Guardian Protection
check_circleverifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $29.99* and cellular monitoring and remote access packages start at $45.99 per month. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or just away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 17 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Disclaimer
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
Message from
Guardian Protection
User Reviews
Star Rating
1,919 Reviews
Review Breakdown
Sentiment Criteria
 Verified Customer
Support is excellent and very good people are very good and serious.
Reply from Guardian Protection
Sep 11, 2019
Hello, Thank you for providing 5 star customer feedback! It's great to hear you are enjoying the security services and the staff have been helpful when needed. Guardian Protection is proud to protect your world with award-winning security monitoring.
 Verified Customer
They were very patient and willing to walk you through everything they could on the phone. We haven't really had any problems and I like that I can unlock and lock the door on my phone.
Reply from Guardian Protection
Sep 11, 2019
Hi Kim, Thank you for taking the time to share customer feedback! It's wonderful to hear you are taking advantage of the convenient smart phone app for on the go security management.
 Verified Customer
It is a trustworthy company. I never have any issues, I think it is a quality product. The guy who installed it made a mistake but another guy came and relocated it and fixed the mistake.
Reply from Guardian Protection
Sep 11, 2019
Hi Carl, Thank you for taking the time to share honest customer feedback. Guardian Protection thanks you for your business and we are proud to protect your world with award-winning security monitoring.
 Verified Customer
The price is very competitive, I don't think you can beat Guardian. I've had to call customer support a lot and they've been courteous and polite and able to answer my questions in a rapid and professional manner. I have had any problems with the equipment but when I need a test, they assist me to make sure the equipment is working properly.
Reply from Guardian Protection
Sep 11, 2019
Hi William, Thank you for being a 5 star customer! It's great to hear you are finding the value in professionally installed and monitored security. Guardian Protection is proud to protect your world.
 Verified Customer
Their sales staff could be a lot better, I had a really bad experience last week and it has left a bad taste in my mouth. Once my contract expires I will be speaking to another company.
Reply from Guardian Protection
Sep 11, 2019
Hello, Thank you for taking the time to leave honest feedback on your customer experience. Please message us here or email [email protected] as we would like to hear more about your experience.
 Verified Customer
Always been very responsive. Our new system is not as easy as the one we had in Arizona but I can't complain I still feel safe and they're very trustworthy.
Reply from Guardian Protection
Sep 11, 2019
Hi Dawn, Thank you for taking the time to share honest feedback on your customer experience. I'm glad to hear the professionally monitored security system is bringing you the peace of mind you deserve. Our friendly phone staff is available for extended hours every day to help with any questions!
 Verified Customer
The only thing I would like to see is it being a little easier to set and then recheck the alarm system when you forger. It is a little but complicated when you leave the house.
Reply from Guardian Protection
Sep 11, 2019
Hi Gary, Thank you for sharing helpful feedback! Guardian Protection is proud to protect your world and we appreciate your business.
 Verified Customer
The security equipment always performs well and I feel secure but the gentleman in customer support gave me some misleading information.
Reply from Guardian Protection
Sep 11, 2019
Hi Ralph, Thank you for taking the time to leave helpful feedback on your customer experience! We always strive for first call resolutions but please let us know here if we can help any further with your issue.
 Verified Customer
I am pleased with everything that I have right now. I am pleased with the equipment I have and the service that is provided to me. Any time anything happens, they will call me and any time I need anything they respond immediately. My house is secure and I am satisfied.
Reply from Guardian Protection
Sep 11, 2019
Hi Donald, Thank you for being a 5 star customer! it's great to hear the quick response times on alarms is providing you the additional peace of mind and security you deserve. Thank you for your business!
 Verified Customer
Guardian protection is very good and deters criminals. I just like and it works for me. It is easy to manage.
Reply from Guardian Protection
Sep 11, 2019
Hello, Thank you for sharing a 5 star customer review! It's wonderful to hear the professionally monitored security is providing you peace of mind. Guardian Protection appreciates your business very much.
