear your Guardian representative took the time to train you on your new security system. Customer satisfaction is always our goal!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Lauren Bowie, MD

Service and attention to my requests has been excellent. Service has been prompt and quick.

6 years ago

Reply from Guardian Protection

Hi Lauren,

Thank you for the review, we are glad you are enjoying the services!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Lauren Rochester, PA

The camera hasn't been working, and it doesn't record video unless there is a possible break in, and it doesn't zoom. Not worth the money at all.

6 years ago

Reply from Guardian Protection

Hi Lauren,

Thank you for the valuable feedback. I'm sorry to hear you are unsatisfied with the cameras. We do offer a SVR recording unit for constant recording of video clips, please give us a call at 1-800-PROTECT if you would like to learn more.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

star star star star star

Marty Cincinnati, OH

The customer service is superb, and I appreciate the thoroughness.

6 years ago

Reply from Guardian Protection

Hi Marty,

Thank you for the review! We appreciate your business everyday.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Tanner Schmidt South Jordan, UT

The service was already installed in the home I got. I guess it's ok.

6 years ago

Reply from Guardian Protection

Hi Tanner,

I'm happy to hear you activated your Guardian Protection security system. Please let us know if you ever have questions, our customer care team works extended hours 7 days a week to assist!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Verified Customer

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Amanda Greensboro, NC

They are very efficient in servicing my needs as a customer.

6 years ago

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Verified Customer

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Justin Brown Frederick, MD

They are very helpful and explain what they are dong in detail.

6 years ago

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Verified Customer

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Colb Elkton, MD'

Customer service has been great would recommend for the services offered

6 years ago

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Verified Customer

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Jon Falls Church, VA

Great customer service. And the security system works very well

6 years ago

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Verified Customer

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Tony Castro Motors San Antonio, TX

Very simple and easy to use. Great to control off your cell

6 years ago

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Verified Customer

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Eva Dumfries, VA'

There should be more collaboration between the cable company, GPS and the GPS sales representative.

6 years ago

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Verified Customer

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Karen Wicks 28677

I like it, it's a good system. The man that came and hooked it up was nice too.

6 years ago

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Verified Customer

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Arivudai Ramachandran Skillman, NJ

They're very trustworthy and their customer support is very good. Our experience has been good.

6 years ago

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Verified Customer

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Harry Quinn Franklinville, NJ

Good service, excellent service technicians. Good service plan.

6 years ago

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Verified Customer

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Gus Stratakis Cockeysville, MD

So far so good with the equipment. I don't remember why we chose them, but it's been very good

6 years ago

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Mother of Justice Upper Marlboro, MD

The Service Technician who came to replace our CO detector & troubleshoot the doorbell camera was excellent.

9 months ago

Reply from Guardian Protection

Hi Mother of Justice,
Happy to hear that our professional technician provided excellent service to you recently. We appreciate that you took the time to post a five star review. I will be sure and share this with our operations management team. Our techs greatly appreciate when our customers notice their commitment to excellence. I also want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 2nd, 2023

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NANCY PECORARO Brooklyn, NY

THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH THEY ARE UNPRIOFESSIONAL, UNRELIABLE, LIARS AND DO NIOT RESPOND TO YOUR EMAILS. IF I WAS A APPLIANCE COMPAMY I WOULD NOT HIRE THEM THEY ARE A DFOR THEIR INCOMPETENCY ISGRAC AND MAKE THE APPLIANCE COMPANY LOOK LIKE THEY DO NOIT SYAND BEHIND THEIR MERCHANDISE, THE PEOPLE WHO WORK FOR THEM SHOULD BE FIRED FOR THEIR INCOMPETENCY.

1 year ago

Reply from Guardian Protection

Hi Nancy,
I am sorry for the frustration. I believe you have you have posted to the wrong Guardian. We are a security systems company, www.GuardianProtection.com, that installs and monitors security systems for homes and businesses. I believe you are looking for an appliance repair company. We do not sell or service appliances. We wish you the best in getting your issue resolved with your appliance.
Sincerely,
Mary Lynn M.
Guardian Protection Customer Satisfaction Advocate

Apr. 24th, 2023

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Nick Bell San Antonio, TX

Guardian has been an absolute headache to deal with. Their equipment continues to malfunction because their system doesn't update correctly and we are charged each time they have to fix the error which is on their end. Also it's delayed so I get notified anywhere from 10-30 minutes if even at all that someone has walked on our property or is at our door. Do not recommend at all

1 year ago

Reply from Guardian Protection

Hi Nick,
I am sorry for the frustration. I have located your account and have escalated this to our technical team. Please expect a callback within 24 to 48 hours. I appreciate your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2023

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Teresa Homer

Gaurdian used a 3rd party to sell me the system. I was told that my system would go to the seller when I came in. I ended up paying a large fee for nothing that I am recieving. I feel like they need to be more upfront. Have a system in place for new owners to assume the contract so they are not taken advantage of and sold a new system. I also was not told about my cities permitting charge.

