Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Michael Brooks Waxahachie, TX

Very professional and helpful. I was very disappointed with the cheap-looking control panel. I expected something a little more attractive that gave you the daily weather or something.

3 years ago

Reply from Guardian Protection

Hi Michael,
I am glad that you have found our Guardian Protection team to be professional and helpful. Thank you for taking the time to tell us that. Greatly appreciated! Our product line includes a control panel that is very attractive and offers you the weather each day in addition to many security features. It is called the IQ2. If you are interested in an upgrade, please call 1-800-776-8328 and our team will be happy to assist you. In the meantime, our monitoring center is at work 24-hours a day to help keep you and your family safe. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 2nd, 2020

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Verified Customer

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Philip A. Villari III Lewes, DE

They are extremely reliable and availability each time I have needed to call them. They are also very knowledgeable, and a pleasure to interact with them

3 years ago

Reply from Guardian Protection

Hi Phillip! Our people strive to provide excellent customer care. We are always happy to serve you! Have a wonderful day! Tracy Customer Satisfaction Advocate

Aug. 27th, 2020

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Verified Customer

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Samuel Goose Creek, SC

Overall it was the best deal. So far everything is okay. It seems easy to use and pretty good quality. It is simple to use and application is also very easy.

3 years ago

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Verified Customer

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Beth Sugar Land, TX

They should have more pads in every place of the house instead of just one but I can turn it on and off on my phone so it works and I got the most stuff for the best price.

3 years ago

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Verified Customer

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Donnie Summerville, SC

Guardian Protection was recommended by my utility concierge. I don’t have to worry about my home when I am traveling. They have been very responsive to whatever I needed.

3 years ago

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Verified Customer

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Ashley Converse, TX

There is a lot of really good devices that come with a lot of their options that you can choose from. We get a better deal since they are partnered with K.V than we would have gotten with somebody else.

3 years ago

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Verified Customer

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Andrea Garland, TX

They have great feedback, a lot of great referrals. I like that they send an email or text with all the activity that goes on though they could have more modern tools.

3 years ago

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Verified Customer

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Ted

The only negative I have is that I have to use a separate app because we bought the polty smart package and it doesn’t the keypad doesn’t communicate with the Guardian app. The tech did a goo job and it is easy to use.

3 years ago

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Verified Customer

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Virginia Newfield, NJ

Everything is good, I feel very secure and I feel safe. It was all put neatly in place. The woman I talked to explain everything to me and I was pleased with it.

3 years ago

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Verified Customer

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John Mont Belvieu, TX

My sister referred guardian protection to me. I have very good experiences with them. Kimberly is always available when I call customer support. Other than there is a bit of lag time, I have no other problems.

3 years ago

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Verified Customer

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Xiomarys Killeen, TX

Good pricing and easy to use. Be better at installing the system where the equipment is available the same day instead of having to wait to order it. Also one window sensor keeps defaulting and I have to have it fixed.

3 years ago

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Verified Customer

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Lew Woodbridge, VA

Overall experience was good! Only issue is the technician that stopped by for a repair notice the initial CO2 detection installation was done incorrectly.

3 years ago

Reply from Guardian Protection

Hi Lew,
Thank you for taking the time to share great customer feedback. We appreciate your business very much and look forward to helping to protect your world.

Aug. 10th, 2020

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Verified Customer

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Larrell Thacker

Two days after my system was installed I started getting notices about low batteries in the motion detectors. Now not even a month later, the power cut off due to the rain and I got the notices again. It's really bothersome.

3 years ago

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Verified Customer

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Spencer

I really enjoy their mobile app. It works as it should. The customer support has been very responsive and reactive to everything I needed. Installation went smoothly.

3 years ago

Reply from Guardian Protection

Hi Spencer,
Thank you for being a 5-star customer of Guardian! It's great to hear the smartphone app is bringing you everyday convenience and peace of mind.

Jul. 22nd, 2020

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Verified Customer

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Calainia

It is a little more expensive than others and they couldn’t offer support on hooking up the sound system. I do like the app. It is nice that if you forget to arm your house, you can arm it while you are away. There a re reminders.

3 years ago

Reply from Guardian Protection

Hello, thank you so much for taking the time to share helpful feedback as we are always looking to improve. It's great to hear the interactive features like the smartphone app are bringing you convenience.

Jul. 22nd, 2020

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Verified Customer

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Dylan

Knowing that security is 24/7 in case we need them is the best. They’ve always answered their calls. It’s very easy to access and the app is easy.

