Name: Guardian Protection
Rating: 3.2

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Verified Customer

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P Anselmi Lewes, DE

Very supportive and helpful. they were responsive to needed changes to the system and ensured we understood use of system

3 years ago

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Verified Customer

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David Greensburg, PA

I would recommend it anybody that's looking for security system. It has a good price, very good equipment, and I like the door thingy.

3 years ago

Reply from Guardian Protection

Hi David,
Thanks so much for your recommendation! We strive to keep things affordable and technologically "smart" so our customers get the best value in home security. Glad you like the door thingy, too! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Shawn Phoenixville, PA

They've answered all my questions. I've never been sent around to different people and I always got an immediate response.

3 years ago

Reply from Guardian Protection

Hi Shawn,
I am happy that you have found our teams to be knowledgeable and immediate in responding to your needs. Our Care and Monitoring specialists are Guardian's own employees -- U.S.-based, well-trained, and dedicated to serving you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Anonymous Opa Locka, FL

Consistency they really check in on you if the alarm goes off they are on top of everything.They also have high technology.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Our U.L. Five Diamond Monitoring Center is here for you. We never sleep so that you can -- it's true peace of mind. Thank you for choosing Guardian Protection.
Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Zack Jeannette, PA

My salesman Nathan was extremely friendly and professional as well as my installer Alex. It was a great experience all around.

3 years ago

Reply from Guardian Protection

Thank you for taking the time to connect with us. I am happy to know that our professional sales consultant and installation technician were extremely friendly and handled your security system introduction and setup with great level of expertise. Our teams have a passion for smart technology and life safety, and they undergo many hours of training to bring you the best experience. Your comments are greatly appreciated and I will pass them along to our supervisors. Thank you for choosing Guardian Protection. We will be there for you when you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

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Verified Customer

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Anonymous Woodbridge, VA

Not a good experience so far. Was told when I signed up that I could opt into paperless statements - I was never told this was part of auto pay. So I waived the autopay at installiation and was charged $74. Then, I find out through customer service that the only way to avoid a S2 paperless fee is to use autopay. Which I never wanted, but had to sign up. Then I learn I can't get a refund/bill credit for my $74.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I am sorry for the misunderstanding that occurred at the time you purchased your system. If you would like me to research your account so that coaching can be provided to the sales consultant who handled your account, or, if you would like the opportunity to speak with a supervisor, please email your account information (name, premises address, phone number) to [email protected].
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

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Verified Customer

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Christina San Marcos, TX

the equipment is AWESOME however, my app stopped allowing for the smart plug feature. I'm sure this is something I have to call to get fixed just hate having to do that.

3 years ago

Reply from Guardian Protection

Hi Christina,
So glad to hear that our smart home security equipment and system are doing an awesome job for you. Our Tier Two Technical Care team can assist you by phone with app-related issues. Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Erwin Antioch, IL

I like that I'm constantly getting notified so that's a good thing. The equipment is very nice and the picture quality is good.

3 years ago

Reply from Guardian Protection

Erwin,

Thanks for the good feedback. Our alarm systems have a ton of features, including the ability to set up custom notifications for just about anything. Thank you for being a customer.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Javad San Antonio, TX

My equipment is good. It actually works so it's not a fake system so if something goes wrong they'll call the proper channels.

3 years ago

Reply from Guardian Protection

Javad,

Our team works very hard to select the best and most reliable equipment, and to ensure we take the right action in the event it is activated or triggered. Thanks for the 5 star rating, and thank you for being a customer.

Kevin
Customer Satisfaction Advocate

Mar. 26th, 2021

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Verified Customer

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Deb Englewood, FL

The person I worked with answered all my questions. I enjoy the feeling of safety that comes with having Guardian Protection.

3 years ago

Reply from Guardian Protection

Hi Deb,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Srinath Bloomington, IN

The previous owner of our house recommended so that is the reason we bought it. Customer service is quick and easy to talk to.

