Name: Guardian Protection
Rating: 3.2

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Verified Customer

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John Fairborn, OH

Many issues when I moved in, and continued for maybe a month. Plus miscommunication about what I wanted and what I received.

6 years ago

Reply from Guardian Protection

Hi John, I'm sorry to hear you had some issues. If I can help make the customer experience better please message your account information so I may research. Thank you

Mar. 12th, 2018

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Verified Customer

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Andre Latimore Clinton, MD

I've had Guardian since I was told about it by the neighbors. Every time I call, they take care of me.

6 years ago

Reply from Guardian Protection

Hi Andre, thank you for the great testimonial. We are proud to provide you with peace of mind!

Mar. 13th, 2018

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Verified Customer

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Michael Schaeffer Avon, IN

I have had them for ten years before now. They don't have technical support on the weekends, from midnight to 6 or 7 am, which is a problem, so I've had a bad experience so far.

6 years ago

Reply from Guardian Protection

Hi Michael, thank you for being a long time customer! We do have a few technical employees that work over night, even tho our customer service takes a break. Please let me know if I can help you with any questions!

Mar. 13th, 2018

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Verified Customer

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Christine Rodriguez Boerne, TX

It was offered to us by the builder. They're prompt, they have a good response, and good customer service.

6 years ago

Reply from Guardian Protection

Hi Christine, thank you for the great feedback! We hope you are enjoying your new home and security system.

Mar. 13th, 2018

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Verified Customer

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Shelley Cizio Kalamazoo, MI

We're with them because we had a contract that we had to fulfill. They've been responsive to most everything.

6 years ago

Reply from Guardian Protection

Hi Shelley, thank you for leaving a review! We are honored to help protect what matters most.

Mar. 13th, 2018

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Verified Customer

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Barry Oltmans Painesville, OH

We just punch the code, we don't have internet or anything. It was with home builders we had, and everything is going okay.

6 years ago

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Verified Customer

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Melissa Bauer Gibsonia, PA

We've stuck with them since we had them before. It's the latest equipment now, and they were punctual and met all my customer service needs.

6 years ago

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Verified Customer

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Philip Molishus Valencia, PA

We use them since they work with Ryan Homes. Their customer support did everything they said they are going to do.

6 years ago

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Verified Customer

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Elizabeth Johnson King George, VA

They were the company provided by the builder. They have been very responsive every time I needed to get in touch with them.

6 years ago

Reply from Guardian Protection

Hi Elizabeth, thank you for the review! I'm glad to hear you have experienced our less than 30 second response time on emergency alarms!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Mar. 15th, 2018

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Verified Customer

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Dorian Pineda Leander, TX

Everything just works. I already had it when I just moved, and they've done everything I needed them to do.

6 years ago

Reply from Guardian Protection

Hi Dorian, thank you for taking Guardian Protection with you during your move! We are happy to help protect your family wherever you may go.

Mar. 8th, 2018

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Verified Customer

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J.T. Lexington, SC

Guardian came with the development. The technology works fine, and they are quick to respond to situations.

6 years ago

Reply from Guardian Protection

Hi J.T. thank you for being a Guardian customer. We appreciate the feedback and hope you have a safe day!

Mar. 8th, 2018

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Verified Customer

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Smith, Jessica Atlanta, GA

The equipment is effective, and their customer support is extremely helpful. They follow through on promises.

6 years ago

Reply from Guardian Protection

Hi Jessica, thank you for the excellent testimonial! We hope the system provides you peace of mind.

Mar. 8th, 2018

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Verified Customer

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Leanne Mawhorter Westfield, IN

We got our system through our new home builder, and it's easy to use. The only customer support I've had to deal with up to now was the installation.

6 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian a review. I'm so glad to hear the system is bringing you convenience .

Mar. 8th, 2018

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Verified Customer

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Care Patricia Douglassville, PA

I chose them based on a referral. I had a few problems, but they were resolved by their customer support.

6 years ago

Reply from Guardian Protection

Hello, thank you for reviewing Guardian Protection. I'm glad to hear you were referred to us by a trusted friend. Please give us a call 7 days a week if you have any further issues. We are proud to help protect what matters most!

