8.5
Overall Score7 days ago
For more than 65 years, Guardian Protection has been a security systems company offering professionally installed burglar alarm and security systems to homes and businesses across the United States. The company currently offers monitoring services to more than 250,000 customers in all 50 states. Guardian Protection products are only available in the following 20 states: Arizona, Delaware, DC, Florida, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and West Virginia.
The Good
- Special Pricing for Best Company Visitors
- Little Upfront Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
Special Pricing for Best Company Visitors
As of September of 2017, Guardian Protection is offering a $29.99/per month plan for Best Company customers*. Visit the Guardian Protection website through the links in the Intro or The Bottom Line in order to access this special offer.
Little Upfront Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee with prices varying depending on the package and offer to get started with Guardian Protection. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance is only available on more advanced packages.
Home Theft Protection Guarantee
The company also provides a couple of nice policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
In addition, if a customer decides to move the security system during their contract term, Guardian Protection includes a free base security system for the new home plus a 25 percent discount on additional devices (when customers sign a new 60-month agreement*).
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or boadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 20 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). Though Guardian Protection has a gamut of equipment options, the company doesn't offer flood/water sensors, which is unusual for a company of its size.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Consider the Guardian Protection services reviews below before making your final decision.
*Terms and Conditions Apply
Offer valid for new customers only. Subject to credit approval, a Sales and Installation Agreement and a minimum 36-month Monitoring Agreement at $29.99 per month starting on the date of installation of the security system, which includes an early termination fee. Purchase of a $99 security system required with 1 basic control panel, 1 motion detector and 3 door/window sensors. All additional equipment will be paid for in full by the customer. Requires landline telephone connection. Offer is subject to change without notice. Limit one offer per new customer contract. This offer cannot be combined with any other offer.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Disclaimer
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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
User Reviews
Verified Customer
Dave the tech is awesome. He went above and beyond.
Reply from Guardian Protection
NathanSep 18, 2018
Hi Chad, Thank you for evaluating your recent service call with Guardian Protection! I will be sure to share your accolades with Dave, have a great day!
Verified Customer
Good services. Invest more in new technologies.
Reply from Guardian Protection
NathanSep 18, 2018
Hello, Thank you so much for the valuable feedback. We are honored to be your home security provider and provide you with the peace of mind you deserve!
Verified Customer
$58 per month is more than twice the competitions (like ADT), and being locked into a very long, believe it, 5 year contract.
Reply from Guardian Protection
NathanSep 18, 2018
Hi Mike, Thank you for choosing Guardian Protection and for your feedback. While we do attempt to stay competitive with our pricing; we think you get what you pay for when it comes to home security. Our 100% US based customer service and 5 diamond central monitoring centers bring peace of mind at any time.
Verified Customer
Prompt responses good reliable knowledgeable customer service
Reply from Guardian Protection
NathanSep 18, 2018
Hello, Thank so much for being a valued Guardian Protection customer. We look forward to comments from clients such as yourself and hope the monitored security brings you peace of mind.
I've been a Guardian Protection customer for over 10 years. Purchased video cameras and installation. The onsite sales representative was helpful, but said the technician would relocate my door bell. This did not happen. The first customer service representative was good but forgot to document everything we discussed as it related to pricing. When I called back to confirm which option I wanted, I ran into difficulty because the new representative would not honor the quote I was given due to lack of documentation. I had to wait for them to get in contact with the first representative before proceeding. Also, each customer service representative said all the cameras were 1080p. Turns out the video doorbell was only 720p. Not what I paid for. Finally, the installation technician was efficient, helpful and informative. Only thing is that the doorbell could not be relocated without hiring my own electrician. An added expense. This experience with Guardian is unlike my prior experiences. I'm still a satisfied customer, just not completely satisfied with these current add-ons.
Reply from Guardian Protection
NathanSep 18, 2018
Hi Nicola, Thank you for the honest feedback regarding your experience with Guardian Protection. We take your feedback seriously and it will help to coach our representatives. Please give us a call any time we can be of further assistance, we value your business!
Great experience with the sales representative that came our home to explain the services and packages. The installation process was smooth and the explanation on how to utilize our new security system was thorough as well as comprehensive. Overall I was grateful for smooth experience and would recommend this to my family and loved ones.
Reply from Guardian Protection
NathanSep 18, 2018
Hi Thomas, thank you for choosing Guardian Protection for your security needs. Also, thank you for the recommendations, word of mouth advertising is how we built our business! We are honored to help protect what matters most to you.
Chuck N was amazing! He found a solution for me so we could get the IQ2 panel, while the first guy said it couldn't be done. He deserves recognition. I'm glad I insisted Guardian come out to give me a second opinion on the installation of the panel I wanted, and sent Chuck.
Reply from Guardian Protection
NathanSep 14, 2018
Hello Rocky, Thank you for sharing such a great accoalde for Chuck! I will be sure to share your kind words with him and his supervisors. Have a safe day with Guardian Protection!
