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Guardian Protection

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4,711 User Reviews

9.2

Overall Score

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LAST UPDATED: August 16th, 2022

Protecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies. The home security company offers smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter million customers. Its products are installed by experts and monitored by real people. 

Guardian Protection products are currently only available in the following states: Delaware, DC, Maryland, Ohio, and Pennsylvania. With a high consumer star-rating, Guardian Protection reviews highlight quality alarm system and security equipment, and exceptional customer service.

Click here to go straight to Guardian Protection reviews.

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The Good

  • Guardian Protection Cost
  • Home Theft Protection Guarantee
  • Moving Options
  • High-End Equipment Like Doorbell Camera and Garage Door Control
  • Home Automation with the Guardian App 
  • Guardian Protection Reviews

Guardian Protection Cost

Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free, fast, and safe professional installation. All it takes is a one-time equipment fee ($249) with prices varying depending on the home security systems package.

The monthly fee for monitoring at $45.99. An IQ2 PowerG Panel, PowerG motion detector, PowerG window/door sensor, and professional monitoring services are standard. The IQ2 control panel has hands-free Bluetooth disarming, a built-in glass break sensor, a built-in 5MP camera, plus advanced encryption technology. The wireless window and door sensor options have a discreet design and a lot of power. They communicate with your Guardian security panel and help protect your home's critical entry and exit points. They come with PowerG wireless intrusion technology, providing more secure encryption, longer range and reliability, and better battery life. Video surveillance from the security camera array is only available on more advanced packages.

Package details for Guardian security systems are as follows:

Standard Security Package

  • IQ2 PowerG Panel
  • 3 PowerG door/window sensor modules
  • 1 PowerG motion detector
  • Yard sign and window decals
  •  Free, fast and safe professional installation
  • 24/7 professional monitoring
  • Free mobile app

Home Theft Protection Guarantee

The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.

Moving Options

If you move from your home after one year of becoming a customer, you can get a new system installation for your new home including 1 standard security control panel, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.* 

High-End Equipment Like Doorbell Camera and Garage Door Control

Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a video doorbell and camera. This alarm company also has smart garage door control, which most security providers don't provide. Other devices include smoke and CO detectors, in-home medical pendant, image sensor, and a host of others.

Home Automation with the Guardian App

Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, you have complete control of your home security and automation whether you are at home or miles away.

Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, door lock, smart thermostat, indoor camera feeds, as well as your garage door at the touch of a button. Now you're not just tied to your control panel. The app will also alert you if your door sensors are tripped. You can do this at anytime and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.

Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away on vacation or out for the day, you can adjust your thermostat and set light schedules in your home to save energy.

You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safer and better protected around the clock, and they will stay apprised of any noteworthy activity caught by their home security system.

Guardian Protection Reviews

Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with positive customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.

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The Bad

  • Not Available in Every State
  • Not Available for Apartments
  • Limited Sensors
  • Lengthy/Hidden Terms in Customer Agreement

Not Available in Every State

Guardian’s services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Delaware, DC, Maryland, Ohio, and Pennsylvania.

Not Available for Apartments

In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies. 

Limited Sensors

In addition, Guardian Protection only provides three PowerG door/window sensors with most of its packages. Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors if they want a cheaper plan. 

However, the Family First, Protect My Parents, and The Works packages all have 5 door/window sensors. If you like the extra equipment in these packages, these might be good choices for you.

Lengthy/Hidden Terms in Customer Agreement

Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's professional monitoring for three to five years.

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The Bottom Line

Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors.

Guardian Protection offers more than just home security. With robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.

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*Terms and Conditions Apply

Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.

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Guardian Protection Frequently Asked Questions

What is Guardian Protection’s cancellation policy?

Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.

How does Guardian Protection’s cost compare to other home security companies?

Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.

Does Guardian Protection have positive reviews?

The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.

Does Guardian Protection offer professional installation?

Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.

What is Guardian Protection’s response time?

Guardian Protection’s monitoring center initiates a response to alarm system signals within 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.

Does Guardian Protection offer home automation?

Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more. You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.

Is Guardian Protection available nationwide?

No, Guardian Protection is currently available in the following states: Delaware, Florida, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection

Emergencies can strike anyone, anytime, anywhere — even in our own homes and the results can be emotionally and financially devastating. That's where Guardian Protection can help. We provide security systems that are monitored around the clock. We can give you 24/7 peace of mind knowing that if a detected in-home emergency does happen, we will be there to help. When you choose an interactive system from Guardian, you'll receive more than just security. Our system gives you anytime, anywhere control from your web-connected smartphone so you can monitor your home like never before.

