- Guardian Protection
Guardian Protection
check_circle VerifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies. The home security company offers smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter million customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia. With a high consumer star-rating, Guardian Protection reviews highlight quality alarm system and security equipment, and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Home Automation with the Guardian App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free, fast, and safe professional installation. All it takes is a one-time equipment fee ($249) with prices varying depending on the home security systems package.
The monthly fee for monitoring at $45.99. An IQ2 PowerG Panel, PowerG motion detector, PowerG window/door sensor, and professional monitoring services are standard. The IQ2 control panel has hands-free Bluetooth disarming, a built-in glass break sensor, a built-in 5MP camera, plus advanced encryption technology. The wireless window and door sensor options have a discreet design and a lot of power. They communicate with your Guardian security panel and help protect your home's critical entry and exit points. They come with PowerG wireless intrusion technology, providing more secure encryption, longer range and reliability, and better battery life. Video surveillance from the security camera array is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- IQ2 PowerG Panel
- 3 PowerG door/window sensor modules
- 1 PowerG motion detector
- Yard sign and window decals
- Free, fast and safe professional installation
- 24/7 professional monitoring
- Free mobile app
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system installation for your new home including 1 standard security control panel, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a video doorbell and camera. This alarm company also has smart garage door control, which most security providers don't provide. Other devices include smoke and CO detectors, in-home medical pendant, image sensor, and a host of others.
Home Automation with the Guardian App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, door lock, smart thermostat, indoor camera feeds, as well as your garage door at the touch of a button. Now you're not just tied to your control panel. The app will also alert you if your door sensors are tripped. You can do this at anytime and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away on vacation or out for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safer and better protected around the clock, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with positive customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Guardian’s services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Delaware, Washington D.C., Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three PowerG door/window sensors with most of its packages. Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors if they want a cheaper plan.
However, the Family First, Protect My Parents, and The Works packages all have 5 door/window sensors. If you like the extra equipment in these packages, these might be good choices for you.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's professional monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors.
Guardian Protection offers more than just home security. With robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Guardian Protection Frequently Asked Questions
What is Guardian Protection’s cancellation policy?
Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.
How does Guardian Protection’s cost compare to other home security companies?
Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.
Does Guardian Protection have positive reviews?
The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.
Does Guardian Protection offer professional installation?
Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.
What is Guardian Protection’s response time?
Guardian Protection’s monitoring center initiates a response to alarm system signals within 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.
Does Guardian Protection offer home automation?
Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.
You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.
Is Guardian Protection available nationwide?
No, Guardian Protection is currently available in the following states: Delaware, Florida, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
4,285 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Michael
The system is easy to use and to understand. It does what it supposed to do. The best thing is the customer service. They have been very responsive and have taken their time to make sure I have been satisfied rather than just trying to get me off the phone.
Reply from Guardian Protection
Oct 07, 2020
Hi Michael, Happy to hear that you have found your Guardian Protection smart home security system easy to use. Our customer care specialists and professional technicians love what they do and your experience is a great example of that. Thank you for taking the time to rate us and thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
bookmark Featured Review
Verified Customer
Norman
We really like what we have so far. We are really pleased. The best security. Every time we leave the house, we can set the alarm and it doesn’t matter that there is a dog. The people that came out to install the unit were professional and super efficient. We are loving it.
Reply from Guardian Protection
Oct 07, 2020
Dear Norman, Your review is music to our ears! Guardian is all about keeping homes, people and their pets safer. Our professional techs love what they do, and it shows in the great experience that you had. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Andrew Wildrix
Mobile interface is a breeze to use and the system reminders keep your attention.
Verified Customer
P Singh
Video recording capabilities and clarity are severely lacking. The app is also lacking in features.
Reply from Guardian Protection
Mar 04, 2021
Hi P Singh, I apologize for the difficulty and would like to get you some assistance with this. Please email your account information (full name, premises address, phone number) to [email protected] and I will research and escalate to our supervisor. Thank you for your patience, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Wendy Plank
Great customer service! Friendly & efficient
Verified Customer
Elizabeth
I can never get them to communicate about things. Called to cancel and someone said they would get it worked and I'm still being charged.
Reply from Guardian Protection
Mar 04, 2021
Hi Elizabeth, I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can provide you assistance with this issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Lester Jones
They find ways to charge for notices that's not needed and charge the customer. $2 (Irrelevent PAPER statement in 2021) is why I'm cancelling and finding another service. I had reservations about the 5 year lock in but, still moved forward! I can not deal with the $2 fee when EVERYTHING is online, bill & payment option, so why force $2 on the customer?
