Name: Guardian Protection
Rating: 3.1

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Verified Customer

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Scott San Antonio, TX

My alarm system keeps going off and they say it is my internet service and they don't want to do anything about it. It is very hard to get a hold of them directly. All they want to do is set up more stuff to get more money out of you. The charge a little too much and they don't give you enough service.

4 years ago

Reply from Guardian Protection

Hi Scott,

Thank you for providing feedback. I'm sorry to hear you are having issues; we would like to make this right for you. Please message here or call 1-800-PROTECT so we can help with this matter.

May. 2nd, 2019

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Verified Customer

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Anonymous Lewis Center, OH

I like that it is 24/7 monitoring. They have held up to their standards, though the equipment is dated being nineteen years old. They over reach out to long term customers about upgrade and cost savings.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your experience with Guardian Protection on Best Company! We love to keep our customers up to date with the latest in home security. We value your business and thank you for your feedback.

May. 2nd, 2019

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Verified Customer

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Arthur Hayward, CA

I chose them because of their features and I haven't had any problems with the system. They have always been really responsive and I hope they keep up the good work.

4 years ago

Reply from Guardian Protection

Hi Arthur,

Thank you for being a 5 star customer! Guardian Protection is dedicated to providing you with peace of mind by offering award-winning home security monitoring. Thank you for your business in Hayward, CA.

May. 2nd, 2019

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Verified Customer

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Anonymous Dundalk, MD

The one time I had a problem , Guardian took care of the situation immediately. I feel safe because of the alarm. I wish they would stop raising the prices.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for providing feedback on your customer experience! It's great to hear the quick response times are providing you with the peace of mind you deserve. Guardian Protection does attempt to offer competitive prices as the costs of providing award-winning security monitoring are on the rise.

May. 2nd, 2019

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Verified Customer

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Bryce New Castle, PA

I have been a customer for years and I like what they offer. They really have done everything we needed or whatever we asked for. The equipment does the job.

4 years ago

Reply from Guardian Protection

Hi Bryce,

Thank you for being a long time customer! We appreciate your feedback and business very much. Have a safe day in New Castle, Pa with Guardian.

Apr. 29th, 2019

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Verified Customer

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Anonymous San Bernardino, CA

They are reliable. I am alone and I don't like to open doors to people and this gives me the chance to prepare. They are always there to check on me when I screw up.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer experience! Guardian Protection is dedicated to helping to protect you with professionally monitored security. We are glad to hear the services are providing you the additional peace of mind you deserve.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Apr. 29th, 2019

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Verified Customer

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James Youngstown, OH

I recommend Guardian Protection all the time. It works well for me, they've tailored it to me since I don't have a smart phone. Whenever I call, I walk away satisfied.

4 years ago

Reply from Guardian Protection

Hello James,

Thank you for being a 5 star customer! We are honored to be your home security provider and it's great to hear you are satisfied with the services. Thank you for your business and recommendations.

Apr. 29th, 2019

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Verified Customer

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Russell Brooksville, FL

Customer service is really patient and responding to alarms and keep me updated. I like the sense of security it gives me and that you can see what's going on in you house though the video quality is not that great.

5 years ago

Reply from Guardian Protection

Hi Russell,

Thank you for taking the time to leave helpful feedback on your smart security and camera services! We work hard to bring the latest technology to our customers and please call if you ever have further questions.

Mar. 29th, 2019

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Verified Customer

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Bruce Lammi

I have had Guardian for 7 years & not had a problem with the service. However, unless I male a point of contacting customer service I don't really know if it is really working. A periodic contact would make my comfort level much higher. At best I would rate Guardian AVERAGE .

5 years ago

Reply from Guardian Protection

Hello Bruce,

Thank you for being a long time customer, we appreciate your business! We do suggest testing your system for communication at least once a month, please visit to test 24 hours a day or give us a call at 1-800-PROTECT. Thank you!

Mar. 13th, 2019

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Verified Customer

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Mrs. H. Maley Fredericktown, PA

I have had Guardian for many, many years. They have always been very courteous and professional whenever I have the need to contact them. I feel very save in my home.

