- Guardian Protection
Guardian Protection
check_circle VerifiedProtecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies. The home security company offers smart technology, 24/7 professional monitoring, and peace of mind to more than a quarter million customers. Its products are installed by experts and monitored by real people.
Guardian Protection products are currently only available in the following states: Delaware, DC, Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia. With a high consumer star-rating, Guardian Protection reviews highlight quality alarm system and security equipment, and exceptional customer service.
The Good
- Guardian Protection Cost
- Home Theft Protection Guarantee
- Moving Options
- High-End Equipment Like Doorbell Camera and Garage Door Control
- Home Automation with the Guardian App
- Guardian Protection Reviews
Guardian Protection Cost
Like most professionally installed solutions, a Guardian Protection security system requires little upfront costs and offers free, fast, and safe professional installation. All it takes is a one-time equipment fee ($249) with prices varying depending on the home security systems package.
The monthly fee for monitoring at $45.99. An IQ2 PowerG Panel, PowerG motion detector, PowerG window/door sensor, and professional monitoring services are standard. The IQ2 control panel has hands-free Bluetooth disarming, a built-in glass break detector, a built-in 5MP camera, plus advanced encryption technology. The wireless window and door sensor options have a discreet design and a lot of power. They communicate with your Guardian security panel and help protect your home's critical entry and exit points. They come with PowerG wireless intrusion technology, providing more secure encryption, longer range and reliability, and better battery life. Video surveillance from security cameras is only available on more advanced packages.
Package details for Guardian security systems are as follows:
Standard Security Package
- Standard devices
o IQ2 PowerG Panel
o 3 PowerG door/window sensors
o 1 PowerG motion detector
o Yard sign and window decals - Free, fast and safe professional installation
- 24/7 professional monitoring
- Free mobile app
Home Theft Protection Guarantee
The company also provides a couple of policies in the event of a home burglary or customer relocation. Guardian Protection's Home Theft Protection Guarantee gives customers $500 toward their insurance deductible in the event of a home burglary*.
Moving Options
If you move from your home after one year of becoming a customer, you can get a new system installation for your new home including 1 standard security control pad, a door/window motion sensor (3 sensors total) and 1 motion detector for as low as $99. Call 1-800-246-2148 to speak to a Guardian Protection relocation specialist. Subject to the terms and conditions.*
High-End Equipment Like Doorbell Camera and Garage Door Control
Beyond offering most of the basic security and home automation equipment in the industry, Guardian Protection also offers advanced smart security devices such as a video doorbell and camera. This alarm company also has smart garage door control, which most security providers don't provide. Other devices include smoke and CO detectors, in-home medical pendants, image sensors, and a host of others.
Home Automation with the Guardian App
Guardian Protection offers home automation capabilities in addition to home security. With Guardian Protection's free app, you have complete control of your home security and automation whether you are at home or miles away.
Through the use of your smartphone, tablet, or computer, you can control and manage your home's lights, door lock, smart thermostat, indoor camera feeds, as well as your garage door at the touch of a button. Now you're not just tied to your control panel. The app will also alert you if your door sensors are tripped. You can do this at anytime and anywhere. The app is available for iOS and Android, so you don't have to worry about incompatibility with whatever smartphone you may have.
Guardian Protection's home automation not only adds additional security to your home, but it also helps you save money by reducing electricity and energy costs. If you're away on vacation or out for the day, you can adjust your thermostat and set light schedules in your home to save energy.
You can also arm and disarm your home security system through the app, and if there is any activity detected, you will receive an immediate text or email notification to make you aware. This gives homeowners peace of mind that their home will be safer and better protected around the clock, and they will stay apprised of any noteworthy activity caught by their home security system.
Guardian Protection Reviews
Guardian Protection has a high star-rating on BestCompany.com from consumers, which demonstrates a quality company with positive customer service and a satisfied customer base. Guardian Protection reviews highlight quick response times, great technician service, and value for your money. Read additional Guardian Protection reviews below to see what else consumers have to say about the home security provider.
