Name: Guardian Protection
Rating: 3.1

check_circle

Verified Customer

star star star star_border star_border

Ketric Stafford, VA

When I tried to schedule services to start back up, I found that customer support never changed the name on the account so it is still associated with the tenant and when we went in to change it, they misspelled my name so I had to call back to change it and then they finally showed up but without the equipment I needed so I am still waiting for one more item to be installed in my house.

3 years ago

Reply from Guardian Protection

Hi Ketric,
I apologize for the confusion. I would be happy to escalate your issue to a supervisor if you would like. If so, please email me your account info (full name, premises address, phone) to [email protected] .
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Christopher Leander, TX

Its nice and reassuring to have somebody else watching your back when you’re not in the house. It is very reliable and easy to operate. Once it was installed, they called me right away to make sure everything was good.

3 years ago

Reply from Guardian Protection

Hi Christopher,
I am happy to hear that you are enjoying the peace of mind offered by your Guardian Protection smart home security system and that you find it both reliable and easy to operate. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 28th, 2020

check_circle

Verified Customer

star star star star star_border

Rebecca Valencia, PA

Guardian Protection is easy to work with. We’ve had them before and they are great except it took forever to get my appointment scheduled to get everything set up. I had to call them since nobody called me but other than that they are fine. I feel safe. It is easy to use.

3 years ago

Reply from Guardian Protection

Hi Rebecca,
Thank you for taking the time to review us. I am glad that your Guardian Protection smart home security system is serving its most important purpose -- to help you feel safe and to deliver peace of mind, thanks to 24-hour Five Diamond monitoring. I apologize for the delay in getting your appointment scheduled and everything set up. We have been extremely busy during the pandemic. Thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Brian Irving, TX

Everyone has been on time, professional, friendly, and helpful in customer services. I love the app. The whole system is easy to use and gives me peace of mind. I like having a solid company protecting my house.

3 years ago

Reply from Guardian Protection

Hi Brian,
Thank you for letting us know that your experience with Guardian Protection has been five-star.
Guardian smart home security system installation went well. Customers just like you love the interactive features of the app and the ease of use of our system. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 28th, 2020

check_circle

Verified Customer

star star star star star

Scott San Antonio, TX

So far support has responded to all my questions that I’ve had. They have taken care of problems fight away. The system is up to date and modern and better than any previous system I’ve had.

3 years ago

Reply from Guardian Protection

Thanks Scott! Glad to hear the Guardian alarm system is more modern than your previous system. Thanks for being a customer.

Kevin
Customer Satisfaction Advocate

Sep. 28th, 2020

check_circle

Verified Customer

star star star star star

Briana San Antonio, TX

They always manage to answer every question I need. Even if we get disconnected, they always call me back. It picks up everything because it’s super sensitive, which I like. I also like that I can use it on the app.

3 years ago

Reply from Guardian Protection

Hi Briana,
Thank you for taking the time to let us know of your great satisfaction with our customer care and monitoring centers. We strive to deliver to expectation each and every day. It is great to have you as our customer and I hope that you will continue to enjoy the valuable benefits of our mobile app because life is better when it's safe.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

check_circle

Verified Customer

star star star star star

Peter Barnes Frederick, MD

I have no complaints concerning by experience with Guardian. They were helpful with the initial selection of home protection equipment as well as the installation of it as well.

3 years ago

Reply from Guardian Protection

Hi Peter, Welcome to the Guardian Protection family! So glad to hear that you had a great experience. We are here if you need us because life is better when it's safe! Tracy Customer Satisfaction Advocate

Aug. 27th, 2020

check_circle

Verified Customer

star star star star_border star_border

Michele Webb Roseville, OH

I cannot get follow up on pending issues since the day of installation. I have called my sales rep many times & sent list shortly after installation. This is quite alarming as I switched companies to go with Guardian and raved about your company prior to this experience as we've had your service at our business over 16 years of which I was told would be upgraded months ago and nothing on that either. Prior to this I would have rated perfect on everything.

3 years ago

Reply from Guardian Protection

Hi Michele,
Our supervisor Joe Bullian tried to reach you his evening at the phone number we have associated with your account. Can you please call us back so that we can get you scheduled next week. Please call 1-800-776-8328 . Anyone will be able to assist you. If you have additional questions besides your outstanding service call, they can also help you with those at that time, so please feel free to ask.
Have a good evening and thank you for choosing Guardian Protection!
Mary Lynn M.

