Name: Guardian Protection
Rating: 3.2

check_circle

Verified Customer

star star star star star

Lajuan Waxahachie, TX

My friend recommended this system to me. The system was explained very well and thoroughly and now that I have the system I've found it's easy to use. I love knowing I have some level of protection in my home.

2 years ago

Reply from Guardian Protection

Hello,
Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. I am glad that your smart home security system is delivering five star satisfaction. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Nicholas Kannapolis, NC

I like that Guardian Protection's techs are very experienced. They have a good system and got it working well. The equipment is good and works great, I love that it protects my home.

2 years ago

Reply from Guardian Protection

Hi Nicholas,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Stephanie Fredericksburg, VA

Customer service is very responsive when I call. They are also extremely friendly. When I first got the system, it looked a little less than what I was expecting, but I appreciate the peace of mind it gives me.

2 years ago

check_circle

Verified Customer

star star star star star_border

Christopher Killeen, TX

Their customer service team is very helpful and they're always there when I need them. The system works and the pictures on my camera are very clear. The only issue I've had is due to my internet. Having their system gives me peace of mind.

2 years ago

Reply from Guardian Protection

Hi Christopher,
I am glad that we are meeting your expectations. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Pamela Rolesville, NC

The system captures all the things that need to be captured in my home. So far it's a really good system and it provides all the necessary things that the homeowner needs when they're home or away.

2 years ago

Reply from Guardian Protection

Hi Pamela,
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Glenview, IL

I looked through several options before landing on Guardian Protection for having the best things to offer. The interactions I've had with customer service have been really good and they're always able to get my issues resolved.

2 years ago

Reply from Guardian Protection

Hello,
Welcome to the Guardian family! We are honored you chose Guardian Protection as your smart security provider. I am so happy to hear that we are meeting your expectations. Thank you!
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Nashielly Ramirez Garland, TX

Guardian protection makes me feel safe. I love the app. It's very easy to use. Sometimes I forget to set the alarm and remember in the middle of the night and all I have to do is to get on my phone and it's done.

2 years ago

Reply from Guardian Protection

Hi Nashielly,
Our customers tell us they love the interactive features of the Guardian mobile app and I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Darnell Baltimore, MD

I'm having trouble with the motion sensors. I couldn't see what's going in the house when I come out the door in the morning--I should see those things on a regular basis. Everyday when the mailman comes I should see that, but I'm not seeing all that and I'm getting I'm getting a lot of motion alerts for wind blowing in the trees but I'm not getting no motion for when I'm going to my house everyday.

2 years ago

Reply from Guardian Protection

Hi Darnell,
I am sorry for the difficulty. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Gwen Ellendale, DE

I've had a good experience for the most part--it's reasonably priced--however I had a something go wrong. It's been a couple of weeks and it still hasn't been fixed yet. My doorbell camera which was part of the package is no longer working after two weeks and they said it's the fault of the internet provider so I feel that I could have been warned about this beforehand. My neighbor has the same internet provider and hasn't had an issue with the doorbell camera. They should send out a technician to fix a brand new system instead of having the customer figure it out on their own.

2 years ago

Reply from Guardian Protection

Hi Gwen,
I am sorry for the difficulty. Generally speaking our technicians are not able to resolve an issue that is beyond their control, such as with an internet provider. I assume you have worked with our technical care team to troubleshoot the issue. After you have worked with your internet provider to resolve the issue on their end, please don't hesitate to give us a call at 1-800-PROTECT (800-776-8328) so that we can walk you through the steps to get everything back up and running. We are here to assist from 7 a.m. to 11 p.m. EST Sunday through Saturday.
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star star

Jael Youngsville, NC

It's top notch, definitely high-end quality and easy to navigate. They were very understanding and patient and they educate you on the system. It fits your wallet perfectly and your home seamlessly.

2 years ago

Reply from Guardian Protection

Hi Jael! We appreciate the review and feedback. We have so many features, we know it can be overwhelming at time; we focus on being patient as we show our customers how best to use their systems. Thank you for being a customer!

Kevin
Customer Service Advocate

May. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

A. Loney Cleveland, OH

Really great customer service and seems to be a great security system, but their key fobs are not the best. The app is good but if my phone goes down or I cannot get to the panel in time then the key fob would be a great alternative. It works great to turn off the alarm but not do great to turn on the alarm.

2 years ago

check_circle

Verified Customer

star star star star star

Daniel Marr Sarasota, FL

Great product and service. The equipment is easy to use and modern in appearance. We like the rotating photos of beautiful places on the keypad when not being used for security purposes.