The Bad
- Not Available in Every State
- Not Available for Apartments
- Limited Sensors
- Lengthy/Hidden Terms in Customer Agreement
Not Available in Every State
Guardian’s services aren't available everywhere in the United States. And although Guardian Protection monitors systems in all 50 states, the company only provides new systems in the following areas: Delaware, Washington D.C., Florida, Indiana, Maryland, New Jersey, Ohio, Pennsylvania, South Carolina, Texas, and West Virginia.
Not Available for Apartments
In addition, the company doesn't provide services to apartment renters (house renters are fine). However, this is not uncommon for home security companies.
Limited Sensors
In addition, Guardian Protection only provides three PowerG door/window sensors with most of its packages. Even small homes often require more than three door/window sensors, meaning most customers should account for additional out-of-pocket costs on sensors if they want a cheaper plan.
However, the Family First, Protect My Parents, and The Works packages all have 5 door/window sensors. If you like the extra equipment in these packages, these might be good choices for you.
Lengthy/Hidden Terms in Customer Agreement
Guardian Protection isn't upfront with terms like cancellation penalties and warranty information when it comes to monitoring services. As such, prospective customers are strongly encouraged to read the contract thoroughly before signing. Remember, you're committing to this company's professional monitoring for three to five years.
The Bottom Line
Guardian Protection offers a solid home security service, including a home protection guarantee* and a variety of packages for every budget. Depending on the package, service will include more advanced security features beyond the typical door and window sensors.
Guardian Protection offers more than just home security, with robust home automation features and a free mobile app to manage your home easily and efficiently from wherever you are, providing homeowners with more control and peace of mind. Consider the Guardian Protection reviews below before making your final decision.
*Terms and Conditions Apply
Call 855-977-3984 to redeem this offer. The $99 cost is for Guardian customers who originally signed a 5-year agreement, have fulfilled 12 months of the initial term and sign a new 5-year agreement at their new location. If any of those three conditions have not been met, the price increases to $299. The prevailing rate will be charged for the monthly monitoring cost. The new location must be located within Guardian’s service footprint.
Call our recommended rep over at Guardian Protection below.
1-(855) 977-3984
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Guardian Protection Frequently Asked Questions
What is Guardian Protection’s cancellation policy?
Once the initial agreement has been fulfilled, a 30-day cancellation notice can be provided for termination.
How does Guardian Protection’s cost compare to other home security companies?
Guardian Protection’s pricing is similar to other top-rated home security providers with a monthly monitoring fee ranging between $29.99 and $45.99. The monthly monitoring cost will fluctuate depending on if you want a basic security package with standard devices or a more advanced package with home automation capabilities and video surveillance.
Does Guardian Protection have positive reviews?
The majority of Guardian Protection reviews are five stars, many of them noting that the company has great customer service, competitive pricing, quality equipment, and a responsive monitoring center.
Does Guardian Protection offer professional installation?
Yes, Guardian Protection security experts professionally install your system for you. This is included with your Guardian system at no cost to you.
What is Guardian Protection’s response time?
Guardian Protection’s monitoring center initiates a response to alarm system signals within 30 seconds. Once your alarm is triggered, the monitoring specialist will respond and, if additional help is needed, contact emergency responders and send them to your home.
Does Guardian Protection offer home automation?
Yes, Guardian Protection offers a variety of home automation capabilities. Guardian Protection has its own mobile app that allows you to control your security system and automation remotely. With the app, you can control your garage door, smart door locks, lights, and thermostats. This includes remotely opening and closing your garage door, unlocking and locking doors, turning on and off lights, creating lighting schedules, adjusting your thermostat, and more.
You can also manage your home security through the app by arming and disarming the system, checking your system history, and receiving text or email notifications when activity is detected. The app is available on iOS and Android devices.
Is Guardian Protection available nationwide?
No, Guardian Protection is currently available in the following states: Delaware, Florida, Indiana, Maryland, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, West Virginia, and Washington, D.C.
Message from
Guardian Protection
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
3,660 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
Verified Customer
Lori Ann
We did some homework on it and the ratings from people that use Guardian seem to just love it. We thought we would give it a try and I've really been very pleased. The customer service is outstanding and the support so far is really good. The other equipment I've used in the past has been very antiquated and this one is more up-to-date and that's why I like it. It fits me for my lifestyle.