5 years ago

Reply from Guardian Protection

Helo Mrs. Maley,

Thank you for being a long time customer of Guardian Protection! We appreciate your business and will always work hard to bring you the peace of mind you deserve.

Feb. 20th, 2019

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Verified Customer

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Michael R

Very responsive to questions, inquiries and system changes. Service persons very thorough in explaining operations of system and their quality of work.

5 years ago

Reply from Guardian Protection

Hello Michael,

Thank you for reviewing your customer experience! Guardian Protection is proud to offer a less than 30 second response time average on all emergency alarms. We appreciate your business.

Feb. 12th, 2019

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Verified Customer

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Jessica

Technicians who come to the home are friendly and knowledgeable in their work. Problem is they charge you an arm and a leg for something that technical support over the phone could have and should have known how to fix. Customer service and their supervisors are of no help as they too are not knowledgeable and are unsupportive. The service constantly loses connection and is something I have to deal with regularly, I never have internet connection problems with anything else other than the connection to the alarm system. How can I trust my home is actually being protected if the product they sell is low quality.

5 years ago

Reply from Guardian Protection

Hello Jessica,

Thank you for taking the time to leave feedback on your security system. Your experience is not common and I would like to have the appropriate supervisor look into this. We want ot make sure you can use your system as intended and that it brings you peace of mind every day. Please private message your address of service here or email . Thank you!

Feb. 12th, 2019

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Verified Customer

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John Coraopolis, PA

They called me a few times to do a remote check on the system and they have always given me good feedback and walked me through everything. The monthly cost is fairly reasonable.

5 years ago

Reply from Guardian Protection

Hello John,

Thank you for being a part of the Guardian Protection family! Our customer's safety and peace of mind is always of top concern; we appreciate that you find the value in the services provided.

Feb. 11th, 2019

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Verified Customer

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Margaret Chicago, IL

They respond immediately. When we had issues, they were there for us. Their equipment worked well and kept our home safe. We were extremely satisfied with them.

5 years ago

Reply from Guardian Protection

Hello Margaret,

Thank you for sharing an insightful customer review. I'm so glad to hear the fast response time is providing you with peace of mind; that is always the goal!

Feb. 8th, 2019

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Verified Customer

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Barbara Detroit, MI

The equipment has been good. I probably need it to be updated. Anytime I've called the customer service has been good and they've answered any questions that I've had.

5 years ago

Reply from Guardian Protection

Hi Barbara,

Thank you for sharing helpful feedback on your system with Guardian Protection. We would be delighted to discuss an upgrade with you, just give us a call at 1-800-PROTECT or message us here when you are ready!

Feb. 8th, 2019

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Verified Customer

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Deborah Sandy, TX

I am very pleased with the company. They offered what I needed at a reasonable price. It's never failed so I don't have to worry. They did what they said they would do.

5 years ago

Reply from Guardian Protection

Hello Deborah,

Thank you for taking the time to leave 5 stars for Guardian Protection. I'm glad to hear the professionally-monitored security system is bringing you the peace of mind you deserve.

Jan. 16th, 2019

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Verified Customer

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Debra Austin, TX

I haven't had any issues and so far everything's been great. When we have an issue, they're very responsive. The camera works great. We can see it at night.

5 years ago

Reply from Guardian Protection

Hello Debra,

Thank you for leaving Guardian Protection a 5 star review! It's great to hear you are enjoying the smart home features such as the camera.

Jan. 16th, 2019

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Verified Customer

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Jonathan & Julia Mentor, OH

When we had the house built, the project manager suggested them. They have a good quality of equipment that works well and is reliable. Customer service is very friendly, responsive, and willing to help.

5 years ago

Reply from Guardian Protection

Hello Jonathan & Julia,

Thank you so much for reviewing your customer experience with Guardian Protection and also for including us in your home build! Please let us know if we can ever be of further assistance.

Jan. 17th, 2019

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Verified Customer

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Robert Georgetown, IN

I have had many calls and they have answered my questions a hundred percent every time. I've never had any trouble with customer service or the system at all.

5 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for sharing a helpful review of your customer experience! It's wonderful to hear all of your questions have been answered. Please reach out anytime we can help further.

Jan. 17th, 2019

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Verified Customer

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Burnett San Antonio, TX

I never really had any issues. Customer support was friendly, nice, professional, and got whatever I needed done in one phone call. The equipment is fairly easy to use.