2 years ago

Reply from Guardian Protection

Hi Daniel,
I am happy to hear that you are pleased with our products and service.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

check_circle

Verified Customer

star star star star star

Marcia Cohen Pittsburgh, PA

Gives me a sense of security. Have spoken to the billing office several times. Someone answers immediately. Employees courteous, patient, and readily solve issues or answer questions.

3 years ago

check_circle

Verified Customer

star star star star star

Richard Alsip, IL

Equipment is very simple to navigate through. I like that I can contact the police very easily. Customer support has contacted me several times to make sure everything was okay.

3 years ago

Reply from Guardian Protection

Hi Richard,
I am glad that you are finding your Guardian smart home security system easy to use and that you appreciate the ability of Guardian's monitoring center to notify first responders. Our Care and Monitoring teams are fully dedicated to your security. We are here whenever you need us!
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sally Morris Springfield, OH

Warranty was voided after 1 week because the cameras knocked out internet to the rest of the house and we contacted the internet company first. The internet company had us swap the modem and router to make sure it wasn’t them and they tested the speed before we connected everything back to the internet. After we reconnected everything and again the cameras worked but the rest of the devices had spotty internet. They asked us to remove the cameras so they could test the lines with just all other equipment. Then they asked us to disconnect everything else so they could test the speed with just the cameras. It was determined that the speed was not the issue and I should call Guardian to have them test their equipment. Because we swapped the modem, the warranty on the Guardian equipment was void. I was told “it’s in the contract” and it will be standard rates for the technician to come out ($114 for the first 30 mins). The install had to be done but multiple technicians because they scheduled the first guy who didn’t do camera install and didn’t know why the garage door wasn’t working. The second technician wasn’t sure how to get the camera wires from the basement to the master bedroom.

3 years ago

Reply from Guardian Protection

Hi Sally,
I am sorry for the difficulty. We strive for better service than that. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

star star star star star

Derek Sugarcreek, OH

I've had guardian protection for over 5 years and have always felt safe at home. They have answered more than one alarm and were very courteous and kind in handling any issue we had.

3 years ago

Reply from Guardian Protection

Hi Derek,
I want to thank you for being a long-time customer. We are honored to be your partner in security. Our Care and Monitoring teams are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. I am happy to know that you have been pleased with our rapid response and the quality experience we have provided. We appreciate that you took the time to connect and let us know. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Summerville, SC

It's simple and easy to use with the nice user interface. The best part of my experience so far was the guy who came to install it for me, he was very kind and professional. I haven't had any issues yet.

3 years ago

Reply from Guardian Protection

Hi Anonymous.
So glad to know that you are finding our smart home security system easy to use and that you are enjoying the Guardian App interface. Our professional technicians love what they do and undergo many hours of training so that they can provide an excellent experience to you, our valued customer. Thank you for taking the time to let us know. It is greatly appreciated.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Garland, TX

When we they go over everything but it was very quickly and not sure we really understood everything and but they did give us the booklet to read and there's been plenty of emails and to learn more.

3 years ago

Reply from Guardian Protection

Hello,
Thank you for your feedback. I am happy to hear that our Welcome emails have been beneficial and helpful to you. If you have any additional questions, please feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care team will be happy to assist you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Somerset, NJ

Customer service is ranked really high and that is important to me and my family. They are easy to communicate with. They call within a matter of seconds if an alarm goes off.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Our Care and Monitoring teams are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. I am happy to know that you have been pleased with our rapid response and the quality experience we have provided. We appreciate that you took the time to connect and let us know. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Ryan Westfield, IN

Guardian is really great to deal with. Installation was great and picking stuff out was really easy. They all seem genuine about the products. I like the ease of the app and panel itself. It is really done.

3 years ago

Reply from Guardian Protection

Hi Ryan,
Thank you for taking the time to leave feedback! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you so much for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

check_circle

Verified Customer

star star star star star

Juan San Antonio, TX

It's really easy to use--it's not really complicated--and I like that you can use also the app on your phone to kind of walk you through how to use everything so it's really user friendly.

3 years ago

Reply from Guardian Protection

Hi Juan,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

check_circle

Verified Customer

star star star star star

Berten Chicora, PA

I am happy with customer support because the guy that came in to upgrade the system just worked really hard at it and he had somebody on the phone that was also working overtime with them.

3 years ago

Reply from Guardian Protection

Thank you Berten!

And thank you for being a 5 star customer! Our technicians and phone service reps really are fantastic... so glad you had a great experience.