Reply from Guardian Protection
Feb 20, 2020
Hi Lori Ann, Thank you for joining the Guardian Protection family! It's awesome to hear you did your homework before deciding on a security system and we have met your expectations. Guardian will work hard every day to bring you additional peace of mind.
bookmark Featured Review
TerryBritt
Decided on Guardian after getting a great recommendation from a neighbor...Terry S was the representative who came to give us an estimate and help us decide what we needed...he was very knowledgeable and professional...Jeff W was the installation technician who set everything up for us... he instructed us in the use of the system..Jeff has been doing this for 20 years and his expertise was obvious...would definitely recommend Guardian for home security...
Reply from Guardian Protection
May 15, 2020
Hi Terry, Thank you for choosing Guardian Protection and it's great to hear you were recommended to us by a trusted neighbor. We will work hard every day to bring you top of the line security services!
Verified Customer
Melvin
Always easy to deal with and very helpful.
Reply from Guardian Protection
Sep 25, 2020
Thanks Melvin! We know how busy our customers are, so we try to be as easy to work with as possible. Thanks for being a customer. Kevin Customer Satisfaction Advocate
Verified Customer
Shem
Their staff was very helpful and professional
Reply from Guardian Protection
Sep 25, 2020
Shem - Glad to hear the Guardian Protection staff has met your expectations so far. Thanks for being a customer. Kevin Customer Satisfaction Advocate
Verified Customer
Megan Rohner
Technician reset. He was very knowledgeable.
Reply from Guardian Protection
Sep 25, 2020
Megan - Thank you for being a Guardian customer. Kevin Customer Satisfaction Advocate
Verified Customer
Michaela Bartlett
They are always prompt to alert the necessary parties, and the staff are amazingly friendly and helpful.
Reply from Guardian Protection
Sep 25, 2020
Michaela - Thank you for such high praise for our Guardian Protection team. We work hard to provide a great product and service, and to be friendly and helpful at the same time. Thanks for being a Guardian customer. Kevin Customer Satisfaction Advocate
Verified Customer
AG
Service people arrive on time & complete their work quickly.
Reply from Guardian Protection
Sep 25, 2020
Thanks AG! We work hard to be prompt and efficient. Thanks for being a Guardian Protection customer. Kevin Customer Satisfaction Advocate
Verified Customer
Lisa Brown
The lack of up grading customers equipment, I have the same equipment for over 13 years.
Reply from Guardian Protection
Sep 22, 2020
Hi Lisa, I want to thank you for being a Guardian Protection customer for 13 years. We are honored to be your security provider. We would love to talk with you about upgrading your system. Can you please email the full name, premises address and phone number on your account to [email protected] so that I can have someone reach out to you. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Nancy
Very helpful staff and esay to work with
Reply from Guardian Protection
Sep 25, 2020
Nancy - Thanks for the positive feedback and glad Guardian has been helpful for you. Thanks for being a customer. Kevin Customer Satisfaction Advocate
Verified Customer
Cori McConkey
They notify me every time there is activity
Reply from Guardian Protection
Sep 25, 2020
Thanks for being a customer of Guardian Protection. We appreciate your business. Kevin Customer Satisfaction Advocate
Verified Customer
Robert
Professional. Prompt. Courteous service . I love the video clarity.
Reply from Guardian Protection
Sep 25, 2020
Great to hear Robert! Thank you for being a Guardian customer. Kevin Customer Satisfaction Advocate
Verified Customer
Brenda Taucher
They still need to install more equipment (cameras).
Reply from Guardian Protection
Sep 22, 2020
Hi Brenda, I would be happy to let our customer care team know about this for you. Can you please email the full name, premises address and phone number on your account to [email protected] so that I can have someone reach out to you. You can also reach us at 1-800-PROTECT (800-776-8328), Sunday through Saturday from 7 a.m. to 11 p.m. EST. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Victor Downing Sr.
So far its been great, great customer service
Reply from Guardian Protection
Sep 25, 2020
Victor - Glad you are enjoying your Guardian service so far! Kevin Customer Satisfaction Advocate
Verified Customer
William Dunay
They were contracted to install low voltage systems in my new house. They forgot to install the central vaccuum, one of the door alarm switches, and to connect the telephone lines to the interior telephone wiring.