5 years ago

Reply from Guardian Protection

Hello Burnett,

Thank you for being a part of the Guardian Protection family! I'm glad to hear customer support has met your needs and we will be here 24 hours a day to provide you with peace of mind.

Jan. 7th, 2019

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Verified Customer

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Satisfied. Mesa, AZ

We use them because of the ability to lose the land line. We've always had good service when a sensor is accidentally set off. We've had several false alarms do to faulty motion sensors.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing your experience with Guardian Protection! I'm glad to hear you were able to get some cost savings with the cellular communication. If you have any current issues and need to schedule service please call us at 1-800-PROTECT.

Dec. 21st, 2018

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Verified Customer

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Satusfied customer Apollo, PA

Have been very satisfied with Guardian Protection. They are quick to respond even with my false alarms and are kind and courteous when Ihave set the alarm off accidentally.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for leaving 5 star feedback for Guardian Protection! We are proud to be your home security provider of choice!

Dec. 21st, 2018

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Verified Customer

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Jimmie Wimauma, FL

Those that work with me have been outstanding and very courteous. Everything was easy. When you open the door, it makes a sound. It could be a little louder.

5 years ago

Reply from Guardian Protection

Hello Jimmie,

Thank you for reviewing your security system with Guardian Protection! We are proud to be your home security provider and provide you with peace of mind every day.

Dec. 18th, 2018

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Verified Customer

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Margaret Springfield, IL

I have no problem with their equipment. I know that if the door is left ajar or anything at all, it tells me which door it is. I'm just veyr pleased with Guardian.

5 years ago

Reply from Guardian Protection

Hello Margaret,

Thank you for sharing feedback for Guardian Protection! We are so glad to hear the professionally monitored security system is bringing you peace of mind every day.

Dec. 18th, 2018

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Verified Customer

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Lynette Hobart, IN

Whenever I've called, I've had my questions answered. I've not had any problem they didn't know. I wish the technology I didn't have to drill into the walls. The customer service has always been polite.

5 years ago

Reply from Guardian Protection

Hello Lynette,

Thank you for reviewing your experience with Guardian Protection! We are proud to be your home security provider and hope the system brings you peace of mind. We do offer wired security and also wireless security systems for your needs.

Dec. 18th, 2018

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Verified Customer

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Roy DeSoto, TX

Everytime I called, they were punctual. They never put you on hold and take care of the problem immediately. They're just really professional and have a nice attitude.

5 years ago

Reply from Guardian Protection

Hello Roy,

Thank you for being a valued customer of Guardian Protection! We love hearing 5 star feedback and will be here to help when you need us.

Dec. 17th, 2018

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Verified Customer

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Ericka Grand Rapids, MI

Everytime I need them and even when I don't need them, they're always there. I never have to wait to talk to someone. It's small and dainty, that's what I like.

5 years ago

Reply from Guardian Protection

Hello Ericka,

Thank you for reviewing your customer experience and security system with Guardian Protection. We're glad to hear the system has met your expectations!

Dec. 17th, 2018

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Verified Customer

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Anonymous Ruskin, FL

I've never had trouble with customer service. When I've had a question, they've answered it. If something small hit it because I bumped it, they respond right away.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a helpful customer testimonial! We are happy to help protect what matters most to you with a less than 30 second average response time on all emergency alarms.

Dec. 18th, 2018

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Verified Customer

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Rami West Mifflin, PA

I would say the customer's support is fine I haven't had a problem with them. The equipment is good but as far as the repair service it's kind of expensive.

5 years ago

Reply from Guardian Protection

Hello Rami,

Thank you for reviewing your customer experience with Guardian Protection! We are glad to hear the customer service team has served you well and we hope the professionally monitored home security brings you peace of mind.

Dec. 12th, 2018

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Verified Customer

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Anonymous Sun City, AZ

My husband had it previously and he liked it so we decided that was what we would have. We've had no problem with it at all. It works fine and just what we expected.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for a 2nd time! We are honored to be your family's home security provider. Have a safe day with Guardian Protection Services.