 Verified Customer
My only complaint is that we want to change the settings on one of the alarms on the door and they wanted to charge us a pretty expensive service fee, which they reduced, but it's just changing the door lock. Even with my complaint I wouldn't leave them a less than positive review. Other than that, the equipment works and I like the app and we got an excellent deal.
Reply from Guardian Protection
Sep 11, 2019
Hello, Thanks so much for taking the time to provide helpful feedback on your customer experience, Guardian Protection is always looking to improve when possible. We appreciate your business very much and look forward to your continued business.
So far I like the system. The notifications when the system is armed and disarmed. When a door is left open I immediately am alerted. It's nice to be able to set secondary security codes for guest with the ability to easily delete that secondary code whenever you don't want guest access. Yes, and even had 1 false alarm. I disarmed the system and was still given a security call from the company to make sure there was no break in.
Reply from Guardian Protection
Sep 09, 2019
Hello, Thank you for sharing great customer feedback! Guardian Protection is proud to protect your world with professionally monitored security 24/7 when the system is armed. Thank you for your business and have a safe day.
 Verified Customer
I have been extremely thankful for the service I have received no matter the time of day or night that I need to speak to someone!!
Reply from Guardian Protection
Sep 09, 2019
Hi Ethel, Thank you for providing 5 star feedback on your customer experience! It's great to hear our customer care has been helpful day and night.
 Verified Customer
Always reliable, and very responsive customer service. Peace of mind due to consistency of great service.
Reply from Guardian Protection
Sep 09, 2019
Hello, Thank you for being a part of the Guardian Protection family and providing 5 star feedback! We are proud to protect your world in Brownsburg, IN
 Verified Customer
Good experience and I like the customer service. Could improve on the cost of your services, such as camera's.
Reply from Guardian Protection
Sep 09, 2019
Hi Linda, Thank you for sharing helpful feedback on your customer experience. We are always looking to provide top of the line security solutions at a competitive cost.
 Verified Customer
I'm satisfied with their service. Keep up the good work.
Reply from Guardian Protection
Sep 09, 2019
Hi Alma, Thank you for sharing 5 star feedback! Guardian Protection is proud to be your home security provider of choice.
 Verified Customer
I LOVE Guardian Protection. I have been Guardian customer for years and would NOT think of living without the service. Guardian is there when I can not be home. They are dependable. I wouldn't even think about going anywhere else for my coverage. They are working for me 24/7. Thanks Guardian.
Reply from Guardian Protection
Sep 09, 2019
Hi Donetta, Thank you for sharing an enthusiastic customer review! You have really highlighted all of the key aspects of having a professionally monitored security system. The peace of mind while away (and home) is always worth it!
 Verified Customer
Satisfied with the service. No improvement needed for our home.
Reply from Guardian Protection
Sep 09, 2019
Hi John, Thank you for being a 5 star customer! Guardian Protection appreciates your feedback and business very much.
 Verified Customer
good, they are very helpful, they always answer my questions.
Reply from Guardian Protection
Sep 09, 2019
Hi Laura, Thank you for sharing a 5 star customer testimonial. Guardian Protection is honored to be your home security provider of choice; thank you for your business.
 Verified Customer
excellent service, I like the sensors that are not visible
Reply from Guardian Protection
Sep 09, 2019
Hi Loretta, Thank you for providing customer feedback! It's great to hear you are enjoying the professionally installed and monitored security system. Have a safe day with Guardian Protection!
 Verified Customer
very good.I havent had any emergencies which is good,any problems with my system their support team solved.
Reply from Guardian Protection
Sep 10, 2019
Hi Gwen, Thank you for taking the time to provide feedback on your customer experience! It's great to hear the services and support have been reliable. Have a safe day with Guardian Protection.
 Verified Customer
like the wireless notifications and the security of knowing that alarm is working correctly
Reply from Guardian Protection
Sep 10, 2019
Hi, Thank you for taking the time to leave valuable feedback. Guardian Protection is honored to be your home security provider and we are glad to hear you are enjoying the services & peace of mind.
