8.7
Overall Score2 hours ago
For more than 65 years, Guardian Protection has been a security systems company offering professionally installed burglar alarm and security systems to homes and businesses across the United States. The company currently offers monitoring services to more than 250,000 customers in all 50 states. Guardian Protection products are only available in the following 20 states: Arizona, Delaware, DC, Florida, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service. Read additional reviews below.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package. Monthly monitoring prices start at $29.99* and cellular monitoring and remote access packages start at $45.99 per month. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away. Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or even away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Positive Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 20 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Disclaimer
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
User Reviews
Verified Customer
Good experience . I forgot my password and was without my keys . Had a hard time communication. Your people walked me through it all everything worked out . Am better for it .
Verified Customer
I wish I had the ladies name that helped me, she was excellent! She later even sent me a birthday card from your company! Made my day!!
Verified Customer
Great service! Professional install and piece of mind!
Verified Customer
When I have had questions they have always answered in a very professional manner!
Verified Customer
Love their customer service and love the app
Have been with this company for many years and they never disappoint! Representatives are always friendly and solve any issue that arises swiftly and effectively. Service folks arrive promptly and are invariably polite. They answer all questions thorough and our system works well consistently. The prices are fair and reasonable.
Reply from Guardian Protection
Mar 20, 2019
Hi Christine, Thank you for being a long time customer of Guardian Protection! We appreciate your feedback on your customer experience and look forward to providing you with peace of mind every day.
Guardian has always provided professional, courteous, and responsive service. I recently updated my system, and the Tech (Walter) went above and beyond to ensure everything worked seamlessly. Guardian may have what are considered to be "lengthy" contracts, but I would not hesitate to recommend them.
Reply from Guardian Protection
Mar 18, 2019
Hi DJones, Thank you for taking the time to leave 5 star feedback! We are so happy to have the opportunity to upgrade your security services and look forward to providing you additional peace of mind. Guardian Protection appreciates your business, have a safe day!
Verified Customer
They could come &in stall my motion sensor &smoke detector that they have not come back &installed
Reply from Guardian Protection
Mar 13, 2019
Hello Keith, Thank you for providing feedback on your installation. I would like to look into your issue and ensure you get all of your agreed upon equipment installed as soon as possible; please private message your address here.
Verified Customer
My bill will be lower. Customer service has been great.
Reply from Guardian Protection
Mar 13, 2019
Hello Jo, Thank you for providing feedback on your customer experience! We are honored to be your home security provider and will work hard to help protect what matters most to you every day.
Verified Customer
Scammed me through my builder into a 5 year expensive contract. Cant wait to cancel and go from $50/month to $20 with no contract.
Reply from Guardian Protection
Mar 13, 2019
Hello Distefano, Thank you for providing feedback on your customer experience. I'm sorry to hear you are not satisfied with your services. Guardian Protection attempts to stay competitive with our pricing while providing 100% U.S. based customer service and the latest in home security solutions.
Verified Customer
I have had Guardian for 7 years & not had a problem with the service. However, unless I male a point of contacting customer service I don't really know if it is really working. A periodic contact would make my comfort level much higher. At best I would rate Guardian AVERAGE .
Reply from Guardian Protection
Mar 13, 2019
Hello Bruce, Thank you for being a long time customer, we appreciate your business! We do suggest testing your system for communication at least once a month, please visit https://customercare.guardianprotection.com/ to test 24 hours a day or give us a call at 1-800-PROTECT. Thank you!
Verified Customer
Instant response to issues or questions when I have a problem with equipment or questions about features of the system
Reply from Guardian Protection
Mar 13, 2019
Hi Bob, Thank you for taking the time to share a 5 star review! Guardian Protection is proud to be your home security provider and bring you peace of mind every day. Thank you for your business.
Verified Customer
Ease of using and good customer service.
Reply from Guardian Protection
Mar 13, 2019
Hello, Thank you for reviewing your customer service experience! Guardian Protection is honored to be your home security provider of choice.
Verified Customer
I like the fact that it comes on my phone when garage door is open or closed and by whom
Reply from Guardian Protection
Mar 13, 2019
Hi Rita, Thank you for reviewing your customer experience with Guardian Protection. It's great to hear the smart home security options are bringing you ever day peace of mind.
Verified Customer
No problems to report... Whenever contact has been made representative very courteous and helpful.
Reply from Guardian Protection
Mar 13, 2019
Hi Lee, Thanks so much for taking the time to review your customer experience on Best Company. We appreciate your feedback and business every day.
Verified Customer
They are a great security company because they make me feel safe when I leave the house. They answer any questions you have when you have a problem.