Dec. 12th, 2018

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Verified Customer

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Steve Colella Sewickley, PA

Their customer service is very good. They are also local which is nice because I know where I am calling. Their pricing for their equipment is a bit high and they are not always willing to work with existing customers to reduce prices of new features and new equipment.

5 years ago Edited October 28, 2021

Reply from Guardian Protection

Hello,

Thank you for sharing 5 star feedback! We are here to help protect what matters most to you.

Dec. 13th, 2018

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Verified Customer

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Richard

Excellent customer service. Worked with us in incorporating a neighbor's remaining contract when she sold her home and new owners did not want to keep service.

5 years ago

Reply from Guardian Protection

Hello Richard,

Thank you for sharing your customer experience! It's great to hear the moves team was able to give you a helping hand.

Dec. 13th, 2018

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Verified Customer

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Tom Elgin, SC

Average, as they provide me with the same security system monitoring service as many other companies. I only use them because of the contract after installation in my new home a few years ago. Probably would not have selected them if I installed a security system after closing on the house due to cost.

5 years ago

Reply from Guardian Protection

Hello Tom,

Thank you for the feedback on your customer experience with Guardian as it will help us improve! Guardian Protection attempts to stay competitive with our pricing while costs of providing reliable home security rise in the industry. If we can ever be of further assistance we are just a call away, 24/7.

Dec. 12th, 2018

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Verified Customer

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anonymous Milwaukee, WI

Customer service is always on time. Felt like I was charged for something I shouldn't have though. For the price, the service offered holds its value.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to leave a review for Guardian Protection Services. I'm glad to hear you are finding the value in the services and we are always happy to help if you have questions!

Oct. 30th, 2018

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Verified Customer

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Ron Sewickley, PA

They always respond instantly to my calls or to alarms. Its easy to use and works perfectly. They have well trained people who know how to respond to alarms.

5 years ago

Reply from Guardian Protection

Hi Ron,

Thank you for sharing a customer testimonial regarding our response times on alarms. We are proud to be your security provider!

Oct. 29th, 2018

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Verified Customer

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Tom Indianapolis, IN

We've never had any issue with them. They're always very quick to respond when we have any issues. Never had a problem with monitoring anything like that

5 years ago

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Verified Customer

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David Cincinnati, OH

Their customer service is good but I've been waiting to hear back from them for a while. They were friendly, very nice, they worked with me and negotiated the price and the contract so I liked that part of them.

5 years ago

Reply from Guardian Protection

Hello David,

Thank you for taking time to leave feedback on your experience! If there is something I can help research or get you a call back on please respond to this message; we are always glad to help!

Oct. 29th, 2018

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Verified Customer

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anonymous Cincinnati, OH

I was pleased with their rep the first time I called them and when they came out explained their packages and services. They're very responsive and personal.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star sales experience! Our goal is to delight each customer on every interaction.

Oct. 29th, 2018

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Verified Customer

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James Plainfield, IN

I especially like the fact that I can control the thermostat to my furnace and air conditioning along with the alarm system from my phone. and don't need WiFi to do it. The only negative I had was the long term contract.

5 years ago

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Verified Customer

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Mary Sarasota, FL

Guardian Protection is very friendly and professional. The service provided is easy to use. It is not the cheapest service, but definitely holds its value.

5 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for the 5 star review of your services! Guardian Protection is proud to be your home security provider and I'm so glad you see the value in our services.

Oct. 25th, 2018

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Verified Customer

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Nancy Charlotte, NC

The gentleman who did all of the installation was very professional and told me about some upgrades that were not present at the time that helped me a lot.

5 years ago

Reply from Guardian Protection

Hi Nancy,

Thank you for sharing an informative review. We appreciate your business and feedback!

Oct. 24th, 2018

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Verified Customer

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Jerimy Amelia, OH

The equipment and monitoring is fine. The issues that I've had with them were around the installation. They had multiple installation attempts with damage to my home and they also had a lot of issues with billing and the paper works in getting the contract correct and signed, so I've been unsatisfied with the sales and installation process so I would give that a zero and after it was finally installed correctly and using the equipment, I would rate it higher.