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Star Rating

4.4

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4,716 Reviews

Review Breakdown

5 grade

66%

4 grade

19%

3 grade

7%

2 grade

3%

1 grade

5%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

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Faith Muskegon, MI

You guys are awesome. Customer support was extremely helpful--if they did not know the answers to my questions right away they just would go and ask another employee or a supervisor and just made sure that they got the answers for me that I needed. Guardian Protection seemed like it was more affordable compared to everyone else. It's very easy to use. I like the fact that I can get all the notifications from my phone and control it from my phone.

1 year ago

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Reply from Guardian Protection

Hi Faith, Thank you so much for your positive feedback and review. We work tirelessly to provide the best security on the market, backed by real people who truly care about our customers' safety. Thanks for being a Guardian customer! Kevin Customer Satisfaction Advocate

May. 17th, 2021

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Albert San Antonio, TX

I feel more comfortable and safe and night and especially when I'm away from home, thanks to my Guardian Protection system. It's easy to operate. Their customer service reps were very helpful, courteous, answered questions, and were very patient.

1 year ago

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Reply from Guardian Protection

Hi Albert, I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. Our customer care specialists love what they do and are happy to answer and assist with any questions that you may have. Thank you for taking the time to leave a review and for choosing Guardian. Amy, Customer Satisfaction Advocate

Mar. 9th, 2021

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Patti Wayne, PA

I would highly recommend Guardian to anyone especially if Betsy Is the person who comes to your home and installs it. She is splendid. She has patience and took her time to make sure that I understood the system and the opportunities it offered. She is amazing

1 day ago

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Walter Mruk New York, NY

A great security company is one that you don't have to think or worry about if they are working tonight just in case something might be happening in your neighborhood and up and down your street... A great security company is one that is always on the ball and constantly looking out for your safety, day and night, winter and summer, spring and Fall and that company is Guardian Protection... I couldn't go to sleep at night and sleep like a baby if I didn't have Guardian Protection... take it from me folks...Go Guardian Protection !!!

3 weeks ago

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Samsara Trinity Houston, TX

Highly unpleased with the service, it took a WEEK to speak with a supervisor. She had no empathy for while i was explaining the malfunction of the devices the installed. I’ve been dealing with system glitches, and defective cameras for months! I do NOT recommend guardian at all.

1 day ago

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Reply from Guardian Protection

Hi Samsara, I am sorry for the frustration. I have located your account and have escalated this to our supervisor. You will receive a callback within 24 to 48 hours. I appreciate your patience. Sincerely, Mary Lynn M. Customer Satisfaction Advocate

Aug. 17th, 2022

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Yoyo

Wish I could give them negative stars. I’m warning you now. This is the worst alarm service I’ve ever delt with. Extremely cheap equipment. Have spent 1,000s of dollars on equipment that doesn’t even work. I hate this company they rip you off - If you want a alarm company there ok , but for security cams you mine as well just pay someone to install cameras - cause they will cost you 1/8 th of the price and actually work. - you won’t need to spend over 20 hours Talking with Costume Service then have to pay 800 dollars for them and to fix one camera To a few weeks later have anoter issue where they need to come back. This company is sorta help against robbers not rob you in the process. - run I beg you run while you still can.

3 weeks ago

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Reply from Guardian Protection

Hi Yoyo, I am sorry for the difficulty. I would like to get you assistance. Can you please email your account information to [email protected] (full name, premises address, phone number) so that I can look into this for you. I look forward to hearing from you. Sincerely, Mary Lynn M. Customer Satisfaction Advocate

Jul. 25th, 2022

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Beth Robinson Dallas, TX

Technician Chuck N, is the best part of Guardian Protection! I had to leave a 5-star rating just because of him. The rest of customer service was very frustrating to deal with, long delays in getting a tech out, uncooperative on the phone and I went through 5 cameras/techs before Chuck got the system working perfectly. Even gave me tips on increasing my upload speeds through my wifi carrier to decrease the lag in the front doorbell system. GREAT GUY! A real ASSET to GP!

3 months ago

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Reply from Guardian Protection

Hi Beth, Our professional technician will be thrilled and honored that you took the time to call out his excellent service in regard to your cameras. I do apologize for the frustration that you experienced in not being able to get your problem resolved sooner. Obviously, some training and coaching is needed. I have located your account and will pass this information along to our supervisor. In addition, I will be sure that he sees and shares your compliment for our technician who provided such outstanding service. It is greatly appreciated. Thank you for your patience and we look forward to continuing to serve you. Sincerely, Mary Lynn M. Customer Satisfaction Advocate

May. 23rd, 2022

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Ernest San Antonio, TX

Guardian Protection is accommodating and I've already called a couple of times, one to schedule a service and they came out they did the service within a reasonable time frame. I also called back to get my bill changed to a specific date that way I can had an auto auto drafted very easily the way I would like for it to be auto drafted and they were accommodating on it as well. The security equipment is pretty good, my thermostat is very good and easy to use, good functionality, and the app that we used with the technology of it is very easy to use. It works really well and it makes our life easier. The best thing about using Guardian Protection is the peace of mind that we get knowing that the house is safe and also when we're not there, the ability to not have to worry about whether not we armed the system when we've already left the home because we can always log into the app and check in real time anywhere.

