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Guardian Protection

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4,706 User Reviews

8.5

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Harry P

Excellent-installation was smooth & options explained clearly. Sales person recommended what was most needed & most suitable to my home situation & did not attempt to sell me security options that were not necessary or relevant to my home security.

3 years ago

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Reply from Guardian Protection

Hi Harry, Thank you for the informative review of your sales process with Guardian Protection! We are honored to provide creative packages that fit your security needs.

Aug. 21st, 2018

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FJS Acme, PA

We have had Guardian service for many years. However there are many more optional protection services that are currently on the market now than during the earlier years of our contract with Guardian. I believe that Guardian's services have been out-priced by other good systems. I will be researching other services to determine better values for even better all around services.

3 years ago

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Reply from Guardian Protection

Hello, Thank you for the honest feedback on your services with Guardian Protection. We appreciate your business and loyalty and will be happy to discuss your needs, please just message me here or call us at 1-888-895-4805. Thank you!

Aug. 15th, 2018

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George Indianapolis, IN

Customer service is very courteous, very helpful. They're all quick and I haven't had a problem with them and I've had them for over 10 years so I like their service. They checked periodically and if they know something is wrong or I need to do something, they are the one's that contact me.

3 years ago

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Reply from Guardian Protection

Hi George, Thank you for being such a long time customer of Guardian Protection! We appreciate your loyalty and feedback on your customer care.

Aug. 14th, 2018

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Florante Columbia, MD

The installation man did well, there's no issues in customer service. They're prompt and they answer use very promptly. Improvements could be made to the panel and maybe integrate the AC system and maybe a larger 6-8 inch panel would be nice.

3 years ago

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Reply from Guardian Protection

Hi Florante, Thank you for the valuable feedback on your experience with Guardian Protection! We are always looking for ways to improve the consumer experience and your review will help us look at possible future security integrations.

Aug. 14th, 2018

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Ronald Jenks San Antonio, TX

I've only had it about a month. The installation was very professional and they explained everything to me. The cameras are clear and the motion sensors work- love it. It's a great product and definitely lives up to its customer ratings.

3 years ago

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Reply from Guardian Protection

Hi Ronald, welcome to the Guardian Protection family! We are honored you chose us for your home security needs and are here 24/7 watching over what matters most when your system is armed. Have a safe day!

Jul. 11th, 2018

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James Palmer Bradenton, FL

I had them in the past they did a good job, they are better than the competition. They actually responded when I had a false alarm. With the equipment you don't have to worry about them running lots and lots of cable in your house.

3 years ago

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Reply from Guardian Protection

Hi James, thank you for the amazing customer testimonial! I'm glad to hear you find our services top of the line and the response time on alarms has provided you the peace of mind you deserve.

Jul. 11th, 2018

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Michael Quinn

This was an option given to us by our home builder. One of the cameras on the outside doesn't have the right wide angle that we're hoping for. The technicians were kind of a comedy of errors and they had to come back three different times. It finally end up a happy ending, it just took a lot of different trips and working with Customer service to make it happen. For what you pay for the value is good. You get a good security system -the cameras work and company is trustworthy.

3 years ago

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Reply from Guardian Protection

Hi Michael, thank you for the honest feedback on your experience with Guardian Protection. I'm glad to hear everything worked out well with the service. We are here 7 days a week to answer any questions you may have in the future.

Jul. 11th, 2018

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Adam Brown Dayton, OH

They did awesome job! The gentleman that came out to install my equipment was intelligent, polite and very professional. The equipment is specialized and modernized and you can access it through your cellular device. You don't have to wonder if you set your alarm, you know your house is secure. I like having that accessibility anywhere I go.

3 years ago

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Reply from Guardian Protection

Hi Adam, thank you for sharing your great customer experience! The smart home automation features are really great for on-the-go control of your security system. We are honored to provide you with peace of mind around the clock.

