Name: Guardian Protection
Rating: 3.2

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Joseph R Casavant Kennett Square, PA

We had a wonderful technician who did the initial assessment for a substantial upgrade in November of 2017. All was set and agreed upon and he assured us that someone would be in touch to set up an installation date. No one contacted us for almost two months. We almost changed companies but called Guardian to ascertain if they were still interested. They apologized and immediately set up a time for install. However, the new technician who came out was not given the detailed notes that the first technician had photographed and initially sent to corporate concerning the hardware and agreed upon placements. After a couple more weeks, the initial technician returned to install the system using his original notes. Aside from what I am sure was a computer system communications failure, the technicians were top notch in courtesy, knowledge and customer service especially Derick B. #2591. He more than ever made up for the office blunder with his eagerness to please and installation expertise to mesh the old and new systems. We were so glad we requested his return. Because of this, we did not abandon Guardian, a company we have been associated and comfortable with for over 17 years.

6 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Joseph, thank you for the detailed review. It's so great to hear Derick was able to turn around a negative situation for you. Your feedback will help us improve the consumer experience.

Feb. 22nd, 2018

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Joel DuBose Irmo, SC

Guardian has been filled with nothing but AMAZING customer service! You have hired extremely polite, educated but professional employees! I have spoken to several people from different departments and every single person gave me outstanding service! If anyone could not fix an issue I was having, they connected me to someone who did. My brother was the one who initially recommended Guardian for my security. After researching the Top 50 security companies, not only were you highly ranked, but I read nothing but great things! I have already recommended Guardian to several of my friends and will continue to do so. I am very satisfied with my decision to make Guardian my one and only choice to protect not only my house, but me!

6 years ago

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James McQuillan Jr Bangor, PA

We have used Guardian for 6+ years now. They did their original installation in my NEW house in Southern Delaware and they were flawless in their workmanship, customer courtesy and expertise with the Guardian System. Between their customer service department and the actual installers, ALL of my security concerns were addressed and resolved to my complete satisfaction. I recently upgraded to wireless/cell connectivity (landline still available, Just-In-Case) which now gives me instant access to my security system from anywhere in the country. Works as promised! My next upgrade will be my doorbell, with a doorbell camera. They might not be the cheapest system out there; but they give you what you pay for. What is your safety, security and peace of mind worth to you, in our increasingly violent world? 'Safe in the Suburbs' is only for Dreamers. My 9mm is my backup system.

6 years ago

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Keith Dahl Riverview, FL

I would give them 0 stars if it was an option. System has never worked from the day it was installed. Doorbell never works, cameras have issues, panel locks up when disarming and the alarm goes off. They installed motion sensors that were under a recall and fail causing false alarms. Anytime you talk to them they want to charge you even when you were able to perform the function by yourself previously. Complete bait and switch company. Stay away as the do not back their product after 1 year, much less 3 months after install. Three years later and it still does not function but they will do nothing without wanting to charge you.

4 months ago

Reply from Guardian Protection

Hi Keith,
I am sorry for the frustration. Your satisfaction is important to us. Your issues were escalated to our loyalty liaison who I understand spoke to you by phone on December 7. As she indicated to you, Guardian does not give access to its proprietary programming data, per the wording in the Agreement which you signed upon choosing Guardian as your trusted security provider. We appreciate the opportunity to resolve your issues and our loyalty liaison has endeavored in every way possible to accommodate your needs. She offered: a) to waive the fee for adding-in your new door lock and as many home automation devices as you would like during a phone call at your convenience with our technical care team; b) to send a tech to your home to replace your control panel and to program your door lock for just $35, and c) to provide a courtesy review of your account by our technical care experts who can suggest ways of optimizing your video devices. You have declined all three of these generous options. With regard to your issue about not needing the number of video clips you originally agreed to, our loyalty liaison worked diligently to reduce that number for you and has issued a credit to your account and offered to reduce your monthly rate as a result. This rate reduction will go into effect as soon as you return the signed addendum acknowledging the new, lower rate. As previously mentioned, your satisfaction is important to us. If you would like to take advantage of the accommodations our loyalty liaison has made available, please contact her at the number she provided to you.
Sincerely,
Mary Lynn Moriarity
Customer Satisfaction Advocate

Dec. 13th, 2023

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Verified Customer

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Jose Solon, OH

The customer service has been great so far. The guardian team actually leaves me a voicemail unlike other security companies and doesn’t treat me like a number.

2 years ago

Reply from Guardian Protection

Hi Jose,
It is so great to hear that you have found our staff to be responsive and skilled. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Bobby Grand Prairie, TX

I like the coverage and I like the price. When I call them, they respond quickly. The equipment works good. It is easy to understand and to program. I have they continue to be good with customer service.