Patrick M. came out today to install two sensors on our new doors he was incredibly courteous and informative. He made sure all the settings were to my liking. He went out of his way to make sure we are protected and utilizing the system to its fullest potential. Thanks Patrick and Guardian we are sleeping better now knowing we are fully protected.
Reply from Guardian Protection
NathanSep 14, 2018
Hi Jeffrey, We love hearing testimonials like this, thank you for taking the time to share! We are honored to be your home security provider.
Our service call from Chuck N was great! He went the extra mile to get our video doorbell installed properly.
Reply from Guardian Protection
NathanSep 19, 2018
Hi CJ, Thank you for the excellent feedback on your service visit! I will be sure to share your accolades with Chuck and his supervisors. We look forward to helping to protect what you value most in life!
Verified Customer
They were attentive to my needs. They pick up whenever I need them. They're available and flexibile
Reply from Guardian Protection
NathanSep 12, 2018
Hi Taylor, Thank you for sharing an informative review on Best Company. Guardian Protection appreciate your business and feedback!
Verified Customer
Whenever we have any issues we call them and they take care of it. We had a window sensor go bad but other than that the equipment is good.
Reply from Guardian Protection
NathanSep 12, 2018
Hi Eric, Thank you for sharing a great customer testimonial. We appreciate your business and hope the system brings you peace of mind. Sincerely, Nathan D Customer Satisfaction Advocate
Verified Customer
The installer was really great and I didn't feel rushed. He took his time to explain everything, and that made me feel a lot more confident. I'm satisfied with the equipment.
Reply from Guardian Protection
NathanSep 12, 2018
Hi Joan, Thank you for the excellent feedback. I'm so happy to hear the installer took his time and educated you on your new system. Welcome to the Guardian family!
Verified Customer
They were responsive and I've never had an issue with them.
Verified Customer
Their customer service is great because they covered everything really well when they came out to talk to me.
Reply from Guardian Protection
NathanSep 12, 2018
Hello William, Thank you for sharing a great customer testimonial! We are honored to be your home security provider and look forward to helping to protect what matters most to you.
Verified Customer
I like the application which is very easy to navigate
Reply from Guardian Protection
NathanSep 11, 2018
Hi Percy, Thank you for sharing a review of the phone app! We are glad the services are bringing convenience to your everyday life.
Verified Customer
The technician gave a detailed walkthru of the Security System, but did not check the ethernet ports provided by Guardian. The ports still not working and we had to schedule a tech visit which is after a month.
Reply from Guardian Protection
NathanSep 11, 2018
Hi RJ, Thank you for the feedback as it will help us improve the consumer experience. If you have any further issues after the service visit please do not hesitate to call, we are here to help!
Verified Customer
They are not competitively priced. Too expensive. Once your contract runs out they keep charging more and more.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Karen, Thank you for the feedback as it will help us improve. Guardian Protection does attempt to stay competitive with our pricing as the cost of providing award-winning security monitoring rises.
Verified Customer
They are prompt when answering an alarm. I had problem with a new. Smoke detector. They were prompt and sent a service Tech to take care of the problem the same day. Always very nice on the phone.
Reply from Guardian Protection
NathanSep 11, 2018
Hello, Thank you so much for sharing your informative customer care testimonial. We aim to please each customer on every interaction!
Verified Customer
their service is impeccable when it comes to responce time.
Reply from Guardian Protection
NathanSep 11, 2018
Thank you for the 5 star review of your security services with Guardian Protection! We hope the system brings you the peace of mind you deserve every day.
Verified Customer
Good. Responsive. If you need a technician it sometimes takes a few days- they need more techs.
Reply from Guardian Protection
NathanSep 11, 2018
Hello, Thank you so much for this feedback as it will help us improve the service experience! Have a safe day with Guardian Protection Services.
Verified Customer
Ok, ok, ok, not bad. They don't check on the customer once the alarm has been cleared.
Reply from Guardian Protection
NathanSep 11, 2018
Hello, Thank you for the feedback on your services! We can still call you after an alarm incident when you've cleared the keypad if you would like, just private message your address of services or call Customer Care at 1-888-895-4805. Thank you
Verified Customer
Very fast response time, good customer service. No complaints.
Reply from Guardian Protection
NathanSep 11, 2018
Thank you for the review, Ross! Have a safe day with Guardian Protection Services!
I have had Guardian as my security company for almost 20 years. I needed to upgrade my system, and dealt with professionals from the initial phone call, to the installation. The tech was awesome! Thank you so much for making me feel safe!
Reply from Guardian Protection
NathanSep 11, 2018
Hello Annamarie, Thank you for sharing an excellent customer upgrade experience! We are so glad we could find a security solution that worked best for you and the installation went well.
Verified Customer
Guardian Protection was the best company we could find for home security. I never have any trouble getting to the customer service department. When they came out to install everything, they put it together wonderfully.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Rev, Thank you for sharing an informative review of your services! We are honored to be your home security provider.
