Name: Guardian Protection
Rating: 3.2

star star_border star_border star_border star_border

Bruce

I signed too quickly, having listened only to the salesman's explanation. He made his sale, but I was snookered. I definitely should have read the contract more carefully. What he explained as a guarantee that the price would not increase for five years turned out to be a commitment to a five-year contract. When I realized how little benefit I was getting for $50/month, I called to discontinue the service. That's when I learned that I was in for 60 months, and if during month number 60 you fail to contact them, they automatically renew your contract on the same terms for another 60 months. So I paid the buyout, which was $1,250. Guardian surely made a lot of money on me, and mainly what I got was an expensive lesson about trusting salesmen.

6 years ago

star star_border star_border star_border star_border

Ginger Bryant Laurinburg, NC

This company took advantage of my 96 year old mother. I tried to cancel the installation appointment and they refused. The monthly fee ended up being more expensive than they quoted her over the phone. She fell 2 weeks after the installation and was unable to live in her home. They would not cancel the contract and it was for 3 years rather than the 2 years they quoted her. I tried to negotiate the price since she can no longer use the medical alert system, which was the biggest selling point. The only thing they would do was install a security system in our house. I will NEVER do business with this company when they refused to try to work with me. They are not interested in customer satisfaction. They are only interested in profit.

6 years ago

star star star star star_border

Kendra Mines Washington, DC

The company as far as customer service and response time is absolutely great. I didn't expect the high monthly fee. I became annoyed to find out or realize I had signed up for a 2 or 3year contact. I found out I was on contract when I went to cancel ( to minimize my monthly bills). I only able to get out of the contract because I was moving.

2 years ago

Reply from Guardian Protection

Hi Kendra,
Thanks for taking the time to connect with us. We try to keep our systems affordable so that as many families as possible can enjoy peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

star star star star star

Jmarsh Macomb, MI

I had the Guardian Protection monitors installed roughly 6 months ago to calm anxiety over my family’s safety. So far, we have remained safe and have had no technical issues.

2 years ago

Reply from Guardian Protection

Hi Jmarsh,
So happy to know that you are enjoying five-star value and service from your smart home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind 24/7. We are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

check_circle

Verified Customer

star star star star star

Deborah Jones Aliquippa, PA

Each time I called the agents were very helpful and patient.

2 years ago

Reply from Guardian Protection

Hi Deborah,
Thanks for taking the time to connect with us. Our team is here for you! All of our customer care specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Wanda Dade City, FL

Doorbell camera is a big disappointment. If alarm is pushed, they do respond in a timely courteous manner.

2 years ago

Reply from Guardian Protection

Hi Wanda,
I am happy to know that you find our response to your needs timely and courteous. I am sorry that you are having difficulty with you doorbell camera. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to [email protected]. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

star star star star star_border

Daphne Foster Crowley, TX

Features such as cameras, locking door, turning lights on and off from phone ate great

2 years ago

Reply from Guardian Protection

Hi Daphne,
Glad you are enjoying the convenience of our home automation devices and cameras that can easily be controlled from the Guardian App wherever you are. Thanks for choosing Guardian. Life is better when it's safe!
Mary Lynn M. Customer Satisfaction Advocate

Apr. 22nd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela OBrian Mc Kinney, TX

I don’t feel as though my problem was resolved. As a long time customer, I am dissatisfied with how Guardian is handling or not handling my issue.

2 years ago

Reply from Guardian Protection

Hi Angela,
I am sorry for the frustration. I have located your account and have escalated this to our supervisor. Please except to receive a phone call from us to assist within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

pam Avallone Barnegat, NJ

Better fees than ADT and better warnings for impending storms

2 years ago

Reply from Guardian Protection

Hi Pam,
Thanks for taking the time to connect with us. We try to keep our systems affordable so that as many families as possible can enjoy peace of mind. Glad to know that you appreciate the rapid storm warning notification! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Matt Hilliard, OH

Works great. Accessibility through the app is convenient and easy

2 years ago

Reply from Guardian Protection

Hi Matt,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Trevor San Antonio, TX

I like having Guardian because I can make sure my family is safe.

2 years ago

Reply from Guardian Protection

Hi Trevor,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Tranesha Bridgeville, DE

Customer support is on top of things. If something happens, they will for sure call me.

2 years ago

Reply from Guardian Protection

Hi Tranesha,
Thanks for taking the time to connect with us. Our team is here for you! Guardian's monitoring center never sleeps so that you can. All of our monitoring center protection specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Pedro Wesley Chapel, FL

Every time I have a question, they have an answer to whatever it is quickly.

2 years ago

Reply from Guardian Protection

Hi Pedro,
Thanks for taking the time to connect with us. Our team is here for you! All of our customer care specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star

Christina South Plainfield, NJ

So far so good. The camera is really good. The control data is easy to use.