Jul. 11th, 2018

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Micheale Smith Lewes, DE

They are very responsive and helpful. You can call and get in contact with somebody pretty much any time, and they have stopped by to explain things too. We haven't had any issues with it. The pricing seems reasonable, an overall good experience with them.

3 years ago

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Reply from Guardian Protection

Hi Micheale, Thank you for taking the time to review your experience with Guardian Protection. We are honored to be your security provider and thank you for being a valued customer!

Jul. 11th, 2018

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Ron Stanton

We thought it was the best company to go with. They've been very good with us regarding setting it up. There are some things on the keypad that I don't like. Everything's been great, the technicians have done a fantastic job and I haven't had any problems so far.

4 years ago

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Reply from Guardian Protection

Hi Ron, thank you for choosing Guardian Protection as your security system provider. We are honored to help protect what matters most to you every day!

Jun. 4th, 2018

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star star star star star

Satara Scotton

A friend recommended me the company for about 10 years so I thought it was a reputable organization. Whenever I've called they always answer my questions and they've been very helpful and knowledgeable. It's very user friendly and they have many features that can definitely utilize.

4 years ago

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Reply from Guardian Protection

Hi Satara, Thank you for taking the time to leave Guardian Protection a review. It's great to hear you came to Guardian via a referal, we appreciate your feedback!

Jun. 4th, 2018

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Teresa Ringo

We've had it for several years with my older house that I lived in, we just transferred. They're always available by phone and they come and upgraded us. They did a great job, the video cameras work well. It make us feel safe and we're able to look from our phones.

4 years ago

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Reply from Guardian Protection

Hi Teresa, thank you for upgrading your system with Guardian Protection! We appreciate your loyalty and look forward to providing you with years of peace of mind.

Jun. 4th, 2018

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Pepa Sassin

Our new home at the time was wired up with guardian features as if it were ready for guardian protection so it definitely came in handy. The sale representative was very pleasant and helpful during the setup. It's very convenient to use and I love the remote access.

4 years ago

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Reply from Guardian Protection

Hi Pepa, Thank you for the great feedback regarding your experience with Guardian Protection. I'm so glad to hear the sales rep took their time to make you feel comfortable and educate you on the services.

Jun. 4th, 2018

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James Grzella

I decided to go with the, because they have an amazing reputation. It's very easy to communicate with them to get information and they're always very helpful they have great customer service. It's wifi enabled best in the industry. It's been a great experience, we've been very pleased with our system.

4 years ago

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Reply from Guardian Protection

Hi James, thank you for excellent feedback on your experience with Guardian Protection. It's great to hear you did your research before choosing a provider and we are happy to help protect your home.

Jun. 4th, 2018

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Anonymous

They have the best price in the area and we haven't had an issue so far so it's been great. We love that Guardian Protection offered a military discount for military families so that was definitely a plus for us. We haven't had any problems so far.

4 years ago

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Reply from Guardian Protection

Thank you for the review of your experience with Guardian Protection! We are proud to serve our military customers, thank you for everything you do.

Jun. 4th, 2018

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Jwright Leander, TX

I had some trouble with the audio part of the doorbell camera, so I called them up and they jumped right on it and reset it over the phone and got it working right away. They have excellent customer service. I can check everything with my cell phone or iPad and the equipment works fine.

4 years ago

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Reply from Guardian Protection

Hello, Thank you for leaving Guardian Protection a review. It's so great to hear you are experiencing the peace of mind a security system can provide! Sincerely, Nathan D Customer Satisfaction Advocate

Apr. 2nd, 2018

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Lais Duarte Youngstown, OH

It's not complicated at all to work from your phone. I've had a few false alarms, but they were pretty fast trying to contact me and make sure everything was okay. So far, they've been great, and customer service is pretty good.

4 years ago

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Reply from Guardian Protection

Hi Lais, thank you for taking the time to leave a review for Guardian on Best Company! We agree the phone app is a great feature for managing your security system on the go. We appreciate your loyalty.