Aug. 25th, 2020

check_circle

Verified Customer

star star star star star

Rachael Spring, TX

It was great! Our technician was so nice! We had him initially come out to set up our doorbell and once we got our internet running he came to install the cameras. Both times he was super friendly and knowledgeable!

3 years ago

Reply from Guardian Protection

Hi Rachael, So glad to hear that you had a wonderful experience with our Guardian Protection technician. I know you will find all the features of the cameras to be very helpful in your daily lives. Thank you for being a part of our family! Tracy Customer Satisfaction Advocate.

Aug. 25th, 2020

check_circle

Verified Customer

star star star star star

Jesse San Antonio, TX

It’s working and hasn’t caused any problems so far. They always keep me in the loop with what is going on. It is a bit much to charge 55 dollars to put sensors in the windows.

3 years ago

check_circle

Verified Customer

star star star star star

Samuel Houston, TX

Competitive pricing and the package is what I needed. The peace of mind is best. Installation was easy and everything is working as it should. They are very responsive to inquiries and quick to work with.

3 years ago

check_circle

Verified Customer

star star star star star

Stephen Plano, TX

Easy to use with the touch screen and it gives us peace of mind. I like all they offer like the wifi enabled locks and the updated panel. They answer right away when we call and address all our concerns.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Tomball, TX

Every interaction I have had with the company has been really good. They have the best coverage for an affordable price. Installation was done very fast and it has been very responsive. The app is very easy to use.

3 years ago

check_circle

Verified Customer

star star star star star

Joel Fort Myers, FL

You get what you pay for. They have the best smart home devices. They are more than willing to help if you have problems and incidents. It is easy to operate and combine the equipment.

3 years ago

check_circle

Verified Customer

star star star star star

Michael Westerville, OH

It makes us feel safe. My only feedback is that after a couple of months, you could call us to see if there are questions but any time I call or email, they always call me back with the information.

3 years ago

check_circle

Verified Customer

star star star star star_border

Jill Cincinnati, OH

They were actually pre-existing in the home and after speaking to them, it seemed like a nice solution to continue with them. It gives me peace of mind because they have been response and their follow up is really good when did have an incident.

3 years ago

check_circle

Verified Customer

star star star star star

Shara Milwaukee, WI

Hopefully everything continues to go as it is going right. That will make me a satisfied customer. I feel safe and secure because of the cameras that I can watch away from home.

3 years ago

check_circle

Verified Customer

star star star star star

Peter Fort Worth, TX

Being able to control everything from the app is the best part of using them. Also they are very responsive. The sales team and the technicians who installed our equipment were very knowledgeable and did a wonderful job.

3 years ago

check_circle

Verified Customer

star star star star star

Patty Oakmont, PA

As a user, it is very easy to maneuver. I know that my house is safe when I travel. I never worry that my house is in sort of jeopardy while I am away. They always seem to be one step ahead of me.

3 years ago

check_circle

Verified Customer

star star star star star_border

Dawna Humble, TX

Having the app on my phone so that I am able to access my locks when I am alone and do the cameras if I need to is nice. I think it is very high tech. They are always available whenever I call and are always prompt in returning a call.

3 years ago

check_circle

Verified Customer

star star star star star

Tefera Georgetown, DE

We’ve been very confident with the security we get. We’ve had it for a month and already three or four times, the fire department has come, almost every time I cook something.

3 years ago

check_circle

Verified Customer

star star star star star

Ebony Graham, NC

I have had to call customer support a couple of times because things happened and they were really helpful. The system is working well for me, I haven’t had any issues with it.

3 years ago

check_circle

Verified Customer

star star star star star

Dana Lewisville, TX

The guy who came out to set it up was very friendly and I got a follow up call because I didn’t complete all my set because I didn’t have wifi and they were very nice about it.

3 years ago

check_circle

Verified Customer

star star star star star_border

Cedric Lancaster, SC

The price is reasonable and they are very professional. The equipment is pretty good. I wish it was a little bit louder because if you have a big house, you can’t hear the door open. I like the doorbell camera, it lets me know who is approaching my door.

3 years ago

check_circle

Verified Customer

star star star star star

Julio San Antonio, TX

It is easily accessible through the app. I can access the system from wherever I am and I can see who is at the door if they ring the doorbell. They follow up if the alarm goes off.

3 years ago

check_circle

Verified Customer

star star star star star_border

Betti Humble, TX

Installation was fine, the technician was helpful. He walked us through it as many times as I needed. The security equipment is fine. I wanted a camera on the doorbell and I couldn’t get it because I didn’t have a channel line so I had to spend 400 dollars to get a channel line.

