Guardian Protection
check_circle VerifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.
With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $29.99* and cellular monitoring and remote access packages start at $45.99 per month. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or just away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Deleware, Washington D.C., Florida, Indiana, Maryland, North Carolina, New Jersey, Ohio, Penslyvania, South Carolina, Texas, Virgina, and West Virginia.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
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Guardian Protection Frequently Asked Questions
What is Guardian Protection’s cancellation policy?
Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.
How does Guardian Protection’s cost compare to other home security companies?
Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.
Does Guardian Protection have positive reviews?
The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.
Does Guardian Protection offer professional installation?
Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.
What is Guardian Protection’s response time?
Guardian Protection’s monitoring center has an average response time of 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.
Does Guardian Protection offer home automation?
Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.
You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.
Is Guardian Protection available nationwide?
No, Guardian Protection is currently available in the following states: Delaware, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection
User Reviews
Star Rating
2,602 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Lori Ann
We did some homework on it and the ratings from people that use Guardian seem to just love it. We thought we would give it a try and I've really been very pleased. The customer service is outstanding and the support so far is really good. The other equipment I've used in the past has been very antiquated and this one is more up-to-date and that's why I like it. It fits me for my lifestyle.
Reply from Guardian Protection
Feb 20, 2020
Hi Lori Ann, Thank you for joining the Guardian Protection family! It's awesome to hear you did your homework before deciding on a security system and we have met your expectations. Guardian will work hard every day to bring you additional peace of mind.
bookmark Featured Review
Verified Customer
Michael
The sense of security I have especially when I am not at home but my family is, is the best thing about having Guardian Protection. It's just easy to use and super clear. The guy that came out was extremely knowledgeable and helpful. They went over in detail everything that was going on and showed us everything.
Reply from Guardian Protection
Dec 30, 2019
Hi Michael, Thank you for reviewing the peace of mind a professionally installed and monitored security alarm can bring! Guardian Protection is dedicated to helping to protect your world every day.
Verified Customer
Anonymous
About a week ago I called and the person just didn't seem to be very interested in the problem I was having. It was night time and there was no one available who could tell me why the fire thing was going off and she told me they could probably get to me next week. I toldher that is not going to work for me. I pay something every month, I would like somebody to get here once I had a problem and less than two weeks. That was followed up by two men coming over here and going through my house with me and telling me what the problem was and they were very good. You're prompt in response.
Verified Customer
Margie
I use guardian previously and they did good for me but I like the fact that they're not run off of internet.
Reply from Guardian Protection
Apr 03, 2020
Hi Margie, Thank you for being a part of the Guardian Protection family! It's great to hear you enjoyed your services and please let us know if we can ever be of further assistance.
Verified Customer
Chris
Anytime the alarm goes off they are very quick to call you. So that's consistent. They're kind of hard to deal with when it comes to getting issues resolved.
Reply from Guardian Protection
Apr 03, 2020
Hi Chris, Thanks so much for taking the time to review your customer experience. Please let us know if there's anything specific we can help you with. We appreciate your business!
Verified Customer
David
Sometimes it's a delayed call when contacting customer service. I'm just surprised they don't upgradie their stuff a little bit better after all these years I've been with them.
Reply from Guardian Protection
Apr 03, 2020
Hi David, Thank you for being a valued customer of Guardian Protection! We would be happy to discuss any upgrades you are looking for, just give us a call at 1-800-PROTECT or use the Private Response option here to message us your address.
Verified Customer
Anonymous
I love the price. Customer service is courteous and quick.
Brad McHenry
Probably one of the friendliest and knowledgeable installers ever. Pete deserves a raise!! :-)
Reply from Guardian Protection
Apr 03, 2020
Hi Brad, Thanks so much for taking the time to share 5-star feedback for Pete, we will be sure to share your accolades with him and Guardian Protection appreciates your business.
Cyndi Salzano
Always fast to respond anytime alarm goes off. Helpful with any questions/issues
Reply from Guardian Protection
Apr 03, 2020
Hi Cyndi, Thank you for being a 5-star customer! Guardian Protection is honored to be your home security provider of choice and we are glad to hear the fast response times are bringing the peace of mind you deserve.
Anetra
The technician was on time he Was very professional, He explained everything that I needed for my System he made sure that I understood everything !!!! I appreciate that he protected my floors by covering his feet thank you so much!!!!!
