Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Tracey Haynes Seagoville, TX

I appreciate being able to have access to my home while I'm away from home

3 years ago

Reply from Guardian Protection

Hi Tracey,
Thank you for taking the time to review us. Many customers have written to tell us that they greatly appreciate our interactive services and the ability to control their home remotely using their Guardian Protection smart home security system. It makes life a lot easier and of course, helps keep everything safer, too.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Sonja District Heights, MD

It protects the home. I like that I can see everything clearly.

3 years ago

Reply from Guardian Protection

Hi Sonja,
We are here to help you stay safe! I am glad that you are able to see everything clearly with your Guardian Protection smart home security system -- that is great peace of mind! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Mildred Cortland, OH

Peace of mind is the best thing. Everybody has been very informative.

3 years ago

Reply from Guardian Protection

Hi Mildred,
I am glad to hear that you are enjoying peace of mind with your Guardian Protection smart home security system. Life is better when it's safe! Our customer care team is here for you as is our UL-certified Five Diamond 24 hour monitoring center.
Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Deetta Milwaukee, WI

The best thing about guardian protection is the camera. You should be able to see your house on the telephone.

3 years ago

Reply from Guardian Protection

Hi Deeta,
I agree that one of the most helpful components of our smart home security system is the camera. Isn't it great having peace of mind knowing that you can peek-in and see what's going on at home from your mobile phone? Love it. We are honored to have you as our customer!
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Hakim San Antonio, TX

The system came with my house. It is easy to use the security system.

3 years ago

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Verified Customer

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Dustin Greer, SC

I like the mobile app. It is all brand new and works fine so far.

3 years ago

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Verified Customer

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Nathan Cicero, IN

We never have issues with guardian protection and you guys answer when we need.

3 years ago

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Verified Customer

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Deidre Lewes, DE

The tech was good when he installed the system. I like the technology.

3 years ago

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Verified Customer

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Charlie San Antonio, TX

I like the technology. The tech was good when he installed the stuff.

3 years ago

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Verified Customer

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Shane Rowlett, TX

Easy to access and use. They’re very quick to answer my questions.

3 years ago

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Verified Customer

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Patricia Inman, SC

We like Guardian protection for the security and safety and that it was no money down.

3 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for taking the time to let us know that you are satisfied with your Guardian Protection smart home security system. We try to keep things a s affordable as possible so that as many people as possible can enjoy the great benefits and have peace of mind, too. Life is better when it's safe!
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Justin Lincroft, NJ

Great installation and the serviceman was quite knowledgeable

3 years ago

Reply from Guardian Protection

Hi Justin! Welcome to the Guardian family. So glad that you are pleased with our technician. Guardian Protection delivers a great customer experience in part to it's hardworking team of techs. You get 5 stars for this great review. Thank you! Tracy Customer Satisfaction Advocate

Sep. 1st, 2020

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Verified Customer

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dave mullen Lewes, DE

not good contract is way to long wish I had more time to look it over but we were in the middle of moving didn't think a company would stoop that low

3 years ago

Reply from Guardian Protection

Hi Dave,
I would be glad to have our customer care supervisor call you to discuss your concerns. Please email your account information (premises address and phone number) to [email protected].
Thank you,
Mary Lynn M.
Customer satisfaction Advocate

Aug. 25th, 2020

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Verified Customer

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Travis Desmond Louisville, KY

I love it. Great response. Awesome job of protection and communication.

3 years ago

Reply from Guardian Protection

Hi Travis, Thank you for your feedback and thank you for choosing Guardian Protection. We will work hard everyday to continue to bring you the best security service. Tracy Customer Satisfaction Advocate.

Aug. 27th, 2020

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Verified Customer

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LaToya Hurt Desoto, TX

The security system is good however the app has a slow response time especially for the video doorbell

3 years ago

Reply from Guardian Protection

Hi LaToya, I am sorry that you are experiencing some slow response times. I have located your account and am passing along your concern to our manager so that we can get you some technical assistance. Thanks for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2020

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Verified Customer

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John Indiana, PA

They have been very helpful with us. They answers all of our concerns.

3 years ago

Reply from Guardian Protection

Hi John! Thank you for taking the time to share your great customer feedback. We appreciate your continued business! Tracy Customer Satisfaction Advocate

Sep. 1st, 2020

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Verified Customer

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Benjamin Jackson Macedonia, OH

It's been good and I like the alerts and wireless assess ability

3 years ago

Reply from Guardian Protection

Hi Benjamin,
I'm glad you're enjoying the mobile features of your Guardian Protection smart security system.
Definitely a convenience and a home run when it comes to peace of mind. Life is better when it's safe! Thanks for being a Guardian customer!
Mary Lynn M.