Reply from Guardian Protection
Sep 22, 2020
Hi William, I have escalated this to our customer care team and you will be receiving a call from them to confirm that everything has been completed to your satisfaction and to determine if there is anything that you need. You can also reach us at 1-800-PROTECT (800-776-8328). Thank you for taking the time to review us. We appreciate it. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
susan ehrlich
Excellent service. Knowledgeable and efficient.
Reply from Guardian Protection
Sep 25, 2020
Susan - Thank you for the positive feedback and for being a Guardian customer. Kevin Customer Satisfaction Advocate
Verified Customer
ENZO
Excellent installation ! Knowledgeable employees
Reply from Guardian Protection
Sep 25, 2020
Excellence is what we strive for! Thank you Enzo for the positive feedback about Guardian, and thank you for being a customer. Kevin Customer Satisfaction Advocate
Verified Customer
Sandra Davis
Because it was Seamless organized and diligent
Reply from Guardian Protection
Sep 25, 2020
Sandra - We are happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer. Kevin Customer Satisfaction Advocate
Verified Customer
Kathy
The response timing is very good. They are right on it when problems arise
Reply from Guardian Protection
Sep 25, 2020
Thanks Kathy! In an emergency, we know that speed of response makes a difference. Thanks for being a Guardian customer. Kevin Customer Satisfaction Advocate
Verified Customer
Lawrence Coen
Good customer service. Attention to detail.
Reply from Guardian Protection
Sep 25, 2020
Thanks for the feedback Lawrence! We know safety and security require a high level of attention to detail, and work hard to make sure we are on top of everything. Thank you for being a Guardian customer. Kevin Customer Satisfaction Advocate
Verified Customer
Dora
Whenever I need them, they are always there for me.
Reply from Guardian Protection
Sep 22, 2020
Hi Dora, Thank you for taking the time to review us. As your smart home security provider, our number one job is being there when you need us most. from your review it sounds as though we are doing our job and that makes us feel great! We will continue to be here for you and I want to thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Gerald
System is good and pretty reliable. It is easy to set up and use.
Reply from Guardian Protection
Sep 22, 2020
Hi Gerald, Thank you for taking the time to review us. I am happy to hear that you are finding your Guardian Protection smart home security system reliable and easy to use. I hope you are also enjoying the convenience of controlling things at home from your smartphone. We will continue to strive to deliver all that you expect from a great security provider. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Anonymous
Every time we have a problem, they have been very helpful and courteous. I am truly satisfied.
Reply from Guardian Protection
Sep 22, 2020
Hi, Thank you for taking the time to review us. I am happy to hear that we have never failed you and have always been highly responsive while being helpful and courteous. This is what we will continue to deliver so that you can continue to feel secure and enjoy peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Anonymous
I have some trouble sometimes with their connection to my phone line. When I call customer service, I get a good response back. It is good having it.
Reply from Guardian Protection
Sep 22, 2020
Thank you for taking the time to review us. When you call Guardian's customer care team, you are always speaking to a live person who truly cares. We have a team of technical experts within or customer care division and they would love to help you solve any confusion that you are encountering. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. From your review, it appears that we have been there to support you. Trust that we will continue to be. We are honored to be your security provider. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Gary
They do the security at my office and I have been satisfied with them for twenty year so when I needed something for my home, I decided to go with them because I was familiar with them. It gives me peace of mind. There have been a couple of instances where the response was slow and I had to replace my smoke detector four times but that was not guardian’s fault, it was the poor design of the smoke detectors, which are the only ones compatible with the system.
Reply from Guardian Protection
Sep 22, 2020
Hi Gary, Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that your Guardian Protection security system is providing you with peace of mind. I am sorry that you have experienced some issues with your equipment. As always, the team of technical experts within our customer care division is here to help resolve any issues that you may encounter. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. We greatly appreciate that you chose Guardian Protection and will strive to continue to deliver top-notch monitored security to you and your family. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Anonymous
I like the price and it works fine until. Nobody answers the phones on the weekend and they need to have a phone number you can call on the weekend.
