Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Doris

If your alarm does go off they do make a point of trying to contact you. If I do set off alarms they do call ran away to make sure everything's okay. I've had no problems with Guardian.

4 years ago

Reply from Guardian Protection

Hi Doris,

Thank you for reviewing your customer experience with Guardian! It's great to hear the security system is working out well for you and we are always happy to answer any questions!

Jan. 27th, 2020

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Verified Customer

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Chelsa Indianapolis, IN

The equipment is great but I think it is a little high in the price but I do feel safe at home. Every issue I've ever had was taken care of by customer support and they've always answered my questions.

4 years ago

Reply from Guardian Protection

Hi,
Thank you for providing great customer feedback! I'm glad to hear the equipment and professional monitoring is providing you peace of mind! Have a safe day with Guardian Protection.

Jan. 23rd, 2020

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Verified Customer

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Patrick & Monika Gilliard

When we were setting up our wires for internet, tv, security system, etc I think we were encouraged to receive some things we did not need. Our lack of knowledge may have been taken advantage of. .

4 years ago

Reply from Guardian Protection

Hi Patrick & Monika,

Thank you for choosing Guardian Protection. Please message back here if we can help explain any of your features or purchases further.

Jan. 14th, 2020

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Verified Customer

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Matthew Pittsburgh, PA

The technician that came to install the system was very nice but I've had technical problems with the equipment and customer service says it should be working but the doorbell is not working. It is nice being able to control it from your phone.

4 years ago

Reply from Guardian Protection

Hi Matthew,

Thank you for taking the time to review your customer experience. Please call 1-800-PROTECT or message here if we can help with technical questions, thank you!

Dec. 30th, 2019

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Verified Customer

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Thomas

They are pretty good and the equipment is really good. The only thing is that it works with the internet and if you have Optimum, which isn't really a good cable company, it's not really accurate.

4 years ago

Reply from Guardian Protection

Hi Thomas,

Thank you for sharing helpful feedback on your customer experience. Guardian Protection is proud to help protect your world every day!

Dec. 26th, 2019

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Verified Customer

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William New Braunfels, TX

They're very responsive and very polite and very courteous. The system is very modern and up to date and it's effective. They have excellent customer service.

4 years ago

Reply from Guardian Protection

Hi William,

Thank you for sharing a 5-star customer experience! I'm glad to hear you are enjoying the security system and Guardian Protection thanks you for your business.

Dec. 26th, 2019

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Verified Customer

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Maryna Ranson, WV

It looks very high tech and modern. I will like it. I like the convenience of it. I have an app so I can see everything on my phone and control it from my phone if I have to.

4 years ago

Reply from Guardian Protection

Hi Maryna,

Thank you for sharing a great customer experience! Guardian Protection is proud to offer the latest in home security technology and we thank you for your business.

Dec. 26th, 2019

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Verified Customer

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Jeffery Hockessin, DE

Even though I've had it a short time, the customer service has been very responsive to any questions about that. It's state of the art and easy to operate.

4 years ago

Reply from Guardian Protection

Hi Jeffery,

Thank you for being a 5-star customer! Guardian Protection is proud to offer the latest in home security equipment and we are thrilled to hear you are enjoying the services!

Dec. 26th, 2019

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Verified Customer

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Prentice Jr Bladenboro, NC

If I ever call with trouble, they always help me. Guardian Protect is the best system that I've seen. Nobody can break into my house when I'm not here.

4 years ago

Reply from Guardian Protection

Hi Prentice Jr.

Thank you for being a part of the Guardian family! We are proud to help protect what matters most to you every day with professional security monitoring.

Dec. 6th, 2019

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Verified Customer

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Janester Dixon

I purchased Guardian March 2001. Now 18 years later, as a single senior citizen I really appreciate the chimes to alert me when a family member comes to visit.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being such a long time customer of Guardian Protection! It's wonderful to hear the professionally monitored security system and chime mode is bringing you the peace of mind you deserve.

