9.1
Overall Score11 days ago
Protecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following 20 states: Arizona, Delaware, DC, Florida, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service. Read additional reviews below.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $29.99* and cellular monitoring and remote access packages start at $45.99 per month. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or just away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 20 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Disclaimer
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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
User Reviews
Star Rating
1,647 Reviews
Review Breakdown
Sentiment Criteria
Fantastic product, fantastic sales person, fantastic installer!! We are pleased with everything!!
Reply from Guardian Protection
May 10, 2019
Hi Bud, Thank you for being a part of the Guardian Protection family! We are happy to hear your entire customer experience has gone satisfactorily. Have a safe day in Parrish, FL with home security by Guardian Protection.
 Verified Customer
Professional, quality service - easy to do business with in all matters
Reply from Guardian Protection
May 07, 2019
Hi Linda, Thank you for reviewing your customer experience with Guardian Protection! We are here to help protect what matters most to you with 24 hour professional security monitoring.
 Verified Customer
Easy to use and reliable and dependable. Alerts us to tornado warnings
Reply from Guardian Protection
May 07, 2019
Hi Peggy, Thank you for reviewing your customer experience with Guardian Protection! I'm glad to hear the security monitoring and weather alerts are bringing you the peace of mind you deserve.
 Verified Customer
Guardian Protection is always on call and can be trusted to watch over my property. We feel safe to know guardian protection is on and monitoring.
Reply from Guardian Protection
May 07, 2019
Hi Marcel, Thank you for taking the time to review your customer experience. Guardian Protection is proud to help protect what matters most to you with award-winning home security monitoring. Thank you for your business!
 Verified Customer
Top quality products and excellent customer service , it would be great to receive mail on items on sell and special deal like sensors , locks etc
Reply from Guardian Protection
May 07, 2019
Hi Ken, Thank you for the feedback as it will help us improve future communications! We are proud to be your home security provider of choice.
 Verified Customer
We were happy with another company. Two young men came to my door, saying that the Police had required that everyone change to a "new" type of Security System. They REALLY pushed this, and finally convinced us to "change" to this upgraded system, and if we weren't satisfied, we could cancel it. "Strangely, there was a person out front in their vehicle, who immediately was installing the Guardian Alarm. I didn't like the "pushiness" - and the following day, I called to cancel it. We were told that it was impossible, as the Contract stated it was a number of years - (Five, I think). The little "Computer type Screen" that I'd signed, had NOTHING about that showing. That was SO VERY UNETHICAL, and we were VERY DECEIVED and ANGRY that we had fallen for their lies, and that they were so pushy. This was fairly late in the evening, we were very tired. This was certainly a "Set-Up" HOWEVER, aside from the "Arm Twisting" - we have been pleased with Guardian. Any time there has been the smallest issue, they have taken care of it right away. The "Staff" in the "Call Center" have always been very polite and helpful. Also, a few times, it has gone off in error -(example bringing in groceries with our arms filled, and not turning off the alarm quick enough). Someone calls immediately. We give our password, and all is okay. If we have a question, your Reps are very knowledgeable. NO PROBLEM THERE!
Reply from Guardian Protection
May 07, 2019
Hi Dianne, Thank you for taking the time to leave detailed feedback on your customer experience. I'm sorry to hear about the sales process; we never want our customers to feel pressured into signing and this will help us improve. I'm glad to hear you are enjoying the security services however and it brings you the peace of mind you deserve.
 Verified Customer
Better alarm panel. Better price on added devices
Reply from Guardian Protection
May 07, 2019
Hi Ryan, Thank you for being a customer of Guardian Protection! We appreciate your business and feedback very much. If we can ever be of further assistance please message back here or call us at 1-800-PROTECT.
 Verified Customer
Great !! Much better than ADT service which kept gining me false alarms on stations i didn't have.
Reply from Guardian Protection
May 07, 2019
Hi John, Thank you for switching to Guardian Protection! We appreciate your business and we are glad the security system is working out well for you.
 Verified Customer
I like using the app to arm or disarm the alarm. I don't like that most of the equipment never worked from the time I had the equipment installed to now ie the music and two way feature. I discontinued the two way service once I was informed it was a fee for this service that never worked.
