Guardian Protection
check_circle VerifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $29.99* and cellular monitoring and remote access packages start at $45.99 per month. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or just away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Deleware, Washington D.C., Florida, Indiana, Maryland, North Carolina, New Jersey, Ohio, Penslyvania, South Carolina, Tennesee, Texas, Virgina, and West Virginia.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
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Guardian Protection Frequently Asked Questions
What is Guardian Protection’s cancellation policy?
Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.
How does Guardian Protection’s cost compare to other home security companies?
Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.
Does Guardian Protection have positive reviews?
The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.
Does Guardian Protection offer professional installation?
Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.
What is Guardian Protection’s response time?
Guardian Protection’s monitoring center has an average response time of 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.
Does Guardian Protection offer home automation?
Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.
You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.
Is Guardian Protection available nationwide?
No, Guardian Protection is currently available in the following states: Delaware, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection
User Reviews
Star Rating
2,183 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Javier
My installer Harry(Haero) was very professional, very respectful, overall a very good person, he shook my hand and said good morning on arrival, he told me who he was and was wearing his uniform, he installed all the devices and setup the system in a timely manner. He didn’t leave my house until all my questions were answered and make sure I was happy with his service. I would recommend Guardian(thanks to Harry) to my friends and family.
Reply from Guardian Protection
Jan 03, 2020
Hi Javier, Welcome to the Guardian Protection family! We are honored to have you as a customer and appreciate your feedback on Harry very much; we will be sure to share this with his supervisors.
bookmark Featured Review
Verified Customer
Michael
The sense of security I have especially when I am not at home but my family is, is the best thing about having Guardian Protection. It's just easy to use and super clear. The guy that came out was extremely knowledgeable and helpful. They went over in detail everything that was going on and showed us everything.
Reply from Guardian Protection
Dec 30, 2019
Hi Michael, Thank you for reviewing the peace of mind a professionally installed and monitored security alarm can bring! Guardian Protection is dedicated to helping to protect your world every day.
Verified Customer
Sharon Krystofiak
They have always been great to work with. Good pricing, reliable, excellent customer service.
Reply from Guardian Protection
Jan 17, 2020
Hi Sharon, Thank you for sharing 5-star feedback! It's great to hear you are enjoying the services and Guardian Protection is proud to help protect your world.
Verified Customer
Virginia
There was motion in my home and hike I was away. I was called by a representative and told about this and asked whether I wanted the police to be called. It turns out, it was my cat moving about, but I was impressed that I was called in such a timely manner. I recommend this company to anyone looking for a reliable security company.
Reply from Guardian Protection
Jan 17, 2020
Hi Virginia, Thank you for sharing great customer feedback! It's great to hear the quick response times on alarms is providing you the peace of mind you deserve while away.
Verified Customer
Nancy
Our only issue is we get 400 videos per month. Many times the videos recorded are simply cars/trucks going by with no contact with our home.
Reply from Guardian Protection
Jan 17, 2020
Hi Nancy, Thank you for providing feedback. We have heard the motion setting on doorbell cameras can be sensitive if you need assistance please message here or call 1-800-PROTECT to troubleshoot.
Verified Customer
Holly and Alfred Mjaanes
Our experiences have always been positive. They are quick to respond when our house alarm goes off accidentally or when it is being tested. They are polite and helpful in answering any questions we might have.
Reply from Guardian Protection
Jan 17, 2020
Hi Holly and Alfred, Thank you for being 5-star customers! Guardian Protection is honored to be your home security provider of choice and provide you with much-deserved peace of mind.
Verified Customer
Joshua Dinsmore
my experience has been great! the staff was friendly, the install guy was awesome. I really enjoyed having him in my home. very friendly and knowledgeable and easy to talk to. there was an issue with my garage door not working with my phone, that was not his fault it was the garage door companies fault. i have had the best experience with guardian. i hope i never have to use the system, but I am glad it is there if i needed to!
Reply from Guardian Protection
Jan 17, 2020
Hi Joshua, Thank you for taking the time to share detailed customer feedback. Guardian Protection is proud to be your home security provider of choice and we are glad to hear you've had a 5-star experience; that is the goal!
