Guardian Protection
8.9
Overall Score3 days ago
Guardian Protection
For more than 65 years, Guardian Protection has been a security systems company offering professionally installed burglar alarm and security systems to homes and businesses across the United States. The company currently offers monitoring services to more than 250,000 customers in all 50 states. Guardian Protection products are only available in the following 21 states: Arizona, Delaware, DC, Florida, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service. Read additional reviews below.
The Good
- Special Pricing for Best Company Visitors
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Special Pricing for Best Company Visitors
As of September of 2017, Guardian Protection is offering a $29.99/per month plan for Best Company customers*. Visit the Guardian Protection website through the links in the Intro or The Bottom Line in order to access this special offer.
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package. Monthly monitoring prices start at $29.99*. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away. Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or even away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Positive Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 21 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 1-800-PROTECT to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Disclaimer
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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
User Reviews
Very informative and helpful. He explained features in the app that I never knew and offered helpful options to areas that were weak that can use another sensor.
Dear Guardian. I would like to take this opportunity to commend your service team who worked tirelessly to assure our investment in your company was worthwhile. We spent more than $40,000 to integrate your technology into our new home and have experienced numerous challenges with getting everything to work properly, including having other service technicians visit our home. Unfortunately, they were unsuccessful at solving everything. Then we had the pleasure to meet Denise N., who is one of your veteran employees, and took it upon herself to assure us that she would not allow these problems to go unaddressed and that she’d see to it that every issue was solved to our satisfaction. She then enlisted another coworker, Patrick M., with the expertise needed to solve the problems that she couldn’t herself. They then traveled a great distance, I believe from Delaware and Maryland, to work tirelessly in our home for the day. They made significant progress, but also recognized there was more to do. So they scheduled another full day the following week and returned to address all else. It’s truly rare that we make the effort to write about our customer satisfaction, but we feel it is entirely warranted in this case to go the extra mile, just as they did for us. It is all the more notable that we had been very dissatisfied for a number of months and now find ourselves very grateful. Please extend our well wishes and appreciation to these two individuals. Your company is most fortunate to have them on your team. Yours truly, Erica and Matt Zinman
Verified Customer
Quick response to repairs, more monitors available for less monthly fee.
Reply from Guardian Protection
Jan 17, 2019
Hi Mike, Thank you for taking the time to leave 5 star feedback for Guardian Protection. We also appreciate the feedback as it will help us improve the consumer experience. We are here to help protect what matters most to you!
Verified Customer
I am very pleased with the company. They offered what I needed at a reasonable price. It's never failed so I don't have to worry. They did what they said they would do.
Reply from Guardian Protection
Jan 16, 2019
Hello Deborah, Thank you for taking the time to leave 5 stars for Guardian Protection. I'm glad to hear the professionally-monitored security system is bringing you the peace of mind you deserve.
Verified Customer
Customer service is really good, they're very on it. I feel like the device is pretty easy to use.
Reply from Guardian Protection
Jan 16, 2019
Hello Sonia, Thank you for leaving 5 star feedback for Guardian Protection. I'm glad to hear you are finding the system user-friendly. Please let us know if we can ever assist further.
Verified Customer
We got Guardian because of the builder. Customer service is prompt. There is nothing smart about them.
Verified Customer
It is adequate for our protection. I don't have a lot of interaction with them but they seemed like a good support group.
Reply from Guardian Protection
Jan 16, 2019
Hi Brian & Cathy: Thank you for leaving feedback on your customer experience with Guardian Protection! We are here to help protect what matters most to you every day and we are just a phone call away if you ever need additional assistance. Thank you for your business.
Verified Customer
I think that they should contact their customers more often. Their prices are a bit higher than other companies which makes me want to think about moving to another company.
Reply from Guardian Protection
Jan 16, 2019
Hello Jesse, Thank you for leaving helpful feedback on your experience. Guardian Protection does attempt to stay competitive with our pricing as the costs of delivering award-winning monitoring rise. Let us know here if we can help any further. Your satisfaction and peace of mind is always top priority!
Verified Customer
I really don't have a problem with customer support. I've had them for years. They're very good at what they do.
Reply from Guardian Protection
Jan 16, 2019
Hi Steve, Thank you for being a part of the Guardian Protection family! We appreciate your business and loyalty over the years. Please let us know if we can ever be of further assistance.
Verified Customer
I have had it for a few years but never really had anything gone wrong. I've never had any issues with customer service and every time I have called, they've resolved everything very quickly.
Reply from Guardian Protection
Jan 16, 2019
Hi Dale & Jennifer, Thank you for being long time customers. We are glad to hear you have not had issues and the security system is bringing you peace of mind. We are here to help when you need us the most!
Verified Customer
Usually they call me before the police do. About two weeks ago I was a little late getting to my alarm, I was pushing the wrong buttons and it went off and then I corrected it but then the police showed up.
Reply from Guardian Protection
Jan 16, 2019
Hi Glen, Thank you for sharing feedback on your customer experience. Guardian Protection is proud to offer a less than 30 second average response time on all alarms. Thank you for your business!
