Name: Frontpoint
Rating: 4.1

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Verified Customer

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Lina Tampa, FL

I requested a key chain button and I requested it twice and it was never sent so I was not happy with that.

5 years ago

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Verified Customer

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Rob

Every time I've called in I've got a human being and they help with every issue so far.

5 years ago

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David Winter Springs, FL

Every time I've called the customer support, they've helped resolve my problems.

5 years ago

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Bonnie

Great response time. Easy to install.Helped me walk through installing and the setup.

5 years ago

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Kuntcheramen Khafra

The customer service is impeccable. The system works well and the mobile app is convenient.

5 years ago

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Carl Dublin, CA

I chose frontpoint because it was wireless. I've never really had a problem with their equipment.

5 years ago

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Edward Maple Valley, WA

We're still tweaking the system to try to figure out what's best for us. Customer support is there when we need them.

5 years ago

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Charles Nacoochee, GA

It's easy to use and works well. Customer service answers and are very friendly.

5 years ago

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Renata Dayton, OH

I chose it because of the price point. It seems to work well and it was easy to install.

5 years ago

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Brent

Great customer service, the camera occasionally has trouble connecting to the internet

5 years ago

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Dan Anderson

I feel they can communicate more and they can check up on thier clients to make sure there alarms are working.

5 years ago

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Henry Calderon Jr

Equipment is reliable but the service for monitoring when alarm went off they did not even call or dispatch anyone

5 years ago

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John Reston, VA

Its a great system! The automation aspects are wonderful. Better Alexa integration would be great.

5 years ago

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Gerald Ronan Redwood City, CA

great customer service. The people I talk to are professional and calm when talking on the phone.

5 years ago

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Donna Louisville, KY

It's easy to operate and if you have any questions, just call. It's easy installation.

5 years ago

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Joni Lumberton, TX

They're quick to respond and quick to help. I feel like maybe they could be mounted better than with double sided tape.

5 years ago

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Tim Gretna, VA

I've had an issue with one sensor and it has yet to be resolved for about nine months. The equipment was easy to install.

5 years ago

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Paul Oakland, MD

It's extremely easy to work with and they've always answered every one of my questions.

5 years ago

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David Gainesboro, TN

The only problem I had was with the matter of time that it took to get a different unit.

5 years ago

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Prasad Phoenix, AZ

I don't have any issues with the equipment and they're very helpful and knowledgeable.

5 years ago

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Terry Corbin, KY

They wanted to charge us more than what we got and actually needed. It's an easy set up.

5 years ago

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Anonymous Gainesville, FL

I wish the price would be a little cheaper. Customer service is always available.

5 years ago

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jeremy Olean, NY

service is great. the price is a little high for the service monthly but some other companies do not charge monthly.

5 years ago

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Srilekha Durham, NC

They are quick in resolving issues. I don't think they have as smart of technology as they can have.

5 years ago

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Richard Warminster, PA

I was having a little bit of difficulty connecting something and I called them and they helped me.

5 years ago

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Stephen Arnold, CA

The customer service has been responsive and prompt. It's been problem free so far.

5 years ago

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Austin Rives, TN

Anytime I had a question, they're always quick and thorough. The system had easy installation.

5 years ago

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Maximo Mejia Hollywood, FL

So far very good. Fortunately I am not proved my system because haven't has any issue, but is working perfect!

5 years ago

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Thomas R. Knupfer Jr. Derby, NY

Ease of getting equipment. Customer service is very poor at best. Gentlemen who signed me up had no problem taking my money,but failed to send me the right equipment that was agreed upon when signing up.

5 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 8th, 2018

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Lisa Haynes Land O' Lakes, FL

Good customer service. Equipment has worked well. The system is pretty easy to install.

5 years ago

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Paul

They are responsive. Have a pretty good app to help with running the security system.

5 years ago

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Martha McIntyre Toledo, OH

Video camera technology seems not as high quality as the rest of the system. Picture is good, set up was clunky.

5 years ago

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Dana Richmond Hill, GA

Our experience has been great. They could improve on the directiosn to set everything up.

5 years ago

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Hillis St Louis, MO

They call me right away. It's accurate. I'm satisfied with the service right now.

5 years ago

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Thomas Conway, SC

They've done a pretty good job but I can't reach them on their main contact number, but if I go to myfrontpoint.com the problem is resolved.

5 years ago

Reply from Frontpoint

We appreciate you sharing your experience with us and ask that you please let us know if you ever need anything moving forward!

Oct. 31st, 2018

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Hung Riceville, TN

I like that it's wireless, it's very convenient. It's easy to put on and operate as well.

5 years ago

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Lloyd Indio, CA

Not state of the art equipment, but it's pretty good. They've also always been very responsive and professional.

5 years ago

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Gail Carmichael, CA

Customer service has worked with me pretty well. They helped me solve some issues I had when I first put the system in.

5 years ago

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Vivian West Palm Beach, FL

Customer service contacts me when I need and when I don't need it. They're fantastic.

5 years ago

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Pat Helmey Guyton, GA

Prompt courteous service. When we have had an issue customer service was extremely helpful.

5 years ago

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Chris Naismith

So far so good. A few problems with the connection between my phone and arming and disarming the alarm however

5 years ago

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Anonymous Guntersville, AL

Everytime I've called they've been able to help me. Their equipment as far as I can tell everything works.

5 years ago

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Christian Parsons, KS

The whole set up process is pretty easy. It all seems to be working well and it all goes off whenever it needs to be.

5 years ago

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Jason

The equipment was very easy to set up and use. Customer service is also very fast and timely.

5 years ago

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Aaron

Frontpoint was very fast to call when there was an alarm that was tripped. The equipment setup and use is very easy.

5 years ago

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Jordan

The equipment is working and customer service was very helpful when setting up the devices.

5 years ago

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Richard

Frontpoint always responds to the alarm. Also the equipment is easy to use and install.

5 years ago

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Kayla Griffith

I love setting alarm but still can't figure out how to set when I am at home going to bed from the inside

5 years ago

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Dan and Becky Cooke

Helpful setup and whenever we call for questions the customer service helps us immediately

5 years ago

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Anonymous Cape Coral, FL

The equipment is easy to install, and I think that the monthly price is a little high.

5 years ago