1 year ago

Reply from Guardian Protection

Hi Teresa,
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. I see that you purchased your system less than a year ago, in May 2021, through an authorized dealer. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 8th, 2022

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JK N Morgantown, WV

Extremely poor customer service. Company does not reveal hidden costs & will blame customer for everything including when they don’t have appropriate personnel that clearly is a company issue. Filed a complaint and received call from a resolution tech- again, blamed customer and refused to take any responsibility for their problems. Would NEVER do business not recommend them to anyone. Everything is fine, until the customer needs something. Buyer BEWARE!!

2 years ago

Reply from Guardian Protection

Hi JKN
I apologize for any difficulties you are having. I would like to get you assistance. Please email your account information (full name, premises address, phone number) to [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2022

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Stijn Antierens Atlanta, GA

The sales guy was explaining the system including the door bell camera in his sales pitch ended not putting it on the contract and now I am basically paying 40 dollars a month to have a panel on the wall tell me if the door is open and have someone call me to tell me my door is open. Very unhappy with the system that was installed just 2 days ago. And when I told them I want to cancel the service they said it would be a 750 dollar charge for termination.

2 years ago

Reply from Guardian Protection

Hi Stijn,
I am sorry for the frustration. According to the account notes, Guardian was asked to tie-in non-Guardian equipment such as a Nest doorbell to your security system. Adding-in non-Guardian components could compromise the integrity of your system which is designed to help protect you and your home. If you would like to discuss the addition of a Guardian doorbell camera to your system, please feel free to give us a call at 1-800-PROTECT. Regarding the early termination charge, we take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2022

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KCLewis Philadelphia, PA

The customer support has been fantastic. Our technician Betsy was fast and efficient. We have an infant and she was so helpful and accommodating.

2 years ago

Reply from Guardian Protection

Hi KCLewis,
Glad to know that you have had a five-star experience with our customer support team and that our professional technician was fast, efficient, and respectful of your environment considering that you have an infant in your home. May you and your family enjoy many years of peace of mind with Guardian as your partner in security. I will be sure and pass along your comments to our technician's supervisor. I am happy that you found her to be helpful and accommodating. We believe that professional installation makes a meaningful difference. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

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L. Moore Indianapolis, IN

Built new home.. was offered guardian home security service which I refused. They wired for the service anyway... I am semi-ok about that but they left 4 wires 5 feet long hanging down the side of the house and refuse to cover... they just dangle there leaving a hole into my home. They refuse to address. I bought this home.. and I refused the service.. why do we have to have 4 large white cords (siding is brown) dangle from our home? And a hole in my siding letting in moisture?

3 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi L. Moore. I sent you a private message to follow-up. Can you please confirm that your received. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Apr. 7th, 2021

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Sean Craig Ellicott City, MD

I have been a customer for 12 years. Every 3 years we get a new plan and usually 3 added censors. The monthly fee keeps going higher and now realize I have been paying more than anyone after I started reviewing other companies. I called to extend another 36 and inquired about customer loyalty rates and they laughed! So done getting ripped off! There technical service teams have been out about 7 times before finally fixing the issue in the last 36 months! Stay away from Guardian!!

3 years ago

Reply from Guardian Protection

Hi Sean,
I am sorry for your frustration. I have located your account and have escalated this issue to our supervisor. You will receive a call from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

star star star star star

Ray Reyes Fuquay-Varina, NC

If I really will give a good feedback will be 10 out of 10. they should get the service and they never will regret have this excellent company

3 years ago

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Rose Clarksburg, MD

Jeff W was wonderful and very experienced. I will recommend him to all guardian protection customers. Good job Jeff! See you again

3 years ago

Reply from Guardian Protection

Hi Rose,
Thank you for being a 5-star customer of Guardian Protection and taking the time to share great feedback for Jeff! We appreciate you!

Jul. 30th, 2020

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Amy Sawyer Middletown, MD

Technician Jeff was great! He did an awesome job installing the system, and teaching me how to use it. Very professional.

3 years ago

Reply from Guardian Protection

Thank you, Amy, for taking the time to share a 5-star review for Jeff! Guardian Protection is proud to be your home security provider of choice.

May. 15th, 2020

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DPP Greenway, VA

Richard J was Very professional and patient. He explained everything well and worked very efficiently. He did an amazing and awesome job.

3 years ago

Reply from Guardian Protection

Hello,
Thanks so much for sharing your recent customer service experience. Guardian Protection is proud to be your home security provider.

May. 8th, 2020

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Mmw Washington, DC

Guardian technician, Richard, was excellent and thorough. He explained everything carefully and accommodated our preferences.