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Phoebe Bradenton, FL

Excellent because the panels are really easy to use and I like that it takes pictures as well as keeps a log of like every time that my doors open. Guardian was definitely quick to answer any questions that I had. Communication was very clear and the guy who did my installation was very friendly.

3 years ago

Reply from Guardian Protection

Hi Phoebe,
Thank you for taking the time to leave a review. Our customers love how easy it is to operate our home security systems. I am happy to hear that you are pleased with the communication and that you were satisfied with your technician. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Mar. 10th, 2021

check_circle

Verified Customer

star star star star star

Howard Rockville, MD

I had called a couple of different companies and ADT was one of them and their customer service was terrible and I called Guardian and their customer service was wonderful from the get go so I went with them.

3 years ago

Reply from Guardian Protection

Thanks Howard!

So happy to hear you have had a positive experience with Guardian. We are so glad to have you as a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

star star star star star

Hugo Aberdeen, MD

The biggest thing to me is that person who came to help me install the system and get me set up with all the features gave me their contact information to help me in case I have any issues.

3 years ago

Reply from Guardian Protection

Hi Hugo,
That is so great to hear. I am happy to hear that our professional technician was helpful. Thank you for taking the time to tell us about your experience and for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

star star star star star

Adora Millsboro, DE

They were very quick to service my house and the person who helped me who installed everything was very Informative and nice and I just felt like it was a company that I would want to recommend.

3 years ago

Reply from Guardian Protection

Hi Adora,
Nothing makes us happier than when one of our valued customers refers a friend or family member to Guardian Protection. Thank you! I am glad that your smart home security system is delivering five star satisfaction. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Nataly Euless, TX

Very quick to respond when issues arise. Recently we had a power outage and the company called to make sure we were okay and noted the account just in case an emergency happened.

3 years ago

Reply from Guardian Protection

Hi Nataly,
Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. I am happy that we are meeting your expectations and delivering five-star service to you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Renetta Hanover, MD

I feel secure. When I open the doors and the alarm is set, it sets the alarm off so I feel safe. They could’ve gotten irritated with me when I accidentally trip it but they are polite and understanding and help me stop.

3 years ago

Reply from Guardian Protection

Hi Renetta,
Our monitoring center never sleeps so that you can have peace of mind. No worries! It makes us feel good to know that you feel secure with your Guardian system. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Rockwall, TX

My security system came with my installation package the builder offered me. I like that their system is network connected and it notifies you when there are changes in the alarm system.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I am happy to know that you appreciate the interactive benefits of your Guardian Protection smart home security system, receiving security-related alerts and having a greater awareness of activity in your home even when you're not there. Thank you for choosing Guardian. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Feb. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Alicia Brown New Braunfels, TX

We are not happy that they limit the amount of videos that can be recorded from the doorbell camera. They expect you to pay more if you want more recording. I'm not talking about saving video, I'm talking about actually recording it. We have had to turn off our motion detector so we don't run out of recordings in the first week of the month. This is ridiculous because the motion detect feature is design to protect us. The ring would have been a much better solution as they don't limit this. Of course they didn't tell us this and we didn't know until after we had agreed to a contract.

3 years ago

Reply from Guardian Protection

Hi Alicia, I am sorry for the difficulty. Our technical care team may be able to help you. Can you please email your account info (name, premises address, phone number) to [email protected] so that I can locate your account and escalate this issue to our supervisor. I look forward to hearing from you and I appreciate your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Teri Plant City, FL

When I am not home, I have peace of mind. Their equipment is good. I haven’t had any problems so far. I would like the price to be a little lowed but I understand what I am paying for.

3 years ago

Reply from Guardian Protection

Hi Teri,
Having peace of mind these days is more important than ever and I am glad that your Guardian Protection home security system gives you that, as it does for all of our valued customers. Our components come from some of the best manufacturers in the industry. Combining that with an installation by our professional technician makes for great dependability. We try hard to keep our prices affordable and I am happy that you can see the quality. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Michael

I was recommended by my homeowner's insurance and after going to the prices seem like the best price for what we were getting. The tech was very knowledgeable very professional and courteous when he came out to install, they very quick to help out with anything I need.

3 years ago

Reply from Guardian Protection

Hi Michael,
Thank you for connecting with us. I assume you are enjoying a discount on your homeowners insurance thanks to your Guardian home security system. Congrats! We work hard to keep our system affordable so that as many people as possible can take advantage of its benefits. It's great to hear that you found our technician to be professional and courteous. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Lillian

I liked the fact that there was no upfront cost. One time I set the alarm off and they called me right away and that was very nice. Having a security system is great and it is easy to use.

