Guardian Protection
check_circleverifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation’s largest and most highly regarded security companies. The company offers smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following 20 states: Arizona, Delaware, DC, Florida, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
With a high consumer star-rating, Guardian Protection reviews highlight quality equipment and exceptional customer service. Read additional reviews below.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
- Home Automation with the Guardian Edge™ App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee ($99) with prices varying depending on the home security systems package.
Monthly monitoring prices start at $29.99* and cellular monitoring and remote access packages start at $45.99 per month. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
- 1 color, touchscreen control keypad
- 3 door/window sensors
- 1 motion sensor
- 1 smoke detector
- Yard sign and window decals
- Wireless and cellular
- 24/7 professional monitoring
- Smart home control
- Life safety (medical pendant)
Essential Security Package
- Everything included in the Standard Security Package
- Home automation
- You can select one of the following home automation devices: door lock, thermostat, light module, garage door switch, or HD video doorbell
Premium Security Package
- Everything included in the Standard Security and Essential Security Packages
- Video surveillance
- You can select one of the following video surveillance devices: HD video doorbell, indoor camera, or outdoor camera
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or broadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
Home Automation with the Guardian Edge™ App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, Guardian Edge™, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, locks, thermostats, as well as your garage door at the touch of a button. You can do this at any time and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away for vacation or just away for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safe and protected while they are away, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with quality customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 20 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Disclaimer
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
User Reviews
Star Rating
1,781 Reviews
Review Breakdown
Sentiment Criteria
 Verified Customer
It's great, I love it and have no issues. They have the features I like. It has an emergency call and it was great for my handicap sister. The alarm system was perfect but once it was not absolutely great and I couldn't talk to the people like I wanted to, but if the alarm goes off, they contact me immediately.
Reply from Guardian Protection
Jul 16, 2019
Hi Mary, Thank you for providing helpful feedback on your customer experience. It's wonderful to hear the emergency panic has brought your family the additional peace of mind you deserve.
 Verified Customer
They are always prompt and courteous, when we have an alarm go off, they call within thirty seconds of the alarm. All the windows are monitored, and it is affordable and convenient. I highly recommend them.
Reply from Guardian Protection
Jul 16, 2019
Hi Kent, Thank you so much for sharing a 5 star recommendation! Guardian Protection is proud to provide peace of mind with a less than 30 second average response time on alarms. Thank you for your continued business.
 Verified Customer
Guardian Protection responds to questions and our requests. The system is generally good. Once in a while it goes down but they always respond and correct the issue.
Reply from Guardian Protection
Jul 16, 2019
Hi Lamont, Thank you for sharing a helpful review of your customer experience. Guardian Protection is proud to help protect what matters most to you every day.
 Verified Customer
Guardian Protection is the only home security system around with a good price at the time I bought it. It's easy to use.
Reply from Guardian Protection
Jul 16, 2019
Hi Stanley, Thank you for sharing a 5 star customer testimonial. Guardian Protection is proud to provide award winning and cost effective security solutions. Have a safe day!
 Verified Customer
Every time I've called, I've gotten a good answer and they've helped me every time I've had to call them.
Reply from Guardian Protection
Jul 16, 2019
Hi Jewell, Thank you for sharing a 5 star review of your security services. Guardian Protection is proud to provide you with additional peace of mind.
 Verified Customer
Customer support is doing a good job right now.
Reply from Guardian Protection
Jul 16, 2019
Hello, Thank you for reviewing your customer experience! We are happy to hear the customer support has been helpful when you needed us. Have a safe day with Guardian Protection.
 Verified Customer
The customer service is friendly and efficient. It works and is reliable.
Reply from Guardian Protection
Jul 16, 2019
Hi Janet, Thank you for taking the time to leave a 5 star review. Guardian Protection appreciates your feedback and business very much.
 Verified Customer
I've been with them for a few years and we've been happy with their service. They're very responsive.
 Verified Customer
I think this is a good value for the money. The system is as good as any other.
Reply from Guardian Protection
Jul 16, 2019
Hi Edward, Thank you for taking the time to review your customer experience. It's great to hear you have found the security services cost effective. Please let us know if we can ever be of further assistance.
 Verified Customer
We've had it for many years and whatever comes up we've never had any problems. Any time we needed their help they came out right away but that's only happened a couple of times.
