Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Anonymous Santa Ana, CA

It's easy to use and they replace everything that's not working. They are actually a pretty good service. All around, including customer service, everything has been good.

5 years ago

Reply from Guardian Protection

Hi,

Thank you for the 5 star feedback, have a safe day with Guardian Protection Services!

Aug. 14th, 2018

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Verified Customer

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Dewayne Austin, TX

I haven't had any issues with the operation of the equipment and its fairly easy to understand. The technician that came out here was really friendly and they did a really good job.

5 years ago

Reply from Guardian Protection

Hi Dewayne,

Thank you for the informative feedback on Guardian Protection Services! I'm glad to hear the system has proved user-friendly and helpful. Have a safe day!

Aug. 14th, 2018

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Verified Customer

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Sridhar Mason, OH

When the power is down it doesn't work and it keeps beeping, beeping, and beeping forever so that's kind of annoying. I was really hoping for additional services in your package. It seems to be that the garage opener included that will work with the alarm they want to charge me for.

5 years ago

Reply from Guardian Protection

Hello Sridhar,

Thank you for the feedback on your services as it will help us improve the consumer experience. The security system does feature a backup battery which will power your system briefly until the power is restored. The beeping is to indicate to you that the security system is running off the backup battery and it's important to restore power. Please give us a call at 1-888-895-4805 anytime you may have questions.

Aug. 14th, 2018

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Verified Customer

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Veronica Riverview, FL

If you have an issue, customer service follows right up with it. Sometimes their equipment is dated and then they won't upgrade the equipment unless you sign another contract.

5 years ago

Reply from Guardian Protection

Hi Veronica,

Thank you for reviewing your customer experience with Guardian Protection. Like cellphone providers and other technical equipment companies; we help our customers with the high costs of new equipment by signing an agreement to offset the costs. Please let me know if you have any further questions or need further help. Thank you!

Aug. 14th, 2018

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Verified Customer

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Scott Norristown, PA

I've been working with the sales associate for the last year and he was very personable and excellent. I've had some problems and issues with Guardian, but they have been very quick to both sales and also the customer service to take care of the issues.

5 years ago

Reply from Guardian Protection

Hi Scott,

Thank you for choosing Guardian Protection for your security needs. We are honored to help protect what matters most to you in Norristown, Pennsylvania.

Aug. 14th, 2018

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Verified Customer

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Thomas Independence, KY

They don't contact me, I have to contact them for anything. But, they help me when I need them. It's not modern, I would like to have a system that's up to date. It's analog instead of digital and we can't arm our house remotely, we have to arm it in the house.

5 years ago

Reply from Guardian Protection

Hi Thomas,

Thank you for the helpful feedback on your experience with Guardian Protection! We would love the opportunity to speak with your regarding an upgrade of your current system, please give us a call or message me your contact info here.

Aug. 9th, 2018

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Verified Customer

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David Venice, FL

The installer was on time, did work, and got out of there. It's just a matter of pushing buttons and then leaving them, I don't have anything to complain about.

5 years ago

Reply from Guardian Protection

Hi David, thank you for the feedback on your installation. Our goal is provide you with reliable security and award-winning monitoring. Have a great day!

Aug. 10th, 2018

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Verified Customer

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Ronald Strasburg, OH

I have had trouble a couple of times with the tower knocking them out and they haven't received anything. They have to send people out to check on the tower.

5 years ago

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Verified Customer

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Jeffrey Schutz Taylor, TX

They've been helpful very helpful throughout the whole process of setup. It's very easy to use and very quick on the response when the alarm goes off.

5 years ago

Reply from Guardian Protection

Hi Jeffrey, thank you for the helpful review of your services. Our top priority is to provide our clients with award-winning security monitoring and peace of mind.

Jul. 11th, 2018

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Verified Customer

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John Cardini

They're always quick and right to the point to handle any problems immediately. This system is more advanced than anything I've ever dealt with. It is cheaper than ADT

5 years ago

Reply from Guardian Protection

Hi John,

Thank you for the great review of your security services with Guardian Protection! It's wonderful to hear we beat out the competition and that you are enjoying your top of the line system.

Jul. 11th, 2018

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Verified Customer

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Mitchell Stanley

Anytime we've had issues with our alarm system if they haven't been able to help us fix it over the phone then they send someone out within the next couple days to get it fixed.

5 years ago

Reply from Guardian Protection

Hi Mitchell,

Thank you for sharing your service experience with Guardian Protection! I'm glad to hear the service department has been able to schedule your visits efficiently. Please let us know if you ever have further questions.

Jul. 10th, 2018

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Verified Customer

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Carissa Lavette

Every time I've talked to them they've provided very nice personable people and it's been very consistent. Their touch screen is very user friendly and easy to use.

