Guardian Protection
8.6
Overall Score
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Verified Customer
Review Source
Jen Orwig Baden, PA
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and knowledgeable. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Victoria Winston Salem, NC
3 years ago
Reply from Guardian Protection
Thank you! I am happy to hear that your Guardian Protection experience has been a five-star experience. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Allan Noblesville, IN
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you have found our security system easy to use. I would be happy to get you some assistance with the other issue that you mention. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 5th, 2021
Verified Customer
Review Source
rick herrera Rockwall, TX
3 years ago
Reply from Guardian Protection
Thank you for reaching out. I am sorry that you are having some difficulties. I would like to get you assistance with this. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate this issue to our supervisor. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Claudette Jasper Spicewood, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. Many customers have written to let us know they find our systems to be affordable, however, we appreciate hearing everyone's opinion. Thank you for taking the time to review us and if you are experiencing any issues with your system please do not hesitate to email me at [email protected] so that I can escalate them to our supervisor for you. Thank you for choosing Guardian. Life s better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Tony Carlfeldt Westfield, IN
3 years ago
Reply from Guardian Protection
Thank you for taking the time time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Steve Bradenton, FL
3 years ago
Reply from Guardian Protection
I am happy to hear that your experience with Guardian Protection has been a positive one. Thank you for leaving a review and for being a customer.
Amy,
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
aryeh adler Lakewood, NJ
3 years ago
Reply from Guardian Protection
I am happy to know that you have found us to be responsive to your needs. We realize that every customer has unique security concerns and our first priority is to resolve them in as tailored a way as possible. Glad you are finding five-star satisfaction with our system. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Surendra Puri Flemington, NJ
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding our customer service to be excellent. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. I am also happy to hear that you are enjoying the convenience of your Guardian system's easy-to-use devices. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Rich Washington, PA
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding great benefit in being able to use the Guardian App together with your mobile device to control your smart home security system, arming and disarming from your car. Our customers tell us they appreciate the interactive features and glad that you do as well. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Ray Knuckles Spartanburg, SC
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding your Guardian Protection smart home security system very easy to use. You can rely on the rapid response of our monitoring center -- it never sleeps so that you can have true peace of mind. Our protection specialists are there when you need them most! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Floyd Palmetto, FL
3 years ago
Reply from Guardian Protection
I am happy to know that you are satisfied with your Guardian Protection smart home security system. The Guardian App lets you control your system remotely from your smartphone, get alerts when an alarm is triggered, when a guest or contractor arrives, when you have forgotten to close your garage door, when your thermostat goes above or below preset temps, and much, much more, depending on the components of your system. Please give us a call at 1-800-PROTECT (800-776-8328) so that we can walk you through the many possibilities. Or, feel free to email your account info (full name, premises address and phone number) to [email protected] so that a member of our team can be in touch. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Eric w. Winter Garden, FL
3 years ago
Reply from Guardian Protection
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Jim McCreanor Medina, OH
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding our customer service to be very good. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Diane
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. So glad to know that you are finding your Guardian Protection home security system easy to use and understand. When you think about the intrusion detection benefit, 24-hour monitoring service and overall peace of mind resulting, it truly is a great value. We are honored that you think so, too. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Katie
3 years ago
Reply from Guardian Protection
So glad that your introduction to Guardian was simple and easy! I am happy to know that you have found our customer care reps to be very helpful and polite. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Jonathan Manassas, VA
3 years ago
Reply from Guardian Protection
Thanks for taking the time to review and rate us. Our components come from some of the best manufacturers in the industry -- we're proud of this advanced technology that helps to protect homes and businesses every day. Combining that with professional installation makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Anonymous Durham, NC
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. Our components come from some of the best manufacturers in the industry -- we're proud of this advanced technology that helps to protect homes and businesses every day. Combining that with professional installation makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Jacqueline Columbia, SC
3 years ago
Reply from Guardian Protection
It is great to hear that your Guardian Protection smart home security system helps you feel safe. Thank you for taking the time to leave your feedback. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Regan Brownsburg, IN
3 years ago
Reply from Guardian Protection
So glad to know that you are finding your Guardian Protection home security system easy to use and effective. Our 24-hour monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Steven Woodbridge, NJ
3 years ago
Reply from Guardian Protection
Jan. 19th, 2021
Verified Customer
Review Source
Herman North Charleston, SC
3 years ago
Reply from Guardian Protection
I am sorry that you are experiencing issues with your system. I'd like to get you some help with this so that you can get all the advantages that you should be receiving from your system. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to [email protected]. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 19th, 2021
Verified Customer
Review Source
Christopher Millsboro, DE
3 years ago
Reply from Guardian Protection
We are here for you! Thank you for taking the time to rate our service. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Melissa New Castle, PA
3 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. Know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Marty Easton, PA
3 years ago
Reply from Guardian Protection
I am sorry for your difficulty. I would like to get you some assistance with these issues. Kindly email your account info (name, premises address, phone number) to [email protected] so that I can escalate this to a supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 2nd, 2021
Verified Customer
Review Source
Mary Norris Baltimore, MD
3 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Teri
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty that you are encountering. I would like to research your account and try to get you some assistance. Can you please email your account information (name, premises address, phone number) to [email protected] .