2 years ago

Reply from Guardian Protection

Hi Bobby,
I am happy to hear that you are pleased with our level of care and service. Also that you are happy with the equipment. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Lamar Thonotosassa, FL

It is peace of mind knowing someone is watching the house when I am not there. Everything works well. Anytime we have any issues or questions, they have been very helpful.

2 years ago

Reply from Guardian Protection

Hi Lamar,
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Sunil Apex, NC

The quality of the security equipment looks great with all the new features. I am enjoying the quality. I can see my kids playing all the time. I like that.

2 years ago

Reply from Guardian Protection

Hi Sunil,
Thanks for taking the time to connect with us. I am happy that you are enjoying the quality of our equipment and all the helpful features. Our customers love being able to see what's going on at home from wherever they are. So glad you do, too! Thank you for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.

Aug. 19th, 2021

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Verified Customer

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Gabe Rodriguez Middletown, OH

Installation person was easy to talk to and very informative on how everything works. System is easy to use and works great. Customer service is great

2 years ago

Reply from Guardian Protection

Hi Gabe,
Happy to know that our professional technician was easy to talk to and very informative regarding how everything works in your Guardian smart home security system. It's also gratifying to hear that you find our customer care service team to be outstanding. Customers tell us they enjoy how easy our system is to use and I'm delighted that you are finding it to be the same for you. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Verified Customer

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Tracy Haven Pompano Beach, FL

I am very upset I have asked my person who set up my acct. to please show me how to work the camera on my phone, I am waiting on my monies to pay alder off $204.36 I have not received my yard signs all of this was to be resolved I have spoke to Will on the phone twice (the guy who came to my door and set this up) nothing has been done. I am livid. I had alder for years when i agreed to go to guardian he promised he would pay off my existing charges on Alder. he told me he would take care of showing me how to pull up past ppictures on my phone i have since reinstalled my ring because i got o help and last night he was to call me back 10 30 minutes as to where my check was. Never heard anything the yard signs were to be sent to me in a timely manner been weeks.

2 years ago

Reply from Guardian Protection

Hi Tracy,
I am sorry for the difficulties. I have located your account and escalated this to our supervisor. You will receive a callback from us within 24 to 48 hours. Thank you for your patience as we work to resolve your issue.
Mary Lynn M.
Customer Satisfaction Advocate

Jun. 29th, 2021

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Verified Customer

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Pino Clarksburg, MD

They are super responsive in customer service the last few times I called. The security equipment looks good to me and it operates correctly. I like the remote app that lets me control the system.

2 years ago

Reply from Guardian Protection

Hi Pino,
Thank you for letting us know that you have found our staff to be responsive and skilled and have had a good experience with Guardian's security equipment. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

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Verified Customer

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Lee Grosse Pointe, MI

My home insurance provider recommended them to me. Their customer service team has been very attentive to my questions. The system is flawless and easy to use!

2 years ago

Reply from Guardian Protection

Hi Lee,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy, Customer Satisfaction Advocate

Jun. 24th, 2021

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Verified Customer

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Felicia New Braunfels, TX

They're doing a great job, and I appreciate them. I like the simplicity of the system. I haven't had any issues with them and every question I have asked has been answered.

2 years ago

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Verified Customer

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Beau Katy, TX

The best thing is the ease of access. It's good value and reliable. Customer service answers quickly and they're knowledgeable and polite. Some of the equipment does go offline, though.

2 years ago

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Verified Customer

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Latel Windsor Mill, MD

Everytime I call, they help me right away to fix the problem. I got a lot of disconnects and they say the door wass not being monitored so sometimes I had a little bit of issues but they fixed it right away.

2 years ago

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Verified Customer

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Damarius Azle, TX

I like the ease of the control pad. It's updated technology, and the cameras are clear. But, I have not heard from anyone since the install and they were supposed to be coming back to do some more work and then I had issues with my system and I sent them an email and I haven't gotten a response.

2 years ago

Reply from Guardian Protection

Hi Damarius,
I am glad that you are enjoying the ease and simplicity of the control pad as well as the camera clarity. Life is better when it's safe! I am sorry that you have experienced difficulty with regard to outstanding issues. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Mark Aubrey, TX

It's easy to use and everybody in the family can get access. I love the peace of mind of knowing that the family is safe. The rep Marianne was awesome.

2 years ago

Reply from Guardian Protection

Hi Mark,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

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Verified Customer

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Linda Pembroke, NC

They are good at their job. The system is in working conditions, and it enables me to lay down and rest knowing that I'll be safe if something goes wrong.