Aug. 17th, 2020

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Verified Customer

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Rick Jeffery Litchfield, OH

I have had the system hooked up for three weeks. One camera is broken and I can't get anyone out to fix it. My bill still comes in the mail. I'm really dissatisfied.

3 years ago

Reply from Guardian Protection

Hi Rick, I am sorry for your frustration. In researching your account I can see that our technician provided service at your home on August 14, replaced your camera and got everything working for you. If you encounter additional problems please call us at 1-800-PROTECT (1-800-776-
8328) or email us as [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Verified Customer

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Matt Westfield, IN

Good. I still haven't received a sign for my yard stating the house is protected by Guardian.

3 years ago

Reply from Guardian Protection

Hi Matt, Thank you for choosing Guardian Protection. I'd like to send you your Guardian Protection yard sign right away. Can you please email me your account information - full name, premises address, and phone number -- to [email protected]. You can also call us anytime at 1-800-PROTECT (1-800-776-8328) to request your sign.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Verified Customer

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Robert Held Plano, TX

so far so good. only had it a week. but it works, i tested it. lol

3 years ago

Reply from Guardian Protection

Hi Robert,
Welcome to the Guardian Protection family! Glad you're finding everything to be working out well. We're here is you need us and our monitoring center never sleeps! If you have any questions, please don;t hesitate to call 1-800-PROTECT (1-800-776-8328) or email us at [email protected]
Mary Lynn M.

Aug. 17th, 2020

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Verified Customer

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Anonymous Holly Springs, NC

They help us when we have problems but the equipment only integrates with Z-Wave technology.

3 years ago

Reply from Guardian Protection

Hello, we are happy to be of service! As your security provider, Guardian Protection takes your safety seriously. Please call us anytime with questions! Call 1-800-PROTECT (1-800-776-8328).
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Verified Customer

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Anonymous Avon, OH

We have had other stuff in the pas that I thought was a little bit better. I have questions with it.

3 years ago

Reply from Guardian Protection

Hello,
If you would like some help in having your questions answered, we'd be happy to help answer them! Please email your full name, premises address and best number to reach you to [email protected] so that we can assist.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Verified Customer

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Anonymous Bulverde, TX

Being able to control the whole program from our smartphones is the best. It is very flexible.

3 years ago

Reply from Guardian Protection

Hello! I want to thank you for choosing Guardian Protection as your smart security provider.
Indeed, the technology is super responsive! It's great to hear that you enjoy being able to control the system easily from your smartphones. Life is better when it's safe!
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Verified Customer

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Virg Evans City, PA

They call you back if you have any problems. It is easy to use.

3 years ago

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Verified Customer

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Michael Milwaukee, WI

Makes you feel a little bit safer because it works pretty good.

3 years ago

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Verified Customer

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Terri Milton, DE

Like the ability to contact the fire and police if necessary. It is easy to use.

3 years ago

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Verified Customer

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Sheila Cleveland, OH

The camera that they installed is not working correctly. I would like to get a service guy to come out to get it working properly.

3 years ago

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Verified Customer

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Dixie San Antonio, TX

I got everything I was asking for that I needed from guardian protection.

3 years ago

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Verified Customer

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John Howell, NJ

They offered me a good deal and I liked the 24 hour monitoring but I am having issues with them right now.

3 years ago

Reply from Guardian Protection

Hi John,
We'd like to help! Please email your full name, premises address and best number to reach you to [email protected] so that I can research your account and assist. You can also call us anytime at 1-800-PROTECT (1-800-776-8328).
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2020

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Verified Customer

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Laura Millsboro, DE

The best thing about using their security equipment is the peace of mind.

3 years ago

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Verified Customer

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Anonymous Godley, TX

It was easy since it was all prewired with the home and it works seamlessly.

3 years ago

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Verified Customer

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Anonymous Little Elm, TX

Top notch equipment and they are very fast and efficient in customer support.

3 years ago

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Verified Customer

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Horace Charlotte, NC

Every time I call their customer service, I get the answers that I needed.

3 years ago

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Verified Customer

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Jeremy & Kandi Toms River, NJ

The person who did my install was very efficient and had great information.

