Guardian Protection
check_circle VerifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter million customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia. With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Home Automation with the Guardian App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free, fast, and safe professional installation. All it takes is a one-time equipment fee ($249) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $45.99. An IQ2 PowerG Panel, PowerG motion detector, PowerG window/door sensors, and professional monitoring services are standard. The IQ2 panel has hands-free Bluetooth disarming, a built-in glass break detector, a built-in 5MP camera, plus advanced encryption technology. The wireless window and door sensors have a discreet design and a lot of power. They communicate with your Guardian security panel and help protect your home’s critical entry and exit points. They come with PowerG wireless intrusion technology, providing more secure encryption, longer range and reliability, and better battery life. Video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
o IQ2 PowerG Panel
o 3 PowerG door/window sensors
o 1 PowerG motion detector
o Yard sign and window decals - Free, fast and safe professional installation
- 24/7 professional monitoring
- Free mobile app
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a video doorbell and camera. This alarm company also has smart garage door control, which most security providers don't provide. Other devices include smoke and CO detectors, in-home medical pendants, image sensors, and a host of others.
Home Automation with the Guardian App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at anytime and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away on vacation or out for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safer and better protected around the clock, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with positive customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Guardian’s services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Delaware, Washington D.C., Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three PowerG door/window sensors with most of its packages. Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors if they want a cheaper plan.
However, the Family First, Protect My Parents, and The Works packages all have 5 door/window sensors. If you like the extra equipment in these packages, these might be good choices for you.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors.
Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
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Guardian Protection Frequently Asked Questions
What is Guardian Protection’s cancellation policy?
Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.
How does Guardian Protection’s cost compare to other home security companies?
Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.
Does Guardian Protection have positive reviews?
The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.
Does Guardian Protection offer professional installation?
Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.
What is Guardian Protection’s response time?
Guardian Protection’s monitoring center initiates a response to alarm system signals within 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.
Does Guardian Protection offer home automation?
Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.
You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.
Is Guardian Protection available nationwide?
No, Guardian Protection is currently available in the following states: Delaware, Florida, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
3,122 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Lori Ann
We did some homework on it and the ratings from people that use Guardian seem to just love it. We thought we would give it a try and I've really been very pleased. The customer service is outstanding and the support so far is really good. The other equipment I've used in the past has been very antiquated and this one is more up-to-date and that's why I like it. It fits me for my lifestyle.
Reply from Guardian Protection
Feb 20, 2020
Hi Lori Ann, Thank you for joining the Guardian Protection family! It's awesome to hear you did your homework before deciding on a security system and we have met your expectations. Guardian will work hard every day to bring you additional peace of mind.
bookmark Featured Review
TerryBritt
Decided on Guardian after getting a great recommendation from a neighbor...Terry S was the representative who came to give us an estimate and help us decide what we needed...he was very knowledgeable and professional...Jeff W was the installation technician who set everything up for us... he instructed us in the use of the system..Jeff has been doing this for 20 years and his expertise was obvious...would definitely recommend Guardian for home security...
Reply from Guardian Protection
May 15, 2020
Hi Terry, Thank you for choosing Guardian Protection and it's great to hear you were recommended to us by a trusted neighbor. We will work hard every day to bring you top of the line security services!
Steven Clark
Technician did a great job installing system in a timely manner.
Verified Customer
Carol Tenley
I only had to contact them once regarding my password but they were so helpful and nice.
Reply from Guardian Protection
Jul 01, 2020
Hi Carol, Thank you for sharing great customer feedback! It's wonderful to hear the customer care team was helpful and treated you with the respect that you deserve.
Verified Customer
Jeff Erbig
I have been happy with the customer support as they have been able to simply help me over the phone. No waiting for a tech to arrive.
Reply from Guardian Protection
Jul 01, 2020
Hi Jeff, Thank you for choosing Guardian Protection as your home security provider! It's great to hear the phone technical support has been helpful and convenient!
Verified Customer
William Henry Lewis Jr
Wish you had more products in your bundles.
Reply from Guardian Protection
Jul 01, 2020
Hi William, Thank you for choosing Guardian Protection and for including helpful feedback; we are always evaluating the current security market to offer top of the line yet realistic equipment for our customers.
Verified Customer
Bintou magassouba
Up to now I haven't got a call back for them to come and install my speakers
Reply from Guardian Protection
Jul 01, 2020
Hi there, Thank you for taking the time to share feedback. I looked into your account and see you are scheduled to install your speakers on July 6th in the afternoon; please let us know if you run into any further issues.