Reply from Guardian Protection
Apr 02, 2020
Hi Anetra, Thanks so much for taking the time to share 5-star feedback for your technician! Guardian Protection is proud to help protect your world.
Perry
Our tech was very personable & friendly. Did not get in the way of our day to day routine around here. Made sure everything was understood about both the pin pad & app to everyone who would be using it. Answered any questions without making us feel like it was stupid of us to ask that.
Reply from Guardian Protection
Apr 02, 2020
Hi Perry, Thank you for choosing Guardian Protection and taking the time to review your recent service visit! We are proud to provide you additional peace of mind every day.
Verified Customer
Virginia West
The notification of visitors to cell phone. The installer was excellent and very professional.
Reply from Guardian Protection
Apr 02, 2020
Hi Virginia, thank you for taking the time to share 5-star customer feedback, I'm glad to hear the installation went well and Guardian Protection looks forward to helping to protect your world!
Verified Customer
claudia chesler
The information session could have been longer. We are still confused about the system.
Reply from Guardian Protection
Apr 02, 2020
Hi Claudia, Thank you for choosing Guardian and for taking the time to leave helpful feedback on your experience. I would be happy to have a customer care rep reach out to help with a system explanation; please use the 'Private Response' feature to message your address of services. Thank you!
Verified Customer
Michael Czaplicke
terrible felt deceived when I signed up don't need in this area
Reply from Guardian Protection
Apr 02, 2020
Hi Michael, I'm very sorry to hear you feel this way; if we can help you get better use out of your home security system please respond here. Thank you
Verified Customer
Philip DeFranco
So far I think the service is great. The home station is easy to use and I really enjoy the link up with my iPhone. Well worth the cost of the service.
Reply from Guardian Protection
Apr 02, 2020
Hi Philip, Thank you for being a 5-star customer! It's awesome to hear you are taking advantage of the smartphone app and you are finding the value in the smart home security services.
Verified Customer
Yanette Jimenez
So far great! Nice people, nice equipment. Feels modern.
Reply from Guardian Protection
Apr 02, 2020
Hi Yanette, Thank you for taking the time to share great customer feedback; Guardian Protection is proud to be your home security provider and offer the latest in security features.
Verified Customer
Daryl Batan
Relatively quick installation. Offer more camera options.
Reply from Guardian Protection
Apr 02, 2020
Hi Daryl, Thank you for taking the time to share great customer feedback, we appreciate your business and will be here when you need us the most!
Verified Customer
Fran
Our experience has been wonderful. We were alerted as to a tornado in our area while we were sleeping.
Reply from Guardian Protection
Apr 01, 2020
Hi Fran, Thank you for taking the time to share a great customer experience; we would be interested in sharing your testimonial on our social channels if you have time please use the 'Private Response' option here to reply with your address of services. Thank you for choosing Guardian Protection!
Verified Customer
Susan
my experience has been very good and very helpful with any questions I have
Reply from Guardian Protection
Apr 02, 2020
Hi Susan, Thank you for being a 5-star customer! It's great to hear the customer care team has been helpful when needed and we look forward to providing you additional peace of mind every day.
Verified Customer
Jennifer
More product offerings - solutions based approach
Reply from Guardian Protection
Apr 02, 2020
Hi Jenner, Thank you for taking the time to share customer feedback, please reach out if we can ever be of further assistance!
Verified Customer
Ash
Karis the rep we first met with was amazing
Reply from Guardian Protection
Apr 02, 2020
Hi Ash, Thank you for taking the time to share 5-star customer feedback for Karis! We appreciate your business very much.
Verified Customer
Joseph R Segovia Jr
It's easy to use and we really like the app.
Reply from Guardian Protection
Apr 02, 2020
Hi Joseph, Thank you for being a 5-star customer! It's great to hear you are taking advantage of the smartphone app for on the go convenience and control of your security system!
Verified Customer
Grace Kavulic
It's been very satisfying. Working well and I like the app!
Reply from Guardian Protection
Apr 02, 2020
Hi Grace, Thank you for being a 5-star customer of Guardian Protection! We are glad to hear the smartphone app is bringing you peace of mind.