5 years ago

Reply from Guardian Protection

Hi Jerimy,

I'm sorry to hear you had a less than satisfactory installation and billing experience. I'm glad to hear it was worked out, if we can be of any further assistance please let me know here. Thank you for the feedback!

Oct. 24th, 2018

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Verified Customer

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Keith North Ridgeville, OH

It was not the greatest in the beginning. It took a long time for us to have the doorbells set up to where you can actually see who knocks on your door and in my opinion it just should not have taken that long and to get somebody to come to the house.

5 years ago

Reply from Guardian Protection

Hi Keith,

Thank you for the constructive feedback as it will help us improve the consumer experience. We are proud to help protect your home and what matters most to you.

Oct. 24th, 2018

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Verified Customer

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Joan Lyndora, PA

The installer was really great and I didn't feel rushed. He took his time to explain everything, and that made me feel a lot more confident. I'm satisfied with the equipment.

5 years ago

Reply from Guardian Protection

Hi Joan,

Thank you for the excellent feedback. I'm so happy to hear the installer took his time and educated you on your new system. Welcome to the Guardian family!

Sep. 12th, 2018

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Verified Customer

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Rev Ernest Sr Baltimore, MD

Guardian Protection was the best company we could find for home security. I never have any trouble getting to the customer service department. When they came out to install everything, they put it together wonderfully.

5 years ago

Reply from Guardian Protection

Hi Rev,

Thank you for sharing an informative review of your services! We are honored to be your home security provider.

Sep. 11th, 2018

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Verified Customer

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Dennis

Every time I've called in to this company, they've always been right there to help and answer questions. I've already recommended them to other friends.

5 years ago

Reply from Guardian Protection

Hi Dennis,

Thank you for the recommendations and feedback! We appreciate your business.

Sep. 11th, 2018

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Verified Customer

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Anonymous

Customer support is very responsive and helpful when you call in. I haven't used all the equipment yet, because I'm a new customer, but I'm excited to get started.

5 years ago

Reply from Guardian Protection

Hello,

Welcome to the Guardian Protection family! We are honored to have you on as a client and hope you find the security system user friendly. Please give us a call anytime you have further questions.

Sep. 12th, 2018

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Verified Customer

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Nelson

I've had Guardian Protection since 1978. They've always provided excellent service for us. We haven't had any problems with it over the years. We're very satisfied with them.

5 years ago

Reply from Guardian Protection

Hello Nelson,

Thank you for being such a long time customer! It sounds as if you have been with Guardian since our early days we really appreciate your business over the years.

Sep. 12th, 2018

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Verified Customer

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Bernadette Florence, KY

They always answer questions and take care of problems. It functions correctly and does what it is supposed to do. The price is competitive for what I have.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your customer service experience with Guardian Protection. We aim to delight each customer on every interaction!

Aug. 14th, 2018

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Verified Customer

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Kelsey Bartlett Avon, IN

It's been pretty bad. They have been out to our home 6 times since our install two months ago. The first installer didn't have the WAP we ordered; the guy who came to install that didn't connect it to our internet so we weren't able to use it; the third guy didn't call ahead of time and didn't ring the doorbell, so I didn't know he was there - called you guys and you contacted him, but he told you he had to leave and I would have to reschedule; the fourth appt the guy found a broken part that needed replacing; the fifth visit resulted in him fixing the issue thankfully; the sixth visit was to set up our doorbell camera that had been on backorder. However, he didn't bring the doorbell I ordered (it's still on backorder) and instead installed a different color because "management is trying to force people to take these" so someone will have to come out a seventh time when the right doorbell finally comes in. Not to mention I was being charged for the doorbell despite the fact I didn't even have it until last week. Also, I told multiple technicians along the way that we can't hear the alarm upstairs when we are in certain rooms and was told someone was supposed to reach out to us to solve the issue, but no one has because I have had to initiate almost every single appt and contact with you guys. I've been told time and time again someone would contact me, but they never did.

5 years ago

Reply from Guardian Protection

Hi Kelsey,

I would like to apologize on behalf of Guardian and the lack of customer service you have received. Our goal is to delight each customer on every interaction and I'm sorry to hear we missed the mark for you. I have located your account and will have a Customer Loyalty Specialist reach out to assist, we want to be sure you are 100% satisfied.

Aug. 15th, 2018