May. 22nd, 2018

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Anonymous Elkridge, MD

When we were buying this house I compared the rates and everything on the services that provided home security. I went with them since they were good. They have given me good support and have been very prompt whenever we call them for anything.

4 years ago

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Reply from Guardian Protection

Hello, thank you for being a valued customer! We appreciate your great testimonial and are more than happy to help secure your new home.

Apr. 5th, 2018

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Brenda Gonzalez Philadelphia, PA

I picked it because they seemed like a good home protection service. The equipment has worked well, it gives good service and you can see everything clearly from it. The only thing is that they give you false information when it comes to some things, but other than that it's good.

4 years ago

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Reply from Guardian Protection

Hi Brenda, thank you for taking the time to leave Guardian Protection feedback. If you have any questions or need assistance please direct message me here. Thank you

Apr. 5th, 2018

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Jorge Pagan Dumfries, VA

I've been a customer for less than a month but I really like it. Customer support is good and the equipment is fine for what you expect from this sort of thing. It has been very reliable and everything seems to work. Right now I'm at a point where, because of my personal experience with the installation, I wouldn't recommend it. Some things went weirdly and I was not left very happy with that.

4 years ago

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Reply from Guardian Protection

Hi Jorge, thank you for the honest feedback! I'm glad to hear you have been enjoying the services, please let me know if you have any other questions or concerns I may help with by messaging here. Thank you

Apr. 6th, 2018

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Keith Cockey Venice, FL

They were recommended to us by the builder. We certainly haven't had any issues with them. The installation was quick and professional. We certainly haven't had any issues, everything appears to be operating correctly, including the application that allows us to check on the system. That is very convenient.

4 years ago

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Reply from Guardian Protection

Hi Keith, thank you for building with Guardian Protection. I'm glad to hear everything has been a smooth experience for you thus far, that is always our goal! Please let us know if you ever have questions.

Apr. 6th, 2018

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star star star star star

Kendra Hughey Maple Heights, OH

I picked them because they had the best prices and packages. My experience has been good. I never had any issues with their agent. They were very polite and respectful. Their equipment is current, it's not outdated or anything and it's easy to use.

4 years ago

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Reply from Guardian Protection

Hi Kendra, thank you for choosing Guardian Protection! I'm happy to hear we could find a price package that worked best for your budget. We hope the system brings you peace of mind!

Apr. 6th, 2018

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Anonymous Diamond Bar, CA

We got it as a recommendation from our local law enforcement. The installation was very professional and they explained the system very well. The equipment seems to be pretty modern and it's unobtrusive and reliable. They have been quite satisfactory, but there's nothing out of the ordinary.

4 years ago

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Reply from Guardian Protection

Hello, thank you for choosing Guardian Protection! I'm glad you are enjoying the look and feel of the security system, we are honored to help protect your home!

Apr. 6th, 2018

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John Gregory Georgetown, DE

I'm in a new development and they suggested the service when I first signed on. So far things have been good. We have been with them for about a month, just this week they came in and set it all up. Once we got the initial bugs worked out, things were great.

4 years ago

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Reply from Guardian Protection

Hi John, welcome to the Guardian family! Also congratulations on your new home, please let us know if you ever have questions.

Apr. 6th, 2018

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Anonymous Hyattsville, MD

I'm a new customer and, so far, I trust them. I've called them a couple of times and they are always ready to go. It doesn't even take a second, 2 or 3 minutes later I get to someone that can help me and that is very helpful and professional. I like the apps. Everything is working perfectly, just as we expected.

4 years ago

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Reply from Guardian Protection

Hello, thank you for the great customer testimonial! Speedy and helpful customer service is always a goal of ours, I'm glad you are enjoying the services. Have a safe day!