Reply from Guardian Protection
Mar 06, 2019
Hi James, Thank you for being a valued customer of Guardian Protection! We appreciate your feedback and business every day.
Verified Customer
The equipment has an app that connects to my phone. I called them once because I had a problem and they were able to resolve my issue.
Verified Customer
The system is integrated into my house well, but it is expensive.
Reply from Guardian Protection
Mar 06, 2019
Hi John, Thank you for leaving feedback for Guardian Protection. We do attempt to offer the best security solutions at competitive pricing. We appreciate your business and hope you see the value in the award-winning security monitoring.
Verified Customer
When I have had to reach out to them when I had a question, they always had an answer.
Reply from Guardian Protection
Mar 06, 2019
Hello, Thank you for sharing feedback for Guardian Protection! We appreciate your business and look forward to providing you with peace of mind every day.
Verified Customer
They are very responsive and easy to talk to. I like the new technology that they have.
Reply from Guardian Protection
Mar 06, 2019
Hi Ronnell, Thank you for sharing a 5 star review! We attempt to offer the latest in smart home security at a competitive price to our customers!
Verified Customer
Whenever I have a problem, they have been able to resolve it pretty quickly. They have a great price. They were very prompt to call us when we were out of town and had a fire alarm go off in the house.
Reply from Guardian Protection
Mar 06, 2019
Hello, Thank you for sharing a great customer experience testimonial! I'm glad to hear the security system is bringing you the peace of mind you deserve while away from home.
Verified Customer
They are always available if we need them. I really like the front door opening notification feature.
Reply from Guardian Protection
Mar 06, 2019
Hi William, Thank you for sharing 5 star feedback! Guardian Protection is honored to be your home security provider of choice.
Verified Customer
Their equipment is up to date and I really trust Guardian Protection.
Reply from Guardian Protection
Mar 06, 2019
Hello, Thank you for being part of the Guardian Protection family! We appreciate your feedback and business every day.
Verified Customer
They have always taken great care of me when I have called or needed something. They always call me if there is an alarm that goes off or a mistake.
Reply from Guardian Protection
Mar 06, 2019
Hi Martha, Thank you for sharing a wonderful customer testimonial. It warms our hearts to hear the security system and professional monitoring is bringing you the peace of mind you deserve every day.
Verified Customer
Guardian Protection gave us a lot of support through the process of installing our system.
Reply from Guardian Protection
Mar 06, 2019
Hi Pam, Thank you for sharing a wonderful installation experience. If we can ever be of further assistance please give us a call at 1-800-PROTECT. Thank you!
Verified Customer
I do have a broken video camera right now, but they always give me the information that I need when I call.
Reply from Guardian Protection
Mar 06, 2019
Hi Thomas, Thank you for sharing feedback on your customer experience. If we can help schedule a service visit for your camera please send us a private message here with your address of service. Thank you!
Verified Customer
Guardian Protection's system is just user friendly.
Reply from Guardian Protection
Mar 06, 2019
Hello Rickey & Lainere, Thank you for sharing your experience with Guardian Protection! It's wonderful to hear you are finding the security system user friendly; that is always the goal!
Verified Customer
It seemed like it was the best deal, best price that was going on at the time. The people who do the install are very knowledgable and courteous. They ask if I have any feedback or questions and they're willing to explain it to me right there on the spot. Same with customer service - if I have any issues or problems or need to reset a password, they are there. Guardian Protection is very customer service oriented. They call me when the alarm goes off or I leave the back door open - they have a quick response.
Reply from Guardian Protection
Mar 06, 2019
Hello, Thank you for sharing a wonderful customer testimonial! We are honored to be your home security provider of choice and will always work hard to bring you peace of mind.
