Guardian Protection
8.6
Overall Score
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Verified Customer
Review Source
Bob
3 years ago
Reply from Guardian Protection
We agree! Guardian's smart home security system is super easy to use -- no stress, just peace of mind! That's what we all want. Thank you for choosing Guardian Protection as your partner in security. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 17th, 2020
Verified Customer
Review Source
Aaron Reese
3 years ago
Reply from Guardian Protection
I apologize for the difficulty that you have experienced. Obviously this is an opportunity for us to do some coaching and to do better. I will raise your concerns to management. If you are still experiencing any issues, kindly email me with your account information (name, address, phone number) at [email protected] so that we can work to resolve.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Mike
3 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection 24-hour monitored smart home security system is working well and that you are finding the Guardian app easy to use, Our customers love the ease of controlling security within their home from wherever they are and I'm sure you do as well. Thank you for taking the time to connect with us and for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Michael Robinson
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you are having a five-star experience with your 24-hour monitored Guardian Protection smart home security system and that our professional team of care and technical specialists are delivering to your expectations. Life is better when it's safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Claudia Hernandez
3 years ago
Reply from Guardian Protection
Thank you! We are all about tending to you, our valued customer and your safety needs. Our 24-hour monitoring center never sleeps so that you can have peace of mind at all times. We are here to help! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Randy wilcox
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. I am happy to know that you are having a five-star experience with your 24-hour monitored Guardian Protection smart home security system and that as a professionally installed quality system, you find it to be affordable and priced to fit your budget. Life is better when it's safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Anonymous
3 years ago
Reply from Guardian Protection
I am sorry for the difficulties. This must be very frustrating for you. I would like to get you some assistance. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Michael hayes
3 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in excellent service and great protection. Our monitoring center never sleeps so that you can have the peace of mind that you deserve. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Durham
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I would like to get you some assistance. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Wilson
3 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in attentive and friendly service. Our monitoring center never sleeps so that you can have the peace of mind that you deserve. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Nathan Locklar
3 years ago
Reply from Guardian Protection
I apologize for the difficulty. I see that you purchased your system through AAA Home Security, one of our authorized dealers. I have escalated your issue to a Guardian technical care supervisor and you will receive a callback within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Herman L. Williams
3 years ago
Reply from Guardian Protection
It is wonderful to hear of your five-star experience with us. Our professional technicians undergo rigorous training so that they can complete our smart home security installations thoroughly and knowledgeably. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Jennifer Shelton
3 years ago
Reply from Guardian Protection
Thank you for taking the time let us know of your experience. I am glad to know that we have been responsive to your needs. If you are in need of assistance regarding the installation issue I would be happy to escalate to a customer care supervisor on your behalf. Just email your account info (full name, premises address and phone number) to [email protected]. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
William Hyer
3 years ago
Reply from Guardian Protection
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy, Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Dave
3 years ago
Reply from Guardian Protection
am happy to know that you are finding our care and service to your satisfaction. Our professional technicians undergo rigorous training so that they can complete our smart home security installations thoroughly, including training you on your system. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Anonymous
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate
Oct. 20th, 2020
Verified Customer
Review Source
Nancy
3 years ago
Reply from Guardian Protection
I am glad to know that your Guardian Protection smart home security system is giving you peace of mind and working to serve your needs. Our 24-hour monitoring center never sleeps so that you can rest assured your system's alarms will receive a swift response. Thank you for choosing Guardian Protection as your partner in security.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Metehan
3 years ago
Reply from Guardian Protection
Smart customers like you who have chosen Guardian Protection for peace of mind all agree that it is quite good to have a security alarm system. We are committed to your safety because life is better when it's safe. If you are experiencing any problems with your cameras, please don't hesitate to call us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Sara
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Oct. 12th, 2020
Verified Customer
Review Source
Donna
3 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Esther
3 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Tom
3 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Samuel
3 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Mary
3 years ago
Reply from Guardian Protection
Thank you for being a loyal Guardian customer. We are honored to serve you. I am glad to know that the Guardian Protection smart home security system is working for you and providing security and peace of mind for you and your family. I apologize for any negative experience that you have had in getting customer support. I would be happy to escalate this to a supervisor so that any issue you currently have may be resolved quickly and efficiently. Please email your name, phone number, and premises address to [email protected] or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 9th, 2020
Verified Customer
Review Source
Anonymous
3 years ago
Reply from Guardian Protection
Thank you for being a customer of Guardian Protection. We appreciate your business.
