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Guardian Protection

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8.6

Overall Score

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Clarence Carrollton, VA

I am satisfied with it. It works. They showed up when they said they were going to show up and do what they say they are going to do.

3 years ago

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Reply from Guardian Protection

Hi Clarence,
Thank you for choosing Guardian Protection for your security needs. I am happy to hear that you are satisfied and that our expert technicians were on-time and installed everything as expected.
We're honored to have you as our customer!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Patrick Crowley, TX

When I am not there, my house is protected and that is peace of mind, also when I am asleep. It did take them to change the program after they installed it.

3 years ago

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Reply from Guardian Protection

Hi Patrick, I agree that peace of mind comes from a home that is protected even when you aren't there or fast asleep. Always remember to arm your Guardian Protection system before you leave or go to bed, for the best in peace of mind. If you have any questions, please call us anytime at 1-800-PROTECT (1-800-776-8328).
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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Gururaj Flemington, NJ

So far it is good. It was recommended by the builder and we found them pretty advanced compared to other providers.

3 years ago

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Anonymous Kaufman, TX

Haven’t had any problems with it. It provides me with home security. They answer my questions when I ask.

3 years ago

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Anonymous Aledo, TX

They do what they say they are going to do. I use them for monitoring and there are good results. They are responsive.

3 years ago

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Kierztyn Fort Worth, TX

Really high tech and easy to use and the person that came out here was willing to work with me on times and stuff because I am busy.

3 years ago

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Richard Hampton, VA

Guardian is good. I like all the features. The guy explained it and showed us how to use it. It’s a nice system.

3 years ago

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Jacqueline Humble, TX

What they offer is good. It is secure and safe and good quality. The man was knowledgeable and nice.

3 years ago

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James Keller, TX

We’ve had very fast customer support that is very knowledgeable. The price and we feel secure in home.

3 years ago

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Genet Euclid, OH

Thought they would be a good choice for me because they had good reviews and I like that it is easy to understand.

3 years ago

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Robert Brandywine, MD

I really need to know how to turn the sound up so I can hear it but I like that I can see it on my phone if someone is at the door.

3 years ago

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Lorenzo Roberts Salisbury, MD

Good service, much needed, good professional service, good equipment. More cameras could be added to the initial package

3 years ago

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Reply from Guardian Protection

Hi Lorenzo,
Thank you for choosing Guardian Protection! We are proud to help protect your world with smart home security features.

Aug. 4th, 2020

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Albert

Guardian is a very good company with good equipment and reasonable rates. have techs to get back with answers to questions

3 years ago

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Reply from Guardian Protection

Hi Albert,
Thank you for taking the time to share a great customer experience. Please reach out anytime we can be of further assistance; we are happy to help!

Jul. 27th, 2020

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Donna

Technically, guardian protection is up to date. It’s easy. They’ve been responsive to our needs.

3 years ago

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Reply from Guardian Protection

Hi Donna,
Thank you for taking the time to share a great customer review! Guardian Protection appreciates your business.

Jul. 23rd, 2020

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Rigoberto

When I call, I get the answer quickly, they really help whenever I have an issue. I like that you can use the device with the app.

3 years ago

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Reply from Guardian Protection

Hi,
Thank you for taking the time to share great customer feedback! Guardian is proud to help protect what matters most to you every day.

Jul. 23rd, 2020

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Paul

Everything works well and functions. It seems to be up to speed. The best thing about using it is the remote access.

3 years ago

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Reply from Guardian Protection

Hi Paul,
Thank you for highlighting the benefits of a smart home security system with Guardian! We are proud to help protect your world every day!

Jul. 23rd, 2020

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Malcolm

I send them a lot of emails and I don’t get follow up on many of my questions. I do like that it reminds you when you didn’t lock something.

3 years ago

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Reply from Guardian Protection

Hi Malcolm,
Thank you for taking the time to review your customer experience. If you ever have questions the quickest way to reach us is at 1-800-PROTECT but feel free to reach out to [email protected] as well.

Jul. 23rd, 2020

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Colleen

The price was reasonable. They seem trustworthy. It is simple and the people keep sending me texts and call me.

3 years ago

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Reply from Guardian Protection

Hi Colleen,
Thank you for being a 5-star customer! Guardian Protection is proud to help protect what matters most to you each day.

Jul. 23rd, 2020

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Charlene

The mobile app is the best thing about it. Learning how to use it was very easy. The product is very easy to use.

3 years ago

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Reply from Guardian Protection

Hi Charlene,
Thank you for the 5-star review! It's wonderful to hear you have found the security system user-friendly and it is bringing you peace of mind.

Jul. 23rd, 2020

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Patricia

My favorite this is that I can turn it on and off with my phone. The representative was very nice and respectful.

3 years ago

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Reply from Guardian Protection

Hi Patricia,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear you are enjoying the interactive security features like the smartphone app.