Verified Customer
Jay
Good no complaints, they still have not fixed my smoke detector and I've been waiting for weeks.
Reply from Guardian Protection
Jul 01, 2020
Hi Jay, Thank you for taking the time to share honest and helpful customer feedback. If you are still waiting please private message us here or call 1-800-PROTECT.
Verified Customer
John Glynos
I like the service and simplicity of the system
Reply from Guardian Protection
Jul 01, 2020
Hi John, Thank you for the 5-star review! Guardian Protection is glad to hear you are finding the professionally installed security system easy to use.
Verified Customer
Rav
Guardian customer service is excellant,and their field staff are very courteous
Reply from Guardian Protection
Jul 01, 2020
Hi Rav, Thank you for the 5-star customer feedback! it's great to hear the staff has been accommodating and helpful when needed; we appreciate your continued business!
Verified Customer
Munehiro Mitsuzuka
Expect the correct installation on the first time!
Reply from Guardian Protection
Jul 01, 2020
Thank you for your helpful feedback as it will help us improve! If we can help answer any further questions please give us a call at 1-800-PROTECT.
Verified Customer
Jeremy Benoit
They are very easy to work with. They've solved my few issues in a timely manner.
Reply from Guardian Protection
Jul 01, 2020
Hi Jeremy, Thank you for being a 5-star customer of Guardian! It's great to hear the support staff were efficient and helpful when needed.
Verified Customer
Kim Lopez
It's great I like that all the equipment is very up to date.
Reply from Guardian Protection
Jul 01, 2020
Hi Kim, Thank you for the 5-star feedback! Guardian Protection is dedicated to helping to protect your world every day.
Verified Customer
Donald Negri
My experience has been great. I have never had a problem and whenever there is an issue it has been very quick to respond to make sure my safety is in their best interest.
Reply from Guardian Protection
Jul 01, 2020
Hi Donald, Thank you for sharing a 5-star review! Guardian Protection works hard every day to help protect you and what matters most. We appreciate your continued business.
Verified Customer
Devin Plume
My experience with Guardian has been wonderful. They have been super attentive to detail and our specific needs.
Reply from Guardian Protection
Jul 01, 2020
Hi Devin, Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear the staff have been efficient and helpful when needed.
Verified Customer
Brenda
Excellent, from sales, customer service representative to installation!
Reply from Guardian Protection
Jul 01, 2020
Hi Brenda, Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear the professional security services are bringing you peace of mind.
Verified Customer
Charity Peris
Don't like that they advertise that the homeowner can add devices then won't provide an installation code.
Reply from Guardian Protection
Jul 01, 2020
Thank you for the helpful feedback Charity, we appreciate your business. If we can help with an upgrade please give us a call at 1-800-PROTECT.
Verified Customer
Mahesh Suravarjjala
Excellent. Pricey. Initial contact was good. Companies should grow confident about their product and pricing and stop asking customers about contracts.
Reply from Guardian Protection
Jul 01, 2020
Thank you for the honest feedback as it will help us improve! We have just recently started offering a month to month option with higher upfront costs.
Verified Customer
Gerald Geisler
Great customer service; very customer focus
Reply from Guardian Protection
Jul 01, 2020
Hi Gerald, Thank you for choosing Guardian Protection for your security needs! We are headquartered right here in Warrendale, PA and we're always happy to help.
Karen Long
The technician Jeff W was very clear an patient, he showed everything he installed an thoroughly showed how to work the key pad, I don't no id all your techs has the patience Jeff had but he is clearly awesome, I will gladly recommend your company an I will ask all to ask for Jeff. He had no problem with me nit being computer literate, he walked me through without any hesitation.
Reply from Guardian Protection
Jun 29, 2020
Hi Karen, Thanks so much for being a 5-star customer of Guardian and taking the time to review your experience with Jeff! It's wonderful to hear he took his time and treated you with the respect that you deserve. Have a safe day with Guardian Protection.
Verified Customer
Lori
Awesome! The installer was great; friendly, professional, patient, knowledgeable. The system works great. I love the app on the phone that allows me to active and deactivate the alarm. I feel much more safe with this alarm -- and, that really matters when you have children.
Reply from Guardian Protection
Jun 25, 2020
Hi Lori, Thanks so much for taking the time to share great customer feedback; it's wonderful to hear the professional security monitoring is bringing your family the peace of mind you deserve.