3 years ago

Reply from Guardian Protection

Hi Srinath,
We are honored to have you as our customer. I am happy to know that you have found our customer care specialists to be rapid in responding and easy to talk to. Our Care team loves what they do and undergoes many hours of training to provide a great experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Verified Customer

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Karen Parrish, FL

One time the alarm went off and the police came out and nothing was wrong and we received a notice from the sheriff’s office that we would be fined if it happened another time.

3 years ago

Reply from Guardian Protection

Hi Karen,
Thank you for taking the time to connect with us. I apologize for the difficulty. Our monitoring center is dedicated to your safety. If an intrusion alarm signal is received and we are unable to reach anyone who can confirm with a password and tell us that it was accidental or that everything is OK, our protocol is to notify first responders for your safety and the safety of your premises. If you would like to have a better understanding of this or get hep with testing your system to ensure that all devices are working properly, please email your account info (full name, premises address, phone number) to [email protected] and I will be glad to have one of our care specialists reach out to you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Sandra Bradenton, FL

Guardian protection is good quality. It is very responsive and sensitive. It gives me peace of mind. They are very helpful.

3 years ago

Reply from Guardian Protection

Sandra,
We appreciate you taking the time to leave a review. There is nothing like the peace of mind that comes with having a monitored security system. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Amy Riverside, NJ

I am not happy with it. I thought the keypad was going in the wall but they person told me it would be less effective that way because it would block the antenna. Why would you design a product like that? If it worked properly I would have peace of mind but I don’t have that.

3 years ago

Reply from Guardian Protection

Hi Amy,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can discuss this issue with you further and possibly get you further assistance with it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Craig Avon, OH

I was getting a lot of messages saying that there was an internet problem. Other than that, I haven't had really any complaints. The best thing about having Guardian is just the security of my new home.

3 years ago

Reply from Guardian Protection

Hi Craig,
Thank you for taking the time to connect with us. I am happy to know that your Guardian system is providing security for your new home and peace of mind, too. If you believe that you are still experiencing issues regarding the internet-problem messages, please email your account info (full name, premises address, phone number) to [email protected] and I will be glad to have one of our care specialists reach out to you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Chris Gibsonia, PA

My house is large and it is good to let me know someone is at the door. I also used them for ten years before I moved here. They are always helpful.

3 years ago

Reply from Guardian Protection

Hi Chris,
I want to thank you for being a long-time Guardian customer. We are honored to be your partner in security. I am happy to know that the video doorbell installed with your system is providing convenience and helpful security benefits. We are here to serve you, always. Please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you need anything. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Verified Customer

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Claudia & Torres Edgar Summerville, SC

A family member recommended Guardian Protection to me. I like it because it secures my family. They also were so helpful training me how to use it.

3 years ago

Reply from Guardian Protection

Hello,
Nothing makes us happier than when one of our valued customers gets referred by a friend or family member to Guardian Protection. There is nothing like the peace of mind that comes with having a monitored security system. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Patrick MacDonald Riverview, FL

The local sales rep is extremely helpful and responsive, even after the system was installed. Install was great, everything works as it should

3 years ago

Reply from Guardian Protection

Hi Patrick,
Thank you for taking the time to review us. I am happy to hear that your experience with Guardian Protection has been a positive one. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Scott Johnstown, OH

Customer service has always been great to respond to all my requests and they're really good about following up on the on the service.

3 years ago

Reply from Guardian Protection

Hi Scott,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Susan & Jim Bridgeton, NJ

Guardian Protection's customer service representatives have been very responsive and helpful for everything that we've needed.

3 years ago

Reply from Guardian Protection

Hello,
We are honored that you chose us to be your trusted security provider . Our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Please don't hesitate to call us with any questions or issues that you may have. We are happy to help. You can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical teams will be happy to assist you. Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Marie Cincinnati, OH

Whenever I've spoken with their representatives, they were always very helpful and detailed on information so I appreciate that.

3 years ago

Reply from Guardian Protection

Hi Marie,
We appreciate you taking the time to leave a review. I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Cedric Fort Worth, TX

The panel works extremely well. There is a really small touch screen and the view is extremely clear during day and night.

3 years ago

Reply from Guardian Protection

Hi Cedric,

Thank you for being a 5 star customer! Guardian Protection is proud to be your home security provider and appreciates your recommendations.

