8.7
Overall Score3 days ago
For more than 65 years, Guardian Protection has been a security systems company offering professionally installed burglar alarm and security systems to homes and businesses across the United States. The company currently offers monitoring services to more than 250,000 customers in all 50 states. Guardian Protection products are only available in the following 21 states: Arizona, Delaware, DC, Florida, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
The Good
- Special Pricing for Best Company Visitors
- Little Upfront Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Versatile Monitoring Options
Special Pricing for Best Company Visitors
As of September of 2017, Guardian Protection is offering a $29.99/per month plan for Best Company customers*. Visit the Guardian Protection website through the links in the Intro or The Bottom Line in order to access this special offer.
Little Upfront Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free equipment. All it takes is a one-time installation fee with prices varying depending on the package and offer to get started with Guardian Protection. A control panel, motion detectors, door sensors, window sensors, and professional monitoring center services are standard, but video surveillance is only available on more advanced packages.
Home Theft Protection Guarantee
The company also provides a couple of nice policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
In addition, if a customer decides to move the security system during their contract term, Guardian Protection includes a free base security system for the new home plus a 25 percent discount on additional devices (when customers sign a new 60-month agreement*).
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a doorbell camera—the latest must-have gadget in home automation. This alarm company also sells a remotely controlled garage door opener, which most security providers don't provide. Other devices include smoke detectors, in-home medical pendants, image sensors, and a host of others.
Versatile Monitoring Options
Guardian Protection's monitoring services can be connected by landline, cellular, or boadband connections. This means when your burglar alarm is triggered, Guardian Protection's 24-hour monitoring centers are contacted by one of the three connections—whichever is the most optimal for your system. Many home security companies restrict you to one or two of these choices, so it's good to see companies like Guardian Protection diversifying their service options.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Though Guardian Protection isn't specific about the states in which its services are not available, the company admits that its services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in 21 states.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). Though Guardian Protection has a gamut of equipment options, the company doesn't offer flood/water sensors, which is unusual for a company of its size.
Limited Sensors
In addition, Guardian Protection only provides three door/window sensors with its packages (even including the most expensive package). Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors at the very least. Most home security companies will provide additional sensors along with pricier plans.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors. Consider the Guardian Protection services reviews below before making your final decision.
*Terms and Conditions Apply
Offer valid for new customers only. Subject to credit approval, a Sales and Installation Agreement and a minimum 36-month Monitoring Agreement at $29.99 per month starting on the date of installation of the security system, which includes an early termination fee. Purchase of a $99 security system required with 1 basic control panel, 1 motion detector and 3 door/window sensors. All additional equipment will be paid for in full by the customer. Requires landline telephone connection. Offer is subject to change without notice. Limit one offer per new customer contract. This offer cannot be combined with any other offer.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
Disclaimer
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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
User Reviews
 Verified Customer
Perfect, each and everytime we contact Guardian, they have resolved it quickly.
Reply from Guardian Protection
NathanNov 14, 2018
Hello Timothy, Thank you for sharing 5 star feedback, we are proud to be your home security company!
 Verified Customer
Very helpful with placement of equipment.
Reply from Guardian Protection
NathanNov 14, 2018
Hello, thank you for sharing a customer testimonial! We are proud to help to protect what matters most to you.
 Verified Customer
I didnt like that i wasnt told there would be a sales tax on material and on the monthly charge it is more than 29.99 a month which i also wasnt made aware of
Reply from Guardian Protection
NathanNov 14, 2018
Hello, thank you for sharing feedback on your billing! Unfortunately we do not have control over the local sales tax as it is instituted by the local municipality. We look forward to providing you with peace of mind every day!
 Verified Customer
Fantastic. They are always nice on the phone and explain things very well so I understand. If our alarm goes off they call immediately.
Reply from Guardian Protection
NathanNov 14, 2018
Hello Regina, Thank you for choosing Guardian Protection for your security needs in Aliquippa, PA! We appreciate your business and feedback.
 Verified Customer
How easy to use the system and how we can see everything on our iPhone
Reply from Guardian Protection
NathanNov 14, 2018
Hi Joyce, Thank you for sharing 5 star feedback! I'm glad you are finding the system user friendly. And we are proud to help protect what matters most to you in Akron, Ohio.
 Verified Customer
Call right away when they get a alert nothing to improve
Reply from Guardian Protection
NathanNov 14, 2018
Hi Erika, Thank you for sharing a great customer testimonial. I'm glad to hear the monitored security is bringing you the peace of mind you deserve.
 Verified Customer
We couldn't be more pleased with our salesman, the installer and our unit.
Reply from Guardian Protection
NathanNov 14, 2018
Hello Mel, Welcome to the Guardian Protection family! We are proud to be your home security provider of choice.
 Verified Customer
Prompt response when called for any problems
Reply from Guardian Protection
NathanNov 14, 2018
Hi Pam, Thank you for sharing feedback on your customer experience. If we can ever be of further assistance please give us a call.