1 year ago

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Reply from Guardian Protection

Thanks for the review Ernest! We always say, life is better when it's safe! And we are so glad to hear you are happy with Guardian and have better peace of mind. Thanks for being a customer! Kevin Customer Satisfaction Advocate

May. 3rd, 2021

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Marianne Dallas, TX

I think the equipment is very nice, the pad in the kitchen is very state of the art and it provides a lot of information. It has a lot of options kind so I'm still learning how to use it but I think I'm gonna really like it. I like setting the alarm and unsetting it on my telephone, I like the fact that I can do everything by phone. I like the immediate response and alerts. I think the price is right. I'm getting good service for the price I pay. My feedback is to just keep providing the same amount of customer service and nice friendly installers like I had and I think that they will do very well.

1 year ago

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Sharon Maple Heights, OH

Well first of all customer service, the salesman very dependable. I had a bad experience with another company and that's why I didn't take that company's security. But I've had the pleasure of meeting the Guardian sales guy several times and then I finally was able to go ahead. I know the service is good, he gave me the pros and cons, and he really was very good about explaining how good his company is in comparison to other companies so I was sold on that. They are very customer service oriented, they understood my needs and they took care of them. They showed a willingness to help me and took care of me and I appreciate that even though it takes a long time to get on it, once you do, they take care of their business. I like the cameras, I feel secure knowing that they've got sensors and that they have a twenty four hour customer call center, calls will be answered and if I'm in danger, I can get the police or whatever service I need, so I like the fact that they have that twenty four hour call center. I just wish they would come down a little with the price.

1 year ago

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Reply from Guardian Protection

Hi Sharon, Welcome to the Guardian family. I am happy to know that our sales consultant was thorough in addressing your security concerns. We train our salespeople to solve problems versus "sell stuff" so that our customers get the security solution that truly works for them. We call it The Guardian Way and it's gratifying to hear that it helped you. Thank you also for commending our Care and Monitoring teams. They love what they do and are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. With regard to price, your opinion is important. We work hard to keep things affordable without losing quality and reliability and you can trust that we will continue to strive to do this. Sharon, we appreciate that you took the time to connect and let us know your thoughts. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Mar. 26th, 2021

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Cori Celina, TX

I feel safer being here alone and when my family is here, it adds another level of security that we’re going to be okay. If something were to happen, there is an easy way to call and I feel like somebody is going to be here right away. They were very willing to work with me and the budget I had. The guy that came to install it was extremely knowledgeable and made sure I understood the whole system before he left. Even the salesman made sure we were getting the best system. I am very appreciative of everybody’s help. There is a delay sometimes when the doorbell ring but that is my only feedback.

1 year ago

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Lauren

not a lot of interaction (not complaining!) but every time i've had interactions w/ anyone, they've been super pleasant and knowledgeable. I liked that i got a call when i accidentally set my alarm off and the woman was aware that i put the code in but still wanted to check on me and expressed that she was glad i was okay (and i know it's her job to make sure it's not a false alarm before calling the police, but still). I also like that i can link my security system to my phone so if i'm away, i never have to worry about the cats setting off the alarm and me not knowing, or if something happens, i will be aware.

2 years ago

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Reply from Guardian Protection

Hi Lauren, Thanks so much for choosing Guardian Protection and taking the time to share great feedback on your customer experience! We will work hard every day to bring you the best in security services.

Jul. 27th, 2020

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Vicki Westfield, IN

I enjoyed Guardian Protection when I was waiting for my lawn to be installed and I was out of town. So I simply used my front door ring doorbell and my app to check in periodically to see if anytyhing was happening in the front yard and I was able to know when they began the work and take pictures as they were working. I had a complete diary of what had gone on prior to my arriving back home so if the endor tried to pull a fast one in any way I would kno wthe difference. I appreciate the comfort of knowing that no one can infiltrate our home or even come to the front door without our knowledge. We have found the equipment to be very reliable and the app exceptionally easy to use. When the system was initially installed, I had a number of questions on changing settings and they were extremely helpful and responsive to the point they even called me back to make sure I was happy with the information they provided us and it was working well.

2 years ago

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Reply from Guardian Protection

Hi Vicki, Thanks so much for taking the time to share detailed and helpful customer feedback. We are so happy to hear the video doorbell is bringing you everyday peace of mind and we thank you for your continued business.

