Name: Guardian Protection
Rating: 3.1

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Verified Customer

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Mark Carrollton, TX

Good surveillance on my property and controlling functions from the application.

3 years ago

Reply from Guardian Protection

Hi Mark,
I am happy to know that we are delivering five-star satisfaction to you and that you are also putting the Guardian App to work for you! It definitely lets you be in control of your security, no matter where you are. Trust that our U.L. Five Diamond monitoring center never sleeps so you and your family can have true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Jeffrey Fisher Fayetteville, NC

They have poor customer service when you call you are transferred to different departments that do not know how to assist you and I was only calling to take off auto pay something so simple they made major

3 years ago

Reply from Guardian Protection

Hi Jeffrey,
I am sorry for the difficulty. We strive for better service than that. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Shonta Hartsville, SC

Every time I called because of an issue there were very quick and answered all of my questions.

3 years ago

Reply from Guardian Protection

Hi Shonta,
This is great to hear, thank you so much for taking the time to leave your feedback. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Alesha Salisbury, NC

I enjoy the safety that comes with having Guardian Protection. I would recommend them.

3 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Alesha,
I am sorry for your frustration. If there are issues that we still need to resolve, I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Regina Euclid, OH

The best thing is to protect your home and your loved ones. Everyone has been courteous and very professional

3 years ago

Reply from Guardian Protection

Regina,

Thanks for being a Guardian customer, and for the positive feedback. Glad you are having a good experience.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Paul Fox River Grove, IL

The system works properly. I have had no problems. They're very good at customer service.

3 years ago

Reply from Guardian Protection

Hi Paul.
I am happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Salvatore & Piera Bradenton, FL

It was already installed in the home that I bought. So far it's been good protection.

3 years ago

Reply from Guardian Protection

We aim to please! So glad to hear you have had a good experience with Guardian Protection, and are happy with the level of security and protection. Thank you for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 26th, 2021

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Verified Customer

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William Riverview, FL

Being able to remote access the security from my phone that controls everything.

3 years ago

Reply from Guardian Protection

William,

So glad you are able to easily access and control your security system from you phone. Our app is one of customers' favorite features! Thanks for being a Guardian Protection customer.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Lashon Gastonia, NC

Notifications are late. They should be on time and there shouldn’t be so many of them. There is a notification for everything.

3 years ago

Reply from Guardian Protection

Hi Lashon,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can discuss this issue with you further and get you further assistance with it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Felecia Mesquite, TX

Very user friendly. I like being able to access everything being away from home.

3 years ago

Reply from Guardian Protection

Hi Felecia,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and how easy it is to operate our home security systems. I am glad that you agree! Thank you for choosing Guardian Protection, we appreciate your business.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Charmaine Harper Woods, MI

When the alarm went off, they called me right away. The equipment is pretty up to date.

3 years ago

Reply from Guardian Protection

Hi Charmaine,
Our U.L. Five Diamond monitoring center never sleeps so you can have true peace of mind. We are here for you! Glad to know that you are having a five-star experience in making Guardian your security partner. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Verified Customer

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Johnel Varnum Canton, NC

Affordable and durable and reliable. Customer service is very nice. I can always call and access it.

3 years ago

Reply from Guardian Protection

Johnel ,

Glad to hear you are having good success with your system. Thanks for being a Guardian Protection customer!

Kevin
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Ginny Canton, OH

The experience has been great so far. I look forward to the installation of our new shower.

3 years ago

Reply from Guardian Protection

Hi Ginny,
I think you may have the wrong company. We are Guardian Protection -- offering professionally installed and monitored smart home security systems. Perhaps you would want to locate the review site for your provider so that you can share this nice review about them. Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 12th, 2021

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Verified Customer

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Nadine Bradenton, FL

The monitoring is the best thing about using Guardian Protection for home security.

3 years ago

Reply from Guardian Protection

Nadine,

We agree! Our monitoring team is not only a fantastic group of people, the team has been recognized by the industry and won multiple awards. We are so proud of them, and glad to hear they are delivering great service for you. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Alexis Churchton, MD

To me, the best thing about Guardian Protection is the notifications and instant response time.

3 years ago

Reply from Guardian Protection

Hi Alexis,

Thank you for being a 5 star customer! So glad to hear you are getting fast notifications and response time. Stay Safe!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Becky Deltona, FL

It all works and it's easy. The best thing about Guardian Protection is the mobile app that you can use.

3 years ago

Reply from Guardian Protection

Hi Becky,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Jerry Dover, DE

I am able to use it on my cell phone, which I like. Reinstallation went quick and everything is working fine.

3 years ago

Reply from Guardian Protection

Hi Jerry,
Thank you for taking the time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app and I am happy that you agree. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Mar. 10th, 2021

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Verified Customer

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Joan Greensboro, NC

The customer support personnel are easy to talk to and its easy to get answers from them.

3 years ago

Reply from Guardian Protection

Hi Joan,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Eric Bradenton, FL

The best thing about using Guardian Protection for home security is the simplicity of use.

