Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Patricia

My experience is very good, the agent was nice and explained everything to us

4 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for reviewing your recent customer care experience! Guardian Protection is dedicated to helping to protect what matters most to you.

Apr. 15th, 2020

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Verified Customer

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Carolyn Sykesville, MD

I've called them several times and got problems resolved quickly.

4 years ago

Reply from Guardian Protection

Hi Carolyn,
Thanks so much for taking the time to share your customer experience. Guardian Protection is dedicated to helping to protect your world.

Apr. 8th, 2020

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Verified Customer

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Anonymous Washington, DC

I'm able to talk to someone twenty four hours a day, seven days a week. The app is user friendly.

4 years ago

Reply from Guardian Protection

Hi there,
Thank you for sharing a great benefit of the 24-hour professional monitoring by Guardian Protection, we appreciate your business very much!

Apr. 8th, 2020

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Verified Customer

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Angela Dayton, OH

They have great customer service. Very easy to use the equipment.

4 years ago

Reply from Guardian Protection

Hi Angela,
Thank you for being a 5-star customer! It's great to hear you had a helpful customer experience and are enjoying the security system.

Apr. 8th, 2020

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Verified Customer

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Cedric Alexander

So far not all that satisfied, wife changed password with internet provider, which disconnected the camera, that was 2 weeks ago

4 years ago

Reply from Guardian Protection

Hi Cedric,
I'm sorry to hear that your experience so far hasn't been satisfying. Because the cameras are connected through the internet, it is a security measure that when something changes the equipment needs reconnected as well. Please call 1-800-PROTECT for assistance with this.
Thanks for being a Guardian customer, and I hope your experience improves while we help protect your world!
-Nathan D

Apr. 6th, 2020

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Verified Customer

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Mary Hamann

Previously it was great! Now that we need a sensor replaced it has become a do it yourself job!!

4 years ago

Reply from Guardian Protection

Hi Mary,
Thank you for the feedback on your customer experience. If we can help you with any technical questions on the sensor please message here or call 1-800-PROTECT.

Apr. 7th, 2020

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Verified Customer

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Susan

my experience has been very good and very helpful with any questions I have

4 years ago

Reply from Guardian Protection

Hi Susan,
Thank you for being a 5-star customer! It's great to hear the customer care team has been helpful when needed and we look forward to providing you additional peace of mind every day.

Apr. 2nd, 2020

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Verified Customer

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Grace Kavulic

It's been very satisfying. Working well and I like the app!

4 years ago

Reply from Guardian Protection

Hi Grace,
Thank you for being a 5-star customer of Guardian Protection! We are glad to hear the smartphone app is bringing you peace of mind.

Apr. 2nd, 2020

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Verified Customer

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Judy Slater

I think they are a wonderful company. So kind, helpful, and understanding

4 years ago

Reply from Guardian Protection

Hi Judy,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear the customer care has been helpful when needed.

Apr. 2nd, 2020

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Verified Customer

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Julie Powell

Great. I loved the girl (Laura I believe). She helped me a lot. My tech was pretty good too.

4 years ago

Reply from Guardian Protection

Hi Julie,
Thank you for taking the time to share great customer feedback. Guardian Protection is proud to be your home security provider!

Apr. 2nd, 2020

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Verified Customer

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Richard Dey

A great experience , change nothing ! Our experience is perfect

4 years ago

Reply from Guardian Protection

Hi Richard,
Thank you for being a 5-star customer! It's great to hear the professional security services by Guardian are serving you well.

Apr. 2nd, 2020

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Verified Customer

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Linda Carothers

They can improve when they set an appointment make sure they come when they said they would

4 years ago

Reply from Guardian Protection

Hi Linda,
Thank you for taking the time to share helpful customer feedback; we appreciate your continued business.

Apr. 2nd, 2020

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Verified Customer

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anonymous

I've had it for 5 years. From what I've seen I'm satisfied it's one of the best if not the best.

4 years ago

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Verified Customer

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Katherine

I've never had any issues with the equipment or when I've needed to call them.

4 years ago

Reply from Guardian Protection

Hi Katherine,
Thank you for taking the time to share great customer feedback. Guardian Protection is honored to be your home security provider.

Apr. 2nd, 2020

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Verified Customer

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Drena

It's reasonable to my budget. They are a very good alarm system company.

4 years ago

Reply from Guardian Protection

HI Drena,
Thank you for taking the time to share great customer feedback. It's awesome to hear we were able to find a professional security solution that is cost-effective for you.

Apr. 2nd, 2020

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Verified Customer

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Crystal

Fast response. They could have a little more discount on the product.

4 years ago

Reply from Guardian Protection

Hi Crystal,
Thank you for taking the time to share helpful customer feedback, we will be here every day to help protect your world.

Apr. 2nd, 2020

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Verified Customer

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Sharon

I'm very satisfied. I've never had any problems with any of their equipment.