Verified Customer
Yolanda
I'm extremely satisfied with the Guardian Alarm Service. It gives me peace of mind to know that I have access to help with a touch of a button makes me feel secure in my home.
Reply from Guardian Protection
Jan 17, 2020
Hi Yolanda, Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professionally installed and monitored security system is providing you with additional peace of mind.
Tracey T
The technician (Jim) was very professional and represented the company to the highest standards. Mr. Turner
Reply from Guardian Protection
Jan 16, 2020
Hi Tracey, Thanks so much for taking the time to share 5-star feedback for Jim. Guardian Protection is proud to be your home security provider of choice.
Steven H
I sent in 2 different requests about 2 weeks apart for a proposal and never got a follow up. If this is the way they respond to future clients I don’t want to do business with them.
Reply from Guardian Protection
Jan 15, 2020
Hi Steven, Our sales team couldn't locate a record with the information provided here, we would love to look into your issue if you could private message your information and what you were looking for. Thank you
Verified Customer
Pam Robinson
At times I felt as though there were prejudices due to my race
Reply from Guardian Protection
Jan 14, 2020
Hi Pam, We are very saddened to hear you feel this way, please private message us your address of service and more information on what representatives made you feel this way so we may address it with them. Thank you for your business, we appreciate you!
Verified Customer
Sean Campbell
Motion Sensor installed was not working appropriately, technician came out multiple times and would not replace the specific non-working system after the second time. Ended up having to settle instead for a glass break alarm which was not what we wanted. Ended up spending our first 30 days with no away alarm, no acknowledgment for the defective system. Customer service was really nice through the process but don't feel that our resolution was fair to us, especially being new guardian customers and having a clear issue with what was installed and being told that instead of replacing the broken system we kind of have to either deal with it or put in something that we didn't want originally. I think taking a look into the motion sensing technology would help guardian. Their customer service however was very nice.
Reply from Guardian Protection
Jan 14, 2020
Hi Sean, Thank you for providing helpful feedback on your customer experience as it will help us improve. If you have time, please private message us your address of service so we can look into this specific issue. Thank you!
Verified Customer
Amanda Perazzo
I called customer service about an issue that I had and the customer service representative barely acknowledged the conversation. So much so that at the end of the conversation I asked her to acknowledge it to at least tell me she understood what I was saying. Her response was I acknowledge. I feel very frustrated. The service technician that installed my system was not honest about a charge and when I tried to discuss it with customer service they blew me off. Needless to say I am not happy and as soon as I am able to cancel the service I will.
Reply from Guardian Protection
Jan 14, 2020
Hi Amanda, I'm very sorry to hear of the frustrating billing and customer service experience. I have located your account and will have a member of the Customer Loyalty supervisor team reach out to help further.
Verified Customer
Dee Layne-Vencl
Excellent service, the sales representative who planned the guardian services in our home was great, very knowledgeable about local security needs and Internet/technology updates. The representative that taught my family how to use the Guardian panel was well-versed, skilled, and very nice.
Reply from Guardian Protection
Jan 14, 2020
Hello Dee, Thank you for taking the time to share a wonderfuly detailed review of your security experience. It's great to hear both the sales rep and installer were helpful and we look forward to protecting your world.
Verified Customer
Janette
Experience has been great. Good customer service and friendly. Easy system to use.
Reply from Guardian Protection
Jan 14, 2020
Hi Janette, Thank you for sharing 5-star customer feedback! It's wonderful to hear you are finding the security system user-friendly. Guardian Protection is honored to be your home security provider of choice.
Verified Customer
Teresa Stange
They have been great! Friendly and Professional
Reply from Guardian Protection
Jan 14, 2020
Hi Teresa, Thank you for being a 5-star customer! Guardian Protection appreciates your feedback and business very much.
Verified Customer
Patrick & Monika Gilliard
When we were setting up our wires for internet, tv, security system, etc I think we were encouraged to receive some things we did not need. Our lack of knowledge may have been taken advantage of. .