Nov. 15th, 2019

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Verified Customer

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Rachel

Never had any problem with them. They will call back and check and see if things are going okay. It works for me and keeps me from wondering at night especially when I am home alone.

4 years ago

Reply from Guardian Protection

Hi Rachel,

Thank you for sharing a great peace of mind testimonial! Guardian Protection is proud to be your home security provider of choice and we thank you for your continued business.

Nov. 11th, 2019

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Verified Customer

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Kenny

They are very responsive. I have no issues other than that we couldn't get the service on the phone, only on the iphone and ipad, but other than that we like it all.

4 years ago

Reply from Guardian Protection

Hi Kenny,

Thank you for providing great customer feedback. Guardian Protection is proud to offer a less than 30 second response time average on alarms!

Nov. 11th, 2019

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Verified Customer

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Lewis Jones

we have had Guardian for probably 30 years,everyone is very pleasant to deal with and very reasonable.we even got it for our granddaughter.and she loves it .

4 years ago

Reply from Guardian Protection

Hello Lewis,

Thank you for being a long time customer of Guardian Protection! We love hearing positive feedback like this from our loyal customers, we appreciate your recommendations as well.

Oct. 29th, 2019

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Verified Customer

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Linda

I appreciate the quick response time to an alarm, whether real or accidental, and especially like the particular attention paid when you put your home on vacation mode.

4 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for sharing an insightful customer testimonial! It's wonderful to hear the 24/7 professional security monitoring is providing you with additional peace of mind. Guardian Protection thanks you for your continued business.

Oct. 29th, 2019

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Verified Customer

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Robert Bales

I have always appreciated the personal touch. They're like dealing with a small company in a small town. Very friendly and eager to help any way they can.

4 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for sharing a 5 star customer review! Guardian Protection is glad to hear we have kept the personal touch of a small company while continuing to grow over the years. We appreciate your business!

Oct. 29th, 2019

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Verified Customer

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T. White

I like the security products, but have had technical issues where some things don't work properly soon after installation. I don't agree with their policy to charge users a fee to pay their bill online.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being a Guardian Protection customer! Also thank you for sharing insightful feedback as it will help us improve our processes.

Oct. 29th, 2019

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Verified Customer

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Carl Independence, MO

Awesome company. They come out when needed and check everything and make sure I'm happy. Everything works. It notifies me when any door opens. I leave the house not worried.

4 years ago

Reply from Guardian Protection

Hi Janet,

Thank you for sharing a 5 star review! It's great to hear the installation went well and Guardian Protection is proud to help protect your world every day.

Oct. 16th, 2019

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Verified Customer

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Jeffrey Harrison, OH

We haven't figured out yet how to get rid of the annoying aspects of their protection plan. It seem like good quality equipment. Lets you know when something is amiss.

4 years ago

Reply from Guardian Protection

Hi Jeffrey,

Thank you for taking the time to share your customer experience. Please private message or email if you have any questions; we are happy to help!

Oct. 16th, 2019

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Verified Customer

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JoAnn Devone

If my alarm is activated they respond very quickly. But I have been a customer for 20 years and I asked if they could reduce my monthly payments but they refused. You are pricey compared to other companies.

4 years ago

Reply from Guardian Protection

Hi JoAnn,

Thank you for being a long time customer! Typically a few months before the end of your current agreement term we can negotiate the monthly fees, please give us a call then, we also offer a 5% discount for paying annually. Thank you

Oct. 8th, 2019

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Verified Customer

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Jon C Young

Guardian has always been there. I have to race when entering my home after the "Away" condition was set. If I take to much time to punch in the release code, they call!

4 years ago

Reply from Guardian Protection

Hi Jon,

Thank you for providing great customer feedback. Guardian Protection is proud to offer professional security monitoring 24 hours a day and a quick response time on all alarms! We value your safety and peace of mind.

