Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Mary

It was a great experience. Their technician was fantastic, installation went beautiful and I'm happy with the system.

4 years ago

Reply from Guardian Protection

Hi Mary,
Thank you for taking the time to share a glowing review. It's great to hear the installation went well and Guardian Protection looks forward to providing you top of the line security.

Mar. 24th, 2020

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Verified Customer

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anonymous

Their equipment consistently went out, cameras went dead. I was with them for over a month and it never actually worked. They subcontracted another company to install the service and then they tried to blame that company. They need to hire professional installers that know how to install the system.

4 years ago

Reply from Guardian Protection

Hi there,
Thank you for taking the time to share your customer experience and we are very sorry to hear it was not up to the high standard we aim for. Please let us know if you are still in need of assistance.

Mar. 24th, 2020

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Verified Customer

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Constance Flint, MI

Its adequate, I've never had a security before but it's it's been good for me. They are prompt about answering your questions and assisting you.

4 years ago

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Verified Customer

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Phylis Converse, TX

It's a good company. The customer service is easy to work with. I'll recommend Guardian to other friends and family.

4 years ago

Reply from Guardian Protection

Hi Phylis,
Thank you for taking the time to review your customer service experience! It's great to hear you have been recommending us and we appreciate your continued business.

Mar. 20th, 2020

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Verified Customer

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Jennifer Houston, TX

They've been responsive for everything that I needed help with. It works the way that it's supposed to.

4 years ago

Reply from Guardian Protection

Hi Jennifer,
Thanks so much for taking the time to review your customer experience! Guardian Protection is proud to help protect what matters most to you every day.

Mar. 20th, 2020

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Verified Customer

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Stacey McKeesport, PA

Every time we had an issue, they were on top of it. I think the monitor could be louder with the door opening and closing. The alarm system is quick.

4 years ago

Reply from Guardian Protection

Hi Stacey,
Thank you for taking the time to share helpful feedback. We appreciate your business and look forward to providing you extra peace of mind every day.

Mar. 20th, 2020

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Verified Customer

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Glendon Canonsburg, PA

I've never had problems with it. It's all up to date. It is easy to connect with my phone in the morning or anywhere.

4 years ago

Reply from Guardian Protection

Hi Glendon,
Thanks so much for being a 5-star customer of Guardian Protection! It's great to hear you are taking advantage of the smartphone app for on the go control of your security system!

Mar. 20th, 2020

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Verified Customer

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Randy

Their equipment had already been placed in my house when I bought it. It seems to be working fine. So far so good.

4 years ago

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Verified Customer

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David Jones

Is nice to not to worry about your house while you at work and love the doorbell camera that's the best thing

4 years ago

Reply from Guardian Protection

Hi David,
Thanks for sharing great customer feedback. It's awesome to hear you are taking advantage of the doorbell camera and smart security features for peace of mind.

Mar. 9th, 2020

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Verified Customer

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John

Like the ease and control of the app. Doorbell video needs to be uploaded and pushed to devices faster. Assistant integration is good.

4 years ago

Reply from Guardian Protection

Hi John,
Thank you for providing helpful customer feedback. Guardian is proud to offer you technical assistance anytime you may need, and we appreciate your continued business.

Mar. 9th, 2020

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Verified Customer

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Anonymous Millsboro, DE

The company is fast - the response time is good. I haven't been with them long, but it's so far so good.

4 years ago

Reply from Guardian Protection

Thank you for taking the time to share 5-star customer feedback! it's great to hear our less than 20 second average response time on alarms is providing the peace of mind you deserve.

Mar. 3rd, 2020

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Verified Customer

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Anonymous Liberty Hill, TX

The responsiveness was lacking at times. The sensitivity and settings are pretty complicated and there was no assistance to try to fix it.

4 years ago

Reply from Guardian Protection

Hi there,
Thank you for sharing honest feedback on your customer experience as it will help us improve. if you are still experiencing any issues please reach out here and we will be happy to assist!