2 years ago

Reply from Guardian Protection

Hi Christina,
Thanks for taking the time to connect with us. I am happy that you are enjoying the quality of our equipment and all the convenient functionality. Our customers love being able to see what's going on at home from wherever they are. It's great to hear that you, too, appreciate this helpful feature. Thank you for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Kyle Fishers, IN

I works. I like that there is local support. Customer service is quick to answer questions.

2 years ago

Reply from Guardian Protection

Hi Kyle,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Ashley Cincinnati, OH

Whenever I call for help on my service they are very helpful.

2 years ago

Reply from Guardian Protection

Hi Ashley,
I am glad to know that our Care and Monitoring teams are always very helpful. They love what they do and it shows! Your satisfaction is important to us, K. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Nicole johnston Arlington, TX

Great customer service representatives and very through application to our home

2 years ago

Reply from Guardian Protection

Hi Nicole,
I am glad to know that our Care and Technical teams have been helpful and thorough in serving you. They love what they do and it shows! Your satisfaction is important to us, Nicole. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Garwin Freeze Aubrey, TX

very friendly, punctual, attentive and I love the app. It is user friendly

2 years ago

check_circle

Verified Customer

star star star star star

Patricia Singh Indiana, PA

The technician who installed Was knowledgeable nicht efficient

2 years ago

check_circle

Verified Customer

star star star star star

Kenneth San Antonio, TX

My security system seems to work properly and it's very easy to use.

2 years ago

Reply from Guardian Protection

Hi Kenneth,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Jodi Royse City, TX

Their system is easy to use and I really enjoy having it in my home.

2 years ago

Reply from Guardian Protection

Hi Jodi,
Thank you for your positive feedback and for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Anshuman Knoxville, MD

They have great customer service and I have no complaints with the company overall.

2 years ago

Reply from Guardian Protection

Hi Anshuman,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Jeanette Seaford, DE

The system is very easy to use and I like that I can control it when I'm not in the house.

2 years ago

Reply from Guardian Protection

Hi Jeanette,
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Vikram Singh Pittsburgh, PA

Overall good company. 👍I like their service although I wish security cams were little cheaper

2 years ago

check_circle

Verified Customer

star star star star star

Carol Luebbehusen Joshua, TX

Reliable and easy to use! I love being to set the alarm from my car!

2 years ago

check_circle

Verified Customer

star star star star star

Emily Kissel Indianapolis, IN

They were efficient, helpful, and I love my security system-it's so reliable!

2 years ago

Reply from Guardian Protection

Hi Emily,
I am so happy to hear that you love your Guardian Protection smart home security system. Thank you for taking the time to leave a review.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

check_circle

Verified Customer

star star star star star

Bonnie Pittsburgh, PA

The technology is first class and the support team is phenomenal

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Lisa Balch Springs, TX

Best price. Great Employees. It would be great if they provided more options because there aren't enough offered.

3 years ago

Reply from Guardian Protection

Hi Lisa,
I am happy that you found Guardian to be a great value and we are honored to know that our employees have been great in responding to your needs. If you would like me to have a specialist contact you to review additional options please email your account info (full name, premises address, phone number) to [email protected]. I will be happy to have a member of our team follow-up with you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Charlotte Plano, TX

The Alarm panel or system does not have a timer when I could sent the alarm or unless they did not show me.

3 years ago

Reply from Guardian Protection

Hi Charlotte,
Thanks for taking the time to connect with us. You are correct; your system does not have "timers" but if you are using our Guardian smart home security system along with the Guardian App, there is a feature that allows you to pre-set an Arming Reminder and there is also a feature that allows you to set certain Rules about about when your system should Arm and Disarm. These features may be able to help you accomplish what you'd like to do. I would be happy to have our technical care specialist call you and guide you through setup. Just send your account info (full name, premises address, phone number) to [email protected], or if you prefer you can give us a call at 1-800-PROTECT (800-776-8328) any day of the week from 7 a.m. to 11 p.m. EST. We look forward to speaking with you. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Subhash Coppell, TX

It's the latest technology I can do operation through my phone.

3 years ago

Reply from Guardian Protection

Hi Subhash,
Thanks for sharing what you like about your Guardian smart home security system. Other customers agree with you! It's great to have the latest technology at your fingertips and be able to control your security from your phone. That way, you know what's going on at home from anywhere you are. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

James Philadelphia, PA

I like that I can use it on my phone and can access it from anywhere.

3 years ago

Reply from Guardian Protection

Hi James,
Thanks for sharing what you like about your Guardian smart home security system. Other customers agree with you! It's great to be able to control your security from your phone and know what's going on at home from anywhere you are. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Anne Lorton, VA

Everything seems to be functioning properly and customer service has been responsive to me.

3 years ago

Reply from Guardian Protection

Hi Anne,
I am glad that everything is functioning properly on your Guardian smart home security system and glad to know that you've found our Customer Care teams to be helpful and responsive. They love what they do and are happy to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Velma Richmond, TX

Everybody's nice and call me back and if I have any issues they are helpful.