Jun. 22nd, 2020

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David Bradenton, FL

The people that came were really good at not trying to oversell me on something I didn't need. They gave me exactly what I needed based on my need. I've had a couple issues getting all the different components I needed like a different door lock or door bell. They always came back in a timely fashion to do what they need to do to install these items. They kept me informed on when they'd be back. The equipment seems cutting edge. I have the app on my iPhone and iPad. It's for a vacation home and if I have to let someone in I have the ability to do that with the equipment. It's simple to arm and disarm.

2 years ago

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Reply from Guardian Protection

Hi David, Thank you for choosing a smart home security system with Guardian Protection! It's awesome to hear the mobile app is bringing convenience to your everyday life and extra security for your vacation home!

Mar. 24th, 2020

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Nicole

They were extremely helpful when I had to get a security certificate for my insurance. They're very quick to act on every question that I've had. The thing that I like about the system is that if I forget to set the alarm, it sends me a notification. If my thermostat needed a new battery, it sends me a notification about that. I can quickly log in to look at my camera when someone has been on my doorstep. It's a very easy to use system and provides all kinds of information. The best thing about Guardian Protection is the user friendly app and the options that you have if you go with the full installed system. Like opening your garage door remotely, opening the front door, turning on a light in the house.

2 years ago

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Reply from Guardian Protection

Hi Nicole, Thank you for being a customer of Guardian Protection! it's great to hear you are taking advantage of the smart home security features for on-the-go convenience!

Mar. 3rd, 2020

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Susan Carmel, IN

I have been with them so many years. I don't know what brought me to them in the first place, but they've been very good. I have no complaints and no reason to make a change. Guardian has updated and upgraded my equipment over time so I'm always using the latest and the greatest. Whenever I call them they are prompt on the phone: they don't leave me on hold, they respond to my questions, they're knowledgeable and the person I talked to has all the answers. I don't have to get switched around and when I've had service at the house, the people that have come out are very knowledgeable and professional.

2 years ago

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Reply from Guardian Protection

Hi Susan, Thank you for being a long-time customer! It's wonderful to hear you are keeping up with the latest and greatest in home security with Guardian Protection!

Jan. 27th, 2020

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Cynthia San Antonio, TX

When I first got the service, I had a few questions so I called them and they were always quick to answer and always very nice and very kind so I appreciate that. I would say that it's very high quality. It feels very very sturdy and it works well. It's quick to respond. The doorbell with the camera is my favorite thing. You can tell when somebody is at your door and you can be anywhere. Great service, good products, and I really appreciate their help whenever I call. I think the price is very fair. For what you're getting, the security and all the features that you're getting like the app on your phone that has everything, it's a wide variety of products and it makes everything very convenient.

2 years ago

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Reply from Guardian Protection

Hi Cynthia, Thank you for taking the time to share a helpful and insightful customer review! We are so happy to hear the smart security features are bringing convenience to your every day life.

Dec. 26th, 2019

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Anonymous Mesa, AZ

Every time I've had an issue, I've been able to get ahold of them. It's been addressed and taken care of to my satisfaction. Their equipment always functions. I've never had a break down. It's not ugly. And the little things they put up on the doors aren't something you notice. So the whole set up is very comfortable. The people that I have dealt with particularly the service people who've come in because I moved so they had to come and reinstall it to my new location, they were very kind and nice and very prompt. They got the job done and did a great job. I was very comfortable with having them in my home.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for moving with Guardian Protection! We always strive to offer the latest and sleekest equipment to our customers while still providing excellent service. Thank you for your business and have a great holiday season!

Dec. 18th, 2018

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Geoffrey Monroe, OH

The few times we used the customer service, they were prompt and very efficient. We've had some issues with the wireless window contacts. I think we've got that solved right now. But the wireless is not the same as the wire so it took us a while to figure out it. My understanding was that it would just give us speakers throughout the house and the sound system that came with our package, I was not familiar with and I expected to have good sound throughout the house, but I'd say my expectations and what actually happened was like a thousand percent better than what I thought I was getting. I'm quite pleased.

3 years ago

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Reply from Guardian Protection

Hi Geoffrey, Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business. Have a great holiday season.

Dec. 18th, 2018

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Hannah Bruce Hickory, PA

I liked the fact that their technicians were local. I had another company in the past, I think they were called Frontpoint or something, where I had to set the whole system up myself and the technicians they did have were not even from our area. In contrast, Guardian Protection had local technicians and they did a really good job explaining everything that I needed to know. I'm not tech savvy, but I've been able to use everything and explain it to the people that come to my house. They will rush to do anything that I need them to do and in general they have been really easy to get a hold of. I called them to cancel part of my service, the lock part of the system, because I couldn't put down the payment for that. They never took any of my information or anything when I called but later on that week I actually got a response from them. They did it for me without asking anymore questions and that was pretty nice.