 Verified Customer
They actually contact you and when something is detected wrong with your system
Reply from Guardian Protection
NathanNov 14, 2018
Hi Mike, Thank you for sharing a great customer testimonial. We are proud to offer a less than 30 second response time average on all alarms!
I called the customer service line and was taken care of promptly and with courtesy. My home serve call was handled by Walter. He was prompt, knowlegeable, thorough, and a great representative for Guardian!
Reply from Guardian Protection
NathanNov 02, 2018
Hi Maura, Thank you for sharing an informative review of your customer experience with Guardian Protection! We appreciate your business and look forward to providing you with peace of mind every day.
Great experience with the installation of a security camera. Installer was nice, professional, and thorough. Took time to fully explain how to use the camera and set it up to meet my needs.
Reply from Guardian Protection
NathanOct 29, 2018
Hello Tay, Thank you for sharing a 5 star installation experience! We are proud to be your home security provider and I'm glad to hear everything was explained thoroughly to you.
They do NOT know how to program cameras. Cannot provide service - a huge ripoff. Trying to cancel!!!!
Reply from Guardian Protection
NathanOct 31, 2018
Hello Melissa, I'm very sorry to hear you are having trouble. We have notified the Authorized Dealer Spectracom which sold and installed your security system. Hopefully we are able to get your issues resolved soon.
 Verified Customer
Like ring your service is out of date I have a call you send a fake cop to call 20 minutes later. Out of date.
Reply from Guardian Protection
NathanOct 31, 2018
Hello, I'm sorry to hear you are disappointed with the services. Guardian Protection typically responds to all alarms within 30 seconds. Unfortunately we do not have control over who the local dispatch for emergency services sends to your home as guard services may be mandated in your municipality. Please let us know if you have any further questions.
 Verified Customer
Experience is fine, service is pricey as are all monitoring service#
Reply from Guardian Protection
NathanOct 31, 2018
Hello Murs, Thank you for being a valued member of the Guardian Protection family! Guardian Protection does attempt to keep the cost of monitoring as competitive as possible while delivering award-winning services to our customers.
 Verified Customer
It's been fine. I like the service and it's a great value for the money.
Reply from Guardian Protection
NathanOct 31, 2018
Hi Boyce, Thank you for sharing feedback on your services with Guardian Protection! I'm glad to hear you are finding the value and peace of mind a monitored security system can bring.
 Verified Customer
The text notification are awesome! I am not recommending any improvement.
Reply from Guardian Protection
NathanOct 31, 2018
Hello, Thank you for sharing a great customer testimonial! We appreciate your feedback and business.
 Verified Customer
Experience has been good so far but I was never told I'd be charged a monthly $2 fee to receive paper statements. This should've been disclosed at the time of account set-up.
Reply from Guardian Protection
NathanOct 31, 2018
Hi Natalie, thank you for the feedback as it will help us improve the customer billing experience! We are proud to be your home security provider and hope the system brings your family peace of mind every day.
 Verified Customer
I have had a good experience. The cost is a little high, but the simple services, billing, customer service, and reputation are what convinced me just to go with it. I would appreciate a lower cost. That is about it
Reply from Guardian Protection
NathanOct 31, 2018
Hi Cyn, Thank you for sharing an informative review. We believe when it comes to home security you truly get what you pay for! Please let us know if we can ever be of further assistance.
Alan was an awesome and at the same time pleasant to deal with. He was polite, respectful, caring, clean, patient and most importantly got the job done efficiently and fast! Highly recommended.
Reply from Guardian Protection
NathanOct 31, 2018
Hello E G, Thank you for sharing your recent customer experience! It's great to hear testimonials like this and we appreciate your business.
 Verified Customer
Customer service has always been patient and courteous and kind. They are always able to answer my questions.
Reply from Guardian Protection
NathanOct 30, 2018
Hello Eloy, Thank you for taking the time to leave 5 star feedback regarding your customer experience. We are glad to hear you are delighted with the services and we are honored to be your home security provider of choice.
 Verified Customer
Some of their devices are a little antique. The mobile app has no aspect of it being user friendly. Customer service answers phone calls right away, they're easy to work with. Only had one interaction with a customer service rep who was horrible.
Reply from Guardian Protection
NathanOct 30, 2018
Hello, thank you for leaving constructive feedback on your experience with Guardian. We want to make sure our customers are 100% satisfied so if there's anything we can do to help further please message us here. Thank you.
 Verified Customer
Customer service is always on time. Felt like I was charged for something I shouldn't have though. For the price, the service offered holds its value.
Reply from Guardian Protection
NathanOct 30, 2018
Hello, Thank you for taking the time to leave a review for Guardian Protection Services. I'm glad to hear you are finding the value in the services and we are always happy to help if you have questions!
 Verified Customer
They always respond instantly to my calls or to alarms. Its easy to use and works perfectly. They have well trained people who know how to respond to alarms.
Reply from Guardian Protection
NathanOct 29, 2018
Hi Ron, Thank you for sharing a customer testimonial regarding our response times on alarms. We are proud to be your security provider!