Reply from Guardian Protection
Jul 16, 2019
Hello, Thank you for being long time customers of Guardian Protection! We value your feedback and continued business.
 Verified Customer
This past month I made a call and wanted to have everything checked out and a very nice young man came and checked everything and they said everything was working properly. One little thing came loose from my door that goes out to the patio and I put it back myself.
Reply from Guardian Protection
Jul 16, 2019
Hi Faye, Thank you for taking the time to share your customer experience! Guardian Protection is proud to offer user-friendly smart home security solutions. We look forward to providing you the additional peace of mind you deserve.
 Verified Customer
They were always really helpful when you call. They're courteous and bend over backwards to help you. They address your concerns right away. Everything works exactly right and they are very quick to call when you do have an alarm.
Reply from Guardian Protection
Jul 16, 2019
Hello, Thank you for reviewing your customer experience! Guardian Protection is proud to offer top of the line customer service and we appreciate your continued business.
 Verified Customer
They respond immediately. The system seems to work.
 Verified Customer
They are very friendly. And the system is very up to date.
Reply from Guardian Protection
Jul 16, 2019
Hi Amy Jo, Thank you for sharing a 5 star customer experience! It's great to hear customer service has been helpful and friendly when you needed us. Guardian Protection is proud to help protect what matters most.
 Verified Customer
They are good and fast responders. It seems to work good.
Reply from Guardian Protection
Jul 16, 2019
Hi Joseph, Thank you for taking the time to post a 5 star review! Guardian Protection is proud to offer a less than 30 second average response time on all alarms. Thank you for your continued business.
 Verified Customer
They always answer my questions when I call right away.
Reply from Guardian Protection
Jul 16, 2019
Hello, Thank you for choosing Guardian Protection for your security needs. I'm glad to hear the customer support has been helpful when you needed us!
 Verified Customer
The sales rep was polite, courteous and honest and not pushy. Guardian Protection has always been there and I haven't had any problems with them and when I do they're there to resolve it. The system works perfectly fine for us.
Reply from Guardian Protection
Jul 16, 2019
Hi Letitia, Thank you for sharing an informative review of your sales process. it's great to hear you are enjoying the services!
 Verified Customer
The device is small and isn't obtrusive. We had some problems initially with the customer service and they finally fixed them.
Reply from Guardian Protection
Jul 16, 2019
Hello, Thank you for sharing helpful feedback on your customer service. I'm glad to hear the issues were resolved and we look forward to providing you with additional peace of mind every day.
 Verified Customer
We've only had a minor problem once or twice and Guardian took care of it immediately.
Reply from Guardian Protection
Jul 16, 2019
Hi Jim, Thank you so much for reviewing your customer experience. It's great to hear your issue got resolved quickly and please give us a call anytime we can be of further assistance.
 Verified Customer
Great customer service. Technicians were very knowledgeable and resourceful.
Reply from Guardian Protection
Jun 27, 2019
Hi Jackson, Thank you for taking the time to leave 5 star feedback on your customer experience! Guardian Protection is proud to help protect your world every day.
 Verified Customer
Good. Fast response when alarm goes off. Don't like escalating cost every year on our landline system.
Reply from Guardian Protection
Jun 27, 2019
Hi Robert, Thank you for taking the time to leave feedback on your customer experience. We are glad to hear the less than 30 second average response time on alarms is providing you the additional peace of mind you deserve. We do attempt to stay competitive with our pricing as costs in the industry are on the rise.
 Verified Customer
I think the company is very we organized. We are not fans of the door bell camera not being able to be '''armed'' for notifications only when we are not home. It records every movement and gives us notifications for EVERYTHING when we are home. Very inefficient and takes up a lot of video and phone time.
Reply from Guardian Protection
Jun 27, 2019
Hi John Paul, Thank you for taking the time to review your customer experience as it will help us improve. If we can help with any technical questions please give us a call at 1-800-PROTECT. Thank you
 Verified Customer
The tecnhician who came to my residence to deal with my current problem was the best! He was very patient with my various questions and he fully explained things to my satisfaction
Reply from Guardian Protection
Jun 27, 2019
Hi Elizabeth, Thank you for reviewing your recent service experience! It's wonderful he took the time to make sure you were comfortable with the system and please give us a call if we can ever be of further assistance.