4 years ago

Reply from Guardian Protection

Hi Sharon,
Thank you for taking the time to share 5-star feedback! We appreciate your continued business.

Mar. 24th, 2020

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Verified Customer

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Shane

It seems the working pretty well. They were pretty friendly and answered my questions.

4 years ago

Reply from Guardian Protection

Hi Shane,
Thanks so much for choosing Guardian Protection and taking the time to review your customer experience. We appreciate you!

Mar. 24th, 2020

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Verified Customer

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Margaret

I've been with them for about twenty years. It's just a great company.

4 years ago

Reply from Guardian Protection

Hi Margaret,
Wow, thank you for being a 20+ year customer of Guardian! We are so honored to have provided you with peace of mind over the years and look forward to many more to come!

Mar. 24th, 2020

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Verified Customer

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Annette McKeesport, PA

Everything from the doorbell to everything else seems to be working fine.

4 years ago

Reply from Guardian Protection

Hi Annette,
Thank you for being a 5-star customer! It's so great to hear you are taking advantage of the smart home features like the HD video doorbell.

Mar. 24th, 2020

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Verified Customer

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Marcelo Duncanville, TX

The camera is hard to see in the dark but it's pretty good overall.

4 years ago

Reply from Guardian Protection

Hi Marcelo,
Thank you for being a 5-star customer and taking the time to share honest feedback!

Mar. 24th, 2020

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Verified Customer

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Richard North Versailles, PA

It's a local company and the price was better. It seems to be working fine.

4 years ago

Reply from Guardian Protection

Hi Richard,
Thank you for choosing Guardian Protection! We hope the professionally installed and monitored security is bringing you additional peace of mind.

Mar. 24th, 2020

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Verified Customer

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Seth Houston, TX

The equipment is not as good quality as some of the other companies. I can't get my equipment to work or find a number to call.

4 years ago

Reply from Guardian Protection

Hi Seth,
I'm very sorry to hear you are having trouble with the security equipment. Please call us at 1-800-PROTECT or use the 'Private Response' option here to message us with your address and issue; we are happy to help!

Mar. 24th, 2020

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Verified Customer

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Dynise Red Oak, TX

When you call they make sure everything is taking care of and they're very efficient.

4 years ago

Reply from Guardian Protection

Hi Dynise,
Thanks so much for taking the time to share your customer service experience; we are proud to help protect what matters most to you every day!

Mar. 24th, 2020

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Verified Customer

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anonymous Palmetto, FL

It seems to work pretty good. I can get in my front door and open the garage without having a formal keys.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for being a part of the Guardian Protection family! It's great to hear you are taking advantage of the smart home security features for everyday convenience.

Mar. 24th, 2020

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Verified Customer

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Mary Wimauma, FL

Guardian Protection's system is easy to use. I like the keypad

4 years ago

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Verified Customer

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Ivan Gonzalez

Very proud of the system. Technical support is always on top.

4 years ago

Reply from Guardian Protection

Hi Ivan,
Thank you for being a 5-star customer! It's great to hear the technical support has been helpful with needed, we appreciate your business.

Mar. 9th, 2020

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Verified Customer

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Filwam Habtek

They are quick in responding to alarms and very professional

4 years ago

Reply from Guardian Protection

Thank you for taking the time to share 5-star feedback! It's great to hear our less than 20 second average response time on alarms is providing you the additional peace of mind you deserve.

Mar. 5th, 2020

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Verified Customer

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A jackson

Salesperson very professional. Technician very knowledgeable.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to share a 5-star customer experience! Guardian Protection is dedicated to helping to protect what matters most to you every day.

Mar. 5th, 2020

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Verified Customer

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Michael Hull

Not Good. People are nice, and their monitoring is fast and effective. However, their equipment is unreliable and outdated, and their work is sloppy.

4 years ago

Reply from Guardian Protection

Thank you for the honest feedback on your experience Michael, if we can help with any troubleshooting on the equipment or offer an upgrade please message us back here.

Mar. 5th, 2020

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Verified Customer

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Anonymous Venetia, PA

For the sales process, the communication during the sales was not ideal. They didn't communicate it clearly and set expectations.

4 years ago

Reply from Guardian Protection

Hi there,
Thank you for the honest feedback on your sales process as it will help us improve the customer experience. If we can help with anything further please message us here.

Mar. 3rd, 2020

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Verified Customer

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Jacklyn Seffner, FL

The customer service answered all of my questions and were very helpful.

4 years ago

Reply from Guardian Protection

Hi Jacklyn,
Thank you for sharing a 5-star customer service experience; we appreciate your feedback and continued business!

Mar. 3rd, 2020

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Verified Customer

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John Jacksonville, NC

The person that installed the system helped us decide where it was okay to put different alarms.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to review your customer experience! It's great to hear the installation met your needs and please let us know if you ever have questions.