Verified Customer
Customer service has answered all my questions in a timely manner. Their equipment and product is very easy to use and reliable.
Verified Customer
Every time we've had questions, I've called customer service and they've answered right away. The product is very easy to control.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Carol, Thank you for sharing a 5 star review of your security services! We aim to provide smart security solutions to our clients at a resonable cost.
Verified Customer
Everyone in customer service has been very knowledgeable and nice. All of their equipment works so far.
Verified Customer
We picked Guardian Protection as our home security system over 20 years ago. Guardian has a good reputation and continues to keep that up. Customer support always responds whenever we have an alarm. They always call to check on us. We had our equipment upgraded a few years back, and the digital equipment works fine. We think their rates are a bit high, but we stay with them.
Reply from Guardian Protection
NathanSep 11, 2018
Hi George, Thank you for being such a long time customer! We appreciate your feedback and business over the years. Guardian will continue to strive to provide the highest quality services at a reasonable price.
Verified Customer
This company's rates are lower and seem to have quality service. Their customer service is very prompt whenever I call in for questions I have. Their equipment works whenever I need it to work.
Verified Customer
A friend had recommended Guardian Protection to me. The equipment works good for me, they are a very wonderful company.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Annie, I'm glad to hear you are enjoying the services and you were recommended by a friend. We aim to please each customer on every interaction!
Verified Customer
We have been using Guardian Protection for nearly two decades. They're very responsive and readily available. They meet my needs quickly. They're reliable and even if there are glitches in their system, they address them.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Joseph, Thank you for being such a long-time customer of Guardian Protection! We appreciate your business over the years and look forward to many more providing you with peace of mind.
Verified Customer
Customer service answers quickly when you call in to ask questions. The equipment is very modern, so I'm pleased with it.
Verified Customer
I've had Guardian Protection for a long time, and want to continue using it. In the past, I've had issues where I wouldn't get a phone call from them even though I've had the alarm go off. The system is very easy to use, and I've had no issues.
Reply from Guardian Protection
NathanSep 11, 2018
Hello Matt & Rachel, Thank you for sharing an informative review! Our central monitoring station is here 24 hours a day to respond to any alarm that is not cancelled on the keypad. Please give us a call to test your system or test any time at https://customercare.guardianprotection.com/.
Verified Customer
The company was very informative and helpful in setting up my security system. So far everything works well and is easy to use/user friendly. We'll see how everything holds up over the next few years. The installers were very helpful and professional. I appreciated their insight and they gave me great information. The man that helped me was very accommodating.
Reply from Guardian Protection
NathanSep 12, 2018
Hi David, Welcome to the Guardian Protection family! We appreciate your feedback on the installation and system use. Guardian is honored to be your home security provider.
Verified Customer
I really like that I get a system message to my cellphone when the alarm is disarmed or armed. One thing I don't like about the equipment is that the keypad doesn't light up at night. I would certainly recommend them to others.
Reply from Guardian Protection
NathanSep 12, 2018
Hi Darryl, Thank you so much for the valuable feedback on your services. We hope the system provides you with the peace of mind you deserve everyday.
Verified Customer
Guardian Protection's equipment is state of the art. It's very high tech and up to date. It's also very easy to use. Customer service has always answered out questions when we've needed them, and I've never had a problem with communication.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Nicole, Thank you for the feedback and for being a valued customer. Guardian Protection is honored to be your home security provider and are here when you need us the most.
Verified Customer
Many houses in my neighborhood have Guardian, so we decided to go with them. We've been with them for a long time now, and I really like the service they provide. I've had a few problems, but they've always come and taken care of it.
Reply from Guardian Protection
NathanSep 11, 2018
Hello Theo, Thank you for sharing a great review of your services! I'm glad to hear Guardian is helping to protect your neighborhood, we are here 24 hours a day when you need us the most.
Verified Customer
Every time I've called in to this company, they've always been right there to help and answer questions. I've already recommended them to other friends.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Dennis, Thank you for the recommendations and feedback! We appreciate your business.
Verified Customer
A referral from a neighbor combined with their high reviews made us go with Guardian Protection for our home security needs. Their customer support department is very responsive. The equipment isn't cutting edge or anything, but it works. One thing I didn't like about this company was the sales experience I had was very unfavorable.
Reply from Guardian Protection
NathanSep 11, 2018
Hi Michael, Thank you for the great review of your experience with Guardian Protection! If you would like to give us more details on your sales experience we will look into coaching this representative. Thank you!
Verified Customer
Guardian Protection is partners with my builder, and they called me even when my alarm went off accidentally to make sure I was okay. Sometimes the equipment doesn't work because I have to reboot my cameras. I'm very happy with the equipment and the person who came to install everything at my house was very professional and explained everything really well. I am grateful to have them as my security company.
Reply from Guardian Protection
NathanSep 12, 2018
Hi Angela, Thank you for the feedback on your services! If we can ever help you further please give us a call at 1-888-895-4805. We are honored to help protect what matters most!