Name: Frontpoint
Rating: 4.1

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Verified Customer

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Grady Lindsey

Great so far just sometimes wi fi trouble. I have one smart lock which was free

4 years ago

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Verified Customer

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Aaron

They always take care of me and return my calls. It works great and it is all wireless.

4 years ago

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Tammy

I've had a few problems with my sensors. They've always responded to every call and every question that I've had.

4 years ago

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Verified Customer

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Noble

It compares equally to other companies. The front door camera is not very good but the rest of the sensors are all good.

4 years ago

Reply from Frontpoint

It is important to us that your system always works exactly how you need it to. We would like to have one of our Support Supervisors reach out to investigate those sensors! At your earliest convenience could you please private message us with the full name on your account? Thanks for your feedback and we hope to hear from you soon!

Jul. 22nd, 2019

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Verified Customer

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Jamie

The best thing is that it's wireless. It is hard to get a hold of them and they need to get their prices down to be more competitive. I am very disappointed.

4 years ago

Reply from Frontpoint

Thank you for reaching out to us. We would be happy to have one of our Support Supervisors reach out to assist you. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 22nd, 2019

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Verified Customer

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Xishan

Every time I need a make a phone call to them, it went right as I needed. The system is convenient.

4 years ago

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Verified Customer

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Khaled

I like the convenience of it being on my phone also I got a couple of things for free.

4 years ago

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Chris

Equipment is well made and it seems to work fine. Customer service has always been helpful.

4 years ago

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Robert

I think they are trustworthy but it is hard to get them on the phone sometimes. The best thing about the security system is the protection.

4 years ago

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Robert

The customer service is fast on responding. It actually works and keeps me safe.

4 years ago

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Verified Customer

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Michael Clever, MO

A real person answers my call. Sometimes the system doesn't work but the majority of the time it's good.

4 years ago

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Verified Customer

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Anthony

Security is not worth the price. System is glitchy and has gone off randomly at night but customer service is closed and can''t help until the following morning.

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 3rd, 2019

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Verified Customer

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Don Jones

Product and support seems very good. They've been responsive whenever I had questions.

4 years ago

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Peter Merchant

Relatively easy to install, unfortunately if the molding is curved, placement is difficult.

4 years ago

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Donovan Rose

Frontpoint has good equipment and could make good deals. What can improve is the flexibility of the monthly payment.

4 years ago

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Verified Customer

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Dave

Once I bought and installed the equipment, everything just works. I dont think about it, i like that!

4 years ago

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Verified Customer

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Erika Thoms

it's been subpar. The alarms go off in the middle of the night and middle day when I'm in the shower and no-one seems to be ale to fix it. If you have recessed doors choose elsewhere.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 24th, 2019

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Verified Customer

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Jeff

People on the phone are nice, they try to be helpful. Equipment is junk and has been a constant problem for 8 months to a point I don''t even bother setting the alarm anymore

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

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Verified Customer

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Jason

Liked installing hate connivence there is never people to answer phone calls and not always get a call back didn''t get follow up on test alarm. Alarm isn''t loud at all

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

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Verified Customer

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Sirini Jeudy-Hugo

Good customer service. Some glitches with technology which could be improved - false alarms, defective sensors

4 years ago

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Verified Customer

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ZE

Great customer service! Delivery is always fast and I always get great customer service.

4 years ago

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Sohail Park Ridge, IL

I had a good experience with the customer service. When I had a problem, they were able to resolve my issues.

4 years ago

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Verified Customer

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Nicholas Raeford, NC

We've had a great deal of trouble with it since we started the service. The equipment does not seem to work and we get random alarms going off in the middle of the day, the middle of the night, in the evening.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you and your family as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Verified Customer

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David

Any time I needed help, they've been there to help. I like the simplicity of the system.

4 years ago

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Verified Customer

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Monica

I was quoted a price on the phone, and then was charged a different price. I was told they would review the taped conversation, but I don''t believe they bothered....still paying ~$44/ mo!

4 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We are surprised to read some of the details of your review and would like the opportunity to investigate your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Verified Customer

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Keith M Weston 315-323-3971

The Old Honeywell systems were good. The New Systems are terrible and Im looking to return it as it has caused mutiple false alarms and actually has gone off line and left my property unprotected.

4 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 17th, 2019

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Verified Customer

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Kath

Cheaper monthly fee. The cost of the equipment is fair. I feel secure with front point.

4 years ago

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Verified Customer

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Austin Abernethy

Excellent experience thus far as product is solid and customer service has been wonderful.

4 years ago

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Verified Customer

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barney

When I have called, I had good help. Someone, a man , helped me with vacation questions.

4 years ago

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Alex Delano, CA

They are really helpful and answered all our questions. It is easy to use and very accessible.

4 years ago

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Andrew Wilmington, DE

Sometimes the camera go off when they shouldn't, so it could benefit from better quality cameras outside.

4 years ago

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Danny

They are responsive. If there's an issue they are knowledgeable and quick to respond

4 years ago

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Robert Dayton, OH

Quick to answer your questions and solve problems. Ability to view the cameras on my phone is the best.

4 years ago

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Verified Customer

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Roy Abilene, TX

Frontpoint has always been real friendly and willing to help no matter what what time it was.

4 years ago

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William Florissant, MO

I'm constantly having issues with the alarm system going offline. I have new equipment that is all up to date.

4 years ago

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Zach Akron, OH

I've had a couple false alarms and every time they've ever called me they were very nice.

4 years ago

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Mona H. Cravens

Reliable, ease-of-use. Convenience of system's dependence on blue-tooth technology.

4 years ago

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Verified Customer

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Holly

Their sales people were great when selling the product, but were non-existent when I had a question after I placed my order.

4 years ago

Reply from Frontpoint

Thank you for sharing your experience. We would like the opportunity to answer all your questions and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 30th, 2019

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Verified Customer

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Richard

The device was very easy to use, and I receive great service when I have questions.

4 years ago

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Verified Customer

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Tamara

Front point doesn't properly address their customers concerns. They gave my home password without validating their identity. The device itself disconnects from the internet all the time.

4 years ago

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Verified Customer

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Peter

Customer service is very friendly and helpful. The device was very easy to install, and I would recommend other use it.

4 years ago

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Verified Customer

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Daniel

Customer service always answers my questions promptly. They have a couple bugs in their new system.

4 years ago

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Jerry Norristown, PA

Great service, great prices and attention to detail. I like the text alerts that I receive.

4 years ago

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Anonymous Cooperstown, NY

Works great and doesn't have any false alarms. They seem to be conscientious and genuinely care about their customers.

4 years ago

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Chris Lenoir, NC

Affordable, easy to use, and easy to set up. It is easy to reach out to them when you need it.

4 years ago

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Anonymous Gainesville, FL

They are very professional and I like the remote control feature. It is very easy to use.

4 years ago

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Rori Middleville, MI

They are always quick to respond and eager to help out. The system is always reliable.

4 years ago

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Verified Customer

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Emilio Lompoc, CA

Easy to use, but I wish it had a touch screen. People are always available to help you.

4 years ago

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Verified Customer

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Andrea Downers Grove, IL

Reasonably priced and easy to use. Whenever I call they answer right away and help fix my issue.

4 years ago

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Verified Customer

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Andrea Determan

Great products, excellent customer service, billing is easy and delivery was fast

4 years ago