Name: Guardian Protection
Rating: 3.1

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Verified Customer

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Brandon Royse City, TX

So far it’s been good. Everything we’ve used has been fantastic. It gives us peace of mind. The tech that installed it was great. Everyone I’ve dealt with had been great.

3 years ago

Reply from Guardian Protection

Hi Brandon,
Thank you for taking the time to connect with us. I am happy to know that your experience in using your Guardian Protection smart home security system has been fantastic and that our professional technician provided an outstanding installation experience. Trust that our team of professionals and our 24-hour monitoring center is always here to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Kevin Belding, MI

All of our equipment works perfectly fine. It is a little annoying at times with it notifying us about everything that happens. They are very helpful and gave us all the pros and cons of the different companies.

3 years ago

Reply from Guardian Protection

Hi Kevin,
Thank you for taking the time to connect with us. I am happy that your Guardian Protection smart home security system equipment is working perfectly fine for you and your family. We may be able to help you with your system settings so that you don't receive an annoying number of alerts. Please give us a call at 1-800-PROTECT (800-776-8328) and let us walk you through. We are here from 7 a.m. to 11 p.m. EST every day. We look forward to receiving your call.
Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Ramsey chavez Copperas Cove, TX

One of my cameras kept losing signal, fix was a external router, thats unreliable to me also when you meet your max of video uploads for the month it resets the next month unreliable not getting anything after your max unless you buy their recorder and add it, I purchased and installed lorex security cameras for reliability

3 years ago

Reply from Guardian Protection

Hi Ramsey,
I am sorry for the difficulty you experienced with the camera as part of the system you purchased from our dealer AAA Home Security. I am happy that you were able to resolve this issue. Please feel free to call Guardian Protection at 1-800-PROTECT (800-776-8328) if you have any other needs.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Christopher Avon, IN

The installation did not go very well but they provide a lot of security and they are on pretty much on it. If anything happens, they give you call within seconds.

3 years ago

Reply from Guardian Protection

Hi Christopher, thank you for sharing your feedback. Our 24-hour monitoring center never sleeps so that you can enjoy true peace of mind. If you have any questions or need assistance, feel free to call 1.800.PROTECT. Stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Paul Labbe

We are a new customer of Guardian, so our experience has been limited since starting November 2020. However the initial and follow up representative calls and information have been professional

3 years ago

Reply from Guardian Protection

Hi Paul, thank you for being a Guardian customer! Glad to hear your experience has been positive. If you need anything, just call 1.800.PROTECT. We're here to help! Best, Caroline E. Customer Satisfaction Advocate

Dec. 29th, 2020

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Verified Customer

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Paige Spangler

We haven't been with the company long but the technician who installed was very friendly and knowledgeable. I do wish all cameras would have a notification when it detects motion.

3 years ago

Reply from Guardian Protection

Hi Paige,
Thank you for taking the time to connect with us. I see that you signed up for our services through our authorized dealer AAA Home Security. It's great to know that you found the technician who installed your system to be very friendly and knowledgeable. Wonderful! I reached out to our Technical Care supervisor regarding your note about cameras. He tells me that all of our cameras have a form of motion detection. It's not an immediate notification though. However, it will let you know when the camera has recorded and uploaded a video clip of the event. We would be happy to talk with you by phone and help you understand this better. so that you can get the maximum benefits from your new system Please feel free to give us a call at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 7th, 2021

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Verified Customer

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Bahman

The best thing about having it is that I can monitor the home. Some other competitors have lower prices and sometimes the door contacts lose their battery pack.

3 years ago

Reply from Guardian Protection

Hi Bahman,
Thank you for taking the time to provide your thoughts to us. We appreciate it. I am glad to know that you are enjoying the full benefit of using the Guardian Protection smart security system to monitor your home. We do our best to keep prices affordable. Please know that we are available to answer any questions that you may have. You can reach our care and technical teams at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Anonymous

My brother had it and was pleased with the service so I also signed up. At this point I’ve been happy with it and I’ve already recommended them to my nephew.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. Thank you! I am glad that your smart home security system is delivering five star satisfaction. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Ryan & Katie

The folks who work there are reasonable and easy to work with. Everything was well explained during installation. Overall my experience with customer service has been pretty good.