2 years ago

Reply from Guardian Protection

Hi Linda,
Thank you! I am happy to hear your experience with Guardian Protection has been a positive one. There is nothing like peace of mind. We appreciate you as a customer.
Amy,
Customer Satisfaction Advocate

May. 4th, 2021

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Verified Customer

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Karen J Felton, DE

The customer service has been above and beyond on 2 occasions that I called. The tech that did the install was very courteous and knowledgeable and a pleasure to work with.

3 years ago

Reply from Guardian Protection

Hi Karen,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

May. 4th, 2021

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Verified Customer

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Cynthia Steinberger Brookville, OH

I have had no issues. They were kind and courteous while setting up the service. Explained everything until I was satisfied with my understanding of it.

3 years ago

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Verified Customer

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Ayanna Roseboro Norristown, PA

I’m just not happy with the product and wish I never switched. The doorbell camera is subpar. I’ve called and expressed my concerns. Anothe tech came out and nothing has changed. When someone rings my bell you can’t see them. If the video does start to work it takes so long and what you need captured is long gone.

3 years ago

Reply from Guardian Protection

Hi Ayanna,
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 20th, 2021

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Verified Customer

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Anonymous Converse, TX

The alarm accidentally went off. They called me right back and I wasn't home so they called my wife when I gave him the number and made things happen.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Glad you found our Five Diamond Monitoring Center rapid and responsive, even during your accidental alarm. It's great hearing that all was OK with your home and family. We are here for you whenever you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Tony Nguyen Mc Kinney, TX

The sales lady was awesome. The alarm guy was great at installing and explaining how to use the system. The camera guy installed the cameras exactly where I wanted it.

3 years ago

Reply from Guardian Protection

Hi Tony.
I am happy to hear that you are pleased with our level of care and service and that it is five star worthy. Thank you so much for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Brandi Banks Bear, DE

My experience with Guardian was great up up until I discovered that you cannot access the video feed the doorbell camera while talking on an iPhone. Apparently this isn’t a problem for Android users. When I called tech support to report the issue I was advised it is a well know issue with the iPhone and it is due to a security feature with Apple products. I am a technical support specialist and advised them that isn’t true because the video and mic feeds are on wifi & cell calls are on a different type of signal. I was offered a different upgraded video doorbell. Needless to say the new doorbell has the same problem. My main reason for getting this alarm system was for the video doorbell. If I can’t see who is coming to my door at all times, then it is a not beneficial to my needs. Guardian contacted the video doorbell manufacturer Alarm.com and they weren’t aware of the issue and now are investigating the issue. I cancelled my service with Guardian Services and I am using now using a new alarm company that video is compatible with iphones and allow me video doorbell access at all times even when I am talking on my cellphone.

3 years ago

Reply from Guardian Protection

Hi Brandi,
I am sorry for your frustration and apologize for the difficulties that you experienced. We are sorry to lose you as our customer. I wish you the best with your new alarm company.
Thank you for choosing Guardian ,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Gerry Lanham, MD

They've taken care of every single problem that I've had. I have peace of mind because there is 24-hour surveillance. I like that it looks modern and up-to-date.

3 years ago

Reply from Guardian Protection

Hi Gerry,
There is nothing like peace of mind! I am so happy to hear that your experience has met your expectations and is five star worthy. Thank you so much for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Anya Louisville, KY

I had to call in to make sure that I was installing the panel correctly and the person on the phone talked me right through it with no problems at all.

3 years ago

Reply from Guardian Protection

Hi Anya,
Thank you for taking the time to connect with us. Our Care team is always happy to assist you by phone! They love what they do and are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. Feel free to call us anytime at 1-800-PROTECT (800-776-8328). We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 26th, 2021

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Verified Customer

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Morgan Mentor, OH

Customer service has made all my problems extremely easy to deal with. They are very responsive. They always treat me well and protect my family. I never have it fail.

3 years ago

Reply from Guardian Protection

Hi Morgan,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Allison Westfield, IN

The builder of my home recommended them and it was built into the home so I didn’t have to do any additional wiring. I haven’t had any problems with the equipment. They are pretty responsive when I have questions.

3 years ago

Reply from Guardian Protection

Hi Allison,
Happy to know that you have found our Care team to be responsive to your needs whenever you have a question. We are honored to have you as our customer and to be your security partner. Please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you need anything. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Verified Customer

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Leah Porter, TX

They are really good about getting back to me if we accidentally set off the alarm. They make sure everything is okay. I like the app. It makes it really easy.