Apr. 6th, 2018

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Natavis Harrison Philadelphia, PA

Equipment is up to date with technology today and not bulky. A very understanding sales person selling the product was well versed on it and assured me you know that they were you know they were topped because of it. Overall, they they took very good care of me and just you know satisfied with my service before.

4 years ago

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Reply from Guardian Protection

Hi Natavis, thank you for the great feedback. Guardian strives to stay ahead of the game with our security technology, I'm glad you have experienced that with your system.

Apr. 6th, 2018

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ANDREW 23503

Good customer service,I love there customer service it makes my safe I have been with guardian for over 6 years I love they give the opportunity to call you before dispatching after a certain amount of time . Thank you guardian

4 years ago

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Reply from Guardian Protection

Hi Andrew, thank you for the great customer testimonial. We appreciate the feedback and thank you for being a long time customer!

Apr. 4th, 2018

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star star star star star

Michael Klein Washington, PA

They've been really friendly; their customer service is very easy and very helpful with us. We haven't had any complaints, and if we call them for anything, they answer our questions right away. We went with them for the reputation they have because of that.

4 years ago

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Reply from Guardian Protection

Hi Michael, thank you for the great customer testimonial. I'm so glad to hear the staff has met your expectations, we hope the system brings you peace of mind.

Mar. 13th, 2018

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star star star star star

Ozzy Kurtz Shermans Dale, PA

I chose them because I knew an employee at Guardian. Their employees that were sent out to the job site were extremely knowledgeable, very helpful, and just good-all-around people. If I had any questions for customer support, they immediately answered, or they would get back to me in a timely manner.

4 years ago

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Reply from Guardian Protection

Hi Ozzy, thank you for the great review! Our staff think of our customers as part of the family and I'm so glad you have experienced that as well.

Mar. 13th, 2018

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star star star star star

Lagarian Weems Woodbridge, VA

It was in the community when I first moved in. Probably could be a little bit more cost effective compared to some of the other companies, but thus far I'd say overall it's very good. The equipment seems to be top notch, and they are very friendly, very professional and help as much as possible.

4 years ago

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Reply from Guardian Protection

Hi Lagarian, thank you for the honest feedback of your services! We attempt to stay cost competitive while providing award-winning monitoring. Please let us know if you ever have questions.

Mar. 14th, 2018

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star star star star star_border

Ken Davidman Glencoe, IL

Guardian was recommended to us by another customer. Everything's going smoothly. The people I spoke to were very personable and seemed very knowledgeable. We did have an installation scheduling snafu, but the installer himself was professional... He answered all my questions, he was thorough, and it was a good installation experience. Everything seems to work the way he said it was going to work.

4 years ago

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Michael Vereb

When the house was built 10 years ago, it was the only security system offered. There are more advanced systems available now than they were when my system was installed. They're becoming a little pricey compared with their competition, and for several occasions, I've had to call 2 to 3 times to get a response that answered my questions. That's over the course of 10 years, so that's pretty good.

4 years ago

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Reply from Guardian Protection

Hi Michael, thank you for being a long time cusotmer! Guardian does attempt to stay cost competitive in an ever-changing market. Please let us know if we can help you with any upgrades.

Mar. 14th, 2018

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star star star star star

Chris Armstrong Middletown, OH

ADT actually referred us to Guardian Protection because they couldn't help with our situation. We have the night vision camera. The equipment and technical support guys that came out were both great. We've also set our alarm off by accident twice, and they were so nice about it.

4 years ago

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Reply from Guardian Protection

Hi Chris, what a great customer testimonial! Welcome to the Guardian family, we are glad to have you and appreciate your business.

Mar. 14th, 2018

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star star star star star

Kyle Althoff Milford, DE

They had a contract with our builder so we just went through them to make things easier. It has the ability to go through your phone, so you can open the garage door or switch the alarm via phone, which is very convenient. Every time we had any issues, whether it be the alarm going off, or questions, they were very informative and very respectful.