Reply from Guardian Protection
Sep 22, 2020
Hi, I am glad to hear that your Guardian Protection smart home security system is working fine and that you found it to be the right price. We work hard to deliver great peace of mind and a great value, too. Our monitoring center specialists respond to your system's emergency signals 24 hours a day, seven days a week. If you would like to speak directly to one of our in-house customer care specialists to ask a question or have an issue resolved you can reach us Sunday through Saturday from 7 a.m. to 11 p.m. Eastern Standard Time. Just call 1-800-PROTECT (800-776-8328). We are here for you on weekdays and weekends. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Rosemary
Customer service is okay, they are courteous but not fully developed to installation and repairs, and because of everything else, I would not recommend Guardian Protection at all. I’ve had it for 8 months and I haven’t had a full week where everything is working. They need to take some time to evaluate the needs of the property and better upfront analysis of what is needed to make the system work. If it needs things like a google expander, they make that a part of the initial package. I should not have to go out and buy something. Everything is sort of random with their service. I have had things stolen from my house at least twice.
Reply from Guardian Protection
Sep 18, 2020
Hi Rosemary, I am sorry for your frustration. We'd like to resolve any issues with your security system. Can you please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Anonymous
Always receptive and friendly and answer my questions quickly. We still feel safe.
Reply from Guardian Protection
Sep 18, 2020
Hi, I am happy to hear that our customer care team of specialists is always receptive to your questions and friendly in their care. They love what they do and I think it shows. You are getting the most important benefit from your Guardian Protection smart hone security system -- the peace of mind that goes with feeling safe. Thank you for choosing Guardian. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Maria
It is really easy to use. It seems like an awesome. When you call, they don’t read off a script.
Reply from Guardian Protection
Sep 18, 2020
Hi Maria, Glad you are finding your Guardian Protection smart home security super easy to use. That's great! When you call Guardian's customer care team, you are always speaking to a live person who truly cares. No script needed! We are honored that you chose Guardian Protection to be your security provider and we will strive to continue to deliver beyond your expectations. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Paul
Everything has been updated and it works perfectly. I wish the price was lower but I understand that is the cost of being in business. They are prompt and come when they say they are going to come.
Reply from Guardian Protection
Sep 18, 2020
Hi Paul, Thank you for taking the time to let us know that you are satisfied with your Guardian Protection smart home security system and that it is working perfectly. That's what we strive for along with being prompt in the arrival for a service call. We will continue to strive to deliver all that you expect from a great security provider. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Anonymous
My husband and I are both retired and are home during the day. We feel secure. We appreciate that it is a newer model. We are taken care of quickly.
Reply from Guardian Protection
Sep 18, 2020
Hi, I am glad to hear that your Guardian smart home security system is serving you well and that the new technology that is built-in is helping to foster a secure feeling in your home. Life is better when it's safe! Our 24-hour Five Diamond monitoring center never sleeps so you can. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Harlan
Every time I call customer service, they are available. They also call me about different things. Like the motion detector battery was out so they contacted me. My other home monitoring was much cheaper but the sales person was pretty convincing.
Reply from Guardian Protection
Sep 18, 2020
Hi Harlan, I am happy to hear that our customer care team of specialists is always helpful and proactive in advising you of any potential issues. When you call Guardian Protection's customer care team, you are always speaking to a live person who truly cares. We will continue to strive to deliver the top quality you expect from a top notch security provider. Thank you for choosing Guardian. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Kerry
There haven’t been any real issues. I am very pleased that it is easy to use and with customer service. I’ve always had excellent experiences resolving any issue or questions pertaining to my alarm system.
Reply from Guardian Protection
Sep 18, 2020
Hi Kerry, Thank you for taking the time to let us know that you are pleased with your Guardian Protection smart home security system and that it is easy to use. This is what we strive for each and every day as we help to protect homes and families. I am happy to hear that our customer care team of specialists is always helpful l in resolving any issues. . They love what they do and I think it shows. Thank you for choosing Guardian. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Robert
Not always the best equipment, there have been a few false alarms, but they are responsive to our needs and it gives us the sense of peace of mind.
