Name: Guardian Protection
Rating: 3.2

star star star star star

Sherman Wright Linthicum Heights, MD

We have been with Guardian since 2009. They are a top-notch, and reputable company who is always on the ball to assist with sensor triggers. Grade A one! Customer service is the best in the business.

6 years ago

star star star star star_border

Daniel Lopez San Dimas, CA

I am extremely happy with Guardian Protection. They respond immediately and are very accessible when needed. My questions are always answered and in a manner that make me feel comfortable and secured. I didn't rate the five stars only because I never rate the highest on anything because I don't believe in anything being perfect.

6 years ago

star star star star star

Lourdes Rivera Wilmington, DE

Service is professional, prices are good. The way the response to an emergency when you are out is very fast and I hardly get any false alarm. If you make an appt you don’t have to wait so long and I recommended them 99.9%. Thank you Guardian for being part of my family for the past 18 years.

6 years ago Edited September 14, 2021

star star star star star

Susan Beaver Falls, PA

My husband and I were on vacation when our alarm went off and Guardian sent to police to check our home. Thankfully there was no break in, but I feel at ease knowing Guardian is there to protect my home.

6 years ago

star star star star star

T.Harris Waldorf, MD

I recently called customer service because I was having difficulty with logging into the app. Well the gentlemen I spoke with was very patient and informative and his help was appreciated.

6 years ago

star star star star star_border

William Bish Phoenix, AZ

We've only had this service about 2 years. Everything has been great with one exception. The hallway smoke detector reached a low battery state and I changed the batteries. Got numerous calls from the company about tampering with the sensor. I had to explain numerous times that I had changed the batteries and I don't consider that tampering.

6 years ago

star star star star star

Austin Tempe, AZ

Guardian is a great company. I had the opportunity to work for a dealer for them. The service team there is amazing as well as the monitoring team. Fast response and great service, what more could you want in a home security and automation system

2 years ago

Reply from Guardian Protection

Hi Austin,
Thank you for your vote of confidence. We strive to be the best at what we do! Smart home security systems, professional installation, top notch U.L.-certified Five Diamond monitoring. Life is better when it's safe!
Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 12th, 2022

star star star star star

James Goodman Port Orchard, WA

Guardian Protection is the Real Deal! Guardian provides full coverage protection, mixed with simplicity and good customer service. The Service Techs are smart, friendly, and most importantly reliable. Its nice to feel that someone has your back like Guardian Protection.

2 years ago

Reply from Guardian Protection

Hi James,
Thank you for the five-star compliment! Our team loves what they do and I'm glad it shows. Our Care and Monitoring team are all Guardian's in-house, U.S.-based employees. They are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

star star_border star_border star_border star_border

Matt Reed

Technology in critical need of update. I have set my autopay 5 times and it doesn’t work. I can’t just log in to pay I have to call. I have ended up with $300 in back bills because of it several times and am locked into a contract. I would recommend to go elsewhere!!

7 months ago

Reply from Guardian Protection

Hi Matt,
I am sorry for the difficulty. I would like to get you some assistance on this. Please email your account information (full name, premises address, phone number) to [email protected]. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 2nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

brian crookshank Cameron, NC

the volume for alarm is very low even though it is set on high...you can hardly hear when in another room. only records 30 seconds and misses important things. does not record every motion ....

2 years ago

Reply from Guardian Protection

Hi Brian,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

star star star star_border star_border

Ulysses A Sheppard Wylie, TX

I only gave a 3 star due to camera recording doesn't always work. And I can never pull up to see or speak with the person at the door.