3 years ago

Reply from Guardian Protection

Hi Eric,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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James Royse City, TX

Customer support has been helpful because they have responded every time that we've needed them to answer a question.

3 years ago

Reply from Guardian Protection

Hi James,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. . Trust that we will continue to be supportive in every way.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Andrew Wildrix Plano, TX

Mobile interface is a breeze to use and the system reminders keep your attention.

3 years ago

Reply from Guardian Protection

Hi Andrew,
Thank you for taking the tie to connect with us. So happy to know that you find the Guardian mobile app super easy to use and that the interactive features such as arming reminders a helpful advantage. We're proud to be able to combine reliability with convenience and timesaving features in one home security system. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 5th, 2021

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Verified Customer

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Joe niro Belle Vernon, PA

Seems very reliable for the money. When alarm went off police were here promptly.

3 years ago

Reply from Guardian Protection

Hi Joe,
Our UL-certified Five Diamond monitoring center never sleeps so that you can! Glad to know that we are providing five-star reliability and great value. We are honored to be your security partner. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Verified Customer

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Rattay Harry Cranberry Twp, PA

Response and personnel are exceptional and installation was done timely and tidy.

3 years ago

Reply from Guardian Protection

Hi Rattay Harry,
I am pleased to hear that you find the response of our teams to be timely and that our professional technician was exceptional and highly attentive to keeping things neat and clean during and post-install,. Our goal is to provide you with a quality experience. Here's to peace of mind! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Verified Customer

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Gilbert Roup Murrysville, PA

Excellent company, give you an honest assessment of what you need, their response time was superb.

3 years ago

Reply from Guardian Protection

Hi Gilbert,
Thank you for taking the time to review us. Our goal in providing reliable, affordable home security is to be upfront regarding the right solution to your specific security needs. And from there our tech and monitoring teams go to work. Trust that our care, tech, and 24-hour monitoring center will be there when you need them! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Verified Customer

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Ann San Antonio, TX

Came and adjusted cameras and failed to calibrate cameras after allowing a stalker onto my property without being filmed. They offered no way of making amends.

3 years ago

Reply from Guardian Protection

Hi Ann,
I apologize for the difficulty, If you would like me to research this further and have our supervisor contact you, I am happy to help. Please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account. Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

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Verified Customer

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Amber Haltom City, TX

Easy set up, technician was knowledgeable. Great price for coverage and easy to use

3 years ago

Reply from Guardian Protection

Hi Amber,
Thank you so much for the positive feedback and for being a Guardian Protection customer. . Our customers love how easy it is to operate our home security systems. I am glad that you agree.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Verified Customer

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Larry Brownsburg, IN

Things have gone smoothly from installation to today. Installer we out of his way to help us.

3 years ago

Reply from Guardian Protection

Hi Larry,
I am happy to hear that your experience with Guardian Protection has been a positive one. We value your feedback. Thank you for being a customer.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Verified Customer

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Michelle Mesquite, TX

Set up was great but I don’t like the doorknob thing. When I signed up for it I wasn’t sure what I was actually getting.

3 years ago

Reply from Guardian Protection

Hi Michelle,
I am happy that your system setup went well. I would be happy to connect you with a member of our technical care team to review your smart door lock to see if we can improve your experience with it. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate for you to get you some assistance. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Robert Baltimore, MD

This option is the most affordable. It works well. The app is easy to use. The installer was nice.

3 years ago

Reply from Guardian Protection

Hi Robert,
So glad that our system was a good fit for your budget. I'm happy to know that you are enjoying the convenience and ease of the Guardian App and that our professional technician delivered a five star experience in installing your new system. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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K. Nelson Cincinnati, OH

Too many appts to get equipment installed, cameras don't share feed with home pad, video upload is spotty.

3 years ago

Reply from Guardian Protection

Hi K. Nelson,
I am sorry for the difficulties and I would like to get you some assistance with the cameras and video upload issues. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate this issue to our supervisor. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Minnie McMillan Durham, NC

Rapid response to problem ; technician answered all questions and concerns; fixed problem

3 years ago

Reply from Guardian Protection

Hi Minnie,
I am happy to hear that we provided a rapid response to your problem and that our professional technician resolved in and answered all of your questions. Our techs undergo many hours of training so that they can provide five star satisfaction to you, our valued customer.
Thank you for choosing Guardian. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Marie Perry San Antonio, TX

Great company, this company is quick and efficient. I highly recommend their services.

3 years ago

Reply from Guardian Protection

Hi Marie,

Glad to hear you are enjoying your home security from Guardian, and that you recommend us so highly. Thank you for choosing Guardian Protection. Life really is better when it's safe!

Kevin
Customer Satisfaction Advocate

Jan. 25th, 2021

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Verified Customer

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Anonymous Hazlet, NJ

I feel safer. They always call us to find out how we’re doing. They are always interested in feedback.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I am happy to know that you feel safer with your Guardian Protection home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind. Please call us anytime if you have questions. Our in-house customer care specialists can be reached at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 24th, 2021

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Verified Customer

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Rabin Cornelius, NC

Good customer service and I am pretty satisfied with the equipment too. The best thing is the low cost.