Verified Customer
Barbara Wood
I wish they could do motion sensors. I have a detached garage and had motion sensors with ADT. When I changed to Guardian I was told they could not do motion sensors. Now I worry about someone breaking into my garage. I like that the price is guaranteed for the length of my contract. I also like how fast they respond via phone call to an alarm. Also that I have the option to bypass anything that has a alarm on it.
Reply from Guardian Protection
Apr 02, 2020
Hi Barbara, Thank you for taking the time to share great customer feedback. We do offer indoor motion sensors but it may be an issue in the garage with temperature fluctuations. We appreciate your business and we are glad to hear the fast response times are bringing you peace of mind.
Verified Customer
Ronald Allen
I was told that my same monitored services would be covered by Guardian, at no additional cost. However, my fire and carbon monoxide monitoring did not get picked up. I have been waiting for a couple of weeks for someone to get back with me.
Reply from Guardian Protection
Apr 02, 2020
Hello Mr. Allen, I'm sorry to hear the installation was not exactly how you expected; I have located your account and have sent an urgent message to the authorized dealer that sold and installed your security system.
Verified Customer
Judy Slater
I think they are a wonderful company. So kind, helpful, and understanding
Reply from Guardian Protection
Apr 02, 2020
Hi Judy, Thank you for being a 5-star customer of Guardian Protection! It's great to hear the customer care has been helpful when needed.
Verified Customer
M. Payne
I like the ease of activating and deactivating. I don't know how you test it to see if it is actually working.
Reply from Guardian Protection
Apr 02, 2020
Hello, Thank you for taking the time to share customer feedback! You can always test your system 24 hours a day on our customer care portal by logging in to your account or by giving us a phone call at 1-800-PROTECT
Verified Customer
Julie Powell
Great. I loved the girl (Laura I believe). She helped me a lot. My tech was pretty good too.
Reply from Guardian Protection
Apr 02, 2020
Hi Julie, Thank you for taking the time to share great customer feedback. Guardian Protection is proud to be your home security provider!
Verified Customer
Barbaranne
Great protection lets me know when doors open and close. When doorbell rings I can see who is there
Reply from Guardian Protection
Apr 02, 2020
Hi Barbaranne, Thank you for sharing 5-star customer feedback! Guardian Protection is honored to be your home security provider and it's great to hear you are taking advantage of the smart home security features.
Verified Customer
Boniface Tanyui
Great experience because we feel secured
Reply from Guardian Protection
Apr 02, 2020
Hello, Thank you for being a 5-star customer! It's wonderful to hear the professional security services by Guardian have brought you peace of mind.
Verified Customer
Patricia Naws
Great customer service. Fast response when alarm sounds. Accidentally set it off and they called immediately to make sure we were ok.
Reply from Guardian Protection
Apr 02, 2020
Hi Patricia, Thank you for taking the time to share great customer feedback; Guardian Protection is proud to offer a less than 30 second average response time and it's great to hear that is bringing you the peace of mind you deserve.
Verified Customer
Nicole
Good. I have had good experiences when I have had any communication with Guardian. However, I was upset that Guardian continued to charge the previous homeowner for a few months after I had taken over her contract.
Reply from Guardian Protection
Apr 02, 2020
Hi Nicole, Thank you for taking the time to share feedback, please let us know if we can ever be of further assistance.
Verified Customer
Lauren
Given what we he hoped to get in a new system, we are satisfied. Guardian Protection has been very good. We did feel somewhat unfamiliar with some of the ins and outs of the system, like not knowing there was a limit of 400 video clips or how to know how many we had; how adjusting and saving the motion sensor changes on my phone did not in fact reset the changes. But when I called to ask questions the respires ratified were incredibly helpful walking me through the necessity of going to the website on the computer to adjust changes.
Reply from Guardian Protection
Apr 02, 2020
Hi Lauren, Thank you for taking the time to share detailed customer feedback! We are glad to hear you eventually got the settings worked out and please give us a call anytime we can be of further assistance!
Verified Customer
Lorraine
Customer service reps are very professional and courteous. But I have had three techs out here in the three weeks I've had this system and they can't resolve the motion detector problem.
Reply from Guardian Protection
Apr 02, 2020
Hi Lorraine, Thank you for sharing helpful feedback on your customer experience. If you are still experiencing technical issues please use the 'Private Response' option here to send your address of services.
