Name: Guardian Protection
Rating: 3.2

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Verified Customer

star star star star star

Dnice

There always monitoring. The system always updates and plus they email me any alerts. The response time is great.

4 years ago

Reply from Guardian Protection

Hello,

Thank you so much for being a part of the Guardian Protection family! It's great to hear the quick response time and smart notifications are bringing you the peace of mind you deserve.

Oct. 29th, 2019

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Verified Customer

star star star star star

Lorainne

We have been customers for 25+ years. Great product. Only problem is that sometimes I can't disarm from my phone.

4 years ago

Reply from Guardian Protection

Hi Lorainee,

Thank you for being long time customers! Sometimes a phone will hop on and off of WiFi and have trouble connecting - I suggest using it right before you leave the home or once you are out of the driveway. Please call us if you have any further issues.

Oct. 29th, 2019

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Verified Customer

star star star star star

Ralph Topeka, KS

It works and I like the remote phone pack. Customer service always provided answers to the problems.

4 years ago

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Verified Customer

star star star star star

Laura Buffalo, NY

There is always somebody that can answer my questions or if I have a problem, that can help walk me through it.

4 years ago

Reply from Guardian Protection

Hi Laura,

Thank you for sharing 5 star customer feedback. Guardian Protection is happy to provide you with additional peace of mind every day. I'm glad to hear our customer care team has been knowledgeable and helpful when needed.

Oct. 16th, 2019

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Verified Customer

star star star star star

Janet Indianapolis, IN

No problems. It's easy to use and operate. The young man that came out to instal was really nice and professional.

4 years ago

Reply from Guardian Protection

Hi Janet,

Thank you for being a part of the Guardian Protection family! It's great to hear you enjoyed your installation and the technician took the time to ensure you were educated on the system operation.

Oct. 16th, 2019

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Verified Customer

star star star star star

Raymond Indianapolis, IN

The person I spoke to when to extra lengths to take care of me and make sure I had the service I needed.

4 years ago

Reply from Guardian Protection

Hi Raymond,

Thank you for reviewing your recent customer service experience. Guardian Protection is dedicated to helping to protect what matters most to you every day.

Oct. 16th, 2019

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Verified Customer

star star star star star

Judy Columbus, OH

I'm happy with it. They just make it real easy. They're right on top of it whenever I've had a question.

4 years ago

Reply from Guardian Protection

Hi Judy,

Thank you so much for sharing a 5 star review for Guardian Protection. We are dedicated to providing you additional peace of mind every day with professional security monitoring.

Oct. 16th, 2019

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Verified Customer

star star star star star

John ryba

Good. Protection services; responsiveness. Need more or better FOB choices and pricing for elderly.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for providing helpful feedback as it will help us improve the customer experience. We appreciate your continued business very much.

Sep. 16th, 2019

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Verified Customer

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Anonymous Upper Marlboro, MD

Their sales staff could be a lot better, I had a really bad experience last week and it has left a bad taste in my mouth. Once my contract expires I will be speaking to another company.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave honest feedback on your customer experience. Please message us here or email as we would like to hear more about your experience.

Sep. 11th, 2019

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Verified Customer

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Ralph Estero, FL

The security equipment always performs well and I feel secure but the gentleman in customer support gave me some misleading information.

4 years ago

Reply from Guardian Protection

Hi Ralph,

Thank you for taking the time to leave helpful feedback on your customer experience! We always strive for first call resolutions but please let us know here if we can help any further with your issue.

Sep. 11th, 2019

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Verified Customer

star star star star star

Anonymous Akron, OH

Guardian protection is very good and deters criminals. I just like and it works for me. It is easy to manage.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer review! It's wonderful to hear the professionally monitored security is providing you peace of mind. Guardian Protection appreciates your business very much.

Sep. 11th, 2019

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Verified Customer

star star star star star

Brownsburg Resident Brownsburg, IN

Always reliable, and very responsive customer service. Peace of mind due to consistency of great service.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family and providing 5 star feedback! We are proud to protect your world in Brownsburg, IN

Sep. 9th, 2019

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Verified Customer

star star star star star

Linda Winston Indianapolis, IN

Good experience and I like the customer service. Could improve on the cost of your services, such as camera's.