5 years ago

Reply from Guardian Protection

Hi Carissa, thank you for the great review of your services! We appreciate the feedback and I'm so happy to hear the systme is user-friendly for you.

Jul. 10th, 2018

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Verified Customer

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Jodie Bixon

They upgraded my wall sensor and when the guy came out to do it, he didn't even ask me if he could do it, and just ripped it out of the wall and now I have a big white spot on my wall.

5 years ago

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Verified Customer

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Terry Thomas

Every time the alarm goes off I get a text on my phone. There was one time where they had to send someone out to fix my system but other than that the system has been fine.

5 years ago

Reply from Guardian Protection

Hi Terry,

Thank you for taking the time to review your services with Guardian Protection. We're so happy to hear the services and response time on alarms is providing you with the peace of mind you deserve.

Jul. 10th, 2018

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Verified Customer

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Tlo Mebane, NC

From customer service on phone to the technicians, always so helpful, and i feel protected and someone always available if I need help or have questions.

5 years ago

Reply from Guardian Protection

Hi, thank you for sharing your customer testimonial! At Guardian, we consider our customers part of the family and I'm so happy to hear our staff has been helpful to you.

Jun. 4th, 2018

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Verified Customer

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Gosnel Stroude

They've always been pleasant to resolve any issue with the system or anything along those lines. As long as the equipment does what it's supposed to do I don't have any complaints.

5 years ago

Reply from Guardian Protection

Hi Gosnel, thank you for the review! We take pride in helping to protect what you value most.

Jun. 4th, 2018

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Verified Customer

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Derrice Harris

I had another property and I've been paying two thousand for my system. I was referred to this one. I've had some issues with this last installation other than property issues with the installer and I wasn't happy about how things turned out.

5 years ago

Reply from Guardian Protection

Hi Derrice, Thank you for taking the time to leave Guardian Protection a review on Best Company. I'm sorry to hear there were some issues getting the services set up, please let us know if we can help further in any way. We look forward to helping to protect what matters most to you!

Jun. 1st, 2018

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Verified Customer

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Richard Heil

It was recommended to by an existing customer. Their responsiveness is problem solving is a excellent ability they possess. Their equipment is up to date and easy to operate.

5 years ago

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Verified Customer

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Keith Payne

Guardian Protection is one of the most reliable systems out there. The response rate whenever I had questions or need to know anything. It's easy and simple to use.

5 years ago

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Verified Customer

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Dana Frankland

It has the best value out of all of them. Equipment is state of the art, very modern and very excellent. The person doing the installation was very helpful.

5 years ago

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Verified Customer

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Vernon Sherrill

I saw they've been around for a while, I recognized their name. Customer support is mediocre. I've only had it installed for around three to four weeks and they've been out here trying to fix it like six to eight times now. The price is great, what they're offering is great, I just need to get it working so I don't have any more visits from them.

5 years ago

Reply from Guardian Protection

Hi Vernon,

Thank you for taking the time to leave Guardian Protection a review on Best Company. I'm sorry to hear there were some issues getting the services set up, please let us know if we can help further in any way. We look forward to helping to protect what matters most to you!

Jun. 1st, 2018

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Verified Customer

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Anonymous

I like the fact that they made it right. That's it's not bulky and that it's less visible. I'm happy that they're available in my area. I have the protection that I need.

5 years ago

Reply from Guardian Protection

Hello, thank you so much for the feedback on your experience with Guardian Protection. With over a quarter-million customers; we are large enough to provide robust security services to our cusotmers, but still small enough to provide personal care. Have a safe day!

Jun. 4th, 2018

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Verified Customer

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Ramon Retana

I moved so I had to take it with me because my contract says I have to have it for five years in a row. I haven't had any problems with it. It's very modern and sleek.

5 years ago

Reply from Guardian Protection

Hi Ramon, thank you for moving our services with you! We are honored to be your security provider and strive to provide excellence in customer care every day.

Jun. 4th, 2018

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Verified Customer

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Bobby Sirios Fishers, IN

When you call them, you don't have to sit on the phone because they answer right away. They've even checked up on me a couple times. They're very supportive.

5 years ago

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Anonymous Amelia, OH

It would be nice to have a little more support from them in the beginning. I feel like the trial periods should be a little longer to allow customers to get used to the system as well.