3 years ago

Reply from Guardian Protection

Hi Lillian,
Glad to hear that we made it easy for you to have a professionally installed home security system, thanks to zero upfront cost. Affordability is important and so is a good monitoring center. Our UL-certified Five Diamond monitoring center never sleeps so that you can. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Janet Purcellville, VA

I feel a lot safer in my home. I think they are doing a fine job. I can reach out and get a good answer to understand how to use the equipment in my home. It is easy to understand and use.

3 years ago

Reply from Guardian Protection

Hi Janet,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. Our customers love how easy it is to operate. I am glad that you agree. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Columbia, SC

Techs still hava to come back and do some thing to my door because my alarm in my back door was open so they're still going to come back and do a few thing.The equipment is fine, but here are some things that they need to come back and do.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Thank you for taking the time to connect with us. I am glad to know that your Guardian home security system equipment is fine. If you have any questions about your service call please don't hesitate to contact us at 1-800-PROTECT (800-776-8328). If I can be of any additional help to you in this regard, please feel free to email your account info (full name, premises address and phone number) to [email protected].
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Jose Indianapolis, IN

It is safe and convenient. When they came in to connect everything they were really helpful. Everything seems to be working really well. Customer support is really helpful when I come in contact with them.

3 years ago

Reply from Guardian Protection

Hi Jose,
I am happy to hear that you are pleased with our level of care and service and that the professional technician was helpful. Thank you for taking the time to share your feedback and for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Robert Bogota, NJ

The installer was very thorough and explained how all the features worked. I feel safe and that is the best thing. It seems well designed and they are very responsive to my calls.

3 years ago

Reply from Guardian Protection

Hi Robert,
It's great to hear that you found our professional technician to be knowledgeable and thorough in explaining all of the great features of your Guardian home security system. Our techs undergo many hours of training so that they can deliver a great experience to our customers. Trust that we will be there when you need us. Safety and peace of mind are our top priorities!
Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Thomas Warminster, PA

I think the system is is integrated within our home nicely. The equipment is high quality, easy to work with and nice to look at. Support is very responsive via email and phone calls.

3 years ago

Reply from Guardian Protection

Hi Thomas,
Thanks for taking the time to review and rate us. Glad you like the slim, clean lines of your Guardian smart home security system, too. Customers tell us they like the way it looks in their home and glad you agree! Our components come from some of the best manufacturers in the industry -- we're proud of this advanced technology that helps to protect homes and businesses every day. Trust that our customer care and monitoring teams will continue to respond to all of your needs. They work only for Guardian Protection and love what they do.
Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Michael Philadelphia, PA

I went with Guardian Protection based off my builder's recommendation. They are a very responsive company. Their system is comprehensive and gives you the ability to secure windows, doors, and other access points.

3 years ago

Reply from Guardian Protection

Hi Michael,
We're honored that we were recommended to you by your builder and are pleased that you are finding us to be responsive to your needs. We try to make our professionally installed smart home security system as comprehensive as possible while keeping it easy to use and easy to control, if you'd like, from your mobile device. Our 24-hour monitoring center never sleeps so that you, our valued customer, can enjoy true peace of mind. Thank you for taking the time to review and rate us, and thank you for entrusting your security to Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Horace Middletown, OH

Guardian Protection's system is very user friendly and gives me peace of mind. I've only dealt with their customer service once, but they were very friendly and knowledgeable.

3 years ago

Reply from Guardian Protection

Hi Horace,
I am happy to know that you are finding your Guardian Protection smart home security system easy to use and that we are delivering to your satisfaction. Our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Lewes, DE

My contractor suggested we go with Guardian Protection. If there's a problem it sends it straight to the customer service department and I like the camera they have in the system.

3 years ago

Reply from Guardian Protection

Hi Anonymous
We're honored that we were recommended to you by your contractor and are glad that you are finding your system to be useful - especially the camera. It definitely provides you with greater awareness and peace of mind. Our customer care team is here for you, always ready to help. Please don't hesitate to give us a call if you need anything. We're at at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST.
Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Kunal & Mausami Mars, PA

I had some issues with one of the locks on my door and it took some time for the customer service department to resolve it. They have to send a technician and I'm still waiting on that. Sometimes the system doesn't respond either.