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 22nd, 2020
Verified Customer
Review Source
D
3 years ago
Reply from Guardian Protection
I am sorry for the difficulties. Can you please email your account information (name, premises address, phone number) to [email protected] so that I can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Kimberley & Vince
3 years ago
Reply from Guardian Protection
So glad to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian. Stay safe.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Bill
3 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Harper
3 years ago
Reply from Guardian Protection
I am happy to see that your Guardian Protection experience has been a positive one. We appreciate your business. Stay safe.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Michael
3 years ago
Reply from Guardian Protection
I am glad to know that our customer care teams have been able to resolve any problems you have had in a five-star manner. We will continue to strive to deliver the best monitored home security to you and yours. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Michael Podlucky
3 years ago
Reply from Guardian Protection
I apologize for your frustration. I have located your account and have escalated this to our customer care supervisor. You will be receiving a call from them within 24 to 48 hours. Thankyou for your patience. I appreciate it.
Mary Lynn M.
Customer satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Johnny Hilliard
3 years ago
Reply from Guardian Protection
It's great to hear that our customer service team has delivered five star satisfaction to you as you enjoy and use your Guardian Protection smart him security system. We work hard to keep our prices affordable so that everyone has access to our professionally installed and monitored home security. I want to thank you for choosing Guardian. Know that we are here for you when you need us!
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Carol
3 years ago
Reply from Guardian Protection
I am glad to know that you are finding your Guardian Protection smart home security system easy to use and that our customer care team was able to walk you through setup on the phone. Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips. Enjoy the peace of mind that goes with having easy-to-operate home security. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Seleta Combs
3 years ago
Reply from Guardian Protection
Thank you for reaching out. I researched your account and see that you spoke to our customer care team on November 23 and 25 and that Bert H. has taken the action necessary to process your two free months credit. If you do not see the credit within 30 days, please give us a call at 1-800-PROTECT (800-776-8328) or email us at [email protected].
Take care and thank you for choosing Guardian Protection! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 2nd, 2020
Verified Customer
Review Source
Christine Allison
3 years ago
Reply from Guardian Protection
Thank you for taking the time to rate us and to let us know of this issue. I would like to get you some assistance with this. Please email your account information (name. premises address, phone number) to me at [email protected] and I will escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 23rd, 2020
Verified Customer
Review Source
Michael
3 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it user friendly. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thanks for being a customer.
Amy, Customer Satisfaction Advocate
Nov. 24th, 2020
Verified Customer
Review Source
Laura Camarillo
3 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am happy to hear that our professional technician was efficient and helpful. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Nov. 24th, 2020
Verified Customer
Review Source
Kayren Harter
3 years ago
Reply from Guardian Protection
Nov. 24th, 2020
Verified Customer
Review Source
Paul Griffin
3 years ago
Reply from Guardian Protection
I am glad to know that you appreciate the value of professional installation and monitoring. Trust that your safety is in the hands of experts who care. And yes, we agree -- the Guardian smart home security system is super easy to use. May you continue to enjoy all of its benefits. We are here for you! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 17th, 2020
Verified Customer
Review Source
F. Ivy
3 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in providing you great customer service and security you can trust! I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 17th, 2020
Verified Customer
Review Source
Rebecca
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Beth pizzo
3 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in delivering professional, helpful and patient service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Idella Johnson
3 years ago
Reply from Guardian Protection
So glad to know that that you are finding your Guardian Protection smart home security system easy to use and convenient. Our customers tell us they love the Guardian mobile app and I hope you are enjoying its benefits, too! Don't hesitate to call us if you have a question. Our monitoring center operates 24 hours a day to respond to your emergencies and for other questions, you can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Brenda Weatherford
3 years ago
Reply from Guardian Protection
So glad to know that that you are finding your Guardian Protection smart home security system easy to use and convenient. Our customers tell us they love the Guardian mobile app and I can see that you are enjoying its benefits, too in the control of your doors. That's great! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
VIDA GLANCE
3 years ago
Reply from Guardian Protection
I am glad to know that you have found us to be swift in our response to your needs. Life is better when it's safe! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Jessica Grimm
3 years ago
Reply from Guardian Protection
I apologize for the difficulties that you have experienced. I am escalating this to a supervisor on your behalf. Please expect a call within the next 24 to 48 hours.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 23rd, 2020
Verified Customer
Review Source
L Cherney
3 years ago
Reply from Guardian Protection
Thank you for taking the time to leave a review. I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy, Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Russell Brodsky
3 years ago
Reply from Guardian Protection
I am glad to know that our professional technicians did a great job for you. I can see that your garage door openers are on backorder and I apologize for the delay. I am escalating this to a customer care supervisor to double check status and provide you an update. I will also let the supervisor know about your comment regarding the pre-wiring. Thank you for your patience. Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
