Name: Guardian Protection
Rating: 3.1

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Verified Customer

star star star star star

Mike Franklin, OH

They actually contact you and when something is detected wrong with your system

5 years ago

Reply from Guardian Protection

Hi Mike,

Thank you for sharing a great customer testimonial. We are proud to offer a less than 30 second response time average on all alarms!

Nov. 14th, 2018

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Verified Customer

star star star star star

Boyce

It's been fine. I like the service and it's a great value for the money.

5 years ago

Reply from Guardian Protection

Hi Boyce,

Thank you for sharing feedback on your services with Guardian Protection! I'm glad to hear you are finding the value and peace of mind a monitored security system can bring.

Oct. 31st, 2018

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Verified Customer

star star star star star

Jesse Riverview, FL

They seem to be really knowledgeable people. It's easy to use technology

5 years ago

Reply from Guardian Protection

Hi Jesse,

I'm so glad to hear you are finding the equipment user-friendly and convenient. We are here around the clock to help when you need us the most!

Oct. 29th, 2018

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Verified Customer

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Lillian

Guardian Protection has bad customer service. Customers are clearly not their first priority. They don't return calls and do not have a supervisor available to talk to.

5 years ago

Reply from Guardian Protection

Hi Lillian, I'm sorry if you had a negative customer experience. I would be happy to get you in touch with the appropriate supervisor; just private message us here or email with your account information.

Oct. 25th, 2018

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Verified Customer

star star star star star

Gary Tipp City, OH

The service and products offered are very user friendly, and convenient.

5 years ago

Reply from Guardian Protection

Hi Gary,

Thank you for being a part of the Guardian Protection family! We appreciate your business and feedback.

Oct. 29th, 2018

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Verified Customer

star star star star star

Amiyn Waldorf, MD

The service works perfect for me. Would like it to be cheaper than what it is.

5 years ago

Reply from Guardian Protection

Hello Amiyn,

Thank you for sharing feedback on your security services. We attempt to stay as competitive with our pricing as possible while delivering award-winning security monitoring. We appreciate your business!

Oct. 29th, 2018

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Verified Customer

star star star star star

Christine Indianapolis, IN

The customer service is fairly good when I've had some issue.

5 years ago

Reply from Guardian Protection

Hi Christine, thank you for the 5 star review on your customer experience. Our goal is provide you with the peace of mind you deserve every day!

Oct. 24th, 2018

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Verified Customer

star star star star star

Isabel 78224

They have a great doorbell camera and it gives me peace of mind.

5 years ago

Reply from Guardian Protection

Hello Bill,

Thank you for leaving feedback on your Guardian Protection security system! We are honored to be your home security provider and are glad to hear the doorbell camera is bringing you the peace of mind you deserve.

Oct. 2nd, 2018

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Verified Customer

star star star star star

Kay Indian Trail, NC

Guardian operators are easy to contact. You have no delay time.

5 years ago

Reply from Guardian Protection

Hi Kay,

Thank you for the feedback and for choosing Guardian Protection for your security needs.

Sep. 25th, 2018

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Verified Customer

star star star star star

Jhamela Mount Arlington, NJ

Installation guy was very effective and nice. Customers service is Excellent

5 years ago

Reply from Guardian Protection

Hello,

Thank you for the excellent feedback on your installation experience! We are honored to be your home security provider and hope the system brings you peace of mind every day.

Sep. 25th, 2018

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Verified Customer

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Satisfied Customer Rochester, NY

Prompt responses good reliable knowledgeable customer service

5 years ago

Reply from Guardian Protection

Hello,

Thank so much for being a valued Guardian Protection customer. We look forward to comments from clients such as yourself and hope the monitored security brings you peace of mind.

Sep. 18th, 2018

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Verified Customer

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Karen

They are not competitively priced. Too expensive. Once your contract runs out they keep charging more and more.