4 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for sharing helpful feedback on your customer experience. We are always looking to provide top of the line security solutions at a competitive cost.

Sep. 9th, 2019

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Verified Customer

star star star star star

Donna Indian Trail, NC

I've opened the door by mistake and they've called me right away. I have no problems with it, it works just fine.

4 years ago

Reply from Guardian Protection

Hi Donna,

Thank you for being a 5 star customer! It's great to hear the quick response times (even on false alarms) is bringing you additional peace of mind!

Aug. 30th, 2019

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Verified Customer

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Marisa

Their equipment is not good there install is terrible the the job is never done right. I've had to have several repair people come out to check multiple problems that were constant. Their prices are very high and then they lock you into a contract. Very unscrupulous company to deal with.

4 years ago

Reply from Guardian Protection

Hi Marisa,

Thank you for providing feedback, I'm very sorry to hear of the service issues. If you are still experiencing issues please message us the address under private message so we may help further.

Aug. 28th, 2019

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Verified Customer

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Patricia Upland, CA

I've had multiple problems with it but every time I've had a problem they worked it out. It breaks down on me and I have to wait for somebody to come out and fix it.

4 years ago

Reply from Guardian Protection

Hi Patricia,

Thank you for sharing honest feedback, I'm sorry to hear of the troubles. If you are currently experiencing any troubles please let us know by messaging here. Thank you

Aug. 28th, 2019

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Verified Customer

star star star star star

Anonymous

Good. Very prompt in responses. Can't say much. System has been trouble free, therefore not much interaction.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share a 5 star experience! It's great to hear the security system is working well for you, we are always here to answer any questions!

Aug. 27th, 2019

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Verified Customer

star star star star star

Rose bissett

Experience is great. They are very helpful when I talk to them.i also feel safe and secure with the system

4 years ago

Reply from Guardian Protection

Hi Rose,
Thank you for reviewing your customer experience! It's great to hear you have found the customer care team helpful when needed. Guardian Protection is here to help protect what matters most every day.

Aug. 27th, 2019

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Verified Customer

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Robert Johnson

Mostly positive. They do however raise rates without notifying those who have paperless accounts. They are also sometimes very slow in calling in after an alarm (2-3 minutes)

4 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for providing constructive feedback on your services. Our central station does have an average response time of 30 seconds or less on alarms, I'm sorry to hear you've experienced longer wait times and I would like to have this looked into if you could please private messge your address of services. Thank you

Aug. 26th, 2019

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Verified Customer

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Ken

Didn't realize when I bought the warranty, I still was attempted to be nickel dimed for someone to come and correct a simple issue. Am considering canceling warranty.

4 years ago

Reply from Guardian Protection

Hi Ken,

Thank you for providing feedback on your customer experience. Our extended repair agreement covers equipment and labor for a low $25 copay if due to normal wear and tear. If we can help look into anything further please message here or email

Aug. 26th, 2019

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Verified Customer

star star star star star

Debra Moss

It's easy to use and I feel safe in my home and around my home I would refer this service to all friends and family.

4 years ago

Reply from Guardian Protection

Hi Debra,

Thank you for sharing a great customer testimonial! We are glad to hear the professionally monitored security system is bringing you the peace of mind you deserve every day.

Aug. 19th, 2019

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Verified Customer

star star star star star

Amy Doyle

Our experience has been good. They are quick to respond to non-emergency situations as well as emergency

4 years ago

Reply from Guardian Protection

Hi Amy,

Thank you for providing great customer feedback! It's wonderful to hear the less than 30 second average response time on alarms if providing you the peace of mind you deserve.

Aug. 21st, 2019

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Verified Customer

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James Mt. Dora, FL

The technician they send out when there are issues, deals with any problems I can't resolve. It all works but I wish it would cost less.

4 years ago

Reply from Guardian Protection

Hi James,

Thank you for the helpful feedback on your customer experience. Guardian does attempt to stay competitive with our pricing as the costs of providing award-winning security monitoring are on the rise. We appreciate your business!

Aug. 9th, 2019

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Verified Customer

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Craig Indio, CA

The peace of mind is the best thing about using Guardian. It seems to work fine and they've been very good and contacted me.