 Verified Customer
The service has always been professional and timely. I feel much safer knowing my home is alarmed and there are other safety devices to protect us. The app is very easy to use.
Reply from Guardian Protection
Sep 10, 2019
Hi Kate, Thank you for the 5 star feedback! We think you are a 5 star customer too and thank you for your business. Also glad to hear the phone app is proving useful and convenient.
 Verified Customer
Professional and knowledgeable. They are always up to date with their products.
Reply from Guardian Protection
Sep 10, 2019
Hello, Thank you for taking the time to leave 5 star customer feedback! It's great to hear the staff and security products have been helpful. Have a safe day with Guardian Protection.
 Verified Customer
Service is great convenient with connection to phone.
Reply from Guardian Protection
Sep 10, 2019
Hi Veronica, Thank you for being a part of the Guardian Protection family! It's wonderful to hear you are finding the security services easy to use and helpful.
 Verified Customer
Fast service. Very professional. Reasonable cost.
Reply from Guardian Protection
Sep 10, 2019
Hi JC, Thank you for reviewing your customer experience! It's great to hear you are seeing the value of professionally installed and monitored security. We appreciate your feedback and business very much.
 Verified Customer
Love that I can control it from my phone.
Reply from Guardian Protection
Sep 10, 2019
Hi Lynette, Thank you for taking the time to share a customer experience! It's great to hear you are finding the smart phone application convenient. Guardian Protection is dedicated to protecting your world with smart home security solutions.
 Verified Customer
Guardian is very customer service oriented and their product is outstanding
Reply from Guardian Protection
Sep 10, 2019
Hi Marilyn, Thank you for sharing 5 star customer feedback! We love to hear that our customer service has been helpful and we thank you for your continued business.
 Verified Customer
You can speak to a live person not a machine very friendly
Reply from Guardian Protection
Sep 10, 2019
Hi Frank, Thank you for being a 5 star customer! It's wonderful to hear you are seeing the value in 100% U.S. based customer care and security monitoring. Guardian Protection is proud to protect your world.
 Verified Customer
Service has been great. Reliable. Trustworthy. Great customer service experiences every time.
Reply from Guardian Protection
Sep 10, 2019
Hi Tonya, Thank you for sharing a 5 star customer experience! Guardian Protection is appreciative of your feedback and continued business.
 Verified Customer
They always have been responsive whenever I call.
Reply from Guardian Protection
Aug 30, 2019
Hi Karl, Thank you for reviewing your customer experience. It's great customer care has been helpful when needed and Guardian Protection looks forward to providing you extra peace of mind every day.
 Verified Customer
Every time the system goes off, they're calling me.
Reply from Guardian Protection
Aug 30, 2019
Hi Wanda, Thank you for taking the time to share a customer experience. It's great to hear the quick response time on alarms is providing you peace of mind.
 Verified Customer
I've opened the door by mistake and they've called me right away. I have no problems with it, it works just fine.
Reply from Guardian Protection
Aug 30, 2019
Hi Donna, Thank you for being a 5 star customer! It's great to hear the quick response times (even on false alarms) is bringing you additional peace of mind!
 Verified Customer
Everything is pretty self explanatory. The installation was very professionally done and quick. So far everything's been great.
Reply from Guardian Protection
Aug 30, 2019
Hi Joanne, Welcome to the Guardian Protection family and thank you for taking the time to review your installation experience! We are proud to protect your world with smart home security in Lewes, DE
 Verified Customer
They've met all the needs that I've asked for and gave me a pretty good deal on it. I've had a little bit of trouble on the touchpad on the smaller one in the bedroom and one of our sensors.
Reply from Guardian Protection
Aug 30, 2019
Hi Joe, Thank you for reviewing your customer experience, I'm glad to hear we were able to find the right priced security package for you. Please give us a call at 1-800-PROTECT anytime you have technical questions!