3 years ago

Reply from Guardian Protection

Hi Ryan & Katie,
Welcome to the Guardian Protection family. I am glad to know that your installation by our professional service tech went well and that you are having an overall good security experience so far with Guardian. If you have any questions , feel free to give us a call at 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Anonymous

Knowing my home is secured it the best thing. In the process of the home being built we added it which was actually helpful. They’re timely, friendly, and professional.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I agree. There is nothing like the feeling of security in your own home. Life is better when it's safe. I am glad to know that you have found our customer care, sales, and installation teams to be timely, friendly and professional. They love what they do and it shows! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Anonymous

All works the way it is supposed to. I am very happy with the service so far. It gives me peace of mind. It’s pretty great and has decent prices too.

3 years ago

Reply from Guardian Protection

Hi Anonymous.
I am glad to know that your Guardian Protection smart home security system is working as you expected and that you are happy with our service. Peace of mind is everything these days and one way to get it is by having a security system that helps to keep things safer at home, whether you are there or not. We will continue to strive to keep our prices affordable so that as any homeowners as possible can enjoy the system. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Millie Jo & Robert

Every time I have to deal with them, they are good. I like that the system. I like the pad. It is easy to use with the app. I am not really fond of the doorbells because they are not working good.

3 years ago

Reply from Guardian Protection

Hi Millie Jo & Robert,
I am happy to know that our Guardian smart home security system is providing you peace of mind and that our customer care teams have been responsive to your needs. I am sorry that you are encountering difficulty with your doorbell. We are here to help! Guardian has an entire team of care and technical specialists who answer questions from our customers day and night. They are our in-house people and I think you will find them very friendly. Please give us a call at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Corey

Already recommended them to multiple people. I haven’t had any issues with the app or the camera, nothing. It is easy to access. I am pretty happy with it.

3 years ago

Reply from Guardian Protection

Hi Corey,
I am happy to hear that you are happy with your Guardian Protection smart home security system. We also appreciate you recommending us. Thank you for taking time to review us. Stay safe.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Kevin

In the beginning there was some miscommunication about the installation and somebody flaked the last minute and they did not contact me but other than that there have not been any issues with Guardian Protection.

3 years ago

Reply from Guardian Protection

Hi Kevin,
I am glad to know that things are working well with your Guardian Protection home security system. I apologize for the difficulty that you experienced with your installation appointment. I am glad that this is now resolved. If there is anything else that you need, please don't hesitate to reach out by calling 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Brooke

First, we couldn't even get them to schedule someone to come transfer the service when we bought the house. Second, the day they were supposed to come between 8-12, but showed up after 1:00pm. Third, we were told we would get all the services the previous owner had for $46, but they didn't include the cameras or doorbell camera. We were told if we wanted to add them it would be another $20 plus we'd have to schedule someone to come out again to “set them up” even though they are already "set up." Now, for the last 2 months we have been overcharged that $20 as if we have functioning cameras when we do not. I keep being told the billing will be fixed, but it hasn't.

3 years ago

Reply from Guardian Protection

Hi Brooke,
I apologize for the difficulty and I understand your frustration. Please email your account information (name. premises address, phone number) to me at [email protected] and I will escalate to our supervisor so that we can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 23rd, 2020

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Verified Customer

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C Brewer

The app is slow you have to do to much to get to live feeds and by the time you get there the event is over and you have to wait upwards of 5 mins for the saved video to load. I'm actively looking for something better. It's also way to expensive for slow technology.

3 years ago

Reply from Guardian Protection

Hi C Brewer,
I apologize for the difficulty and I understand your frustration. Please email your account information (name, premises address, phone number) to me at [email protected] and I will escalate to our supervisor so that we can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 24th, 2020

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Verified Customer

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Ronald Foster

The response time when I have a concern, or when there's an issue with my alarm system. I can depend on great service with any concerns that I may have.

3 years ago

Reply from Guardian Protection

Hi Ronald,
I am happy to know that you have found our response time and service to be five-star in quality. Our customer care and technical teams are here extended hours: Sunday though Saturday from 7 a.m. to 11 p.m. EST and can be reached by calling 1-800-PROTECT (800-776-8328).

And of course, our 24-hour monitoring center never sleeps so that you can have the peace of mind that you deserve when it comes to your system's emergency alarm signals.

Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Verified Customer

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MG

Attentive customer service however the equipment malfunctions easily. Day we had it installed, alarm started going off every 2 minutes for hours before someone could correctly tell us how to turn it off until a tech could get scheduled to return. Left town and back door sensor triggered a false alarm 2x so it had to be disabled while we were out of town.

3 years ago

Reply from Guardian Protection

Hi MG,
Thank you for reaching out and I apologize for the difficulties that you experienced. We strive to do better than this. I would like to help you. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you immediately. Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Sherry A Templeton

I wasn't given any instructions on how to use my alarm system in writing. I was told I could look up specific features on Youtube. The rep didn't set up Alexa. I realized he forgot to do this approximately 30 minutes after he left so I called him back. It went to voicemail where I asked him to call me back about setting up Alexa. That was about 3 weeks ago. I never heard back from him.l

3 years ago

Reply from Guardian Protection

Hi Sherry,
Thank you for reaching out and I apologize for the difficulties that you experienced. We strive to do better than this. I have researched your account and can see that one of our professional technicians is scheduled to provide service to your home on October 23. If you need additional assistance, kindly email me at [email protected] so that I can escalate further. to a supervisor.
Thank you,
Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Tracy

Feeling safe at night is the best thing about the security system. It was recommended to me by one of my relatives. Customer support is always available and answer any and every question.

3 years ago

Reply from Guardian Protection

Hi Tracy,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 20th, 2020

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Verified Customer

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Jullian

Never have any break ins at my house. My house is secure. It has been pretty good and easy to use. I never have any problem getting a hold of somebody.

3 years ago

Reply from Guardian Protection

Hi Jullian,
Thank you for the positive feedback and for being a Guardian customer.
Amy, Customer Satisfaction Advocate

Oct. 20th, 2020

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Verified Customer

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Clarence

Everything they said, they have done and are still doing it. The system is clear and nice. I can check on my home no matter where I am. I love it. Everybody is professional.

3 years ago

Reply from Guardian Protection

Hi Clarence,
I am happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer.
Amy, Customer Satisfaction Advocate

Oct. 20th, 2020

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Verified Customer

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Sherry

I’ve seen cheaper and more expensive system. It is right in the middle as far as price. Everyone I spoke with seemed pretty helpful. I like the convenience of using my cell phone to turn things on and off.

3 years ago

Reply from Guardian Protection

Thank you for sharing your experience, Sherry! So glad to hear you are finding the smartphone control helpful and convenient. Stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Sharadha

Everything is good and perfect. We like that we can monitor it from our phone. The tech is amazing. Customer support responds to all my questions immediately.

3 years ago

Reply from Guardian Protection

Thank you Sharadha! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Anonymous

Really their customer service has been outstanding. They are very responsive and knowledgeable personnel. This is my second account with Guardian. The system works perfectly.

3 years ago

Reply from Guardian Protection

Hi,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for being a Guardian customer!
Amy,
Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Vincent

Recently had a malfunction with the doorbell and I had to restart it. They got back to me quickly. It was no trouble. I like having the security for staying at home or going away.

3 years ago

Reply from Guardian Protection

Hi Vincent, so glad to hear you are enjoying your security, and that we were able to resolve your issue! Just give us a call at 1.800.PROTECT if you have any future concerns. Stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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James

The quality is good. It works the way it is supposed to work. I like the touch pad and you can do it all on your phone. It provides security and peace of mind.

3 years ago

Reply from Guardian Protection

Hi James,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Anonymous

Support was very helpful and explained everything. It is much easier than our previous security company. We really like the app. They continue to deliver what they promise.

3 years ago

Reply from Guardian Protection

So fantastic that you're getting the support you need and enjoying the Guardian app! We think you'll find you get more and more out of it the more you use it. Stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Frederick

When there is an issue with our alarm, they immediately contact us. I chose them because of all the equipment they have and that I can use it with my smartphone.

3 years ago

Reply from Guardian Protection

Hi Frederick, thank you for choosing Guardian Protection. So happy to hear our team has been helpful and responsive! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Matthew

Just referred them to my daughter who moved into a new house. They have equipment where we can alarm the house and lock the door using our cellphones.

3 years ago

Reply from Guardian Protection

Hi Matthew, that's wonderful to hear! Congratulations to your daughter on the new house, and thank you for sharing! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Charles

Haven’t had any problems with Guardian protection. Everything seems to be working pretty good. I like the phone app to arm and disarm it from anywhere I am.