3 years ago

Reply from Guardian Protection

Hi Dylan,
Thank you for taking the time to leave great customer feedback! It's wonderful to hear the 24-hour professional security monitoring is bringing you the peace of mind you deserve.

Jul. 23rd, 2020

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Verified Customer

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Lawrence

Their call center could be a little more helpful. I called to get some help and the person did not know where the router was or anything so it was useless. I still don’t know if two of the three cameras are working properly.

3 years ago

Reply from Guardian Protection

Hi Lawrence,
Thank you for sharing helpful customer feedback as we are always looking to improve. We do have a specialized technical care team that is available during the week; please give us a call at 1-800-PROTECT.

Jul. 22nd, 2020

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Verified Customer

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Sarah

It's really convenient for the app to control it from my phone. I like how they have a different code for each person. They were really nice and walked me through the system.

3 years ago

Reply from Guardian Protection

Hi Sarah,
Thank you for choosing Guardian Protection for your security needs! It's wonderful to hear customer support has been helpful when needed and we appreciate your business.

Jul. 22nd, 2020

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Verified Customer

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Tyler

One thing I like is the equipment is pretty modern. I like that I can automate my security system from my home. I like what they had to offer and the package deal.

3 years ago

Reply from Guardian Protection

Hi Tyler,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear the interactive security and automation features are bringing you everyday convenience.

Jul. 22nd, 2020

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Verified Customer

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Ryan

The guardian employees come and take care of everything. I had an issue with my install and everybody I spoke with was helpful and we go tit fixed so everything seems to be going good now.

3 years ago

Reply from Guardian Protection

Hi Ryan,
Thank you for being a valued customer of Guardian Protection. It's great to hear your issue was resolved and please reach out anytime we can be of further assistance; we're happy to help!

Jul. 22nd, 2020

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Verified Customer

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Ryan Malloy

Be upfront about initial costs. I was blindsided by other fees. My install tech was also late and a second guy had to finish the job. He seemed to want to hang around until he got a tip.

3 years ago

Reply from Guardian Protection

Hi Ryan,
Thank you for taking the time to share helpful customer feedback as it will help us improve!

Jul. 23rd, 2020

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Verified Customer

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Cathy Engels

Guardian is a reliable and trustuworthy company whom I have know personally for nearly 15 years. Their service is great and their products are top of the line!

3 years ago

Reply from Guardian Protection

Hi Cathy,
Thank you for being a long-time customer of Guardian Protection! We appreciate your continued business very much.

Jul. 23rd, 2020

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Verified Customer

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Stan Chatman

It has really good. When ever we set the alarm and leave our home we know our home is secured and protected. Guarding Protection has given us peace of mind.

3 years ago

Reply from Guardian Protection

Hi Stan,
Thank you for being a valued customer of Guardian Protection and sharing the peace of mind a professionally monitored security system can bring!

Jul. 23rd, 2020

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Verified Customer

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Brandi

Iâ€™m a new customer with guardian protection. So far my experience has been great overall. Knowledgeable, thorough, helpful, pleasant to work with!

3 years ago

Reply from Guardian Protection

Hi Brandi,
Thank you for the 5-star customer feedback, we appreciate you!

Jul. 16th, 2020

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Verified Customer

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Annette

With the camera I can know who's coming to my door. It's easy. I love the big screen panel and when you leave your house you can use the app on your phone and push leave.

3 years ago

Reply from Guardian Protection

Hi Annette,
Thank you for reviewing your service with Guardian Protection! It's great to hear you are enjoying the fresh and sleek look of our latest security panel.

Jul. 10th, 2020

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Verified Customer

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Michael Sr

I think they need to let people know that if they're going to get a video camera for the front door, they need to have a doorbell or it costs several hundred dollars to get electricians to come out to pre-wire all that stuff.

3 years ago

Reply from Guardian Protection

Hi Michael, thank you for the helpful feedback. Yes, that should have been explained to you that a hardwired doorbell is needed to hook up our video doorbell.

Jul. 10th, 2020

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Verified Customer

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Christie

The process of the room notifications is what I like most. My dad accidentally set off the alarm and they were right on the ball with everything, finding out what's wrong.

3 years ago

Reply from Guardian Protection

Hi Christie,
Thank you for being a 5-star customer! It's great to hear the quick response time is bringing your family the peace of mind you deserve.