4 years ago

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Verified Customer

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Thomas

Any time I need them, they call and they respond. The system is dependable and I love that it works.

4 years ago

Reply from Guardian Protection

Hi Thomas,

Thank you for sharing a great customer experience. Guardian Protection is proud to offer award-winning security monitoring to our loyal customers. Have a safe day!

Aug. 9th, 2019

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Verified Customer

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Don

Have never needed them for an emergency thankfully, but the way they trick you in to long terms contracts is despicable and I will cancel with them the second my contract expires

4 years ago

Reply from Guardian Protection

Hi Don,

Thank you for sharing helpful feedback on your customer experience. I'm sorry to hear you feel deceived by the agreement - please reach out here via message or email if we can help look into anything specifically for you.

Jul. 30th, 2019

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Verified Customer

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Stanley La Puente, CA

Guardian Protection is the only home security system around with a good price at the time I bought it. It's easy to use.

4 years ago

Reply from Guardian Protection

Hi Stanley,
Thank you for sharing a 5 star customer testimonial. Guardian Protection is proud to provide award winning and cost effective security solutions. Have a safe day!

Jul. 16th, 2019

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Verified Customer

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Jewell Port Richey, FL

Every time I've called, I've gotten a good answer and they've helped me every time I've had to call them.

4 years ago

Reply from Guardian Protection

Hi Jewell,

Thank you for sharing a 5 star review of your security services. Guardian Protection is proud to provide you with additional peace of mind.

Jul. 16th, 2019

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Verified Customer

star star star star star

Kathryn Overland Park, KS

I've been with them for a few years and we've been happy with their service. They're very responsive.

4 years ago

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Verified Customer

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Dustynne Riverview, FL

The device is small and isn't obtrusive. We had some problems initially with the customer service and they finally fixed them.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback on your customer service. I'm glad to hear the issues were resolved and we look forward to providing you with additional peace of mind every day.

Jul. 16th, 2019

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Verified Customer

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Jackie

My experience has been positive. In my experience with Guardian, they are quietly competent and reliable.

4 years ago

Reply from Guardian Protection

Hi Jackie,

Thank you for sharing a 5 star review for Guardian Protection. We are dedicated to protecting what matters most to you every day.

Jun. 12th, 2019

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Verified Customer

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Wendy Macon, GA

The equipment is just as good as the rest of the other services we've used before. The best part is the quick turn around when you have a problem.

4 years ago

Reply from Guardian Protection

Hi Wendy,

Thank you for taking the time to share your customer experience with Guardian Protection. We are proud to help protect your world every day.

Jun. 5th, 2019

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Verified Customer

star star star star star_border

John Van Wert, OH

I'm not sure they have anything that's any more up to date than ours. The customer service is pretty responsive to service calls.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for sharing your customer experience. Guardian Protection is proud to protect your world with award-winning home security monitoring. Thank you for your business!

Jun. 5th, 2019

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Verified Customer

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Mitchell Meadville, PA

They've always been pretty good but lately they're charging too much. We might be looking for a new one.

4 years ago

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Verified Customer

star star star star star

Mary rodriguez

Customer service is excellent. So is their product been with them 7 years and never had problems with products.

4 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for taking the time to share 5 star feedback. Guardian Protection is proud to be your home security provider of choice for 7 years and we will work hard every day to bring you additional peace of mind.

May. 29th, 2019

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Verified Customer

star star star star star

Antonio Brown

It's been a pleasant experience, I've even referred two new subscribers for your services because I was impressed

4 years ago

Reply from Guardian Protection

Hi Antonio,

Thank you for choosing Guardian Protection for your home security needs. Also thank you so much for the continued business and referrals, we are proud to help protect your world.

May. 29th, 2019

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Verified Customer

star star star star star

Nikolaus Steiger

All in all they are a good company, Service & Products excellent. Responds to problems prompt and precise.

4 years ago

Reply from Guardian Protection

Hi Nikolaus,

Thank you for reviewing your customer experience! It's great to hear the fast response is providing you the additional peace of mind you deserve.

May. 21st, 2019

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Verified Customer

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June

Fast competent response to any alarm. When I had battery problems they responded and took care of the problem.