Reply from Guardian Protection
Jan 14, 2020
Hi Patrick & Monika, Thank you for choosing Guardian Protection. Please message back here if we can help explain any of your features or purchases further.
Verified Customer
Pedro
Price needs to improve. There are other companies with better service and cheaper price.
Reply from Guardian Protection
Jan 14, 2020
Hi Pedro, We are sorry to hear you are not finding value in the professionally installed and monitored security. Please message here or email [email protected] if we can be of any further assistance.
Verified Customer
ANH NGUYEN
Have some hidden fee and much better if don't have it.
Reply from Guardian Protection
Jan 14, 2020
Hello, Thank you for taking the time to provide customer feedback. If we can be of any further assistance please message here or email us at [email protected]
Verified Customer
Michael Talbot
Terrible service and zero followup to any product complaints. I''ve called into the local branch and talked to several people through the corporate phone line and nobody calls back to discuss the issues! Run!
Reply from Guardian Protection
Jan 08, 2020
Hi Michael, I'm sorry to hear you're having trouble with follow up from Customer Care. Please private message your address of services here so I can make sure a supervisor gets in touch ASAP. Thank you
Verified Customer
David K. Rudov
Terrible Customer Service and no follow up
Reply from Guardian Protection
Jan 08, 2020
Hi David, I'm sorry to hear you're having trouble with follow up from Customer Care. Please private mesage your address of services here so I can ensure a supervisor follows up ASAP. Thank you
Verified Customer
Hilario
The service is good but the sales man I had was terrible. If I could change my decision to go not go with them I would.
Reply from Guardian Protection
Jan 08, 2020
Hello, Thank you for the helpful feedback on your customer experience. We will use your sales feedback to coach the representative; please private message your address of services.
Verified Customer
Lauren Zalin
Needs improvement. Little help on using the system and we were lied to when we signed up. We found out this week our doorbell isn't recording because they didn't tell us there is a video limit each month.
Reply from Guardian Protection
Jan 08, 2020
Hi Lauren, Thank you for providing helpful customer feedback. If we can help look into any technical troubleshooting for you please message here. Thank you!
Justin
I have had Guardian Protection Services home security/ fire/ carbon monoxide alarms systems since 2013. On September 16, 2019, I called Guardian Protection Service to inquire about service coverage as a result a fire occurred at my property on September 11, 2019. I, the homeowner, was away in Europe for travel. I nor my designated family members received any notification of a fire at the property. The first communication with your representative informed that I did not have monitoring service rendered by Guardian Protection Services since May 17, 2019 and that no notification to the fire department occurred September 11, 2019 from their entity. This scenario of disconnection of monitoring service for the mentioned property is misleading as there have been constant month on month billing for security services since May 2019 to date and the representative informed that all month on month billing since May 2019 has been paid. She then proceed to say billing was TURNED on in error. I asserted that this is not an error as this misleads me to believe I had coverage and monitoring services. No notices were sent that I needed to reinstate service, apply for a new contract, or refunds for payments as monitoring service was discontinued. The billing without coverage/monitoring/ service is misleading in that there is an account number associated with the billing each month. I received billing in the form of mail and email. I can access Guardian Protection Services website account billing to pay for services according to billing notifications. Therefore, no error has been performed but false representation of services and misleading a consumer in unfair practices. This practice of billing lasted for months and there is no indication that this would have stopped or I ,the consumer, would have been notified of this issue, refund issued, or clear communication to reinstate services is necessary. I have asked that this matter be escalated for arbitration with Guardian and have received coercing e-mails/ communications threading to cut off services that were not instated properly since May 2019. Guardian refuses to address the evidence of their negligence even when they requested to see reports of the fire. Now all my calls have to go through a credit manager and she has not addressed any of my concerns and acts as an agent to issue out ultimatum communications of ceasing services ( that are not instated since May 2019 due to Guardian negligence) and that billing was not applied after I reported this negligence. However, Guardian Protection Services continued to bill me from Sept. 2019 - Dec. 2019. Over the past months, I have continued to receive mistreatment from Guardian with the latest regarding being kept from a legible copy of my contract signed. They informed me that the Loyalty Department can explain the contract, but not provide me a clear copy. Now I have been told I am not allowed to know my terms from the contract unless a credit manager supplies this. She has not returned any of my calls since September 2019 and provides nothing in the form of e-mail to address my issues escalated to Guardian Protection Services. To date, a current list of negligence Guardian Protection Services performed for account: 1. Billing without monitoring services May 2019 -Sept 2019 2. Failure to correct billing negligence or inform customer of the occurrence. 3. Failure to notify the fire department of fire Sept 2019 or back up contacts on the 2017 contract. 4. Failure to address negligence reported 9/16/2019 and issuance or coercing/ ultimatum communications to reactivate monitoring. In addition, reactivation of monitoring outside of protocol. 5. Sending coercing/ ultimatum e-mails insisting billing had ceased since Sept. 16, 2019, but there was billing in the amounts $212.64 and $205.20. Then removing billing without addressing the customer concerns Jan 02/2020. 6. Negligence to provide a clear copy of 2017 contract and thwarting consumer (Justin Wilson) to have access to this information without a credit manager’s consent.