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Raymond Brownsburg, IN

It's nice to be able to talke to a live person when I call them. I like that I can use the system from my phone--turn on and off the lights and lock the door.

3 years ago

Reply from Guardian Protection

Hi Raymond,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Justin Houston, TX

The best thing about using Guardian Protection is the real-time feedback from the devices as well as the process of the service.

3 years ago

Reply from Guardian Protection

Hi Justin,
Thank you for sharing this great observation. The real-time responsiveness of the system's components helps to ensure safety and an awareness of potentially negative situations that may require a rapid response from our monitoring center. It's great to always be in the know when it comes to your home and family. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 12th, 2021

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Verified Customer

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Anonymous Killeen, TX

Customer support has great service--the staff was actually very knowledgeable what they're doing and everything's been good so far.

3 years ago

Reply from Guardian Protection

Hello,
Thank you for letting us know that you have found our staff to be responsive and skilled. We are honored that you chose Guardian Protection to be your trusted security provider.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Lester Jones

they find ways to charge for notices that's not needed and charge the customer. $2 (Irrelevent PAPER statement in 2021) is why i'm cancelling and finding another service. I had reservations about the 5 year lock in but, still moved forward! I can not deal with the $2 fee when EVERYTHING is online, bill & payment option, so why force $2 on the customer?

3 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Lester,
I am sorry for the frustration. If you would like to pay your monthly monitoring fee using our auto-pay service, it is a free service - absolutely no cost to you. If you would like to arrange that, please give us a call at 1-800-PROTECT (800-776-8328) and we will be happy to help. In the meantime I have located your account and have escalated your issue to our supervisor.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 4th, 2021

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Verified Customer

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Meg

The installation tech, and the tech support person we called later about the wireless access point/router, were bothinformative and patient

3 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Meg,
So glad to hear that our installing technician and in-house tech support representative were informative and patient. They undergo many hours of training to ensure a quality experience to you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Verified Customer

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Steven Payton

My experience has been terrible...The equipment installed dorsn’t function or fails more than 50% of the time since it was installed. Wait time for technicians is far to long (days), for a company that provides security. Security is continuous not when available

3 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Steven,
I am sorry for the difficulty. I have located your account and have escalated this to our supervisor. You will be receiving a call from us within 24 to 48 hours. I appreciate your patience.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Verified Customer

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Rebekah Humble, TX

Install was not done properly causing alarm to go off- had to disarm over a month now...camera does not take pictures so half the time we miss who actually comes to our door. The contract agreement was hidden on the amount of years we had to have them until I discovered it and called. The price to install and quality is overpriced and subpar protection. Recieved a letter with blatant lies that they have tried numerous times to contact me...no missed calls or voice messages!!! Late to check faulty installation...and I'm in a contract for 3 years!!!!!

3 years ago

Reply from Guardian Protection

Hi Rebekah,
I apologize for the difficulties you have had. I would like to get you help with these issues. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 9th, 2021

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Verified Customer

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Jessica Friel Gilbertsville, PA

Their customer service has been great if we have any questions as well at time of consultation as well as beginning of service within your home

3 years ago

Reply from Guardian Protection

Hi Jessica,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

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Verified Customer

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Brennan Dallas, TX

The best thing is being able to sleep at night. Install was super smooth. There was an issue and they fixed it the same day. It is cheaper than ADT.

3 years ago

Reply from Guardian Protection

Hi Brennan,
There is nothing like a good night's sleep that comes from peace of mind. I am happy to know that your Guardian Protection home security system is providing that for you and that your installation experience was five star. We strive to deliver a reliable product that is affordable, so it's great to hear that we were a good fit for your budget. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Anonymous Port Orange, FL

They had a reasonable price, which led us to sign up with them. The equipment is easy to use and the system lets us know if someone is entering or leaving the house.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
So glad to know that you found us a fit for your budget. We work hard to keep things affordable so that as many families as possible can enjoy the benefits of home security. I am happy that you find our equipment easy to use and are getting a lot of benefit from the automatic alerts. Definitely a helpful feature! Thank you for choosing Guardian. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Carol Cincinnati, OH

I went with Guardian because of their reputation. Their system is easy to use and I appreciate the peace of mind it gives me.