5 years ago

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Verified Customer

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Gabrielle Alvarado New Braunfels, TX

When they did the camera system install, they did it incorrectly. They even put a crack in my ceiling. But, I've been without camera service for over a week now. They no-call no-showed the day they were supposed to fix it, and I called in and said that I wanted to terminate the service. They said they would come out and fix it, so I decided to give them another chance. An hour and a half had passed from the appointment time, so I called in again and they told me that they wouldn't be able to make it out today. I tried to cancel again, they gave me $100 credit to the camera, but they said I would have to pay the termination fee ($700) and the total cost of the hardware. I know it's in the contract, but I got this system for the cameras and they still don't work. I just feel like I've been blown off and forgotten. They also didn't keep the promised billing that they showed to my wife at the start, they came in to do the install and it was way higher. I finally got that resolved after a lot of bouncing around from department to department. After getting everything set up I called later in the evening and the person I spoke to said our payment arrangement was bogus and I had to pay the other amount. I referenced who I spoke to and she said that representative wouldn't be back until Friday. I called the next day (not a Friday), and got it set up again. But, I've trapped myself because I made the first payment which means that now I own the camera system and am locked into it until it's paid off. I feel like I'm trapped by the company. On the positive side, the interface is neat (when it works properly) but I feel like Vivint is more high-definition. In theory it's good, and when it works it should be good, but mine doesn't work. So, I'm stuck making payments on a system that doesn't work properly because it was installed incorrectly.

5 years ago

Reply from Guardian Protection

Hi Gabrielle, thank you for the honest feedback on your installation with Guardian Protection. I have located your account and will have a Customer Loyalty Specialist reach out to you to help with your concerns. We want to make sure you are 100% satisfied with your security system and that it brings you peace of mind.

May. 21st, 2018

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Verified Customer

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Kimbylynn

I'm definitely appreciative of Guardian protection services, however, I feel that after you have been a customer for a few years the bill should be less than $35.95..it should be more like 25 a month

6 years ago

Reply from Guardian Protection

Hi Kimbylynn, thank you for your honest review of your services with Guardian Protection! At the end of your service agreement we can usually negotiate your monthly service fee, let me know if we can assist any further at this time.

May. 2nd, 2018

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Verified Customer

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Issa Saleh Tampa, FL

I was looking for something that was convenient and easy to access from my cell phone. I can use it all everywhere I go. Overall, the response is good, quick.

6 years ago

Reply from Guardian Protection

Hi Issa,
Thank you for taking the time to review you services with Guardian Protection. It's awesome to hear you are taking advantage of the high-tech features of today's home security system.

Apr. 6th, 2018

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Denise Whalen

They were offered to me by the builder of my home. When I have a question or some technical problem comes up, their regular customer service people can't fix it, I have to wait for the branch office to do that. So, I have to wait 2 or 3 weeks with my thing beeping. I mean, they're very kind and nice, but they can't solve my problems because of some company policy. I don't feel like I can depend on them.

6 years ago

Reply from Guardian Protection

Hi Denise, thank you for building with Guardian Protection! I'm sorry to hear about the technical frustrations, I do see we had a technician out on 4/3/18 to correct your issues, please let me know if you need any further assistance.

Apr. 5th, 2018

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Curtis Wynn Dayton, OH

They were part of the offer that I got when I built my home. They have been very quick to help me out with any issue that I have. The equipment is pretty decent, it serves its purpose.

6 years ago

Reply from Guardian Protection

Thank you for building with Guardian Protection, Curtis! I'm glad to hear the support staff has been quick and efficient, we are always happy to help.

Apr. 6th, 2018

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George Hutchinson Bargersville, IN

I think it's convenient; when my house was built, they worked with the home builder. I got the cameras. I only had to call them once, and they answered all my questions. No issues.

6 years ago

Reply from Guardian Protection

Hi George, thank you for building with Guardian Protection. We are honored to help protect what matters most every day.

Mar. 13th, 2018

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Anonymous McDonald, PA

I had them previously and stuck with them. They're responsive to the calls that I've made to them for some information. The key fob I have doesn't really set the alarm to the desired settings that I'm asking it to, though.

6 years ago

Reply from Guardian Protection

Hi, thank you for being a long term customer! Our customer care team can help you with any technical questions by calling 1-888-895-4805. Thank you!

Mar. 13th, 2018

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Matthew Fryman Brownsburg, IN

I got it when I saw that a few neighbors had it in their yards. They've always called when needed, when the alarm goes off. Unfortunately, my doorbell stopped working already.

6 years ago

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Edwin Marbell Waldorf, MD

The equipment is self-explanatory; simple to use, user-friendly. It was the only thing offered to me by the building company. They came on on time for the installation and everything, but I still believe that they're pretty expensive.

6 years ago

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Kelley Hibbs Butler, PA

Guardian Protection was the previous service the house had. Their customer support people are fabulous, and the service guy was amazing. I love the mobile app.

6 years ago

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Cartoune Romulus

It was recommended by the complex development, but I didn't have best experience. Communication seemed to one of the biggest issues within the company. Proper responses would be greatly appreciated moving forward. If there's any issues with the equipment, customers should receive responses from someone within a decent amount of time.