Reply from Guardian Protection
Jan 06, 2020
Hi Justin, I understand you are working with a Customer Care Manager and we are working towards a resolution.
Nicky
He was excellent and very knowledgeable. Did everything he was suppose to do and show us clearly what needs to be done .
Reply from Guardian Protection
Jan 02, 2020
Hi Nicky, Thank you for being a part of the Guardian Protection family! it's great to hear your service experience went great and we look forward to providing you with extra peace of mind.
Verified Customer
Umakanth & Krishna
The remote access makes it so I can check my phone status from my phone. It is easy to open it.
Reply from Guardian Protection
Dec 30, 2019
Hello, Thank you for reviewing your security experience with Guardian Protection; it's great to hear you are taking advantage of the smartphone app for convenience!
Verified Customer
Clarence
Had them for many years and it works well for me. They always meet my needs. Customer service always resolves any issues in a timely manner.
Reply from Guardian Protection
Dec 30, 2019
Hi Clarence, Thank you for taking the time to review your customer care experience! It's great to hear the phone staff was helpful when needed, we appreciate your business.
Verified Customer
Harold & Diane
I think there is something missing with our wifi but other than that is it very good. It gives us peace of mind.
Reply from Guardian Protection
Dec 30, 2019
Hi Harold & Diane, Thank you for taking the time to share your customer experience! Guardian is proud to help protect what matters most to you and please give us a call or message here if we can help with any questions.
Verified Customer
Nathan
The app works well. I had several problems with the local installer, he was extremely unprofessional but customer service corrected it with a new installer and all the problems were solved.
Reply from Guardian Protection
Dec 30, 2019
Hi Nathan, Thank you for reviewing your customer experience, I'm glad to hear the 2nd technician made sure you were taken care of and we look forward to providing you with additional peace of mind!
Verified Customer
Stephan
I like that they are trustworthy. Every time I call customer service, it is great. They are pretty helpful so I like it. It is simple to use.
Reply from Guardian Protection
Dec 30, 2019
Hi Stephan, Thank you for taking the time to share your customer experience! Guardian Protection is proud to help protect your world every day.
Verified Customer
Naseer
I have one installed wire that never functions and it is kind of odd and I lave voicemails for the salesperson and he does not return them frequently.
Reply from Guardian Protection
Dec 30, 2019
Hello Naseer, Thank you for providing customer feedback; please private message your address of service and issue and we will be happy to help!
Verified Customer
Anonymous
It's a good value. It's been working perfectly since we moved in and it's easy to understand. They've been very responsive and helpful. I feel peace of mind. I'd absolutely recommend them.
Reply from Guardian Protection
Dec 30, 2019
Hello, Thank you for being a 5-star customer! It's great to hear the customer service has been helpful when needed, we appreciate your business!
Verified Customer
Ronald
Guardian was recommended by the builder. Everything is pretty easy. It only has one camera but everything works fine. The phone app is very helpful, as well as the website.
Reply from Guardian Protection
Dec 30, 2019
Hi Ronald, Thank you for including Guardian Protection with your new home build! it's great to hear the smartphone app and website is bringing you added convenience and peace of mind.