3 years ago

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Verified Customer

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Anonymous Seagoville, TX

The device is easy to use and I like that I can check on multiple device.

3 years ago

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Verified Customer

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Caridad Rockville, MD

If you use the equipment, it is definitely good. It is perfection.

3 years ago

Reply from Guardian Protection

Love it when a customer tells us...."It is perfection." Thank you so much!

Kevin
Customer Satisfaction Advocate

Aug. 24th, 2020

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Verified Customer

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Clyde Jones

Quick and friendly service, reliable, on-time, and informative

3 years ago

Reply from Guardian Protection

Hi Clyde,
Thank you for the 5-star review, we think you are a 5-star customer as well!

Jul. 27th, 2020

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Verified Customer

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Robert

I like them because of the low voltage. They keep me informed.

3 years ago

Reply from Guardian Protection

Hi Robert,
Thank you for being a 5-star customer! Guardian Protection is proud to help protect your world every day with professional security solutions.

Jul. 23rd, 2020

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Verified Customer

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Gregory

Quality equipment that is easy to handle. They are alert and visual.

3 years ago

Reply from Guardian Protection

Hi Greg,
Thank you for being a 5-star customer of Guardian Protection! We are proud to help protect your world every day.

Jul. 23rd, 2020

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Verified Customer

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Diona

Guardian Protection’s equipment is user friendly that was referred to me by my aunt.

3 years ago

Reply from Guardian Protection

Hi Diona,
Thank you for being a valued part of the Guardian Protection family! It's great to hear you were referred us by a trusted family member.

Jul. 23rd, 2020

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Verified Customer

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Linda

Right now I am happy with Guardian. I like that I can access them from far away.

3 years ago

Reply from Guardian Protection

Hi Linda,
Thank you for sharing great customer feedback! Guardian Protection is honored to be your home security provider of choice.

Jul. 23rd, 2020

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Verified Customer

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Kaus

All is good with the equipment. I like the safety it provides.

3 years ago

Reply from Guardian Protection

Hi Kaus,
Thank you for being a 5-star customer of Guardian Protection! We are proud to help protect what matters most to you with professional security monitoring.

Jul. 23rd, 2020

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Verified Customer

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Ali

Chose them for the price but the fee is different now that what we were quoted. I would like it if they actually listened to the customer and do what they said.

3 years ago

Reply from Guardian Protection

Hi Ali,
I'm sorry to hear there were some issues with the pricing. If we can be of further assistance please reach out to [email protected]. Thank you for your business.

Jul. 22nd, 2020

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Verified Customer

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Terrence

The people are pretty attentive and helpful. It gives me peace of mind.

3 years ago

Reply from Guardian Protection

Hi Terrence,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and continued business very much.

Jul. 22nd, 2020

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Verified Customer

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Margaret

Support was very helpful when scheduling for it to be installed. I feel protected.

3 years ago

Reply from Guardian Protection

Hi Margaret,
Thank you for reviewing your customer experience and being a valued part of the Guardian Protection family!

Jul. 22nd, 2020

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Verified Customer

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Claudia

They resolved my problem with my installation. It is the good to be protected.

3 years ago

Reply from Guardian Protection

Hi Claudia,
Thanks for being a valued part of the Guardian Protection family! We've got your back with professional 24-hour security monitoring.

Jul. 22nd, 2020

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Verified Customer

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Tillie

Installation was fast. I think the equipment is good and I like the price.

3 years ago

Reply from Guardian Protection

Hi Tillie,
Thank you for sharing a great customer review! Guardian Protection is proud to help protect what matters most to you every day.

Jul. 22nd, 2020

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Verified Customer

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Michelle

The equipment is up to date and good. They’ve been very reactive.

3 years ago

Reply from Guardian Protection

Hi Michelle, thank you for taking the time to share great 5-star feedback! Guardian Protection is proud to offer a less than 20 second average response time on alarms. We've got your back!

Jul. 22nd, 2020

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Verified Customer

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Janice

I can rely on it to do what is necessary. I trust them. I’ve never had an issue.

3 years ago

Reply from Guardian Protection

Hi Janice,
Thank you for sharing great customer feedback! Guardian is proud to help protect what matters most to you every day.

Jul. 22nd, 2020

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Donna

So far I haven’t had any problems. I like the cameras features and that it has a monitor.

3 years ago

Reply from Guardian Protection

Hi Donna,
Thank you for sharing great customer feedback! It's nice to hear the smart security features like the camera are bringing you convenience.

Jul. 22nd, 2020