3 years ago

Reply from Guardian Protection

Hi Charles, so glad to hear you're enjoying the mobile features! Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Pamela

It is cost effective and reliable and easy to use. It very intuitive. We had a little bit of a rough go in the beginning, but everybody has been thorough.

3 years ago

Reply from Guardian Protection

So happy to hear that you feel secure and confident with your system. Thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Genia

I love Guardian. It works every single time. They call you within one minute of the alarm going off, maybe even sooner. They have been very attentive. I feel safer.

3 years ago

Reply from Guardian Protection

Hi Genia,
We love helping to keep homes and families safe and secure! We appreciate your taking the time to rate us and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Patricia

Really good customer service. They are always available and answering questions. The system is also really good and when we have a problem, they come immediately.

3 years ago

Reply from Guardian Protection

Hi Patricia,
Happy to hear that you have found us to highly responsive. Our customer care specialists and professional technicians love what they do and your experience is a great example of that. Thank you for taking the time to rate us and thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Tim And Marianne

The best thing is the feeling of being secured. They have been great. I have had it in our house for a lot of years. They have been very kind anytime I have an issue.

3 years ago

Reply from Guardian Protection

Hi Tim and Marianne,
I want to thank you for being long-time Guardian customers. We are honored to serve you! Trust that we will continue to be here when you need us. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Preston

The latest, up to date technology as far as alarm system. It is easy to use and to manage. It only asks for your phone, which I like. They are helpful and are able to answer all my questions.

3 years ago

Reply from Guardian Protection

Hi Preston,
I am happy to hear that your Guardian Protection smart home security system is meeting your expectations in terms of ease of use and latest technology. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Charles

Guardian had the best available price and going to bed knowing you house is secure is the best. They provide cameras in the front and the back of the house.

3 years ago

Reply from Guardian Protection

Hi Charles,
Thank you for taking the time to review us. We are happy to hear your experience with Guardian Protection has been a positive one. We appreciate your business.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Davis

State of the art automation features. The technology package is up to date. They answer a lot of questions and are very courteous when you call customer support.

3 years ago

Reply from Guardian Protection

Hi Davis,
I am glad to hear that your Guardian smart home security system is serving you well and that the new technology that is built-in meets your expectations. Our customer care team loves what they do and it shows in the experiences that you have had with us when you call for support. Thank you for choosing Guardian Protection and for taking the time rate us.
Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Ruth Ann

They are kind when I call. I do wish they would carry the battery that I need for my unit. Instead, I had to purchase the battery from someone else. They sent me the wrong battery & I had to send it back.

3 years ago

Reply from Guardian Protection

Hi Ruth Ann,
I am glad that you have found our customer care and monitoring center staff to be kind whenever you call. We are happy to serve you! It is unusual to hear that we don't have a battery for a system that we have installed. If you would like to email your account info (full name, premises address and phone number) to [email protected] along with the battery type that your panel requires, I will be happy to look into this for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Anonymous

It took me two months to get my camera replaced after the mounting bracket broke. The camera still worked except for the bracket. For two months I talked to several people there who said they would look into my problem but never retured my call or fixed the problem. Not untill I spoke with the manager that I got my camera problem taken care of. I give a lot of credit to that manager for guickly taking care of the situation.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I am sorry for the difficulty you experienced and I am happy to hear that our manager was able to take care of the issue. That must have been frustrating. I am glad that everything seems to be working now. Thank you for choosing Guardian Protection.
Mary Lynn M. Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Ajia Holt

Staff in Cudtomer service is very responsive and helpful. Love their app on my phone. Really like how I can keep track of my home even when I am not there.

3 years ago

Reply from Guardian Protection

Hi Ajia,
Thank you for letting us know that your experience with Guardian Protection has been five-star.
Our customers tells they love the interactive features of the app and the ease of use of our system. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Rosemary

Customer service is okay, they are courteous but not fully developed to installation and repairs, and because of everything else, I would not recommend Guardian Protection at all. I’ve had it for 8 months and I haven’t had a full week where everything is working. They need to take some time to evaluate the needs of the property and better upfront analysis of what is needed to make the system work. If it needs things like a google expander, they make that a part of the initial package. I should not have to go out and buy something. Everything is sort of random with their service. I have had things stolen from my house at least twice.