3 years ago

Reply from Guardian Protection

Hello,
Thanks so much for sharing 5-star feedback for Richard! Guardian Protection is proud to be your home security provider of choice.

May. 5th, 2020

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Anthony Trapletti Naples, FL

Great experience. The installation tech was great and very knowledgeable. Explained everything we needed to know. Highly recommended!!

4 years ago

Reply from Guardian Protection

Hi Anthony,
Thank you for being a 5-star customer! Guardian Protection appreciates your feedback and business very much.

Apr. 6th, 2020

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Nicole Reyes ,

My experience with guardian has been great. The 2 guys who came to my house were very respectful and explain very detail to me. Highly recommend

4 years ago

Reply from Guardian Protection

Hi Nicole,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and continued business very much.

Apr. 2nd, 2020

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Johnson Family Clear Spring, MD

Thank you for you time, advice, and detailed explanations! Stay safe out there as you keep families safe across the region. God Bless!

4 years ago

Reply from Guardian Protection

Thank you, Johnson family! We are taking care here and will work hard every day to help protect your family as well. Have a safe day with Guardian Protection!

Mar. 23rd, 2020

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J S Pittsboro, NC

Absolutely horrible customer service, we no longer have them because of a move to a new house yet we have been paying for over 1.5 years still for the old house. They also want to charge us another $450 to cancel that service still. We were lied to when we moved from Pittsburgh that our contract would not be extended which is was 5 more years when one of their employees forged a digital signature for an installation. Do not trust this company to keep you safe or take care of you, only there for the money.

4 years ago

Reply from Guardian Protection

Hi Jacob,
We apologize for the frustration. Guardian makes an upfront investment when installing or upgrading a security system and the agreement helps us recoup those investments over time. When moving you do have the option to move the services or have the new home owner take over the remaining agreement. I have looked into your account and see the Customer Loyalty team discussed your options with you and offered a discounted early termination fee. Please let us know if we can help any further with your questions or security needs.

Feb. 12th, 2020

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Nicky Washington, DC

He was excellent and very knowledgeable. Did everything he was suppose to do and show us clearly what needs to be done .

4 years ago

Reply from Guardian Protection

Hi Nicky,

Thank you for being a part of the Guardian Protection family! it's great to hear your service experience went great and we look forward to providing you with extra peace of mind.

Jan. 2nd, 2020

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Tom DeSanctis Louisville, KY

A lot can happen in five years! You move, you get to pay a huge (thousands!) termination fee or you pick up a new five-year contract. The service itself is great, but I don't want to keep myself under anyone's thumb for five years. In 22 more months, I will be canceling this scam of a company and going with a competitor that doesn't charge exorbitant fees and has zero contracts.

4 years ago

Reply from Guardian Protection

Hi Tom,
Thank you for your comments. We are honored that you find the quality of your Guardian Protection system to be great. I'm sorry that you have frustration with the contract. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated, the costs of such hardware are recouped by Guardian over the initial contract period. This is the reason an early termination fee may apply. The contract also serves to protect both the consumer and the provider by defining rates, obligations, etc. If you would like me to investigate your concerns further, please reach out to me at and I will be glad to help.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 25th, 2019

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Marcy D Dunedin, FL

Contracts are confusing and punitive. The service is expensive and not available in all areas so if you have to move and they don't have service in that area, your only option is to pay a very expensive cancellation fee. Dont worry the consolation prize is usually a snarky condescending "customer loyalty rep named Alida" reminding you of the contract that you signed.

4 years ago

Reply from Guardian Protection

Hi Marcy D.,
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. If you would like me to investigate your concerns, please reach out to me at [email protected].
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jun. 24th, 2022

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Joyce Gilbert Conway, PA

A seamless install today with a caring installer Jon C. I know I made the best decision going with this caring company for my home security

5 years ago

Reply from Guardian Protection

Hi Joyce!

Thank you for joining the Guardian Protection family. We appreciate the feedback on Jon and he will receive credit for your accolades. Have a safe day in Conway, PA with Guardian Protection Services.

Jan. 31st, 2019

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Happy Customer

Customer service is great. Anyone I have ever spoken to over the years has been patient and courteous. And their technicians are great too.

5 years ago

Reply from Guardian Protection

Hello happy customer,

Thank you for leaving a 5 star review! We appreciate your business and feedback, have a safe day with Guardian Protection!

Dec. 27th, 2018

star star star star star

Gene Herkless

They have been very good to me.we found out about the weaknesses in my system and they did the best they could to eliminate the problem

5 years ago

Reply from Guardian Protection

Hi Gene,

Thank you for taking the time to leave us 5 star feedback. Guardian Protection is dedicated to providing you with peace of mind year round!

Dec. 27th, 2018