Guardian Protection
8.6
Overall Score
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Verified Customer
Review Source
Lois Venice, FL
3 years ago
Reply from Guardian Protection
Thank you for taking the time to share your thoughts. Much appreciated. I will be sure and pass them along to our product development team. Your opinion is very important to us! Our customers have helped to make us the reliable company that we are today. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Jason Terrell, TX
3 years ago
Reply from Guardian Protection
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Joe Hayden Cincinnati, OH
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am pleased to hear that you find our UL Five Diamond monitoring center to be rapid in responding. Your safety is always our number one concern. Our monitoring center never sleeps so that our customers can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Michelle Edmondson West Terre Haute, IN
3 years ago
Reply from Guardian Protection
So happy to know that you find our service to be helpful and quick to respond. Our customer care and monitoring teams love what they do and are always eager to help. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 12th, 2021
Verified Customer
Review Source
Georgi Thomas Feasterville-Trevose, PA
3 years ago
Reply from Guardian Protection
Mar. 9th, 2021
Verified Customer
Review Source
Anonymous Conover, NC
3 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection smart home security system helps you feel more secure in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Ellen Leesburg, VA
3 years ago
Reply from Guardian Protection
I am happy to hear that your experience with our customer care specialists has been a positive one. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Kristina Forney, TX
3 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate
Mar. 11th, 2021
Verified Customer
Review Source
Anonymous Greensboro, NC
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 15th, 2021
Verified Customer
Review Source
Carrin Brown Waldorf, MD
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us and to let us know that you are enjoying your Guardian smart home security service. We work hard to offer reliable, affordable smart home security along with the professional service and customer care teams to back it up. So happy to know that it has been a five-star experience for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 5th, 2021
Verified Customer
Review Source
P Singh Dallas, TX
3 years ago
Reply from Guardian Protection
I apologize for the difficulty and would like to get you some assistance with this. Please email your account information (full name, premises address, phone number) to [email protected] and I will research and escalate to our supervisor.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 4th, 2021
Verified Customer
Review Source
Kenneth Ross Waxahachie, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I would be happy to get you some assistance regarding the issue with activations activity. If you would like me to do so, kindly email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Deborah Esparza Kyle, TX
3 years ago
Reply from Guardian Protection
I am happy to hear that your installation went well and that your technician was knowledgeable and provided great service. That's our goal! Looks like you are all set to enjoy smart home security and 24-hour peace of mind. Welcome aboard!
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Veronica Bou Onk San Antonio, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am pleased to hear that you have always found our teams to be helpful. They love what they do and are all Guardian employees, dedicated 100% to Guardian customers and their life safety. Welcome to the family!
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Robert Rosenthal Bristow, VA
3 years ago
Reply from Guardian Protection
I am happy to know that you found out installer to be knowledgeable and that he provided you with prompt and friendly service. Our techs love what they do and undergo many hours of training to ensure a great experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 3rd, 2021
Verified Customer
Review Source
Gregory Hill Toledo, OH
3 years ago
Reply from Guardian Protection
I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Deborah Carter Venice, FL
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. We greatly appreciate your feedback. If you have questions about aby type of charges, please feel free to give us a call at 1-800-PROTECT (800-776-8328) between 7 a.m. and 11 p.m. any day of the week and our team will be glad to look into them, make sure they are correct, and provide answers to any question that you may have. I want to thank you very much for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Lyna Columbus, OH
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us and thank you for choosing Guardian. I'd like to make sure all of your questions about your Guardian smart home security system are answered. It may help you to enjoy the benefits of your system more fully. Can you please email our account info (full name, premises address, phone number) to [email protected] so that I can have one of our experienced supervisors give you a call. Take care and thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 16th, 2021
Verified Customer
Review Source
Kerry Indianapolis, IN
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. It sounds as though we provide assistance to you as you need it but if you would like to speak further to one of our technical experts I would be happy to put you in touch. Feel free to email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate. for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 9th, 2021
Verified Customer
Review Source
Michelle Sullivan Midlothian, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am glad to hear that you are satisfied with our professional technician. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Georgette Preysberg Houston, TX
3 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Clovice (Pastor) Ramsey Cleveland, OH
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Thank you for taking the time to leave a review and also for being a Guardian Protection customer. We appreciate you.
Amy,
Customer Satisfaction Advocate
Feb. 10th, 2021
Verified Customer
Review Source
Leanetta Royse City, TX
3 years ago
Reply from Guardian Protection
So happy to know that your Guardian Protection home security system is giving you peace of mind and that our professional technician took the time to show you how to operate it and get all of its benefits. If you have any additional questions please call us at 1-800-PROTECT (800-776-8328) and we will be happy to help you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 5th, 2021
Verified Customer
Review Source
Penni Roberts-Bryant Wyncote, PA
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am pleased to know that you have found are professional team to be courteous and prompt and that you also are finding our security monitoring service to be highly affordable. Know that we are here for you, 24 hours a day. . Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Richard Converse, TX
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Dave Wexford, PA
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I'd like to get you some help with this. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to [email protected]. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 25th, 2021
Verified Customer
Review Source
Willie Hicks Midlothian, TX
3 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. I am glad you are enjoying the benefits of our advanced technology in your Guardian smart home security system. Our professional installation makes for great dependability, too, and allows you to request an update or system expansion at any time. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Anonymously yes.