Reply from Guardian Protection
May 07, 2019
Hi Lisa, Thank you for providing feedback as it will help us improve the customer experience. It's great to hear you are taking advantage of the phone app for on-the-go control of your security system!
 Verified Customer
So far, it's been very positive. I like the convenience of the app.
Reply from Guardian Protection
May 07, 2019
Hi Iman, Thank you for being a 5 star customer! Guardian Protection is proud to help protect what matters most to you with smart home security options.
 Verified Customer
I receive texts when the system is disarmed so I can tell when someone enters my home.
Reply from Guardian Protection
May 07, 2019
Hi Dee, Thank you for being a part of the Guardian family and for reviewing your experience. We hope the 24 hour professional security monitoring brings you peace of mind!
 Verified Customer
I'm happy with the service, at this time it covers all my needs. Auto withdrawl notice comes at the same time as the pending withdrawl notification, there should be some gap between the two.
Reply from Guardian Protection
May 07, 2019
Hi Bill, Thank you for the feedback on your billing as it will help us improve the customer experience. We are glad to hear you are happy with the security services. Guardian Protection helps protect what matters most to you every day!
 Verified Customer
Easy to use but too expensive compared to your competitors. Your contract is too long also. As soon as mine is up...I am gone.
Reply from Guardian Protection
May 07, 2019
Hi Linda, Thank you for the helpful feedback. I'm sorry to hear you feel the services are too pricey. Guardian Protection does attempt to offer competitive prices while offering award-winning security monitoring. If we can help look into anything for you please message your address here.
 Verified Customer
It's ok. Need to lower price and update app so that it connects faster.
Reply from Guardian Protection
May 07, 2019
Hi Christopher, Thank you for your customer feedback as it will help us improve! Guardian Protection is proud to be your home security provider and please call us with any additional questions.
 Verified Customer
Prompt, respectful, kind, nothing to improve
Reply from Guardian Protection
May 07, 2019
Hi Bella, Thank you for sharing a 5 star review! Guardian Protection is dedicated to helping to protect what matters most to you every day.
 Verified Customer
Experience has been great. I appreciate the fact that they are always willing to assist if a problem arises. Nothing to improve on.
Reply from Guardian Protection
May 07, 2019
Hi Dave, Thank you for sharing a stellar customer review! Guardian Protection is happy to help protect what matters most to you every day. Thank you for your business.
 Verified Customer
Customer service and reliability. Now that I'm on a fixed income a few dollars less off month would be great.
Reply from Guardian Protection
May 07, 2019
Hi Bill, Thank you for taking the time to review your customer experience. Typically towards the end of your agreement term we can discuss lowering the bill; just give us a call at 1-800-PROTECT.
 Verified Customer
System is easy to use and they provide excellent service
Reply from Guardian Protection
May 07, 2019
Hi George, Thank you for sharing a 5 star experience! Guardian Protection is honored to be your home security provider of choice. Have a safe day with Guardian home security!
 Verified Customer
We have trusted Guardian for many years. They have been extremely attentive. They are prompt to call when an alarm is activated and make sure we are safe. We are very happy with this company.
Reply from Guardian Protection
May 07, 2019
Hi Linda, Thank you for being a long time customer! It speaks volumes when we hear from a customer such as yourself. Thank you for your business and we look forward to providing you with peace of mind for years to come.
 Verified Customer
Quick response to emergencies and very helpful and caring operators.
Reply from Guardian Protection
May 07, 2019
Hello Donna, Thank you for sharing a 5 star customer experience! We pride ourselves in providing top of the line customer service and home security monitoring. Thank you for your business.
 Verified Customer
My experience with Guardian has been amazing. Their response time with questions and/or alerts is the very best. We are confident with our security and have this amazing company to give credit to.
Reply from Guardian Protection
May 07, 2019
Hi Sharon, Thank you for sharing a powerful customer testimonial! We are appreciative of your 5 star feedback and business. Have a safe day with Guardian Protection watching over.
 Verified Customer
Called immediately when my alarm went off. Also previously had a tech at my house to do some upgrades and was very satisfied.
Reply from Guardian Protection
May 07, 2019
Hi James, Thank you for reviewing your customer experience! It's wonderful to hear Guardian's quick response times on alarms is bringing you the peace of mind you deserve.