4 years ago

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Reply from Guardian Protection

Hi Hannah, thank you for the review! You bring up such a great point for other customers to think about when considering security systems; sure you can install a security system yourself and save a few bucks, but do you really want to? We pride ourselves in professional installation and customer care around the clock!

Apr. 6th, 2018

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Jacqueline Nave Universal City, TX

We chose them after they were recommended by our home builder. It's very competitive as far as value, and I've never had any issues with trusting them. They've always been able to answer any questions that I had quickly and thoroughly. The technician that installed it was very friendly, and he took the time to walk me through everything: actual hands-on training. I appreciated that. A couple of times that we accidentally set off the alarm, the people were very quick to respond, and didn't make you feel bad because you'd accidentally set it off. The equipment has got a lot of options. You can do everything on it: close your garage, program your lights inside... I liked the technical advances that they offer.

4 years ago

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Reply from Guardian Protection

Hi Jacqueline, thank you for taking the time to leave Guardian Protection a review. We are so glad you are enjoying the services and the peace of mind a monitored security system can bring!

Mar. 13th, 2018

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Andy Cain Hamilton, OH

Initially, it was offered in the home package, and then I kind of looked around as well. I think with the price and the services, Guardian looks like a good option. The equipment I have is good. It works, and I don't have any issues with it. There's a lot of features to it; I can use it from like 5 miles away from my house, so that's really cool. I don't think anything is exceptional, but they were good every time I talked to them. I think the technicians were really good. They did a good job, they're respectful, they give you a call ahead, and they keep their appointments on time. Overall, it's really good customer service.

4 years ago

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Sharon Burney Dillon, SC

It's pretty good but a little bit expensive. The house that I just bought already had Guardian protection so I didn't want them to change anything. The technician that came out was very helpful and he explained everything. I am very satisfied that the windows and doors have the voice where they can tell you if they're open, and I know what that meant that I will feel very secure. I've been very satisfied just going into that but let you know the doors open and like that and that the security of knowing that if I had to that they'll be able to talk to me. I have another alarm system at my house but it's not anything like that. Mine's just a little old basic thing so I've been very pleased with that.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Sharon. We appreciate your business! Also congratulations on the new home!

Jan. 25th, 2018

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James Bloom Lewes, DE

I think the equipment is good because it's easy to use and we can set it so that the motion sensor doesn't go off. We have dogs, so it's easy to set when we just go out for the evening rather than when we are gone far away. It's all been positive actually. The equipment was actually free and it's 50-something dollars a month which is very reasonable. I think that it's very trustworthy. It was offered with our with our home, and our builder recommended it. We built a new home, so they installed all the stuff that we wanted at that time, so it was very easy. The gentleman who sold us the stuff and the guys who came and serviced it and set it up for us were all very professional.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, James. We appreciate your business!

Jan. 25th, 2018

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star star star star star

Cynthia Sanchez-Mccormack McCordsville, IN

Guardian was the provider that the builder recommend during the construction process. They were very responsive. They were good at explaining the options available and what makes sense for my individual situation. They followed up and were flexible on the appointments to get everything installed and tested. It's been good, I think it's easy to use. There were many options for me to pick, and I have multiple flexible ways to get it operational. Probably the one thing that I would have liked to be different is to have more clarity about the process of how things were going to flow from construction to the final installation of everything. For example, I did not know that for some of equipment I had to have internet service to make them work, and that confused me a little bit.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Cynthia. We appreciate your business and feedback, it will help us improve the consumer experience.

Jan. 25th, 2018

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Anonymous Butler, PA

Guardian was a name that kept popping up that I saw advertised. Anytime anything happens around here the service has always been great, so I have no problems with them. It's just a good company to deal with and we're well satisfied. I'm using old equipment- my house is hard wired. I'm not using the new updated equipment. I called for an update but since I was already hard wired they couldn't go with the new equipment. I'm still considering adding some equipment to my house and I'll still be going through Guardian. If I didn't like them I wouldn't be considering spending more money with them. Anytime anything's going off they have immediately called. I've recommended them to many friends.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer. We appreciate your business!

Jan. 25th, 2018

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star star star star star

Miguel Calvo Zephyrhills, FL

Guardian Protection was the first company to offer me the security solution with my builder. It offered to get everything done while the house was built, so instead of having all the wires outside, it was going to be built into the doors and the whole house. I haven't had any issue with them; the only customer service I have been in contact with was the installer, who was very helpful and very informative about about all my options. I had some issues with my installation and he took the time to fix that and get everything installed correctly. It looks like very good quality. So far it has been just a couple of months, but I'm very happy with the service. I'm very happy with the customer service, and I'm very happy with the installation.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Miguel. We appreciate your business!