 Verified Customer
We haven't had to use the customer service very much, but the one time that we did, they were very responsive. It covers the property and it's easy to control.
Reply from Guardian Protection
Aug 30, 2019
Hi Gary, Thank you for taking the time to leave a review. It's great to hear the under 30 second average response times on alarms is bringing you peace of mind and the system has been user-friendly!
 Verified Customer
Every time I called somebody, it was great. Everything works, no problems.
Reply from Guardian Protection
Aug 30, 2019
Hello, Thank you for sharing a 5 star customer experience and thank you for your continued business!
 Verified Customer
The customer service is available when I need them. They have technologically new equipment.
Reply from Guardian Protection
Aug 30, 2019
Hi Micaela, Thank you for being a 5 star customer! It's great to hear you are enjoying the latest in home security solutions with Guardian Protection.
 Verified Customer
The Guardian Protection equipment seems to be good.
Reply from Guardian Protection
Aug 30, 2019
Hi Harry, Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business very much.
 Verified Customer
They're responsive but I've had a couple of issues with set up. It's good quality.
 Verified Customer
I'm not getting any satisfaction from the customer service. It's good equipment, I'm just not satisfied with the service.
Reply from Guardian Protection
Aug 30, 2019
Hi Gregory, Thank you for providing helpful feedback. I'm sorry to hear you've had trouble with the customer service, please send a private message here or email [email protected] so we may help further.
 Verified Customer
If I forget to set me alarm when I'm gone, I can still use my phone to turn on my alarm. They had upgraded things so that you could do it off of your phone.
Reply from Guardian Protection
Aug 30, 2019
Hi Christopher, Thank you for being a 5 star customer! It's great to hear you are taking advantage of the smart phone app; it is great for on-the-go control of your Guardian Protection security system!
 Verified Customer
Guardian protection's customer service is courteous and I like the price.
 Verified Customer
I just recently had installed a couple months ago and it is still in the trial and error but the sales people answered all our questions and it is nice to have a security system.
Reply from Guardian Protection
Aug 29, 2019
Hi Joseph, Welcome to the Guardian Protection family! Please give us a call any time we can help further with questions, we are always happy to help.
 Verified Customer
Anytime we have an issue, we call customer support and they resolve it promptly but the device always works the way it is supposed to and we've had no issues. The service provides peace of mind.
Reply from Guardian Protection
Aug 29, 2019
Hi Robert, Thank you for taking the time to leave a 5 star review. It's great to hear customer support has been helpful when needed and that the professional security monitoring if providing you additional peace of mind - that is always the goal!
 Verified Customer
Right now the best thing for me is the free monitoring. I've had no problems with it overall.
Reply from Guardian Protection
Aug 29, 2019
Hi Paul, Thank you for choosing Guardian Protection for your security monitoring. Please let us know if you ever have further questions.
 Verified Customer
It seems to be cutting edge technology which is great. I love the different ways I can use it.
Reply from Guardian Protection
Aug 29, 2019
Hello, Thank you for being a part of the Guardian Protection family! It's wonderful to hear you are enjoying the latest in home security solutions. Have a safe day!
 Verified Customer
Every time I've had to call customer service, they've met or exceeded my expectations. I've had it for thirteen years and I don't have any complaints. It's reliable.
 Verified Customer
After researching different companies, I thought they were the best. I feel safe with them and I've never had a problem.
Reply from Guardian Protection
Aug 29, 2019
Hello, It's great to hear you did your homework before settling in on a home security company! Guardian Protection is proud to offer award-winning home security monitoring and 100% U.S. based customer service. Please let us know if we can ever be of further assistance to you.
 Verified Customer
Their equipment is not good there install is terrible the the job is never done right. I've had to have several repair people come out to check multiple problems that were constant. Their prices are very high and then they lock you into a contract. Very unscrupulous company to deal with.
Reply from Guardian Protection
Aug 28, 2019
Hi Marisa, Thank you for providing feedback, I'm very sorry to hear of the service issues. If you are still experiencing issues please message us the address under private message so we may help further.