 Verified Customer
I have always had good experiences with Guardian employees. The most recent time Guardian sent people to look at my system because of a malfunction, they were very quick to diagnose the problem, very professional in their demeanor, and very accommodating as far as the time that they were able to come service my system.
Reply from Guardian Protection
May 07, 2019
Hello Rosebud, Thank you for being a Guardian Protection customer! We appreciate your business and feedback very much. Have a safe day with Guardian Protection.
 Verified Customer
Monitoring service is on time. Turn around time for servicing could be shorter. Problem with equipment should be accurately diagnosed and repaired/replaced during he first service call.
Reply from Guardian Protection
May 07, 2019
Hi Liz, Thank you for sharing helpful feedback on your customer experience as it will help us improve! Guardian Protection is proud to offer a less than 30 second average response time on all emergency alarms.
 Verified Customer
Excellent service, always there when you need them.
Reply from Guardian Protection
May 07, 2019
Hi Carl, Thank you for sharing 5 star feeback. It's great to hear that Guardian's professional 24 hour security monitoring has brought you additional peace of mind.
 Verified Customer
Easy set up and great customer service. App is very easy to use and manual testing is also very easy
Reply from Guardian Protection
May 07, 2019
Hi Dave, Thank you for sharing a great customer experience! I'm glad to hear you are finding the services user-friendly; that is always the goal!
 Verified Customer
Very happy. Very professional. Always responsive, and thorough.
Reply from Guardian Protection
May 07, 2019
Hi Manny, Thank you for sharing your customer experience! Guardian Protection is proud to offer professional security monitoring 24/7 to our valued customers.
 Verified Customer
Have had them for years, and anytime that alarm goes off, they're on the phone, super!
Reply from Guardian Protection
May 07, 2019
Hi Terry, Thank you for sharing a great customer experience! It's wonderful to hear the quick response time on all alarms is bringing you the peace of mind you deserve.
 Verified Customer
The experience has been great. I wish there were loyalty rewards and/or complimentary service enhancements for being with them for so long.
Reply from Guardian Protection
May 07, 2019
Hi Joe, Thank you for being a long time customer! We do offer some promotions; give us a call at 1-800-PROTECT if you are looking to upgrade. Thank you for your business.
 Verified Customer
positive experience. could explain more of the program ...some surprises
Reply from Guardian Protection
May 07, 2019
Hi Kitty, Thank you for reviewing your customer experience! We are glad to assist with any technical questions; just message us here or call 1-800-PROTECT. Thank you!
 Verified Customer
Fantastic service, great follow up, love the security!
Reply from Guardian Protection
May 07, 2019
Hi Rich, Thank you for being a 5 star customer! it's great to hear you are enjoying the security system and we will be here to help when needed!
 Verified Customer
Great service, very reliable operation, quick response from support
Reply from Guardian Protection
May 07, 2019
Hi Luke, Thank you for sharing a 5 star customer experience! Guardian Protection is proud to be your home security provider and help protect what matters most to you.
 Verified Customer
Did not receive much orientation when I moved into new home, think there are things I should know but do not, was not given any written instructions
Reply from Guardian Protection
May 07, 2019
Hello, Thank you for activating your Guardian Protection services. We would be happy to help you with any questions; just message us here or call 1-800-PROTECT. Thank you!
 Verified Customer
What I have had to deal with them has been really good, approve on maybe better pricing.
Reply from Guardian Protection
May 07, 2019
Hi Joy, Thank you for sharing a great customer experience! Guardian Protection is dedicated to helpingto protect what matters most to you every day.
 Verified Customer
very informal and courteous, quick replies to questions
Reply from Guardian Protection
May 07, 2019
Hi Tom, Thank you for sharing a 5 star customer experience! Guardian Protection is proud to help protect what matters most to you.
 Verified Customer
My experience has been positive. They respond appropriately on alarms and are always there to help. I do not like the fact they charge $2 paper fee when I pay consistently and download my statements since the beginning. This should be removed without going on autopay.
Reply from Guardian Protection
May 07, 2019
Hello, Thank you for sharing helpful billing feedback! Guardian Protection is proud to help protect what matters most to you every day with 24/7 professional security monitoring. Thank you for your business.