Verified Customer
Mrs. Nate' Billingsley-Walton
Overall, it has been a good experience. I just wish they gave a multi-account discount on some sort.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thank you for choosing Guardian Protection and taking the time to share helpful feedback. We do offer a referral credit if you refer a friend to us! Have a safe day.
Verified Customer
Jarret
I love this. It looks like an iPad. You place it and it shows pictures every time somebody comes in and out. I feel safe at home. The actual gentleman that installed it had to come back out and he came the very next day to fix all the issue. Then he came back again because he forgot to program the keys when you go in and out but came back the third time and we haven't had any problems since.
Reply from Guardian Protection
Jun 25, 2020
Hi Jarret, Thank you for choosing Guardian Protection as your security company and we are happy to hear you are enjoying the sleek looks of the IQ2 panel!
Verified Customer
Jennifer
Seems to be top of the line. It gives me peace of mind and is convenient. Make the website a little more user friendly if you want to add products to your existing system.
Reply from Guardian Protection
Jun 25, 2020
Hi Jennifer, Thank you for sharing helpful customer feedback! Guardian Protection is proud to help protect your world with professional security monitoring.
Verified Customer
Chandrasekhar
The response is very clear. I like that we have one app that can controll it all. I suggest that when you do the installation, have a walkthrough with the customer so that customer will know what the thigns are at each location.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thank you so much for sharing helpful customer feedback! It's great to hear you are taking advantage of the smartphone app for on-the-go control of your security system.
Verified Customer
Tina Collins
They great my family feel very safe being part of the Guardian Protection family.
Reply from Guardian Protection
Jun 25, 2020
Hi Tina, Thanks so much for being a part of the Guardian Protection family! It's wonderful to hear the professional security monitoring is providing you with much-deserved peace of mind.
Verified Customer
Patricia
It's easy to use. I can use it from my phone. They have good rates and it seems to work really good.
Verified Customer
B
Good prices, great customer service, and my home feels safe. So far everything seems to work really well. Today we had to troubleshoot internet issues and they were extremely accommodating and they explained everything very well.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thank you for sharing a 5-star review! It's wonderful to hear the technical staff was helpful when needed. Guardian Protection appreciates your business very much.
Verified Customer
Dorothy
I like being able to see who is coming ot my door and what they're doing outside. So far it has given me good service and the equipment seems to hold up.
Reply from Guardian Protection
Jun 25, 2020
Hi Dorothy, Thank you for being a part of the Guardian Protection family! It's great to hear the smart home security features like the video doorbell are bringing you peace of mind.
Verified Customer
Michael
It is what we needed and what we purchased and it works well.
Reply from Guardian Protection
Jun 25, 2020
Hi Michael, Thank you for being a part of the Guardian Protection family; we appreciate your feedback and business very much!
Verified Customer
Ray Sr
It was recommended to me. They have a good response.
Reply from Guardian Protection
Jun 25, 2020
Hi Ray, It's great to hear you came to Guardian Protection from a trusted recommendation; we are proud to help protect what matters most to you.
Verified Customer
Jill
The equipment is easy to use and I can do everything from my phone. Whenever I call, they are able to help me out right away.
Reply from Guardian Protection
Jun 25, 2020
Hi Jill, Thank you for sharing 5-star customer feedback! It's great to hear the smartphone app is bringing you everyday convenience.
Verified Customer
Anonymous
Everything works right out of the box. The phone app is really nice to be able to check on the status of the home.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thank you for being a 5-star customer! It's great to hear the phone app is bringing you much deserve convenience and peace of mind.
Verified Customer
Anonymous
I haven't had it long but it seems fine. They're proactive.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thank you for choosing Guardian Protection and taking the time to share great customer feedback!
Verified Customer
Heather
It’s fine and working. They have prompt replies whenever there is an issue.
Reply from Guardian Protection
Jun 25, 2020
Hi Heather, Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback very much and we will be here when you need us.
Verified Customer
Anonymous
It's the best protection you can get. You get it fast.
Reply from Guardian Protection
Jun 25, 2020
Thanks so much for taking the time to share great 5-star customer feedback! Guardian Protection is proud to help protect your world.
Verified Customer
Anonymous
This company was previously installed. I really like the integration.
Reply from Guardian Protection
Jun 25, 2020
Thank you for activating your Guardian Protection security system! We are glad to hear the smart security features are bringing you everyday convenience.
Verified Customer
Chakka
My sister had guardian protected and loves it so I got it. It all works well and I haven’t had a problem with it. I feel protected. I am the only one in the house and I know I can turn on the alarm and I feel good. I know if something were to happen, they’re going to call. I can make mistake of not turning off the alarm and they make sure everything is okay and so support is excellent. The only thing that kind of bothers be about guardian is that go on your phone and unlock it, it is a bit too many steps.