3 years ago
Reply from Guardian Protection
It's great to know that you have found our customer care reps to be very helpful and polite. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. Good, reliable equipment is another plus -- I am glad that ours helps to make your Guardian Protection home security system easy to understand and use. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Klaus New Braunfels, TX
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
Ike Tampa, FL
3 years ago
Reply from Guardian Protection
I am happy to know that you are enjoying the interactive benefits of your Guardian smart home security system. Being able to use your smartphone to arm and disarm your system, and to receive alarm and alert notifications, is a timesaving convenience. Glad that you find it helpful, too! Thank you for choosing Guardian Protection. Life is better when it's safe. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Richard Avon, IN
3 years ago
Reply from Guardian Protection
Jan. 19th, 2021
Verified Customer
Review Source
S. Spring Lake, NC
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that we fixed a problem to your satisfaction and I apologize if you are having issues with your doorbell camera. I'd like to get you some help with this. Please email me your account info (full name, premises address and phone number) to [email protected]. Thank you for choosing Guardian Protection.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 19th, 2021
Verified Customer
Review Source
Abel Mc Kinney, TX
3 years ago
Reply from Guardian Protection
I am sorry that you are experiencing issues with your system and I apologize for your frustration. I'd like to get you some help with this. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to [email protected]. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.
Jan. 19th, 2021
Verified Customer
Review Source
Rachel Circleville, OH
3 years ago
Reply from Guardian Protection
Jan. 19th, 2021
Verified Customer
Review Source
Jean Marie Natale Medford, NJ
3 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying the features of your Guardian Protection smart home security system. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Rob Feasterville-Trevose, PA
3 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Jan. 7th, 2021
Verified Customer
Review Source
Kathleen
3 years ago
Reply from Guardian Protection
Customers just like yourself often tell us that they appreciate how easy it is to use the Guardian Protection smart home security system. I am glad that you are having the same great experience as you use it each day and evening. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
William
3 years ago
Reply from Guardian Protection
I am happy to know that your experience with us has been "five star". We work hard to make sure that our customer care team is easily accessible and also to keep our systems affordable so that everyone can enjoy the benefits of quality monitored home security. Our 24-hour monitoring center never sleeps so that you can! Life is better when it's safe. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Anonymous
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Patricia
3 years ago
Reply from Guardian Protection
Glad to hear that you are pleased with the overall Guardian Protection home security package. and that our customer care team has been responsive and thorough in addressing your needs and questions. Trust that we will continue to be there when you need us ! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Tristen
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding your Guardian home security system to be user friendly and reliable -- they are the most important aspects of a good security system! It's also good to hear that you have found our customer care teams to responsive to your needs. They love what they do and it shows. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Linda
3 years ago
Reply from Guardian Protection
Glad to hear that everything is working well with your Guardian Protection smart home security system. Our customers tell us they appreciate having the Guardian mobile app and being able to get notifications to their smartphones as well as arm and disarm the system remotely. Definitely adds peace of mind. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Muzette
3 years ago
Reply from Guardian Protection
I am happy to know that you find our system easy to use and our care and monitoring teams to be responsive to your needs. Our customers tell us they love the ease of use of the system and because of that I think they get the maximum advantages from its benefits. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Alyssa
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. Yes, our customers tell us that they like the multi-talented Guardian app and how you can setup notifications, access codes for visitors, and more. Definitely makes life easier. Convenience and peace of mind, all in one! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Rich
3 years ago
Reply from Guardian Protection
Thank you for taking time to review us. I am happy to hear that you are feeling more secure with your Guardian Protection smart home security system. We appreciate your business.
Amy,
Customer Satisfaction Advocate
Dec. 17th, 2020
Verified Customer
Review Source
Jacinda Adams
3 years ago
Reply from Guardian Protection
I am glad to know that our response time has been five star and to your satisfaction! Our monitoring center never sleeps so that you can have 24-hour peace of mind. It's also great to hear that you have found our system to be affordably priced and that our customer care team has delivered service to you in an excellent manner. We are here for you, Jacinda! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Christine Conley
3 years ago
Reply from Guardian Protection
So happy to know that you are finding Guardian Protection to be five-star with regard to company service and outstanding security system features. We work hard to keep our monthly rates affordable because we believe everyone should have the opportunity to enjoy the peace of mind that accompanies a good, professionally installed security system. Thank you for being our customer. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 2nd, 2020
Verified Customer
Review Source
Lenora Piccolantonio Plott
3 years ago
Reply from Guardian Protection
It's great to know that you are finding your Guardian Protection smart home security system easy to use and that the app is providing additional convenience for you. Customers like yourself are telling us they appreciate all of the handy features the app offers. I am glad that you agree! Life is better when it's safe. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 2nd, 2020
Verified Customer
Review Source
Carl Bates
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy, Customer Satisfaction Advocate
Nov. 24th, 2020
Verified Customer
Review Source
Adam
3 years ago
Reply from Guardian Protection
We appreciate the positive feedback. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate
Nov. 25th, 2020