Mar. 9th, 2018

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Verified Customer

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R.F. Burtonsville, MD

Customer support is very good, when you call them they are there. The equipment is very easy to use.

6 years ago

Reply from Guardian Protection

Hello, thank you for the great customer testimonial! I'm glad to hear the system has been user-friendly for you.

Mar. 9th, 2018

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Verified Customer

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Sejal Patel Hatfield, PA

I'm with them because their service was included with the building. They have great customer support.

6 years ago

Reply from Guardian Protection

Hi Sejal, thank you for the great customer testimonial! Congratulations on building your new home and security system.

Mar. 9th, 2018

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Verified Customer

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Melissa

It is a Great security system and very reliable. I like that it is accessible by phone an added bonus??

6 years ago

Reply from Guardian Protection

Hi Melissa, thank you for the great review. The smart phone app is a great tool for on the go monitoring of your security system. Please let us know if you ever have questions!

Jan. 29th, 2018

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Verified Customer

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Robert Betancourt Lewes, DE

Guardian Protection came with the house. They've been responsive every time. Nothing's gone wrong with their equipment.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Robert. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Alejandro Torres Orlando, FL

Great customer service; they are always on time. It's high quality equipment and it has never failed me.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Alejandro. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Bryan Crawford Roswell, GA

They have average equipment, I guess. They wrote me into a long term contract that I didn't realize that I was signing up for. Be careful of what you sign up for because they get you into a long term contract that you don't realize that you sign up for, and the next thing you know, you keep paying on something that you can't use.

6 years ago

Reply from Guardian Protection

Hi Bryan, I'm sorry to hear you feel you can't use the system. We want to make sure you get full use of your security system if possible. Please message me back with your issue and address of services. Thank you.

Jan. 25th, 2018

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Verified Customer

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Jon Drake Burlington, NC

They sent several service people out and I wasn't happy with the results and they just wanted to keep charging me for support. I've actually been meaning to cancel it. The equipment seems cheap.

6 years ago

Reply from Guardian Protection

Hi Jon, thank you for being a Guardian Protection cusotmer. I'm sorry to hear you are considering cancelling. Please message me with your address of services and I can see how we can help.

Jan. 25th, 2018

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Verified Customer

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Patrick Reynolds Centreville, MD

The camera that was installed at the rear of the house fell off the mount. The service was part of the builder's package. I think they are rather overpriced.

6 years ago

Reply from Guardian Protection

Hi Patrick, thank you for being a customer of Guardian Protection. I looked into your account and see that a service call ran today to re-attach your camera. Please let me know if you experience any further issues.

Jan. 25th, 2018

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Verified Customer

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Pamela Oxendine Brandywine, MD

They always respond quickly. I haven't had any problems with the equipment. It was already in here when I moved in.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Pamela. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Marisa Slye Aurora, CO

Guardian Protect came with the house. I haven't had any customer service problems yet and the equipment all works good.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Marisa. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Bruce Danzis Zephyrhills, FL

excellent customer service always takes their time with you and we had exceptionally nice and neat installers.

6 years ago

Reply from Guardian Protection

Hi Bruce,

Thank you for the compliments on our services! We are honored to help protect what you value most in life.

Jan. 15th, 2018

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Verified Customer

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Matt R. Cleves, OH

Great system. Took 4 different appointments to get the system set up correctly. Other than that everything has been great.

6 years ago

Reply from Guardian Protection

Hi Matt, welcome to the Guardian family! We are happy to have you as a customer and look forward to providing you peace of mind. I'm sorry about the repeat trips, your feedback will help us improve the customer experience.