Never ever take this one, you can have same features of security at less than half the price. They will be sweet when you sign contract and then you cannot come out of it in 3 years and you will keep paying 50$ + every month for 36 months for a foolish service you can get at 10$ in market. Never trust these people. Never. Hello Guardian Team - I know your standard justification which is one side of the reality I was buying my house from the first time and obviously inexperienced in a lot of things when someone in design center approached me and I decided to buy Guardian. I never thought that I will be cheated - market products at much less price. The girl who approached me told about the agreement and I thought if I have a bad experience I can return, but I was trapped by the time I got to see my house. Initially when I was sold the agreement I was told all burglary including windows will be covered at this price, but I was mistaken. When I got the demo after I moved in the guy did it for 10mins and I understood it was a big mistake buying this. I know you will not do anything to this email but trash it but I work with IBM and I tell all my friends who buy house not to buy Guardian security as it is a money making trap. Issue is a. The way in which your sales person approach and provide information - seems to a new homeowner that they provide something exceptional - Please ask your sales person to say that similar products are available in the market and you can install this later also when you wish - (you normally play the trick here by not saying this) b. You should say clearly that this contract is for 3 years and has a lot of cost associated with infrastructure and once installed you have to bear the cost even if you feel it was not required. Agreement will stand even if you think market competitors are half the price - your salesman should say this while selling - you will not sell a single agreement c. Make aware of the customer of your product but demonstrate it and ask him to check the market for competition I would never have gone to you if you followed the point a. b. c. and now you know you cannot get a repeat business ever with your existing sell strategies Thanks Sujan Roy
Reply from Guardian Protection
Mar 04, 2019
Hello Sujan, Thank you for sharing feedback on your customer experience. Guardian Protection makes a large investment when installing or upgrading a security system in your home. In exchange for signing a monitoring agreement you get a discounted installation cost. The agreement helps us recoup our investments in you over the length of the signed agreement. If I can better explain or have a supervisor reach out to review your situation please private message here or email [email protected] Sincerely, Nathan D Customer Satisfaction Advocate
Verified Customer
We are 20yr customers and no issues if we have an alarm trip. The police had to come out once(false alarm).
Reply from Guardian Protection
Feb 27, 2019
Hello Demetrius, Thank you for being such a long time customer! We appreciate your feedback and business over the years. Have many safe days with Guardian Protection Services.
Verified Customer
I like the prompt answer to issues that triggers alarm
Reply from Guardian Protection
Feb 27, 2019
Hi Tina, Thank you for reviewing your customer experience! Guardian Protection is dedicated to helping to protect what matters most to you every day.
Verified Customer
Great quality service. When there is any alerts the customer service team immediately calls
Reply from Guardian Protection
Feb 27, 2019
Hello Lee, Thank you for leaving 5 star feedback on your customer experience. Guardian Protection is honored to be your home security provider and looks forward to providing you with peace of mind.
Verified Customer
They do the job well while keeping costs down.
Reply from Guardian Protection
Feb 27, 2019
Hi J, Thank you for being a valued customer of Guardian Protection! We appreciate your business and feedback very much.
Just bought a new house and we don’t even live there except over 2 weekends a month. First had smoke signal issues with guardian and the technicians could not catch that until their 4th visit and now having false motion detection issues from which the police were called several times. The manager Felipe said they cannot waive the bill and the only thing they can do is to bring another technician out there to figure out what’s going on. They didn’t care that the township was charging us money for false motion detector issues and bringing the police out. Guardian says we should pay for that! They didn’t care that I was woken up at 1am for a false motion detector that caused me to worry. They said oh well... actually Felipe said oh well. I would never use this company
Reply from Guardian Protection
Feb 27, 2019
Hello Deepa, We apologize for the issues and understand this can be a frustrating situation to deal with. While it's true Guardian can't waive fees accessed to you by the local municipality as we do not bill that; a lot of times you can show the work order of us servicing the system to help with the municipality fines. Please private message here if I can assist further. Thank you
Verified Customer
I like the service they provide and customer service is excellent!
Reply from Guardian Protection
Feb 20, 2019
Hi Shelley, Thank you for being a part of the Guardian Protection family and for taking the time to leave feedback. Our goal is to provide you with peace of mind and help protect what matters most to you.
Verified Customer
It's been ok. Need to improve the messed up communication signal that goes off at5
Reply from Guardian Protection
Feb 20, 2019
Hello Gloria, Thank you for taking the time to leave feedback for Guardian Protection. We would be happy to test your system or answer any questions, give us a call at 1-800-PROTECT or message me here if we can help. Thank you!
Verified Customer
I have had Guardian for many, many years. They have always been very courteous and professional whenever I have the need to contact them. I feel very save in my home.
Reply from Guardian Protection
Feb 20, 2019
Helo Mrs. Maley, Thank you for being a long time customer of Guardian Protection! We appreciate your business and will always work hard to bring you the peace of mind you deserve.
DEREK B. OMG! He is an AWESOME Technician. He could teach a few companies about representation of the company they work for. He is patient, kind, honest and has a WONDERFUL personality. AND sometimes service calls can make you uncomfortable; NOT WITH DEREK B. I've had Guardian for some time and this was my 1st service call. Should I EVER need service again, I am going to request Derek B. AKA Dave as I kept calling him LOL and he never corrected me. GUARDIAN YOU'VE GOT A GREAT ONE! #4REAL
Reply from Guardian Protection
Feb 20, 2019
Thelma, Thank you for sharing such an enthusiastic review of your service visit with Derek B! Guardian Protection loves hearing customer testimonials like this and will continue to work hard every day to help protect what matters most to you.