Jan. 25th, 2018

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Norman Obrien Buckeye, AZ

We originally chose Guardian in Texas when we bought a brand new house, and the design center set it up for me. I think they recommended them. We just got it again in Arizona where we just bought our house. Never had issues with the company. Every time I would accidentally open the house the alarm would go off and they would call to make sure that everything was okay, so I was happy about that. We're just now getting used to the new equipment. I don't really like the one that's in my bedroom because when I go to bed at night and I turn the alarm on it beeps really loud. We're gonna call to see if they can turn that down. I do like the company. So far, we're happy with it.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Norman. We appreciate your business!

Jan. 25th, 2018

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Barbara Anthony Mansfield, TX

My husband was the one that got the service. We needed a security system when we moved into our new home and he called them. I believe the person came out here and talked to him about the system. Customer service has been very good. In the last couple of weeks they actually came out to put new batteries in my equipment for free. The man that came to do it was very police, nice, and took care of things quickly. He even went and took off his shoes when he came in to avoid dirtying the floor. I haven't had any problems with the equipment. It's all very easy to use, especially for an older person like myself.

4 years ago

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Reply from Guardian Protection

Hi Barbara, I'm so happy to hear you are finding the services easy to use. We hope the monitored security system brings your family the peace of mind you deserve. Sincerely, Nathan D Customer Satisfaction Advocate

Jan. 3rd, 2018

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star star star star star

Lydia Whitehead Waldorf, MD

The service was offered to me at a reasonable price during my home buying process. I had to make several calls to get my appointment to do the installation. No one showed up to the first appointment we scheduled. The second time they came and called to try to get someone out there but didn't even leave a sign saying they had stopped by. In the end they did it and had to come back again to install a large thing in the garage that would be hooked up to the system. That was my only problem with them though. The equipment is great, everything works properly and if I forget to disable the alarm when I come in they call me within a few moments with the intercom. They are very efficient about that. The security is excellent.

4 years ago

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star star star star star

Robert Bryant Waldorf, MD

I heard they were a reputable company, so I decided to go ahead and get it since I needed to protect my valuable assets. When I first met the gentlemen in July he was very thorough when explaining everything. He made sure I knew exactly what it was and what was available in terms of equipment for my new home. Afterwards, the gentleman that came to install it was very thorough and very very efficient. He even left a bit of a sign in front of my yard, which is like a warning to people so they know my home is protected. I'm impressed with everything. I like the equipment. I can sit in my home computer and see everything in the backyard, including my friends and neighbors come and go. It's $50 a month, which in general is really affordable. Having protection is the most important part of it all.

4 years ago

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star star star star star

Ralph Campos Seguin, TX

I heard about it from a friend. After looking into it I thought it would be a good service and since they had a promotion I just went ahead and signed up for it. Up until now they've been there for whatever I need. The people that I first contacted to get more information were great. The guy that did the installation was very professional and very friendly. He basically explained everything to me. The camera that they give you is awesome and I like all the other devices and equipment that come with the system. I also love that you can have it all on your phone and you can check on it, even when you're not at home. One time I walked in and set off the alarm. They were really quick to call me and make sure that it was me. They did their job and it was awesome. I know I'm secure and that if something were to happen they will call me immediately and help me.

4 years ago

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Robert Hitter Lockhart, TX

We used to be with another security company but we weren't satisfied with them. Guardian come here and we were ready to change things with the other company. They actually offered to do a buy-out on our contract with the other company, so we took it. They offered a few extra things for a cheaper price. We have the doorbell camera and the thermostat and they showed us how to use it on our phone. They've done everything I've asked for so far. We did have some problems off the bat with the two sensors they installed. They were going haywire and would go off. The first night we had it went off at 12:30 or so. So I called them and they sent someone out to fix it. I can contact them directly, and the guy that helped us with the buy-out in the beginning also went and gave me his number so I could text him whenever I needed his help. We've had it for less than a month but we like it so far.

4 years ago

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star star star star star

Caroline Salido-Barta Grove City, OH

Basically I had been using them for 9 years in my previous home. My builder had recommended them at that time and since I had a good experience with them so far, I decided to keep them with me when I moved. Customer service is always available to listen to our questions over the phone and help me. We did have some issues during installation but they were able to come out and get them fixed. They have a pretty quick response. We like that we can now use the app to check on the system and to arm and disarm the alarm. I've had a good experience, and I think that price-wise it's all very doable. I would recommend it to friends and family.

4 years ago

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star star star star star

Timika Thrasher Frederick, MD'

It was all already set up in the home that I bought in September so I just decided to keep it. Since everything has been good so far I haven't had a chance to interact with their customer service much. When we've called them with questions though they have been very reliable and quick in answering our questions. They don't transfer you around to different departments or different people and that makes a great difference. The people that came to install the equipment were great, nice, and very professional. They explained to us how to work the equipment and told us everything we needed to know about it. They are clearly reliable and reputable, especially judging from the tons of people that are using their equipment in my development.