Jul. 10th, 2020

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Verified Customer

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Anonymous

I do like the app that you can use to access the alarm system through the phone. Good explanation of the system and follow-up in regards to the system.

3 years ago

Reply from Guardian Protection

Hello, thank you for the 5-star review! Guardian Protection is proud to be your home security provider of choice.

Jul. 10th, 2020

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Verified Customer

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Jerry & Donna

Any questions I've had have been answered and everything seems to be working well. Your installer Corey that did the job was the most professional and on-time, question-answering individual I've ever met.

3 years ago

Reply from Guardian Protection

Hi Jerry & Donna,
Thank you for taking the time to share your customer experience! It's great to hear Corey put your mind at ease and took care of your needs.

Jul. 9th, 2020

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Verified Customer

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Norma

I am able to log into my app and keep up with any movement or anything that's unusual using those cameras. They've been attentive to any of my questions.

3 years ago

Reply from Guardian Protection

Hi Norma, thank you for sharing a great customer experience! It's nice to hear the smart home security features are bringing you additional peace of mind.

Jul. 9th, 2020

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Verified Customer

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Anthony

It's really easy to integrate and easy to use. They do periodic check-ups. I'm satisfied with everything and if there's a nything I need, they're available.

3 years ago

Reply from Guardian Protection

Hi Anthony,
Thanks so much for taking the time to share a 5-star review! Guardian Protection is happy to help test your system with you and we recommend it at least once a month.

Jul. 9th, 2020

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Verified Customer

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Donald Negri Ruskin, FL

My experience has been great. I have never had a problem and whenever there is an issue it has been very quick to respond to make sure my safety is in their best interest.

3 years ago

Reply from Guardian Protection

Hi Donald,
Thank you for sharing a 5-star review! Guardian Protection works hard every day to help protect you and what matters most. We appreciate your continued business.

Jul. 1st, 2020

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Verified Customer

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Anonymous Evans City, PA

So far I am happy. They have been easy to get a hold of and friendly. I am not an expert on security equipment but it seems fine and it is a reasonable cost.

3 years ago

Reply from Guardian Protection

Hello, thank you for choosing Guardian Protection! It's great to hear the care staff have been friendly and helpful when needed. Please give us a call anytime you have questions as we are happy to help.

Jul. 14th, 2020

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Verified Customer

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Jim Ocean View, DE

It has only been a couple of weeks but the Guardian system seems to be working just fine. I wish the dashboards were the same across all platforms and the tutorials could be better but overall, it is working fine.

3 years ago

Reply from Guardian Protection

Hi Jim,
Welcome to the Guardian Protection family! It's wonderful to hear the security system is serving you well and we look forward to providing you peace of mind with professional security monitoring.

Jun. 23rd, 2020

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Verified Customer

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Karen Canonsburg, PA

Fthe equipment seems to be efficient and works well. We've had a couple of reasons to call them and I've always had really good support from customer service.

3 years ago

Reply from Guardian Protection

Hi Karen,
Thank you for taking the time to share 5-star customer feedback! Guardian Protection is proud to help protect your world in Canonsburg, PA every day.

Jun. 22nd, 2020

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Verified Customer

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Joseph San Antonio, TX

They have the lowest prices. The equipment is pretty good. If there is an issue or you lose connection, they cally ou up and let you know that the system is failed or the wifi bluetooth is dropped.

3 years ago

Reply from Guardian Protection

Hi Joseph,
Thank you for taking the time to share helpful customer feedback! Guardian Protection is proud to help protect your world in San Antonio, TX every day.

Jun. 22nd, 2020

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Verified Customer

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Yvette Essex, MD

They always explained everything to me and made sure I understood everything. Its so easy to use. The monitor and the camera are the best. Everything is wonderful.

3 years ago

Reply from Guardian Protection

Hi Yvette,
Thank you for being a part of the Guardian Protection family! We are proud to help protect what matters most to you in Essex, MD.

Jun. 22nd, 2020

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Verified Customer

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Tanisha Desoto, TX

I chose Guardian Protection because of the value of their package. With the initial info, I had to ask and inquire in terms of how for set up purposes. They showed me what I needed to do.

3 years ago

Reply from Guardian Protection

Hi Tanisha,
Thank you for choosing Guardian Protection! It's great to hear you are finding the value in the professional security services.

Jul. 14th, 2020

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Verified Customer

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Larissa Pinehurst, NC

Everytime I had any issue, I got an immediate text. I didn't have to wait. It's very easy to operate. They are very communicative if you have any issues.