3 years ago

Reply from Guardian Protection

Hi Rabin,
Thank you for taking the time to connect with us. We work hard to keep our system affordable so that as many people as possible can take advantage of its benefits. It's great to hear that our security system is doing its job and that you find our customer care specialists to be helpful. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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David Port Charlotte, FL

Every time I’ve called, customer service has been pleasant and helpful. It is nice security for the house.

3 years ago

Reply from Guardian Protection

Hi David,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Donna Louisville, KY

It’s not the cheapest and I’ve had a better system. When I call support with a problem, it doesn’t seem like anybody really cares.

3 years ago

Reply from Guardian Protection

Hi Donna,
I apologize for any difficulty that you have experienced. I would like to get you some assistance with any issues that you may be having. Please email your account info (full name, premises address and phone number) to [email protected]. so that I can escalate the issue for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

star star star star star

Darlis Bargersville, IN

The system is easy to operate. I would very likely recommend it to someone else.

3 years ago

Reply from Guardian Protection

Hi Darlis,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Rama Valencia, PA

I like it. It gives me peace of mind. I get good customer service and the protection I need. I am very happy with it.

3 years ago

Reply from Guardian Protection

Hi Rama,
Thank you for your positive feedback. There is nothing like peace of mind! If you need assistance, please don't hesitate to give us a call at 1.800.PROTECT (800.776.8328). Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

star star star star star

Anonymous Millsboro, DE

It seems to be a secure system that works if we need it. I like knowing that the house is secure.

3 years ago

Reply from Guardian Protection

Hello,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Matthew Fayetteville, NC

It was very quick and easy to sign up with them and their system works with no issues.

3 years ago

Reply from Guardian Protection

Hi Matthew,
I am happy to know that you are finding your Guardian Protection smart home security system easy to use and that we are delivering five-star satisfaction. We work hard to make the sign-up process smooth and easy and glad it worked so well for you. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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David Spring Hope, NC

I signed up with Guardian Protection because of their good reviews and competitive price. Their system is very user friendly.

3 years ago

Reply from Guardian Protection

Hi David,
Thank you for taking the time to connect with us. I am happy to know that you are finding your Guardian Protection home security system to be user and friendly and the price to be competitive and the system well rated as compared to other professionally installed security systems. Our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Jodiann Fayetteville, NC

I was told this was the best company and I have found them to be very reliable and not too expensive.

3 years ago

Reply from Guardian Protection

Hi Jodiann,
We are honored to know that you chose us because you were told from a source that you trust, that we are the best company. Many customers describe us as being reliable and affordable and I am glad that you have found this to be true. Trust that we take your security seriously. The Guardian Protection monitoring center never sleeps so that you can enjoy peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

star star star star star

Sandra Rockwall, TX

When I set off the alarm, it calls after a couple of second. I am pretty happy with the service.

3 years ago

Reply from Guardian Protection

Hi Sandra,
I am happy to hear that you are pleased with our level of care and service. Thank you for the positive feedback and for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Jerman Fort Worth, TX

Everything is really good. It is good quality and the people that came were just great.

3 years ago

Reply from Guardian Protection

Hi Jerman,
I am happy to know that your Guardian Protection home security system is delivering five star satisfaction. It's great to know that our professional technician provided a great service experience to you. You can trust that our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Kelly Parrish, FL

They have good service and good equipment. I like knowing they are monitoring us.

3 years ago

Reply from Guardian Protection

Hi Kelly,
I am happy to know that your Guardian Protection home security system is delivering five star satisfaction. You can trust that our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Henry Caldwell, NJ

The system seems pretty good. We did have a dedicated person to help us go over all our needs when we purchased it.

3 years ago

Reply from Guardian Protection

Hi Henry,
Thank you for taking the time to connect with us. I am happy that you are finding satisfaction with your Guardian Protection home security system. Our dedicated sales professionals undergo many hours of training to ensure that they understand and solve the security needs of our customers without a high-pressure approach. We look forward to providing you peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Andrea Blacklick, OH

They are very patient and give good explanations for the services and products they offer. The installer was awesome.

3 years ago

Reply from Guardian Protection

Hi Andrea,
Thank you for taking the time to review us. I am glad that are pleased with the level of care and service that you received. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

star star star star star

Brian Westfield, IN

Customer support is very prompt and courteous. I like that it is reliable and bullet proof.

3 years ago

Reply from Guardian Protection

Hi Brian,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

star star star star star

Gary Hainesport, NJ

Pretty good quality equipment. Everything was set up for us and they sent someone out right away.

3 years ago

Reply from Guardian Protection

Hi Gary, I am happy to hear you are enjoying your Guardian Protection smart home security system. Life is better when it's safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Grant Kenneth Brandon, FL

Great service from installation to questions about setting up my account on line.

3 years ago

Reply from Guardian Protection

Hi Grant,
I am happy to hear that you are pleased with our level of care and service. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 7th, 2021