Reply from Guardian Protection
Jun 25, 2020
Hi Chakka, It's great to hear you came to Guardian from a trusted family referral! Guardian Protection is proud to help protect your family every day.
Verified Customer
Anonymous
I had ADT at another house and they’re pretty comparable. I used customer support once and they seem okay. So far no problems.
Reply from Guardian Protection
Jun 25, 2020
Hi, Thank you for switching to the Guardian Protection family! We are happy to help anytime you have questions.
Verified Customer
Ryan
It is the company that my builder used in the subdivision I live in. The equipment seems pretty decent and I like their app. There are a couple of things I don’t love but in general it seems about normal for security systems. I did have problems, my address was wrong in the system. I caught it very early but it never got changed. I have called a couple of times and everyone was nice and it was in the middle of the covid crisis and they took care of it. I was late paying and they didn’t give me a hard time about it.
Reply from Guardian Protection
Jun 25, 2020
Hi Ryan, Thank you for choosing Guardian Protection! We understand the additional hardships our customers may face during this pandemic and we look forward to providing you additional peace of mind each day.
Verified Customer
Joe
They offered everything I was looking for in a security system and it was the most affordable. The equipment is accurate, and the application is convenient. I think I am getting more than what I am paying for. Installation was quick and easy and wait times are not long.
Verified Customer
Jenna
Guardian has good prices and customer service. They are super patient and not trying to up sell anything, which is great. The person who came out to install it was very friendly and kind. The technology is fairly easy to use and super up to date. It tells me when the door open every time. It makes me feel really safe. It is not that expensive and very reliable.
Reply from Guardian Protection
Jun 25, 2020
Hi Jenna, Thanks so much for taking the time to share awesome customer feedback, we appreciate your business and we will be here 24 hours a day to help protect what matters most!
Verified Customer
William
We’re very happy. They’re very responsive when we call them. They’ve helped us learn the system. It has been very good. We feel secure.
Reply from Guardian Protection
Jun 25, 2020
Hi William, Thank you for being a 5-star customer! Guardian Protection is dedicated to helping to protect what matters most.
Verified Customer
M
It has a better rate. The equipment is digital and up to date. When I called in they were very polite and willing to help me all the time.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are enjoying the digital smart security system.
Verified Customer
John
I can see exactly what windows are open. I am concerned if I set it at night then open a window, the alarm will go off. We saw them at home show and we were trying to change what we had and they offered a lot to what we had for a very little increase in the price.
Reply from Guardian Protection
Jun 25, 2020
Hi John, Thank you for taking the time to share a great sales experience. Guardian Protection is proud to help protect your world with professional security monitoring.
Verified Customer
Ivan
It was preinstalled in the home I purchased and so far I haven’t really had any issues. The representative was very informative and helpful. the best thing is getting notifications when I am away from home and them contacting you first before the police come out and check the house. I like that it is pretty simple to use and I am planning on adding a bit more.
Reply from Guardian Protection
Jun 25, 2020
Hi Ivan, Thank you for activating your Guardian Protection smart security system! It's great to hear the notifications are providing you convenience. Please give us a call at 1-800-PROTECT anytime we can be of further assistance.
Verified Customer
Anonymous
They always call you even when the system doesn't work.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thank you for sharing great 5-star feedback; Guardian Protection appreciates your continued business very much.
Verified Customer
Mike
They're always there when you need them. It's high collar, good equipment. The cameras in the smart pad are the best.
Reply from Guardian Protection
Jun 25, 2020
Hi Mike, Thank you for reviewing your smart home security system with Guardian Protection! It's great to hear you are enjoying the advanced features and the peace of mind professional monitoring can bring.
Verified Customer
Scott
It took a couple of days to get issues taken care of but it is good equipment and lets me know when the door and windows are open and it is easy to use. I would like a separate speaker for the upstairs or downstairs and maybe text messages.
Reply from Guardian Protection
Jun 25, 2020
Hi Scott, Thanks so much for taking the time to share customer feedback. If we can help you with any add ons please reach out to 1-800-PROTECT.
Verified Customer
Anonymous
Easy to use and the tech that set it was really great and very helpful.
Reply from Guardian Protection
Jun 25, 2020
Hello, Thanks so much for taking the time to share great customer feedback. Guardian Protection is proud to help protect your world every day.