Jul. 22nd, 2020

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Charles

It's modern and it goes with house and is very vocal. It allows me to use an app even outside of the home. Also it as easy to set up.

3 years ago

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Reply from Guardian Protection

Hi Charles,
Thank you for being a valued part of the Guardian Protection family! It's great to hear the interactive security features like the phone app are bringing you convenience.

Jul. 22nd, 2020

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Anonymous

I’m pretty impressed their callback features. I like that it works, though I have not fully experiences all of the technical devices.

3 years ago

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Reply from Guardian Protection

Thank you for being a valued customer of Guardian Protection! It's great to hear you are enjoying the professional security features.

Jul. 22nd, 2020

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Robert

Sales person gave me all the information. It works well with my lifestyle. I enjoy it so I am satisfied.

3 years ago

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Reply from Guardian Protection

Hi Robert,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and business very much.

Jul. 22nd, 2020

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Anonymous

No wait times when you call customer service. There is good communication. It gives me peace of mind.

3 years ago

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Reply from Guardian Protection

Hello,
Thank you for the 5-star review! We appreciate your business very much and it's great to hear the local customer service is providing helpful support and peace of mind.

Jul. 22nd, 2020

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Yolanda

They are reliable and get you help right away. It is the best thing for home security. I had them in the past too.

3 years ago

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Reply from Guardian Protection

Hi Yolanda,
Thank you for trusting in Guardian Protection over the years! We appreciate your continued business and will work hard to bring you the best in security.

Jul. 22nd, 2020

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Rae & Stephen

The whole house is connected to it. I wish there was more technical support when they install it but other than that it has been good.

3 years ago

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Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection! It's great to hear you are enjoying the services and please reach out to our technical care team at 1-800-PROTECT anytime you have technical questions; we're happy to help!

Jul. 22nd, 2020

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Chris

They did a grat job. They've been very helpful and professional. I like their service and their products.

3 years ago

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Reply from Guardian Protection

Hi Chris,
Thank you for taking the time to share 5-star customer feedback! Guardian Protection is proud to help protect your world every day.

Jul. 23rd, 2020

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Sarah Lilleston

So far I have had a great experience with Guardian Protection. Their customer service has exceeded my expectations!

3 years ago

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Reply from Guardian Protection

Hi Sarah,
Thank you for choosing Guardian Protection for your security needs and for taking the time to share a great customer experience!

Jul. 23rd, 2020

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Patrick Walker

So far, it’s been a positive experience, as there haven’t bern too many issues understanding the system.

3 years ago

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Reply from Guardian Protection

Hi Patrick,
Thank you for choosing Guardian Protection! It's great to hear you are able to use the system as intended.

Jul. 16th, 2020

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Bonnie Everett

I like the services provided; howevere, the sales person always says someone will call to schedule and then they never do.

3 years ago

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Reply from Guardian Protection

Hi Bonnie, I'm sorry to hear you're having some scheduling issues. I was unable to locate an account under this name so please respond here or call us at 1-800-PROTECT if you are still having issues.

Jul. 16th, 2020

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Patrick

All the equipment works the way I need it to and I've had no issues. It's simple and sends a message to my phone so I can interact with it directly.

3 years ago

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Reply from Guardian Protection

Hi Patrick,
Thank you for taking the time to leave helpful customer feedback. It's great to hear you are finding the security system convenient and we hope to bring you additional peace of mind each day.

Jul. 10th, 2020

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Anonymous

The system is really good. They delivered verything they said they would. I like the integration of the system with the app.

3 years ago

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Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection! It's great to hear the interactive smart security features like the app are bringing you on-the-go convenience.

Jul. 10th, 2020

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Alicia

Customer service was very affirmative, professional, and helpful. Easy to use, very simple and convenient.

3 years ago

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Reply from Guardian Protection

Hi Alicia,
Thank you for reviewing your customer experience! It's great to hear you are finding the security system easy to use and Guardian Protection is proud to make your home a safer place.

Jul. 9th, 2020

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Jerry Ann

I had one false alarm and they were very prompt answering my call. It seems to be working properly and is easy to do.

3 years ago

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Reply from Guardian Protection

Hi Jerry Ann, thank you for sharing a great 5-star review! It's great to hear the quick response time is providing the additional peace of mind you deserve.

Jul. 9th, 2020

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Michelle

When I had questions, I could always call and get really good feedback to help me. It's easy to work the equipment.

3 years ago

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Reply from Guardian Protection

Hi Michelle,
Thank you for being a 5-star customer! It's great to hear customer care was helpful when needed and we are always happy to help.

Jul. 9th, 2020

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Don

I've contacted them several times and gotten very good service. So far it functions perfectly and I've had not issues.

3 years ago

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Reply from Guardian Protection

Hi Don,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your business and feedback very much. Have a safe day!