 Verified Customer
They have bee n quick to respond to a service call. They respond very fast to any alarms. The service people seem to be well trained in servicing the equipment. Have had no problems with billing. The alarm system satisfies our need.
Reply from Guardian Protection
May 07, 2019
Hello, Thank you for sharing a wondeful customer testimonial! Guardian Protection is honored to be your home security provider of choice and provide you with additional peace of mind.
 Verified Customer
They have been very good, easy to work with but the phone app is a little slow but it may be my phone !
Reply from Guardian Protection
May 07, 2019
Hi Marsha, Thank you for providing helpful feedback on your customer experience! If you ever have additional technical questions please call us at 1-800-PROTECT. We appreciate your business.
 Verified Customer
I like Guardian's prompt response when the alarm goes off.
Reply from Guardian Protection
May 07, 2019
Hi Henry, Thank you for reviewing your customer experience. It's great to hear the quick response time on all alarms is bringing you the additional peace of mind you deserve.
 Verified Customer
I like the response time. The contract length is terrible.
Reply from Guardian Protection
May 07, 2019
Hello June, Thank you for the valuable feedback on your customer experience as it will help us improve. Guardian Protection is dedicated to helping to protect what matters most to you with award-winning home security monitoring.
 Verified Customer
Absolutely great experience. Something that's not broke doesn't need to be fixed.
Reply from Guardian Protection
May 07, 2019
Hi Jon, Thank you for sharing a 5 star review. It's great to hear you are enjoying the security services and we will be here to help when you need us the most. Thank you for your business.
 Verified Customer
Very good. Always ready ro assist if a problem arises!
Reply from Guardian Protection
May 10, 2019
Hi Charlotte, Thank you for taking the time to review your customer experience. It's great to hear our staff have been helpful and Guardian looks forward to providing you additional peace of mind every day.
 Verified Customer
Customer service excellence. Billing process needs improvement by communication of changes.
Reply from Guardian Protection
May 10, 2019
Hi Nilda, Thank you for the helpful feedback on your customer experience. We will try to be more communicative in the future. Guardian Protection is proud to help protect what matters most to you. Thank you for your business.
 Verified Customer
Great customer service. Representative was knowledgeable and courteous.
Reply from Guardian Protection
May 10, 2019
Hi George, Thank you for sharing your customer experience. Guardian Protection is appreciate of your business and we look forward to providing you with additional peace of mind every day.
 Verified Customer
They are too expensive and prices for their service calls are ridiculous. Also, You have to remember to catch a one month window at the end of your five year contract or you will be automatically signed up for an additional five years.
Reply from Guardian Protection
May 10, 2019
Hi Karen, Thank you for sharing helpful feedback on your customer experience. We would be happy to discuss with your account with you and see how we can help; please message here or email [email protected]
 Verified Customer
They are great ,always available to answer and response time is outstanding very helpful
Reply from Guardian Protection
May 10, 2019
Hi Rob, Thanks so much for providing 5 star feedback on your customer experience. Guardian Protection is proud to help protect what matters most to you every day.
 Verified Customer
Anytime I have needed them, they've always been very efficient and solved the problem. We have had some incidences and they have really come through with the help. It works very well, I am very satisfied.
 Verified Customer
The best thing about Guardian Protection is it is easy to use.
 Verified Customer
The main thing is I feel safe. I haven't had any trouble with it and when I call in, the problem gets taken care of right away. The young lady who sold it to me was really nice and explained it to me.
Reply from Guardian Protection
May 02, 2019
Hi Gloria, Thank you for taking the time to leave a 5 star experience! We appreciate your feedback and business very much.
 Verified Customer
It is dependable. When something interferes with the system it is accurate. If I have any problems all I have to do is call and they walk me through what needs to be done. I think they should tell people in advance they have to replace the batteries because I had an incident were they were going off and I didn't know what was going on. Other that one thing it is great though a little expensive.
Reply from Guardian Protection
May 02, 2019
Hi Gloria, Thank you for taking the time to review your customer experience! Guardian Protection is dedicated to helping to protect what matters most to you every day in Cincinnati, OH with smart home security solutions.