Jan. 15th, 2018

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Verified Customer

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Mayra San Antonio, TX

So far when my alarm has gone off 3 times. Only one time out of the three some one called me to make sure everything was ok

6 years ago

Reply from Guardian Protection

Hi Mayra,

Thank you for choosing Guardian for your protection needs! There is a short dialer delay on the system to help reduce false alarms, so typically if you disarm the system within 20 seconds of sounding it will not transmit a signal to our central station. Please call us anytime to test your system at 1-888-895-4805 or at

Jan. 15th, 2018

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Verified Customer

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Tim Knechtel Hermitage, PA

Feel very secure, and very easy to use. Easy to work,and a well respected name. Fell it's a good deal financial y

6 years ago

Reply from Guardian Protection

Him Tim,

Thank you for choosing Guardian Protection for your security needs. We are happy to have you as a customer and look forward to providing you peace of mind.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Jones home Chesterfield, VA

Sales rep didn't explain entire payment process and tech forgot to install some of the products/features that were ordered

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave a review. I'm sorry to hear some of your features were not installed, please message or email your address of services to . I would like to correct this issue for you.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Dan Shinton Urbana, OH

The service is fine. The billing department needs fired. My bill has been screwed up for six months now to the point you are threatening to cut off my service even though I have paid my bill!

6 years ago

Reply from Guardian Protection

Hi Dan,

Thank you for the feedback, we definitely apologize about the delay in the billing credit. I have looked into your account and see that that credit was applied on 1/2/18. If you have any further issues please message me.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Jeff Sipniewski Dayton, OH

Customer service always seems genuinely concerned about any issues we have and they take care of them.

6 years ago

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Verified Customer

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Juan Shields Upper Marlboro, MD

They were recommended to us. I think they do a great job. Whatever we've needed so far they have shown us they know what they are doing. I'm comfortable with the service.

6 years ago

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Verified Customer

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George Paredes Houston, TX'

It was a referral we got from the people that helped us move into our new home. I guess they're good so far.

6 years ago

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Verified Customer

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Auto Huntsmans Marion, OH

I don't really remember why we got it, I just remember someone we knew had it so we went with it. Still, customer service has been pretty good and responsive.

6 years ago

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Verified Customer

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Michael Millsboro, DE'

Enjoyed talking to staff. Friendly courteous and knowledgeable staff. Explained the system thoroughly

6 years ago

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Verified Customer

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Lucila Castillo Gainesville, VA

I don''t have complaints so far. Easy to follow navigation on their online site. Prompt action if there is an alert.

6 years ago

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Verified Customer

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William Pitcock Westfield, IN

We've had them before hand and they have always been responsive. The system always works and I have no issues with it.

6 years ago

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Verified Customer

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D.C. 27909

I like the service, and the equipment is good and works quickly. I just like the service, it's good.

6 years ago

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Verified Customer

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Ruth Hughes 62816

They just take good care of everything. I'm happy with the equipment and it does everything I expected it to do.

6 years ago

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Verified Customer

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MJI San Diego, CA

Problems with initial installation caused me to waste several hours over 3 days time. Also, questioning about what I was told about Protection 1 to get me to switch to Guardian.

6 years ago

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Verified Customer

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John Loney Hillside, NJ

Customer support is good, and the installation process was fine as well. Guardian Protection is a good company; we haven't had a problem with it.

6 years ago

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Verified Customer

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Elizabeth Toller Raleigh, NC

We chose Guardian protection because of the good reviews. The equipment is excellent. Installation process was great.

6 years ago

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Verified Customer

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Laurie Evans Milford, OH

I am a recent widow which made me purchased the security system my husband has died. Overall, the equipment is good and the service has been great

7 years ago

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Rachael Houston, TX

I have been a member of Guardian Protection since 2022. I have never had any problems with them until I decided to get more equipment. I asked how much it would cost to purchase a doorknob and garage door opener, and I was told that it would only be $1.00 more on my bill. Everything was installed and worked fine, then all of a sudden I get a 600.00 bill. I call them to figure out what is going on, and they tell me that I owe this from the products that I just ordered. You can understand why I was confused since my understanding was that I owed 1.00 more. I was told they would review the transcript of the call and give me a call back. I never received a call back, and that was months ago so I assumed they resolved the issue. Just recently they have shut down access to my app. So now I am not able to view any doorbell camera footage or have access to my garage. I called them just a couple of days ago about what was going on; and they told me it was because of the balance on my account. You can imagine my surprise, as I did not receive a call in months to try to resolve the issue. Obviously I am not valued as a customer, and they just want money out of me. I feel like any other business would have tried to problem solve with me especially because from my perspective, I don’t owe them anything. Also, if I knew how much it was at the time that I ordered it, I would have simply paid. However, I was either unintentionally or intentionally told something different. I am extremely disappointed with this company, and currently waiting for a call back on cancelling. Since they didn’t call me months ago at the time of the issue, I doubt I will receive a call to discuss. Also, they have reviewed the transcript of the phone call, but I did not receive a copy. This just all seems very shady.