 Verified Customer
In our first few days when we were getting used to it, my teenagers would set the alarm off a lot and the agents would always be so polite when they called us. The system is really easy to use.
 Verified Customer
They seem to be really knowledgeable people. It's easy to use technology
Reply from Guardian Protection
NathanOct 29, 2018
Hi Jesse, I'm so glad to hear you are finding the equipment user-friendly and convenient. We are here around the clock to help when you need us the most!
 Verified Customer
I really liked my sales rep the person who sold us the system was very very attentive to our needs and made sure we just felt comfortable and that we got the best deal for the money that was spent. I think they could update their technology side of things like the key fob and the digital lock for my front door is a little bit outdated. I like my wireless audio in my home.
Reply from Guardian Protection
NathanOct 29, 2018
Hi Marcellino, Thank you for the great feedback on your services! We are always on the lookout for the best technology to help with securing our customer's lives and we appreciate your loyalty.
 Verified Customer
We've never had any issue with them. They're always very quick to respond when we have any issues. Never had a problem with monitoring anything like that
 Verified Customer
Their equipment is easy to deal with. The technician was very good when he came out and fixed my equipment. When you call in the people who are they, they understand you and they treat you as if you were their own family members that wants them to be kept safe.
Reply from Guardian Protection
NathanOct 29, 2018
Hi Sabrina, Thank you so much for the 5 star feedback and for being a valued member of the Guardian Protection family!
 Verified Customer
They are extremely knowledgeable about the about putting in a security system not just what the functions are, but how you set it up, how to do the wiring every aspect of it that there is. If something's not right they'll change it. They have the latest and greatest equipment.
Reply from Guardian Protection
NathanOct 29, 2018
Hi Amber, Thank you for the great feedback on your customer experience. It's wonderful to hear the technicians took the time to help educate you on system use; we appreciate your business!
 Verified Customer
I really appreciated the guy who came he was very helpful in showing me how to operate the system and answered all my questions that I had. I just enjoye the fact that I have that security. I know that I can go to bed at night and turn the security on and I don't have to worry anymore.
Reply from Guardian Protection
NathanOct 29, 2018
Hello Joan & Fred, Thank you so much for taking the time to leave a great review of your services with Guardian Protection. We are so pleased to hear that the professionally monitored security system is bringing you peace of mind.
 Verified Customer
I've had my system for four years and I haven't had any problems with it. It's a good system and I have no complaint about it.
Reply from Guardian Protection
NathanOct 29, 2018
Hello Raymundo, Thank you for being a Guardian Protection Services customer! We appreciate your 5 star feedback and hope you have a nice day.
 Verified Customer
Their customer service is good but I've been waiting to hear back from them for a while. They were friendly, very nice, they worked with me and negotiated the price and the contract so I liked that part of them.
Reply from Guardian Protection
NathanOct 29, 2018
Hello David, Thank you for taking time to leave feedback on your experience! If there is something I can help research or get you a call back on please respond to this message; we are always glad to help!
 Verified Customer
I was pleased with their rep the first time I called them and when they came out explained their packages and services. They're very responsive and personal.
Reply from Guardian Protection
NathanOct 29, 2018
Hello, Thank you for sharing a 5 star sales experience! Our goal is to delight each customer on every interaction.
 Verified Customer
I only had to call them once for an issue and they were very responsive when we called them. We had an alarm go off in a fire and we called them and they walked us through what we needed to do.
Reply from Guardian Protection
NathanOct 29, 2018
Hello Larry & Jo Ann, Thank you for sharing helpful feedback on your customer experience. Guardian Protection is proud to be your home and fire security provider!
 Verified Customer
Their technical assistance is not very knowledgeable.
 Verified Customer
They're a good company, the equipment is good and never breaks down. The people in the office are very good, understanding, and very polite.
Reply from Guardian Protection
NathanOct 29, 2018
Hello Ronald J Sr Thank you for taking the time to leave a review for Guardian Protection! We appreciate your feedback and loyalty every day.
 Verified Customer
The presentation by your representative was great. He had a video, and explained to me the differences. There was no pressure to buy, he just explained the product and let it speak for itself. I like convenience, it's very convenient and easy to operate. I love it, the price is right and the service is great.
Reply from Guardian Protection
NathanOct 29, 2018
Hi Brian, Thank you for sharing a 5 star sales experience! It's so great to hear when a system can sell itself and there is no pressure from the company. Our customer's safety and peace of mind is always top priority.
 Verified Customer
We haven't had any problems with it. They always call after the alarm goes off.
 Verified Customer
It's really easy to change the batteries, and it's not a complicated system. Anytime there has been any problems or anything like that they've always been very good about contacting me or they've always been available if I had any questions.
 Verified Customer
I've got peace of mind if I go on vacation or I'm gone for extended periods, there's always that secure secure feeling. I set the alarm off on accident and every time they call me very politely and professionally .
Reply from Guardian Protection
NathanOct 29, 2018
Hi Ed, Thank you for sharing a great customer testimonial! It's wonderful to hear the 24/7 monitored security system is bringing you the peace of mind you deserve.