Sep. 26th, 2019

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Verified Customer

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John R Wright

Overall good. Still some confusion on how to set "Stay Alarm". The system sounds when someone enters the motion detector field. On "Stay", this should not happen.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to share your customer experience. We would love to help you with the "Stay" feature just give us a call at 1-800-PROTECT.

Sep. 26th, 2019

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Verified Customer

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Mr. Hill

System meets my basic needs. Mobile app helps to monitor whether i remembered to set alarm and alarm from afar. Need easier way to test system. Need easier replacement of batteries or early warning that batteries are going out.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for providing helpful feedback on your customer experience! It's great to hear you are taking advantage of the phone app for on-the-go monitoring of your security system. You can test your system by calling into customer care or visiting your customer care portal 24 hours a day at

Sep. 16th, 2019

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Verified Customer

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Denis Gill

Guardian has been very responsive over the 22 year period we have had their service. They have most recently updated the system to 4G due to a weak cell signal.

4 years ago

Reply from Guardian Protection

Hi Denis,

Thank you for being such a long time customer! Guardian Protection appreciates your feedback and continued business very much.

Sep. 16th, 2019

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Verified Customer

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Gary Parrish, FL

The only thing I would like to see is it being a little easier to set and then recheck the alarm system when you forger. It is a little but complicated when you leave the house.

4 years ago

Reply from Guardian Protection

Hi Gary,

Thank you for sharing helpful feedback! Guardian Protection is proud to protect your world and we appreciate your business.

Sep. 11th, 2019

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Verified Customer

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Gary Simpsonville, SC

We haven't had to use the customer service very much, but the one time that we did, they were very responsive. It covers the property and it's easy to control.

4 years ago

Reply from Guardian Protection

Hi Gary,

Thank you for taking the time to leave a review. It's great to hear the under 30 second average response times on alarms is bringing you peace of mind and the system has been user-friendly!

Aug. 30th, 2019

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Verified Customer

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Christopher Cincinnati, OH

If I forget to set me alarm when I'm gone, I can still use my phone to turn on my alarm. They had upgraded things so that you could do it off of your phone.

4 years ago

Reply from Guardian Protection

Hi Christopher,

Thank you for being a 5 star customer! It's great to hear you are taking advantage of the smart phone app; it is great for on-the-go control of your Guardian Protection security system!

Aug. 30th, 2019

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Verified Customer

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Steve Irwin, PA

Every time I've had to call customer service, they've met or exceeded my expectations. I've had it for thirteen years and I don't have any complaints. It's reliable.

4 years ago

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Verified Customer

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Sharon

Response to alarms is very quick. If you are paying for the service why do I have to pay for batteries when they need replaced or service calls when something is not working correctly.

4 years ago

Reply from Guardian Protection

Hi Sharon,

Thank you for providing great customer feedback, we are glad to hear the quick response time is providing you peace of mind. Batteries are considered consumable items similar to how your car warranty does not cover batteries since they wear out with time. Please give us a call anytime you have further questions!

Aug. 27th, 2019

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Verified Customer

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N Garcia

Excellent performance. the thing that I like about their system is that the call you immediately and you can activate and deactivate your system even when you are away.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family! We hope the professionally monitored security system brings you additional peace of mind every day.

Aug. 27th, 2019

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Verified Customer

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Greg Kendrick

A good one. One that keeps my family feeling safe. I like that they are quick to respond even when it is a false alarm. Makes we feel confident they will be there asap.

4 years ago

Reply from Guardian Protection

Hi Greg,

Thank you for sharing a great customer experience. Guardian Protection is glad to hear the less than 30 second average response time on all alarms is providing you with the additional peace of mind you deserve!

Aug. 19th, 2019

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Verified Customer

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William Berlier

good, no false alarms. It has been very easy to get help on the telephone. We have had very little mishaps that were of our own fault. We would not hesitate to recommend their service to our friends. Thank You.

4 years ago

Reply from Guardian Protection

Hi William,

Thank you for taking the time to provide great customer feedback. Guardian Protection is dedicated to helping to protect what matters most to you every day!