9 months ago

Reply from Guardian Protection

Hi Rachael, I am sorry for the frustration. I believe you also posted this same complaint on Yelp a few days ago. At that time I requested that you please private message your account information so that we can try and get you some assistance. To date, we have not heard back from you. Because we are unable to locate an account using only a first name we will need some additional information to begin the research and assistance process. Kindly send your account information (full name, premises address, phone number) to [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2023

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Lee Shabe Leesburg, VA

I have been a long time Guardian Protection customer. I have the service at my home (replaced ADT) and had it at a beach house. I went to get it for my business. What a mess. The person we dealt with said we had no credit even though we have approved credit with all of our vendors (including other utility services). Each time they said they checked, the rep sent back the wrong company name and addresses. We resent the correct information they repeatedly sent back the wrong info and said we had no credit. I have a credit service for my businesses that tells me when our credit is checked or when there is an event impacting our credit score. Not once were we notified via the service that Guardian ran our credit. We were told by Guardian we would have "to pay the entire installation cost up front and the first year of monitoring." Unreal. Or I could add it to my personal account and credit. Not only am I going elsewhere for my business security but I am now considering changing my home security as well.

11 months ago

Reply from Guardian Protection

I am sorry for the frustration. We have been honored to serve you as a satisfied residential customer of Guardian Protection for a number of years and hoped to provide the same peace of mind to you in securing your new business. Like all businesses, Guardian has established credit requirements that help to ensure our company remains financially sound and capable of providing quality security service to all of our customers. Consistent with this best practice, all credit reports pulled for prospective customers are documented. Guardian recommends that you reach out to Equifax if you believe your information may be incorrect. Based on the credit information reported to us in this instance, Guardian made an effort to offer you a few options -- requesting a minimal deposit or a personal guaranty in order to provide your new business with security. These options were declined. Please feel free to reach out to your sales representative if you have any questions or if we can be of further assistance to you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

May. 19th, 2023

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antonio johnson Houston, TX

If you're looking for a real non AI bot generated review then here I am. The Guardian Protection does what it says it does. Constant monitoring, one little slip up and they immediately contact you. I accidently set off my alarm and receive a call no later than 1 second. Honestly annoying in an impressive way. The devices work as they should and they are very easy to use. Customer service is friendly. But as you see, I didnt give them a 5 STAR review. The policy and devices are not fully explained to you. They tell you just enough information to get you to purchase. But not all of it. Me being excited to get security for my home didnt read the fine print. You sign up for an outrageous term contract. 60 months might not sound long, until you realize its 5 years. Then you understand there is a early termination fee, but its way higher than you can imagine. Might as well be 1,000 dollars. The device is helpful but youll soon find yourself not using it as much as you thought you would. I forget to turn the thing on all the time. Also the cameras dont record. Thats an additional package. To be honest you're better off with a DIY camera system. Cheaper in the long run and doesnt rely on having WIFI to run your cameras. Forgot to mention, functioning internet is required for your cameras to work. I once had something break in my yard during a storm. I tried to see what happened on my cameras and realized due to the internet being down I couldn't retrieve it. Guardian Protection is not a bad company. They do exactly what they claim and never lied about any of their statements. I never picked up the phone and received a rude customer service representative. But will leave information out about things you wouldn't know to ask. I was told there was an early termination fee, was not told the amount. I was told I'd receive cameras with my package, was not told the cameras had limitations. Technically they never hid this information from me, but If I had the information I have now I would have been better off without it. If you can get a decent package for maybe a one year commitment, and it only cost you about a range of 70 to 80 bucks I say get it from Guardians. But not more than that.