3 years ago

Reply from Guardian Protection

Hi Larissa,
Thank you for choosing Guardian Protection for your security needs! It's wonderful to hear the quick response time of the alarm is providing you much deserved peace of mind.

Jun. 22nd, 2020

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Verified Customer

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Sean San Antonio, TX

They need help with their customer support centers. They have good equipment, its quality is best. I like the access using the phone and the automation.

3 years ago

Reply from Guardian Protection

Hi Sean,
Thank you for taking the time to share helpful customer feedback. If there is anything we can help with please reach out.

Jul. 14th, 2020

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Verified Customer

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C Wexford, PA

They immediately call and follow up when there is an alarm at the house. We used them in the past and were satisfied with them so we signed up again. It is easy to use.

3 years ago

Reply from Guardian Protection

Hi there,
Thank you for choosing Guardian Protection again for your security needs! We are proud to help protect what mattes most to you.

Jun. 22nd, 2020

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Verified Customer

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Larmeka Tarboro, NC

Every time something goes off at my house, I am immediately notified. Everything in the system is working properly. I am completely satisfied with the service so far.

3 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to share great customer feedback! Guardian Protection is honored to be your home security provider of choice in North Carolina!

Jun. 22nd, 2020

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Verified Customer

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Anonymous Washington, PA

I've had Guardian in my house for twenty five years. I have never had any trouble with customer support and the equipment is very updated and accurate.

3 years ago

Reply from Guardian Protection

Hi,
Thank you for being a long-time customer of Guardian Protection! It's great to hear you have been enjoying the peace of mind professional security monitoring can bring for over 25 years.

Jun. 22nd, 2020

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Verified Customer

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Paul New Port Richey, FL

The security equipment is very simple and cost effective. It is reliable too. So far they are very responsive to my needs. They should advertise more.

3 years ago

Reply from Guardian Protection

Hi Paul,
Thank you for taking the time to share great customer feedback! Guardian Protection is proud to help protect your world every day with user-friendly top of the line security solutions.

Jun. 22nd, 2020

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Verified Customer

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Shurhonda Fort Worth, TX

All things work perfectly. They've done everything they said they were going to do since last year when I picked it out. I like knowing I am going to be safe.

3 years ago

Reply from Guardian Protection

Hi Shurhonda,
Thank you for sharing a great 5-star customer review! Guardian Protection is proud to help protect what matters most to you every day.

Jun. 23rd, 2020

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Verified Customer

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Shukri Alexandria, VA

Sometimes my wall panel loses WiFi connection but when I call, they are able to resolve any issues I have and it makes my wife feel more secure when I am at home.

3 years ago

Reply from Guardian Protection

Hi Shukri,
Thank you for choosing Guardian Protection! It's great to hear the professional security services are bringing your family much deserved peace of mind.

Jun. 23rd, 2020

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Verified Customer

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Francis

Guardian was the pre-existing service on the home we bought. The equipment is really outdated and old but provides us with good protection and security.

3 years ago

Reply from Guardian Protection

Hi Francis,
Thank you for activating your security system with us! If we can help you with an upgrade please give us a call at 1-800-PROTECT.

May. 19th, 2020

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Verified Customer

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Paul & Lissa

Seems secure so far. They were very responsive and took a lot of time with us to go through how to utilize the system and just very helpful and always around.

3 years ago

Reply from Guardian Protection

Hi,
Thank you for trusting in Guardian Protection to help protect your family! It's wonderful to hear the system is proving user-friendly for you.

May. 19th, 2020

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Verified Customer

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Anonymous

The only support I've contacted is billing and they're rude. I haven't had it very long. We were supposed to get a homeowners discount that they were supposed to send to us directly but they didn't do it so our homeowners discount was cancelled today.

3 years ago

Reply from Guardian Protection

Hello, I'm sorry to hear you've had some less than helpful customer care support. Please message us here with your address of service with the 'Private Response' option so we can look into this for you. Thank you!

May. 19th, 2020

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Verified Customer

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Ramakrishna

They're very responsive and customer service has been excellent so far. They need to educate the customer a little bit better in terms of the features.

3 years ago

Reply from Guardian Protection

Hello,
Thanks so much for being a 5-star customer! We appreciate your feedback and if we can help explain an features please give us a call at 1-800-PROTECT or message us here.

May. 19th, 2020