4 years ago

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Horton Dr Seffner, FL

I got Guardian for my company, and I've had no problems with them. It's just very easy to use. I get a call immediately if there's an issue, and if they're unable to reach me, the local authorities call them in my place, so I think its great.

4 years ago

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Ken Mcadams San Antonio, TX

My sales rep goes to my church, and was very knowledgeable and very helpful as far as asking about what I needed and what I was looking for, and working up a package that suit me. I haven't had a whole lot of dealings with customer service, but I've had a good response as far as calls being answered. I have a appointment for a technician to come out and reset a sensor that came off the door, and so far it's all been good. The equipment is a lot better than anything I've used up to this point.

4 years ago

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Reply from Guardian Protection

Hi Ken, thank you for the review of your services with Guardian Protection. It's great to hear you had a personal connection with your sales representative!

Mar. 8th, 2018

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star star star star star

Paul Long Ellenton, FL

It was offered to us through the builder of our new home. It's easy to use; they provided all the information we needed. We've had only one issue since we got the system installed, and they responded promptly and corrected the issue. Everything's been to our satisfaction so far.

4 years ago

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Reply from Guardian Protection

Hi Paul, congratulations on your new home and security system! We're glad you find the system easy to use and hope it brings your family peace of mind.

Mar. 8th, 2018

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Anonymous Clarksburg, MD

Guardian Protection was recommended by our builder. Whenever I talk with someone on the phone, they're great. I think that the technician that came out to install it could improve on how well they familiarize the customer with the system. I would like to have had some kind of quick user guide, just so that before you can delve into reading the whole manual about the system, you can get a quick "here's what you need to know about the basics to use it." It's only been a month so far, but we haven't had any issues with the equipment.

4 years ago

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Reply from Guardian Protection

Hi there, thank you for the feedback it will help us improve the installation experience! We do have quick guides available on your customer portal or I could email you one, just write back here if you still need assistance. Thanks!

Mar. 8th, 2018

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star star star star star

Joseph Falcicchio

When we purchased the new house it was actually was part of the installation with the wiring system. It's not the best equipment but it is good equipment, and the customer service guy was good about going over details of the house with us and where to put the stuff.

4 years ago

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Reply from Guardian Protection

Hi Joseph, thank you for the feedback on your Guardian system. We have spent over 60 years in the business helping to protect what matters most. Please let us know if you ever have questions for us.

Mar. 8th, 2018

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star star star star star

Jason Kirin Youngstown, OH

My uncle already had them, so I chose them as well. They called me and made sure that I had what I wanted. I think that everything that they provided was really high quality, except for the pressure system that reads when window glass is broken. That tends to go off frequently for no reason, as though there was some trouble.

4 years ago

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Reply from Guardian Protection

Hi Jason, thank you for the review of your services! The glassbreak detector works on frequencies so high noises such as glass breaking, dogs barking, babies etc could possibly trip it. The sensitivity could be adjusted, just let me know if you are still having any issues. Thank you

Mar. 8th, 2018

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star star star star star

Alexander Manning Harleysville, PA

I just purchased the home and Guardian Protection was what it came with. So far, so good with their service. They're always friendly and available when I need them or whenever I have questions. I think their surveillance cameras could be a little better at night time, though.

4 years ago

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Reply from Guardian Protection

Hi Alexander, thank you for the feedback we appreciate it! Please let us know if you ever have questions.

Mar. 8th, 2018

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star star star star star

Marvin Hovley Warrenton, VA

I chose Guardian Protection based on discussions with other folks. Everybody seems happy with them, and the price was good. I haven't had any problem with any of the equipment, and I think they have good people with personality, and who are very easy to talk with.

4 years ago

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Reply from Guardian Protection

Hi Marvin, thank you for choosing Guardian for your security needs. We appreciate your business and your feedback. Have a safe day!