3 years ago

Reply from Guardian Protection

Hi Leah,
I am so happy to hear that you are pleased with our level of care and service. Our customers tell us they love the interactive features of the mobile app. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Hunter San Antonio, TX

I've had no issues with customer support whatsoever, they do exactly as they say they're going to do and they typically go above and beyond what I was my expectation.

3 years ago

Reply from Guardian Protection

Hi Hunter,
It's great to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Eduardo Dallas, TX

They have always been very responsive and quick. The system was a good deal price-wise. Their security equipment is pretty modern. The connectivity is good and I have not had any issues.

3 years ago

Reply from Guardian Protection

Hi Eduardo,
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. The system offers great benefits in helping you keep an eye on things when you are at home and when you are not. Thank you for your positive feedback and also for being a customer.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

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Verified Customer

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Carla Newton Falls, OH

I feel safer because of Guardian Protection and I know I have all the alarms on the doors and I know when somebody's coming in the house so that's been really really nice.

3 years ago

Reply from Guardian Protection

Hi Carla,
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that it helps you feel safe in your home. There is nothing like peace of mind.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Eric Waldorf, MD

The quality of security equipment is fine the but the audio system is not so good. I'm in the process of getting new parts for that, it's not working well for me.

3 years ago

Reply from Guardian Protection

Hi Eric,
I am sorry for the difficulty. If you would like, please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can discuss this issue with you further and possibly get you further assistance with it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Raye Odenton, MD

The system is great and so is the customer service but the doorbell camera looses connection every single week and I'm not sure why that occurs. I have to unplug my router to make it work.

3 years ago

Reply from Guardian Protection

Hi Raye,
I am happy to know that you are enjoying your smart home security system and that our customer service to you has been outstanding. I would be happy to get you some assistance with your doorbell if you would like. If so, please email your account information (full name, premises address, phone number) to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Verified Customer

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Julie Middletown, DE

The cost is good. I think the app they picked is top notch. I can customize everything. All the features available make me secure. The set up was great.

3 years ago

Reply from Guardian Protection

Hi Julie,
So glad that you have found our system to fit your budget and that you are loving the Guardian App! The convenient features that you can control from anywhere are so helpful. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Tamiko Dayton, OH

It monitors everything in my house and outside my house. With the app on my phone I can arm and disarm it myself. I like the service so far. They are very punctual.

3 years ago

Reply from Guardian Protection

Hi Tamiko.
Thank you for taking the time to review and rate us. I am happy to know that you are enjoying the timesaving convenience of the Guardian App and the quality of our monitoring and our people. We are here for you! I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Shawn Pataskala, OH

When I moved to a new home they were the security system that approached me first. I wish their alarm panel would be a little more clear and that the focus of the camera would be outside. I like the remote aspect of the system where I don't need to be at the house in order to make changes to my system.

3 years ago

Reply from Guardian Protection

Hi Shawn,
Thank you for taking the time to connect with us and thank you for choosing Guardian Protection. I think we may be able to get you assistance with these concerns. I would like to put you in touch with our technical care team and a supervisor. Can you please email your account information (name, premises address, phone number) to [email protected] so that I can locate your account and escalate for you. I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Suresh Chakravarthi Celina, TX

Very professional from the get go, through installation and then as experienced over the past 2 months in their system, monitoring, alerts and overall security.

3 years ago

Reply from Guardian Protection

Hi Suresh,
Welcome to the Guardian family! I am happy to know that you have found us to be professional throughout the sale and installation process -- we work hard to address all of your security concerns so that you can enjoy true peace of mind. Trust that our care, technical and monitoring teams will be there when you need them. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Anonymous Baltimore, MD

Didn’t like the previous one I had so I went ahead and gave this one a try. I like the security equipment. You get it 24/7. Any problems I’ve had have been resolved.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Welcome to the Guardian Protection family. Our monitoring center never sleeps so you can have peace of mind 24/7. We are honored that you switched to Guardian. Trust that we will be there when you need us.
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 22nd, 2021

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Verified Customer

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Ankit

I have been a customer for a long time and I like them. They call you if anything happens and you call them and get the right answer and the reps is good.

3 years ago

Reply from Guardian Protection

Hi Ankit,
I want to thank you for being a long-time customer of Guardian Protection. We are honored to be your security partner. It's gratifying to know that you have enjoyed consistent, quality service and peace of mind with us. I appreciate the shoutout for our customer care team. These specialists undergo many hours of training and love what they do. Glad it shows! Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Robert Franklinton, NC

Several times they have contacted us just to make sure everything was okay. They have everything we need as far as security equipment. It gives us peace of mind.