 Verified Customer
The system itself is functional, easy to operate and meets my security needs. Love the eady access to customer service representative s. Don't like the additional cost of noy allowing electronic processing of payment for service each month directly from my account. I prefer navigating my own payment each month by phone or mail. Yet, I pay more because of this preferred method of payment.
Reply from Guardian Protection
Jun 27, 2019
Hi Sandra, Thank you for the valuable feedback on your customer experience as it will help us improve. We are proud to help protect what matters most to you every day!
 Verified Customer
Great customer service via phone and in person.
Reply from Guardian Protection
Jun 19, 2019
Hi David, Thank you for taking the time to leave 5 star feedback regarding your customer experience! Guardian Protection is proud to protect your world.
 Verified Customer
Terrible. They don''t seem to care about their customers
Reply from Guardian Protection
Jun 19, 2019
Hi Savannah, I'm sorry to hear you feel this way about your customer experience. Please private message here or email [email protected] with your address of service so I may look into your concerns. We truly care about our customers and want to make sure they have a 5 star experience! - Nathan D
I thing guardian is doing a good job monitoring my r'sidence. However, I am abiT disappointed when my monthly rate went up from $29.99 a month to over $32.00 a month. I am disappointed because when I first sign up with guardian, the representative told me that the $29.99 would never go up. The increase in price came as a surprise to me.
Reply from Guardian Protection
Jun 12, 2019
Hi Jean, Thank you for providing valuable feedback on your customer experience. It is true that your rate will not increase for the term of your agreement; however outside of the initial term there may be a slight price increase and we try to keep that as minimal as possible as the price of providing award-winning 100% U.S. based security monitoring rises. We would be happy to lock you into a rate if you are interested just give us a call at 1-800-PROTECT. Thank you for your continued business!
 Verified Customer
I like their customer service. They listened to my needs and recommended options to fill those needs
Reply from Guardian Protection
Jun 12, 2019
Hi Victor, Thank you for taking the time to leave a review for Guardian Protection. We appreciate your feedback and business very much.
 Verified Customer
The customer service is excellent the representatives on the phone we''re good and polite. The motion sensor is very difficult to open and change batteries for the consumer for me and I noticed on YouTube other people also were having difficulty trying to get the three points to open up at the same time to change the batteries so I would suggest trying to get a different type of sensor motion sensor with an easier way for the consumer to change the battery.
Reply from Guardian Protection
Jun 12, 2019
Hello, Thank you for providing helpful feedback on your customer experience! We are always looking to offer the latest in smart home security features which are also user-friendly. We appreciate your feedback and business very much.
 Verified Customer
good service in fixing items. Very good customer service.
Reply from Guardian Protection
Jun 12, 2019
Hi Julio, Thank you for being a part of the Guardian Protection family. We appreciate your business and will be here 24 hours a day to help protect your world.
 Verified Customer
Customers Service was good to work with and got a service person out within 2 hours
Reply from Guardian Protection
Jun 12, 2019
Hi Maxine, Thank you for sharing a wonderful service experience. Guardian Protection is proud to offer you peace of mind with quick response times.
 Verified Customer
The experience was good, although the charges are a little bit high
Reply from Guardian Protection
Jun 12, 2019
Hi Macharia, Thank you for sharing your customer experience. Guardian Protection is dedicated to protecting your world 24 hours a day.
 Verified Customer
Good work and efficiently , quality and guaranteed
Reply from Guardian Protection
Jun 12, 2019
Hello, Thank you for being a part of the Guardian Protection family! It's wonderful to hear you are finding the home security services top of the line. We appreciate your continued business.
 Verified Customer
Excellent. I like the price point of our service, also customer service is excellent.
Reply from Guardian Protection
Jun 12, 2019
Hi Chris, Thank you for taking the time to share a 5 star customer experience. Guardian Protection is dedicated to providing you additional peace of mind with award-winning security monitoring.
 Verified Customer
Not a bad system, I like the customer service that they provide. They call on a dime and are very thorough.
Reply from Guardian Protection
Jun 12, 2019
Hello, Thank you for being a part of the Guardian Protection family. We aim to delight each customer on every interaction and I'm glad to hear the quick response time is providing you the additional peace of mind you deserve.
