Guardian Protection
check_circleverifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $29.99* and cellular monitoring and remote access packages start at $45.99 per month. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or just away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 17 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
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Guardian Protection Frequently Asked Questions
What is Guardian Protection’s cancellation policy?
Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.
How does Guardian Protection’s cost compare to other home security companies?
Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.
Does Guardian Protection have positive reviews?
The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.
Does Guardian Protection offer professional installation?
Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.
What is Guardian Protection’s response time?
Guardian Protection’s monitoring center has an average response time of 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.
Does Guardian Protection offer home automation?
Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.
You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.
Is Guardian Protection available nationwide?
No, Guardian Protection is currently available in the following states: Delaware, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection
User Reviews
Star Rating
2,064 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Price is right and they respond to your alarms. Never had any problems.
Reply from Guardian Protection
Nov 11, 2019
Hi Denise, Thank you for taking the time to review Guardian Protection. It's great to hear you are seeing the true value in professionally installed and monitored security, thank you for your business!
Verified Customer
The equipment is good and I don't have to worry about me house. I've never had any problems.
Reply from Guardian Protection
Nov 11, 2019
Hi Doris & Julia, Thank you for sharing a 5 star customer testimonial on BestCompany.com! It's great to hear the security system is providing you the additional peace of mind you deserve.
Verified Customer
Guardian came as a service with our new build house and I've been a long time customer. It is easy to use and it works. Customer service is local and they regularly check up on us to make sure that we do our regular tests and they are responsive whenever there are issues.
Reply from Guardian Protection
Nov 11, 2019
Hi Charles, Thank you for being a part of the Guardian Protection family! It's great to hear you have been a long time customer and we thank you for continuing your services at your new home.
Verified Customer
It seems to be proactive to make sure things are alright and responsive. There's probably more updated equipment but it is still pretty good.
Reply from Guardian Protection
Nov 11, 2019
Hi Michael & Ana, Thank you for taking the time to review your customer experience! We are always happy to discuss any upgrades that you may be looking for, just message here if you are interested or reach out to 1-800-PROTECT. Thank you
Verified Customer
It could be cheaper but they are the best. Every time the alarm goes off, they call immediately, there's no wait time or anything. It is convenient and I know the house is protected.
Reply from Guardian Protection
Nov 11, 2019
Hi Benjamin, Thank you so much for taking the time to review the benefits of a Guardian Protection security service! We are so glad the system if providing you the additional peace of mind you deserve.
Verified Customer
Customer support seems very knowledgeable of everything and I am happy their service. It's pretty good.
Reply from Guardian Protection
Nov 11, 2019
Hello, Thank you for reviewing your customer experience with Guardian Protection! It's great to hear you are enjoying the service and the phone staff has been helpful when needed; that is always the goal!
Verified Customer
I don't have any complaints with Guardian Protection. I like the home security.
Reply from Guardian Protection
Nov 11, 2019
Hi Charles, Thank you for being a part of the Guardian Protection family! We are honored to be your security provider of choice and thank you for your continued business.
Verified Customer
It's always worked and gives us peace of mind knowing that we are away we have a system to alert if anyone tries to break in.
Reply from Guardian Protection
Nov 11, 2019
Hi Frank, Thank you for sharing a great customer testimonial! It's wonderful to hear the professional security monitoring is providing you the additional peace of mind you deserve every day.
Verified Customer
Never had any problem with them. They will call back and check and see if things are going okay. It works for me and keeps me from wondering at night especially when I am home alone.
Reply from Guardian Protection
Nov 11, 2019
Hi Rachel, Thank you for sharing a great peace of mind testimonial! Guardian Protection is proud to be your home security provider of choice and we thank you for your continued business.
Verified Customer
Very reasonably prices. Very satisfied with the service. Service is answered when you need it.
Reply from Guardian Protection
Nov 11, 2019
Hi Deborah, Thank you for being a 5 star customer! Guardian Protection is honored to be your home security provider of choice.
Verified Customer
They are very responsive. I have no issues other than that we couldn't get the service on the phone, only on the iphone and ipad, but other than that we like it all.
Reply from Guardian Protection
Nov 11, 2019
Hi Kenny, Thank you for providing great customer feedback. Guardian Protection is proud to offer a less than 30 second response time average on alarms!
Verified Customer
They've been very fast to respond and very never had to wait long. I like the value in terms of service.