Reply from Guardian Protection
Mar 04, 2021
Hi Lester, I am sorry for the frustration. If you would like to pay your monthly monitoring fee using our auto-pay service, it is a free service - absolutely no cost to you. If you would like to arrange that, please give us a call at 1-800-PROTECT (800-776-8328) and we will be happy to help. In the meantime I have located your account and have escalated your issue to our supervisor. Thank you for your patience, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Carrin Brown
Price, Service, and how they ensure that I am enjoying my service
Nell
Technician was experienced and did an excellent job updating my very old system. He was on time and most professional
Reply from Guardian Protection
Mar 03, 2021
Hi Nell, I am happy to know that our professional technician did an excellent job in updating your home security system. Now you can enjoy the newest benefits of smart home security while relying on Guardian for 24-hour peace of mind. We are honored to be your partner in security. Thank you for choosing Guardian Protection! Have a great day, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Raye
The system is great and so is the customer service but the doorbell camera looses connection every single week and I'm not sure why that occurs. I have to unplug my router to make it work.
Reply from Guardian Protection
Mar 02, 2021
Hi Raye, I am happy to know that you are enjoying your smart home security system and that our customer service to you has been outstanding. I would be happy to get you some assistance with your doorbell if you would like. If so, please email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Gregory Hill
Installed motion detector but not pet friendly, sets off alarm. needs to be relocated, as I told installer.
Reply from Guardian Protection
Mar 02, 2021
Hi Gregory, I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
dan uvodich
The camera's do not work as promised. I am not alerted.
Reply from Guardian Protection
Mar 02, 2021
Hi Dan, I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Gilbert Roup
Excellent company, give you an honest assessment of what you need, their response time was superb.
Reply from Guardian Protection
Mar 03, 2021
Hi Gilbert, Thank you for taking the time to review us. Our goal in providing reliable, affordable home security is to be upfront regarding the right solution to your specific security needs. And from there our tech and monitoring teams go to work. Trust that our care, tech, and 24-hour monitoring center will be there when you need them! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Sheila Bryant
They have showed great customer service. And they had provide me with everything to protect me and my family.
Reply from Guardian Protection
Mar 03, 2021
Hi Sheila, I am happy to know that you feel we have provided you with great customer care. It is our pleasure and honor to do so. Our goal is to bring the best of peace of mind to you and your family. Take care and thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Carole
Service person, who installed the equipment is excellent plus he is extremely customer service oriented.
Reply from Guardian Protection
Mar 03, 2021
Hi Carole, I am happy to know that our professional technician provided an excellent installation experience to you. Our techs love what they do and the many hours of training they undergo shows in their desire to be customer-service oriented. Thank you for taking the time to notice. It is appreciated. Also, thanks for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Amanda Goulet
So easy to use and the billing is straight forward
Reply from Guardian Protection
Mar 03, 2021
Hi Amanda, I am happy to know that you find your Guardian smart home security system easy to use. That's a good sign you will put it to work for you regularly and get the full benefit. -- here's to peace of mind! Glad that you appreciate the straightforwardness of our billing, too. We try to keep things simple. Thank you for noticing and thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Meg
The installation tech, and the tech support person we called later about the wireless access point/router, were both informative and patient
Reply from Guardian Protection
Mar 03, 2021
Hi Meg, So glad to hear that our installing technician and in-house tech support representative were informative and patient. They undergo many hours of training to ensure a quality experience to you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
C. Roundtree
Courteous and Professional representatives.
Reply from Guardian Protection
Mar 02, 2021
Hi C., I am happy to know that you have found our representatives to be courteous and professional. Our teams are 100% dedicated to life safety. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Joe niro
Seems very reliable for the money. When alarm went off police were here promptly.
Reply from Guardian Protection
Mar 03, 2021
Hi Joe, Our UL-certified Five Diamond monitoring center never sleeps so that you can! Glad to know that we are providing five-star reliability and great value. We are honored to be your security partner. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Rattay Harry
Response and personnel are exceptional and installation was done timely and tidy.
Reply from Guardian Protection
Mar 03, 2021
Hi Rattay Harry, I am pleased to hear that you find the response of our teams to be timely and that our professional technician was exceptional and highly attentive to keeping things neat and clean during and post-install,. Our goal is to provide you with a quality experience. Here's to peace of mind! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Kenneth Ross
Good product at times, highlights from activations tend to disappear from highlighted activity
Reply from Guardian Protection
Mar 02, 2021
Hi Kenneth, Thank you for taking the time to connect with us. I would be happy to get you some assistance regarding the issue with activations activity. If you would like me to do so, kindly email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Deborah Esparza
Installation technician was knowledgeable overall great service and quick
Reply from Guardian Protection
Mar 03, 2021
Hi Deborah, I am happy to hear that your installation went well and that your technician was knowledgeable and provided great service. That's our goal! Looks like you are all set to enjoy smart home security and 24-hour peace of mind. Welcome aboard! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Shah
No issues from service at all. I like simplicity and they offer it for even my children know how to use it
Reply from Guardian Protection
Mar 02, 2021
Hi Shah, I am pleased to hear that your Guardian smart home security system is delivering five-star satisfaction and so simple to operate that even your children are using it. Very smart! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Dora Burke
System is great. Staff is always helpful.