3 years ago

check_circle

Verified Customer

star star star star star

Robert Rehoboth Beach, DE

Customer support is very responsive and timely. They worked directly with our builder, they have it connected to the internet to make it easy and effective to monito everything that is going on in the house.

3 years ago

check_circle

Verified Customer

star star star star star

Gordon Southlake, TX

It’s up to date, though there are others out there that may have ore features, this is still good. It’s easy to use and a good value. They’re responsive and keep me up to date by emails.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Wendy Joyce Baden, PA

Wonderful people, good service very personable. On the smart home front though I do wish they were more integrated with Amazon/Alexa. Regretting not using Amazon Smart Home features in some areas as it is not seamless to use the Guardian / Legrand Sound System with Amazon streaming services. Also not sure the security cameras are as user friendly as Amazon's.

3 years ago

Reply from Guardian Protection

Hi Wendy thank you for the helpful feedback as it will help us improve as we expand our smart home security offerings; we appreciate your business very much!

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Adriana San Antonio, TX

I like how you can access through your phone and if something goes wrong their team is very helpful and respectful. What could be improved is the feed from the bell camera takes forever to load. By the time it opens the person could of stolen anything delivered at our home.

3 years ago

Reply from Guardian Protection

Hi Adrian,
Thank you for sharing constructive feedback to help us improve. We are dedicated to your safety and hope the less than 20 second average response time on alarms brings you peace of mind.

Aug. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Frank

There was a significant billing issue with I signed up but other than that the service is absolutely amazing as is customer support. Everything looks nice. The cameras work well, except I can’t get a clear view of license plates. I feel safe and comfortable knowing my house is protected.

3 years ago

Reply from Guardian Protection

Hi Frank, thank you for trusting in Guardian Protection! We are so happy to hear the smart security features like the cameras are bringing you much deserved peace of mind.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Monique

Good customer service and prompt response time. The equipment seem pretty good. There was a magnet that came out and was causing a bit of a problem but other than everything else is fine. It is cost effective.

3 years ago

Reply from Guardian Protection

Hi Monique,
Thank you for being a part of the Guardian Protection family! It's great to hear the security equipment is serving you well and we thank you for your continued business.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Samantha

Security system is very simple and easy to use for a reasonable price. I like that I can control everything with a touch a button. They listen to you and actually give you what you want.

3 years ago

Reply from Guardian Protection

Hi Samantha,
Thank you for being a valued part of the Guardian Protection family and taking the time to share a great customer experience!

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Leo

It keeps falling apart and I have to have them out here and check it again and again. I do like that I can hear when somebody is by my door and when someone comes in the house.

3 years ago

Reply from Guardian Protection

Hi Leo,
Thank you for taking the time to share helpful customer feedback. I'm sorry to hear you are having trouble with the equipment; please give us a call at 1-800-PROTECT if you are still having trouble.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Shelton

Easy to use, the system is not very complicated. I don’t have to worry about what is happening at my house when I am away from home. They are right on cue, you don’t have to wait for anything.

3 years ago

Reply from Guardian Protection

Hi Shelton,
Thank you for being a 5-star customer of Guardian Protection! We are so happy to bring you that additional peace of mind each day no matter where you travel.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Peter

When we built a brand new house, this was the company the builders recommended. They took time to explain everything during installation. I like that I can enable the alarm remotely with the app.

3 years ago

Reply from Guardian Protection

Hi Peter, thank you for including Guardian Protection in your new home build! We are so glad to hear the interactive security features like the smartphone app are bringing you everyday convenience.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Herman & Josie

I can rest in peace, relived that I can be in Japan or the Philippines and I know my house is guarded. It is expensive but it seems to be a very good company. They provide excellent service and always respond.

3 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection for your home security needs and taking the time to share wonderful customer feedback. We've got your back no matter where you go with professional security monitoring!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Bryant

It's pretty good, high tech equipment. The best thing is that it gives me peace of mind. The installation technician, as well as the people I’ve spoken with on the phone are good. They are very helpful and resourceful.

3 years ago

Reply from Guardian Protection

Hi Bryant,
Thanks so much for sharing a great customer review! We appreciate your business and are proud to help protect your world every day.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Cason

Being able to go to the cameras and see what is going on when I am not around or if I am in the house and don’t have time to come to the door is the best. It shows up crystal clear and everything works properly. It is not too complicated.