Mar. 3rd, 2020

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Verified Customer

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Ishaka Columbus, OH

They are prompt and courteous and I'm satisfied with the service.

4 years ago

Reply from Guardian Protection

Hi Ishaka,
Thank you for taking the time to share a 5-star customer experience! It's great to hear the Guardian Protection security system is serving you well.

Mar. 3rd, 2020

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Verified Customer

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Anonymous New Braunfels, TX

The customer service seems very prompt. The system seems like good quality.

4 years ago

Reply from Guardian Protection

Thank you for being a 5-star customer! Guardian Protection appreciates your feedback and continued business.

Mar. 3rd, 2020

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Verified Customer

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Rochak Franklin, TN

They're pretty responsive. The equipment is pretty top notch.

4 years ago

Reply from Guardian Protection

Hi Rochak,
Thank you for taking the time to review your customer experience. Guardian Protection appreciates your feedback and business very much!

Mar. 3rd, 2020

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Verified Customer

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Rick Kinsel

Friendly and professional. Charles L the installer was great!

4 years ago

Reply from Guardian Protection

Hi Rick,

Thank you for being a 5-star customer! It's great to hear Charles made sure the installation went smoothly and we look forward to helping to protect what matters most to you.

Feb. 26th, 2020

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Verified Customer

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Jude Mutah

Terrible, dishonest, and unreliable. Treat your customers with respect. Don't trick customers to sign for 5 years without explicitly communicating to them.

4 years ago

Reply from Guardian Protection

Hi Jude,

Thank you for providing helpful feedback on the sales experience; our sales agreement should always list the term clearly for you to view however I will have the appropriate supervisor research and reach out to you.

Feb. 26th, 2020

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Verified Customer

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Edilio

They have great features, great panel, everything is self explanatory, and easy to operate.

4 years ago

Reply from Guardian Protection

Hi there,

Thank you for taking the time to share great customer feedback! Guardian Protection is proud to help protect your world every day.

Feb. 24th, 2020

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Verified Customer

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Brian

It was a part of our HOA package. I was very impressed with it.

4 years ago

Reply from Guardian Protection

Hi Brian,
Thank you for being a 5-star customer! We appreciate you including Guardian Protection in your new home build and we look forward to helping to protect what matters most to you.

Feb. 24th, 2020

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Verified Customer

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H

They've been really responsive. It's reliable. I haven't had any problems.

4 years ago

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Verified Customer

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Shahbaz

Technology wise it has more functionality. You can control your house through your cell phone.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for being a part of the Guardian Protection family! It's great to hear you are taking advantage of the smartphone application for on the go control of your security system.

Feb. 24th, 2020

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Verified Customer

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John

They were responsive and quick. The security system is reliable.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for being a 5-star customer! We appreciate your business and if you refer us to a friend you can earn a $100 credit! More info here:

Feb. 20th, 2020

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Verified Customer

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Steven

The customer service has had great communication. The system is easy to use.

4 years ago

Reply from Guardian Protection

Hi Steven,
Thank you for reviewing your customer service experience! It's awesome to hear you are finding the system user-friendly, we are always happy to help if you have any questions.

Feb. 20th, 2020

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Verified Customer

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Erica

Like that the customer service has a chat. The app and the price are good.

4 years ago

Reply from Guardian Protection

Hi Erica,

Thank you for being a 5-star customer of Guardian Protection! We are honored to be your home security provider of choice and you are finding the security package cost-effective.

Feb. 20th, 2020

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Verified Customer

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R.Merrick

Very good.We had a few alarms go off ,nothing serious .They were very helpful.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share a 5-star customer experience! It's great to hear the response team was helpful when needed; our goal is to help protect your world and provide you peace of mind every day.

Feb. 11th, 2020

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Verified Customer

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Donna Johnson

Experience has been excellent. Knowledge/skill of folks obvious.

4 years ago

Reply from Guardian Protection

Hi Donna,
Thank you for being a 5-star customer! If you refer a friend to Guardian Protection you can earn a $100 credit on your account, more info here:

Feb. 11th, 2020

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Verified Customer

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Christine Bradley

Love the peace of mind but thinks it's a bit costly for outdated system

4 years ago

Reply from Guardian Protection

Hi Christine,
Thank you for taking the time to share helpful customer feedback as we strive to improve our service offerings. Have a safe day!

Feb. 11th, 2020

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Verified Customer

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Byron Jensen

Very satisfied especially when we trigger the alarm ourselves :)

4 years ago

Reply from Guardian Protection

Hi Byron,

Thank you for being a 5-star customer! We appreciate your business very much and if you refer a friend to us you can earn a $100 credit. More info here:

Feb. 11th, 2020

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Verified Customer

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Aaron

Great service and support great staff and response time is very good

4 years ago

Reply from Guardian Protection

Hi Aaron,
Thanks so much for taking the time to share a great customer experience. Guardian Protection is dedicated to helping to protect what matters most.

Feb. 11th, 2020