Reply from Guardian Protection
Nov 11, 2019
Hi Donna, Thank you for being a 5 star customer! It's great to hear you are seeing the value in professionally installed and monitored security by Guardian Protection.
Verified Customer
Everything seems to be working really well. Every time I call them, I've gotten the information I need right away. They're very good. The equipment is goof. I've had very little trouble with it. It's just a reliable company with very good quality of service.
Reply from Guardian Protection
Nov 11, 2019
Hello, Thank you for taking the time to share great customer feedback! Guardian Protection is proud to help protect your world every day with professional security solutions.
Verified Customer
Feel safe with them as my home security. Is secures my whole house that has two stories. They are very polite every time I call.
Reply from Guardian Protection
Nov 11, 2019
Hi Jennifer, Thank you for sharing a wonderful customer review. It's great to hear the professionally monitored security system is providing you the peace of mind you deserve and Guardian Protection thanks you for your business.
Verified Customer
Everything works well. It's simple, dependable, and easy to use. We've had no problems and really good service.
Reply from Guardian Protection
Nov 11, 2019
Hi David, Thank you for taking the time to share a 5 star experience. Guardian Protection is dedicated to helping to protect what mattes most to you every day.
Verified Customer
Customer service is the best. They are always responsive and solve the problems.
Reply from Guardian Protection
Nov 11, 2019
Hi Charlotte, Thanks so much for taking the time to review your experience with Guardian! We are proud to help protect your world every day.
Verified Customer
We can monitor who's in our hose while we're out and it is very dependable.
Reply from Guardian Protection
Nov 11, 2019
Hi Mitchell, Thank you for being a 5 star customer! Guardian Protection thanks you for your continued business and we are glad to hear the system is providing you peace of mind while away.
Verified Customer
It is always working and is good protection for your home. The alert goes directly to the police.
Verified Customer
The best thing is when we had a fire here, before we could even smell the smoke, the smoke detector went off and the fire department was here within a matter of seconds. It had never broken down which is good compared to the other equipment we have around here.
Reply from Guardian Protection
Nov 11, 2019
Hi Margerite, Thank you for sharing a wonderful customer testimonial! I'm glad to hear Guardian helped save the day and we thank you for your business.
Verified Customer
Everything I needed came true. We got a good offer on the package and have had no problems with the system.
Reply from Guardian Protection
Nov 11, 2019
Hi Roger, Thank you for sharing a 5 star customer review. Guardian Protection is proud to be your home security provider of choice and we are glad to hear the security package is working out great for you.
Verified Customer
They are professional and when we had questions, they answered. It gives us peace of mind.
Reply from Guardian Protection
Nov 11, 2019
Hello, Thank you for sharing a great customer testimonial, Guardian Protection is honored to provide your family with peace of mind every day.
Verified Customer
I'm sure there are other systems that are cheaper but there are also others that are more expensive and it has also always worked for use. I think they are doing a good job.
Reply from Guardian Protection
Nov 11, 2019
Hello, Thank you for sharing a great customer review. Guardian Protection will work hard every day to bring you peace of mind and we thank you for your business.
Guardian like for us the clients to add stuff to our service like; cameras, thermostat, door bell, etc... Then when those equipment stop working we have to pay redicolus amount of money for labor and parts. My ring bell stop working after a year of use and Guardian charge $250 for the bell which was online for $115 and charge me another $125 for labor. The Tech was in my place only 15 minutes. I am completely disappointed. I will cancel my service as soon my contract expire.
Reply from Guardian Protection
Nov 07, 2019
Hi Victor, We are sorry to hear of the frustration with the service charges. After seeing your review I had a member of the Customer Loyalty team reach out to help and I've been advised you came to an agreement on a credit. Thank you for being a loyal customer and please give us a call anytime we can be of further assistance.
Derek B. and Wayne H. came out to help troubleshoot our WAP units. One of the issues seemed to be my FIOS router to start out. Data was still coming through the land connection however the router's wifi wasn't taking the password setup. I called FIOS while they worked out the WAP issues. FIOS tried to up-sell me even without the router issue being fixed... wow. Derek and Wayne explained everything to us, set up new passwords, fixed the video doorbell and even let us know about updating our smoke alarm in the kitchen to prevent false alarms that keep happening. They were very pleasant and friendly the whole time... that is priceless.