Reply from Guardian Protection
Mar 02, 2021
Hi Dora, So happy to know that your Guardian smart home security system is delivering great benefits to you! I am glad that are finding our staff to be helpful. They love what they do and it shows. Know that we are always here if you need us! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Robert Rosenthal
Prompt and friendly service; installer seemed very knowledgeable
Reply from Guardian Protection
Mar 03, 2021
Hi Robert, I am happy to know that you found out installer to be knowledgeable and that he provided you with prompt and friendly service. Our techs love what they do and undergo many hours of training to ensure a great experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Deborah Carter
I would have given you a 5 star but when I moved you charge me $108 & $58.00 that month!
Reply from Guardian Protection
Mar 02, 2021
Hi Deborah, Thank you for taking the time to connect with us. We greatly appreciate your feedback. If you have questions about aby type of charges, please feel free to give us a call at 1-800-PROTECT (800-776-8328) between 7 a.m. and 11 p.m. any day of the week and our team will be glad to look into them, make sure they are correct, and provide answers to any question that you may have. I want to thank you very much for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Veronica Bou Onk
Always excellent and helpful. Never had a bad experience with them.
Reply from Guardian Protection
Mar 03, 2021
Hi Veronica, Thank you for taking the time to connect with us. I am pleased to hear that you have always found our teams to be helpful. They love what they do and are all Guardian employees, dedicated 100% to Guardian customers and their life safety. Welcome to the family! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Steven Payton
My experience has been terrible...The equipment installed dorsn’t function or fails more than 50% of the time since it was installed. Wait time for technicians is far to long (days), for a company that provides security. Security is continuous not when available
Reply from Guardian Protection
Mar 02, 2021
Hi Steven, I am sorry for the difficulty. I have located your account and have escalated this to our supervisor. You will be receiving a call from us within 24 to 48 hours. I appreciate your patience. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Anonymous
too expensive to add on items. I do not provide my name to any survey.
Reply from Guardian Protection
Mar 02, 2021
Hi Anonymous, Thank you for taking the time to review us. I am sorry that you currently find it not within your budget to add-on items to your system. We strive to keep our components as affordable as possible while maintaining a high level of quality and still providing professional installation. Please know that we will continue to work hard to deliver you the excellent, 24-hour monitored security you count on from Guardian. Thank you for choosing Guardian. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Ericka Somarriba
Had a great experience with customer service, scheduling and with tech.
Reply from Guardian Protection
Mar 02, 2021
Hi Ericka, Happy to hear that you have had a great experience with our customer care, scheduling, and service teams. Our people undergo many hours of training to ensure a great experience for you, our valued customer. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
L Brown
Communication is great. Follow through after connection was/is a battle.
Reply from Guardian Protection
Mar 02, 2021
Hi L, Thank you for taking the time to review us; we appreciate it. If you are still experiencing difficulties regarding follow-through after connection, please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we [email protected] and I will be happy to research your account and escalate this to our supervisor for you. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Lisa
Had problems with system within 2 weeks of service.
Reply from Guardian Protection
Mar 02, 2021
Hi Lisa, I am sorry that you experienced difficulties soon after your installation. If they have not yet been resolved, can you please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Jamila
Doorbell camera snaps images of people in the street or in the driveway never when they are on the porch. Images are not clear and the big orange frame around the person distorts the image even more. Useless.
Reply from Guardian Protection
Mar 02, 2021
Hi Jamila, I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you, Mary Lynn M. Customer Satisfaction Advocate
Justin
Great install experience. Betsy was amazing. 10/10
Reply from Guardian Protection
Mar 03, 2021
Hi Justin, Thanks for the kudos for our professional technician. She's a favorite of many of our customers and I'm glad you were able to experience her installation work. Thank you for taking the time to share your thoughts. I will be sure and share with her supervisor. Thanks too, for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Helen
I don't like all the emails; I know when I turn the system on and off.
Reply from Guardian Protection
Feb 22, 2021
Hi Helen, I apologize for the frustration. I can get you assistance with this to reduce the number of emails, no problem! Please email your account info (,name. premises address and phone number) to [email protected], and I will have a member of our care team give you a call. Or, if you prefer, you can call us at 1-800-PROTECT (800-776-8328) for immediate assistance. I appreciate your taking the time to give us your comments so that we can improve your experience. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Sergio
System it’s pretty bad the cameras took like 45 minutes to notify if someone was on the cameras door lock never works
Reply from Guardian Protection
Feb 22, 2021
Hi Sergio, I apologize for the difficulties. Please allow me to get you some assistance with these issues. Our technical care team is here to serve you and to help ensure that your system is performing as it should. Please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Jacqueline Reyna
Excellent customer service from start to finish!