 Verified Customer
Reducing cost of services. I would be great if lighting could be incorporated into the security system.
Reply from Guardian Protection
Jun 12, 2019
Hi Jarvis, Thank you for taking the time to leave helpful feedback on your customer experience as it will help us improve. Guardian Protection appreciates your business.
 Verified Customer
My experience has been positive. In my experience with Guardian, they are quietly competent and reliable.
Reply from Guardian Protection
Jun 12, 2019
Hi Jackie, Thank you for sharing a 5 star review for Guardian Protection. We are dedicated to protecting what matters most to you every day.
 Verified Customer
very pleased with service and responsiveness of monitoring staff
Reply from Guardian Protection
Jun 12, 2019
Hi Michele, Thank you for taking the time to share a 5 star customer review. Guardian Protection is proud to offer a less than 30 second average response time on all alarms and it's great to hear the system is providing you peace of mind.
 Verified Customer
The tech that came out today was great. He was very professional. Unfortunately I had a really bad experience with the phone support people. They didn't call me back. I've had the problem going on for over a month and nobody called me back. I had to call three times to get the tech to come out.
Reply from Guardian Protection
Jun 03, 2019
Hi Jonathan, Thank you for providing valuable feedback on your customer experience as it will help us improve. I'm sorry to hear the phone support did not follow up as expected, if you are still experiencing any issues please message here or email [email protected]
 Verified Customer
The customer service was nice and they have a fast response.
 Verified Customer
Whenever I've called, I've always gotten what I needed. I had malfunctions with the equipment and Guardian Protection quickly changed it and repaired it. The service has been very good. They actually walked me through it and they didn't need to come out so I like that.
Reply from Guardian Protection
Jun 05, 2019
Hi Diane, Thank you so much for taking the time to review your customer experience! Guardian Protection's goal is delight each customer on every interaction. Have a safe day!
 Verified Customer
I forgot my password for the home thing and they helped me twice. They're very nice people.
Reply from Guardian Protection
Jun 05, 2019
Hi Retha, Thank you for sharing a 5 star customer experience. Guardian Protection is proud to help protect your world every day.
 Verified Customer
They have a quick response and it's easily updated.
Reply from Guardian Protection
Jun 05, 2019
Hi Regina, Thank you for reviewing your customer experience. Guardian Protection is happy to hear the quick response time on all alarms is bringing you the peace of mind you deserve! Thank you for your business.
 Verified Customer
I can get ahold of anybody really quick. It's a new system that has all the electronics and the doorbell and all at a decent price.
Reply from Guardian Protection
Jun 05, 2019
Hi Dan, Thank you for choosing Guardian Protection for your home security needs. We strive to bring the latest in smart home security devices at a competitive price.
 Verified Customer
I've had contact with Guardian Protection when there's been issues so I have no complaints. It does what it's supposed to do.
Reply from Guardian Protection
Jun 05, 2019
Hello, Thank you for taking the time to share a 5 star experience with Guardian Protection! We are proud to be your home security provider and we thank you for your business.
 Verified Customer
Anytime I call customer service, they answer right away and one thing I like about it is that I get a human being and not a machine. The system has never failed me of course. The test always works. It's convenient and easy.
Reply from Guardian Protection
Jun 05, 2019
Hi John, Thank you for taking the time to share a 5 star review. It's wonderful to hear you have found the customer service helpful when you needed us and Guardian Protection is proud to protect your world.
 Verified Customer
They've always responded to any questions I have. Anytime I needed their services, they've been great. Everything works well.
Reply from Guardian Protection
Jun 05, 2019
Hi Carol, Thank you for reviewing your customer experience with Guardian Protection. We are proud to provide you the additional peace of mind you deserve with award-winning security monitoring. Thank you for your business!
 Verified Customer
I had a little issue at the start. There was a signal between receiving on my end or their end and it was later resolved. I call them and they've been able to fix the problem.
 Verified Customer
They installed the alarm and it's working fine.
 Verified Customer
They helped me with everything they owned. Everything went really well for me. Guardian Protection is just really pleasant to work with.
Reply from Guardian Protection
Jun 05, 2019
Hi Karrie, Thank you for sharing a 5 star customer experience! Guardian Protection is proud to help protect your world. Thank you for your continued business.