Aug. 21st, 2019

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Verified Customer

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5 New Kensington, PA

I have Guardian because we just bought a house and they were extremely helpful. Whenever I call I would get right through and their apps are easy to use.

4 years ago

Reply from Guardian Protection

Hi Jennifer,
Thank you for choosing Guardian Protection for your new home! We are honored to help protect what matters most to you every day with professional security monitoring.

Aug. 12th, 2019

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Verified Customer

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5 Indianapolis, IN

They've always been prompt in answering calls and helping me resolve any question I might have. It's easy and reliable. I've had it for 6 years and never had a problem.

4 years ago

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Verified Customer

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Julie Burke, VA

Technicians are excellent. But sales process to upgrade takes too long. I had to schedule a tech to come to the house, and hen wait for pricing, etc. Need better cameras, cheaper with cloud recording ability.

4 years ago

Reply from Guardian Protection

Hi Julie,

Thank you for sharing constructive feedback on your customer experience as it will help us improve! We are proud to help protect what matters most to you and appreciate the chance to upgrade your services.

Jul. 25th, 2019

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Verified Customer

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Lamont Ontario, CA

Guardian Protection responds to questions and our requests. The system is generally good. Once in a while it goes down but they always respond and correct the issue.

4 years ago

Reply from Guardian Protection

Hi Lamont,

Thank you for sharing a helpful review of your customer experience. Guardian Protection is proud to help protect what matters most to you every day.

Jul. 16th, 2019

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Verified Customer

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Elizabeth Anderson Philadelphia, PA

The tecnhician who came to my residence to deal with my current problem was the best! He was very patient with my various questions and he fully explained things to my satisfaction

4 years ago

Reply from Guardian Protection

Hi Elizabeth,

Thank you for reviewing your recent service experience! It's wonderful he took the time to make sure you were comfortable with the system and please give us a call if we can ever be of further assistance.

Jun. 27th, 2019

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Verified Customer

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Jonathan Washington, DC

The tech that came out today was great. He was very professional. Unfortunately I had a really bad experience with the phone support people. They didn't call me back. I've had the problem going on for over a month and nobody called me back. I had to call three times to get the tech to come out.

4 years ago

Reply from Guardian Protection

Hi Jonathan,

Thank you for providing valuable feedback on your customer experience as it will help us improve. I'm sorry to hear the phone support did not follow up as expected, if you are still experiencing any issues please message here or email

Jun. 3rd, 2019

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Verified Customer

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John Tucson, AZ

Anytime I call customer service, they answer right away and one thing I like about it is that I get a human being and not a machine. The system has never failed me of course. The test always works. It's convenient and easy.

4 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to share a 5 star review. It's wonderful to hear you have found the customer service helpful when you needed us and Guardian Protection is proud to protect your world.

Jun. 5th, 2019

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Verified Customer

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Ruth Mesa, AZ

I had them for years and then we tried another company. I switched back to Guardian Protection. I can't afford the cameras that we tried and liked to use with the system.

4 years ago

Reply from Guardian Protection

Hi Ruth,

Thank you for switching back to Guardian Protection! We appreciate your business very much and please call us any time we can be of further assistance.

Jun. 5th, 2019

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Verified Customer

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Tarvarres Killeen, TX

When something isn't working or the battery is low they inform us. The system is easy to use. The best thing is the ability to access it from your mobile device.

4 years ago

Reply from Guardian Protection

Hi Tarvarres,

Thank you for sharing a 5 star customer experience! Guardian Protection is honored to be your home security provider of choice and we're happy to hear you're finding the security system easy to use.

Jun. 5th, 2019

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Verified Customer

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Linda Knezovich

We probably need to up date but are on a fixed income.Good experience...there are no problems with system it's just getting the police to show up when system goes off due to break in or malfunction.... they don't show or even ck in the next day to see if there was a problem n was it taken care of?