2 years ago

Reply from Guardian Protection

Hi Ulysses,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

star star star star star

Mac Owings, MD

Great experience with install, timely representative and very thorough explanation

2 years ago

Reply from Guardian Protection

Hi Mac,
So happy to hear that you were pleased with the services our professional technician provided to you and that our technician was prompt and thorough. Which means you started to use and enjoy your smart home system right away! Awesome! That's the difference a professional installation makes! Thanks for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Javier Cepeda Waxahachie, TX

Had a good customer service representative and the installation was very good and quick

2 years ago

Reply from Guardian Protection

Hi Javier,
Thank you for taking the time to connect with us. It's great to hear that your professional installation was very good and quick and that our customer care team member provided you with good service. I will be sure and pass along your compliments to their supervisors. Trust that we will continue to bring you peace of mind and great service! Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

star star star star star

DeVaris Locket Mount Holly, NC

The services are good and I have not any complaints. They are prompt whenever there is an issue.

2 years ago

Reply from Guardian Protection

Hi DeVaris,
I am happy to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Erica McWhirter Charlotte, NC

Good service and equipment. The only bad thing is that the camera can work a little slowly to populate live video

2 years ago

Reply from Guardian Protection

Hi Erica,
Thanks for taking the time to connect with us. It's great to hear that you enjoy the quality of our service and equipment. Please feel free to give our Technical Care team a call regarding your cameras. They will be happy to help. You can reach them at 1-800-PROTECT (800-776-8328) from 7:30 a.m. to 9 p.m. EST Monday through Friday and from 8 a.m. to 7:30 p.m. EST Friday and Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Herbert Porter San Antonio, TX

Its ok, We've only had it a month and it shut down once and had to reset it. Buffers a lot. Keeps kicking one of our phones out

2 years ago

Reply from Guardian Protection

Hi Herbert,
I am sorry for your frustration. I would like to get you some assistance with these issues. Can you please email your account information (full name, premises address, phone number) to [email protected] so that I can locate your account. I appreciate your patience and look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sherwin Nourani Copperas Cove, TX

The base package does not protect the entire home, as there are windows in other rooms of the house that do not have any coverage.

2 years ago

Reply from Guardian Protection

Hi Sherwin,
Thank you for taking the time to connect with us. That is correct. A base package is an affordable way to help protect points of entry in a home that are most often targeted by intruders. The great thing is that with Guardian, you can expand your base system . If you would like to learn about some of the options that are available, we would be happy to speak with you about them. Please email us at [email protected] and include your account information (full name, premises address, phone number) and the best time to reach you.
Sherwin, thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lorynn Hollie

Delayed video on doorbell. Outage in service with doorbell. Lights up in red so everyone can see that it's not working properly. Customer service is not the best.

2 years ago

Reply from Guardian Protection

Hi Lorynn,
I am sorry for the difficulty. I have located your account and have escalated this to our supervisor. You will be hearing from us by phone within 24 to 48 hours. Thank you for your patience as we work to resolve this for you.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star

William A Fields Jr Pataskala, OH

Always there for you!! Have not had any false alarms doing the three weeks we have been on line

2 years ago

Reply from Guardian Protection

Hi William,
Yes, you are correct - we are always there for you! So happy to know that your system is working as it should and that you are doing so well in using it that there have been no false alarms in your first three weeks. Congrats and trust that we will continue to be there for you. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Belyne Bland-Xochihua Red Oak, TX

Have not had opportunity to really experience the service, The Techncian that came out was in a hurry and did not fully cover everything I believe he should have

2 years ago

Reply from Guardian Protection

Hi Belyne,
I am sorry that the technician did not spend enough time to fully cover the information you needed. I have escalated this to our supervisor and you will be receiving a callback within 24 to 48 hours so that we can provide you additional assistance so that you can begin to enjoy the many benefits of your new smart home system.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

check_circle

Verified Customer

star star star star star

Anna Arias San Antonio, TX

Easy to use, great customer service and guy who installed system (Mark F) was very knowledgeable!

2 years ago

check_circle

Verified Customer

star star star star star_border

Chris Dawson New Braunfels, TX

I haven't derived value from my service that differentiates from any other company. However great customer engagement.

2 years ago

check_circle

Verified Customer

star star star star star

Veronica San Antonio, TX

This company has been good so far. They are very knowledgeable and I really like that about them.