3 years ago

Reply from Guardian Protection

Hi Robert,
I am happy to hear that you are enjoying your smart home security system. There is nothing like peace of mind. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Kedra Romulus, MI

Excellent service. I don’t have any trouble troubleshooting. It is very secure. Customer service is great. they always call and check to make sure everything is secure.

3 years ago

Reply from Guardian Protection

Hi Kedra,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you choosing Guardian Protection and for taking the time to leave a review.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Jonelle Arverne, NY

I’m not very computer literate but the stuff is very easy to use. It was all explained to me very well. They are always there to answer my questions.

3 years ago

Reply from Guardian Protection

Hi Jonelle,
Thank you for taking the time to review us. I am glad to hear that our professional technician was helpful and took the time to make sure you understand what he did. Our customers love how easy it is to operate our home security systems. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Verified Customer

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Kenisha Rockwall, TX

They have great pricing and I like what you get with their system. I like everything I have from them and I haven't had issues with the equipment. It gives you peace of mind!

3 years ago

Reply from Guardian Protection

Hi Kenisha,
Thank you for taking the time to review and rate us. We work hard to deliver quality, professionally installed security at a great price and it's gratifying to know that our customers appreciate this. I am happy to know that you are enjoying the benefits of your Guardian Protection smart home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Anqunetta Riverview, FL

The person who came to set up my system was very friendly. Unfortunately, there is a long delay between the doorbell ringing and being able to actually see who's at the door, so it's kind of pointless to have. I like the fact that I can use my mobile device to control locking my door and opening/closing the garage.

3 years ago

Reply from Guardian Protection

Hi Anqunetta,
I am happy to know that you are finding a good benefit in being able to use the Guardian App together with your mobile device to control your smart home security system and your garage door. Our customers tell us they appreciate these interactive features and glad that you do as well. I apologize for any difficulty you maybe having with your video doorbell. If you would like me to escalate this to our supervisor and get you some assistance, please email me your account info (full name, premises address and phone number) to [email protected].
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Anonymous Mechanicsville, VA

Right now I'm having troubles with their doorbell system. I'm trying to get those problems resolved and am just waiting to hear back from them. I like that I can arm and disarm the system from my phone.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I apologize for the difficulty. If you would like me to escalate this to our supervisor, I will be happy to do that for you. Please just email your account info (full name, premises address and phone number) to [email protected]. I am glad to know that you are feeling the benefit and convenience of being able to arm and disarm the system from your smartphone. It is definitely a timesaver and adds to peace of mind. Please don't hesitate to reach out if you would like me to get you some assistance.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.

Jan. 19th, 2021

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Verified Customer

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Karen & Thomas Pittsburgh, PA

Their system is easy to use and I like that I'm able to remotely control it, arm and disarm it, and see what's going on so you can see who's at your front door.

3 years ago

Reply from Guardian Protection

Hi Karen and Thomas,
I am happy to know that you are finding your Guardian Protection smart home security system to be easy to use. Our customers love the convenience of being able to control it from their mobile device - arming, disarming, seeing who's at the door -- no matter where they are. Glad to hear that you appreciate that convenience, too. Great peace of mind! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Anonymous White Plains, MD

Everyone at this company is very prompt and courteous. I really like the protection this system offers, but I wish I could get a decrease in my $45 monthly bill.

3 years ago

Reply from Guardian Protection

Hello, and thanks for taking the time to provide your thoughts to us. We're glad to know that you are enjoying your Guardian Protection smart security system. We do our best to keep prices affordable. Please know that we are available to answer any questions that you may have. You can reach our care and technical teams at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. Please don't hesitate to reach out. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Kedric Desoto, TX

Guardian was recommended by my builder. The equipment is simple and it is great feeling protected. There was a couple of issues with how one of the detectors was installed.

3 years ago

Reply from Guardian Protection

Hi Kedric,
We are honored that you chose us to be your trusted security provider on the recommendation of your builder. Please don't hesitate to call us with any questions or issues that you may have. We are happy to help. You can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical teams will be happy to assist you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Brandon Royse City, TX

So far it’s been good. Everything we’ve used has been fantastic. It gives us peace of mind. The tech that installed it was great. Everyone I’ve dealt with had been great.

3 years ago

Reply from Guardian Protection

Hi Brandon,
Thank you for taking the time to connect with us. I am happy to know that your experience in using your Guardian Protection smart home security system has been fantastic and that our professional technician provided an outstanding installation experience. Trust that our team of professionals and our 24-hour monitoring center is always here to serve you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021