5 years ago

Reply from Guardian Protection

Hi Karen,

Thank you for the feedback as it will help us improve. Guardian Protection does attempt to stay competitive with our pricing as the cost of providing award-winning security monitoring rises.

Sep. 11th, 2018

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Verified Customer

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Anony Mous

Ok, ok, ok, not bad. They don't check on the customer once the alarm has been cleared.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your services! We can still call you after an alarm incident when you've cleared the keypad if you would like, just private message your address of services or call Customer Care at 1-888-895-4805. Thank you

Sep. 11th, 2018

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Verified Customer

star star star star star

Curtis & Melissa Lytle, TX

They've taken care of everything I needed, and we don't have any issues.

5 years ago

Reply from Guardian Protection

Hello Curtis & Melissa,

Thank you for the 5 star review of your services! We are here around the clock to help protect what matters most to your family.

Sep. 12th, 2018

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Verified Customer

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Mon Detroit, MI

It has been great. I receive calls when the alarm goes off, no matter where I'm out.

5 years ago

Reply from Guardian Protection

Thank you for sharing a great customer testimonial! We are here around the clock helping to protect what you value most.

Aug. 27th, 2018

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Verified Customer

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Mr. G

up until recently , I liked the price. They raised their rates and I think I can do better with another company

5 years ago

Reply from Guardian Protection

Hi Mr. G,

Thank you for being a valued customer of Guardian Protection Services. We would be happy to look into your monthly monitoring rate and see how we can help. Please message me here with your address of services.

Aug. 20th, 2018

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Verified Customer

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Andrea

They have always been easy to talk to and have answered my questions.

5 years ago

Reply from Guardian Protection

Hi Andrea,

Thank you taking the time to leave a review for Guardian Protection! We hope to provide you with peace of mind for many more years to come.

Aug. 21st, 2018

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Verified Customer

star star star star star

Tech was very nice. Aliquippa, PA

Everything! Service was great and so was customer service. I love them.

5 years ago

Reply from Guardian Protection

Hi there,

Thank you for sharing such a positive experience, we think you are a great customer as well! Have a safe day with Guardian Protection.

Aug. 15th, 2018

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Verified Customer

star star star star star

Robert Ottsville, PA

Helped a lot after we had major electrical surge. Everything was fried.

5 years ago

Reply from Guardian Protection

Hi Robert,

I'm glad to hear we were able to get you back up and running after the electrical surge. Our dedicated staff is here 24 hours a day to provide you with peace of mind.

Aug. 15th, 2018

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Verified Customer

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Jon Pittsburgh, PA

Easy to use. Customer service on the phone has helped and made things easier.

5 years ago

Reply from Guardian Protection

Hi Jon,

Thank you for sharing a great customer testimonial! We are so honored to provide you with peace of mind every day.

Aug. 15th, 2018

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Verified Customer

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El Mercadito Moreno Valley, CA

Very happy with the service. Maybe a lesser charge for a new remote.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for the valuable customer feedback, it will help us improve. We are honored to be your security provider and hope the system brings you peace of mind.

Aug. 15th, 2018

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Verified Customer

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B Wexford, PA

Guardian sold me the Legrand audio system with the promise that it would be compatible with Alexa in Jan 2018. Legrand is still not compatible as of Aug 2018.

5 years ago

Reply from Guardian Protection

Hi B,

I'm sorry to hear about the disappointment with the sale and compatability. Unfortunately we don't have much control over Alexa, but if we can help at all with the equipment installed please message me here.

Aug. 15th, 2018

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Verified Customer

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Ken Middletown, OH

I'm a satisfied customer. Haven't had any problems with the service at all.

5 years ago

Reply from Guardian Protection

Thank you Ken for sharing your review of Guardian Protection. We appreciate your business and loyalty!

Aug. 14th, 2018

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Verified Customer

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Frank and Dona Pittsburgh, PA

I'm very happy with everyone that's come out here and everyone I've talked to.