1 year ago

Reply from Guardian Protection

Hi Antonio,
We are honored to be your partner in security – our monitoring center never sleeps so you can have 24-hour peace of mind. We’re pleased to know that our monitoring center has responded within one second to your alarm incidents and that you find your smart home security devices easy to use and operating as they should. All cameras require an internet connection to operate; Guardian cameras are no different. If you are having difficulty, please give us a call at 1-800-PROTECT (1-800-776-8328). We are here for you. Our customer care team consists of our own employees, based here in the U.S, They love what they do and I’m glad you have had the chance to talk with them and found them helpful. I’m sorry that you feel frustrated about the security agreement that you signed. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party. We look forward to continuing to serve you. Life is better when it’s safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 30th, 2023

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Barbara Thomas

Our installation technician was Denise. She was great! Explained everything in detail to us and made sure we understood how to use the system. Very professional and friendly. Would highly recommend her!!

1 year ago

Reply from Guardian Protection

Hi Barbara,
Welcome to the Guardian family! Happy to know that our professional technician was friendly and thorough in walking you through the use of your new smart home security system. We believe it is the very best way for our customers to get off to an immediate start in enjoying the many benefits and peace of mind the system can bring. Our techs love their work ! I will be sure and share your comments with our tech's supervisor. They are greatly appreciated. Thanks for choosing Guardian, Barbara. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 4th, 2022

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Ron Breckenridge Blackwood, NJ

Derek B was on time, did a fantastic job on our entire system and went into great detail on the system and the directions on the use of the system. Derek provided outstanding customer service.

1 year ago

Reply from Guardian Protection

Hi Ron,
Happy to know that our professional technician did a fantastic job in activating your system and walking you through how to use it. A professional installation makes all the difference! Welcome to the Guardian family. Life is better when it's safe.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2022

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Brian Criminger Elgin, TX

Chuck N came out to update our system and I was totally pleased with his customer service and professionalism. He serviced our system 10 years ago and I appreciate his time and dedication to the company.

2 years ago

Reply from Guardian Protection

Thank you, Brian, for being a long time Guardian customer. We are honored to be your partner in security. So happy to hear that our professional technician delivered five-star service to you. Our techs love what they do and we in turn do our best to provide them with a strong, solid culture and support that makes Guardian the kind of company for whom they enjoy working. I will be sure and share your comments with our technician's supervisor. They are greatly appreciated. Thanks again for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 20th, 2022

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Joyce Ellis Bowie, MD

I have been a customer for 27 years, not missing a payment for 25 years. Guardian Protection is a pretty good service. The problem I have is with their cameras, and in hindsight I did have a big problem with the cameras facing the driveway at our old address. I paid over $1,700 to have cameras installed at our new address and the one over the driveway has giving me trouble almost from the beginning, and since around June/July it just doesn't work at all. Guardian Protection sent someone to check it out and he couldn't fix it, he passed it up as our WiFi, well three other cameras are working !! Guardian Protection even convinced me to split the WIFI in our home, that has truly complicated the rest of our WiFi needs, laptops cellphone, TV'S, it's been a nightmare since we split the WiFi. So for the pass10 months about 8 service techs have been to our home, for installation of course (which all should have been completed and working after installation), too putting in batteries, changing motion sensor, and they wanted to send another tech to try and fix the driveway camera again at a cost. Which could cost up to $150. Guardian Protection plug in connection for the cameras stays RED ALL THE TIME. I've tried resetting it, but it switches back and forth but stays mostly RED. I'm going to change services. Weighting my opinions with other companies. But I will be changing. Sometimes you gotta get rid of the old and try something new. It just really seems like in these times you just can't good quality service even when there are NO MISSED PAYMENTS FOR OVER 25 YEARS. I call this a loyal customer and customer should feel the same way about the service they are paying for. I would like for Guardian to FIX THIS CAMERA THEY INSTALLATED and I don't feel I should have to pay anything to fit it. Guardian Protection a 2 1/2 stars.

2 years ago

Reply from Guardian Protection

Hi Joyce,
I am sorry for the frustration. Thank you for being a long-time customer. As you know, customer satisfaction is very important to us. I apologize that you had had difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours. Thank you for your patience.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 10th, 2022