Jul. 9th, 2020

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Devin Plume Farmington, PA

My experience with Guardian has been wonderful. They have been super attentive to detail and our specific needs.

3 years ago

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Reply from Guardian Protection

Hi Devin,
Thank you for being a 5-star customer of Guardian Protection! It's wonderful to hear the staff have been efficient and helpful when needed.

Jul. 1st, 2020

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Jeff Erbig Riverton, NJ

I have been happy with the customer support as they have been able to simply help me over the phone. No waiting for a tech to arrive.

3 years ago

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Reply from Guardian Protection

Hi Jeff,
Thank you for choosing Guardian Protection as your home security provider! It's great to hear the phone technical support has been helpful and convenient!

Jul. 1st, 2020

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Patricia Crowley, TX

It's easy to use. I can use it from my phone. They have good rates and it seems to work really good.

3 years ago

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Reply from Guardian Protection

Hi Patricia, thank you for taking the time to share 5-star customer feedback; we appreciate your business!

Jul. 14th, 2020

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Anonymous Lewes, DE

I had ADT at another house and they’re pretty comparable. I used customer support once and they seem okay. So far no problems.

3 years ago

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Reply from Guardian Protection

Hi,
Thank you for switching to the Guardian Protection family! We are happy to help anytime you have questions.

Jun. 25th, 2020

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Mike San Antonio, TX

They're always there when you need them. It's high collar, good equipment. The cameras in the smart pad are the best.

3 years ago

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Reply from Guardian Protection

Hi Mike,
Thank you for reviewing your smart home security system with Guardian Protection! It's great to hear you are enjoying the advanced features and the peace of mind professional monitoring can bring.

Jun. 25th, 2020

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Anonymous Fort Worth, TX

Everything works right out of the box. The phone app is really nice to be able to check on the status of the home.

3 years ago

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Reply from Guardian Protection

Hello,
Thank you for being a 5-star customer! It's great to hear the phone app is bringing you much deserve convenience and peace of mind.

Jun. 25th, 2020

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Billy Keller, TX

They need to stop limiting the features that are accessible to their customers. Alarm.com has many more options but Guardian restricts our access to them.

3 years ago

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Reply from Guardian Protection

Hi Billy,
Thank you for providing helpful feedback that we can share with our developers! Please give us a call at 1-800-PROTECT if we can be of any technical assistance.

Jun. 23rd, 2020

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Paula Conroe, TX

They're always available when we call and they respond quickly. We haven't had any issues with the equipment.

3 years ago

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Reply from Guardian Protection

Hi Paula,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and continued business very much.

Jun. 22nd, 2020

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Diane Canyon Country, CA

It's working good. Anytime I needed them they answered my questions. I liked the emergency things like fire and police.

3 years ago

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Reply from Guardian Protection

Hi Diane,
Thank you for taking the time to share a 5-star review! Guardian Protection is here 24 hours a day to help when you need us the most.

Jun. 22nd, 2020

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Anonymous Pittsburgh, PA

The equpment works and they respond in a reasonable amount of time. I like the availability in the area.

3 years ago

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Reply from Guardian Protection

Thank you for being a part of the Guardian Protection family! Our headquarters is right here in Pittsburgh and we are proud to offer our customers a less than 30 second average response time on alarms.

Jun. 22nd, 2020

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David Camden-Wyoming, DE

Every time we've had an alarm you call right away. It seems to work pretty well. The best is that we're able to use it on our phone.

3 years ago

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Reply from Guardian Protection

Hi David,
Thank you for choosing Guardian Protection for your security needs! It's awesome to hear the smartphone app is bringing you everyday convenience and peace of mind.

Jun. 22nd, 2020

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Moises Liberty, TX

I don't know if I need an upgrade or what but the images are not very good at all. It's really blurry and you can't make anybody out. If I ever need it, it's not gonna help me.

3 years ago

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Reply from Guardian Protection

Hi Moises,
I'm sorry to hear of the issues with the images. You may need to upgrade your internet upload speed as you do need pretty fast internet for the best image and connectivity. If you are still having issues please give us a call at 1-800-PROTECT

Jun. 19th, 2020

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Margaret Cypress, TX

I can access it with my phone or the control pad. It's very simple to use. I guess they don't always make contact with their customers.

3 years ago

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Reply from Guardian Protection

Hi Margaret,
Thanks so much for taking the time to share great customer feedback. I'm glad to hear the security system by Guardian is proving user-friendly for you and we hope the system brings you peace of mind every day. Please reach out any time we can be of further assistance!

Jun. 22nd, 2020

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Chris Round Rock, TX

There were some issues at first because it was not set up right but it looks like everything is working and as long as it is working we are happy.

3 years ago

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Reply from Guardian Protection

Hi Chris,
Glad to hear you got your issues taken care of! Guardian Protection is happy to help and provide much-deserved peace of mind.

Jun. 22nd, 2020