Mar. 8th, 2018

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Richard Vollmar Chillicothe, OH

I had them for about 18 years, and then I moved. I tried them again, but I'm a little disappointed this time. I was sort of misled, in that I didn't know that the cameras they put up didn't record. They told me, "we can give you a four hundred dollar box and it'll record!" If the cameras don't record, I can't sit there all night and watch, so I was disappointed in that, but I went ahead and got the box. I also wanted a doorbell with the video and audio, but the guy who came to install it all said, "I can't put that up." That was another four hundred dollar thing, too. I sent it back in, and never have gotten my four hundred dollars back. They said they would put that box in, and he was here about eighteen minutes, but I think they charged me a hundred and ninety nine dollars to install everything. I think I'm just going try to break contract or something; I'm really disappointed if they don't come down on that. As far as customer service, I'm not getting any resolution on this. The people say they'll call me back, and they haven't called me back, so I'm really disappointed in that, and I don't want to keep calling them. I wish they would call me and let me know what's going on. On the equipment itself, I have to rush to shut it off, so I'm trying to figure out how to make it last a little longer when I come in so I can have time to put my code in.

4 years ago

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Reply from Guardian Protection

Hi Richard, thank you for the honest feedback. I'm sorry to hear we missed the mark with our customer service. I have located your account and will have a care agent reach out to you as soon as possible.

Mar. 9th, 2018

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star star star star star

Girard Hardy Baltimore, MD

I decided to stick with them since my parents used it, too. The equipment works fine, I guess. They proved it to make sure it works, and nobody seems to mess with it. The signs work really well; you put them up and everybody seems to respect the signs.

4 years ago

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Reply from Guardian Protection

Hi Girard, thank you for choosing Guardian Protection! We are proud to help protect you and your parents 24/7 when you arm your systems.

Mar. 9th, 2018

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star star star star star

Justin Joseph Ellicott City, MD

The help over the phone is really good, but there were sometimes like when we had an issue with the battery and we had to call them several times to find out how to resolve it. The equipment is good, so far we've never had any issues except for the battery.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Justin. We appreciate your business!

Jan. 25th, 2018

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Anonymous Mars, PA

I went with Guardian Protect because they offered the wireless feature on my cell phone. It's pretty expensive. I'd say the equipment works; it's very easy to use. I think their technical people are very good; they were the ones that have come to my house numerous times. They have all been well-trained and know what they're doing, but you can never get the right person on the phone, though.

4 years ago

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Reply from Guardian Protection

Thank you for the review! Our customer care team can be reached 7 days a week at 1-888-895-4805.

Jan. 25th, 2018

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star star star star star

Ronald Spiegel Bradenton, FL

There was no particular reason I chose Guardian Protection; it was what was available. I've never had any issues with their Customer Service. As far as equipment, I do have some things that don't work as I would like them to work.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Ronald. We appreciate your business! Our customer care team can be reached 7 days a week at 1-888-895-4805 if you ever have questions about your system.

Jan. 25th, 2018

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star star star star star

Robert Dellentash

I got Guardian Protection through my builder. They just do great follow up and great work. It just seems to be a great system. I think they are proactive on follow ups and making sure everything is taken care of, and I just find them very very professional and very expeditious.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Robert. We appreciate your business!

Jan. 25th, 2018

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star star star star star

Marshall Bryant Tucson, AZ

The unit was already set up when we bought the house. I've only had it for about a month. They were really helpful when they set it up. It's easy to use; the instructions are pretty self-explanatory, and I haven't had any issues so far.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Marshall. We appreciate your business!

Jan. 25th, 2018

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star star star star star

Anonymous Murrysville, PA

We've used Guardian Protection in the past in other cities. We've never had anyone else, and it has not been problematic for us. The equipment is professional, and they've always been willing to answer any questions I might have.

4 years ago

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Reply from Guardian Protection

Thank you for being a Guardian Protection customer. We appreciate your business!

Jan. 25th, 2018