Verified Customer
Alfred
Customer support has been very responsive to all my concerns. They keep you informed pretty much daily.
Reply from Guardian Protection
Dec 30, 2019
Hi Alfred, Thank you for being a 5-star customer! It's great to hear customer support has been helpful to you when needed, we appreciate your business very much!
Verified Customer
Peter
Responsive and very pleasant to deal with. I think the system is state of the art. I am simply a happy customer.
Reply from Guardian Protection
Dec 30, 2019
Hi Peter, Thank you for sharing a glowing review of your security system! Guardian Protection is honored to be your home security provider of choice and we look forward to providing you with additional peace of mind.
Verified Customer
Scott
They lie. They didn't have everything I wanted and now I am stuck with it.
Reply from Guardian Protection
Dec 30, 2019
Hi Scott, I'm sorry to hear you didn't receive everything you expected, if we can help further explain anything please call 1-800-PROTECT or message here.
Verified Customer
Matthew
The technician that came to install the system was very nice but I've had technical problems with the equipment and customer service says it should be working but the doorbell is not working. It is nice being able to control it from your phone.
Reply from Guardian Protection
Dec 30, 2019
Hi Matthew, Thank you for taking the time to review your customer experience. Please call 1-800-PROTECT or message here if we can help with technical questions, thank you!
Fred Marcus
We got disconnected by phone. They never returned the call
Reply from Guardian Protection
Dec 27, 2019
Hi Fred, I'm sorry to hear of the disappointing experience, please message us here if we can help with anything.
Robert Alfano
Yes, their system does a good job of alerting the local police in the event of a break-in. That's where my satisfaction ends with them. This company will nickel & dime you from the day you sign up. I had them put a wireless security system in my home two years ago and I've been sorry ever since. You NEED to sign a 5 yr deal. Okay, but now I feel like a hostage until it expires. I signed up for what I thought was going to be a killer system that I could continue to grow, but Guardian is WAY TOO GREEDY for that. I discovered that my second week as a customer. When they originally set the system up, it immediately alerted them when someone set off the motion sensors. This happened frequently every morning in the beginning as we were new customers and were forgetting to disarm the system before we left the bedroom. So, the phone would ring asking if everything was okay. etc. I wanted to get that adjusted to give us like 45 seconds to disarm the system before they called us. No problem, after a 25.00 charge to reprogram the system remotely. WHAT??? REALLY??? i quickly learned that what you pay for each month is JUST the monitoring service. If you need ANYTHING else with regards to the system, you will pay!! I am a Smart Home geek and I originally envisioned this system to be an extension of my smart home system. They put in a really awesome, state of the art smart home security panel which would function in conjunction with my smart things hub. In fact, I was blinded by how cool this panel was, and was the main reason I chose them over ADT. However, they will not give me ANY access to that panel so that I can tie it into my home systems and take advantage of its capabilities. All I can do is arm and disarm it. Instead, I was told is that they would program it for me. Okay great, however, when you hear the prices that they quote for a remote configuration, it just wouldn't make any sense. Anyone who has set up a smart home will tell you that it is rarely static. There are always things you see and would like to try. add, change, but Guardian's fees for each and every change makes that cost prohibitive. So, I have this awesome panel that I could do a lot of cool things with, but the system sits and monitors my home like alarm systems have done for the last 25 years. Oh, and better yet, the wireless sensors keep dying and going off line. In two years, I've had multiple issues where they stop working. If you let Guardian visit your house there's a healthy service charge associated. So, what have I decided to do? I've now have a new strategy when the Guardian sensors malfunction and I can't figure out why, I eliminate them. I replaced them with non-Guardian sensors and monitor them myself with my Smart Home system. Basically, as the system slowly breaks, there are less Guardian sensors and more that I monitor. When it reaches a certain percentage, I will get monitoring from one of the new security companies like SimpliSafe for those. Then, when the Guardian contract is over, I'll be free & clear of my 5 years of being a hostage. I'm about halfway through my hostage crisis. Guardian Protection is a money suck! Do yourselves a favor and use one of the newer companies like SimpliSafe for your security needs. They understand that it's 2019, not 1979! Guardian is still conducting business like its still 1980, much like the Cable TV Companies. They need to reinvent themselves or they will eventually die out like what has happened to the taxi cab industry in the wake of Uber. This is almost 2020, time to change your business model or face extinction! Lastly, I want to say that I have NO experience with SimpliSafe other than what I've read about them. I only use their name as a reference point for all the new security services that are sprouting. Do you research before you pick a company. I will when it's time, but Guardian, unless they change their business model, is yesterday's news.