3 years ago

Reply from Guardian Protection

Hi Kunal and Mausami,
I am sorry for any difficulty you may be having. I would be happy to get you some assistance with this. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Heath Alvarado, TX

The guy who installed our system was very knowledgeable and nice. They have good equipment, I haven't had anybody break in to my house, and they have a nice keypad to use in arming and disarming your home. I think their plans are too expensive. I'm on a nicer plan that is more expensive than other companies I've gotten quotes from. I chose Guardian because they have an integration with the thermostat in their system, which I like. I spend about $60 a month which is way too expensive.

3 years ago

Reply from Guardian Protection

Hi Heath,
So glad to know that our professional technician did a good job and that our system is providing quality burglary detection and user-friendly conveniences. The Guardian App is a favorite of our customers because it lets you control everything from one place -- security, heating and cooling, lights, locks, garage door. To make sure you are getting the most value from your system for the money, please give us a call at 1-800-PROTECT (800-776-8328) and let us walk you through the multiple features your system likely has (and some that you may not be aware of). If you would like me to set this up for you, please email your account info (full name, premises address, phone number) to [email protected]. and I will be glad to do that. Thank you for choosing Guardian Protection. Life Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Lonnie Locust, NC

They have excellent customer service. Every time I call customer service, they give me an immediate response. Their system is easy to use, and they give you remote access to use your security system.

3 years ago

Reply from Guardian Protection

Hi Lonnie,
Thank you for the shoutout to our customer care team. They love what they do; work only for Guardian and are located right here in our headquarters. I am happy to know that you are finding your Guardian Protection home security system to be easy to use. We agree, remote access for a home security system is so important for true peace of mind.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Matthew North Royalton, OH

Guardian Protection's customer service has been great so far. I called them to get an additional smart lock added to a door and they were able to walk me through the whole process. The system gives me peace of mind.

3 years ago

Reply from Guardian Protection

Matthew,

It's great to see that you have had such a positive experience with our customer service - we really do try to make it easy. Thank you for choosing Guardian Protection. Stay safe!

Kevin
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Neville Rochester, NY

Their system is easy to use. It's very user friendly, but it does take a little while to get used to. Their customer support team answers promptly and give you really good answers to your questions.

3 years ago

Reply from Guardian Protection

Hi Neville,
Thank you for taking the time review and rate us. It's great to know that you are finding your Guardian Protection home security system to be user friendly and our support team to be prompt in their assistance. It took me a little while to get accustomed to the many helpful features in my Guardian system, but now that I have, I just couldn't be without it. The peace of mind is invaluable. Please don't ever hesitate to call our trained customer care specialists with any question. They love what they do and are happy to help. You can reach them at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Hasley Boerne, TX

The technician that came out was very helpful. When I called for a question, they wee able to resolve my issue on the first attempt. It is easy to use and it links to most of my smart devices and to my ceiling features.

3 years ago

Reply from Guardian Protection

Hi Hasley,
I am happy to know that our professional technician was very helpful and that our customer care specialist was able to resolve your issue immediately. These teams undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. It's great that you are finding your Guardian Protection smart home security system to be easy to use and that our App is serving you well. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Lillian Spring Lake, NC

Peace of mind. It is updated from what I had previously and I can see the difference. Whenever I need them, they are always there to call me back and check on me if the alarm goes off. I really appreciate that.

3 years ago

Reply from Guardian Protection

Hi Lillian,
Thank you for taking the time to review and rate us. We are honored to be your security provider. We keep our systems updated so that valued customers like you can enjoy east system control and outstanding intrusion detection. Trust that the Guardian Protection monitoring center never sleeps so that you can enjoy true peace of mind. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Lasalle Greenbelt, MD

With the camera I can see what is going on if somebody is at my door. I am in control of everything because the master key is in my room so I can let anybody in. Whenever I have a situation, they handle it professionally.

3 years ago

Reply from Guardian Protection

Hi Lasalle,
I am glad to know that the camera in your Guardian Protection smart home security system is providing great benefits and peace of mind. Our monitoring center never sleeps so that you can. Trust that our professional team is on on the job and here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Damian Leander, TX

I was unhappy with ADT so I switched. It seems well built and it does what it says it does. I enjoy the application on my phone that lets me use the cameras. It is a lot better than my previous company and cheaper.

3 years ago

Reply from Guardian Protection

Hi Damian,
The Guardian family welcomes you and looks forward to providing you with quality, 24-hour monitored security at an affordable price. I am happy to know that you are taking advantage of the Guardian App and getting the peace of mind that cameras can provide. Thank you for taking the time to review and rate us, and thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021