Verified Customer
Anonymous
Bad severvice and poor customer services.
Reply from Guardian Protection
Apr 02, 2020
Hi there, Thank you for taking the time to share feedback; I'm sorry to hear you did not have a good experience, if we can help please use the 'Private Response' option here to send your address of services.
Verified Customer
Richard Dey
A great experience , change nothing ! Our experience is perfect
Reply from Guardian Protection
Apr 02, 2020
Hi Richard, Thank you for being a 5-star customer! It's great to hear the professional security services by Guardian are serving you well.
Verified Customer
Janet Saylors
Works great and dependable. Customer service was very patient and helpful when my camera went out.
Reply from Guardian Protection
Apr 02, 2020
Hi Janet, Thanks so much for sharing a great customer experience with Guardian. It's great to hear the security system is bringing you dependable peace of mind.
Verified Customer
D B
Very very poor. Nothing but problems. They sold me a system not suited for me because of my dog. Problem occurred immediately and was poorly addressed. Still waiting for a credit I was supposed to get more than 2 weeks ago
Reply from Guardian Protection
Apr 02, 2020
Hello, Thank you for taking the time to share helpful feedback on your customer experience. I would be happy to look into this credit for you; please use the 'Private Response' option here to send your address of services.
Verified Customer
Elvie
Very good service courteous staff all questions answered
Reply from Guardian Protection
Apr 02, 2020
Hi Elvie, Thank you for being a 5-star customer and taking the time to share great customer feedback; we appreciate you!
Verified Customer
Linda Carothers
They can improve when they set an appointment make sure they come when they said they would
Reply from Guardian Protection
Apr 02, 2020
Hi Linda, Thank you for taking the time to share helpful customer feedback; we appreciate your continued business.
Verified Customer
Marc
They were able to install the system using my existing hardwired systems. They seem to always respond all though my request to send information info my insurance company was not followed through.
Reply from Guardian Protection
Apr 02, 2020
Hi Marc, Thank you for choosing Guardian Protection for your security needs. If you are still experiencing an issue with the certificate of monitoring for your insurance company please use the private response option here to send your address of service and I'll be happy to request that for you.
Verified Customer
anonymous
It was a little bit cheaper than ADT. It works. They can talk me through things on the phone I don't have to have service people come out. It would be nice if they'd supply the batteries because it seems like my batteries are always going out.
Verified Customer
Hlaselan
We've had a couple of issues. Customer support has been pretty good, they've been easy to get in touch with. We had an issue with the app where we couldn't open and close our garage with the app but that was probably because we changed internet providers. That took awhile to resolve. We live in a townhome, if somebody knocks on the door and your one the third floor you can look out the front door on your phone. If the alarm is triggered you get a call right away.
Reply from Guardian Protection
Apr 02, 2020
Hello, Thank you for choosing Guardian Protection for your home security and I'm glad to hear the smart home features like the video doorbell are bringing you everyday convenience!
Verified Customer
anonymous
It works well. The police were out here right away the other day when my alarm was going off. They should try to call me before calling the police.
Verified Customer
John
I'm happy with the service. I had no issues communicating with them.
Reply from Guardian Protection
Apr 02, 2020
Hi John, Thank you for taking the time to share customer feedback. We appreciate your continued business!
Verified Customer
Keith
It's quality equipment. Only problem I've had has been with batteries. They answer quickly and are knowledgeable.
Reply from Guardian Protection
Apr 02, 2020
Hi Keith, Thank you for being a 5-star customer! Please reach out anytime we can be of further assistance.
Verified Customer
anonymous
I've had them for years. I've always been very happy with them. I like that I can control it from my phone. Every time I've had to call they've been very helpful. I've had to call them at times when the alarm went off accidentally and they were very nice about it.
Reply from Guardian Protection
Apr 02, 2020
Hello, Thank you for being a long time customer of Guardian Protection! We love hearing feedback like this from our customers and we will be here every day to help protect what matters most to you.
Verified Customer
anonymous
I've had it for 5 years. From what I've seen I'm satisfied it's one of the best if not the best.
Verified Customer
Judy
They need better equipment. It's not the right company for me.
Verified Customer
Mary
I like the unit on the wall. It's smaller than the unit that I had before so I'm pleased with that, compact. When I've contacted them they took care of the situation right away. I was pleased with what they did.