Mar. 3rd, 2020

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Verified Customer

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Jeffrey San Antonio, TX

They were very helpful. I had an issue with the system activating the way we wanted and they fixed it right away.

4 years ago

Reply from Guardian Protection

Hi Jeffrey,

Thank you for taking the time to share your customer experience! Guardian Protection appreciates your feedback and business very much.

Mar. 3rd, 2020

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Verified Customer

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Michael Fort Worth, TX

Everything is pretty good so far. It was pretty easy to use, pretty self-explanatory, not overly complicated.

4 years ago

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Verified Customer

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Adrian Hanover, MD

I'm still fairly new and it's not very user friendly. It's nice being able to go back and look at the video, looking at alerts.

4 years ago

Reply from Guardian Protection

Hi Adrian,
Thank you for choosing Guardian Protection for your security needs. If you have any technical questions please reach out to us at 1-800-PROTECT; our technical support would be happy to assist you.

Mar. 3rd, 2020

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Verified Customer

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Manuel San Antonio, TX

I'm not impressed. The customer service isn't good. The representative that came in the house was completely unprofessional and failed to inform me of information from Guardian's system and their company. It was a very negative experience.

4 years ago

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Verified Customer

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Genaro New Braunfels, TX

The wi-fi is never connecting. It goes off every time the alarm goes off. If they could follow through with new customers that enroll in your program to follow up and see how everything's working. Not just start us and leave us and then just start charging every month and charge an installation fee hen the job is not completed correctly.

4 years ago

Reply from Guardian Protection

Hi there, we would like to help and make sure your system is working at 100%; please private message your address of services here and we would be happy to help!

Mar. 3rd, 2020

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Verified Customer

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Adela Rivera

It's an easy to manage equipment, site and app. I don't think that there is not anything that you will need to improve

4 years ago

Reply from Guardian Protection

Hi Adela,

Thanks so much for taking the time to share 5-star customer feedback! It's great to hear you are finding the security system user-friendly.

Feb. 26th, 2020

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Verified Customer

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Adalberto

One feature I like is you can access it through your mobile device. You can see through the cameras who's at the door and who's going in and out.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share great customer feedback! It's nice to hear you are enjoying the smart security features such as the phone app for on the go convenience.

Feb. 24th, 2020

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Verified Customer

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Dashaun

Prompt response time and they're really quick about scheduling in home appointments to get things fixed.

4 years ago

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Verified Customer

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Michael

Guardian was the best for security with the doorbell camera. We haven't had any issues with the equipment.

4 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for taking the time to share a great customer experience! It's great to hear you are taking advantage of the smart home security features like the HD video doorbell!

Feb. 20th, 2020

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Verified Customer

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Jennifer Dresmich

Customer service is outstanding! I've never had a bad experience in the 5 years I've been a customer!

4 years ago

Reply from Guardian Protection

Hi Jennifer, thanks so much for being a 5-star customer! We appreciate your business and if you refer a customer to us you can earn a $100 credit on your account; more info here:

Feb. 11th, 2020

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Verified Customer

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Charlene Spann

Home security is a rather passive process. I wish I could do more research about products online rather than having to talk to someone.

4 years ago

Reply from Guardian Protection

Hi Charlene,

Thank you for providing helpful customer feedback, we appreciate your continued business and we are happy to help answer any questions.

Feb. 11th, 2020

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Verified Customer

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Richard E. Ofeldt

I like the customer service and the maintenance crews customer service. It's customer service at it's best

4 years ago

Reply from Guardian Protection

Hi Richard,
Thanks so much for taking the time to share 5-star customer feedback. If you refer a friend to Guardian you can earn a $100 credit on your account! More info here:

Feb. 12th, 2020

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Verified Customer

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David

Easy to operate. They are always friendly and they know the plan, they know what to do in an emergency.