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
Verified Customer
Review Source
William
3 years ago
Reply from Guardian Protection
So happy to know that your Guardian Protection smart home security system is providing peace of mind for you and your family. I would like to get you some help with the use of the system. Our customer care team handles this regularly and it would increase your enjoyment of the features and most likely add to its everyday value for you. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 9th, 2020
Verified Customer
Review Source
Lisa & Ron
3 years ago
Reply from Guardian Protection
We are happy to hear that you and your neighborhood are enjoying the advantages of Guardian Protection. Life is better when it's safe. I want to thank you for choosing us to be your security partner.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Edward
3 years ago
Reply from Guardian Protection
Thank you for taking the time to rate your experience with Guardian Protection. Happy to see that you find our system to be of good quality and a great value, too. We will continue to support you in every way when it comes to your security. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Gustavo
3 years ago
Reply from Guardian Protection
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Elaine
3 years ago
Reply from Guardian Protection
I am happy to hear that your Guardian Protection smart home security system is meeting your expectations in terms of ease of use and latest technology. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Anonymous
3 years ago
Reply from Guardian Protection
Glad to hear that you find our customer service specialists to be knowledgeable and our the protection specialists in our monitoring center to be rapid in their response. They love what they do and I think it shows. I want to thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Laverne
3 years ago
Reply from Guardian Protection
It's wonderful to hear that you a are feeling secure with your Guardian Protection smart home security system. We are here when you need us most and will continue to deliver to your expectations. Thank you for choosing Guardian! Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Harinder
3 years ago
Reply from Guardian Protection
Our customer service team loves what they do and it's great to know that you have found them to be responsive. Thank you for choosing Guardian Protection! Mary Lynn M. Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Shea
3 years ago
Reply from Guardian Protection
Happy to hear that you find our system easy to use. I'd like to get you some assistance on your camera questions. Please email your name, phone number, and premises address to [email protected].
Thank you,
Mary Lynn M.
Oct. 7th, 2020
Verified Customer
Review Source
Ronald
3 years ago
Reply from Guardian Protection
Thank you for the positive feedback and for being a Guardian customer.
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
Verified Customer
Review Source
Robert
3 years ago
Reply from Guardian Protection
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
Verified Customer
Review Source
Howard
3 years ago
Reply from Guardian Protection
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 7th, 2020
Verified Customer
Review Source
Jeni
3 years ago
Reply from Guardian Protection
We are happy to hear your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy
Customer Satisfaction Advocate
Oct. 8th, 2020
Verified Customer
Review Source
James
3 years ago
Reply from Guardian Protection
I am happy to hear that you are finding your Guardian Protection smart home security system easy to access and operate. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 6th, 2020
Verified Customer
Review Source
Simone
3 years ago
Reply from Guardian Protection
Glad to hear you find our company to be professional and customer service oriented. Our customers look to us for 100% reliability and we strive to deliver. Glad to hear that you are also enjoying the benefit of being able to control your system from your smartphone. Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 6th, 2020
Verified Customer
Review Source
Dave
3 years ago
Reply from Guardian Protection
Thank you! It is great to hear that you have found our monitoring center to be highly responsive. We never sleep so you can! We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
J
3 years ago
Reply from Guardian Protection
Thank you! It is great to hear that you have found our customer care and monitoring center staff to be highly responsive. We never sleep so you can! We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
Audrey Bonnett
3 years ago
Reply from Guardian Protection
I am happy to hear that your experienced has been five star. Our care and monitoring specialists love what they do and I think it shows. We are here when you need us. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
Ben W.
3 years ago
Reply from Guardian Protection
I am happy to hear that you have found us very easy to work with. Our professional techs undergo rigorous training so that they can complete service calls thoroughly and with a great deal of understanding for our clients' needs. Glad it all worked well! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
sd
3 years ago
Reply from Guardian Protection
I want to thank you for being a long-time Guardian customer. We are honored to serve you!
I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 1st, 2020
Verified Customer
Review Source
AG
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Sep. 25th, 2020
Verified Customer
Review Source
Lisa Brown
3 years ago
Reply from Guardian Protection
I want to thank you for being a Guardian Protection customer for 13 years. We are honored to be your security provider. We would love to talk with you about upgrading your system. Can you please email the full name, premises address and phone number on your account to [email protected] so that I can have someone reach out to you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 22nd, 2020
Verified Customer
Review Source
Robert
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Sep. 25th, 2020
Verified Customer
Review Source
Gerald
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. I am happy to hear that you are finding your Guardian Protection smart home security system reliable and easy to use. I hope you are also enjoying the convenience of controlling things at home from your smartphone. We will continue to strive to deliver all that you expect from a great security provider. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 22nd, 2020
Verified Customer
Review Source
PH Milwaukee, WI
3 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost was affordable for you. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 9th, 2020