4 years ago

Reply from Guardian Protection

Hi June,

Thank you for taking the time to leave feedback for Guardian Protection! It's wonderful to hear the quick response time is providing you the additional peace of mind you deserve.

May. 21st, 2019

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Verified Customer

star star star star star

William Rucinski

experience has been great for 20 yrs, price is very reasonable and all customer service interaction has been fine

4 years ago

Reply from Guardian Protection

Hi William,

Thank you for being such a long time customer! Guardian Protection is proud to help protect what matters most to you every day. Thank you for your continued business!

May. 21st, 2019

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Verified Customer

star star star star star

Dave Yurasits

Easy set up and great customer service. App is very easy to use and manual testing is also very easy

4 years ago

Reply from Guardian Protection

Hi Dave,

Thank you for sharing a great customer experience! I'm glad to hear you are finding the services user-friendly; that is always the goal!

May. 7th, 2019

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Verified Customer

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Marsha

They have been very good, easy to work with but the phone app is a little slow but it may be my phone !

4 years ago

Reply from Guardian Protection

Hi Marsha,

Thank you for providing helpful feedback on your customer experience! If you ever have additional technical questions please call us at 1-800-PROTECT. We appreciate your business.

May. 7th, 2019

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Verified Customer

star star star star star

Brad Culpeper, VA

It is very easy to use and it works well. Whenever I all because I need help, they always answer my questions.

4 years ago

Reply from Guardian Protection

Hi Brad,

Thank you for being a 5 star customer! We appreciate your business and feedback very much.

May. 2nd, 2019

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Verified Customer

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Chrissy Townsend, DE

Customer support is very good. They have always gotten back to use with the problem. The equipment works fine for what we need.

4 years ago

Reply from Guardian Protection

Hi Chrissy,

Thank you for taking the time to share your experience with Guardian Protection. We are proud to be your home security provider and will work hard to bring you additional peace of mind every day.

May. 2nd, 2019

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Verified Customer

star star star star star

Carol Plainfield, IN

I feel more secure because the equipment works most of the time and the people have been dependable.

4 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for providing a great customer review! It's wonderful to hear you are feeling the peace of mind professional security monitoring can bring.

May. 2nd, 2019

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Verified Customer

star star star star star

James

Everything works fine, I know when I leave my house, it is secure. Every time I call, they answer my questions.

5 years ago

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Verified Customer

star star star star star

Marilyn

Great customer service and prices. Very trustworthy and their quality of service and great protection

5 years ago

Reply from Guardian Protection

Hi Marilyn,

Thank you for sharing a great customer testimonial! Guardian Protection always strives to bring the latest smart home security solutions to our customers at competitive prices. Thank you for your business.

Apr. 23rd, 2019

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Verified Customer

star star star star star

Barbara

Love the knowledge that my house is very secure at night when I set it, or when I'm away on vacation.

5 years ago

Reply from Guardian Protection

Hi Barbara,

Thank you for being a 5 star customer! We are glad to hear the quick response time is providing you the additional peace of mind you deserve.

Apr. 23rd, 2019

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Verified Customer

star star star star star

Simon A. Barber

All of my contact personnel were very professional and customer oriented. Couldn't do enough for me, the customer!

5 years ago

Reply from Guardian Protection

Hi Simon,

Thank you for sharing 5 star feedback on your customer experience! Guardian Protection is proud to be your home security provider. Thank you for your business.

Apr. 16th, 2019

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Verified Customer

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Dennis Toledo, OH

I have never had a problem with the equipment. It gives me peace of mind. They are always available when I call.

5 years ago

Reply from Guardian Protection

Hi Dennis,

Thank you for sharing 5 star feedback on your customer experience! Guardian Protection is proud to offer a less than 30 second average response time on all alarms; your peace of mind is important to us.

Mar. 29th, 2019

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Verified Customer

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Bob

Instant response to issues or questions when I have a problem with equipment or questions about features of the system

5 years ago

Reply from Guardian Protection

Hi Bob,

Thank you for taking the time to share a 5 star review! Guardian Protection is proud to be your home security provider and bring you peace of mind every day. Thank you for your business.

Mar. 13th, 2019