Reply from Guardian Protection
Dec 27, 2019
Hi Robert, Thank you for the customer feedback as it will help us improve the consumer experience. When it comes to something as important as home security we think it's best to trust a company that has been in the business of security for over 60 years; it's something we've won awards for. If we can be of further assistance please message here.
Verified Customer
Anonymous
They were very quick on getting back to me with any questions or concerns. The system is easy to use.
Reply from Guardian Protection
Dec 26, 2019
Hi, I'm glad to hear you are finding the security system easy to use and Guardian Protection thanks you for your continued business!
Verified Customer
Brandon
The response time is incredible. It was an accidental alarm that went off and Guardian Protection called within like thirty seconds of the alarm going off and the previous company I used took much longer. We're still new customers but for the most part I don't have any complaints so that's good. It's easily accessible from my phone. It actually works.
Reply from Guardian Protection
Dec 26, 2019
Hi Brandon, Thanks so much for reviewing the peace of mind quick response time for alarms brings. Guardian Protection is proud to offer a less than 30 second average response time and we thank you for your business.
Verified Customer
Anonymous
quick efficient professional courteous very good. I've only had the system a little over a week, but the equipment is easy to use.
Verified Customer
Thomas
They are pretty good and the equipment is really good. The only thing is that it works with the internet and if you have Optimum, which isn't really a good cable company, it's not really accurate.
Reply from Guardian Protection
Dec 26, 2019
Hi Thomas, Thank you for sharing helpful feedback on your customer experience. Guardian Protection is proud to help protect your world every day!
Verified Customer
Joshua
I've been trying for services that were done and I spoke with a customer care representative but I got a notice in the mail saying there was a bill so it's been taken care of. It looks pretty good. I like how I'm able to look at my house and drive to the mall.
Reply from Guardian Protection
Dec 26, 2019
Hi Joshua, Thank you for being a part of the Guardian Protection family! It's great to hear you are taking advantage of the convenient smartphone app!
Verified Customer
Paul
When I was getting set up for the alarm, I didn't know they were going to run my credit in order to receive their service. That was a little surprise when I saw that on my credit report.
Verified Customer
Robert
We had some trouble with the installation. The system is state of the art and it works how they say it works. I love that it is easily accessible and user friendly.
Verified Customer
Ravikanth
Guardian Protection is working good so far.
Reply from Guardian Protection
Dec 26, 2019
Thank you for being a part of the Guardian Protection family, we appreciate your feedback and business!
Verified Customer
Khanh
I've called them maybe 2-3 times and I've always gotten help. It seems pretty up to date and I haven't had issues.
Reply from Guardian Protection
Dec 26, 2019
Hello, Thank you for taking the time to share your customer experience! It's great to hear the customer care staff has been helpful; we are here for extended hours when you need us!
Verified Customer
Frederick
It's not working right. I've called them and they're supposed to come out monthly. When they came and did the initial, it could have been expained a little bit better.
Reply from Guardian Protection
Dec 23, 2019
Hi Frederick, I'm sorry to hear you're having troubles, we want to be sure your system is working at 100% so please message here if we can help you with an issue. Thank you
Verified Customer
Joy
The fellow that was here was wonderful but I haven't had any contact since other than to speak to them. The only thing I've used so far is the security at the door and I would here the signal when the door was open and so forth.
Reply from Guardian Protection
Dec 26, 2019
Hi Joy, Thank you for choosing Guardian Protection! We are proud to help protect what matters most to you every day and please reach out if you ever have questions; we are happy to help!