Verified Customer
We have limited equipment, but it serves the purpose we need. They contact me immediately if there are any issues.
Reply from Guardian Protection
Jan 16, 2019
Hi Susan, Thank you for leaving 5 star feedback! Guardian Protection is proud to be your home security provider of choice.
Verified Customer
The device works. Anytime I have needed to call them, they've always answered the phone. They've called to check in on me if I haven't called them recently.
Reply from Guardian Protection
Jan 16, 2019
Hi Tom, Thank you for choosing Guardian Protection for your security needs! It's wonderful to hear our staff has been helpful when you needed us. Please give us a call if we can ever be of further assistance. Thank you
Verified Customer
I haven't had any issues and so far everything's been great. When we have an issue, they're very responsive. The camera works great. We can see it at night.
Reply from Guardian Protection
Jan 16, 2019
Hello Debra, Thank you for leaving Guardian Protection a 5 star review! It's great to hear you are enjoying the smart home features such as the camera.
Verified Customer
The device is all wired. They are always responsive whenever we called.
Reply from Guardian Protection
Jan 16, 2019
Hello Vijay, Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business, have a safe day!
Verified Customer
It has always worked ever since it was put in, so I've never had to have any service calls or anything. The service had been great. The lady that came when I signed up for it was very good about explaining everything about it.
Reply from Guardian Protection
Jan 17, 2019
Hi Salle, Thank so much for providing feedback on your customer experience. Guardian Protection is dedicated to helping to protect what matters most to you and it's wonderful to hear the security system has served you well.
Verified Customer
In the three plus years we've been here, we've had no issues with them. Their service has been timely and professional whenever we had questions or issues. It's very easy to use and very understandable. They're using top notch, current technology.
Reply from Guardian Protection
Jan 17, 2019
Hi Mark, Thank you for leaving a 5 star review for Guardian Protection. We appreciate your feedback and business. Have a safe day with Guardian Protection Services!
Verified Customer
Every time I've called, they have stepped up and treated me very well. They're very helpful and take care of everything. I guess there are cheaper ones out there, but I am pleased.
Reply from Guardian Protection
Jan 17, 2019
Hello, Thanks so much for sharing 5 star feedback for Guardian Protection. I'm glad to hear you are finding the value in our award-winning security services. We are here to help protect what matters most.
Verified Customer
The personal feeling of security gives me peace of mind. I would say the device is excellent, it's so easy even though I'm old school, I have trouble with devices. The little on and off push button is perfect.
Verified Customer
So far it's really nice. They were very pleasant and they explained everything to us and we enjoyed them.
Verified Customer
I am satisfied. It has a reasonable price. The device is working. They check back with me from time to time to see if the system is working.
Reply from Guardian Protection
Jan 17, 2019
Hi Pauline, Thank you for being part of the Guardian Protection family! We are always happy to check in and test your system with you. Have a safe day with Guardian Protection Services!
Verified Customer
Overall it a great company to have monitor your house. The equipment is good. Customer service listens to you and they work with you.
Reply from Guardian Protection
Jan 17, 2019
Hi James, Thank you for reviewing your monitoring service with Guardian Protection. We are proud to be your home security provider of choice and provide you with peace of mind!
Verified Customer
I think the equipment is fine, it is average. It would be nice to have the new wireless options but I don't want to pay the money to. Every time I've had issues with my family messing up the alarm and the great customer support walked me through how to stop it.
Verified Customer
When we had the house built, the project manager suggested them. They have a good quality of equipment that works well and is reliable. Customer service is very friendly, responsive, and willing to help.
Reply from Guardian Protection
Jan 17, 2019
Hello Jonathan & Julia, Thank you so much for reviewing your customer experience with Guardian Protection and also for including us in your home build! Please let us know if we can ever be of further assistance.
Verified Customer
They are very attentive when your alarm goes off, though my center started falling off within the first year.
Reply from Guardian Protection
Jan 17, 2019
Hi Kindra, Thank you for taking the time to review your experience with Guardian Protection. We are proud to offer a less than 30 second response time average on alarms. If we can help with a sensor please give us a call at 1-800-PROTECT or message us here. Thank you
Verified Customer
It gave me a better protection plan and price than AT&T. I haven't had any problems with the equipment. They're always there when I need them. When I have a problem, I call them up and they eliminate the problem. I would recommend them to a friend.
Reply from Guardian Protection
Jan 17, 2019
Hi Phillip, Thank you for choosing Guardian Protection for your security needs! It's great to hear you compared some quotes before making your decision. We are here around the clock to help when you need us the most.
Verified Customer
They were friendly whenever we did contact them and knowledgeable. Because of the layout of our house they gave us free motion sensors because one would not have covered everything. I'd recommend people try it.
Reply from Guardian Protection
Jan 17, 2019
Hi Kevin, Thank you for being a 5 star customer! Guardian Protection is proud to be your home security provider and appreciates your recommendations.