2 years ago

Reply from Guardian Protection

Hi Veronica,
Thank you! I am happy to hear that we are meeting your expectations and that we are delivering five-star service to you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Latoya Cleveland, OH

Their system is pretty easy to use. Unfortunately, I wasn't able to get the ring doorbell and they didn't tell me why.

2 years ago

check_circle

Verified Customer

star star star star star

Sandeep Strongsville, OH

They are a fair company. They have good customer service and I talk to them maybe once a week.

2 years ago

check_circle

Verified Customer

star star star star star_border

Ronald Millsboro, DE

Customer support is very responsive and the installation went well. So far, everything has been good.

2 years ago

Reply from Guardian Protection

Hi Ronald,
I am happy to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Valerie Franklinton, NC

Every time I call into customer service, they give me the right answers. It's easy to use!

2 years ago

Reply from Guardian Protection

Hi Valerie,
I am happy to hear that you are pleased with our level of care and service. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Amanda Houston, TX

I didn't like that their customer service team didn't reach out or check on me after installation. The cameras are always going on and off.

2 years ago

Reply from Guardian Protection

Hi Amanda.
I am sorry for your frustration. Please email your account information (full name, premises address, phone number) to [email protected] Thank you and I look forward to hearing from you.
Amy,
Customer Satisfaction Advocate

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Niver Parrish, FL

Had to call in ac company because installation of thermostat was not done cost 75 dollars I didn't want to pay

2 years ago

Reply from Guardian Protection

Hi Niver,
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected].
Thank you, Amy Customer Satisfaction Advocate

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Nicola Avena Ormond Beach, FL

It's user friendly and I feel that this company is deeply concerned about their clients safety.

2 years ago

Reply from Guardian Protection

Hi Nicola,
Thank you so much for the positive feedback. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ana Monsivais Haltom City, TX

They were very helpful when I called in twice because I had forgot my password to login

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Agnes Bradenton, FL

They put in a security system with cameras that don't work. The door lock also doesn't work. My experience has not been so good with Guardian.

2 years ago

Reply from Guardian Protection

Hi Agnes,
I am sorry for the frustration. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star star

Rogelio San Antonio, TX

It's modern, straightforward, easy to use, and smartphone capable. They're easy to get ahold of.

2 years ago

Reply from Guardian Protection

Thanks Rogelio! We appreciate the review and feedback. So glad you are happy with your Guardian service.

Kevin
Customer Service Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Troy Plainfield, NJ

The best thing would be the cameras and the ease of access and simple to use. They have a good offer. The cameras disconnect a lot, though.

2 years ago

Reply from Guardian Protection

Hi Troy,
I am glad that you are enjoying the benefits of your cameras and the ease of access and simplicity of your Guardian smart home security system. Life is better when it's safe! If you feel that you have an issue we may be able to help troubleshoot by phone or that our technician may be able to resolve onsite, please email your account info (full name, premises address, phone number) to [email protected] and I will escalate to a supervisor for you. You can also reach us directly at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star star

David Allen Houston, TX

No issues with the system. Friendly setup and thorough explanation on the system use.

2 years ago

Reply from Guardian Protection

David,

Thanks for the positive feedback and glad to hear your system is working well. Thanks for being a Guardian Protection customer!

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star star

Alyssa Moore Frederick, MD

Cost Efficient and easy to work with. Just wish cameras were included win basic package

2 years ago

check_circle

Verified Customer

star star star star star

Gerald McClendon Pittsburgh, PA

Great Service, Customer is very helpful when you call. I love the door bell camera.

3 years ago

Reply from Guardian Protection

Thanks Gerald. We love the doorbell camera too! It's a great feature to be able to check out the front porch whenever you want, and to receive alerts when you need too. Thanks for being a Guardian Protection customer.

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star star

Felenia Indianapolis, IN

We chose to go with Guardian Protection because it was convenient and it was also recommended.

3 years ago

Reply from Guardian Protection

Hi Felenia,
We are honored to have been recommended to you. So glad to know that you are finding your smart home security system convenient. We are here for you whenever you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Arlene Brooksville, FL

Customer support communicates with you fully and lets you know exactly what's going on.