4 years ago

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Verified Customer

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anonymous

Sometimes I'm not sure if certain sensors are working properly. They answer when I call and if I have a question they can answer it.'

4 years ago

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Verified Customer

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Bea

I like that contacting Guardian is easy and fast.I have been with them for 20+ years and feel confident with them

4 years ago

Reply from Guardian Protection

Hi Bea,

Thank you for being a 5-star customer for over 20 years! Guardian Protection is proud to help protect your world every day.

Feb. 6th, 2020

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Verified Customer

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Christine

Customer for 26 years. System is reliable. The only thing I would like to see is the cost not keep going up.

4 years ago

Reply from Guardian Protection

Hi Christine,

Thank you for being such a long time customer! We appreciate your feedback and will take it to heart.

Feb. 6th, 2020

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Verified Customer

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Rod Szalay

I would like to have access to my panel so I can add and remove devices without having to pay for a service person to come out all of the time.

4 years ago

Reply from Guardian Protection

Hi Rod,

Thank you for being a customer of Guardian Protection! We appreciate your helpful feedback as it will give us some food for thought. Have a safe day with security by Guardian.

Feb. 6th, 2020

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Verified Customer

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Melodie Curran

They don't charge for false alarms. Also don't call me if the alarm goes off and I shut it off in a few seconds

4 years ago

Reply from Guardian Protection

Hi Melodie,

Thank you for reviewing your customer experience with Guardian. It's true we will not bother you if you disarm the panel quick enough with a verified code; this helps reduce false alarm batches and fines! If we can ever be of further assistance please do not hesitate to reach out, we appreciate your business.

Jan. 24th, 2020

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Verified Customer

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Mike Frederica, DE

Customer service needs to be tweaked, it needs to be better. I do like the app on my smartphone and being able to control everything through it, it is an excellent feature.

4 years ago

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Verified Customer

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Sandra Indianapolis, IN

It does the job and lets you know if somebody is trying to come in. It is too expensive but that is my fault.

4 years ago

Reply from Guardian Protection

Hi Sandra,

I'm glad to hear the professionally installed and monitored security system is providing you peace of mind; that is always the goal! If you are ever facing financial trouble give us a call and we would be happy to help.

Jan. 23rd, 2020

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Verified Customer

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Nancy

Our only issue is we get 400 videos per month. Many times the videos recorded are simply cars/trucks going by with no contact with our home.

4 years ago

Reply from Guardian Protection

Hi Nancy,

Thank you for providing feedback. We have heard the motion setting on doorbell cameras can be sensitive if you need assistance please message here or call 1-800-PROTECT to troubleshoot.

Jan. 17th, 2020

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Verified Customer

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Naseer Indianapolis, IN

I have one installed wire that never functions and it is kind of odd and I lave voicemails for the salesperson and he does not return them frequently.

4 years ago

Reply from Guardian Protection

Hello Naseer,

Thank you for providing customer feedback; please private message your address of service and issue and we will be happy to help!

Dec. 30th, 2019

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Verified Customer

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Alfred Middle River, MD

Customer support has been very responsive to all my concerns. They keep you informed pretty much daily.

4 years ago

Reply from Guardian Protection

Hi Alfred,

Thank you for being a 5-star customer! It's great to hear customer support has been helpful to you when needed, we appreciate your business very much!

Dec. 30th, 2019

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Verified Customer

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Peter Kennett Square, PA

Responsive and very pleasant to deal with. I think the system is state of the art. I am simply a happy customer.

4 years ago

Reply from Guardian Protection

Hi Peter,

Thank you for sharing a glowing review of your security system! Guardian Protection is honored to be your home security provider of choice and we look forward to providing you with additional peace of mind.

Dec. 30th, 2019

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Verified Customer

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Anonymous

They were very quick on getting back to me with any questions or concerns. The system is easy to use.