5 years ago

Reply from Guardian Protection

Hi Frank & Donna,

Thank you for being a valued customer and for leaving us a great review! Have a safe day with Guardian Protection Services.

Aug. 14th, 2018

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Verified Customer

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Robert Concord, NC

We've been having problems with one piece of the equipment and they still haven't repaired it.

5 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for leaving feedback for Guardian Protection. I would love to look into this issue for you, please private message your address of service or email .

Aug. 14th, 2018

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Verified Customer

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anonymous Bowie, MD

It's fairly easy to use and its wireless so it works in my new home.

5 years ago

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Verified Customer

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Keith Holly Springs, NC

It seems to be working as promised so far, but they haven't followed through on a few things.

5 years ago

Reply from Guardian Protection

Hi Keith, thank you for taking the time to review your experience with Guardian Protection Services. If there is anything else we can help with please message us here. We want to make sure you are 100% satisfied!

Aug. 10th, 2018

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Verified Customer

star star star star star

Marie Murrysville, PA

They are always there, and the equipment is the best, it works.

5 years ago

Reply from Guardian Protection

Hi Marie,

I'm so glad to hear the security services have been reliable and easy to use. We hope the system brings you the peace of mind you deserve every day.

Aug. 10th, 2018

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Verified Customer

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Tammy

They always answer my call in a timely manner, and it's easy to use.

5 years ago

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Verified Customer

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Anonymous Saline, MI

installer ricardo was awesome helped me with all apps and was patient

5 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your installation experience with Ricardo! It always makes our day to hear of another satisfied customer. Have a safe day!

Jul. 18th, 2018

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Verified Customer

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Vivian Allen

I like it and the equipment works. They come out when you call them.

5 years ago

Reply from Guardian Protection

Hi Vivian,

Thank you for being a part of the Guardian Protection family! We appreciate your loyalty and feedback. Have a great day!

Jul. 11th, 2018

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Verified Customer

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Dee Bosold Temple, PA

They are very reliable.Their customer service is really good.

5 years ago

Reply from Guardian Protection

Hi Dee,

Thank you for taking the time to review Guardian Protection Services. Our goal is to provide you with quality, reliable services that provide you with peace of mind every day!

Jul. 11th, 2018

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Verified Customer

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Daniel Pearson New Braunfels, TX

The install is quick and fast. It integrates very easily and you can do things from Apple with it..

5 years ago

Reply from Guardian Protection

Hi Daniel,

Thank you for the feedback on your installation with Guardian. I'm glad to hear you are enjoying the more technical aspects of your services, have a safe day!

Jul. 11th, 2018

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Verified Customer

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Kathy

The installer was very friendly and helped me to understand everything I needed to know.

5 years ago

Reply from Guardian Protection

Hi Kathy,

Thank you for the great feedback regarding your installation. We welcome you to the Guardian family and look forward to providing you with peace of mind.

Jul. 10th, 2018

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Verified Customer

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Robert Havens

We had an outdoor camera that got full of water and they never came to fix it and that was three years ago. Even though I still have it I do not recommend them to anyone.

5 years ago

Reply from Guardian Protection

Hi Robert,

I'm very sorry to hear you had a less than spectacular service experience with Guardian. Please private message your address of services if you are interested in having a service visit.

Jul. 9th, 2018

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Verified Customer

star star star star star

Alba Jaramillo

They have excellent customer service and the system is easy to work with.

5 years ago

Reply from Guardian Protection

Hi Alba,

I'm glad to hear the security system has proven user-friendly for you. Our goal is to provide you with top-notch security and convenience every day.

Jul. 10th, 2018

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Verified Customer

star star star star star

Brian Mccabe

The customer service has been great and we haven't had any issues.

5 years ago

Reply from Guardian Protection

Hi Brian, thank you for sharing your experience, we appreciate the feedback. Have a safe day!

Jul. 10th, 2018

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Verified Customer

star star star star star

John Colclough

Their customer service has been very responsive. It all works fine.