Walter O came in and did a wonderful install. He educated us on the technology and the devices. He’s a great asset to your company. Guardian you’re very fortunate to have a person of his caliber employed for your company!
Reply from Guardian Protection
Feb 14, 2019
Hello Corey, Thank you for reviewing your recent installation experience with Walter O. of Guardian Protection. We are dedicated to helping to protect what matters most to you and appreciate your business.
Wayne from Guardian was prompt and efficient in re-locating our smoke detector. He explained and demonstrated reason for necessary movement of the smoke detector.
Reply from Guardian Protection
Feb 14, 2019
Hi Doris, Thank you for being a 5 star customer! Guardian Protection is honored to be your home security provider and we will be sure to share your accolades with Wayne. We are also glad to hear you have the smoke detector as it brings 24/7 peace of mind.
Verified Customer
Only problem we had was our smoke detector was going off when it shouldn't have.
Reply from Guardian Protection
Feb 12, 2019
Hello Shelley, Thank you for being part of the Guardian Protection family! I'm sorry to hear you were having some trouble with you smoke detector; if you are still experiencing issues please let me here or give us a call at 1-800-PROTECT. Thank you!
Verified Customer
Quick response when alarm goes off and courtesy of Guardian personnel
Reply from Guardian Protection
Feb 12, 2019
Hello, Thank you for sharing 5 star feedback on your customer experience! Guardian Protection is proud to be your home security provider and we will be here around the clock when you need us the most.
Verified Customer
It has been positive. I got a call at 4:am to let me know a door had blown open. That was a night when it was below zero so I really appreciated it
Reply from Guardian Protection
Feb 12, 2019
Hi Mary Ann, Thank you for sharing a great customer story! It's wonderful to hear the quick response time on alarms is bringing you peace of mind, 24 hours a day. We appreciate your business.
Verified Customer
Guardian provides excellent services. I feel safe in my home as well as outside, knowing my home is been protected. I have had no attempted break-in compared to a few years ago. If I have a prblem, Guardian service representatives is always there to fix the problem. Plus I am receiving a ggod price for my security.
Reply from Guardian Protection
Feb 12, 2019
Hello Mamie, Thank you for sharing a helpful review of your customer experience. Guardian Protection is proud to be your home security provider of choice and we appreciate your business.
Verified Customer
Great. Phone option to speak directly with customers serv
Reply from Guardian Protection
Feb 12, 2019
Hello, Thank you for leaving 5 star feedback on your customer experience. We look forward to providing you with peace of mind every day.
Verified Customer
Cool equipment, staff professional, and no hassle install.
Reply from Guardian Protection
Feb 12, 2019
Hello, Thank you for reviewing your security services with Guardian Protection! We are dedicated to helping to protect what matters most to you every day.
Verified Customer
My experience has been great. They are very willing to assist with questions and problems
Reply from Guardian Protection
Feb 12, 2019
Hello Debbie, Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business every day.
Verified Customer
Very responsive to questions, inquiries and system changes. Service persons very thorough in explaining operations of system and their quality of work.
Reply from Guardian Protection
Feb 12, 2019
Hello Michael, Thank you for reviewing your customer experience! Guardian Protection is proud to offer a less than 30 second response time average on all emergency alarms. We appreciate your business.
Verified Customer
The system is ok, but the initial installation delayed my home completion. The installation is still not complete and the skybell never works.
Reply from Guardian Protection
Feb 12, 2019
Hello, Thank you for taking the time to leave feedback on your experience with Guardian Protection. I'm sorry to hear of the delay of finishing the installation; I would like to have the appropriate supervisor look into this for you. Please message your address of service here or email [email protected] Thank you!
Verified Customer
Technicians who come to the home are friendly and knowledgeable in their work. Problem is they charge you an arm and a leg for something that technical support over the phone could have and should have known how to fix. Customer service and their supervisors are of no help as they too are not knowledgeable and are unsupportive. The service constantly loses connection and is something I have to deal with regularly, I never have internet connection problems with anything else other than the connection to the alarm system. How can I trust my home is actually being protected if the product they sell is low quality.
Reply from Guardian Protection
Feb 12, 2019
Hello Jessica, Thank you for taking the time to leave feedback on your security system. Your experience is not common and I would like to have the appropriate supervisor look into this. We want ot make sure you can use your system as intended and that it brings you peace of mind every day. Please private message your address of service here or email [email protected] Thank you!