4 years ago

Reply from Guardian Protection

Hi Linda,

Thank you for providing valuable feedback on your customer experience. I'm sorry to hear your local police are not as responsive as expected. Please let us know if Guardian Protection can help in any way.

May. 29th, 2019

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Verified Customer

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Charles Stanley

It has been very good so far. Have had the system now for about three years now. They have handled any issues I had in the beginning promptly and professional.

4 years ago

Reply from Guardian Protection

Hi Charles,

Thank you for taking the time to share a wonderful customer testimonial. Guardian Protection aims to delight each customer on every interaction and we appreciate your continued business.

May. 29th, 2019

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Verified Customer

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Terry W Wilham

For the most part, unless I had an alarm that accidentally went off, I have not heard from them. I am not to happy about that. I have no idea if some of the areas still work or if I need an update.

4 years ago

Reply from Guardian Protection

Hi Terry,

Thank you for taking the time to leave helpful feedback on your customer experience. Please private message your address here or email ; we would love to reach out and see how we can assist you further!

May. 30th, 2019

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Verified Customer

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Lisa Corbett

I like using the app to arm or disarm the alarm. I don't like that most of the equipment never worked from the time I had the equipment installed to now ie the music and two way feature. I discontinued the two way service once I was informed it was a fee for this service that never worked.

4 years ago

Reply from Guardian Protection

Hi Lisa,

Thank you for providing feedback as it will help us improve the customer experience. It's great to hear you are taking advantage of the phone app for on-the-go control of your security system!

May. 7th, 2019

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Verified Customer

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Karen

They are too expensive and prices for their service calls are ridiculous. Also, You have to remember to catch a one month window at the end of your five year contract or you will be automatically signed up for an additional five years.

4 years ago

Reply from Guardian Protection

Hi Karen,

Thank you for sharing helpful feedback on your customer experience. We would be happy to discuss with your account with you and see how we can help; please message here or email .

May. 10th, 2019

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Verified Customer

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Lavonda Tampa, FL

The best thing is the phone app that I can use to put it on and off when I leave. I like that I can talk to someone if the alarm is set off. I do have an issue with their contacts, the way it is set up as a five year contract, I feel like id someone moves they shouldn't have to start over on their five years.

5 years ago

Reply from Guardian Protection

Hi Lavonda,

Thank you for providing helpful feedback on your customer experience! We agree that the phone app is great for on-the-go management of your security system. Have a safe day in Tampa, FL with Guardian!

May. 2nd, 2019

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Verified Customer

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Gina

I had ADT previously and I like Guardian. It is competitive and a good price. As soon as the alarm goes off, they call immediately. They are very helpful if I have a problem.

5 years ago

Reply from Guardian Protection

Hi Gina,

Thank you for switching to Guardian Protection! I'm glad to hear we found a home security package that worked best for your budget. Thank you for your business!

May. 2nd, 2019

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Verified Customer

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Jonathan Severn, MD

Guardian Protection protects our home and we have never had any issues with it. They always respond in a very timely manner every time we've needed something.

5 years ago

Reply from Guardian Protection

Hi Jonathan,

Thank you for reviewing your customer experience! Guardian Protection is proud to help protect your home with top of the line customer care and security monitoring. We appreciate your business!

May. 2nd, 2019

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Verified Customer

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Ed Magnani Millsboro, DE

They are cooperative, patient, and walk you through all the steps. The install crew was extremely helpful and did a wonderful job. The equipment is easy to use especially on your phone.

5 years ago

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Verified Customer

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Eva San Antonio, TX

I would recommend them. The response time is always fast. Every time I have had the alarm go off, I've gotten a phone call to ask me if I am okay. I like the security system except my doorbell camera, which does not work.

5 years ago

Reply from Guardian Protection

Hi Eva,

Thank you for reviewing your customer experience with Guardian Protection. If we can help with your doorbell camera please call our tech support line at 1-800-PROTECT or message here.

May. 2nd, 2019