Reply from Guardian Protection
Sep 18, 2020
Hi Robert, Thank you for taking the time to review us. I am sorry that you have experienced some issues with your equipment. If you would like to contact us we have a team of technical experts within our customer care division and they would love to help you resolve any issues that you are encountering. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. I am glad to hear that your Guardian Protection smart home security system provides the peace of mind you expect and that we have always been responsive to your needs. Our 24-hour Five Diamond monitoring center never sleeps so you can. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Stanley
The system is reliable and the company is well run as far as I can tell. I have had no problems in nine years.
Reply from Guardian Protection
Sep 18, 2020
Hi Stanley, Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that you are finding your Guardian Protection security system to be reliable. This is one important factor that contributes to peace of mind, along with knowing that you are doing business with a company that has been providing 24-hour monitored security to homes, families and businesses for more than 65 years. We are here when you need us most! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Robert
They are quick to respond and they are very helpful when I make a request. It is reliable.
Reply from Guardian Protection
Sep 18, 2020
Hi Robert, I am happy to hear that you have found us to be quick in our response to your requests. Guardian Protection considers your safety to be our top priority and to do that we must be 24/7 reliable. Know that our 24-hour Five Diamond monitoring center never sleeps so you can. Thank you for choosing Guardian. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
John
Installation was very professional, they came and did their work in fifty and then they were out. They did a very nice job. When I make a service call, it is taken care of in 10 minutes. The system feels safe.
Reply from Guardian Protection
Sep 18, 2020
Hi John, It is wonderful to hear of your five-star experience with us. Our professional technicians undergo rigorous training so that they can complete our smart home security installations and service thoroughly and correctly. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Scott
Some of the controls for the stereo are a bit confusing but that is not a big deal. They are there to take care of tech support issues.
Reply from Guardian Protection
Sep 18, 2020
Hi Scott, Thank you for taking the time to review us. We have a team of technical experts within or customer care division and they would love to help you solve any confusion that you are encountering. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. From your review, it appears that we have been there to support you. Trust that we will continue to be. We are honored to be your security provider. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Virginia
Every time there is a problem, they always solve it. I like it, it is easy to use.
Reply from Guardian Protection
Sep 18, 2020
Hi Virginia, I am so happy to hear that each time any problem ha arisen our customer care team has resolved it for you. It's great that you are finding your Guardian Protection smart home security system is easy to use. I hope that you will continue to use it each and every day. Life is better when it's safe! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Corinda
It never fails, which makes me feel safe. I have been for around thirteen years, as long as I can remember and they are very responsive.
Reply from Guardian Protection
Sep 18, 2020
Hi Corinda, Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that we have never failed you and have always been highly responsive. This is what we will continue to deliver so that you can continue to feel secure and enjoy peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
A.M. Rodriguez
The protection & simplicity of the operations. Including the easy access on the alarm app.
Reply from Guardian Protection
Sep 17, 2020
Hi A.M., I am happy to hear that you like the protection and simplicity of your Guardian Protection smart home security system. We hear from many customers who also tell us they love the convenience, control, and awareness that the Guardian app allows them in using their smart home security system. Life is better when it's safe! Have a great day, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
K J
Everything with installation was flawless. Process for use of system was thoroughly explained. Rep was highly professional.
Reply from Guardian Protection
Sep 17, 2020
Hi K J, It is awesome to hear that everything went flawlessly with the installation of your new Guardian smart home security system! Our professional technicians undergo rigorous training so that they can provide a comprehensive and quality experience when it comes to your security system. I am glad that we satisfied this need so well for you. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Chris Loringer
The products and services are working exactly as described. We had one situation with a fire alarm, and the emergency response was nearly instantaneous.
Reply from Guardian Protection
Sep 17, 2020
Hi Chris, I am happy to hear that you are finding our products and services to work exactly as described. It sounds as though this was a "good" surprise for you and when it comes to security, we definitely only want good surprises. It also appears that you had another with the rapid response delivered by our 24-hour Five Diamond monitoring center in the case of your fire alarm signal. We will strive to continue to deliver quality and excellence as we provide all-important security for your home and family. Thank you for choosing Guardian Protection. We are honored to serve you. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Cheryl Barton
Customer service sucks and one even told me that my system is "old" considering I bought this house 5 months ago and signed up with Guardian at that time. NO ONE stated I had an "old" system which was outdated. Shame on your service for hiding that fact. They system sucks.