3 years ago

Reply from Guardian Protection

Hi Carol,
Thank you for choosing Guardian Protection. We work hard to earn our reputation every day and it's great to hear from our customers that they are having a great experience with their Guardian system. So glad you have found it easy to use and a source of peace of mind. Benefits indeed! Take care and thank you for connecting with us!
Mary Lynn M. Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Rich Dublin, OH

Knowledgeable sales rep helped with more than just security issues. Installation was easy and as advertised. Price is a little higher than our previous provider.

3 years ago

Reply from Guardian Protection

Hi Rich,
Thank you for taking the time to connect with us. I am pleased to know that you found our professional security consultant to be knowledgeable and helpful in resolving your concerns and that our professional technician installed your system with ease and expertise. We do our best to keep it affordable and are honored that you saw the value in our service. Trust that our monitoring center never sleeps so that you can not only enjoy the convenience of your smart home security system but also have true peace of mind. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Anonymous Eatontown, NJ

I've been very happy with the service Guardian Protection has given me so far. Every time I deal with them, they've been super professional.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
It's great to know that you are enjoying the benefits of your Guardian Protection smart home security system. Our customer care team is employed directly by Guardian and works only for Guardian so they can provide great knowledge and attentiveness to our customers. I am happy to hear that all of the specialists you have spoken to have been super professional every time. We appreciate that you chose Guardian Protection to be your partner in security. Life is better when it's safe!
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 22nd, 2021

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Verified Customer

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David Lorain, OH

We love everything about this company! They are very responsive to any problems we have. Their system is user friendly and their app on your phone is very very good.

3 years ago

Reply from Guardian Protection

Hi David,
Thank you for taking the time to review us. I am happy to know that you are enjoying the user-friendly benefits of your Guardian Protection smart home security system, especially the Guardian App that lets you control your system and receive alerts from your smartphone . Trust that we will continue to be responsive to your needs. Your safety is our top priority. Thank you for choosing Guardian Protection. Life is better when it's safe!
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 22nd, 2021

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Verified Customer

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Asha

So far I just you know that if I needed anything I call the agent and he has the right answer for me. The equipment is small, it's not too bulk, very convenient.

3 years ago

Reply from Guardian Protection

Hi Asha,
Glad you like the slim lines of our security equipment. Customers tell us they like the way it looks in their home and we agree! It's great to hear that our customer care team always has the right answer to your questions. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Anonymous Baltimore, MD

Situations are handled in a timely manner.Equipment is very accurate. If something happens with the alarm, you get notified.

3 years ago

Reply from Guardian Protection

Hello,
Thank you for sharing your positive feedback with us. I am happy to hear that you are enjoying the use of your Guardian Protection smart home security system. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Nancy Spartanburg, SC

It is easy to use with my cellphone. There have been a lot of problems with the doorbell camera. It took them weeks to get someone out to fix it and it broke again so they are sending someone else out.

3 years ago

Reply from Guardian Protection

Hi Nancy,
I am happy that you are finding our system easy to use with your cellphone. It is definitely a convenience and a timesaver. I am sorry for the difficulty you have experienced. It sounds as though you are on a path to getting this issue resolved, however if you would like me to get you additional assistance, please feel free to email your account info (full name, premises address and phone number) to [email protected] so that I can escalate the issue for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Kim North Ridgeville, OH

Everything functions how it should in my system except for the app. The surround sound system is terrible and constantly cuts out. The app needs to be fixed and you have to get a specific Guardian router system that sometimes conflicts with your current system. Unfortunately, they haven't been able to resolve a recurring issue I've had on my bill. Every time they tell me it's fixed, I still get the incorrect bill.

3 years ago

Reply from Guardian Protection

Hi Kim,
I am sorry that you are experiencing issues with your system and I apologize for your frustration. I'd like to get you some help with this. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to [email protected]. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Anonymous Lafayette Hill, PA

I've had this security system for a couple of months and I've had no issues, everything works fine. The backyard camera is sometimes a little cloudy for some reason.