5 years ago

Reply from Guardian Protection

Hi John, thank you for the great feedback. Our goal is to delight each customer on every interaction along the way.

Jul. 10th, 2018

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Verified Customer

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Joe Lombardo Philadelphia, PA

Long time customer, never had a problem, great response time.

5 years ago

Reply from Guardian Protection

Hi Joe, thank you for for your feedback and for being a long-term customer. We appreciate you and hope the system brings you peace of mind.

Jun. 4th, 2018

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Verified Customer

star star star star star

Barry Medina, OH

There customer service has been great the few times I have called.

5 years ago

Reply from Guardian Protection

Hi Barry, thank you for taking the time to leave Guardian Protection Services a review. We appreciate your input and value your business, have a safe day!

Jun. 4th, 2018

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Verified Customer

star star star star star

K.Q. Pflugerville, TX

Easy to use system and friendly customer service, plus great phone app

5 years ago

Reply from Guardian Protection

Hi K.Q.

Thank you for the great feedback! I'm glad to hear the staff has been helpful, the phone app is a really great feature for on-the-go control of your security system, enjoy!

Jun. 4th, 2018

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Verified Customer

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Tazz Wilson Fountain Inn, SC

They need to update their equipment, but they are pretty prompt in the service department.

5 years ago

Reply from Guardian Protection

Hi Tazz, thank you for choosing Guardian Protection for your security needs. We are always happy to discuss any upgrades you may be looking for, just give us a call at 1-800-PROTECT!

May. 21st, 2018

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Verified Customer

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Brenda Lawson Pineville, WV

They do a pretty good job taking care of you and they come out when you need them.

5 years ago

Reply from Guardian Protection

Hi Brenda, thank you for the customer testimonial! We appreciate your business and hope you have a great day.

May. 21st, 2018

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Verified Customer

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Elmer Berish Coal Center, PA

The installer was very knowledgeable, I've had no problems with anything.

5 years ago

Reply from Guardian Protection

Hi Elmer, thank you for the compliments on your security system installation. We are proud to have you as a customer and look forward to providing you with peace of mind.

May. 21st, 2018

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Verified Customer

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Ethel Dobbins Lexington, SC

I have to call them, but they always answer all of my questions when I do.

5 years ago

Reply from Guardian Protection

Hi Ethel, thank you for the review of your customer support from Guardian Protection. Our care team is here for extended hours, 7 days a week, anytime you may need to give us a call.

May. 21st, 2018

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Verified Customer

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Cynthia Wheeler Tipp City, OH

It's good equipment and they always come through with their service.

5 years ago

Reply from Guardian Protection

Hi Cynthia, thank you for reviewing your experience with Guardian Protection. We value you as a customer and please let us know if you ever have questions on your services.

May. 22nd, 2018

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Verified Customer

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Anonymous Concord, NC

Great customer service. Really cares about customer satisfaction.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for leaving feedback for Guardian Protection. I'm sorry to hear there was some confusion during the sale and installation process. Please private message me your address of service if I can assist.

Apr. 9th, 2018

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Verified Customer

star star star star star

Mike S

Always available when needed. Issues resolved with friendly agents.

5 years ago

Reply from Guardian Protection

Hi Mike, thank you for being a part of the Guardian Protection family! We are honored to help protect what matters most to you, anytime of the day.

Apr. 30th, 2018

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Verified Customer

star star star star star

JCD Dayton, OH

Thorough monitoring, current technology, remote access and oversight

6 years ago

Reply from Guardian Protection

Hi JCD, thank you for reviewing Guardian Protection on Best Company! We are honored to help protect what matters most to you.

Apr. 16th, 2018

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Verified Customer

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Satisfied customer Rochester, NY

Guardian has shown personal care and dedication to me as a customer

6 years ago

Reply from Guardian Protection

Hi, thank you so much for the great customer testimonial. At Guardian, we are proud to help protect what matters most to you every day!

Apr. 9th, 2018