6 years ago

Reply from Guardian Protection

Hi Cartoune, thank you for the honest review of your experience with Guardian. Customer satisfaction is always our goal, I'm sorry if we missed the mark somewhere along the way. Please letus know if you ever have questions.

Mar. 14th, 2018

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Verified Customer

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Kimberly Powell Crete, IL

We needed some home security when we moved into a new house. It seems to work pretty well. I haven't had any problems with it. I think they are a really good service.

6 years ago

Reply from Guardian Protection

Hi Kimberly, thank you for taking the time to leave Guardian a review! I'm glad to hear you have been enjoying the services, please let us know if you ever have questions.

Mar. 14th, 2018

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Charles Anderson Bargersville, IN

Guardian Protection was the only choice from my builder. They went out of their way to make sure our system was up and operational. Their cameras are not the latest technology, though.

6 years ago

Reply from Guardian Protection

Hi Charles, thank you for taking the time to leave Guardian a review on Best Company. I'm glad to hear we got you up and running in a very timely manner!

Mar. 14th, 2018

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Kenneth Davis Tobyhanna, PA

I based my choice to go with them on customer recommendations. It's good, it's got some good features, but it's missing a few that would be useful. I would like to say that I'm amazed that it took so long to figure out the problems I had when I got the system. In the end it was such a simple thing; I'm surprised nobody figured it out sooner.

6 years ago

Reply from Guardian Protection

Hi Kenneth, thank you for the honest feedback on your Guardian experience! We are always listening and working to better our processes.

Mar. 8th, 2018

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Verified Customer

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David Harrisburg, PA

Guardian was recommended by our builder. Customer service is good; they've addressed my issues. The touch pad on their equipment will talk to you, too.

6 years ago

Reply from Guardian Protection

Hi David, welcome to the Guardian Protection family! We are honored to help protect what matters most.

Mar. 8th, 2018

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Tim Janeway Evans City, PA

I was a pre-existing customer, and it came with the building package. Customer support was helpful and easy to contact, but the company oversold the particular features I had requested related to audio.

6 years ago

Reply from Guardian Protection

Hi Tim, thank you for the honest feedback. Our customer care team works extended hours 7 days a week if you ever have questions on your services.

Mar. 9th, 2018

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Verified Customer

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Marilyn Lutherville, MD

always responsive, willing to explain until I understood, helped walk me through changing a password. I think the monthly fee is a little on the high side which is why I did not give Guardian a five.

6 years ago

Reply from Guardian Protection

Hi Marilyn, thank you for the honest feedback. We do attempt to stay competitive with our monthly pricing as costs rise. Our goal is provide a warm and friendly customer experience upon each interaction.

Jan. 29th, 2018

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Verified Customer

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Allen Headen Durham, NC

It was part of the package when we were building our home. Everything with customer service was pretty much seamless. They are up to date as far as technology.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Allen. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Daniel Mckay Seminole, FL

I originally received information on them in the mail I believe. I haven't had any problems with the equipment. They've always been very responsive to my needs.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Daniel. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Francelia Beam Shelby, NC

The price was reasonable. I haven't had any trouble with customer service, nor with the equipment either. Right now I'm just satisfied with everything.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Francelia. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Regina Hagans Fairborn, OH

The equipment is pretty straightforward but it's not quite as intuitive as it necessarily appears. I haven't had any significant issues. It was the security system that was offered with Ryan Homes.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Regina! We appreciate your business!

Jan. 25th, 2018

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Scott Atkinson Indianapolis, IN

They were the best deal. Customer service is pretty good on response. I like the old system better than the new system I put in, though. Good sales, but the equipment could be improved.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Scott. We appreciate your business!

Jan. 25th, 2018

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Anonymous Pittsburgh, PA

Our developer recommended Guardian Protection for us so we got it. We haven't had any problems with customer service or the equipment itself. The price is a little high though.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for your valuable feedback. Guardian does attempt to stay competitive with our pricing while providing award-winning security monitoring . We hope you find value and peace of mind with your new system.

Sincerely,
Nathan D
Customer Satisfaction Advcoate

Jan. 3rd, 2018

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Verified Customer

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Anonymous Rayland, OH

My granddaughter recommended I get it. I haven't had to use it yet, but the things that go on the walls are easy for me to read. They've been great so far.

6 years ago

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Hewitt Chatman Plant City, FL

The previous owner of the house had Guardian so we stuck with it. They are still not done with installing everything yet. They actually got the wrong equipment, so they should come back tomorrow with the right one to finish installing. Right now I'm just looking forward to get it all set up and watching T.V.

6 years ago