3 years ago

Reply from Guardian Protection

Hi Arlene,
I am happy that you have found our teams to be highly communicative and responsive. Our Care and Monitoring specialists are Guardian's own employees -- U.S.-based, well-trained, and dedicated to serving you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Linda J Cincinnati, OH

You are never without any protection at all. This is good service to me and it's easy to work.

3 years ago

Reply from Guardian Protection

Hi Linda,
You are correct. We are here for you 24/7. Our U.L. Five Diamond Monitoring Center never sleeps so that you can. I am happy that you are also finding your Guardian smart home security system easy to work. We strive for true peace of mind for you, our valued customer! Thank you for choosing Guardian Protection. Life is better when it’s safe. Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Darla Bradenton, FL

I chose to go with Guardian Protection for their reputation and the people I dealt with.

3 years ago

Reply from Guardian Protection

Hi Darla,
We are honored that you chose us. We have been helping to protect homes and families since 1950 and I think this says something about our long-term commitment to safety and reliability. The people behind our sign make us who we are and I am glad that their dedication to outstanding service was evident in the experience that you have had. Thank you again for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

James Tampa, FL

Initially starting the system very thorough but I like utilizing my cell phone and the application.

3 years ago

Reply from Guardian Protection

Hi James,
I am happy that you enjoy the convenience of having the Guardian App to control your system from anywhere simply by using your cell phone. Other customers tell us they love it, too. So glad we can help you save a little time and make life easier. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Susan Joshua, TX

Customer support has answered every question we have had and we haven't had any issues.

3 years ago

Reply from Guardian Protection

Hi Susan, it’s wonderful to hear you are getting strong support from our Customer Care team! We are always here to help. Stay safe, and thank you for choosing Guardian Protection. Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Brenda Lakeland, FL

I haven't had any problems with the company. I can keep an eye on my son at all times.

3 years ago

Reply from Guardian Protection

Hi Brenda,
I am happy that everything is working well with your Guardian smart home security system and that you appreciate the convenience of being able to keep an eye on your son at all times. That is true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Jenu Twinsburg, OH

The product is working as I expected. I really enjoy the Peace of mind that it gives me.

3 years ago

Reply from Guardian Protection

Thank you for sharing your experience, Jenu! Peace of mind is truly what it's all about. Stay safe! Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Jared Indianapolis, IN

I really haven't had any issues with them. The setup process is really nice and easy and the guy was really nice.

3 years ago

Reply from Guardian Protection

Hi Jared, so happy that your pro install went well! Our techs always try to give our customers the best experience possible. Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Richard Lexington, NC

They need to lower that camera prices because I wouldn't want more if the cost stayed the same.

3 years ago

Reply from Guardian Protection

Hi Richard,
I am happy to know that you find our service to be five star. We work hard to keep our smart home security affordable and we will take your opinion into consideration. Thank you for taking the time to review us and thank you for choosing Guardian Protection. We appreciate it! appreciated.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Katie New Kensington, PA

The customer service representatives are very knowledgeable and quick and readily available.

3 years ago

Reply from Guardian Protection

Hi Katie, so glad to hear you are getting the awesome customer service you deserve. Thank you for choosing Guardian Protection, and stay safe! Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anonymous Sharon Hill, PA

It's ok... nothing exciting you have to pay for every single item I really wished I had just gone out and gotten the ring security system

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Thank you for taking the tine to connect with us. We strive to keep our system as affordable as possible without losing its outstanding reliability. If there are system-related issues that we need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Mark Carrollton, TX

Good surveillance on my property and controlling functions from the application.

3 years ago

Reply from Guardian Protection

Hi Mark,
I am happy to know that we are delivering five-star satisfaction to you and that you are also putting the Guardian App to work for you! It definitely lets you be in control of your security, no matter where you are. Trust that our U.L. Five Diamond monitoring center never sleeps so you and your family can have true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021