4 years ago

Reply from Guardian Protection

Hi,

I'm glad to hear you are finding the security system easy to use and Guardian Protection thanks you for your continued business!

Dec. 26th, 2019

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Verified Customer

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Khanh

I've called them maybe 2-3 times and I've always gotten help. It seems pretty up to date and I haven't had issues.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to share your customer experience! It's great to hear the customer care staff has been helpful; we are here for extended hours when you need us!

Dec. 26th, 2019

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Verified Customer

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Daniel

They are very attentive and they do a great job of communicating if there's an issue. It works very easily.

4 years ago

Reply from Guardian Protection

Hi Daniel,

Thank you for providing 5-star customer feedback! It's wonderful to hear the monitoring and customer care has been helpful to you.

Dec. 26th, 2019

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Verified Customer

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Anonymous

They are friendly, answer the questions right away, walk through each step. So it's been good service.

4 years ago

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Verified Customer

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Crystal

They've always been very helpful and timely to respond. I've always felt very safe and never had any issues.

4 years ago

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Verified Customer

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H Loveland, OH

We like being able to see it on our phones. I like being able to control certain things when we're not home.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing great customer feedback! It's awesome to hear the smart phone app is bringing convenience to your every day life.

Dec. 26th, 2019

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Verified Customer

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Beth

They are polite. I have a front door lock that goes off line constantly this is a problem. My glass break just recently also went off-line. My system does not work properly.

4 years ago

Reply from Guardian Protection

Hi Beth,

Thank you for taking the time to share feedback. Please private message here or email with your address of service so we may assist further.

Nov. 15th, 2019

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Verified Customer

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Anonymous

Customer support seems very knowledgeable of everything and I am happy their service. It's pretty good.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your customer experience with Guardian Protection! It's great to hear you are enjoying the service and the phone staff has been helpful when needed; that is always the goal!

Nov. 11th, 2019

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Verified Customer

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Donna

They've been very fast to respond and very never had to wait long. I like the value in terms of service.

4 years ago

Reply from Guardian Protection

Hi Donna,

Thank you for being a 5 star customer! It's great to hear you are seeing the value in professionally installed and monitored security by Guardian Protection.

Nov. 11th, 2019

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Verified Customer

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David

Everything works well. It's simple, dependable, and easy to use. We've had no problems and really good service.

4 years ago

Reply from Guardian Protection

Hi David,

Thank you for taking the time to share a 5 star experience. Guardian Protection is dedicated to helping to protect what mattes most to you every day.

Nov. 11th, 2019

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Verified Customer

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Roger

Everything I needed came true. We got a good offer on the package and have had no problems with the system.

4 years ago

Reply from Guardian Protection

Hi Roger,

Thank you for sharing a 5 star customer review. Guardian Protection is proud to be your home security provider of choice and we are glad to hear the security package is working out great for you.

Nov. 11th, 2019

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Verified Customer

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Steve

Promptness with alarm going off __with accidental door openings. And being able to set alarm remotely.

4 years ago

Reply from Guardian Protection

Hi Steve,

Thank you for taking the time to review your customer experience on BestCompany. Guardian Protection is proud to offer a less than 30 second average alarm response and we appreciate your business very much.

Oct. 29th, 2019

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Verified Customer

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Valerie Breeden

Through a third party, it took me calling Guardian to get new signs. I thought they would have automatically sent them to me.

4 years ago

Reply from Guardian Protection

Hi Valerie,

Thank you for sharing your customer experience as it will help us improve processes. We are happy to have you order a sign or sticker anytime in your customer portal at

Oct. 29th, 2019

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Verified Customer

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Nancy Walton

Good. Have not had any problems and when something pops up they are efficient and contact me and take care of it.

4 years ago

Reply from Guardian Protection

Hi Nancy,

Thank you for sharing a 5 star customer experience! It's great to hear the professional security services are providing you with peace of mind.

Oct. 29th, 2019