3 years ago

Reply from Guardian Protection

Hello, and thanks for your feedback! Please know that we are available to answer any questions that you may have. You can reach our care and technical teams at 1.800.PROTECT (800.776.8328) between 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out. Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Phyllis Indianapolis, IN

I was happy with them because they sent someone out right away when I needed the installation. That was great Some of the equipment seems a little outdated.

3 years ago

Reply from Guardian Protection

Hi Phyllis,
I am happy to know that we were able to send our professional technician to your home quickly to install your Guardian Protection home security system. We work hard to offer our customers the most updated security components with their system. Please give us a call at at 1-800-PROTECT (800-776-8328) so that one of our technical care specialists can review what you have and make sure that it is the best and most up to date for your security needs. They are here every day from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Anonymous Fredericksburg, VA

I was drawn to Guardian Protection by the quality and the price. Everything is easy to use and it gives me peace of mind.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
The Guardian family welcomes you and is honored to provide you with quality, 24-hour monitored security at an affordable price. I am happy to know that you are finding your Guardian Protection system easy to use. Our monitoring center never sleeps so that you can. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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William Nottingham, MD

I am satisfied with the service. Our family members also have it and they are also satisfied with it. I have had a couple of problems but we are working through it.

3 years ago

Reply from Guardian Protection

Hi William,
I am happy to hear that you are satisfied but I apologize for any frustration you may have experienced. If you have questions about your system, we are here to help you. Call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Ryan Mahoney Bradenton, FL

Very good communication through the set up process and the installer was super nice and showed us how to use everything

3 years ago

Reply from Guardian Protection

Hi Ryan,
Thank you for taking the time to review us. I am glad to hear that our professional technician was helpful and took the time to make sure you understand how to use everything. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 7th, 2021

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Verified Customer

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Jesse

My locks often jam since the guardian technician installed them. The technician that installed my locks took my WiFi extenders and I wouldn't have noticed unless my wife had mentioned it.

3 years ago

Reply from Guardian Protection

Hi Jesse,
I am sorry for the difficulty that you are encountering. I would like to research your account and try to get you some assistance. Can you please email your account information (name, premises address, phone number) to [email protected] .
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 22nd, 2020

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Verified Customer

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Charles

I’m fairly new to the equipment and still figuring it all out. They have been very responsive and it is keeping my house secure.

3 years ago

Reply from Guardian Protection

Hi Charles,
Welcome to Guardian Protection! I think that you will get used to the ease and convenience of your Guardian smart home security system pretty quickly, but please know that we are here if you have any questions. Our monitoring center protection specialists are on duty 24-hours a day to respond to your alarm signals. You can also reach our care and technical teams at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Kathleen

Some of the training stuff goes by too fast. I had a hard time getting started with it and finding codes but maybe that was not the company. It does make me feel safer.

3 years ago

Reply from Guardian Protection

Hi Kathleen,
I am happy to know that your Guardian Protection home security system makes you feel safer. There can be a learning curve when it comes to the operation and use of a security system. I am guessing that our professional tech knew the info so well that he moved through your training a little too quickly. No worries. We here here to help. Guardian has an entire team of care and technical specialists who answer questions from our customers day and night. They are our in-house people and I think you will find them very friendly. Please give us a call at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

star star star star star

Kaia & Rawlins

I like the pricing. I also like the mobile option. It’s user friendly. They are very responsive and clear with directions.

3 years ago

Reply from Guardian Protection

Hi Kaia and Rawlins,
I am happy to know that your experience with us has been "five star". We work hard to keep our systems affordable so that everyone can enjoy the benefits of quality monitored home security. It's great to hear that our customer care teams have been responsive and easy to work with. I hope that you will continue to enjoy the many benefits of your Guardian smart home security system, including the convenient mobile app that keeps you in touch with your system no matter where you are. Life is better when it's safe. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

star star star star star

Tommy

Everything is nice. I like the cameras and the security on the doors. They answer right away when you need help. I’m satisfied.

3 years ago

Reply from Guardian Protection

Hi Tommy,
I am glad to know that you are enjoying the benefits of the cameras and door security of your Guardian Protection smart home security system. Trust that we will continue to be there when you need us ! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020