Reply from Guardian Protection
Feb 22, 2021
Hi Jacqueline, I am happy to know that you've found five star satisfaction with our team. They love what they do and it shows. Welcome to the Guardian family and thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Ann
Came and adjusted cameras and failed to calibrate cameras after allowing a stalker onto my property without being filmed. They offered no way of making amends.
Reply from Guardian Protection
Feb 22, 2021
Hi Ann, I apologize for the difficulty, If you would like me to research this further and have our supervisor contact you, I am happy to help. Please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Sherry
Monitoring is very functional, reliable and easy to use daily
Reply from Guardian Protection
Feb 22, 2021
Hi Sherry, Thank you for taking the time to connect with us. I am happy to know that you find our system to be user-friendly and reliable. Our 24-hour UL Certified Five Diamond monitoring center is the watchful eye you can count on always. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Tapan Patel
It’s good. They are on it when you need help
Reply from Guardian Protection
Feb 22, 2021
Hi Tapan, So happy to know that you have found us to be super responsive to your needs. We are here to serve you! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Lyna
The home warranty works good but there is a lot of stuff that customer service does not know.
Reply from Guardian Protection
Feb 16, 2021
Hi Lyna, Thank you for taking the time to connect with us and thank you for choosing Guardian. I'd like to make sure all of your questions about your Guardian smart home security system are answered. It may help you to enjoy the benefits of your system more fully. Can you please email our account info (full name, premises address, phone number) to [email protected] so that I can have one of our experienced supervisors give you a call. Take care and thank you for your patience. Mary Lynn M. Customer Satisfaction Advocate
Becky Shook
BEWARE OF THIS COMPANY!!! We built a house in 2017 and signed a 60 month contract with guardian. Fast forward to 2020 when COVID hits and my husband loses his job, FORCING us to move out of state. The new owners don’t want to have an alarm system, fine...... however Guardian is making us pay $50 a month for 2 years to complete the contract or $700 for early termination even though we had to move for unforeseen circumstances to a state that Guardian does not service. They claim to be “ethical” and say they “care about their customers” however, their actions are far from it. They are capitalizing on their customers hardships and misfortunes. SHAME ON YOU, GUARDIAN. Nothing but a greedy company. Find a different security system company!! At least make sure you can carry the service with you anywhere you move.
Reply from Guardian Protection
Feb 16, 2021
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. I understand that our customer care team will be reaching out to you in the next 24 to 48 hours. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Jen Orwig
Quality service by technicians that are knowledgeable
Reply from Guardian Protection
Feb 10, 2021
Hi Joyce, Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and knowledgeable. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection. Amy, Customer Satisfaction Advocate
Verified Customer
Melody Wolf
they do a 3 job and have awesome customer service.
Reply from Guardian Protection
Feb 10, 2021
Hi Melody, I am happy to hear that you are pleased with our customer service, they are happy to answer and assist with any questions you may have. We appreciate your positive feedback. Thank you for being a Guardian Protection customer. Amy, Customer Satisfaction Advocate
Verified Customer
Michelle Sullivan
Technician who installed was very knowledgeable and awesone!
Reply from Guardian Protection
Feb 10, 2021
Hi Michelle, Thank you for taking the time to review us. I am glad to hear that you are satisfied with our professional technician. Thank you for being a Guardian Protection customer. Amy, Customer Satisfaction Advocate
Verified Customer
Danielle Taylor
The company is really in tune to support android devices. The delays are horrible
Reply from Guardian Protection
Feb 09, 2021
Hi Danielle, Thank you for taking the time to connect with us. Our products and our care team specialists have expertise in iOS as well as Android. I'm sure we can offer you some help with this. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Matt
Door sensors are off creating phantom notifications that doors are left open
Reply from Guardian Protection
Feb 09, 2021
Hi Matt, Thank you for taking the time to connect with us. I would be happy to get you some assistance with this. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
David Bird
Thorough patient and knowledgeable polite
Reply from Guardian Protection
Feb 10, 2021
Hi David, Thank you for taking the time to leave a review. I am happy to hear that your experience with Guardian Protection has been a positive one. We appreciate you. Amy, Customer Satisfaction Advocate
Verified Customer
Larry
Things have gone smoothly from installation to today. Installer we out of his way to help us.
Reply from Guardian Protection
Feb 10, 2021
Hi Larry, I am happy to hear that your experience with Guardian Protection has been a positive one. We value your feedback. Thank you for being a customer. Amy, Customer Satisfaction Advocate
Verified Customer
Lisa Cruz
So far no complaints, ease of use and 3 installation.
Reply from Guardian Protection
Feb 10, 2021
Hi Lisa, I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us. Amy, Customer Satisfaction Advocate