4 years ago

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star star star star star

Walter Farrell Upper Marlboro, MD'

I decided to take a chance with them since a lot of people in the area went with that service and they seemed to be a well-established company. The only interaction I've really had with customer service was when they came in to put in the system. The folks that did the work did great. The equipment itself is great, though I'd like them to add a feature where I don't have to go through the phone app or to the pad to disarm the system. It'd be great if they had a way for it to be set automatically. Other than that, I really can't complain, it would have been great if it had been cheaper, but it's good in general and very reasonable. I think it has been money well spent.

4 years ago

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star star star star star

Allen Macon Brandywine, MD

They were part of the package for my new home when I purchased it. Since I'm a new homeowner there were a lot of companies that wanted to offer me their security services and all of that. None of the other ones had that many details about their equipment or anything, but Guardian gave me a bit more than that. So far they have always been quick to answer and respond to us, we haven't had any issues or concerns with them. They are easy to get to and I can always ask a technician on the phone or online if I have any questions. The only thing we ever ran into was a problem with the system and my garage door opener, but they came and solved the problem quickly. The price I'm paying for it right now is good, though I would love a discount.

4 years ago

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star star star star star

John Bozan Newton, NJ'

My son in law was the person that researched and got Guardian for me. I built my own home out here in the country side and since I'm a bit away from things and I live alone I thought it was a good thing to get a security system. The gentleman that came here to work on the property was very knowledgeable and went right to work. He was also considerate and asked me if I he could move things around a little to get the installation done. The equipment is the worst really, there have been a couple of times when I opened the door and the door alarm went off when I thought it shouldn't have. I'm learning how to use it and I'm learning fast, so now I feel more secure when I sleep. I'm overall very happy to have this security system.

4 years ago

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star star star star star

Gerda Romano 13204

I had originally signed something with APEX, but they never gave me paperwork or gave me any information, which was strange. In the end, the people from Guardian Protection came by, and since I'm pushing 82 I decided it would be best to switch. Besides, the package they gave me included the necklace that I wear around my neck in case I fall or need help getting up. It was also cheaper than what I was paying before. It has been wonderful so far. Since I'm not very good with digital, it's good that I can just push the button and that's it. The equipment is just wonderful. I did have a time when I accidentally pushed the wrong button, but they were very nice and answered that call. I asked a few questions since I wasn't sure how to use it to lock the house up when I left. She explained how to do it and I was able to do the whole thing by myself. So far it has been wonderful.

4 years ago

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star star star star star

Ruth Crawford Slippery Rock, PA

They're there all the time! They've helped me through some dumb things because I'm not very good with technology. I had contractors come over to change my doors, and they didn't get the sensors back on properly, so Guardian Protection got somebody out to fix that. I've had them here twice, installing things, and it's been great both times. I complement them every time I call them because they've taken such good care of me so far. I have a sensor by the stairs, and I know that if I happen to fall, they'll call me and verify that I'm okay. The alarm has been set off accidentally already, and they were very prompt, very courteous, very professional and very confident. I've had nothing but good experiences with Guardian Protection.

5 years ago

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star star star star star

Brandyn Kremer San Antonio, TX

The equipment is very good; everything works flawlessly. I feel a lot safer in my home now. I love that you can actually look through the doorbell camera; that was really cool too. I'm in the army, so I'm on base all day, and I don't know what's going on my house. This gives me a peace of mind, and I can be at work without having to worry about what's going on at home. I've had a wonderful experience with it so far. The installation is real quick, real easy, and the guy who came and installed it was real nice and respectful. Plus, they're quick to answer any questions I may have, whenever I call them. One of the main reasons why we got this was because the sales person that came up and spoke to me about it, really sold me the product. Talking about what the company stands for and why, and that really made me happy. He really told me what they stand for, their morals, and why they do things. That really sat well with me.

5 years ago

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Andrew Millsboro, DE

Because they are partnered with our builder, it has been a pretty seamless transition. They did they smart home wiring for use. It has been good so far. I was little confused early on and they have been great and when we needed them come out, they are there right away. They have made it really easy. It is a little expensive but it is a good value for the money.

1 year ago

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Reply from Guardian Protection

Hi Andrew, Welcome to the Guardian family. We're happy that you have found us responsive to your needs and that you find Guardian a good value for the money. Trust that we are here for you when you need us! Have a great day and thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Aug. 19th, 2021

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star star star star star

Devin Franklinton, NC

Guardian Protection's system was included in my new home package with the builder. I haven't had any issues and no problems with the system. The system is easy to use and there was a seamless integration with the application and smooth user interface. The knowledge of having extra protection in case anything breaks is wonderful. If something goes wrong, it automatically notifies the authorities and other emergency systems.