3 years ago

Reply from Guardian Protection

Hi Cason,
Thanks so much for taking the time to share a great review of your cameras with Guardian Protection! We are glad to hear the smart security features are bringing you peace of mind.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Brandon

It's cost effective. I like the security, it’s a nice service. I don’t have my camera yet because I don’t have my internet installed because I have to wait for AT&T to be in my area. The best thing is that it is convenient.

3 years ago

Reply from Guardian Protection

Hi Brandon,
Thank you for reviewing your customer experience. It's great to hear you are finding the value in our professional security solutions and if you are still waiting for service please give us a call at 1-800-PROTECT.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Hannah

I feel safe when I am at home and when I am away from home. It is the best package available for a good price. It was easy to learn the equipment. A representative is always available to answer questions.

3 years ago

Reply from Guardian Protection

Hi Hannah,
Thank you for being a 5-star customer of Guardian Protection and for taking the time to share great customer feedback! We appreciate you very much.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Andrew

I have peace of mind knowing there is protection that is effective and that the police will be alerted if there is an entrance into the home. The system is modern and set up was really easy.

3 years ago

Reply from Guardian Protection

Hi Andrew,
Thank you for choosing Guardian Protection for your home security needs and taking the time to share great customer feedback; we appreciate you!

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

Ralph Joyner

Outstanding salesmanship, he came to my house and explained everything to me. All of the things exceeded what I wanted done. The monitoring being 24/7 and the workmanship is outstanding.

3 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Ralph,
Thanks so much for taking the time to review your sales and installation experience! We are proud to help protect your world.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Jason

It's easy to use and we haven't had any issues with it. They came and got it installed instantly and we had a couple small issues and they had no problem sending somebody out to fix those real quick in a timely manner.

3 years ago

Reply from Guardian Protection

Hi Jason,
Thank you for the 5-star review! Guardian Protection is proud to be your home security provider and please let us know anytime we can be of further assistance.

Jul. 10th, 2020

check_circle

Verified Customer

star star star star star

Brian

They're very courteous and helpful but I was asking for some information at one point in time and they sent the incorrect information, but other than that they're great. The equipment is very easy to use.

3 years ago

Reply from Guardian Protection

Hi Brian, thanks so much for taking the time to share your customer experience. We are happy to help anytime you need assistance!

Jul. 9th, 2020

check_circle

Verified Customer

star star star star star

Jenna

It doesn't allow you to free set alarm. I'm still waiting on a part ot be installed and have not heard back from them in a while. I really like the direct connection to police and fire.

3 years ago

Reply from Guardian Protection

Hi Jenna, thank you for taking the time to share your customer experience. I'm sorry to hear you are still waiting on some things, use the private response option here or email [email protected] so we can help.

Jul. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Chandrasekhar Delaware, OH

The response is very clear. I like that we have one app that can controll it all. I suggest that when you do the installation, have a walkthrough with the customer so that customer will know what the thigns are at each location.

3 years ago

Reply from Guardian Protection

Hello,
Thank you so much for sharing helpful customer feedback! It's great to hear you are taking advantage of the smartphone app for on-the-go control of your security system.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star star_border

Scott Indianapolis, IN

It took a couple of days to get issues taken care of but it is good equipment and lets me know when the door and windows are open and it is easy to use. I would like a separate speaker for the upstairs or downstairs and maybe text messages.

3 years ago

Reply from Guardian Protection

Hi Scott,
Thanks so much for taking the time to share customer feedback. If we can help you with any add ons please reach out to 1-800-PROTECT.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star_border star_border

Ryan Nicholasville, KY

It is the company that my builder used in the subdivision I live in. The equipment seems pretty decent and I like their app. There are a couple of things I don’t love but in general it seems about normal for security systems. I did have problems, my address was wrong in the system. I caught it very early but it never got changed. I have called a couple of times and everyone was nice and it was in the middle of the covid crisis and they took care of it. I was late paying and they didn’t give me a hard time about it.

3 years ago

Reply from Guardian Protection

Hi Ryan,
Thank you for choosing Guardian Protection! We understand the additional hardships our customers may face during this pandemic and we look forward to providing you additional peace of mind each day.

Jun. 25th, 2020

check_circle

Verified Customer

star star star star star

Cheryl Booth North Richland Hills, TX

Install was easy to set up. Technician was very quick and efficient. I like the ease of using the phone app to activate and disconnect. And I generally don’t like using apps.

3 years ago

Reply from Guardian Protection

Hi Cheryl,
Thanks so much for sharing great customer feedback! Guardian Protection is happy to hear the smartphone app is bringing you everyday convenience.

Jun. 23rd, 2020