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Guardian Protection

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4,711 User Reviews

9.2

Overall Score

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Laura Paulsboro, NJ

Professional and trustworthy and good customer service

4 years ago

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christopher Oxford, MI

Very helpful explaining all the products

4 years ago

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Jacqueline Karaba

Too expensive, I feel I got the same protection from my Ring products.

2 years ago

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Reply from Guardian Protection

Hi Jacqueline, Thank you for providing helpful customer feedback! Guardian and Ring differ in that we offer professional security installation and monitoring with every package, it's never an add on!

Jul. 8th, 2020

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Jeff owens

I have asked to withdraw from the service and I can't because you charge 1000 to leave this is crap

3 years ago

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Reply from Guardian Protection

Hi Jeff, I'm sorry to hear you are unhappy with the service agreement. Guardian makes a large upfront investment when installing a security system and the agreement helps us recoup these costs over time. If we can help explain anything further please message here.

Dec. 26th, 2018

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Chris Cross Englewood, FL

No follow up after contact. Moved on. Your reputation and expectations far from being met.

3 years ago

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Reply from Guardian Protection

Hi Chris, I'm sorry to hear our sales team did not meet your expectations; thank you for the feedback as it will help us improve!

Oct. 15th, 2018

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Rochelle Pullen

They could improve on their customer service and communication

2 years ago

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Reply from Guardian Protection

Hi Rochelle, Thank you for taking the time to share helpful customer feedback as we are always looking to improve. If there is anything specific we can help look into please email us at [email protected]

Jul. 8th, 2020

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Fred Marcus El Paso, TX

We got disconnected by phone. They never returned the call

2 years ago

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Reply from Guardian Protection

Hi Fred, I'm sorry to hear of the disappointing experience, please message us here if we can help with anything.

Dec. 27th, 2019

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Madge Davis Cincinnati, OH

They removed money from my account with no services received.

4 years ago

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Reply from Guardian Protection

Hello Madge, I would be happy to look into this billing issue for you if you could please private message your address of services. Thank you for alerting us of your issue.

Jun. 13th, 2018

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Josh Montclair, CA

Inquired about a quote no one ever got to me so i went to a different company

4 years ago

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Reply from Guardian Protection

Hi Josh, I'm sorry to hear about that. Thank you for the feedback and please let me know if we can ever assist in the future.

Mar. 5th, 2018

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M.munoz Saginaw, MI

Signed up but never received installed product.p

4 years ago

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Reply from Guardian Protection

Hello, I'm sorry to hear the installation did not go as planned. I would like to look into this conceren for you if you could please message or email with your address of services.

Jan. 15th, 2018

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Crystal Pereida Yukon, OK

The worst customer service. It's about Guardian, not the customer.

4 years ago

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David

The early cancellation fee of over $1000 is absurd.

3 years ago

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Reply from Guardian Protection

Hello David, Thank you for taking the time to leave feedback for Guardian Protection as it will help us improve the consumer experience. If we can help you get further use out of your security systme please let us know.

Dec. 27th, 2018