1 year ago

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Reply from Guardian Protection

Hi Devin, Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Amy, Customer Satisfaction Advocate

Jun. 24th, 2021

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star star star star star

Craig Great Falls, VA

They came out very quickly after we moved into our home and make sure the system was working properly, they had to do some reconfiguration on a couple of things and did so at no charge, which is what they've committed to us on the front end, so they lived up to their commitments and overall it was a very good experience. We haven't experienced any difficulties.

1 year ago

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Harry Fredericksburg, VA

I'd say this is state of the art equipment. My suggestion is that installers explain everything to the customer and be sure that all of the equipment is working before they leave and also give additional feedback, additional training so that the customer will not have to call back for more information on how to operate the system because I'm still getting glitches.

1 year ago

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Reply from Guardian Protection

Hi Harry, Thank you for taking the time to connect with us. So glad that you are enjoying the benefits of your smart home security system. Your recommendation is greatly appreciated. Normally, our professional technicians take the time to provide a thorough explanation of the system and to walk our customers through the how-tos, as well as answer all of their questions. If this didn’t happen at your installation, we want to know about it. So that we can provide coaching to technicians who may need it, please feel free to email the name of the technician to [email protected] or, please email me your account info (full name, premises address, phone number) so that I can look into who installed your system. In the meantime, if you have questions, we are here to answer them for you, from 7 a.m. to 11 p.m. EST Sunday through Saturday. Please don’t hesitate to call us at 1-800-PROTECT (800-776-8328). We look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate  

May. 3rd, 2021

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Paul Temple, TX

The touch pad on the alarm system was more interactive than I thought it would be. The system seems reliable. The customer service rep or whoever it was that came to install the system seemed to be very knowledgeable and also did a quick job and explained things to me and kind of pointed me in the right direction as far as I needed for any help after he was done with the install.

1 year ago

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Bernadette Kingsville, MD

Well the equipment is small, it's not very obtrusive, and I was able to place it so it's not something that's highly visible inside the house to make it on attractive so I was happy that all the little gadgets are small. It just gives me sense of protection and I just I just feel safer with it. Also, they are available in terms of if I have a question I can always call Guardian and someone is always there to answer the questions.

1 year ago

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Reply from Guardian Protection

Bernadette, Thank you for the positive rating and feedback. Our teams work hard to ensure we have the most reliable (and unobtrusive) equipment so that you can feel confident with your security system. Thanks for being a customer. Kevin Customer Satisfaction Advocate

Mar. 26th, 2021

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Naomi Lewisville, TX

I love the after sales support. Their customer service reps have gone over and above to make sure that my system is in and installed properly. I had AT&T prior, AT&T came in for no obvious reason and had cut all the wires so that my devices were not connected to the system and Guardian came in and rewired everything at no cost to me just so that I have security and peace of mind that my system work upstairs, downstairs all my windows and doors so yeah they've got a customer for life.

1 year ago

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Reply from Guardian Protection

Hi Naomi, Welcome and we are thrilled to have you as our customer. We will be here for you for life, Naomi! Two of the greatest advantages of having Guardian is our affordability and our team of professional technicians. Now that your system is freshly installed, it's great that you are experiencing the peace of mind that you deserve. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Mar. 22nd, 2021

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star star star star star

Nick Castroville, TX

I've had Guardian Protection in the past and was very pleased with the service they provided, so we signed up with them again. I've always had outstanding support from customer service whenever I call in. They provide the service I need without any hesitation. Their system does the performance that I am looking for and demanding and they give me an overall sense of security and peace.

1 year ago

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Reply from Guardian Protection

Hi Nick, Thank you for choosing Guardian Protection for your home and family not once, but twice. We are honored to have you as our customer and appreciate that you have taken the time to review us. I am happy to know that our professional care team has been consistently supportive and quick to respond to your needs. As you know, our monitoring center never sleeps so that you can have the peace of mind you deserve. Thank you for choosing Guardian. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Feb. 5th, 2021

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Verrona Camden, NJ

I've been with Guardian since we built our house in 2009. When I call into their customer service department, they're very courteous and get the work done. They're neat and clean when they come for work and they clean up after themselves. I've been very satisfied with all the equipment they've sent me and everything works as it should. They get in touch with you quickly and take care of things for you. I recommend them to any of my friends and family members.

1 year ago

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Reply from Guardian Protection

Hi Verrona, I want to thank you for being a long-time customer of Guardian Protection. We are honored to be your life safety partner and we are here for you! It is great to know that our professional tech and care teams have been courteous, careful, and neat in providing service to you and that the equipment works well. Thank you for referring us to your friends and family members. We will continue to strive to bring you quality service along with peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Feb. 5th, 2021