3 years ago

Reply from Guardian Protection

Hi Rosemary,
I am sorry for your frustration. We'd like to resolve any issues with your security system. Can you please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Chris Loringer

The products and services are working exactly as described. We had one situation with a fire alarm, and the emergency response was nearly instantaneous.

3 years ago

Reply from Guardian Protection

Hi Chris,
I am happy to hear that you are finding our products and services to work exactly as described. It sounds as though this was a "good" surprise for you and when it comes to security, we definitely only want good surprises. It also appears that you had another with the rapid response delivered by our 24-hour Five Diamond monitoring center in the case of your fire alarm signal. We will strive to continue to deliver quality and excellence as we provide all-important security for your home and family. Thank you for choosing Guardian Protection. We are honored to serve you.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 17th, 2020

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Verified Customer

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Skyler Deems Washington, PA

I had my sysytem installed a while back I called because the camera wasn't in the correct place it Took about three weeks to someone to come and move it. The guy they sent just had knee surgery he wasn't allowed to climb any higher than 4 feet on a ladder so he installed my camera AGAIN in the Wrong spot because that's all the higher he could climb. When he had the company call me to hear my complaint it was more like a call for a rescheduled appointment Again they said they couldn't get anyone out to me for 3 weeks I told them that's NOT right for me to have to wait another 3 weeks! Now I have holes drilled into my Brick Home!! and a camera that's NOT in the correct to spot to Secure my home and family!! I told the customer service person to remove my system if they can't get to me faster.. I NEVER Got a call from a manager or anyone for that matter.

3 years ago

Reply from Guardian Protection

Hi Skyler,
I apologize for the issues you experienced with your camera installation. I have researched your account and can see that our professional service technician came to your home on September 1 to correct these issues and I assume that everything has been resolved to your satisfaction. If you are still having problems will you please email me at [email protected] so that I can escalate to our care supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Philip Bradenton, FL

I’ve had other service and I feel that with the quality of the support and the equipment, I would recommend them. My questions have been answered and they’ve been responsive. I’ve been satisfied with them so far.

3 years ago

Reply from Guardian Protection

Hi Philip,
I am happy our equipment and quality of support has met your expectations and it means a lot considering that you have had other security services. Guardian Protection will continue to be responsive to your needs. Thank you for choosing us! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Anonymous Bayville, NJ

It was better and cheaper than the other ones I looked. They came out right away when I needed them. They are very quick and efficient during installation.

3 years ago

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Verified Customer

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Samuel Crowley, TX

Knowing that my family is safe because everything is top notch and easy to use, even my kids can use it, I am very impressed with the technology. Every time I call, my thing is resolved within five minutes.

3 years ago

Reply from Guardian Protection

Hi Samuel,
I am happy to hear that you are feeling the peace of mind that goes with a Guardian Protection smart home security system. That your kids are using it is proof that the features are quite friendly and it also means that you are building a great level of security awareness among your whole family, which is important. We are here to serve your needs -- our customer care team loves what they do and I am happy to hear that you have had efficient and fast response from them. Thank you for taking the time to review us. Much appreciated.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Ashley Washington, DC

Everything seems to be up to date. They’re super helpful and make sure my needs are met. Also they are easy to get in contact with. There is basically no hold time.

3 years ago

Reply from Guardian Protection

Ashley - so glad we are able to meet your security needs. Thank you for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Sep. 28th, 2020

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Verified Customer

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Barry Frederick, MD

I live in a new development and they were part of the development plan. So far it’s good. It is good equipment and it is easy to use but I do know that there are some better set ups.

3 years ago

Reply from Guardian Protection

Hi Barry,
I am happy to hear that everything is working satisfactorily with your Guardian Protection smart home security system and that you are finding it easy to use. . We are honored to have you as our customer. Please give us a call at 1-800-PROTECT (800-776-8328) if there is anything that you need and we'll be happy to help.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Amy Christopher San Antonio, FL

My problem with it is it doesn't detect every motion in the front at the doorbell and doesn't save all of them at either. And you should be able to have another video streaming over by the garage available for your customers. Because I would like my garage protected as well, there just should be more video streaming available.

3 years ago

Reply from Guardian Protection

Hi Amy,
I am sorry for your frustration. Can you please email me your account info so that I can escalate your problem to our customer care supervisor. Please email your premises address and phone number to [email protected]
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2020