Reply from Guardian Protection
Nov 07, 2019
Hi Justin, Thank you for taking the time to share a great experience with Derek and Wayne of Guardian! It's so refreshing to hear when a customer is delighted with a visit and we will work hard every day to bring you additional peace of mind.
I should have put no star, no one contacted me! Very disappointed, heard good things about Guardian! No one will hear that from me!!!!
Reply from Guardian Protection
Nov 04, 2019
Hello, Our system is showing that our automatic dialer tried to reach you twice in the same day and both calls were hang ups. We would love to hear more about your experience if there was an issue with the auto-dialer please email us at [email protected] Thank you
Verified Customer
All of my interactions with Guardian have been pleasant and positive. My only negative would be the price. I think they had a monopoly in my development for a while but now with the competition increasing, I think they could add a little more value for their existing customers.
Reply from Guardian Protection
Nov 04, 2019
Hi Danielle, Thank you for sharing helpful customer feedback! Guardian Protection attempts to offer competitive pricing while offering 100% United States customer care and award-winning monitoring and we thank you for your continued business. Sincerely, Nathan D Customer Satisfaction Advocate
Verified Customer
Pretty good Those two words sums it up and that's about it
Reply from Guardian Protection
Oct 29, 2019
Hi Theodore, Thank you for taking the time to share a 5 star review, we appreciate your business very much.
Verified Customer
so far so good; clean and reliable - somewhat proactive (Battery life - needs improvement)
Reply from Guardian Protection
Oct 29, 2019
Hi Jim, Thank you for taking the time to share helpful customer feedback. Guardian Protection is proud to help protect what matters most to you and we are always happy to help with any questions.
Verified Customer
we have had Guardian for probably 30 years,everyone is very pleasant to deal with and very reasonable.we even got it for our granddaughter.and she loves it .
Reply from Guardian Protection
Oct 29, 2019
Hello Lewis, Thank you for being a long time customer of Guardian Protection! We love hearing positive feedback like this from our loyal customers, we appreciate your recommendations as well.
Verified Customer
I appreciate the quick response time to an alarm, whether real or accidental, and especially like the particular attention paid when you put your home on vacation mode.
Reply from Guardian Protection
Oct 29, 2019
Hi Linda, Thank you for sharing an insightful customer testimonial! It's wonderful to hear the 24/7 professional security monitoring is providing you with additional peace of mind. Guardian Protection thanks you for your continued business.
Verified Customer
I have always appreciated the personal touch. They're like dealing with a small company in a small town. Very friendly and eager to help any way they can.
Reply from Guardian Protection
Oct 29, 2019
Hi Robert, Thank you for sharing a 5 star customer review! Guardian Protection is glad to hear we have kept the personal touch of a small company while continuing to grow over the years. We appreciate your business!
Verified Customer
I would like for existing customers to be able add more features without paying for equipment but for the service.
Reply from Guardian Protection
Oct 29, 2019
Hi Ann, Thank you for providing helpful customer insight as we are always looking to improve! We appreciate your continued business very much.
Verified Customer
Wonderful. Constant monitoring of my security system. Shorter time to call when an issue Aries.
Reply from Guardian Protection
Oct 29, 2019
Hi Darrel, Thank you for reviewing your customer experience with Guardian Protection. We are glad to hear the 24/7 professional security monitoring is providing you with much deserved peace of mind.
Verified Customer
They are top notch on customer service. The only area for improvement would be technology. I do not feel well-supported when my equipment malfunctions; thankfully, that happens rarely.
Reply from Guardian Protection
Oct 29, 2019
Hi Jackie, Thank you for taking the time to provide helpful customer feedback. We are always striving to improve and please reach out here if we can help answer any questions!
Verified Customer
Everyone who has ever been to our home has been very well mannered etc.,
Reply from Guardian Protection
Oct 29, 2019
Hello, Thank you for reviewing the professionalism of Guardian Protection! We are proud to help protect your world every day and thank you for your business.
Verified Customer
No complaints. They respond quickly to any issue
Reply from Guardian Protection
Oct 29, 2019
Hi Anthony, Thank you for being a 5 star customer! It's great to hear the quick response time on alarms is providing you much deserved peace of mind.
Verified Customer
Great service newer smaller key board one less bulky
Reply from Guardian Protection
Oct 29, 2019
Hi Donald, Thank you for providing great customer feedback! Guardian Protection would be happy to discuss an equipment upgrade when you are ready, just message here or call us at 1-800-PROTECT. Thank you for your business.