Verified Customer
Customer service was great, I never had a bad call or bad attitude from the employees. Everything is always addressed in a timely manner and they've always been up front with payment plans and stuff like that. Everything's always been tiptop form, all the tools have been operable.
Reply from Guardian Protection
Jan 17, 2019
Hello Gerald, Thank you for taking the time to leave 5 star feedback for Guardian Protection. I'm glad to hear everything has worked out well with your security system, that is always our goal!
Verified Customer
They did a nice job installing and we're happy with the service. Their equipment does the job that we expected.
Reply from Guardian Protection
Jan 17, 2019
Hi John, Thank you for taking the time to leave 5 star feedback on your customer experience. Guardian Protection is proud to help protect what matters most to you every day.
Verified Customer
I have had many calls and they have answered my questions a hundred percent every time. I've never had any trouble with customer service or the system at all.
Reply from Guardian Protection
Jan 17, 2019
Hi Robert, Thank you for sharing a helpful review of your customer experience! It's wonderful to hear all of your questions have been answered. Please reach out anytime we can help further.
Jerome is the most professional individual evee
Reply from Guardian Protection
Jan 17, 2019
Hello Sandy, Thank you for sharing 5 star feedback! We are proud to be your home security provider of choice.
Dave my sales rep and John my installation Technician made this a very easy process. I didn’t get any of the usual surprises that you get when switching to a different company. A+
Reply from Guardian Protection
Jan 10, 2019
Hello, Thank you for sharing a 5 star customer experience! Guardian Protection is dedicated to helping to protect what matters most to you in the Indianapolis, IN region.
Verified Customer
Love how check on me when I don't get it shut off soon enough
Reply from Guardian Protection
Jan 09, 2019
Hi Debby, Thank you for being part of the Guardian Protection family! I'm glad to hear the quick response time is providing you with peace of mind.
Verified Customer
an A on calling the police, when alarm sounds off
Reply from Guardian Protection
Jan 09, 2019
Hello Mrs. Wood, Thank you for leaving 5 star feedback for Guardian Protection. We are so glad to hear the quick response time on alarms is providing you with the peace of mind you deserve.
Verified Customer
The price is kind of high for just the monitoring
Reply from Guardian Protection
Jan 09, 2019
Hello, Thank you for leaving helpful feedback as it will help us improve the customer experience. Guardian Protection does attempt to stay competitive with our pricing as the costs of providing award-winning security monitoring rise.
Verified Customer
A year ago when I took a trip to NYC, it turns out my system stopped working the day before my trip! I still get a little heated up thinking about that.
Reply from Guardian Protection
Jan 09, 2019
Hello, Thank you for leaving helpful feedback on your customer experience. I'm sorry to hear there were some issues; we do recommend testing your system with us at least once a month to ensure the system is communicating to our central station. If we can look into anything further for you please give us a call at 1-800-PROTECT. Thank you
Verified Customer
Overpriced. Poor integration with other systems (smart home hubs) and services (ex. IFTTT). Very good response to home monitoring.
Reply from Guardian Protection
Jan 09, 2019
Hi Bob, Thank you for leaving a helpful review of your customer experience. I'm sorry to hear you've had some troubles; we are here 24 hours a day to help protect what matters most to you. Please give us a call or message here if we can help further. Thank you
Verified Customer
Love Guardian! They are always polite and explain everything.
Reply from Guardian Protection
Jan 09, 2019
Hi Patti, Thank you for being a part of the Guardian Protection family! We are so pleased to hear the system and customer service has been helpful when needed.
Dynamic Customer Service and Overall Technical Service Experience! Our home was built in 2013 with Guardian as our security alarm and audio system provider. Recently, we needed service on our alarm system after we attempted to switch cable companies. The Guardian Technician, Patrick M., arrived, was courteous, professional, very, very knowledgeable and respectful. Patrick immediately determined the issue with our security alarm system which was a result of one of the two cable companies attempting to align our cable lines, etc. More so, he was able to resolve the issue very quickly. We also had two other issues with our built-in audio system for which I had scheduled a separate service call thinking they would require more time. Patrick reviewed those two issues as well and rather swiftly again determined the issue and resolved the primary problem and gave me a solution to complete the final concern while he was on-site. In essence, we were able to basically resolve all 3 issues in one visit which took approximately 1 hour; very impressive! Again tremendous kudos to Patrick M. for dynamic job well done!!!
Reply from Guardian Protection
Jan 07, 2019
Hello, Thank you so much for taking the time to leave a detailed and helpful review. We love hearing about our technicians that go above and beyond and I will be sure to share this review with Patrick and his supervisors. Have a safe day with Guardian Protection! Sincerely, Nathan D Customer Satisfaction Advocate
Verified Customer
In chose them because of the overall value. I have never had any break downs or any issues other than changing the batteries.
Reply from Guardian Protection
Jan 07, 2019
Hello David, Thank you for leaving feedback for Guardian Protection! We appreciate your business and hope the professionally-monitored security system brings you peace of mind.