Reply from Guardian Protection
Sep 09, 2020
Hi Cheryl, I apologize that you feel your system is outdated. I will escalate your concerns to our Customer Care supervisor so that you can have the opportunity to discuss further. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Daria Olszewski
Very responsive, timely, & affordable
Reply from Guardian Protection
Sep 09, 2020
Hi Daria, Thank you for taking the time to review us. I am happy that you have found us to be responsive and timely in addressing your security needs and that you have found the Guardian Protection smart home security system to be affordable. These days, we certainly need that! Thank you for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Wendell Wolka
Easy to use, great features, knowledgeable installer
Reply from Guardian Protection
Sep 09, 2020
Hi Wendell, It is great to hear that you found our professional technician to be knowledgeable. We take pride in that they undergo rigorous training so that they can provide the best possible installation and service experiences. I am also pleased to know that you are enjoying the ease of use of your Guardian Protection smart home security system and all of its great features. Life is better when it's safe! Thank you for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
David Parker
It is simple to use and can do a lot of things
Reply from Guardian Protection
Sep 09, 2020
Hi David, I am glad that you are enjoying the ease of use and simplicity of your Guardian Protection smart home security system. Yes, it does do a lot in helping you to keep an eye on things when you are at home and when you are not. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Thank you for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Tracey Haynes
I appreciate being able to have access to my home while I'm away from home
Reply from Guardian Protection
Sep 09, 2020
Hi Tracey, Thank you for taking the time to review us. Many customers have written to tell us that they greatly appreciate our interactive services and the ability to control their home remotely using their Guardian Protection smart home security system. It makes life a lot easier and of course, helps keep everything safer, too. Thank you for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Jaime Collazo
I have called customer service to discuss a bill for four days and can not get through. I even had a person from another department transfer me and still no one answered
Reply from Guardian Protection
Sep 09, 2020
Hi Jaime, I am sorry that you have been waiting for a callback. I researched your account and can see that a care team member tried to contact you today but was unable to reach you. I will let them know that you are waiting but perhaps we can speed up the process if you can let me know some dates and time that you will be available to speak to our representative. Thanks Jaime, Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Stephanie Shaffer
A little over priced. The equipment you can purchase at stores is cheaper and does the same.
Reply from Guardian Protection
Sep 09, 2020
Hi Stephanie, Thank you for taking the time do a review of Guardian Protection. If there is anything that you need, please don't hesitate to reach out to 1-800-PROTECT (776-8328). Our 24-hour monitoring center never sleeps so that emergencies can be addressed quickly and you can enjoy peace of mind. Thank you for choosing Guardian. Mary Lynn M. Customer Satisfaction Advocate
Verified Customer
Skyler Deems
I had my sysytem installed a while back I called because the camera wasn't in the correct place it Took about three weeks to someone to come and move it. The guy they sent just had knee surgery he wasn't allowed to climb any higher than 4 feet on a ladder so he installed my camera AGAIN in the Wrong spot because that's all the higher he could climb. When he had the company call me to hear my complaint it was more like a call for a rescheduled appointment Again they said they couldn't get anyone out to me for 3 weeks I told them that's NOT right for me to have to wait another 3 weeks! Now I have holes drilled into my Brick Home!! and a camera that's NOT in the correct to spot to Secure my home and family!! I told the customer service person to remove my system if they can't get to me faster.. I NEVER Got a call from a manager or anyone for that matter.
Reply from Guardian Protection
Sep 09, 2020
Hi Skyler, I apologize for the issues you experienced with your camera installation. I have researched your account and can see that our professional service technician came to your home on September 1 to correct these issues and I assume that everything has been resolved to your satisfaction. If you are still having problems will you please email me at [email protected] so that I can escalate to our care supervisor for you. Thank you, Mary Lynn M. Customer Satisfaction Advocate