Verified Customer
I recently had to replace my system battery and was pleasantly walked through the process, over the phone, by a representative. They are always helpful when I call for info or have a question. My experience has always been very positive.
Reply from Guardian Protection
Oct 29, 2019
Hi Sandy, Thank you for sharing a 5 star customer experience! I'm glad to hear the customer support staff was helpful when needed, that is always the goal! Thank you for your continued business.
Verified Customer
Promptness with alarm going off __with accidental door openings. And being able to set alarm remotely.
Reply from Guardian Protection
Oct 29, 2019
Hi Steve, Thank you for taking the time to review your customer experience on BestCompany. Guardian Protection is proud to offer a less than 30 second average alarm response and we appreciate your business very much.
Verified Customer
It's been good, but the price is much too high. It's no longer competitive with alternatives that are just as good. It once was but not now.
Reply from Guardian Protection
Oct 29, 2019
Hi Ron, Thank you for providing helpful feedback on your experience as we are always looking to improve. Please give us a call if we can help discuss options for your bill or message here.
Verified Customer
Only had one mistaken use so other than paying the bill not much experience
Reply from Guardian Protection
Oct 29, 2019
Hi Daniel, Thank you for sharing your customer experience. Guardian Protection is proud to provide you additional peace of mind with professional monitoring every day. Please give us a call or message here if we can help you get more use out of the system!
Verified Customer
Good experience. I like the apps feature. The pricing is too high, discounts should be offered to those who wants to upgrade system.
Reply from Guardian Protection
Oct 29, 2019
Hi Joel, Thank you for providing helpful feedback as we are always looking to improve! If you need any help with the upgrade experience please message us here. Thank you for your business.
Verified Customer
Good staff and seem to be well established.
Reply from Guardian Protection
Oct 29, 2019
Hi John, Thank you for sharing a 5 star customer review! Guardian Protection is proud to offer the latest in smart home technology to our clients at the right price.
Verified Customer
Through a third party, it took me calling Guardian to get new signs. I thought they would have automatically sent them to me.
Reply from Guardian Protection
Oct 29, 2019
Hi Valerie, Thank you for sharing your customer experience as it will help us improve processes. We are happy to have you order a sign or sticker anytime in your customer portal at https://customercare.guardianprotection.com
Verified Customer
We feel safe! I think the price is a little to high!! Compared to other companies!!
Reply from Guardian Protection
Oct 29, 2019
Hi Cynthia, Thank you for sharing your honest opinion as we are always looking to improve! Guardian Protection attempts to keep prices competitive while offering award-winning security monitoring to our customers.
Verified Customer
My experience has been excellent. Guardian is always on top of their business as protection in the most efficient way possible. Guardian does not lack in any way. I am pleased to have them as my Protection Services.
Reply from Guardian Protection
Oct 29, 2019
Hello, Thank you for sharing a wonderful 5 star customer review! Guardian Protection is honored to be your security provider of choice and we are glad to hear the professional monitoring is bringing you the additional peace of mind you deserve.
Verified Customer
I like the security products, but have had technical issues where some things don't work properly soon after installation. I don't agree with their policy to charge users a fee to pay their bill online.
Reply from Guardian Protection
Oct 29, 2019
Hello, Thank you for being a Guardian Protection customer! Also thank you for sharing insightful feedback as it will help us improve our processes.
Verified Customer
I am very pleased with the service. It has been wonderful, i know my family is protected! I am not giving a full 10 because my bill still is not correct. I was billed for the full installation price instead of monthly. I've called 3 times about This!
Reply from Guardian Protection
Oct 29, 2019
Hi Kenya, Thank you so much for sharing a great customer experience! If you have any questions on the billing please message us back here. We appreciate your continued business!
Verified Customer
Good. Have not had any problems and when something pops up they are efficient and contact me and take care of it.
Reply from Guardian Protection
Oct 29, 2019
Hi Nancy, Thank you for sharing a 5 star customer experience! It's great to hear the professional security services are providing you with peace of mind.
Verified Customer
Service is good, but I have no previous experience with an equivalent service. Cost too much.
Reply from Guardian Protection
Oct 29, 2019
Hi Jim, Thank you for providing customer feedback, we find that for less than the cost of a monthly cable bill, professional security monitoring can bring you peace of mind 24 hours a day!