3 years ago

Reply from Guardian Protection

Hi Velma,
So glad to know that you've found our Care and Monitoring teams to be helpful and responsive. They love what they do and are happy to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Robert North Port, FL

I really like that the set up is wireless but there is always room for improvement.

3 years ago

Reply from Guardian Protection

Hi Robert,
We appreciate your comments and we're happy to know that you like your Guardian smart home security system. We will strive to bring you the best in reliability and excellent customer experience. Our Care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out if you have any concerns or questions. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Salvatore Rea Perkasie, PA

Easy to use. Convenient app. Good customer service phone support.

3 years ago

Reply from Guardian Protection

Hi Salvatore,
Thank you for taking the time to connect with us. it's great to know that you are finding the Guardian App easy to use and convenient. Our customers tell us they enjoy its time saving benefits and I sense that you are, too. Wonderful! It is gratifying to hear that our care phone team is providing you five star support. We'll be there when you need us! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Tony Bonacorsi Riverview, FL

Excellent Service and every time I call any issues we have are resolved

3 years ago

Reply from Guardian Protection

Hi Tony,
I am happy to know that our team has been responsive and has provided excellent service each time you have called. Our Care and Monitoring teams are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. They love what what they do and I am glad that it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Mike O Odessa, FL

Good, honest customer service...still would like a sign for outside though

3 years ago

Reply from Guardian Protection

Hi Mike,
Thank you so much for the feedback. Please feel free to email your account info (full name, premises address, phone number) to wecare@guardianprotection,com and I will be happy to put in a request for a yard sign for you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mary Tampa, FL

Showed up late, sales lied about several things, took over 6 hours to install n I asked them to leave several times

3 years ago

Reply from Guardian Protection

Hi Mary,
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Elmwood Park, NJ

So far, it has been a great service overall from Guardian Protection.

3 years ago

Reply from Guardian Protection

Hello,
I am so happy to hear that your Guardian Protection experience has been a five star experience. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Gaithersburg, MD

The best part about Guardian Protection is that it's very user-friendly.

3 years ago

Reply from Guardian Protection

We think so too! Thanks for the 5 star feedback, and or being a Guardian Protection customer.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Lakeland, FL

The system is very faulty and doesn't work very often--they've already had to come out like two or three times to fix it. I do like the app though.

3 years ago

Reply from Guardian Protection

Hi Anonymous.
I am happy to know that you like the convenience and ease of Guardian's mobile App that lets you control your security from anywhere and stay in touch with what's happening at your home. I am sorry for any difficulty that you may be encountering with another feature of your system. Please feel free to email your account info (full name, premises address, phone number) to wecare@guardianprotection,com and I will escalate to our supervisor so that we can get you assistance. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Debiprosad Edison, NJ

It's easy to use. The salesperson did a good job explaining it to me.

3 years ago

Reply from Guardian Protection

Thank you so much for the five star feedback! Our salespeople work very hard to ensure our customers know exactly what they are getting from us. Thanks for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Lianassa Gibsonton, FL

I haven't had any issues with my equipment and everybody is very responsive.

3 years ago

Reply from Guardian Protection

Lianassa,

Thank you for the positive feedback, and glad to hear you are having a good experience with Guardian Protection. Thank you for being a customer.

Kevin
Customer Satisfaction Advocate

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Fort Worth, TX

I can access everything from my phone. Everything is very accessible.

3 years ago

Reply from Guardian Protection

Hello,
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Pittsburgh, PA

I enjoy having a doorbell camera.I would recommend them to a friend.

3 years ago

Reply from Guardian Protection

Hello,
Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. Thank you! I am glad that your smart home security system is delivering five star satisfaction. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Eric San Antonio, FL

I don't have to use my keys anymore and the system is easy to use.

3 years ago

Reply from Guardian Protection

Hi Eric,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Christian Garland, TX

I chose to go with Guardian Protection because of their pricing.

3 years ago

Reply from Guardian Protection

Hi Christian,
Thank you for taking the time to connect with us. We work hard to keep our prices affordable so that everyone can have reliable, professionally installed, and monitored home security. Our Care team is here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Fishers, IN

It's working very well so that makes me not even notice it it's here.

3 years ago

Reply from Guardian Protection

What a compliment! Our security and automation systems are designed to help make life easier and better, not to get in the way. So glad you are having a good experience. Thanks for being a customer.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Lachelle Venus, TX

It does what it is designed to and makes a noise so it serves its purpose.

3 years ago

Reply from Guardian Protection

Hi Lachelle,
Thank you for taking the time to rate us. I am happy that we are delivering five star service. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star

LES Brownsburg, IN

Sales contact person has been incredibly helpful and proactive.

3 years ago

Reply from Guardian Protection

Hi Les,
It is so great to hear that your experience has been a positive one. Thank you for taking the time to leave a review and also for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021